Name: Homewood Suites by Hilton Albany Crossgates Mall
Address: 1651 Western Avenue, Albany, New York, United States of America, Albany, New York, US
Price range: US$152–US$354 per night
Rating: 8.5

What guests think

At Homewood Suites by Hilton Albany Crossgates Mall, guests highlight the walkable location by Crossgates Mall and SUNY Albany, friendly service, generally clean spaces, and shared amenities with the adjoining hotel, including lounge games, gym access, and complimentary breakfasts.

Suites are often spacious and comfortable, while some rooms feel minimalist with limited storage, and noise from neighboring rooms or above is a recurring complaint. Facilities are convenient, though recurring reports cite a closed or chilly pool, occasional elevator crowding, and periodic maintenance or cleanliness lapses such as stained furniture or empty soap dispensers. Overall, it suits travelers seeking convenience and nearby shopping, while light sleepers or pool-focused guests may want to double-check details.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Dual branded setup allows access to shared spaces and amenities, including lobby games, a small pool, gym, free laundry, a convenient business center, and parking. Downsides mentioned repeatedly are pool closures or cold water and occasional elevator crowding or outages.

Related guest reviews

2

Rayna

19 Aug 2025

·

Stayed 1 night

Pool was unavailable entire stay

10

ofri

26 Oct 2024

·

Stayed 2 nights

The room was elegant, spacious and well equipped (kitchen appliances). Very comfortable beds, including the sofa bed. free guest laundry, inner pool, 24 hr Gym. Very good breakfast. Walk distance of a big shopping mall and public transportation.

10

Vsevolod

20 Apr 2024

·

Stayed 3 nights

Hotel has excellent. Great breakfast. Business center was convenient. Everything was easy and comfortable.

10

Jason

13 Sept 2023

·

Stayed 1 night

We stayed at 6 hotels on our family road trip, and this was our favorite. It is very conveniently located, basically in the parking lot of Crossgates mall, so plenty of options for entertainment and dining. It was connected with another hotel, and you could enjoy the breakfast of either, which was great! It had a nice lounge in the lobby area with a free pool table and games. Everything looked new and the staff was great.

6

Jason

29 Dec 2023

·

Stayed 2 nights

Meh. Cons: Can hear all floors above and below you. No tubs. Pool is chilly, unbearable. They state they keep it at 80 degrees. Way to cold. No crowds in the pool of two adjoining hotels on a Holiday week should say enough for how unbearable it was. Also, no hot tub, and bathrooms are outside of the pool area. Linen is shoddy, fitter sheet doesn’t fit bed, bedspread is in two pieces and paper thin. Very short/early breakfast options 6-9. Pros: lobby, easy parking, nice options on buffet breakfast. Again, Meh. Won’t be back.

10

Jeremy

21 Jul 2025

·

Stayed 4 nights

Perfect hotel for our needs. Free laundry was an amazing amenity.

10

Giuseppe

11 Oct 2023

·

Stayed 1 night

Great location, great hotel, comfy beds, clean and new Kids loved basketball court, good breakfast options

2

Denise

23 Feb 2024

·

Stayed 1 night

We drove an hour to specifically use the pool on the kids school vacation. We paid $200 for the night and the pool was out of order.

10

Craig

15 Apr 2024

·

Stayed 1 night

This property is two hotels attached to each other and you are allowed to use the amenities from both.

4

sean

18 Jun 2023

·

Stayed 3 nights

Place is excellent hotel, except for one of its two elevators( for 2 hotels) was out of service. Lines of residents along with employees and carts trying to get on at every floor. Can be loud with young sports teams staying there, but this tru or other are our Albany go to hotels.

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AI-generated summary based on recent guest reviews

Cleanliness

Many reviews note clean rooms and common areas, but cleanliness is mixed. Issues reported include stained furniture or linens, dusty spots, empty soap dispensers, and occasional musty odors.

Related guest reviews

10

Patricia

21 Jun 2025

·

Stayed 1 night

We enjoyed our staff from our spacious & clean room to the excellent amenities and walk ability to restaurants and shopping!

