Mezzanine by La Zebra, an SLH Hotel
$213
/ night
Avg. for October
Prices for Mezzanine by La Zebra, an SLH Hotel
Select dates to see prices and availability
$213
/ night
Avg. for October
Monthly average prices
Nightly prices at Mezzanine by La Zebra, an SLH Hotel average $97 in August, the cheapest month, and $536 in January, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $536 |
| February | $464 |
| March | $429 |
| April | $234 |
| May | $174 |
| June | $151 |
| July | $117 |
| August | $97 |
| September | $110 |
| October | $213 |
| November | $306 |
| December | $374 |
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Oct · $213
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Most expensive: January (~$536)
Cheapest: August (~$97)
About this property
Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this resort include complimentary wireless internet access and concierge services.
Amenities
Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this resort include complimentary wireless internet access and concierge services.
Business amenities
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff.
Dining
Grab a bite to eat at the resort's restaurant, which features a bar/lounge and an ocean view. You can also stay in and take advantage of the room service (during limited hours). Cooked-to-order breakfasts are available daily from 7:30 AM to 11:30 AM for a fee.
Rooms
Make yourself at home in one of the 9 air-conditioned rooms featuring minibars. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature rainfall showerheads and designer toiletries. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily.
Location
With a stay at Mezzanine by La Zebra, an SLH Hotel in Tulum (Zona Hotelera), you'll be steps from Las Palmas Public Beach and 9 minutes by foot from Playa Paraiso. This beach resort is 0.9 mi (1.4 km) from Tulum National Park and 4.5 mi (7.2 km) from Tulum Mayan Ruins.
What's nearby
Jaguar Park(0.1 miles)
Las Palmas Public Beach(0.1 miles)
Playa Paraiso(0.5 miles)
Jaguar Viewpoint Tulum(0.8 miles)
Tulum National Park(0.8 miles)
Acceso al Parque Jaguar(0.9 miles)
Tulum Mayan Ruins(1.2 miles)
Temple of the Frescoes(1.4 miles)
SFER IK(1.4 miles)
Playa Ruinas(1.4 miles)
Temple of the Descending God(1.5 miles)
Casa del Cenote(1.5 miles)
Tulum Tower(1.7 miles)
Hunab Lifestyle Center(2.1 miles)
Tulum Beach(2.3 miles)
Tulum Intl. Airport (TQO)(28.3 miles)
Cancun Intl. Airport (CUN)(75.6 miles)
Airport shuttle
Restaurant
Swimming pool
Non-Smoking Rooms
Room Service
Tour Desk
Location
Carretera Tulum-Boac Paila km 1.5, Zona Hotelera, Tulum, Tulum, Quintana Roo, Mexico
Jaguar Park (0.1 miles)
Las Palmas Public Beach (0.1 miles)
Playa Paraiso (0.5 miles)
Jaguar Viewpoint Tulum (0.8 miles)
Tulum National Park (0.8 miles)
Acceso al Parque Jaguar (0.9 miles)
Room options
6
Penthouse with Plunge Pool
Room details
1 King Bed
Sleeps 2
645 ft²
Air ConditioningWi-Fi (Free)Private BathroomPlunge Pool
9
Sea View Room
Room details
1 King Bed
Sleeps 2
249 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
6
Interior Room
Room details
1 King Bed
Sleeps 2
237 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
Guest reviews of Mezzanine by La Zebra, an SLH Hotel
9
Fabulous
Based on 225 verified reviews
Who stays here?
Couple
77%
Family
7%
Group
11%
Solo
3%
What guests think
AI-generated summary based on recent guest reviews
At Mezzanine by La Zebra, an SLH Hotel, guests consistently praise the intimate, quiet beachside setting inside Tulum’s national park, standout staff hospitality, and an on-site Thai restaurant with lovely ocean views that suits relaxed, romantic stays.
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What guests think
At Mezzanine by La Zebra, an SLH Hotel, guests consistently praise the intimate, quiet beachside setting inside Tulum’s national park, standout staff hospitality, and an on-site Thai restaurant with lovely ocean views that suits relaxed, romantic stays.
Rooms are comfortable, many with great views; some suites feature large terraces or hot tubs, and there are hammocks and quiet lounging spaces on the grounds. Being within the protected park brings seclusion, close proximity to the ruins and coastline, and requires wristbands or entry control that some note. Constructive feedback mentions an underwhelming coffee basket for breakfast, occasional slow restaurant service, sporadic beach debris or seaweed, and one report of limited pool and adult-only policy inconsistencies. Expect a serene, service-driven boutique stay best for couples seeking calm.
