Is parking available at the hotel?

Self parking is available on-site for a fee of USD 40.00 per night. Valet parking is also offered at a rate of USD 59.00 per night. Additionally, there is nearby parking available for USD 20 per night, located 499 feet away.

What type of breakfast is offered?

A complimentary continental breakfast is served daily, providing a convenient way to start the day.

Does the hotel allow pets?

The property allows pets with a maximum pet deposit of USD 150.00 per stay and a pet fee of USD 150.00 per accommodation, per stay. Service animals are exempt from these fees.

What are the check-in and check-out times?

Check-in is from 4:00 PM, and check-out is until 11:00 AM. Early check-in and late check-out may be available for a fee, subject to availability. Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions.

What accessibility features are available at the hotel?

The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about room accessibility features are not provided.

Where is the hotel located in relation to local attractions?

The hotel is centrally located in New Orleans, just a 4-minute walk from University Medical Center New Orleans and a 7-minute walk from Joy Theater. It is 0.4 miles from Saenger Theatre and 0.5 miles from Immaculate Conception Church, making it a convenient base for exploring the city.

What are the policies for children staying at the hotel?

Children aged 1 year old and younger can stay free when occupying the parent or guardian's room, using existing bedding. The property also has connecting/adjoining rooms available, subject to availability.

TownePlace Suites New Orleans Downtown

Average nightly price at TownePlace Suites by Marriott New Orleans Downtown/Canal Street by month, last 12 months (USD)
Month	Average price
January	US$115
February	US$181
March	US$165
April	US$173
May	US$137
June	US$116
July	US$131
August	US$101
September	US$148
October	US$164
November	US$142
December	US$119

What guests think

Across reviews of TownePlace Suites by Marriott New Orleans Downtown/Canal Street, guests often praise friendly staff, spacious suite-style rooms with kitchens, and a popular rooftop bar with city views, while noting expensive off-site parking and occasional maintenance or cleanliness issues.

The location is walkable to Canal Street, the French Quarter and transit, though some found the immediate area noisy or rough late at night. Most enjoyed the complimentary breakfast, though a few called it weak or disorganized, and there is little on-site dining beyond breakfast. Overall, it suits travelers seeking convenience and space more than full-service frills.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Rooftop bar and patio are frequent highlights, and the gym is appreciated. Parking is expensive and often off site, with occasional valet issues; some reported elevator outages, limited laundry machines, and there is no pool.

Related guest reviews

10

Lindsay

10 Mar 2023

·

Stayed 1 night

This place is beautiful on the inside!!! From the outside, you wouldn’t even know that it was a hotel. Looks like a random building from the outside but man! Only thing that was inconvenient was the parking situation. The parking closest to the hotel was not owned by the hotel and you ran the risk of gettin towed if you parked there without paying $20, which isn’t to bad BUT the machine to pay was broken and there was no way to pay, so you were really taking a gamble. There was 13 dollar parking across the street but it’s really no good if you come back from a night of partying and have to make your way across Canal St. lol The Valet was $39 dollars and they parked your car in the EXACT same spot as the $13 parking.

6

Stacey

2 Nov 2025

·

Stayed 3 nights

Parking is crazy expensive, but I did know this going there. *(sidenote: if you use the parking lot “separately” from hotel, you only pay half price. It’s the same parking lot the hotel uses and they monitor it anyways for hotel people. You’re not “guaranteed” a spot from hotel they say, but if you park and don’t move it and take trolley everywhere, like we did, you don’t have to worry about that.). Front ladies were very nice. Valet and male bartender upstarts on roof top, we’re not happy about their jobs. First room had broken tv and blind, so we had to move which sucked. Double check things before you unpack lol. Bed was comfy enough and pillows. Breakfast was very good every morning. Grab extra snacks if need be. Bar was a little over priced. It knew that going in anyways. Def take trolley to the French quarter. They were so happy and easy going.

2

Anna L.

20 Feb 2025

·

Stayed 1 night

Outside of property very dirty, our room smelled, a lot of noise coming from outside thru the windows, staff not welcoming. The parking was such an inconvenience! It was freezing cold and we had to walk way down the street for property parking ,which was an extra fee! No free parking

8

Patrick

25 Feb 2025

·

Stayed 3 nights

The hotel was very good - big room and clean. The staff was generally helpful with a few who weren't. The biggest drawback was parking. The valet was expensive $39? per day but the alternative was a self-park $24?/day . it was described as two blocks away and down the street, Given the area, the valet fee felt more like an insurance policy.