4

GE

15 Aug 2025

·

Stayed 1 night

The room smelled musky

4

Tina

24 Mar 2024

·

Our stay was last minute during a snow storm so the hotel was at full capacity. The room was not clean. Stains on the couch , chairs and comforters. The handles on the microwave and refrigerator were dirty. The toilet rocked and the seat was crooked. There was a very unpleasant smell to the room as well. We have always enjoyed our stay at Homewood Suites in different areas as well as the Crossgates one but never again. It was a nice room so it wasn’t cheap but the condition of the room was just not exceptable.

6

Derek

10 Jul 2023

·

Stayed 1 night

Important to check sheets before bed, went to bed late and woke up to find the sheets were moldy. The table was also dirty.

10

Dawn

24 Aug 2024

·

Stayed 1 night

Great hotel… super clean

2

Steven

17 Sept 2024

·

Stayed 1 night

The TV system was down the entire stay even though they were telling people it would be fixed any minute. Very loud noises in hallways all night. Flashing light in room blinking several times per minute. Floors were not clean. Too minimalistic for my comfort in the room, hardly any furniture

4

Aleyda

12 Nov 2023

·

Stayed 1 night

When I went to check in I wasn’t greeted, the woman that checked me in was more so worried about clocking out and someone relieving her. I was told I’d have to wait because no rooms were ready. Luckily another staff member came over and confirmed there was a room ready. When we first arrived to our room it looked a bit dirty as if it wasn’t vacuumed, or wiped down,there was old food in the heater vent, like a whole cracker was in the vent sitting there. The couch had stains all over it and the blankets and sheets for the pull out couch were stained like actual food stains. When my daughter went to take a shower she noticed the brown ring around the tub before getting in. It felt as if the room was rushed to be clean.wasn’t the greatest experience. I chose this hotel because we previously stayed here and I had no complaints,but this time around it was a bit upsetting.

8

Mary

2 Jul 2024

·

Stayed 1 night

Room has everything I needed. There was quite a bit of dust collected around the room.

10

Pamela

23 Feb 2025

·

Stayed 3 nights

We always stay here because it is next to the Crossgates mall. The hotel staff are very friendly. The hotel is nice and clean and the free breakfast is a bonus and we love the free coffee in the lobby

6

Robert

11 Oct 2023

·

Stayed 1 night

Hotel looks very good, room was nice, but housekeeping needs improvement. I booked two rooms. In my daughters' room she had to call to the desk to complain about the stained sheets on her bed. They should have come up and changed them instead they brought her sheets. In my room they have pumps on the wall for the usual complimentary soaps and shampoo. I get in the shower, and they were empty, there is no bar of soap in the room. Talk to the desk and someone comes up with the bottles but does not install them just leaves them on the desk. The room has a small kitchen area, I am glad I had not brought food to the room because how do you eat anything when the utensils consist of two spoons, three knives, and no forks. I found that the rooms are not very soundproof especial overhead. All that said the general condition of the physical room was very good. I would stay here again if I had to, but I would come prepared.

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AI-generated summary based on recent guest reviews

Rooms

Suites are frequently spacious and comfortable, but some rooms feel minimalist with limited storage or seating. Recurring concerns include noise from adjacent rooms, occasional AC odors, and intermittent TV/system issues.

Related guest reviews

8

Michael

19 Mar 2024

·

Stayed 2 nights

We have stayed at the Tru Hilton at Crossgates many times and love the facility very much. But during this stay, we encountered a few "glitches." We had difficulty checking in due to a computer issue resulting in our credit card temporarily being wrongly declined. Plus the hotel room TV system was down intermittently during our stay. A bit annoying, but still a great staff and amenities.