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AI-generated summary based on recent guest reviews
Facilities
Small beachside boutique with direct beach access, ocean-view decks, hammocks, and quiet lounging areas; some top rooms have private jacuzzis. A main pool is not highlighted, and one guest found it lacking.
Related guest reviews
10
ELAN
May 7, 2023
·
Stayed 4 nights
Easy beach access and staff was very attentive..
Easy beach access and staff was very attentive..
10
Denise
Oct 27, 2024
·
Stayed 6 nights
This boutique hotel is beautiful and intimate. The staff are so amazing and attentive. Extremely helpful with everything we needed. We had challenges like our cellphones not working with WhatsApp with communicating with our tours and transportation and Jaqueline and Orquidia were guardian angels just calling and setting up all our arrangements everyday making sure we had our wrist bands, our transportations and made our visit run smoothly during our entire week stay in Tulum. The Thai restaurant was so delicious and the ambiance and dim lights and decor at night made it very romantic and calming. The daily coffee delivered in a cute basket was delicious. We took the basket with us every morning to watch the sunrise right in front of mezzanine hotel. The private beach access is so peaceful with not a lot of people on the beach so really relaxing. The hotel has lovely hammocks and swings that we enjoyed during our stay. The bed was very comfortable and the hotel is very well kept and maintained. I loved feeling very safe because the entrance to the private hotels like mezzanine stops everyone in the front entrance of the national park to ensure safety with the military security standing on guard so I knew I was in a safe environment . The sunhats, beach bag, umbrella and water thermos that come with the room are so useful to have for everyday beach lounging. It’s a nice touch they have in all the rooms. Thank you mezzanine, Jacqueline, david, Orquidia and the entire staff
This boutique hotel is beautiful and intimate. The staff are so amazing and attentive. Extremely helpful with everything we needed. We had challenges like our cellphones not working with WhatsApp with communicating with our tours and transportation and Jaqueline and Orquidia were guardian angels just calling and setting up all our arrangements everyday making sure we had our wrist bands, our transportations and made our visit run smoothly during our entire week stay in Tulum. The Thai restaurant was so delicious and the ambiance and dim lights and decor at night made it very romantic and calming. The daily coffee delivered in a cute basket was delicious. We took the basket with us every morning to watch the sunrise right in front of mezzanine hotel. The private beach access is so peaceful with not a lot of people on the beach so really relaxing. The hotel has lovely hammocks and swings that we enjoyed during our stay. The bed was very comfortable and the hotel is very well kept and maintained. I loved feeling very safe because the entrance to the private hotels like mezzanine stops everyone in the front entrance of the national park to ensure safety with the military security standing on guard so I knew I was in a safe environment . The sunhats, beach bag, umbrella and water thermos that come with the room are so useful to have for everyday beach lounging. It’s a nice touch they have in all the rooms. Thank you mezzanine, Jacqueline, david, Orquidia and the entire staff
10
GUSTAVO DUARTE
May 2, 2023
·
Stayed 4 nights
Es un pequeño hotel de 9 habitaciones con un excelente servicio y un restaurante de especialidad Thai de primer lugar. La playa es espectacular y las vistas desde el hotel increíbles. No hay que salir del hotel si lo que quieres es descansar.
Es un pequeño hotel de 9 habitaciones con un excelente servicio y un restaurante de especialidad Thai de primer lugar. La playa es espectacular y las vistas desde el hotel increíbles. No hay que salir del hotel si lo que quieres es descansar.
10
Maria Carmen Ines
Jun 19, 2025
·
Stayed 2 nights
This was my second time staying at Mezzanine and I can say that I’d stay there again and again! Such a beautiful, quiet space with amazing staff. Felt so relaxed and comfortable here. You also can’t beat the view and proximity to the ocean! I’ll be back again someday.
This was my second time staying at Mezzanine and I can say that I’d stay there again and again! Such a beautiful, quiet space with amazing staff. Felt so relaxed and comfortable here. You also can’t beat the view and proximity to the ocean! I’ll be back again someday.
