Name: Best Western Plus New Richmond Inn & Suites
Address: 240 Paperjack Dr, New Richmond, Wisconsin, United States of America, New Richmond, Wisconsin, US
Price range: US$103–US$252 per night
Rating: 8.07

What guests think

Across reviews, Best Western Plus New Richmond Inn & Suites earns frequent praise for clean spaces, friendly staff, comfortable rooms, a quiet setting, and breakfast, while drawbacks include recurring elevator outages, occasional housekeeping lapses, and some room noise.

Facilities draw positive remarks for the pool and hot tub, while feedback on the fitness room and public-area temperature is mixed. While many interactions are smooth, several reviews mention staffing gaps, unhelpful responses, and issues with reservations or cancellations. The setting is quiet and convenient for local venues and shopping, though a few guests had navigation issues and noted limited parking at times. Overall, it suits travelers seeking a modern base with good basics, as long as they can tolerate occasional noise or operational hiccups.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests frequently praise the pool and hot tub. Fitness room feedback is mixed, and there were multiple reports of elevator outages; a few comments noted cold common areas or parking limitations.

Related guest reviews

10

Larry

17 Jan 2023

·

Stayed 2 nights

Absolutely loved my stay here. If I ever had a need to travel to New Richmond again, hands down, this is where I'd stay. The staff was extremely accommodating and friendly. The hotel was so clean and everything was fresh. The only complaint I'd have about this hotel is the parking situation and lack thereof.

8

Linda

28 Jun 2023

·

Stayed 1 night

The hotel was very nice, my only negative comment was the temperature. All the staff were wearing sweatshirts, although it was 88 degrees outside because it was arctic inside.

10

Alice

24 Mar 2024

·

Stayed 1 night

The pool and hot tub were perfect on a cold day!

6

Aidan

18 Aug 2025

·

Stayed 1 night

Elevator was out of service

10

Carla

18 Apr 2023

·

Stayed 2 nights

Very nice hotel, staff were very helpful. Actually used the fitness room and was surprised with the variety of equipment there. Was very quiet, didnt hear outside traffic or people in neighbouring rooms. Breakfast had a great selection. Even got to spoil myself with some cereal as they had almond milk! Appreciated that very much. Close to the walmart. Would stay again.

6

Michael

21 Aug 2025

·

Stayed 1 night

The elevator was broken down , had to use the stairs to get to 3rd floor. Got there early and was told to come back at 2pm to check in. But the breakfast was awsome !

10

Donna

8 Dec 2023

·

Stayed 1 night

Nice stay, beds were comfy. Only thing used the fitness room and the equipment is in poor shape and really dirty no towels or wipes available and so I went to the desk to get towels and she said there should be some in pool area. Not cool see to have bothered her. Breakfast was good.

10

Melinda

13 May 2024

·

Stayed 2 nights

Excellent customer service, clean rooms, clean pool, awesome hot breakfast, best hotel in New Richmond!!

4

Michael

20 Aug 2025

·

Stayed 3 nights

I left early, and the elevator was broken and I had a 3rd floor room.

10

Larry

12 May 2024

·

Stayed 1 night

Nice clean rooms, pool and hot tub.

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AI-generated summary based on recent guest reviews

Cleanliness

Reviews commonly highlight very clean rooms and public spaces. Some guests reported lapses such as missed housekeeping, unclean corners or showers, and messy common bathrooms.

Related guest reviews

10

Julie

29 Oct 2024

·

Stayed 1 night

Check-in was fast and staff was friendly. Hotel is clean and updated. I will definitely stay here again!

8

Anna

27 Jun 2025

·

Stayed 1 night

The room was ice cold and just not comfortable. We heard every sound coming from the room upstairs like voices, people walking, and what sounded like rolling suitcases on the floor. The corners were not clean. The bed was comfortable and the sheets were very nice. The staff was very nice and friendly.

6

katherine

21 Nov 2024

·

Stayed 2 nights

Unable to get our 2 rooms together or even on same floor in half empty hotel - because I booked with Expedia so no changes allowed. Offered to pay more if necessary. ALSO - something dk red in corners of shower.... yikes! Not clean.

