Hotel & Beach Club Ojo de Agua

Property is in a fantastic beachfront location, but is in desperate need of some serious updates and repairs. It is currently a bit of a construction site as they add on what look like nice units behind the older beachfront complex. It felt like it was a bit understaffed, but Stephanie at the Beach Club was EXCEPTIONAL - she should be moved into management. The food was excellent, but the onsite restaurant "Ki" was largely empty at night, despite its good food and wonderful beachfront ambience. Beachclub is fully hopping during the day, but the property is quiet and peaceful after dark. The pool is suitable and used mostly by young families who don't mind being in the middle of the construction. Overall, it has a 5 star location with a 4 star beachclub, and at best 3 star amenities. Let me be clear - this property is about the location. And thank you Stephanie and Diego!!!

Pros: The property is well located. All room are close to the oceans. Nice balconies , palms trees that give natural shade. Many restaurents near. Cons: My room was never serviced in 5 days No water in the room. No water bottle offered The beach chairs are rented to outsider they have you reserve one but if you forget you won’t get a place. The food was pricy for the quality.

Last night music was very loud somewhere around until around 6am. Hoping isn’t every night. Staff is very helpful. Very clean. Beach beds usage is not good as they reserve to people out of the hotel.

Great property for the price. Beautiful beach area, walkable to town square and many restaurants. Ice cold A/C in room, ocean view with chairs on balcony. Like others have said, the shower head needs replacing, not much pressure. Pool needs more water and more frequent cleaning, but I spent all my days at the beach, so the pool wasn't a big deal for me.

First impression was we made a bad decision booking a beach club. We checked in on a Sunday, arrived at 1:30. Hot and tired. It is a very small site and it was very crowded. I did not know that they sell day use bracelets. And it seemed many locals come here. We had to wait for a parking space to open up. Our room probably had the best view, however it was closest to the restaurant and very, very loud. And on a Sunday at 3:30 there were no beach chairs left. Monday however was a different story, we loved it! It was quiet and peaceful, which is what we prefer! Great view, room for price. Easy walking to town center.

Rooms and hoyel are very different to the pictures in the advertisement. Property has 5 parking spots only. Rain water gets in the stairs which make then unsafe, the entrance to rooms with sea view is hidden, very narrow, unsafe and water forms a big puddle in the entrance, furniture and rooms are very old and the property maintenance is awful.

Note that the hotel and beach club are separate properties with different receptions. Our shuttle dropped us off at the hotel and we had to haul our luggage to the beach club in pouring rain - no fun. The best thing about the beach club is the location. We were literally stepping from our room onto the beach. There are plenty of lounge chairs under palm trees. The beach is shallow with fine sand. We didn't have a big seaweed problem in January. It's a 10 min walk into town and there are tons of restaurants nearby. The food at the beach club was surprisingly good, esp. breakfast and dinner. On the downside, it is certainly a more dated place with limited amenities. The pool was cloudy but we prefer the ocean anyway. Our bathroom had a foul smell until I fixed the drain under the sink. The cleaning team did a good job daily. So, overall good value for money if you don't want to pay the hefty resort prizes, want easy beach and town access but can live with some compromises.

If you looking for resort, this is not for you. There is hot water, just wait 1 minute, take the shower head of and shake it to clean the debris from inside, I know, you will need to do some own maintenance. The hotel is in need of updating, and they are working on it. Stayed 5 nights, clean room, room service only if you leave your room open, I know, room service do not have keys to open your room, but they are there every day, if you choose lock the door, they will leave the towels outside. Pool is nice, but not cleaned everyday, It is swimmable, has a nice swim up bar, need little attention, but it is usable. TV works only on Netflix and from WIFI, no other channels. Aske to be fixed, did not happened, but you are not here to watch TV, right? Had a room 301A, ocean view on the bottom floor, great room. Bar on the beach, great service, Steph is a great girl. I would recommend it, but if you are a princes, don't come here. I would come here again. It looks as they are in the process of making this place to be nicer in the near future.

Nice beach - basic hotel. Loud music all day from the beach club.

We didn’t really have access to anything with our beach club pass: the Resteraunt was closed for a private function and the pool was full of scuba divers. The property needs major renovations. Beds were uncomfortable. Positives: Staff were friendly. The area itself is amazing. Best Mexican food of the trip. The beach is a few steps away. Very charming little town.