10
JORGE
Jul 6, 2025
·
Stayed 8 nights
WOW! What a beautiful hotel. We booked a romantic getaway and were very pleased with the excellent care and service from the entire staff. The restaurant was phenomenal, clean, and had a great vibe with ocean views. Steps lead right to the beach. Top mentions are for Andy, Orchidea and Jacqueline. Their services and recommendations for local places to eat and visit were TOP notch! Our only complaint (very minor) is that the hotel is inside a national park which means you need 2 bracelets at all times and a valid hotel reservation to enter the park after hours (not the hotel's fault). Other than that, We will visit again and it is an excellent place to stay.
WOW! What a beautiful hotel. We booked a romantic getaway and were very pleased with the excellent care and service from the entire staff. The restaurant was phenomenal, clean, and had a great vibe with ocean views. Steps lead right to the beach. Top mentions are for Andy, Orchidea and Jacqueline. Their services and recommendations for local places to eat and visit were TOP notch! Our only complaint (very minor) is that the hotel is inside a national park which means you need 2 bracelets at all times and a valid hotel reservation to enter the park after hours (not the hotel's fault). Other than that, We will visit again and it is an excellent place to stay.
2
DARIUSZ
Oct 11, 2023
·
Stayed 4 nights
The expectation was high for this advertised as Adults only hotel while we planned our couple romantic weekend getaway. The Tulum standards are little different from the general hotel’s category. Location was perfect, stuff very busy friendly and responsive however the villas are very poorly built with some safety hazards like a wobbly glass protecting the balcony. The bed was squeaky and the mattress and pillows extremely uncomfortable. Pool… what pool….. just a joke. It was of season and it looks like they have allowed families with children book rooms and they have children running around the whole time. This has completely ruined our experience and we have confronted the management. Without any questions they have agreed to move us to the other Real Adult only hotel Mi Amor however have not been able to provide us with the ocean front room as we have originally booked. For the amount we paid we have felt like we have been ripped off.
The expectation was high for this advertised as Adults only hotel while we planned our couple romantic weekend getaway. The Tulum standards are little different from the general hotel’s category. Location was perfect, stuff very busy friendly and responsive however the villas are very poorly built with some safety hazards like a wobbly glass protecting the balcony. The bed was squeaky and the mattress and pillows extremely uncomfortable. Pool… what pool….. just a joke. It was of season and it looks like they have allowed families with children book rooms and they have children running around the whole time. This has completely ruined our experience and we have confronted the management. Without any questions they have agreed to move us to the other Real Adult only hotel Mi Amor however have not been able to provide us with the ocean front room as we have originally booked. For the amount we paid we have felt like we have been ripped off.
10
Aleksander
Nov 24, 2025
·
Stayed 3 nights
Absolutely fantastic place. Secluded, private, relaxed and clean. Very good access to beach. Inside national park so well protected from noise and stress.
Absolutely fantastic place. Secluded, private, relaxed and clean. Very good access to beach. Inside national park so well protected from noise and stress.
10
David
Sep 11, 2023
·
We stayed in room #10 which was one of the two suites. It has a large porch with 2 lounge chairs, 2 small chairs & table, and a large hot tub. The porch overlooks the restaurant, the beach, and the ocean. The views are gorgeous. We don't usually spend a lot of time in our room when on vacation but we did this time! The hot tub was just such an awesome place to hang out! (The hot tub is kept cool during the day while it's hot and warmed at night per request) The hotel sits above one of the nicest beaches in Tulum. This beach is sandy and has no rocks. Many Tulum beaches have many rocks which are tough to walk on. I also loved the hotel's one restaurant. It serves a regular breakfast and then thai food for lunch/dinner. The food was delicious! The staff were all happy, kind, and attentive. The hotel is in a quiet area which was perfect for us. We rented bikes to ride to Tulum to the more lively party areas. There are plentiful taxis but we didn't use them. The beach is full of snorkel tour boats. We booked a catamaran tour out to the reefs. We saw countless rays and two beautiful tortoises!!! Anyway, this was the perfect romantic getaway my wife and I needed!!!
