Name: Tru by Hilton St. Charles St. Louis, MO
Address: 333 Camelback Rd, St. Charles, Missouri, United States of America, St. Charles, Missouri, US
Price range: US$137–US$325 per night
Rating: 8.27

What guests think

At Tru by Hilton St. Charles St. Louis, MO, travellers highlight very friendly staff, a modern vibe, and a walkable location near restaurants and entertainment, while noting small rooms, occasional noise, and parking that can be limited.

Cleanliness earns frequent praise, but there are recurring reports of ants, stained bedding, musty odors, or rooms not fully prepared. Several guests reported double charges or receipt problems, overbooking or wrong room types, and occasional unprofessional interactions. Breakfast reviews are mixed, ranging from very good to repetitive or mediocre with slow refills. Expect a convenient stay with strong staff hospitality and a few operational inconsistencies.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests like the lively lobby with games and a pool table, and the hotel is pet friendly. Parking is often limited, with several reports of a small lot or needing to use a nearby garage, though a few found it safe and convenient.

Related guest reviews

10

Lura

13 Aug 2025

·

Stayed 1 night

Beautiful friendly place. Parking lot too small and a bunch of entitled drivers taking 2 spots. But that isn’t the hotels fault. Very nice!

10

Susan

1 Feb 2025

·

Stayed 8 nights

Stayed at location for a week. Housekeeping was excellent at keeping me stocked with necessities, towels. Clean location with safe parking.

10

Alisa

24 Aug 2025

·

Stayed 1 night

The Building was brightly painted and charming in decor. There was a pool table and welcoming seating to encourage gathering in the lobby. It was walking distance from dining and right off of the interstate. It was lovely and we will definitely be staying again.

8

Steven

30 Jan 2023

·

Stayed 2 nights

This is our sixth time staying at this location. It offers everything we need close to family we are visiting, convenient location, off street parking, and continental breakfast.

8

Rachael

3 Oct 2023

·

Stayed 1 night

I thought the price was a little high for the room being really small and there was no swimming pool.

8

Britney

17 Jul 2025

·

Stayed 2 nights

Clean hotel. It covers the basics. I like that the lobby has games and fun stuff to do and various seating. The best thing about it, is the area! some many walkable places nearby.

6

Jamie

5 Apr 2024

·

Stayed 1 night

Parking was horrible, breakfast was mediocre. Hotel was suited for young or single crowd given the amount of drunk people in the lobby.

4

Mackenzie

25 Jun 2023

·

Overall quite disappointed with our stay. Started off with us getting a 2 queen bed room when we had booked a 1 king bed room 3.5 months prior as they had overbooked. We were also not told our room number or any information about check out - the man working the desk was well and truly out of it and struggled to make it through our interaction. Our thermostat batteries were low and it did not always function properly, making the room rather warm all week. We also thought our television remote battery was dead, but it appeared to just be in the wrong room entirely and therefore unusable. Our toilet was partially broken and required us to assist in getting the tank to fill up so we were able to flush it. The parking situation was also atrocious - absolutely not large enough for the number of rooms the hotel has. We actually ended up having to park at the gas station next to the hotel and walk over our last night there. Absolutely overpriced for the quality of the location - we paid $175 a night for a room that did not work. Definitely discouraged us from staying at any other Tru locations in the future.

10

alan

24 Jul 2024

·

Stayed 1 night

We like staying here when we are in the area. They are very pet friendly. Great property

10

Holly

23 Aug 2024

·

Stayed 1 night

I thought the property was nice but due to the lack of available parking right around the hotel the night we stayed, we had to park in a parking garage close by. I wasn't excited about the walk to the hotel at midnight but only for safety concerns (we are from the Memphis, TN area and you don't park far away from where you are staying.

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AI-generated summary based on recent guest reviews

Cleanliness

Many reviews describe very clean rooms and public areas. However, multiple mentions of ants, stained bedding, musty odors, and a few unprepared rooms point to inconsistent housekeeping.

