Home2 Suites by Hilton Brownsville

Clean, quiet, friendly staff

First impressions: everything appeared just right. Almost perfect. The lobby smelled amazing and room was clean. (Didn't have to buy supplies to clean before I could relax). I actually felt comfortable enough to sleep. However, I was not satisfied with room service. There was a smudge on the bathroom floor that was not cleaned and beds were not made. But trash was put out. Finally the pool was beautiful and looked inviting but the water was freezing so we couldn't go in.

We had several issues with our room the bathroom door got stuck shut. After we got the door open we decided to prop it open with a shoe because it kept sliding closed on its own. We had switch out the office chair in the room, the coffee pot, and the hair dryer. Several lights didn’t work and we discovered the sofa was filthy. To top it off our last night we had to have maintenance fix the HVAC in our room as well because of sudden cold spell and the heat wasn’t working. However staff was very helpful in attempting to resolve all our issues. For the cost of the room it was really disappointing.

Front staff very very friendly and helpful.

Our stay was great, room was spotless. We enjoyed staying here. The only thing they need is a bell on the top counter. When I arrived to check-in I had to wait till someone came to assist me. I get that they are busy but a bell would help.