We stayed in room #10 which was one of the two suites. It has a large porch with 2 lounge chairs, 2 small chairs & table, and a large hot tub. The porch overlooks the restaurant, the beach, and the ocean. The views are gorgeous. We don't usually spend a lot of time in our room when on vacation but we did this time! The hot tub was just such an awesome place to hang out! (The hot tub is kept cool during the day while it's hot and warmed at night per request) The hotel sits above one of the nicest beaches in Tulum. This beach is sandy and has no rocks. Many Tulum beaches have many rocks which are tough to walk on. I also loved the hotel's one restaurant. It serves a regular breakfast and then thai food for lunch/dinner. The food was delicious! The staff were all happy, kind, and attentive. The hotel is in a quiet area which was perfect for us. We rented bikes to ride to Tulum to the more lively party areas. There are plentiful taxis but we didn't use them. The beach is full of snorkel tour boats. We booked a catamaran tour out to the reefs. We saw countless rays and two beautiful tortoises!!! Anyway, this was the perfect romantic getaway my wife and I needed!!!
10
Horus
Jan 21, 2023
·
El hotel de mi preferencia en Tulum, excelente acceso a la playa, buena vista, cómodo, buenos alimentos. Mi tercera vez en este hotel, siempre conforme con la amabilidad del personal. Gracias a Abdel por sus atenciones y recomendaciones.
El hotel de mi preferencia en Tulum, excelente acceso a la playa, buena vista, cómodo, buenos alimentos. Mi tercera vez en este hotel, siempre conforme con la amabilidad del personal. Gracias a Abdel por sus atenciones y recomendaciones.
10
Guthrie
Feb 9, 2022
·
Stayed 5 nights
Amazing hotel stay, the staff was so attentive to our every need. We came to celebrate a pregnancy and they went above and beyond to make our stay special. From little surprise gifts and morning tea and coffee brought to our door as well as complimentary sunrise yoga. This property has the best food of any hotel we visited in the area, is steps away from Playa santa fe and also has plenty of private relaxing areas. The hammocks below the porch are the best napping spot around. If you are looking to relax but still be in the heart of tulum this is the place.
Amazing hotel stay, the staff was so attentive to our every need. We came to celebrate a pregnancy and they went above and beyond to make our stay special. From little surprise gifts and morning tea and coffee brought to our door as well as complimentary sunrise yoga. This property has the best food of any hotel we visited in the area, is steps away from Playa santa fe and also has plenty of private relaxing areas. The hammocks below the porch are the best napping spot around. If you are looking to relax but still be in the heart of tulum this is the place.
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AI-generated summary based on recent guest reviews
Cleanliness
Rooms and common areas are described as very clean and well maintained. Beach cleanliness varies, with seaweed or debris occasionally noted while others observed it being cleaned.
Related guest reviews
10
ALEJANDRO
Jul 5, 2022
·
Stayed 3 nights
Si quieres pasar unos días relajado con tu pareja les recomiendo 100% el hotel, un hotel pequeño con todas las amenidades y atenciones de lujo, desde la llegada Ale nos atendió de maravilla y cada día te sentías en casa con la atención de todo el equipo, servicio de café por las mañanas y de te por las tardes en el cuarto (cortesía del hotel), el restaurante Thai es delicioso y también tienen opciones de comida no Thai, una increíble vista y la playa a tan solo unos pasos, los cuartos de muy buen tamaño super limpios y muy bien adornados, toda una gran experiencia, volvería cuantas veces fuera. Un plus es que puedes visitar los otros dos hoteles del grupo sin costo extra alguno.
Si quieres pasar unos días relajado con tu pareja les recomiendo 100% el hotel, un hotel pequeño con todas las amenidades y atenciones de lujo, desde la llegada Ale nos atendió de maravilla y cada día te sentías en casa con la atención de todo el equipo, servicio de café por las mañanas y de te por las tardes en el cuarto (cortesía del hotel), el restaurante Thai es delicioso y también tienen opciones de comida no Thai, una increíble vista y la playa a tan solo unos pasos, los cuartos de muy buen tamaño super limpios y muy bien adornados, toda una gran experiencia, volvería cuantas veces fuera. Un plus es que puedes visitar los otros dos hoteles del grupo sin costo extra alguno.