10

Kari

31 May 2024

·

Stayed 1 night

Pros: The location was great. I had never seen the combo of two hotels in one. Night desk clerk was very nice. I didn't wake up in time for breakfast, but I thought it was nice you could choose between either hotel for breakfast. I appreciated check out was at noon. Price was great for a stop over on a cross country drive. Very clean. Nice common areas. Cons: (I had a king room.) The mattress sat directly on a wooden bed frame which was not super comfortable. The furniture was very sparse. There was only one chair in the room, so not sure how that would work for two people. There was plenty of room in the corner for an arm chair. The suitcase rack sat over the A/C unit which I thought was odd. There was not a lot of room to put stuff. To the right of the tv was a wooden table maybe 1ft by 3ft and there was a pull out desk that was maybe 2 ft by 3 ft. So there wasn't really anywhere to put anything. I guess this is just the style of Tru.

6

Betsy

15 Jan 2024

·

Stayed 1 night

The room is spacious and the bed is very comfortable. Breakfast the usual continental breakfast. Nothing special. I wouldn’t stay here again. The walls are paper thin and I could actually hear the guy next to me snoring through the walls! There were like 10 kids in the rooms across from me making loud noises for hours. I wanted a peaceful, quiet stay and got the opposite of that.

6

Kyle

30 Dec 2024

·

Stayed 2 nights

Was in town for an event over a weekend. Hotel was easy to get to. Updated. Clean. Negatives would be that the rooms are advertised as a king bed. The bed is clearly a queen. When asked front desk about size of bed. They told me that that is their king bed. I also think that when built, the contractors skimped on insulation. Could hear the bass from music and if anybody would laugh through the walls. Had to sleep with air and tv on to hide neighbor room noise.

10

Mary

10 May 2025

·

Stayed 1 night

Perfect stay for a girls weekend to Albany for the tulip festival. 6 of us shared a two room Suite, double Queen with sofa bed in living room and kitchenette. The layout was perfect for our short stay. Well done Hilton!

2

Steven

17 Sept 2024

·

Stayed 1 night

The TV system was down the entire stay even though they were telling people it would be fixed any minute. Very loud noises in hallways all night. Flashing light in room blinking several times per minute. Floors were not clean. Too minimalistic for my comfort in the room, hardly any furniture

10

Shelley

28 Jul 2025

·

Stayed 1 night

Very conveniently located. Crossgates is right behind us and the University is just a few minutes away. Great price for a spacious suite. Gave me and my son room to have our own space. Nice front desk staff and great free breakfast. If he chooses SUNY Albany, this will be our go to hotel!

8

Shauna

13 Aug 2025

·

Stayed 1 night

Pull out couch was so uncomfortable

4

Jennifer

25 Jun 2024

·

Stayed 2 nights

Felt so sterile. Felt like a hospital. No dressers or drawers, not closet but an open rod. MINIMAL. If you like Minimalist, this property is for you.

8

Catherine

5 May 2025

·

Stayed 2 nights

Tru hotels have been great! We love that there’s space for kids to have fun as well as adults! We appreciate the fact that dogs are allowed so our buddy can travel with us too! The breakfast staff were especially nice and caring by bringing a baby dining seat out every morning for us. I think the only downside would maybe be that for such a cool and updated hotel, something simple like their toilet paper should be off the same quality as the other toiletries they provide. Our room was great, but the air conditioner had a mildewy smell which we weren’t fond of with our baby also in the room. We still enjoyed our stay because the location was very central and walkable to Crossgates Mall.

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Service

Service is often described as friendly and accommodating across the front desk and breakfast teams. Some guests reported lapses such as slow or indifferent responses, intrusive housekeeping or maintenance entries, and occasional check in or reservation issues.

Related guest reviews

8

Mike

6 Jan 2025

·

Stayed 2 nights

Our only issue was slow computer performance at the front desk during check-in so the process took longer than usual. Other than that, we love the place and stay about 8 to 10 times a year.

2

Katie

9 Jul 2024

·

Stayed 1 night

I did not sleep a wink. There was a group of 6 unaccompanied minors and a basketball above us. They were nouncing the basketball on the the floor (my ceiling) and wrestling all night. They finally were quiet at 5 in the morning, just in time for me to start my day.😠 The front desk was of little help.