This property was not at all what I expected. It felt extremely outdated and broken. The room was not secure or safe, the sliding glass door had no lock, main door light shown all around edges, could easily be broken open; shower head only sprayed out of 8 holes, was salt water so I could not even wash my hair; only mirror was a tiny one above bathroom sink; AC would drip constantly into a puddle by the bed; bed was tiny and uncomfortable; no safe for valuables; the same dead flies in the main walkway for 4 days straight even after notifying staff; one restaurant; beach seating torn and in need or repair; would not stay here again or recommend to anyone!

Tenían cucarachas el baño varias gigantes

Room was very clean, staff was friendly, easy walk into the square and many restaurants

It was a older room with the basics clean friendly staff but there was a smell of sewer gas in the bathroom

DO NOT BOTHER WITH THIS Place! Property not taken care care of, what’s supposed to be a closet turned out to be a closet covered in plumbing tubes, only one power outlet in the room & it didn’t even work! Ants eating dead spiders, the curtains extremely dirty! This place is MOST DEFINITELY NOT WHAT IS LISTED IN THE PICTURES! We lost our reservation with NO REFUND and not even offered to be moved to another room. So disappointing,.

Stedet trænger gevaldigt til en renovering, de fleste solsenge var ødelagte, værelserne var fyldt med skimmel og virkelig ulækre, sengetøj og håndklæder plettede med ukendte ting. Morgenmaden, var fin. Fine muligheder. Ingen steder sådan at sidde og spille og hygge, medmindre du ville købe noget i baren. Konstant larm i form af høj musik fra baren og "musikere" der kommer og synger samtidig med der bliver spillet højt musik fra baren. Du bliver konstant forstyrret af folk der vil sælge dig noget. Massagen er super god! Stefanie deres tjener er super sød og venlig! Steder lægger rigtig fint i forhold til at skulle ud og spise i Puerto morelles by.

La experiencia de llegada es buena, la persona del front (mañana) muy amable y atento. No tuvimos agua caliente por la noche en la hab 306K, al reportarlo el recepcionista de tarde maldijo frente a nosotros (no en ofensa sino como reacción) e hizo lo mismo en dos ocasiones más cuando fue a comprobar que no salía agua de la regadera. Su respuesta?“Sí, hay que dejar el agua caer por al menos 10 MINUTOS y después sale caliente” vaya cuidado del medio ambiente, y aún así, nunca salió ni siquiera agua así que optamos por agua fría, gracias a ello llegamos muy tarde a nuestra reserva de restaurante y obviamente la perdimos, dejándonos una amarga noche. Una manivela de la hab 305K está cubierta de sarro, la ventana tiene moho, un hueco en lugar de lámpara, pedazos de pared sin molduras, lámparas llenas de lo que parecen mosquitos muertos, un hueco que lleva tuberías abierto, un niño fácilmente podría caer por ahí, las cortinas con hoyos…mucho mantenimiento y aseo le hace falta, pero MUCHO. La respuesta del gerente Fernando? Pues sí, es lo que hay. Al comentarle lo acontecido por la noche, nos ofrecieron late check out hasta las 2 (ya que tenían llegadas y a las 3 es el check in así que entendemos que no era posible más tarde) sin embargo pudieron ofrecernos algo más como compensación o disculpas pero no, optaron por dejarlo así dejándonos claro el nulo interés. Pedro, Stefy(?) y el chico que nos atendió el primer día en restaurante/Beach Club EXCELENTES! Buena atención y servicio!

This place is located near the beach but extremely neglected. Smelly rooms with bugs in them, dirty linens on the beds and rude staff.

The moment you walk in your greeted by very friendly staff Fernando was very nice. The room was clean and housekeeping came in every day which I love. There are many dining options within walking distance. The view of the beach is amazing literally can sit on your porch and just take in the views. It’s very lively on the weekends. I will be back again. This was my second time staying at Ojo de Agua. They also have transportation services for a fee but it’s worth it. Thank you again to all the staff for making my trip relaxing.