10
Denise
Oct 27, 2024
·
Stayed 6 nights
This boutique hotel is beautiful and intimate. The staff are so amazing and attentive. Extremely helpful with everything we needed. We had challenges like our cellphones not working with WhatsApp with communicating with our tours and transportation and Jaqueline and Orquidia were guardian angels just calling and setting up all our arrangements everyday making sure we had our wrist bands, our transportations and made our visit run smoothly during our entire week stay in Tulum. The Thai restaurant was so delicious and the ambiance and dim lights and decor at night made it very romantic and calming. The daily coffee delivered in a cute basket was delicious. We took the basket with us every morning to watch the sunrise right in front of mezzanine hotel. The private beach access is so peaceful with not a lot of people on the beach so really relaxing. The hotel has lovely hammocks and swings that we enjoyed during our stay. The bed was very comfortable and the hotel is very well kept and maintained. I loved feeling very safe because the entrance to the private hotels like mezzanine stops everyone in the front entrance of the national park to ensure safety with the military security standing on guard so I knew I was in a safe environment . The sunhats, beach bag, umbrella and water thermos that come with the room are so useful to have for everyday beach lounging. It’s a nice touch they have in all the rooms. Thank you mezzanine, Jacqueline, david, Orquidia and the entire staff
This boutique hotel is beautiful and intimate. The staff are so amazing and attentive. Extremely helpful with everything we needed. We had challenges like our cellphones not working with WhatsApp with communicating with our tours and transportation and Jaqueline and Orquidia were guardian angels just calling and setting up all our arrangements everyday making sure we had our wrist bands, our transportations and made our visit run smoothly during our entire week stay in Tulum. The Thai restaurant was so delicious and the ambiance and dim lights and decor at night made it very romantic and calming. The daily coffee delivered in a cute basket was delicious. We took the basket with us every morning to watch the sunrise right in front of mezzanine hotel. The private beach access is so peaceful with not a lot of people on the beach so really relaxing. The hotel has lovely hammocks and swings that we enjoyed during our stay. The bed was very comfortable and the hotel is very well kept and maintained. I loved feeling very safe because the entrance to the private hotels like mezzanine stops everyone in the front entrance of the national park to ensure safety with the military security standing on guard so I knew I was in a safe environment . The sunhats, beach bag, umbrella and water thermos that come with the room are so useful to have for everyday beach lounging. It’s a nice touch they have in all the rooms. Thank you mezzanine, Jacqueline, david, Orquidia and the entire staff
10
Mary Jo
Jan 31, 2022
·
Stayed 1 night
Amazing boutique property right on the beach. The staff went above and beyond helping me with some outside issues with my trip. Thai restaurant also right on the beach and very good. Drinks were delicious. Rooms were well appointed and very clean. Wonderful views of the beach and sunrise. Will definitely stay here again.
Amazing boutique property right on the beach. The staff went above and beyond helping me with some outside issues with my trip. Thai restaurant also right on the beach and very good. Drinks were delicious. Rooms were well appointed and very clean. Wonderful views of the beach and sunrise. Will definitely stay here again.
10
GEORGINA
Aug 2, 2024
·
Stayed 3 nights
El hotel es pequeño pero muy lindo, el restaurante delicioso, caro pero vale la pena, las habitaciones super bien y los detalles que tienen super apreciables. Lo único malo es que a pesar de ser una reserva la playa tiene basura y nadie se ocupa de limpiar nada.
El hotel es pequeño pero muy lindo, el restaurante delicioso, caro pero vale la pena, las habitaciones super bien y los detalles que tienen super apreciables. Lo único malo es que a pesar de ser una reserva la playa tiene basura y nadie se ocupa de limpiar nada.
10
JORGE
Jul 6, 2025
·
Stayed 8 nights
WOW! What a beautiful hotel. We booked a romantic getaway and were very pleased with the excellent care and service from the entire staff. The restaurant was phenomenal, clean, and had a great vibe with ocean views. Steps lead right to the beach. Top mentions are for Andy, Orchidea and Jacqueline. Their services and recommendations for local places to eat and visit were TOP notch! Our only complaint (very minor) is that the hotel is inside a national park which means you need 2 bracelets at all times and a valid hotel reservation to enter the park after hours (not the hotel's fault). Other than that, We will visit again and it is an excellent place to stay.
WOW! What a beautiful hotel. We booked a romantic getaway and were very pleased with the excellent care and service from the entire staff. The restaurant was phenomenal, clean, and had a great vibe with ocean views. Steps lead right to the beach. Top mentions are for Andy, Orchidea and Jacqueline. Their services and recommendations for local places to eat and visit were TOP notch! Our only complaint (very minor) is that the hotel is inside a national park which means you need 2 bracelets at all times and a valid hotel reservation to enter the park after hours (not the hotel's fault). Other than that, We will visit again and it is an excellent place to stay.
