Is parking available at the hotel?

Self parking is available on-site for a fee of USD 40.00 per night, and valet parking is also offered for USD 59.00 per night. Reservations are not required.

What type of breakfast is offered?

A complimentary continental breakfast is served daily.

Does the hotel allow pets?

Pets are allowed with a fee of USD 150 per pet, per stay. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 4:00 PM, and check-out is until 11:00 AM. Early check-in and late check-out may be available upon request and could incur additional charges.

What accessibility features does the hotel offer?

The hotel features limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details on room accessibility are not provided.

Where is the hotel located in relation to nearby attractions?

The hotel is centrally located in New Orleans, just a 4-minute walk from University Medical Center and 7 minutes from Joy Theater. It is 0.4 miles from Saenger Theatre and 0.5 miles from LSU Health Sciences Center.

What are the hotel's policies for guests staying with children?

Up to 10 children aged 1 year old and younger can stay free when occupying the parent or guardian's room, using existing bedding.

SpringHill Suites New Orleans Downtown/Canal Street

Average nightly price at SpringHill Suites by Marriott New Orleans Downtown/Canal Street by month, last 12 months (USD)
Month	Average price
January	$122
February	$181
March	$176
April	$179
May	$143
June	$143
July	$125
August	$102
September	$140
October	$175
November	$148
December	$127

What guests think

At SpringHill Suites by Marriott New Orleans Downtown/Canal Street, travelers often praise friendly staff, spacious rooms, and a rooftop bar with city views, while noting recurring frustrations with paid off‑site parking, elevator outages, and occasional in‑room maintenance problems.

The location is walkable to streetcars, Bourbon Street, and the French Quarter, but several guests found the immediate area rough, with homeless presence and periodic sirens. Cleanliness and breakfast vary by stay; some reported dirty floors or sheets, limited seating, and food not being replenished. Expect friendly service and decent value inside, but be prepared for urban surroundings and extra parking costs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Rooftop bar with city views is a highlight. Parking is paid and often off-site or confusing, and elevator outages were reported.

Related guest reviews

10

payton

Aug 30, 2024

·

Stayed 1 night

Safe surrounding, Rooftop bar and lounge has breath-taking views.

8

Phelicia

Jul 19, 2025

·

Stayed 1 night

Be aware that there is a $40 charge for parking across the street from the hotel. $50 for valet

8

ANDREA

Jun 16, 2025

·

Stayed 3 nights

Very nice rooftop area for lounging the room was very nice and clean, the bed was very comfortable. The lobby was nice, we was able to have drinks at the bar after coming back from dinner

8

Candi

Aug 11, 2024

·

Stayed 1 night

Self parking $20 was far away. 2 of 3 elevators were broken. Friendly staff, comfortable beds, clean, spacious room. Most of Breakfast was pretty good, turkey sausage, oatmeal with toppings, bagels, muffins but croissant sandwich tasted kind of bad, didn’t eat it.

8

Candace

Aug 8, 2025

·

Stayed 3 nights

Had a rooftop bar with a beautiful view of the city.

8

Alycia

Jan 22, 2025

·

Stayed 2 nights

The biggest disappointment was there were no bathrobes. Not sure if they were out of stock after New Years or they're saving up for Mardi Gras but there were none. The rooftop patio was not accessible due to maintenence which was disappointing. Also my room had no windows which was not stated in the room choices - the room was big and otherwise very nice, just felt weird with no window.

10

ELENA

Nov 17, 2025

·

Stayed 5 nights

Amazing people, beautiful accommodations, clean, and lovely rooftop bar!

4

ADRIAN

Jul 8, 2024

·

Stayed 3 nights

The parking lot is like 2 blocks away and across the street. This is very uncomfortable. One elevator didn't work and the wait time for the rest was very long. They never clean your room once you check in.

8

JOHN

Aug 26, 2025

·

Stayed 4 nights

Nice property. A little further out so quiet. Parking is a rip off. Nice breakfast offered.

8

DANTERIO

Jul 20, 2023

·

Stayed 3 nights

Too expensive to park.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many guests found the property clean, but housekeeping is inconsistent, with reports of dirty floors or sheets and lingering odors in some areas.

Related guest reviews

4

larnessa

May 13, 2025

·

Stayed 3 nights

Walkable, tv did not work though and room was never cleaned for 5 days

6

Sarrah

Jun 14, 2025

·

Stayed 5 nights

Good location, pretty close to anything you want to do without being in the middle of a busy area. Floors in the room were very dirty. Food ran out at breakfast quickly and was not replenished.

