Terlon Apartments

No onsite parking, had to pay additional parking fees at a multi-storey car park, our room was situated directly above the noisy cavern club area where loud music was playing and crowds were gathered until around 3 o’clock in the morning. The hotel itself was shabby looking with dirty stained floors.

Washing machine didn’t work, and we needed it so it was a big issue for us. We purposely booked a place with a washing machine so not happy! Heated towel rail in bathroom did not work so the bathroom was very cold. Disappointing to have paid for sub standard experience.

Clean comfy place to stay in heart of Liverpool. All essential amenities except microwave

The communication regarding the check in was very poor. The front desk is unmanned between 5pm-8pm, this is just the period when business travellers need to check in!!. I was informed by expedia to call a number, I did, was told that someone had tried to call me in work, couldn't get hold of me so I would have to wait until 8pm. The person from Terlon apartments was terse, bordering on rude and very uncompromising. The room however, was very nice, good location, with cheap parking nearby, so I would commend that. The person on reception was much nicer, apologised for my check in issues (another business traveller was in the same position as me!) and did his best to remedy the situation. The rooms are good, but the problems with check n mean I would not return to stay.

Overnight stay was comfortable, room was adequate size for a nights stay. Good communication regarding parking options and access to the property.

If you like your reservation lost, sub standard room, faeces and urine and other fluids in bedding and mattress, terrible musty room smell, broken internal doors, broken shower drain, broken wsh machine and no communication and wifi, being ghosted and not responding to a refund, then stay at Terlon. Do filthy we have reported the above to the Liverpool Council for health and tourist hazards. The manager was in complete denial saying the above was acceptable to stay there. We RPT barely 2 nights sitting up in chairs. Stay if you like the above

This was our third stay in these lovely apartments. Second time in the same, preferred room. We just won’t go anywhere else because they’re ideally placed for getting into the centre on foot, they’re clean, comfortable and in a great position overlooking the busy high street. They’re well sound proofed so the noise out there isn’t a problem. Not forgetting the staff, they’re just so kind, helpful and very friendly. Parking is a stones throw away with very reasonable charges. Easy walking. Give it a go!

Was ok had to pay £20 for parking at the car park near the hotel not £10 as stated on here.

The apartment was clean, ok for space & close to the Beatles Museum, shopping mall, docks and bars. It was great to have a kettle & toaster. We did need a scissors and a tea towel. kettle for coffee and

First time at Terlon, our usual haunt round the corner was full. Previous reviews were mixed, so wasn't sure what to expect, but it was definitely ok, a few piccy things that could have been better, such as a tea towel, ovenware and larger towels, but all in all, minor grumbles, and it was pleasant.

The bed was very comfortable, and the location is brilliant for exploring the city. However the room was damaged and not very clean and weathered. Large knife was on a low shelf readily accessible to any small child.

Another lovely stay at these comfy apartments - our fifth stay here in two years. We love the friendly and helpful staff and the apartments are always spotlessly clean and Comfy. The location is excellent and we simply love keep returning! Highly recommended!

Room was in a good location. It was well equipped however we were disappointed when we were making the bed to discover the mattress protector underneath our sheet was stained with blood which obviously is not putting thing and something you wouldn’t expect in a hotel station shouldn’t expect it here really on the ground alone it’s a place that I will avoid in the future especially as we paid good money to stay for four nights

Ideally located, beautiful building, very clean

Arrived to banging music and Karaoke which continues to 4am underneath. Kitchen door hanging off hinges. No wifi. Found a long black hair in my bed. Stains on duvet cover. Could feel every spring in mattress. Slept (or tried to sleep) fully clothed on top of duvet but could still feel springs.

If you like your reservation lost, sub standard room, faeces and urine and other fluids in bedding and mattress, terrible musty room smell, broken internal doors, broken shower drain, broken wsh machine and no communication and wifi, being ghosted and not responding to a refund, then stay at Terlon. Do filthy we have reported the above to the Liverpool Council for health and tourist hazards. The manager was in complete denial saying the above was acceptable to stay there. We RPT barely 2 nights sitting up in chairs. Stay if you like the above

The apartment was clean, ok for space & close to the Beatles Museum, shopping mall, docks and bars. It was great to have a kettle & toaster. We did need a scissors and a tea towel. kettle for coffee and

The room I got was not what the photos look like and the bed is so small and has a cheap mattress and towels provided are of poor quality. The floor was not clean as my socks were black from the dirt from the floor. I would not recommend this place

