Name: Holiday Inn Express & Suites - Portage by IHG
Address: 6295 Melton Road, Portage, Indiana, United States of America, Portage, Indiana, US
Price range: US$128–US$246 per night
Rating: 8.25

What guests think

At Holiday Inn Express & Suites - Portage by IHG, travelers frequently highlight friendly service, comfortable rooms, and a convenient location for the interstate and Indiana Dunes, while noting recurring issues with breakfast replenishment and pool availability.

Several guests report noise from hallways, stair doors, and nearby roads, plus occasional elevator problems and minor in-room maintenance. Housekeeping is generally solid, though a number of reviews mention bathroom hair, dirty corners, or stained linens. A practical stop for interstate overnights and Indiana Dunes visits.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool availability and upkeep are inconsistent, with reports of closures, drained water, humidity, and towel shortages; some elevator outages and a warm fitness room are also noted. Guests appreciated easy parking and on-site laundry.

Related guest reviews

8

shelley

2 Aug 2023

·

Stayed 2 nights

Over all the hotel was good. Room & bed ok and met standard hotel expectations. Their system was down so it made check harder, only one room key & we had to be let in to pool /fitness each time. The only ice machine that worked was on the 1st floor. The pool was swimmable but the room was very humid & had a smell to it & fitness center as warmer then the lobby with no fan. The items in the fitness center were working & nice - free weights, bike, treadmill, yoga ball & bench. Breakfast was warm and ready. The second day it seemed was delivery day so breakfast was what they had left - 3 diff kinds of sausage, no fruit, no rolls but did have yogurt, cereal and pancakes. Overall good stay & staff was nice

6

Cheryl

22 Jul 2025

·

Stayed 3 nights

Hotel was clean and the front desk/housekeeping staff is great. Very disappointed that the pool was empty 2 of the 3 days we were there so my grandson did not get to swim until the morning we left. 2 mornings out of 3 they ran out of almost all breakfast items by 8:15a. No bacon any of the days and I don’t eat sausage. Kitchen staff was frazzled and snippy.

6

Benjamin Aaron

20 Aug 2024

·

Stayed 1 night

Pool room was like a sauna and had chunks of ceiling hanging down. No towels in the pool area and when I asked for one I got a clearly dirty one and a floor mat.

10

Naomi

24 Sept 2025

·

Stayed 2 nights

The location is ideal for going to Indiana Dunes National Park. The hotel is clean and the cooked breakfast is good. We also did laundry here, and that worked out well for us on our road trip. The front desk staff was amazing, especially Rolanda and Naomi! They were so cheerful and bubbly and greeted us with big smiles every time we saw them! We would definitely stay here again.

4

Michelle

19 Jul 2025

·

Stayed 2 nights

Thaw staff was excellent, one of the main reasons I stayed at Tia hotel was the pool the first night was good the second day was horrible I was leaving back to Florida the next day so my son and autistic grandson was on their way when we found out by looking in the pool window all the water was drained out no notice tell that to your autistic grandson I was devastated ended up calling my son who was also disappointed and he turned around we had just gotten food for all of to eat so by the time I gathered everything up and got to my sons house it was cold!!! We should have received an email or something I would have made other plans for that night very upset about that!!!!! Won’t go back there ever again!!!!

10

David

28 Sept 2025

·

Stayed 1 night

Great location! Clean quiet room near the interstate. Easy safe parking.

8

Naseem

23 Jun 2024

·

Stayed 1 night

Quite pricey for the middle of nowhere, but it was very clean and the free breakfast was good. We didn't use the indoor pool, but there were a bunch of kids enjoying it. The fitness center was also decent, though the A/C was broken in there. The staff was friendly and helpful.

10

Lori

1 Aug 2024

·

Stayed 6 nights

Elevator was down most of the week which made accessing the room harder since we had to use a hot smelly stairwell. The room itself was clean though and the desk people were helpful. Breakfast was also amazing

8

Graham

20 Jul 2025

·

Stayed 1 night

This was a very nice hotel. Large king size bed room, clean, quiet (except for the little league staying there), excellent breakfast. The young man at the front desk was pretty defensive and had a bit of an attitude with me. He couldn't find my reservation and instead of trying to find a solution to help me he just kept spinning it back on me and how I probably made the mistake: saying maybe you have the wrong date -- maybe you got the wrong hotel -- maybe you used a different name (I was traveling alone). Come on. I stayed in over 15 hotels in the past year. He said I should reach out and call Hotels.com. I was in the middle of doing that when he found my reservation. He kind of sort of mumbled a half-assed apology. Pool was supposed to be open after repairs at 1pm the day I arrived according to a handwritten note but by 5pm the pool was not open and the sign had not been updated.