10

tonia

May 23, 2023

·

Stayed 1 night

The hotel was very clean and the staff was absolutely wonderful. They were polite and very helpful

10

Christopher

Jul 15, 2025

·

Stayed 1 night

Staff was nice and property was clean!

2

Tiffiany

Jun 16, 2025

·

Stayed 3 nights

Services was ver terrible. Hotel wasn’t clean. Very old smell in the hallway. You call for room service and they never show up. Walk to the front desk they standing there on their phones.

2

Alicia

Jul 24, 2024

·

Stayed 2 nights

The sheets were dirty the carpets were dirty we had no toilet paper no where to put trash

10

Ashley

Aug 19, 2025

·

Stayed 3 nights

Latonya at the front desk was the best!! She was very personable and took great care of us!! The property was beautiful and clean. Would definitely stay here again!

2

jacqueline

Jul 21, 2025

·

Stayed 2 nights

Cockroaches in the room. You also have to park a block away from the hotel. It’s “self packing” but the lot they have you parking is $20 for overnight but since you booked at the hotel, the hotel pays it but charges you double! It actually also smells like the hotel has been cleaned with a dirty rag. So for a two night stay not only did we pay in full when we got there but they charge you another $94 from your “incidentals” for parking and tax. Normally you get your incidental back in full after check out but it also takes them 4+ days to return it back. Overall WOULD NEVER STAY HERE AGAIN.

8

Eric

Jun 3, 2025

·

Stayed 3 nights

I like breakfast in the mornings. The room was very clean and cozy. All staffs were friendly.

8

Douglas

Mar 26, 2025

·

Stayed 3 nights

The hotel staff were friendly and helpful. We had dirty sheets put on our bed by housekeeping but were otherwise happy with the cleanliness of the facilities.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious and comfortable, though several interior rooms have no windows. Guests also noted maintenance issues in some rooms, such as weak hot water, noisy AC, broken fixtures, or faulty lighting/TV/fridges.

Related guest reviews

8

ANDREA

Jun 16, 2025

·

Stayed 3 nights

Very nice rooftop area for lounging the room was very nice and clean, the bed was very comfortable. The lobby was nice, we was able to have drinks at the bar after coming back from dinner

4

Winnie

Oct 17, 2024

·

Stayed 2 nights

Breakfast was horrible. The heating makes so much noise.

10

Brenda

Oct 29, 2023

·

Stayed 1 night

We had a Suite and it was roomy and comfortable!!

6

Michelle

Apr 8, 2024

·

Stayed 2 nights

The room was nice enough. After the first night though there was a mildew smell from the AC, and the bathroom sink drained very slowly. The room fridge was broken and never got cold.

6

Elizabeth

Jul 30, 2025

·

Stayed 1 night

The room we were assigned did not have a window, and I don't remember requesting that or being asked if we wanted that. We didn't complain about it, though, but were disappointed to find multiple outlets not working in the room and the TV had a very blue picture. We called to report the issues and were offered a different room (also without a window). The new room was even worse, with no hot water in the shower, a toilet that ran constantly and a sink that wouldn't drain at all. We decided to just deal with those issues because we really didn't want to move again. Originally, we were told we'd get 10K Bonvoy points for our troubles, but we were only given 2,500. Just overall disappointing all around and we probably won't choose to stay here again. Also, there is $20 overnight self-parking right next door, but the hotel doesn't tell you about that. They instead want to charge you $40 (much higher than the confirmation said) to park further down the street.

8

Joseph Augustine

Aug 20, 2024

·

Stayed 2 nights

2 lamps were not working and also need little more lights

8

Terri

May 17, 2025

·

Stayed 3 nights

The room was very spacious and well stocked with extra towels. The microwave and refrigerator was a bonus.Nice 14th floor bar and terrace. The location was perfect with the street cars and buses yet very walkable. It was convenient to I-10. Staff was very friendly and professional.

8

Alycia

Jan 22, 2025

·

Stayed 2 nights

The biggest disappointment was there were no bathrobes. Not sure if they were out of stock after New Years or they're saving up for Mardi Gras but there were none. The rooftop patio was not accessible due to maintenence which was disappointing. Also my room had no windows which was not stated in the room choices - the room was big and otherwise very nice, just felt weird with no window.

6

Carla

Mar 25, 2025

·

Stayed 1 night

I Did Not like the windowless room the front desk attendant said I chose but I didn’t,I felt very closed in and claustrophobic and the self parking was down the street, I ended up checking out 3 hrs early because of the room, didn’t know if it was daylight or dark rain or sunshine, Just Awful Stay. I Always Stay At Marriott Hotels But Not This One No More..