Related guest reviews

6

Marisol

30 Jun 2025

·

Stayed 2 nights

There are a lot ants in the bedroom and the play area. The bathroom in the hall in regular condition. The bedding looked like it hadn’t been changed.

2

Angela

29 Apr 2025

·

Stayed 4 nights

Rooms were infested with ants and dirty. The lobby was dirty and didn't have AC.

6

Matthew

13 Jul 2024

·

Stayed 1 night

Upon check in was assigned room not cleaned or already taken. Also observed someone else needing cleaning assistance before they entered their room. They exchanged out once we made them aware

10

Michelle

8 Nov 2025

·

Stayed 1 night

Clean and spacious room, great smelling toiletries, friendly staff, convenient location!

6

Juan

3 Jan 2025

·

Stayed 1 night

Liked the area and surrounding businesses. Did not like the fact that we found a roach in the room, bed sheets were stained, and the strong odor on marijuana in their elevators. Would not stay there again.

10

Michael

15 Oct 2025

·

Stayed 1 night

We've stayed here several times, and it's always exceptionally clean. The bed is beyond comfortable! A very convenient, pet-friendly accommodation.

10

Dan

12 Dec 2025

·

Stayed 1 night

Very clean, great location and friendly staff. Ideal all around for an overnight

2

Angela

29 Apr 2025

·

Stayed 4 nights

Room was dirty and infested with ants. No AC in lobby. Staff were very unprofessional.

2

Danielle

14 Oct 2024

·

Stayed 1 night

Our sheets were disgusting and had not been washed. Huge yellow stain on our sheets when we got ready to go to bed. Called the front desk and no real courtesy of getting the sheets cleaned or a new room just said ok they would let the manager know.

10

Tricia

22 Sept 2025

·

Stayed 1 night

Very nice hotel. Great customer service and clean!

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Rooms

Rooms feel modern but are small, with recurring noise from nearby traffic or other guests. Comfort and upkeep vary, with firm mattresses for some, A/C performance issues, and visible wear on furnishings noted.

Related guest reviews

10

Jenn

3 Sept 2023

·

Stayed 1 night

Everything was great, but the beds are just too firm. My father only got 3 hrs sleep because his back started hurting. So, he slept in the office chair (if that's what you'd call it). I'm just use to my sleep # and no bed can compare to that.

6

Nick

10 Sept 2025

·

Stayed 1 night

Very nice hotel and location. If you don't like traffic noise, don't be in the backside of the hotel. This was a noisy room which unfortunately, led to only an OK stay. The room was very clean and modern. Staff was very helpful. Lots of restaurants within walking distance. We would return, but would only stay in a room facing the front the hotel.

6

Cory

12 Dec 2022

·

The rooms were pretty worn out. All of the end tables and desks had chipping and damage. The room itself was really small. There was not enough guest parking at the hotel. The hotel appeared modern in styling but was pretty worn out. It has a great location but effectively was lipstick on a pig in most areas.

4

Katie

21 Mar 2025

·

Stayed 1 night

The property was super noisy. We had to rooms and both sounded like there per people doing jump and jacks all night. Not to mention the outside noise from trucks all night. By the time taxes are added on for $300 a night we expect more.

6

John

22 Apr 2023

·

Stayed 4 nights

The rooms are starting to show some wear and tear, peeling trim, stained window shades, TV case cracked. Room 209 is not in great shape.

8

Calvin

22 May 2025

·

Stayed 3 nights

Great experience but unfortunately the guests above me were not very quiet. There was constant pacing backing and forth in their room

8

Matt

19 Dec 2022

·

Stayed 1 night

Very clean. Rooms a little crowded. Breakfast wasn’t the best. But overall good for a overnight stay

10

Tim

12 Aug 2024

·

Stayed 1 night

It was a nice hotel. The rooms were small but very nice.

8

Agne

15 Sept 2024

·

Stayed 1 night

A/C: it was blowing either a lot of cold air, or warm air.