On arrival, the front of the property was not appealing. On entry into the property and going up to the first floor, where our room was, floor 1, apartment 11, the building had some lovely old features. The railings and the windows, very Victorian so it gained more appeal. On entry into our apartment, on first glance it was satisfactory. The decor looked nice and amenities/facilities seemed adequate. We wanted an apartment rather than a hotel room to give us more space and freedom. Unfortunately, the laminate flooring was filthy. Our feet when we showered were black. One of the plug sockets near the mirror did not work so we could not dry & straighten our hair at the same time, it was one or the other. The shower screen had an inch gap so the water was constantly leaking all over the floor, making it very slippery. The bath itself was very slippery so we brought a bath mat for inside the bath for grip. There was no ventilation in the room other than a floor standing fan, which we had to have running at night because it was so hot. Our main gripe was the noise. Our apartment overlooked Matthew Street and The Cavern Club. Great location however, you could not get to sleep as the music only stopped when the last person left. So it went on until 3am most nights. I would certainly not recommend this property or return for that matter. Very dissapointing stay.

I complained when checking out. The apartment was dirty, the mattress topper was completely stained, there were cup marks on table, curtainsnwere habging off the rail, didnt close. The floor was lifting in places, there was mould by the shower, cigarette burns on thr other table. I would havr checkrd out indtantly if i had somewhere rlse to stay. I would never recommend it and would never stay there again

No onsite parking, had to pay additional parking fees at a multi-storey car park, our room was situated directly above the noisy cavern club area where loud music was playing and crowds were gathered until around 3 o’clock in the morning. The hotel itself was shabby looking with dirty stained floors.

It was very noisy room was very hot to sleep the toilet door didn’t close properly

The trip was far from pleasant. The apartment did not reflect Hotels.com images in terms of the standard and upkeep of the room. The bedroom had no window that would open, so the room was unbearably warm. This resulted in neither of us getting any sleep. The sink in the bathroom leaked water from underneath so we couldn’t use the taps (unable to wash hands or face). We were then unable to check out properly in the morning as no one was available at reception. We had to leave the key behind the desk on a box. We wouldn’t stay ahead.

Property was clean however the room set up and lay out did not seem to be the same as the advert for the type of room I selected. Kitchen tap was broken but as we was only there for the one night this was nothing serious for us. Great location just outside noise all night.

Super central and a decent sized room. Everything was a little “tired” but as it was cheap it is what I expected. The street noise might put some people off, but hey, if you want to stay in the middle of the city cheaply what else would you expect 😊

Good location and very near to transport’s. The reception opening hours are not very relevant because we wait until 6:30pm to get our room keys. The bed can be improved (very uncomfortable).

Very nice, clean apartment, it had all that we needed. Mattress was a bit springy and noise levels of outside hotel room was very loud, would recommend bringing ear plugs.

We received an email before we arrived asking us to ring, we got through straight away and spoke to a very friendly person. We then received really clear instructions on how to access the property which we had no problem with. Property was clean but well used, bed was slightly uncomfortable but we were only staying one night so all the facilities were adequate for our stay. Everything that was on the list was there. The only thing to be aware of is the noise from the Cavern Quarter. When we initially arrived we could hear the noise but when we closed the windows the sound was blocked out, however in the evening and until about 3am the windows made no difference at all so we would advise taking earplugs! Overall property was ideal for one night, everyone we were in contact with was friendly and helpful, just be aware of the noise.

Great location, loud at night but to be expected. Very cheap toiletries and room not being cleaned during 2 night stay made the stay feel less than luxurious. Bread knife would be a good addition in the kitchenette. Feels safe. Would revisit. Thank you!

The initial impression of the apartment was positive, as it appeared to be in good condition, clean, and of a decent size. However, the double bed was uncomfortably small and firm. The location of the apartment was convenient, being situated close to the city center and local bars. Unfortunately, on the Tuesday night of our stay, the music from the bars was excessively loud and continued until 2:30 in the morning. Additionally, we were woken up at 6:00 am by the noise of the bars changing their beer barrels. While the location may be suitable for individuals seeking a lively atmosphere for partying, I would strongly advise against choosing this apartment for any other type of visit.