8

Barbara

31 Aug 2025

·

Stayed 2 nights

We enjoyed our stay. Everything we needed was available. The only small issues we experienced was the elevator was stuck once and we took the stairs after that. The satellite dish had issues in detecting the satellite and sometimes interfered with our tv Other than that everything was great

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Cleanliness

Many guests found the hotel and rooms clean, but recurring complaints cite bathroom hair or grime, dirty corners, and occasional stained or dirty linens.

Related guest reviews

10

Carlos

11 Jun 2023

·

Stayed 2 nights

Staff was very friendly and room was very clean.

10

Beverly

10 May 2025

·

Stayed 1 night

Very clean. The beds were super comfy

10

Scott

17 May 2025

·

Stayed 1 night

Very clean. Very friendly staff.

6

Dennis

30 Sept 2023

·

Stayed 1 night

Hair on bathroom counter and on one of the beds. All staff was friendly, but desk ignored complaint about room cleanliness.

4

Jennifer

14 Jul 2025

·

Stayed 1 night

At check in I asked for ice and water to fill my bottle and was told to find the water fountain. Clerk was wearing slippers and unprofessional. The hotel looked like some of it was being redone but our bathtub was gross and the walls were dirty.

4

Allison

17 May 2025

·

Stayed 1 night

We checked in around 4 and left around 9. The room was filthy, the sinks were disgusting. Cabinets falling off, no sheets for pull out couch, stains on carpet, cardboard under pull out mattress, dirty walls.

8

Garrett

11 Jun 2025

·

Stayed 1 night

Good area that's easy to access and close enough to groceries, fuel and restaurants. Newer building and the lobby was clean and nice. The hallways were very clean and the room was great--comfortable beds, plenty of good pillows and a clean, bright bathroom. Typical hotel breakfast, but it was good with many options and everything was clean. Definitely would recommend this to friends and family who needed to stay in the area.

6

Christy

1 Sept 2025

·

Stayed 1 night

It was ok but not great. When we first arrived, I wanted to empty the trash out of our car from our drive, but the trash can by the entrance was overflowing. Our room was mostly clean, but one drawer had some trash in it from a previous guest. There was no bedding in the room for the pullout couch, but we were able to get some from the front desk. At breakfast, the staff was having a very hard time keeping everything stocked. After I helped my kids get their food, I went back to make a plate and they were out of eggs, turkey sausage, pork sausage, oatmeal, yogurt, hard boiled eggs, and cinnamon rolls. Later when my daughter went back to make a second pancake, they were out of batter. Even the water dispenser said it needed to be refilled. In the pool area, the towel shelves were empty. The staff was friendly and overall things seemed clean, but it wasn’t the greatest stay.

4

Frank

21 Jun 2025

·

Stayed 1 night

The facility and staff were fine, however the shower drain was completely clogged with hair. There was dirt, dust, and hair in the corners of the bathroom. Corners and edges of floor/baseboards in bathroom were filthy.

4

Anita

27 Sept 2025

·

Stayed 1 night

Linens were dirty, switches did not work

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Rooms

Rooms are generally comfortable and sometimes spacious, but recurring noise from hallways, stair doors, and traffic is noted, along with occasional dated finishes and minor maintenance issues (door gaps, broken USBs, mattress wear).

Related guest reviews

6

Amanda

16 Dec 2024

·

Stayed 1 night

The beds were comfortable I will start there. Our toilet stopped working properly and we ended up having to walk to the lobby bathroom each time that had no soap or towels. The gentleman at the desk did apologize and tried to assist, not sure if anything will come out of it. The bathtub did not look like it was cleaned (hair) and half the charging outlets in our room were broken. The toiletries were super cheap large dove bottles, quite a few items for breakfast were out very early. The biggest issue was the noise. We heard everything in the hallway loud and clear and we were woken up at 6:30am by the adjoining rooms tv. Overall, we would probably try a different hotel going back in that area.

6

sarah

20 Jul 2025

·

Stayed 1 night

Check in staff was friendly. Hotel room was clean but soap holder in the bathroom was falling apart. USB plugs on nightstand were messed up and not working. Fine for an overnight stay.

6

Susan

19 Aug 2025

·

Stayed 1 night

The door to our room had a gap, looked like someone had used a crowbar to open it. Room was clean, updated, and bed was comfy. But you could hear people walking on the floor above. Breakfast was average.

