Name: HOTEL & BEACH CLUB OJO DE AGUA
Address: SMZ 02, MANZANA 02 LOTE 17 EJERCITO NACIONAL, Puerto Morelos, Quintana Roo, Mexico, Puerto Morelos, Quintana Roo, Mexico
Rating: 7.4

Guest reviews

7.4

Good

Based on 616 verified reviews

What guests think

AI-generated summary based on recent guest reviews

Based on recent reviews, HOTEL & BEACH CLUB OJO DE AGUA offers a prime beachfront, walkable location with friendly staff and a lively beach club, but aging buildings, basic rooms, and frequent maintenance problems plus nighttime noise reduce overall comfort.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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4

Sarah

29 Mar 2026

·

Stayed 4 nights

Beach View was wonderful. Staff were friendly and helpful. Location was definitely family friendly. Would have liked if some of the Kabanas had 2 bed options. Our room had mold on the picture frames. Stains on the sheets. Rust on the lamp. And the bed was made with only a sheet and no blanket on the first night.

4

Erin

5 Mar 2026

·

Stayed 3 nights

During 2 of our 3 nights they were doing construction in the middle of the night. Chainsaws from 1-4AM! Then we lost power for several hours in the afternoon while I was trying to get work done. We love coming here and the staff are great. But when you pay for a place to sleep and they choose to build shade structures in the middle of the night, it's pretty upsetting.

8

Donald

18 Feb 2026

·

Stayed 5 nights

Staff was wonderful , clean room

10

Matthew

5 Feb 2026

·

Stayed 6 nights

Sweet spot and get the breakfast package.🤘🙏

2

Simon

29 Jan 2026

·

Stayed 14 nights

Enjoyed our stay (good location on the beach and access to restaurants) but some areas of the hotel property were neglected and required updating (balcony railings missing, broken beach chairs, stained towels, clogged drains/shower heads, mold in areas). Some staff lacked training and basic English skills. We were told rudely that we were not allowed to use the beach chairs unless food/drinks were purchased but the use of beach chairs is included with the hotel stay. Staff played music loudly during early morning hours and late at night. Some staff did not understand basic requests such as beach towel exchange. Also, there are no great oceanfront views if you are upgrading your accommodations.

SMZ 02, MANZANA 02 LOTE 17 EJERCITO NACIONAL, Puerto Morelos, Quintana Roo, Mexico

Location

When you stay at Hotel & Beach Club Ojo de Agua in Puerto Morelos, you'll be on the beach, a 1-minute drive from Puerto Morelos Town Square and 5 minutes from Puerto Morelos Beach. This beach hotel is 12.3 mi (19.9 km) from Moon Palace Golf Club and 13.2 mi (21.2 km) from Maroma Beach.

Ojo de Agua Beach(0.1 Miles)

Arrecife de Puerto Morelos National Park(0.1 Miles)

Puerto Morelos Town Square(0.3 Miles)

Puerto Morelos Artists’ Cooperative(0.3 Miles)

San Jose Catholic Parish(0.3 Miles)

Faro Inclinado(0.3 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 23:30

Before 11:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Limited on-site parking is available, but guests must contact the property in advance to reserve a spot.

Full breakfasts are available daily from 7:00 AM to 11:00 AM for a fee of approximately MXN 250 for adults and children.

No pets and no service animals are allowed at this property.

Check-in is from 3:00 PM to 11:30 PM, and check-out is by 11:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

A roundtrip airport shuttle is available for a surcharge of MXN 900 per vehicle (one-way, maximum occupancy 4). This service operates 24 hours a day.

The property features step-free entrances and wheelchair-accessible facilities in public areas, although specific details on room accessibility are not provided.

The property is located on the beach, just a 1-minute drive from Puerto Morelos Town Square and 5 minutes from Puerto Morelos Beach. Key attractions include Ojo de Agua Beach and Arrecife de Puerto Morelos National Park, both within 0.2 km.

Yes, the property features a seasonal outdoor pool. Operational hours are not specified.

Children are allowed at the property, and the minimum age for children to stay for free is not specified.

HOTEL & BEACH CLUB OJO DE AGUA

Amenities

Property description

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Guest reviews