10

Donald

12 Jul 2025

·

Stayed 2 nights

The place was clean and well kept. It was well managed. It had an excellent breakfast.

10

Joshua

26 Sept 2024

·

Stayed 1 night

Been many years since I have stayed at a BW, and boy did this property exceed expectations! Hotel was extremely clean and well kept. Used the lobby area to do some work and loved the layout!

10

Tiare

4 Oct 2025

·

Stayed 1 night

Staff were very friendly at check-in. Common areas were clean and updated. Room was very clean and up to date. Breakfast was good, with your usual options, and lots of seating space.Definitely would stay again.

6

Catriona

24 Dec 2022

·

Stayed 19,345 nights

Nice room and overall nice common spaces. The staff was friendly but we asked to have our room freshened and new towels while we were out for the day and nothing was done. The elevator had spilled coffee in it the entire time we were there and the common bathrooms on the first floor were filthy. They are the only decent gig in town.

6

Cynthia

13 Aug 2025

·

Stayed 5 nights

I did not feel the floors in the room were mopped. Also only towels were changed and baskets emptied. I know beds are not changed, but I was there 6 nights and thought they might get changed once. The breakfasts were wonderful - a very nice variety and the dining area was clean.

10

Penny

24 Nov 2025

·

Stayed 1 night

Loved this hotel! All around cleanliness. The breakfast was amazing and so was the coffee!

10

Gregory

1 Jul 2025

·

Stayed 2 nights

Great place to stay. Very clean everywhere, not overcrowded and friendly staff.

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Rooms

Rooms are modern and comfortable, with some suites offering kitchenettes and ample space. Several reviews cite noise from other rooms or equipment and occasional maintenance or temperature issues.

Related guest reviews

10

Carrie

9 Sept 2023

·

Stayed 1 night

It’s set off the main drag a block so it’s very quiet with easy parking. Right next door to a coffee shop. Close to a brewery and distillery. New building and it was very clean. Rooms have nice amenities. The bed is, by far, the most comfortable bed I’ve ever slept on at a hotel. It rivals my Saatva at home. Continental breakfast was what you would expect, but decent. If we visit again, we would definitely stay here. The only issue is that we had to wait to check in because staff was on break when we arrived and there was a sign in the desk, indicating staff shortage (like everywhere).

10

Sally

20 Apr 2023

·

Stayed 1 night

We had to change rooms because the heating system malfunctioned. Also, we experienced noise in the walls and pipes...because of the malfunction or the fact that we were located right above the utility room. Staff was efficient and we experienced no problems with the move.

6

Quin

29 Jul 2023

·

Stayed 1 night

Tv didn’t work

8

Anna

27 Jun 2025

·

Stayed 1 night

The room was ice cold and just not comfortable. We heard every sound coming from the room upstairs like voices, people walking, and what sounded like rolling suitcases on the floor. The corners were not clean. The bed was comfortable and the sheets were very nice. The staff was very nice and friendly.

10

michele

18 Dec 2022

·

Stayed 1 night

The room was nice, beds comfortable, pillows not so much. Breakfast was very good. Only complaint was the shower, we had a handicap bathroom, and the showerhead was a handle and it did not stay in its holder, and it took a long time to get hot water, almost thought it was going to be a cold shower day!

10

Wendy

20 Feb 2024

·

Stayed 4 nights

Clean, quiet, new/modern, very comfortable beds. Things that could use attention are the breakfast and housekeeping. Stayed 4 nights and breakfast 3 of the 4 days there was always something missing ie; bacon, sausage, eggs and that was at 8:45 9:00 well before closing one day there was nothing!!! Housekeeping was to change bedding on 3rd day! Never happened! Actually they didn’t show up at ALL! Had to go to front desk to get towels the night shift girl came up and got our garbage, I even had to go down to the front desk for toilet paper 2 days in a row, none was left in room. A bit embarrassing I would say !!!! At check out the morning of Feb 19 I voiced my concerns at the front desk and the woman didn’t even acknowledge me, no I’m sorry for the inconvenience she handed me my bill and walked away!! The girl that helped me the night housekeeping didn’t show up was very apologetic and helpful, hats off to her!!!