10

Nancy

24 May 2025

·

Stayed 1 night

Excellent customer service! Got to the hotel at 130pm hoping to check in early to get ready for a wedding! ShaQuan allowed us to check in early with no issues or hesitation! Another shout out to her for being so accommodating!!!

2

Dean

24 Sept 2024

·

Stayed 2 nights

Cleaning staff absolutely beating down my door several times throughout the morning, WHILE I had the do not disturb sign up. I'm talking 3-4 hours before checkout. Ridiculous. Will never go again just for that reason.

10

Roberto

30 Jul 2024

·

Stayed 3 nights

Hotel is clean and very well maintained. Staff is super friendly and helpful. I have stayed in the suites side and the Tru side and I head a great expereice in both. I will be back again soon

2

Christina

10 Sept 2023

·

Stayed 1 night

The hotel did not have my reservations and was sold out- we traveled over an hour and had a wedding to go to!

2

Alijah

27 Feb 2023

·

Stayed 3 nights

Staff is very rude for no reason. Condescending wouldn’t even describe how the lady at the desk sounded. Worst hotel staff I’ve ever dealt with

10

Catherine

15 Jun 2025

·

Stayed 1 night

Great service

8

Kristina

14 Mar 2023

·

Stayed 2 nights

They had a unique pancake maker that was pretty cool. We enjoyed their breakfast and how close they are to the mall. We also appreciated the free parking. Something strange did happen though. Around 5 p.m we received a loud knock on the door and 2 seconds later door was unlocked by a man coming to work on the air conditioner. We were never asked or told about this happening. I was in bed and my boyfriend was in the restroom. Our door was unlocked opened before we even had a chance to respond. It made us pretty uncomfortable.

10

Katherine

22 Jan 2025

·

Stayed 1 night

Both Kira and Emily were warm, friendly and accommodating! Great stay again.

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Location

Very convenient for Crossgates Mall, SUNY Albany, and major highways, with easy access to shopping and dining. A few reviews note tricky access or signage and some street noise in certain rooms.

Related guest reviews

10

vanessa

8 Jul 2024

·

Stayed 1 night

Great location behind a large mall and near the highway

4

JC

17 Oct 2024

·

Stayed 1 night

Clean but bare bones, even a lack of outlets and bed lamps. Difficult access from Interstate.

6

Jill

1 Oct 2023

·

Stayed 2 nights

The stamp was very helpful but our bathroom was dirty I had to call twice upon check and have someone clean the tub and the tile floor in the main room was dirty someone really needs to mop the place they can't help their location so this isn't really a reflection on the actual hotel but the street noise was so incredibly loud all night that I would choose not to stay there again. The noise from the room next door was also incredibly loud I think they had a party which again is not the fault of the hotel but a little more soundproofing would have been nice.

10

Francys

31 Jul 2023

·

Stayed 2 nights

Good location!

8

Roland

1 Jan 2025

·

Stayed 1 night

Good location for the mall and a stop overnight when you are traveling, located close to the highway

10

Cheryl

17 May 2025

·

Stayed 2 nights

Nice hotel. Close to shopping and colleges

10

Shelley

28 Jul 2025

·

Stayed 1 night

Very conveniently located. Crossgates is right behind us and the University is just a few minutes away. Great price for a spacious suite. Gave me and my son room to have our own space. Nice front desk staff and great free breakfast. If he chooses SUNY Albany, this will be our go to hotel!

10

David

11 Jan 2025

·

Stayed 1 night

Just needs a big Tru sign so easier to find where you are at. Other than that, a nice hotel for a very good price.

10

Cassandra

19 Aug 2024

·

Stayed 1 night

Near the mall and down the road from university at Albany

10

Cassandra

25 Apr 2024

·

Stayed 1 night

This property is in a great location. It looks nice and has a cool vibe. It’s right near the mall and the university at Albany. Wouid stay again

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Dining

Breakfast is frequently praised for variety and the option to choose between two areas across the dual property, with friendly staff noted. Some reviews cite limited or lower quality items, occasional service gaps, and early hours.

Related guest reviews

8

Warren

2 Jul 2024

·

Stayed 1 night

No coffee or hot water available for breakfast.