10
mickael
Apr 12, 2023
·
Stayed 3 nights
Hôtel au petit soin, penthhouse avec jaccuzi au top même si il n’étais pas chaud! La plage était nettoyée
Hôtel au petit soin, penthhouse avec jaccuzi au top même si il n’étais pas chaud! La plage était nettoyée
10
Aleksander
Nov 24, 2025
·
Stayed 3 nights
Absolutely fantastic place. Secluded, private, relaxed and clean. Very good access to beach. Inside national park so well protected from noise and stress.
Absolutely fantastic place. Secluded, private, relaxed and clean. Very good access to beach. Inside national park so well protected from noise and stress.
10
Carlos
Mar 27, 2024
·
Stayed 1 night
We booked this hotel last minute for our honeymoon. The morning before, by noon we received a call That there was a mistake with the availability and were given the option to move to the sister hotel in Tulum, LA ZEBRA. We were taken care of, beyond expectations! Ricardo and Juan Carlos really took care of us to make sure our one night stay went well. This hotel staff does an amazing job, the hotel is really nice and clean, nice decor, nice beach access, delicious food and great drinks! Our upgraded room had a small private pool, big sliding doors with ocean view and a huge shower, A/C and a super comfy bed. We wilL DEFINITELY be returning here. Thank you Ricardo and Juan Carlos 6 out of 5 stars!
We booked this hotel last minute for our honeymoon. The morning before, by noon we received a call That there was a mistake with the availability and were given the option to move to the sister hotel in Tulum, LA ZEBRA. We were taken care of, beyond expectations! Ricardo and Juan Carlos really took care of us to make sure our one night stay went well. This hotel staff does an amazing job, the hotel is really nice and clean, nice decor, nice beach access, delicious food and great drinks! Our upgraded room had a small private pool, big sliding doors with ocean view and a huge shower, A/C and a super comfy bed. We wilL DEFINITELY be returning here. Thank you Ricardo and Juan Carlos 6 out of 5 stars!
10
Christina
May 15, 2022
·
Stayed 5 nights
An absolute delight. They thought of every detail - from tea service in little coconut shells to even essential oil humidifiers. Even with the sargasso situation it was wonderful - and our beach ended up getting a bit less than other parts of Tulum. Quiet but still vibrant, a wonderful place to stay. Sad to be back and away from the hotel, this place was amazing.
An absolute delight. They thought of every detail - from tea service in little coconut shells to even essential oil humidifiers. Even with the sargasso situation it was wonderful - and our beach ended up getting a bit less than other parts of Tulum. Quiet but still vibrant, a wonderful place to stay. Sad to be back and away from the hotel, this place was amazing.
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AI-generated summary based on recent guest reviews
Rooms
Comfortable, well appointed rooms, many with ocean views; suites can include large terraces and hot tubs. Some entry-level rooms lack windows or natural light, and a lone review reported comfort and build-quality issues.
Related guest reviews
10
ALEJANDRO
Jul 5, 2022
·
Stayed 3 nights
Si quieres pasar unos días relajado con tu pareja les recomiendo 100% el hotel, un hotel pequeño con todas las amenidades y atenciones de lujo, desde la llegada Ale nos atendió de maravilla y cada día te sentías en casa con la atención de todo el equipo, servicio de café por las mañanas y de te por las tardes en el cuarto (cortesía del hotel), el restaurante Thai es delicioso y también tienen opciones de comida no Thai, una increíble vista y la playa a tan solo unos pasos, los cuartos de muy buen tamaño super limpios y muy bien adornados, toda una gran experiencia, volvería cuantas veces fuera. Un plus es que puedes visitar los otros dos hoteles del grupo sin costo extra alguno.
Si quieres pasar unos días relajado con tu pareja les recomiendo 100% el hotel, un hotel pequeño con todas las amenidades y atenciones de lujo, desde la llegada Ale nos atendió de maravilla y cada día te sentías en casa con la atención de todo el equipo, servicio de café por las mañanas y de te por las tardes en el cuarto (cortesía del hotel), el restaurante Thai es delicioso y también tienen opciones de comida no Thai, una increíble vista y la playa a tan solo unos pasos, los cuartos de muy buen tamaño super limpios y muy bien adornados, toda una gran experiencia, volvería cuantas veces fuera. Un plus es que puedes visitar los otros dos hoteles del grupo sin costo extra alguno.