10

David

25 May 2025

·

Stayed 2 nights

Wonderful service, nice room, delicious breakfast.

6

Tahlia

19 Jun 2025

·

Stayed 1 night

Room was dated and

10

vanessa

30 May 2025

·

Stayed 1 night

It’s a wonderful stay not like super fancy but clean and beds were wonderful

8

li

4 Aug 2025

·

Stayed 1 night

The door to the stair closes with loud noise and that really affect the rooms near the stair

8

Cassie

5 Jul 2023

·

Stayed 1 night

The man that was at the front desk when we checked in was very friendly and helpful. Room was clean and spacious. Bed was comfortable. I would stay again!

8

Graham

20 Jul 2025

·

Stayed 1 night

This was a very nice hotel. Large king size bed room, clean, quiet (except for the little league staying there), excellent breakfast. The young man at the front desk was pretty defensive and had a bit of an attitude with me. He couldn't find my reservation and instead of trying to find a solution to help me he just kept spinning it back on me and how I probably made the mistake: saying maybe you have the wrong date -- maybe you got the wrong hotel -- maybe you used a different name (I was traveling alone). Come on. I stayed in over 15 hotels in the past year. He said I should reach out and call Hotels.com. I was in the middle of doing that when he found my reservation. He kind of sort of mumbled a half-assed apology. Pool was supposed to be open after repairs at 1pm the day I arrived according to a handwritten note but by 5pm the pool was not open and the sign had not been updated.

8

Kristen

29 Sept 2025

·

Stayed 1 night

Decent hotel, clean rooms, courteous staff, only complaint was paper thin walls to the hallway.

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Service

Service is frequently praised as friendly and helpful across the front desk and housekeeping, though some guests reported rude or unprofessional interactions and occasional check-in or billing hiccups.

Related guest reviews

8

Jennifer

27 Jul 2024

·

Stayed 1 night

Very nice hotel. Clean & the staff was very helpful. Somehow there was an issue with the hotel not having my reservation that I made with Expedia. The manager was great & figured things out so we got a room anyway.

4

Russell

22 May 2023

·

Stayed 1 night

The staff at the front desk really struggled. I offered to pay 1/2 cash and 1/2 on a card and they said they don't take any cash. I asked if I could change my payment method when I was checking out and took them 15 min to find my room and charge and then said I couldn't change it. The whole time while carrying on a conversation with someone in the next room. They really looked like they didn't know what they were doing or how their system worked. Their Breakfast at 9:30am on Sunday was all but gone, no eggs, no sausage, barely any potato's and they were dried up.

10

Kim

10 Aug 2024

·

Stayed 1 night

This was the best stay of a week long road trip. I always check reviews before I book and many said the place was clean and had a good breakfast. I saw evidence of that right away on check in! When we got there, it was late and the man at the front desk was in the lobby detail cleaning some of the furniture, he was very friendly and nice. In a side note, when I was using their free computers in the lobby for work (also a bonus), I saw him and another staffer help a lost child in the hotel and locate her parents. Breakfast was great! There was a line when breakfast opened. Delicious hot cinnamon rolls, eggs and cheese, hot potato hash, it was all great. They also had a white board in the breakfast area where other guests wrote thank yous to the staff. It was a great breakfast! My only complaints, my kids did use the pool and the pool deck was a bit dirty and a lot of hairs on the deck. Same with our room in the bathroom floor. We ended up getting an accessibility room that had a large floor shower drain, but there were a lot of hairs on the shower floor before we used it, but I get it, it’s a large area to clean. Otherwise a perfect stay.

4

Jennifer

14 Jul 2025

·

Stayed 1 night

At check in I asked for ice and water to fill my bottle and was told to find the water fountain. Clerk was wearing slippers and unprofessional. The hotel looked like some of it was being redone but our bathtub was gross and the walls were dirty.

10

Naomi

24 Sept 2025

·

Stayed 2 nights

The location is ideal for going to Indiana Dunes National Park. The hotel is clean and the cooked breakfast is good. We also did laundry here, and that worked out well for us on our road trip. The front desk staff was amazing, especially Rolanda and Naomi! They were so cheerful and bubbly and greeted us with big smiles every time we saw them! We would definitely stay here again.

6

marie

17 Apr 2024

·

Stayed 2 nights

The staff was very pleasant but adding an additional night really threw them off. We added an extra night and ended up getting charged for 2 extra nights. It took talking to 3 people to get that straight. The breakfast was pretty good, they ran out of potatoes really early and mentioned to the worker they were out and she said that's all we have and was not very pleasant about it.