Gross! This place is gross. We stayed here a year ago in what we've now found out is their only reasonably decent room. This year we weren't so lucky. There was so much mold all over the walls. Apparently they had just tried to wipe it down because the room smelled so strongly of bleach that we could not breathe and had to open the screenless doors, then got a room full of mosquitos. The beds were SO HARD that our hips felt bruised. On our second night, the smell from our bathroom drain was so bad we could barely stay in the room even with the bathroom door shut and bathroom window open. The place is simply unhealthy. I actually prefer modest accommodations but this place is just gross. The towels and sheets were clean but really cheap and shabby too. Normally I wouldn't be picky about that but all combined, this place is awful. Too bad because it's a great location and restaurant but a terrible hotel. Oh yeah, and ants. Everywhere. Crawling on us when we were trying to sleep. We asked about it and instead of putting out a bait trap or spraying them from outside the room, they came in a sprayed poison all over the room, making it even more unhealthy for us to stay in.

this hotel grows on you. At first I noticed the lack of furniture, only 1 chair and it was outside on the deck; no glasses; air conditioner not workiing; very loose electrical plugins (and only 1 plugin per room); only sheets on the beds; no furniture to hold suitcases and no cabinets with drawers ( 1 closet only). But then I came to appreciate the property and staff. The air conditioner was fixed immediafely, and I got used to everythinh else. The location is super, we were on the top floor in the shade of many tall palm trees there is also a beach club and restaurant/bar with occasional live music or music videos. Many exellent dining facillities within walking distance, and also many dive shops. The name of the beach And hotel refers to a 10' diameter natural sonotae tunnel feeding colder water into the ocean about 200' offshore about 20' below the surface. My son did a dive in the srea and got somr good pictures. So this is a beach hotel, with exellent ataff and exellent location. I have already booked a return visit later this year, with different family members, because I know they will enjoy this location as much as I have.

Room 301 on main floor horrible. Huge amount of noise. 1 table lamp no switch, broken shade. Only way to switch was unplug. Fridge old and didnt fit compartment. Made constant noise. AC noisy except at low speed. Zero privacy, "patio" totally not private - more a public walkway to the beach. Huge piles of laundry gathered right at our front door. Bathroom: shower hanging by a thread, soap wouldnt pump, sewer gas smell. No real ventilation: bth window blocked, no screen on slider. Curtains kept closed or everyone walking by can see into room. Worst hotel room I ever had.

Loved the beachfront location and balcony views. Free WIFI was great. Good daily housekeeping although towels have seen better days! Wish there was a coffee maker, comfortable chair or desk and a safe in the room, plus a dresser. The room/hotel could do with a little updating and some repairs, but overall we had a good stay and would return

The hotel is very clean, staff are very kind and friendly; great service, restaurant food is really good and high quality but the hotel needs a lof of improvement: TV never worked, sink faucet was really bad; pillows were extremely uncomfortable; main door was not very safe; internet didn’t work 5 days of my stay. Unfortunate because it has a great location but is falling apart.

We were at The Beach Club, which is separate from the Hotel. Friendly and welcoming front desk staff. Our room was spacious and clean, with a spacious deck and view to the beach. The room was cleaned thoroughly daily. It's an older complex and that showed, but the spaciousness and being right on a gorgeous section of the Puerto Morelos beach made it wonderful! We will return!

The location was excellent. Walking distance to shopping and restaurants. Property is right on the beach and I had a beautiful view of the ocean from my balcony. Staff was very friendly. TV and refrigerator did not work (I had them replace refrigerator). Toilet was constantly running. The property is in serious need of updating and repair. I did enjoy my stay, however.

Nice beach - basic hotel. Loud music all day from the beach club.

Super Lage direkt am Strand. Der Ort ist sehr schön und noch nicht ganz so überlaufen. Aber das Haus ist ziemlich in die Jahre gekommen und für die Zimmerausstattung viel zu teuer. Kein Schrank, kein Wasser zum Trinken. Die Terrasse liess sich nicht mehr verriegeln.