8

James

11 Apr 2025

·

Stayed 5 nights

I think what was unique was the bar and workout facility as well as the rooftop patio all on the 14th floor. Very nice and we utilized it often and throughout the week. The property was clean and the staff was excellent however the location is not ideal. It’s noisy and the area is below average. We had a great time overall, four star experience.

10

Joyce Maxine

19 Aug 2024

·

Stayed 3 nights

The property is wonderful I give it a 10 the only down is that there is no swimming pool

6

Shana

3 Sept 2025

·

Stayed 3 nights

The room accommodations were very basic. The queen beds felt more like full size beds with simple sheets and a simple bed cover. The lounge chair in the room was old and dirty. There wasn't a closet to store clothing and luggage away but rather a standard sized armoire. The views from the room were nice and there was a good breakfast selection. The property was allegedly pet friendly but there was no grass anywhere in the surrounding area to accommodate walking a dog. The property was in the downtown area where there is no grass. I think they said pet friendly just to reel in more paying cutomers to the hotel. The $40+ tax self parking is located off site around two blocks away because there is no parking area at the hotel. The valet parking for $59+ tax is only the 3/4 parking spots on the curb immediately in front of the hotel. My stay wasn't worth the price I paid! This hotel should invest in upgrading the rooms and amenities to ensure the stays for the customers are more pleasant and enjoyable!

6

brenda

24 Aug 2024

·

Stayed 1 night

There was only 1 elevator working the whole time I was there and you had to stand in line for a long time to get on rooms were wonderful

8

Dennis

7 May 2025

·

Stayed 7 nights

Room cleaning every other day sometimes without changing washcloths. Laundry machines were about 80% inoperable as were the dryers. They were located on the 14th floor but if you needed detergent and softener you had to go down to the front desk on the first floor.

10

Shawnta

23 Jul 2024

·

Stayed 4 nights

The hotel is in a convenient area. Very easy to get to multiple places by foot. Also has access to the trolley system. The best part is the rooftop bar!

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests found the hotel and rooms clean, but feedback is inconsistent. Reports include mildew odors or mold, housekeeping lapses, and several mentions of roaches.

Related guest reviews

6

lauren

16 Oct 2024

·

Stayed 1 night

The whole experience was fine up until I started finding dead and alive tiny roaches. I could not get comfortable after that and was weary about bringing my suitcase back home. We stayed for less than 24 hours to catch a saints game on Sunday. The staff was excellent but I would not stay here again bc of my fear of bugs.

6

Shawn

27 Oct 2025

·

Stayed 2 nights

Room was small and not cleaned well. Staff was totally absent. 30 Min to check in and most of that was waiting for someone to even show up. The breakfast was weak at best. $60 per day for parking!

10

Aundrea

31 Aug 2024

·

Stayed 2 nights

hotel was very clean and all the staff was very courteous

6

Marie

9 Mar 2025

·

Stayed 2 nights

The only good I can say about the hotel was that they served breakfast. The room was not clean. It sure was not worth the cost we paid.

4

Horacio

18 Feb 2024

·

Stayed 8 nights

We had cockroaches on our first and second night. We must have killed 15 of them. We have video and pictures. They were coming out of the kitchen electrical outlet on the kitchen wall, roaches by the sofa bed, kitchen counter and floor. The room got spayed the second morning and we still had roaches that night and the next morning. The third morning we were told they were bringing the exterminator and were asked if we wanted to stay in the same room they would give us one free night. No thank you! I had been asking for a different room the morning after we arrived. I don’t care how much they spray for roaches or getting a free day, all I wanted was out of that room, 1215. When we got to room 701, we did see a roach about 2 hours into or stay. We never saw another roach. I suspect it hitched a ride from room 1215 which is disgusting. It means it got in our stuff. We went through all our stuff. Luckily found none. But still, a roach was in our stuff. We really should have been moved the morning of day two when I let them know. I saw people checking out. They could have given us one of the rooms. The lady that changed our room initially seemed annoyed. I think she thought we brought the roaches. When I told here they could keep the money for the first night, we just wanted OUT of that room her mannerism changed. The only good thing was the doorman, Kendrick.