10

Hendrikus

24 Jul 2025

·

Stayed 3 nights

Hotel is great, overall very quiet and close to my client. My room 225 was right above the hotel laundry facility and hence I could hear the high speed spinning of the dryers all through the night. A different room would not have this of course. Hotel staff is super friendly, good breakfast.

6

Sally

30 Apr 2023

·

Stayed 1 night

We had to change rooms later in the evening of our first night because the heating system would not automatically turn off. Even though we had the thermostat set at 72, when we returned to the room after dinner, it was 116 degrees. The young lady at the desk was very helpful in moving us to another room. I tried to explain the situation to the manager the next morning, but she refused to believe that there was a problem. Upon check-out the 2nd day, she brought up the subject and seemed a bit defensive, saying that the cleaning person checked the heating system and said it worked. OK. I just think that she could have offered an apology for our inconvenience and that they would make sure that the system was checked by an HVAC technician. Everything else about the motel was satisfactory.

10

Karen

14 Jul 2023

·

Stayed 1 night

Beautiful room and easy check in

10

Chung

12 May 2025

·

Stayed 1 night

This hotel is fairly new, located in a quiet street with ample parkings. My room is spacious with a separate sitting area from the sleeping area. A tv in the sitting area and another tv in the sleeping area. The room is also equipped with microwave and refrigerator.

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Service

Many guests describe courteous, helpful staff and smooth check-ins. Others reported inconsistent service, including limited staffing, unhelpful responses, and reservation or cancellation problems.

Related guest reviews

10

Emily

13 Jun 2025

·

Stayed 2 nights

Great customer service when i checked in!

6

LYUBOV

5 Sept 2024

·

Stayed 2 nights

Overall a reasonable hotel, but staff was no where to be found in the evening or the morning. Breakfast was so-so, but included hot items. Again, no personal in sight to ask questions or to troubleshoot (when coffee ran out). Felt safe and reasonably clean. Would consider staying again.

10

Tiare

4 Oct 2025

·

Stayed 1 night

Staff were very friendly at check-in. Common areas were clean and updated. Room was very clean and up to date. Breakfast was good, with your usual options, and lots of seating space.Definitely would stay again.

6

Sally

30 Apr 2023

·

Stayed 1 night

We had to change rooms later in the evening of our first night because the heating system would not automatically turn off. Even though we had the thermostat set at 72, when we returned to the room after dinner, it was 116 degrees. The young lady at the desk was very helpful in moving us to another room. I tried to explain the situation to the manager the next morning, but she refused to believe that there was a problem. Upon check-out the 2nd day, she brought up the subject and seemed a bit defensive, saying that the cleaning person checked the heating system and said it worked. OK. I just think that she could have offered an apology for our inconvenience and that they would make sure that the system was checked by an HVAC technician. Everything else about the motel was satisfactory.

10

Neil

9 Sept 2025

·

Stayed 6 nights

Excellent staff; friendly and helpful. Breakfast is very basic with not too many fresh options but certainly filling.

6

Debra

25 May 2025

·

Stayed 1 night

We booked this property, only to find out when we got there, they were fully booked. They said could not understand why we got a confirmation. We booked somewhere else

2

Vicky

13 May 2024

·

Stayed 1 night

I called in Thursday (before 4:00).because my friend couldn't make it so I didn't want to spend the night by myself.. I tried and tried to cancel but I couldn't get through to anyone... needless to say, I was not happy, I ended up paying for the night which I didn't stay.

4

Jason

29 Jul 2023

·

Stayed 1 night

Greeted rudely, the woman at the desk was a complete arse for no reason. We were woken up at 7am by vacuum cleaners and stomping from above by staff. Breakfast was terrible. Bed was comfortable, room was clean. Never again.

10

Jane

21 Aug 2023

·

Stayed 1 night

Our stay was excellent. The staff was very helpful and great to work with.