The photos are definitely old of this property - it's much more run down and in need of repair/renovations. It seems to be poorly managed and while some staff tried to be helpful, most were on the rude side and not the most welcoming. The booking we made clearly stated Queen bed but it was a twin when we arrived and the said it wasn't their fault, but rather Expedia's for translating wrong. We argued quite a while with them saying nothing else was available, but finally they came up with a room with a King bed so that was good (plus this room was way less dodgy that the first one!) Our first morning though as I we went to leave, the top deadbolt on the door was locked and wouldn't release - we were locked in the room. We called the front desk for help and they claimed they couldn't even find our reservation even after telling them our room number. Luckily my husband is handy managed to use our corkscrew for some MacGyver action and we got out (removed it completely so it wouldn't happen again) but with no help from staff. Only thing we liked about the property is that was directly on the beach. Puerto Morelos is a safe town to explore and location of the hotel is within walking distance of many great restaurants, shops, and town square. We loved the area, but would NEVER stay at this hotel again.

Excellent location right by the ocean, small place & amazing staff; really good restaurant and food; wine sommelier. The property needs improvement as clearly needs maintenance in many aspects. TV didn’t work, bathroom faucet was really bad almost broken; very uncomfortable pillows, room’s door needed work and not very safe; WiFi didn’t work half my stay, staff said was the area but other businesses around had wifi.

Construction in the middle of the night with chainsaws. Reception of no assistance. Rude restuarabt and beach club staff that prioritizes non hotel day pass guesrs iver hitel guests and attempts to charge hitel guests for chairs. I was promised a refund but was never able to contact a manager and recieved nothing. Beautiful beach but too much hassle and security issues.

Execelente atención

I unfortunately had a terrible experience at this hotel during my 8 night stay between 24 april and 2 May 2025. On my first morning i was advised which beach chairs i was permitted to use. One hour later another staff member advised me i had to leave my beach chair as she had a reservation of non hotel guests arriving. Despite there being many ither chairs available, she insisted i abandon my chair. This was reported and i went to an another area of the beach for a chair. Upon arriving in this new area, the male worker informed me i had to pay for a chair.i advised him i was a guest and showed him my bracelet but he insisted i had to pay him to use the chair. This hapoened two days in a row. My hotel room was directly above the beach club restaurant and i overheard the waitress say she could wait until the lady (myself)leaves the hotel. On my last three nights, there was massive construction in the middle of the night consisting of chain saws, drilling and hammering. The times were between 11pm and 5 am. I have videos of the 3 separate nights with construction as i had to go to the lobby in the middle of the night as a single female and no assistance was provided. Despite my complaints and contunied requests to speak with a manager, i was told the manager would not arrive until after my check out time. After i checked out, the hotel did not reponse to a single message, call, or email. I am disturbed by this and will be seeking legal action. Please beware of this prop

Absolutely wonderful, staff was top notch! The work so hard to make you happy!Will definitely be back!

Upon check in the front desk person brought another couple right up to our room walked right in and said he became confused as to what room we were in. They had different people at the front desk who were nice but the young male with a black mustache was absolutely horrible. He also quoted us a high price for a taxi and we found out that the front desk people get kick backs from the taxi drivers. Another front desk person even told us it was a lower price for a taxi. Our balcony had rickety broken down chairs. Out near the pool there were only two lounge chairs for all guests. The playground was just a bunch of wood put together and not safe. The Beach Club and restaurant staff were all very good though. The cleaning lady smiled and was friendly. If you stay in a palapa like we did expect the floors to be pretty dirty just quite naturally from the thatch. We had to ask for extra towels to put down on the floor so our feet were not dirty getting into bed. It is extremely loud at the beach club at night where music played till after midnight. We were on the tail end of the Easter holiday and on our second night stay, very loud music played till 5:15 a.m. from a surrounding restaurant. We had to leave white noise music on our phones all night and that did not even work. My wife used ear plugs and that did not work. Puerto Morales is absolutely beautiful and we love Mexico and the people. We have been to Mexico approximately 18 times and spent our honeymoon there 36 years ago.