10

Lorie

26 Oct 2025

·

Stayed 1 night

Clean and quiet and fresh and nice clerks

10

Gina

17 Sept 2025

·

Stayed 1 night

Room was very clean and spacious. Bathroom was spacious as well. Will definitely return. Rooftop bar had great drinks and amazing view of the city.

8

Cherie

3 Jan 2025

·

Stayed 7 nights

Hotel was nice and fairly clean. Our shower in room 1202 has some black mold type substance that needed some attention. Otherwise nice place would consider staying again. Other suggestion would to make coffee and tea available 24 hour a day - 7 days a week.

8

Judy

27 Jul 2025

·

Stayed 4 nights

12th floor smells like mildew

10

krystal

28 Feb 2023

·

Stayed 3 nights

Complimentary breakfast was great and the rooms were spacious and clean

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AI-generated summary based on recent guest reviews

Rooms

Suites are generally spacious and comfortable with full kitchens and city views. Some guests cited basic or dated furnishings, smaller-than-expected beds, noise from traffic, and maintenance issues like broken blinds, low water pressure, or wiring problems.

Related guest reviews

6

Shawn

27 Oct 2025

·

Stayed 2 nights

Room was small and not cleaned well. Staff was totally absent. 30 Min to check in and most of that was waiting for someone to even show up. The breakfast was weak at best. $60 per day for parking!

6

James J

6 May 2024

·

Stayed 12 nights

The room is laid out well for an extended stay. It was clean and most everything worked. It’s a bit of a tired property, though, just north of the Quarter and business district. and while the staff tries hard, there were lots of problems. The management system was down at check in, creating a guest backup, and and again at check out. Breakfast inconsistently provisioned. Same with the bars, when they were open. Doubt I’d stay there again

10

Ashley

2 Jul 2025

·

Stayed 1 night

I went for business with 2 work friends. It was very clean, spacious and the beds weee comfortable. We loved the kitchenette and the bathroom was very clean. We also enjoyed the views from the roof! We would definitely stay here again!

6

Shana

3 Sept 2025

·

Stayed 3 nights

The room accommodations were very basic. The queen beds felt more like full size beds with simple sheets and a simple bed cover. The lounge chair in the room was old and dirty. There wasn't a closet to store clothing and luggage away but rather a standard sized armoire. The views from the room were nice and there was a good breakfast selection. The property was allegedly pet friendly but there was no grass anywhere in the surrounding area to accommodate walking a dog. The property was in the downtown area where there is no grass. I think they said pet friendly just to reel in more paying cutomers to the hotel. The $40+ tax self parking is located off site around two blocks away because there is no parking area at the hotel. The valet parking for $59+ tax is only the 3/4 parking spots on the curb immediately in front of the hotel. My stay wasn't worth the price I paid! This hotel should invest in upgrading the rooms and amenities to ensure the stays for the customers are more pleasant and enjoyable!

4

Kassandra

14 Aug 2025

·

Stayed 7 nights

The hotel was one of the cheaper options and was in walking distance to restaurants and attractions, although other hotels were closer. They had transportation options. Staff was never rude, but the hotel couldn’t provide extra pillows or blankets for several days. They had wiring issues, which was still a problem when they moved us to another room. We couldn’t turn all the lights off at night. The toilet was always running and the curtain was broken so we couldn’t enjoy the view. The shower was huge but the water pressure was not.

6

brenda

24 Aug 2024

·

Stayed 1 night

There was only 1 elevator working the whole time I was there and you had to stand in line for a long time to get on rooms were wonderful

2

Anthony

2 May 2023

·

Stayed 10 nights

Very noisy hotel. One side overlooks the freeway with 24/7 incessant noise. Impossible to sleep in these rooms. Drug dealers at night in the area. 1.5km walk to Bourbon St

10

Johan Holm

28 Apr 2023

·

Stayed 2 nights

They are very nice people. Best hotel gym I have seen in a while! Room was huge and had a whole kitchen with dishwasher and everything. The view from our room was also great, and the breakfast is very good too.

10

Kevin

21 Oct 2024

·

Stayed 2 nights

Overall I liked the property and the amenities.

10

Gina

17 Sept 2025

·

Stayed 1 night

Room was very clean and spacious. Bathroom was spacious as well. Will definitely return. Rooftop bar had great drinks and amazing view of the city.