2

Hayden

26 Aug 2023

·

Stayed 2 nights

Staff were rude. Stayed for a wedding weekend and they shut the water off on the day of the wedding to fix something. No one in the wedding could shower. When I confronted the person at the front desk she was very very rude to me. It would have been nice to get an apology at least.

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Location

Quiet setting just off the main road, convenient to local venues and shopping. A few guests mentioned GPS misdirection and occasional parking challenges.

Related guest reviews

8

Christine

23 Mar 2025

·

Stayed 2 nights

Very nice experience... i would have given it an overall 5 star raiting but per usual there is always someone who has to mess things up for everyone... lol On our last night there, i was woken at 2:30AM by very loud male voices outside in the hallway which turned into some loud banging, so it wasn't just a roll over and fall back to sleep incident... I never understand the rudeness of others... But overall a great place to stay and will definitely stay again if need be. Very quiet area. Didn't try the breakfast as we are late risers but the remnants of it lingering in the Lobby smelled good.

10

Carrie

9 Sept 2023

·

Stayed 1 night

It’s set off the main drag a block so it’s very quiet with easy parking. Right next door to a coffee shop. Close to a brewery and distillery. New building and it was very clean. Rooms have nice amenities. The bed is, by far, the most comfortable bed I’ve ever slept on at a hotel. It rivals my Saatva at home. Continental breakfast was what you would expect, but decent. If we visit again, we would definitely stay here. The only issue is that we had to wait to check in because staff was on break when we arrived and there was a sign in the desk, indicating staff shortage (like everywhere).

8

Joni

27 Jan 2023

·

Stayed 1 night

Our GPS gave us incorrect directions. We went around and around. If you could get that corrected, it would be helpful. A dog in the adjoining room woke us up barking before 8:00 a.m. No easily accessible ice machine on the first floor. I had to ask a staff person to get me ice. Area where we parked on the far side of the hotel by Room 118 needed shoveling badly and also some ice melt. Very slippery when we loaded up our vehicle. Not enough room to park on the side area by our room. Maybe push the snow piles back further? Breakfast was very good. Room was clean and the bed was comfortable. Really liked the walk-in shower.

10

Miranda

7 Sept 2024

·

Stayed 1 night

Stayed here for concert in Somerset. Santa Bob's Shuttle was out front and we were able to get a sober cab to and from cocert. Hotel was very nice. Very clean, super comfortable and breakfast was good. Would definitely stay here again.

8

Patsy

8 Sept 2024

·

Stayed 1 night

Close to concert.

10

Carla

18 Apr 2023

·

Stayed 2 nights

Very nice hotel, staff were very helpful. Actually used the fitness room and was surprised with the variety of equipment there. Was very quiet, didnt hear outside traffic or people in neighbouring rooms. Breakfast had a great selection. Even got to spoil myself with some cereal as they had almond milk! Appreciated that very much. Close to the walmart. Would stay again.

10

Hendrikus

24 Jul 2025

·

Stayed 3 nights

Hotel is great, overall very quiet and close to my client. My room 225 was right above the hotel laundry facility and hence I could hear the high speed spinning of the dryers all through the night. A different room would not have this of course. Hotel staff is super friendly, good breakfast.

10

Joyce

8 Aug 2025

·

Stayed 3 nights

Nice hotel, nice area

8

Timothy

3 Aug 2024

·

Stayed 1 night

Very clean very convenient would stay again

10

Chung

12 May 2025

·

Stayed 1 night

This hotel is fairly new, located in a quiet street with ample parkings. My room is spacious with a separate sitting area from the sleeping area. A tv in the sitting area and another tv in the sleeping area. The room is also equipped with microwave and refrigerator.

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AI-generated summary based on recent guest reviews

Dining

Breakfast receives wide praise for hot items and variety. However, several reviews describe it as basic or inconsistent, with items not always hot or replenished.

Related guest reviews

8

Ty

1 Jul 2024

·

Stayed 1 night

Breakfast was not good! The food wasn’t warm or fresh! Everything else was very comfortable

10

Donald

12 Jul 2025

·

Stayed 2 nights

The place was clean and well kept. It was well managed. It had an excellent breakfast.