The staff at the front desk (a woman in the morning and Alberto in the afternoon) was very friendly and helpful. There is a table set up in the "lobby" for excursions--Jesus was INCREDIBLY helpful and booked us a snorkeling excursion for just $25 each!!! A boat (for just the two of us) took us out to the reef (the largest reef in the western hemisphere btw) and a guide led us around several spots where we saw barracuda, lobster, puffer fish, an eel, parrot fish, coral, and LOTS of other fish and fauna. The on-site restaurant, Ki, was fabulous--the best food we had in Mexico (we spend a week in an all-inclusive in Cancun prior to coming here). Jesus also helped us book a taxi to the airport, and even took a photo of us heading off on the boat for our excursion. He was SO helpful. The hotel itself is a little dated and tired, but it is also ridiculously cheap, so this is one of those times where you get what you pay for. The shower was great and had very hot water, the balcony overlooked the restaurant and the beach but had lots of shade from the coconut palms and a breeze that was absolutely delightful. There were not many Americans, it seems this is a spot where Mexicans go to vacation, so it had a wonderful authentic vibe, very relaxed and chill. The sand is powdery and fine, there was a LOT of seaweed and it isn't raked up or removed, you just deal with it. The water was very calm, virtually no waves so if you don't mind the seaweed, it would be a great place for kids.

Stephanie, Laura and Sergio were all great along with the maids. Location to the beach and the lounge chairs - awesome view Management is RUDE and unaccommodating Maids let our friends into our locked room to get something of theirs out. - This shouldn't happen - it was there items 1 key only - even if 2 of you in the room No toilet seat in the women's in lobby in one stall No screen - and air cond. quit 2 nights No washcloths - manager told me to go buy my own No SAFE - we finally got 1 safe for 3 of our rooms to share - but wasn't secured down Big disappointed - Garden room looks over back of the hotel with a small garden section A visiting guest with MS was using a golf cart to get close to the stairs for easy of walking and the management stopped her from bringing golf cart close - this was in no way accommodating and should of been a good reason for an exception to the rules. Management said this was for safety - this was not a bunch of kids running around on a golf cart! Pool is under construction - never used it - along with building new rooms right next to the pool - loud and noisy. This seems like a rant and picky but this was too many things that can be easily fixed to not say anything. We understood that it was a 3 star and but I have a hard time with that rating.

The front desk were extremely helpful and so friendly.

La experiencia de llegada es buena, la persona del front (mañana) muy amable y atento. No tuvimos agua caliente por la noche en la hab 306K, al reportarlo el recepcionista de tarde maldijo frente a nosotros (no en ofensa sino como reacción) e hizo lo mismo en dos ocasiones más cuando fue a comprobar que no salía agua de la regadera. Su respuesta?“Sí, hay que dejar el agua caer por al menos 10 MINUTOS y después sale caliente” vaya cuidado del medio ambiente, y aún así, nunca salió ni siquiera agua así que optamos por agua fría, gracias a ello llegamos muy tarde a nuestra reserva de restaurante y obviamente la perdimos, dejándonos una amarga noche. Una manivela de la hab 305K está cubierta de sarro, la ventana tiene moho, un hueco en lugar de lámpara, pedazos de pared sin molduras, lámparas llenas de lo que parecen mosquitos muertos, un hueco que lleva tuberías abierto, un niño fácilmente podría caer por ahí, las cortinas con hoyos…mucho mantenimiento y aseo le hace falta, pero MUCHO. La respuesta del gerente Fernando? Pues sí, es lo que hay. Al comentarle lo acontecido por la noche, nos ofrecieron late check out hasta las 2 (ya que tenían llegadas y a las 3 es el check in así que entendemos que no era posible más tarde) sin embargo pudieron ofrecernos algo más como compensación o disculpas pero no, optaron por dejarlo así dejándonos claro el nulo interés. Pedro, Stefy(?) y el chico que nos atendió el primer día en restaurante/Beach Club EXCELENTES! Buena atención y servicio!

The moment you walk in your greeted by very friendly staff Fernando was very nice. The room was clean and housekeeping came in every day which I love. There are many dining options within walking distance. The view of the beach is amazing literally can sit on your porch and just take in the views. It’s very lively on the weekends. I will be back again. This was my second time staying at Ojo de Agua. They also have transportation services for a fee but it’s worth it. Thank you again to all the staff for making my trip relaxing.

Location was great. Right on the beach and the city of Puerto Morelos is a hidden gem.

This place was a great getaway right on the beach in a quieter town. The staff was amazing, room cleaned daily. I only have 2 complaints. First it's impossible to find. Need better location instructions. Second, I came to the beach with my family to enjoy the fresh air. I couldn't sit on my balcony, in a beach chair, or at the restaurant without people chain-smoking everywhere. It ruins the nice outdoors. Please become a non-smoking property and we will return.