4

Max

30 Sept 2024

·

Stayed 1 night

Small room, relatively high price. Everything about this hotel was done on the cheap. The Shower was on the small size, with no flexible, shower wand, and only a fixed head on all the wall.. Only two washcloths and limited towels. The greeting package consisted of two bottles of water and a Small bag of popcorn.. and again the room was small for the price charged

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Service

Staff are frequently friendly, helpful, and responsive, with standout front-desk support. Recurring administrative problems include double charges or receipt issues, overbooking/wrong room assignments, and occasional unprofessional interactions.

Related guest reviews

2

Scott

9 Sept 2024

·

Stayed 1 night

Double charged for room

10

Shaquille

15 Sept 2025

·

Stayed 3 nights

The staff that worked at the front desk were really really sweet. All staff would greet us as soon as we would walk through the door or come down to get food during breakfast. The rooms were clean and everything in the room remained stocked at all times.

10

Terry

1 Dec 2024

·

Stayed 1 night

The staff is always so friendly. My mother left her tablet in the lobby when we were having breakfast. We didn't notice until we were headed home in a snow storm. We called and they had it and offered to mail it home.

10

Amy

8 Dec 2025

·

Stayed 3 nights

Breakfast menu was fresh. Parking was safe and easy. Lots of smiling faces to greet you. Gretchen is amazing!

10

Carmi

18 Nov 2023

·

Stayed 1 night

Gretchen, at the front desk, was super friendly and helpful. She gave us a lot of information about the area and was thorough in telling us about the hotel. She even spoke to us when we arrived in the lobby and asked if our room was satisfactory.

2

Mark

28 Jan 2024

·

Stayed 1 night

Was informed at check in that there were no rooms and I could stay about 5 minutes away in another hotel. Very disappointed that they took the reservation but didn't have rooms.

2

Cheyenne

16 Sept 2023

·

Stayed 1 night

The hotel itself was fine. I made my booking via Expedia, and upon check in was told I needed to pay a deposit. I gave my credit card for a deposit, however a week later find out they charged me for the room. So, not only did I pay on Expedia, I also paid in person again. I attempted to contact the staff and was told a manager needed to look at it but was unavailable and would call me directly. Well, 3 days later I still have no call back and no resolution. I will be disputing it with my CC company at this point.

4

Michael

6 Jul 2025

·

Stayed 1 night

I was charged twice for my stay. Once when I booked through Expedia and again by the person at the desk when I checked in even though she said it was just for incidentals.

2

Angela

29 Apr 2025

·

Stayed 4 nights

Room was dirty and infested with ants. No AC in lobby. Staff were very unprofessional.

8

Chris

8 Dec 2025

·

Stayed 2 nights

Gretchen was tops. Polite, accommodating and well informed

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AI-generated summary based on recent guest reviews

Location

Consistently praised for being walkable to restaurants, shops, and entertainment, and convenient to the interstate and casino. A practical base for visiting St. Charles.

Related guest reviews

10

Alisa

24 Aug 2025

·

Stayed 1 night

The Building was brightly painted and charming in decor. There was a pool table and welcoming seating to encourage gathering in the lobby. It was walking distance from dining and right off of the interstate. It was lovely and we will definitely be staying again.

10

Zachary

4 Dec 2023

·

Stayed 2 nights

Nice place. All you need for a good nights sleep. Great location within walking distance of several restaurants and shopping.

10

Sandy

11 Sept 2025

·

Stayed 1 night

Good staff at check in Walkable to all dining options . Great place to stay .

8

Steven

30 Jan 2023

·

Stayed 2 nights

This is our sixth time staying at this location. It offers everything we need close to family we are visiting, convenient location, off street parking, and continental breakfast.

8

Britney

17 Jul 2025

·

Stayed 2 nights

Clean hotel. It covers the basics. I like that the lobby has games and fun stuff to do and various seating. The best thing about it, is the area! some many walkable places nearby.

10

Ma.Cynthia

1 Mar 2025

·

Stayed 1 night

Great location with many dining options

10

Brian

7 Nov 2023

·

Stayed 2 nights

Location, near Streets of St. Charles and casino’s

10

Susan

24 Oct 2023

·

Stayed 1 night

This was our second stay in the area. We liked the location of the Tru by Hilton, it was an easy walk to our browse choices before dinner. Also found 3 more places we would like to eat next time.

