Barbarella Home

The room was clean as was the hotel

It was very difficult to locate the hotel. There wasn’t enough signage. I wound up driving around the block for almost an hour because I didn’t see any signs. Getting into the location was difficult. There were 3 keys and they didn’t always work. You had to play around with them once you got them inserted. They didn’t name the restaurant that was included. It just said it was 10 meters away and I wound up spending 50€ getting breakfast and coffee for the days I was there at the restaurant I was entitled to breakfast at. The staff seemed very nice . I was very disappointed It also takes a very long time to get questions answered as I could only message them via email

There was nobody at the reception. The only time there was a woman, she could not speak English. We had nobody at the hotel who tobask for advice, how to transport, where to go. The building was nice and elegant

Great location

Inadequate facilities and unprofessional customer service. To begin with, the hot tub in our suite did not meet even basic expectations. The water temperature was far too low, making it impossible to enjoy a bath, let alone call it a “hot tub.” Even after running the hot water for over 20 minutes, the temperature remained lukewarm at best, and with the time it takes to fill the tub, the water was cold by the time it was full. Additionally, there was a noticeable leak at the base, which only worsened the situation. When I politely approached the reception to raise these concerns and to request an extra pillow or two (due to a neck and shoulder condition that requires proper support during sleep), I was met with a rude and mocking response. The gentleman at reception implied that one pillow should have been sufficient, showing no empathy or understanding. Later, when I requested he come to assess the hot tub issue, he entered our room while my partner was in a towel, tested the water, and again mocked me, asking sarcastically, “What do you want, boiling water?” This behavior was both inappropriate and unprofessional. When I asked him to leave and said I’d prefer to speak to a manager, he told me there was none available and refused further help. Only after I requested a refund did he bring 2 more pillows and a half-hearted apology. Also our safe did not work and our bath leaked across our bathroom floor. No hot water this morning either.