10

Lauren

Apr 21, 2024

·

Stayed 5 nights

The hotel and room exceeded my expectations. Very clean and spacious room with everything you need for a great stay. The staff are very kind and helpful as well.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly, accommodating, and helpful. However, some experienced slow or unresponsive service and delays at check-in.

Related guest reviews

10

arnaldo

Jul 16, 2024

·

Stayed 3 nights

Staff, exceptionally accommodating and friendly. Great staff/front desk.

10

Laura

Jun 11, 2025

·

Stayed 1 night

Service was excellent. Check-in was fast and easy. The staff accommodated our exact request for adjoining rooms. Check out simple, and breakfast bar was very nice. I would definitely recommend this place to others and would stay there again myself.

10

Agatha

May 29, 2024

·

Stayed 2 nights

We got to the hotel late. We were not told the normal things when you check into the hotel. Ex. breakfast time, when to request a room to be cleaned, etc. The room could not be cleaned but I requested towels. They never got there and I had to go down to get the towels. It was not what I am used to a Marriot to be.

10

Tonya

Jul 19, 2025

·

Stayed 1 night

We cannot say enough positive things about our recent stay. They were so accommodating to our group of 12. Every staff member was kind & patient to meet our needs, from the parking, transportation suggestions, storing our luggage, restaurant suggestions & good breakfast it was a great stay! Thank you!

4

Karen

Apr 14, 2025

·

Stayed 1 night

Staff was very nice, however we were not able to check in to our room until an hour after the extremely already late check in. The whole lobby was filled with people whose rooms weren’t ready to check in

10

Andrew

Mar 6, 2023

·

Stayed 1 night

Latanya checked myself and my family of 5 in at 9:30am, 6.5 hours early. She really went above and beyond our expectations as we showed up to store our luggage until check in, and were not expecting THAT early of a check in. It was sooooo appreciated.

10

Ashley

Aug 19, 2025

·

Stayed 3 nights

Latonya at the front desk was the best!! She was very personable and took great care of us!! The property was beautiful and clean. Would definitely stay here again!

2

Isis

Jul 9, 2024

·

Stayed 1 night

The front desk was rude and unwelcoming, upon requesting a diff room because our initial room had a clogged sink and dirty couch we felt the tension. The employees were talking amongst each other when we would come around. Very unprofessional.

10

Matthew

Jul 21, 2023

·

Stayed 2 nights

Great property! Amazing team of people taking care of the guests in that building. Front desk to cleaning staff were terribly nice and accommodating.

6

Joseph

Jul 24, 2025

·

Stayed 1 night

In general the stay was ok/ fine. The staff was slow in addressing customers' needs. It took a good while to wait for getting the room keys. Please make improvements on customer services. Thanks.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Walkable to streetcars, Bourbon Street, and the French Quarter, and a bit quieter at the Canal Street end. Several reviews describe the immediate area as rough or noisy, especially at night.

Related guest reviews

10

Brian

Oct 15, 2023

·

Stayed 3 nights

Beautiful place! Staff was very nice. Great location to Bourbon street. Short walk to the stadium and sport bars. Bus dept is near by, the trolly is across the street, very easy to get around. Would definitely stay here again. Highly recommend.

8

Joseph

Jun 27, 2023

·

Stayed 2 nights

The property and hotel were great. The area around it just feels unsafe and dirty. Disappointed that we weren’t told about the mandatory parking fee until after we booked the hotel, and the hotel charges more than the daily rate of the same parking lot.

10

Stacee

Nov 20, 2024

·

Stayed 3 nights

Safe place to stay on Canal. Not loud. Friendly staff. Walking distance to everything!

8

anthony

Apr 29, 2024

·

Stayed 3 nights

Staff was fantastic. Room was comfortable and clean. Relatively easy walk to French Quarter. Location is right at I-10 so easy to get there. This is at the edge to Canal Street so be aware there are many other hotels much closer to the action if that's what you are looking for.(with a price tag to match!). I heard some complaining about parking so make sure you understand those issues if you are driving. Thumbs up for the stay.

10

Mary Elizabeth

Feb 15, 2024

·

Stayed 6 nights

Property is pretty basic and simple. Suited our needs just fine. Close walking proximity to everything you’d want to see while in New Orleans.

6

Noah

Jan 6, 2025

·

Stayed 1 night

This property was a good value for the money. The area felt kind of sketchy. I didn’t feel safe to walk around with the kids. Because of the hotels location, there wasn’t much room to pull off in front of hotel. We were able to valet park, but it was pricey. For some reason(security I think) only 2 doors opened from the outside. It was a major pain to get the luggage cart through the door. None of the night staff offered to help us with the door, or luggage. The evening crew was very different than the morning crew though. In the evening we received DMV type service, in that no customer service was volunteered, but they did help when asked. The morning crew was proactive and assessed our needs. Great customer service. The valet retrieved our Jeep quickly, and was very friendly too. I think that this hotel might be a decent choice if you’re young with no kids, and you want to enjoy New Orleans for a good value. It’s not great for families with young kids. I probably wouldn’t stay at this one with my kids in the future.