Reception staff was excellent despite the contradicting messages sent through Expedia with regards to check in times and security deposit. As other reviews state the place is tired and in much need of some maintenance. The room was ok, bed clean (although small) kitchen ok but dirty soft furnishings. One full length mirror and large mirror in the bathroom which was good. Noise wasn’t too bad although we were out all evening. Overall probably wouldn’t return for the price, but staff really welcoming and friendly.

In short, we didn’t stay. We arrived in at 6pm, heard the loud music, went for dinner, came back to louder music at 9pm and decided to leave. We would have gotten zero sleep. I was there with my 14yo son for the football. We asked if we could move room, the security guard couldn’t help. The place was clean but it was a little tired. If you’re there to party, stay there - it’s a great location. But if you aren’t, stay somewhere else I did send feedback by email to the venue by email and heard nothing back.

Great location but needs updating. And had a nightmare trying to get in touch with the property for room number and key code. Window sill covered in cigarette butts. Also the property actually rang me after I got home asking me to leave a review which I’ve never had happen before staying elsewhere. Staff where nice tho and the corridors where lovely.

Another lovely stay at these comfy apartments - our fifth stay here in two years. We love the friendly and helpful staff and the apartments are always spotlessly clean and Comfy. The location is excellent and we simply love keep returning! Highly recommended!

Nice and clean apartment in great central location in Liverpool city centre. Great communication with the team running the place before arrival and when departing. Would recommend for people staying in the area and would book a stay with them again.

The trip was far from pleasant. The apartment did not reflect Hotels.com images in terms of the standard and upkeep of the room. The bedroom had no window that would open, so the room was unbearably warm. This resulted in neither of us getting any sleep. The sink in the bathroom leaked water from underneath so we couldn’t use the taps (unable to wash hands or face). We were then unable to check out properly in the morning as no one was available at reception. We had to leave the key behind the desk on a box. We wouldn’t stay ahead.

The apartment was quite central and only a 5 mins walk into the office. The place was clean and easy to access. The staff were amazing from the moment i booked the apartment to check out and a courtesy call after to make sure that they appreciate the booking. Definitely a place to stay again

The communication regarding the check in was very poor. The front desk is unmanned between 5pm-8pm, this is just the period when business travellers need to check in!!. I was informed by expedia to call a number, I did, was told that someone had tried to call me in work, couldn't get hold of me so I would have to wait until 8pm. The person from Terlon apartments was terse, bordering on rude and very uncompromising. The room however, was very nice, good location, with cheap parking nearby, so I would commend that. The person on reception was much nicer, apologised for my check in issues (another business traveller was in the same position as me!) and did his best to remedy the situation. The rooms are good, but the problems with check n mean I would not return to stay.

The property is in an excellent location, 1 minute from Mathew Street. Evie on reception was extremely welcoming and was very friendly and helpful during my stay.

The communication was great with full details given. The property was nice clean and comfortable. Good location.

Close proximity to pubs/bars and shops. Ideal spot.

Very central position

We had a lovely stay at the apartments, spent the weekend in Liverpool for a concert, idea for a visit to bustling Matthew Street

The location was central and convenient, but noise levels and Reception on 1st floor was poorly located, so we had to take unnecessary lift rides.

Super central and a decent sized room. Everything was a little “tired” but as it was cheap it is what I expected. The street noise might put some people off, but hey, if you want to stay in the middle of the city cheaply what else would you expect 😊

Decent little place in a good location within Liverpool. Only staty here of a weekend if you're having a night out. Its right on top of a very busy area with bars and clubs.

We received an email before we arrived asking us to ring, we got through straight away and spoke to a very friendly person. We then received really clear instructions on how to access the property which we had no problem with. Property was clean but well used, bed was slightly uncomfortable but we were only staying one night so all the facilities were adequate for our stay. Everything that was on the list was there. The only thing to be aware of is the noise from the Cavern Quarter. When we initially arrived we could hear the noise but when we closed the windows the sound was blocked out, however in the evening and until about 3am the windows made no difference at all so we would advise taking earplugs! Overall property was ideal for one night, everyone we were in contact with was friendly and helpful, just be aware of the noise.

Great value for the price and the property is very well location for shopping, eating and the train stetion.

Great location, loud at night but to be expected. Very cheap toiletries and room not being cleaned during 2 night stay made the stay feel less than luxurious. Bread knife would be a good addition in the kitchenette. Feels safe. Would revisit. Thank you!

Apartment book for a night out, so suited us perfectly as location really in the thick of it!