10

Carmine

20 Apr 2025

·

Stayed 1 night

Location to the mall and Albany is amazing. Hotel and service were great beds were comfortable rooms and showers are good. Hot buffet breakfast was really great.

10

Kari

31 May 2024

·

Stayed 1 night

Pros: The location was great. I had never seen the combo of two hotels in one. Night desk clerk was very nice. I didn't wake up in time for breakfast, but I thought it was nice you could choose between either hotel for breakfast. I appreciated check out was at noon. Price was great for a stop over on a cross country drive. Very clean. Nice common areas. Cons: (I had a king room.) The mattress sat directly on a wooden bed frame which was not super comfortable. The furniture was very sparse. There was only one chair in the room, so not sure how that would work for two people. There was plenty of room in the corner for an arm chair. The suitcase rack sat over the A/C unit which I thought was odd. There was not a lot of room to put stuff. To the right of the tv was a wooden table maybe 1ft by 3ft and there was a pull out desk that was maybe 2 ft by 3 ft. So there wasn't really anywhere to put anything. I guess this is just the style of Tru.

10

Jason

13 Sept 2023

·

Stayed 1 night

We stayed at 6 hotels on our family road trip, and this was our favorite. It is very conveniently located, basically in the parking lot of Crossgates mall, so plenty of options for entertainment and dining. It was connected with another hotel, and you could enjoy the breakfast of either, which was great! It had a nice lounge in the lobby area with a free pool table and games. Everything looked new and the staff was great.

6

Frederick

25 Nov 2023

·

Stayed 3 nights

Maid service is only every other day. Sheets didn’t fit the beds. Breakfast is only very processed food. Very nice staff

10

Pamela

9 Jun 2025

·

Stayed 2 nights

I really enjoyed my saty. The choices of breakfast was really good. The facility was clean and quiet. The mall is across the road from the hotel. I will book again during the First in Math Tornament. I had a restful stay. Keep up the good work!!

8

Monique

1 Dec 2024

·

Stayed 2 nights

Everything was great, loved the free breakfast

8

DARIO

3 Jan 2025

·

Stayed 1 night

Great location. Clean room and spacious. Expected more from breakfast given the price per night.

10

Elizabeth

29 Aug 2023

·

Stayed 1 night

Perfect place to go they also include breakfast. The only down fall would the time for the breakfast it is from 6-9. When traveling and on vacation it would be nice if it was from 6-10. This is the earliest breakfast hotel offers that I have ever seen. But honestly great place to go nice clean and staff very nice.

10

Francine

28 Jul 2024

·

Stayed 1 night

The breakfast was excellent!

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$159
February	US$189
March	US$194
April	US$168
May	US$186
June	US$225
July	US$220
August	US$218
September	US$208
October	US$210
November	US$182
December	US$158

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $290	15 $354	16	17 $240	18	19
20 $160	21 $344	22 $262	23 $299	24 $300	25 $199	26 $253
27 $159	28 $252	29 $248	30 $220

Su	Mo	Tu	We	Th	Fr	Sa
				1 $152	2	3
4 $152	5 $191	6 $181	7 $155	8 $167	9 $287	10 $278
11 $153	12 $171	13 $176	14 $170	15 $170	16 $176	17 $218
18 $153	19 $172	20 $171	21	22 $178	23 $168	24 $179
25 $159	26 $176	27 $171	28 $172	29 $204	30 $153	31 $154

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 1 Bedroom

Suite, 1 King Bed, Accessible (Shower)

Suite, 1 King Bed, Accessible (Hearing)

Studio, 2 Queen Beds

Suite, 1 King Bed, Accessible, Bathtub

Studio Suite, 1 King Bed

Suite, 2 Queen Beds, Accessible (Hearing)

Studio, 1 King Bed, Accessible (Hearing)

Suite, 2 Queen Beds, Accessible, Bathtub

Guest reviews

Very good

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Homewood Suites by Hilton Albany Crossgates Mall

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Prices for upcoming dates