6

Michael

21 Aug 2025

·

Stayed 1 night

The elevator was broken down , had to use the stairs to get to 3rd floor. Got there early and was told to come back at 2pm to check in. But the breakfast was awsome !

6

LYUBOV

5 Sept 2024

·

Stayed 2 nights

Overall a reasonable hotel, but staff was no where to be found in the evening or the morning. Breakfast was so-so, but included hot items. Again, no personal in sight to ask questions or to troubleshoot (when coffee ran out). Felt safe and reasonably clean. Would consider staying again.

10

Wendy

20 Feb 2024

·

Stayed 4 nights

Clean, quiet, new/modern, very comfortable beds. Things that could use attention are the breakfast and housekeeping. Stayed 4 nights and breakfast 3 of the 4 days there was always something missing ie; bacon, sausage, eggs and that was at 8:45 9:00 well before closing one day there was nothing!!! Housekeeping was to change bedding on 3rd day! Never happened! Actually they didn’t show up at ALL! Had to go to front desk to get towels the night shift girl came up and got our garbage, I even had to go down to the front desk for toilet paper 2 days in a row, none was left in room. A bit embarrassing I would say !!!! At check out the morning of Feb 19 I voiced my concerns at the front desk and the woman didn’t even acknowledge me, no I’m sorry for the inconvenience she handed me my bill and walked away!! The girl that helped me the night housekeeping didn’t show up was very apologetic and helpful, hats off to her!!!

10

Neil

9 Sept 2025

·

Stayed 6 nights

Excellent staff; friendly and helpful. Breakfast is very basic with not too many fresh options but certainly filling.

10

Trent

2 Sept 2025

·

Stayed 1 night

Great front desk service. Very friendly. Wonderful continental breakfast. Very nice room.

10

Melinda

13 May 2024

·

Stayed 2 nights

Excellent customer service, clean rooms, clean pool, awesome hot breakfast, best hotel in New Richmond!!

4

Jason

29 Jul 2023

·

Stayed 1 night

Greeted rudely, the woman at the desk was a complete arse for no reason. We were woken up at 7am by vacuum cleaners and stomping from above by staff. Breakfast was terrible. Bed was comfortable, room was clean. Never again.

10

Penny

24 Nov 2025

·

Stayed 1 night

Loved this hotel! All around cleanliness. The breakfast was amazing and so was the coffee!

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$132
February	US$127
March	US$128
April	US$128
May	US$139
June	US$142
July	US$137
August	US$136
September	US$154
October	US$159
November	US$144
December	US$129

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $252
20 $111	21 $128	22 $131	23 $125	24 $127	25 $229	26 $229
27 $112	28 $120	29 $119	30 $119

Su	Mo	Tu	We	Th	Fr	Sa
				1 $118	2 $229	3 $229
4 $113	5 $117	6 $116	7 $116	8 $116	9 $229	10
11 $117	12 $116	13 $116	14 $117	15 $116	16 $237	17 $237
18 $103	19 $116	20 $116	21 $116	22 $118	23 $239	24 $237
25 $103	26 $117	27 $114	28 $116	29 $116	30 $229	31 $229

Best Western Plus New Richmond Inn & Suites

Prices for Best Western Plus New Richmond Inn & Suites

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds, Microwave

Standard Room, 2 Queen Beds, Accessible (Walk-In Shower)

Suite, 1 King Bed, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Kitchen (Full Kitchen)

Suite, 1 King Bed, Kitchen (With Sofabed, Full Kitchen)

Suite, 2 Queen Beds, Accessible (Walk-In Shower;With Sofabed)

Suite, 1 King Bed, Accessible (Walk-In Shower;With Sofabed)

Standard Room, 1 King Bed, Accessible (Walk-In Shower)

Standard Room, 1 King Bed, Microwave

Suite, 2 Queen Beds, Refrigerator & Microwave

Guest reviews of Best Western Plus New Richmond Inn & Suites

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Best Western Plus New Richmond Inn & Suites

Prices for upcoming dates