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Service

Service is widely described as friendly and helpful across departments. A minority experienced slow or absent front-desk support, system outages, billing disputes, and isolated valet concerns.

Related guest reviews

6

Shawn

27 Oct 2025

·

Stayed 2 nights

Room was small and not cleaned well. Staff was totally absent. 30 Min to check in and most of that was waiting for someone to even show up. The breakfast was weak at best. $60 per day for parking!

4

Mark

17 May 2024

·

Stayed 4 nights

Stay was fine until we left the property. We pre-paid for our stay and after we checked out I got a text saying a charge for $700 dollars has been credited to my card. I called about it and they tried claiming we stayed longer, then you changed rooms types. Both of which are not true. Then they claimed they were busy and would call back. They never did. I am currently disputing the charges with my bank. Avoid this place.

6

James J

6 May 2024

·

Stayed 12 nights

The room is laid out well for an extended stay. It was clean and most everything worked. It’s a bit of a tired property, though, just north of the Quarter and business district. and while the staff tries hard, there were lots of problems. The management system was down at check in, creating a guest backup, and and again at check out. Breakfast inconsistently provisioned. Same with the bars, when they were open. Doubt I’d stay there again

10

Maria

5 May 2025

·

Stayed 4 nights

The Front desk staff was Excellent, actually everyone was very friendly, professional and Helpful. Rooms were clean, Large and very comfortable Good location, very quiet, great stay

10

Maureen

5 Oct 2025

·

Stayed 1 night

Staff is so friendly, cheery and professional. Light switches and location related to what they do, a little confusing

10

Meagan

30 Nov 2025

·

Stayed 4 nights

Hotel was great. Do not valet Got all my cash and my vape stolen by the valet. I know I shouldn’t have left it but absolutely ridiculous they stole from me.

10

Vaibhav

28 Oct 2024

·

Stayed 1 night

Great staff who handled the Eras Tour rush amazingly with professionalism and a smile.

10

Thomas

18 Mar 2025

·

Stayed 5 nights

Great stay and staff was friendly, helpful and very polite

10

Jerri

17 Jun 2024

·

Stayed 2 nights

Very easy EARLY check in for us. We used parking nearby. Easily walked to hotel. Room 1011 was big and clean. No smells. No stains. Staff helpful. Easy quick check out. Id definitely stay here again and recomeend. We were close to bourbon street, cemetery #1. All very walkable.

4

Shakius

24 Jun 2024

·

Stayed 5 nights

The front desk staff and house keeping was very rude and unprofessional

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AI-generated summary based on recent guest reviews

Location

Convenient for walking or using streetcars to reach Bourbon Street and major attractions. Some found the surrounding area less desirable or noisy; streetcar availability varied during some stays.

Related guest reviews

10

Patrice McMahon

18 Jun 2025

·

Stayed 7 nights

The service and the place was great. Close to a whole foods, good coffee. As a solo traveler, I felt very safe.

10

Jade

26 Jul 2023

·

Stayed 3 nights

Very clean hotel. Seems freshly renovated. Breakfast options are good. Well sound insulated. Woulb be great if there was a pool considering the extremely hot weather of New Orleans. We visited in July though so maybe during other months it is less of a problem. It is at a good distance walk from the French Quarter if you are a good walker (at least 1km), otherwise the street car stops almost directly in front of the hotel and it is cheap (1,25$/person). The area around the hotel is poor and kind of creepy. We encoutered a lot of homeless people and there are also abandoned buildings. For the price and calmness though it was worth it.

10

Kristen

16 Aug 2025

·

Stayed 5 nights

The staff was very friendly and helpful and the room was very nice! The rooftop patio was a great option for seeing the city and relaxing in the cooler evenings. It was walkable and offers easy and secure parking options as well!