Very near to beach. 🏖️ overall clean and nearly all amnesty available. Just need to buy a drinking water from local market (Oxxo)- cheaper and easy. Well They can fill your empty bottle.

Great property for the price. Beautiful beach area, walkable to town square and many restaurants. Ice cold A/C in room, ocean view with chairs on balcony. Like others have said, the shower head needs replacing, not much pressure. Pool needs more water and more frequent cleaning, but I spent all my days at the beach, so the pool wasn't a big deal for me.

Great staying. Very close to the sea (walking). Excellent restaurant.

Great location

Super Lage direkt am Strand. Der Ort ist sehr schön und noch nicht ganz so überlaufen. Aber das Haus ist ziemlich in die Jahre gekommen und für die Zimmerausstattung viel zu teuer. Kein Schrank, kein Wasser zum Trinken. Die Terrasse liess sich nicht mehr verriegeln.

Great value and an amazing beach front location. Puerto Morelos is a most stay town.

The moment you walk in your greeted by very friendly staff Fernando was very nice. The room was clean and housekeeping came in every day which I love. There are many dining options within walking distance. The view of the beach is amazing literally can sit on your porch and just take in the views. It’s very lively on the weekends. I will be back again. This was my second time staying at Ojo de Agua. They also have transportation services for a fee but it’s worth it. Thank you again to all the staff for making my trip relaxing.

Great location, beach area excellent, nice swimming pool, restaurant is has nice menu and healthy options as well. Staff very nice.

Beautiful beach view, had the best pulpo dinner at the restaurant in the hotel and very friendly staff at the restaurant.

The beach and restaurant were great, the staff at the beach excellent.

Great stay at this ocean side hotel and beach club. Simple rooms at modest prices and it was nice to have a view of ocean from our room balcony. The beach club access was included in our stay and the restaurant service was excellent. Will be back to this location in our next trip to 🇲🇽👍😁.

Property is in a fantastic beachfront location, but is in desperate need of some serious updates and repairs. It is currently a bit of a construction site as they add on what look like nice units behind the older beachfront complex. It felt like it was a bit understaffed, but Stephanie at the Beach Club was EXCEPTIONAL - she should be moved into management. The food was excellent, but the onsite restaurant "Ki" was largely empty at night, despite its good food and wonderful beachfront ambience. Beachclub is fully hopping during the day, but the property is quiet and peaceful after dark. The pool is suitable and used mostly by young families who don't mind being in the middle of the construction. Overall, it has a 5 star location with a 4 star beachclub, and at best 3 star amenities. Let me be clear - this property is about the location. And thank you Stephanie and Diego!!!

Very nice hotel near the beach. However, the resraurant food is not great.

Sweet spot and get the breakfast package.🤘🙏

Note that the hotel and beach club are separate properties with different receptions. Our shuttle dropped us off at the hotel and we had to haul our luggage to the beach club in pouring rain - no fun. The best thing about the beach club is the location. We were literally stepping from our room onto the beach. There are plenty of lounge chairs under palm trees. The beach is shallow with fine sand. We didn't have a big seaweed problem in January. It's a 10 min walk into town and there are tons of restaurants nearby. The food at the beach club was surprisingly good, esp. breakfast and dinner. On the downside, it is certainly a more dated place with limited amenities. The pool was cloudy but we prefer the ocean anyway. Our bathroom had a foul smell until I fixed the drain under the sink. The cleaning team did a good job daily. So, overall good value for money if you don't want to pay the hefty resort prizes, want easy beach and town access but can live with some compromises.

We didn’t really have access to anything with our beach club pass: the Resteraunt was closed for a private function and the pool was full of scuba divers. The property needs major renovations. Beds were uncomfortable. Positives: Staff were friendly. The area itself is amazing. Best Mexican food of the trip. The beach is a few steps away. Very charming little town.

great place, very well located at the beach. The rooms are nice. The restaurante service was very good and also it had very good prices overall!

Great location, beach area excellent, nice swimming pool, restaurant is has nice menu and healthy options as well. Staff very nice.