10

amit

26 Jul 2023

·

Stayed 2 nights

Staff was extremely helpful.

10

Karen

30 Mar 2025

·

Stayed 1 night

The front desk staff, especially Scott, was so helpful in getting the elevator working. The room was large and comfortable. The breakfast was the best hotel breakfast I have had in a long time.

8

Graham

20 Jul 2025

·

Stayed 1 night

This was a very nice hotel. Large king size bed room, clean, quiet (except for the little league staying there), excellent breakfast. The young man at the front desk was pretty defensive and had a bit of an attitude with me. He couldn't find my reservation and instead of trying to find a solution to help me he just kept spinning it back on me and how I probably made the mistake: saying maybe you have the wrong date -- maybe you got the wrong hotel -- maybe you used a different name (I was traveling alone). Come on. I stayed in over 15 hotels in the past year. He said I should reach out and call Hotels.com. I was in the middle of doing that when he found my reservation. He kind of sort of mumbled a half-assed apology. Pool was supposed to be open after repairs at 1pm the day I arrived according to a handwritten note but by 5pm the pool was not open and the sign had not been updated.

10

Jesse

28 Jul 2025

·

Stayed 1 night

Check in staff was great

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Location

Conveniently located off the interstate and close to Indiana Dunes, restaurants, and services; a few guests disliked the surrounding area or road noise.

Related guest reviews

10

Richard

30 Jun 2023

·

Stayed 1 night

Great location, clean and fresh with a friendly staff in a great location. Great for a short stay

8

Nicholas

14 Apr 2024

·

Stayed 1 night

Property awesome, area surrounding nasty

10

Sue

24 Nov 2025

·

Stayed 1 night

Everything at the hotel was great including the location and variety of restaurants. We will return!

10

Naomi

24 Sept 2025

·

Stayed 2 nights

The location is ideal for going to Indiana Dunes National Park. The hotel is clean and the cooked breakfast is good. We also did laundry here, and that worked out well for us on our road trip. The front desk staff was amazing, especially Rolanda and Naomi! They were so cheerful and bubbly and greeted us with big smiles every time we saw them! We would definitely stay here again.

10

David

28 Sept 2025

·

Stayed 1 night

Great location! Clean quiet room near the interstate. Easy safe parking.

8

Garrett

11 Jun 2025

·

Stayed 1 night

Good area that's easy to access and close enough to groceries, fuel and restaurants. Newer building and the lobby was clean and nice. The hallways were very clean and the room was great--comfortable beds, plenty of good pillows and a clean, bright bathroom. Typical hotel breakfast, but it was good with many options and everything was clean. Definitely would recommend this to friends and family who needed to stay in the area.

10

Stephen

14 Aug 2024

·

Stayed 1 night

Location was horrible Hotel was clean and the A/C worked Check in staff was professional and knowledgeable

10

Elizabeth

7 Aug 2024

·

Stayed 2 nights

It was is the perfect location to see the parks. There was a great breakfast. The hotel had a welcoming feel when you walked in the door.

10

Meghan

9 Jul 2024

·

Stayed 1 night

Good access to the interstate. Good staff.

8

Catherine

23 Dec 2024

·

Stayed 1 night

A little bit noisy due to being close to major road.

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Dining

Breakfast often earns compliments for taste and variety, but multiple reviews report items running out, missing basics (like milk), or equipment issues, with occasional complaints about the breakfast attendant’s attitude.

Related guest reviews

10

Kimberly

21 Jul 2023

·

Stayed 1 night

Excellent stay - quick check in, clean, easy parking with well maintained grounds, friendly efficient service and an excellent breakfast clearly made with love and plenty of options.

8

sudheer

4 Jun 2025

·

Stayed 1 night

Close to highway exits, clean and good, breakfast is limited but overall great ambiance and rooms. Rate is little high

4

Darrin

22 Sept 2025

·

Stayed 1 night

There was very little food out for breakfast due to some sort of issue in the kitchen. There was some issue in the kitchen and they were completely out of other things. Noone working there seemed concerned or made any explanation. A bunch of guests were waiting for food that never came. We ended up having to get food elsewhere. Not a very convenient use of time when traveling. We payed a premium price for our room and did not feel that the hotel was worth it regardless of the breakfast situation. I would never stay here again.