10

Jamaine

29 Nov 2025

·

Stayed 2 nights

Amazing stay convenient.. from all tourist attractions

6

Joseph

4 Apr 2024

·

Stayed 7 nights

I called the front desk before we booked and they said the trolley was operational! We arrived and found it was closed again. Well for two handicapped seniors it was a real problem going anywhere without going bankrupt. We counted on this being an easy way to get around and inexpensive. We will not stay here again! We will use Marriott again in Florida this month in Florida. We hope you will offer us a deal in New Orleans in the future at your property at 555 Canal st. Thank you Joseph and Linda White. 9897512155

2

Anthony

2 May 2023

·

Stayed 10 nights

Very noisy hotel. One side overlooks the freeway with 24/7 incessant noise. Impossible to sleep in these rooms. Drug dealers at night in the area. 1.5km walk to Bourbon St

10

Lakiesha

1 Jul 2023

·

Stayed 3 nights

On Canal street. Easy access to the strip and bourbon street. Staff was wonderful

10

Marquazia

20 Sept 2024

·

Stayed 2 nights

The staff was unbelievably the sweetest people ever! The location of the hotel to restaurants, attractions, and Bourbon Street were within walking distance to many great spots. 10/10 recommend.

8

Natorie

24 Feb 2024

·

Stayed 1 night

The experience was good. Check-in was easy. Parking is adjacent to the hotel but you have a valet option. I didn't know if I booked a city view or not but I was facing a building. I would stay there again.

8

Kaleda

6 May 2024

·

Stayed 2 nights

This hotel is close to the hussle and bussle of Canal Street, yet far away from all of the noise. I liked how the trolley was only steps away. Being close to Interstate 10 is iffy, but it made doing ride shares easy.

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AI-generated summary based on recent guest reviews

Dining

Complimentary breakfast is often praised for choice and taste, but a few found it weak or disorganized. On-site options beyond breakfast are limited; the rooftop bar is popular though pricing drew occasional complaints.

Related guest reviews

6

Shawn

27 Oct 2025

·

Stayed 2 nights

Room was small and not cleaned well. Staff was totally absent. 30 Min to check in and most of that was waiting for someone to even show up. The breakfast was weak at best. $60 per day for parking!

8

Darion

25 May 2025

·

Stayed 1 night

Overall the stay was pleasant. Only thing i wish this site offered is dinner on site.

6

Grant

7 Apr 2023

·

Stayed 4 nights

LOCATED in food desert. AND NO FOOD AVAILABLE ON SITE

10

Denise

4 Jan 2024

·

Stayed 6 nights

Breakfast was good and the hotel was clean

8

Damien

1 Jan 2025

·

Stayed 7 nights

Walking distance from downtown. Make the room every other day. Unorganized breakfast!

8

Maxine

28 Apr 2024

·

Stayed 3 nights

The breakfast was good. The staff was slow to provide help when needed, but it was a good stay.

8

Blaise

1 Dec 2024

·

Stayed 5 nights

Liked location. Didn't like breakfast.

10

Shawnta

23 Jul 2024

·

Stayed 4 nights

The hotel is in a convenient area. Very easy to get to multiple places by foot. Also has access to the trolley system. The best part is the rooftop bar!

10

Jian

10 Mar 2023

·

Stayed 2 nights

Room clean, breakfast good!

10

krystal

28 Feb 2023

·

Stayed 3 nights

Complimentary breakfast was great and the rooms were spacious and clean

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $134	2 $124	3 $122	4 $132	5 $179	6 $342	7
8 $143	9 $138	10 $148	11 $154	12 $181	13	14
15 $141	16 $137	17 $137	18 $138	19 $187	20	21
22 $114	23 $113	24 $114	25 $113	26 $122	27 $316	28
29 $122	30 $129

TownePlace Suites by Marriott New Orleans Downtown/Canal Street

Prices for TownePlace Suites by Marriott New Orleans Downtown/Canal Street

Monthly average prices

About this property

Location

Room options

Suite, 1 Bedroom

Panoramic Studio, 2 Queen Beds, City View

Studio, 1 King Bed (Mobility Accessible, Tub)

Studio, 1 King Bed (Hearing Accessible)

Studio, 1 King Bed

Suite, 1 Bedroom (Hearing Accessible)

Studio, 2 Queen Beds (Mobility Accessible, Tub)

Studio, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

Studio, 2 Queen Beds (Hearing Accessible)

Suite, 1 Bedroom (Mobility Accessible, Tub)

Studio, 2 Queen Beds

Guest reviews of TownePlace Suites by Marriott New Orleans Downtown/Canal Street

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about TownePlace Suites by Marriott New Orleans Downtown/Canal Street

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25	26	27	28	29 $147	30 $206	31