Royal Central Hotel and Resort The Palm

housekeeping came to late - evening!!

Can’t go wrong on the palm? You can if you book here!! Really poor front desk customer service and absolutely NOT a 5 star hotel. Hotel rooms are tired, really needs a refurb, even the sign on the front is half lit. It’s allllll the way round the palm to expect a 15-20 min drive after getting onto the palm, and near lots of construction (Jan 2026) the pool area is nice but just not enough space; people reserving the beds early but not using them and really think the hotel needs to crack down on that. Breakfast was okay. Lots of variety but again people waiting for tables to become available because there’s just not enough space for all the guests… not even peak season! We paid extra for the sea view and it was lovely, balcony not clean though, chairs sticky and glass very dirty. Simply not a 5 star. If you are hoping to have a luxury palm experience, avoid this one, you could get a LOT better for less mainland, and if you’re dead set on the palm, I’d go somewhere else. Make sure you have your passport to check in (unless you have UAE ID) it says it in very very small print Ts&Cs and doesn’t give you that info on the check in information. So we waited for our passports to be couriered and we didn’t even get offered a coffee in the meantime. Was absolutely our fault for not reading the small print but when I say other luxury hotels would have really looked after you… this one was rude and left us in the lobby for 3 hours sat with bags…

Excellent service of bellboys but i feel uncomfortable with the room assignment for me coming with kid. The reception lady focused on selling me the new year dinner but put no attention on guest service. The room hardware and so called balcony “facing car park entrance” is not matching with 5 stars hotel.

Lovely outdoor pool

Our third stay in this hotel, and again we wasn’t disappointed. If you are searching for a place, with both pool, beach access and friendly staff, to an affordable price - then this place is a good choice. We especially enjoyed the breakfast buffet, the beach area, the Hush pool bar and how welcome the staff make you feel.