10

Bianca

28 Jul 2025

·

Stayed 1 night

Room was nice and clean staff is very friendly breakfast was very nice many options. I would definitely stay again.

8

Elena

20 Apr 2025

·

Stayed 1 night

We stayed for one night. Pool area was decently clean. Room was clean and comfortable. Breakfast was hot and delicious. They were out of juice and coffee was cold and they said the coffee machine was having issues. Staff apologized and was friendly. I would stay there again.

8

Marie

28 Sept 2024

·

Stayed 1 night

We stay here every time we are in the area and always enjoy our stay. The only thing I would complain about would be the breakfast. The food is okay but always runs out early and when i have told the staff they do not seem to appreciate me mentioning it and they seem to just standing around do nothing

8

Garrett

11 Jun 2025

·

Stayed 1 night

Good area that's easy to access and close enough to groceries, fuel and restaurants. Newer building and the lobby was clean and nice. The hallways were very clean and the room was great--comfortable beds, plenty of good pillows and a clean, bright bathroom. Typical hotel breakfast, but it was good with many options and everything was clean. Definitely would recommend this to friends and family who needed to stay in the area.

6

Christy

1 Sept 2025

·

Stayed 1 night

It was ok but not great. When we first arrived, I wanted to empty the trash out of our car from our drive, but the trash can by the entrance was overflowing. Our room was mostly clean, but one drawer had some trash in it from a previous guest. There was no bedding in the room for the pullout couch, but we were able to get some from the front desk. At breakfast, the staff was having a very hard time keeping everything stocked. After I helped my kids get their food, I went back to make a plate and they were out of eggs, turkey sausage, pork sausage, oatmeal, yogurt, hard boiled eggs, and cinnamon rolls. Later when my daughter went back to make a second pancake, they were out of batter. Even the water dispenser said it needed to be refilled. In the pool area, the towel shelves were empty. The staff was friendly and overall things seemed clean, but it wasn’t the greatest stay.

6

Jennifer

31 May 2025

·

Stayed 3 nights

The front desk staff was very kind and pleasant. However the breakfast selection was bad. No milk for cereal or coffee multiple days in a row, pancake machine broken. The staff all seemed to hate their jobs and were annoyed when asked for help and kept complaining about everything. Room itself smelled like cigarette smoke and had a broken tub stopper and the sink in the living room was not sealed in the bar and the cabinets were all crooked and not wiped off. The linens and pillows were clean and the pool and workout area were also clean.

10

Samantha

14 Sept 2025

·

Stayed 1 night

We stayed here two weekends in a row for events in South Bend and it was the best experience. We were greeted by friendly staff, the coziest room, and woke up to the best breakfast. We will definitely be back!

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Month	Average price
January	US$119
February	US$120
March	US$121
April	US$128
May	US$144
June	US$161
July	US$179
August	US$174
September	US$159
October	US$175
November	US$142
December	US$115

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $192	16 $209	17 $173	18 $173	19 $180
20 $146	21 $153	22 $153	23 $156	24 $156	25 $171	26 $227
27 $131	28 $146	29 $145	30 $145

Su	Mo	Tu	We	Th	Fr	Sa
				1 $146	2 $167	3 $185
4 $133	5 $150	6 $151	7 $151	8 $147	9 $246	10 $245
11 $147	12 $136	13 $143	14 $128	15 $134	16 $140	17 $140
18 $135	19 $147	20 $138	21 $128	22 $128	23 $140	24 $148
25 $135	26 $128	27 $137	28 $128	29 $134	30 $148	31 $148

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Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed (Extra Floor Space)

Suite, 1 King Bed with Sofa Bed, Accessible (Communications)

Standard Room, 2 Queen Beds, Roll-In Shower (Communications)

Standard Room

Standard Room, 1 King Bed with Sofa Bed, Accessible (Communications)

Suite, Multiple Beds, Accessible (Communications)

Suite, 2 Queen Beds, Accessible Bathtub (Mobility)

Standard Room, 1 King Bed with Sofa Bed

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed

Suite, 1 King Bed with Sofa Bed

Suite, 1 King Bed with Sofa Bed, Accessible Bathtub (Mobility)

Standard Room, 2 Queen Beds, Accessible (Communications)

Standard Room, 1 King Bed, Accessible (Mobility)

Suite, Multiple Beds

Standard Room, 1 King Bed, Accessible (Communications)

Suite, 1 King Bed, Accessible (Communications)

Guest reviews

Very good

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

FAQs about Holiday Inn Express & Suites - Portage by IHG

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Prices for upcoming dates