10

Jarrod

Jan 2, 2025

·

Stayed 1 night

Great hotel close to Superdome

6

Efrat

Jan 4, 2025

·

Stayed 3 nights

The hotel is decent. Rooms are spacious, yet dated. Main problem: location. Nothing is nearby, and the area is run down. Won't stay again.

4

amanda

Oct 16, 2024

·

Stayed 2 nights

The traffic at night was crazy. Ambulance and cop sirens, people screaming on the street....i thought it would be better away from the party scene but this was worse. Due to location, I would not stay here again. The beds were very very hard. Back hurt for 2 days after we left.

10

Sebastian

May 22, 2023

·

Stayed 1 night

Easy check in process coming in late at night. Easy walk to the trolley and Bourbon Street.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is often viewed as good or satisfying, but quality and replenishment vary; some items are prepackaged and seating can be limited. Bar service receives positive mentions.

Related guest reviews

10

Joshua

Jan 5, 2024

·

Stayed 1 night

Staff was welcoming and Mike the bartender was awesome and did an excellent Job

10

Elizabeth

Aug 4, 2025

·

Stayed 1 night

Breakfast had lots of options, and we had a great view of downtown!

6

Sarrah

Jun 14, 2025

·

Stayed 5 nights

Good location, pretty close to anything you want to do without being in the middle of a busy area. Floors in the room were very dirty. Food ran out at breakfast quickly and was not replenished.

4

Winnie

Oct 17, 2024

·

Stayed 2 nights

Breakfast was horrible. The heating makes so much noise.

8

Angelika

May 22, 2025

·

Stayed 3 nights

Rooms were nice. Hotel was convenient located. Continental Breakfast but could add some fresh fruit to it. Sometimes breakfast sandwiches in packages- not very appealing. Water in shower was cold in the morning, no hot water. Staff was exceptionally nice. Would go there again because plus outweighs negative. Thank you

8

Jodi

Aug 7, 2024

·

Stayed 3 nights

The hotel was much more prettier in person and breakfast was better than what i expected.

8

Ross

Oct 17, 2024

·

Stayed 6 nights

The breakfast was mediocre and the bed was very loud when moving around and not the most comfortable. The hotel workers did a good job and the hotel provided services as promised/indicated on the website.

8

Megan

Feb 6, 2024

·

The staff at this hotel were incredibly professional and friendly! The free breakfast was good and staff were working hard to empty trashes often and refill food. We only stayed one night so we didnt fully experience all aspects of the hotel. We were given a corner room which was HUGE and such a gift! Our room overall was clean. Heres the downside: 1. The bathroom, specifically the shower, was in need of a deeper clean. 2. The self parking is confusing to get to. It was perhaps the biggest pain point of the checkin process. It wouldve been helpful to have a better labeled parking lot or at least a map given at checkin.

10

Elizabeth

Oct 3, 2025

·

Stayed 1 night

LOVED BUFFET BREAKFAST, LOCATION & CLEANLINESS

8

JOHN

Aug 26, 2025

·

Stayed 4 nights

Nice property. A little further out so quiet. Parking is a rip off. Nice breakfast offered.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $159	2 $126	3 $126	4 $136	5 $205	6	7
8 $160	9 $147	10 $147	11 $141	12 $183	13	14
15 $140	16 $140	17 $140	18 $142	19 $186	20	21 $403
22 $121	23 $121	24 $123	25 $136	26 $214	27	28
29 $158	30 $159

SpringHill Suites by Marriott New Orleans Downtown/Canal Street

Prices for SpringHill Suites by Marriott New Orleans Downtown/Canal Street

Monthly average prices

About this property

Location

Room options

Studio, 1 King Bed with Sofa Bed (Mobility Accessible, Roll-In Shower)

Studio, 1 King Bed with Sofa Bed

Studio, 1 King Bed with Sofa Bed (Hearing Accessible)

Panoramic Room, Multiple Beds

Studio, Multiple Beds (Mobility Accessible, Tub)

Studio, Multiple Beds (Hearing Accessible)

Studio, Multiple Beds

Studio, 1 King Bed with Sofa Bed (Mobility Accessible, Tub)

Guest reviews of SpringHill Suites by Marriott New Orleans Downtown/Canal Street

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about SpringHill Suites by Marriott New Orleans Downtown/Canal Street

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25	26	27	28	29 $152	30 $255	31 $241