10

Allan

19 Aug 2023

·

Stayed 2 nights

Great location and very clean.

10

Christopher

16 Feb 2025

·

Stayed 2 nights

Close to different shops and restaurants

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AI-generated summary based on recent guest reviews

Dining

Breakfast feedback is mixed: some guests enjoyed it, while others found it mediocre, repetitive, or slow to be replenished.

Related guest reviews

10

Neal

22 Feb 2025

·

Stayed 1 night

Clean room, good breakfast, liked the noon check out time

4

Paul Boateng and Dorinda

28 Aug 2025

·

Stayed 5 nights

The food served as breakfast was terrible. Same food throughout my entire stay.

10

Amy

8 Dec 2025

·

Stayed 3 nights

Breakfast menu was fresh. Parking was safe and easy. Lots of smiling faces to greet you. Gretchen is amazing!

10

Jamie

3 Dec 2023

·

Stayed 1 night

Wonderful hotel! Location is fantastic…close to the highway and many restaurants/bars/entertainment within walking distance. The hotel is very new, clean and modern. Great free breakfast in the morning. Rooms are a bit tight but accommodating and perfect for our one night stay. On site parking is free. There’s a pool table in the lobby (we didn’t use but nice to have the option). The staff (housekeeping included) were wonderful! Would definitely stay again!

8

Alyssa

30 Apr 2023

·

Stayed 1 night

Love the location. Breakfast was great.

10

Drew

18 Sept 2024

·

Stayed 3 nights

The breakfast was bad. We skipped it after the first morning.

6

Nicole

18 May 2025

·

Stayed 2 nights

Two night stay for a tournament. Location was good from airport and there were decent restaurant options close by. The hotel is with a small shopping and eating village. Breakfast choices were not good so I wouldn't depend on this for a hardy breakfast. We had a take out bag that was too large for the garbage can. Left it outside the room and it sat there > 24 hours. I then moved it next to a garbage can by the elevator and it sat there another 24 hours. Sheets and bedding very very thin and old.

6

Sheila

8 Jan 2024

·

Stayed 1 night

Very bland, generic IKEA type furnishings. Bed/pillows not that great. No reading light do hubby could get to sleep while I read. Breakfast area low on food when we went to eat at 7:30. Very slow to refill. Totally disappointed with our stay.

10

Holly

1 Apr 2025

·

Stayed 2 nights

Great hotel! Very clean and modern. Large TV and provided shower amenities smelled amazing! Breakfast was also very good

10

Elizabeth

30 Apr 2025

·

Stayed 3 nights

Very responsive personnel and friendly service. Decent breakfast as well.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$130
February	US$136
March	US$173
April	US$167
May	US$179
June	US$203
July	US$177
August	US$160
September	US$191
October	US$181
November	US$154
December	US$136

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $324	17 $178	18 $257	19 $264
20 $148	21 $193	22	23 $206	24 $151	25 $237	26 $237
27 $140	28 $148	29 $149	30 $148

Su	Mo	Tu	We	Th	Fr	Sa
				1 $286	2 $189	3 $171
4 $141	5 $165	6 $167	7 $177	8 $170	9 $168	10 $263
11 $137	12 $211	13 $221	14 $166	15 $168	16 $309	17 $325
18 $151	19 $257	20 $306	21 $298	22 $183	23 $249	24 $244
25 $141	26 $179	27 $167	28 $174	29 $167	30 $168	31 $169

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Monthly average prices

About this property

Location

Room options

Room, 1 King Bed

Room, 1 King Bed, Accessible (Hearing)

Room, 2 Queen Beds, Accessible (Hearing, Roll-In Shower)

Room, 2 Queen Beds

Room, 2 Queen Beds, Accessible (Hearing)

Room, 1 King Bed, Accessible, Bathtub

Room, 2 Queen Beds, Accessible, Bathtub

Guest reviews

Very good

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Tru by Hilton St. Charles St. Louis, MO

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Prices for upcoming dates