10
Denise
Oct 27, 2024
·
Stayed 6 nights
This boutique hotel is beautiful and intimate. The staff are so amazing and attentive. Extremely helpful with everything we needed. We had challenges like our cellphones not working with WhatsApp with communicating with our tours and transportation and Jaqueline and Orquidia were guardian angels just calling and setting up all our arrangements everyday making sure we had our wrist bands, our transportations and made our visit run smoothly during our entire week stay in Tulum. The Thai restaurant was so delicious and the ambiance and dim lights and decor at night made it very romantic and calming. The daily coffee delivered in a cute basket was delicious. We took the basket with us every morning to watch the sunrise right in front of mezzanine hotel. The private beach access is so peaceful with not a lot of people on the beach so really relaxing. The hotel has lovely hammocks and swings that we enjoyed during our stay. The bed was very comfortable and the hotel is very well kept and maintained. I loved feeling very safe because the entrance to the private hotels like mezzanine stops everyone in the front entrance of the national park to ensure safety with the military security standing on guard so I knew I was in a safe environment . The sunhats, beach bag, umbrella and water thermos that come with the room are so useful to have for everyday beach lounging. It’s a nice touch they have in all the rooms. Thank you mezzanine, Jacqueline, david, Orquidia and the entire staff
This boutique hotel is beautiful and intimate. The staff are so amazing and attentive. Extremely helpful with everything we needed. We had challenges like our cellphones not working with WhatsApp with communicating with our tours and transportation and Jaqueline and Orquidia were guardian angels just calling and setting up all our arrangements everyday making sure we had our wrist bands, our transportations and made our visit run smoothly during our entire week stay in Tulum. The Thai restaurant was so delicious and the ambiance and dim lights and decor at night made it very romantic and calming. The daily coffee delivered in a cute basket was delicious. We took the basket with us every morning to watch the sunrise right in front of mezzanine hotel. The private beach access is so peaceful with not a lot of people on the beach so really relaxing. The hotel has lovely hammocks and swings that we enjoyed during our stay. The bed was very comfortable and the hotel is very well kept and maintained. I loved feeling very safe because the entrance to the private hotels like mezzanine stops everyone in the front entrance of the national park to ensure safety with the military security standing on guard so I knew I was in a safe environment . The sunhats, beach bag, umbrella and water thermos that come with the room are so useful to have for everyday beach lounging. It’s a nice touch they have in all the rooms. Thank you mezzanine, Jacqueline, david, Orquidia and the entire staff
8
constancio
Oct 7, 2024
·
Stayed 4 nights
Bom quarto mas faltam algumas comodidades. Atendimento ok
Bom quarto mas faltam algumas comodidades. Atendimento ok
10
Mary Jo
Jan 31, 2022
·
Stayed 1 night
Amazing boutique property right on the beach. The staff went above and beyond helping me with some outside issues with my trip. Thai restaurant also right on the beach and very good. Drinks were delicious. Rooms were well appointed and very clean. Wonderful views of the beach and sunrise. Will definitely stay here again.
Amazing boutique property right on the beach. The staff went above and beyond helping me with some outside issues with my trip. Thai restaurant also right on the beach and very good. Drinks were delicious. Rooms were well appointed and very clean. Wonderful views of the beach and sunrise. Will definitely stay here again.
10
Gianandrea
May 2, 2025
·
Stayed 4 nights
Abbiamo passato una splendida ma breve vacanza in questo Boutique Hotel. La struttura si trova all'interno del Parque del Jaguar, un'oasi protetta e sicura. Il personale è super cordiale e disponibile. Il ristorante è spettacolare con una fantastica vista mare dove abbiamo fatto colazioni all'alba e aperitivi al tramonto. Il cibo è altrettanto buono, di base è Thailandese ma ci sono anche specialità Messicane (i tacos con il pulled pork sono speciali). Noi, avendo passato solo 4 notti, abbiamo optato per la soluzione più economica (ma neanche tanto) con la camera senza vista e senza finestra: unico consiglio che mi permetto di dare è di dotare questa tipologia di camera di una grande finestra per fare entrare luce naturale. Nel complesso siamo stati benissimo e ci torneremo sicuramente. Grazie a tutto lo staff per questi giorni estremamente rilassanti. ps: altro consiglio, fate pulizia delle alghe sulla spiaggia come fanno le altre strutture.
Abbiamo passato una splendida ma breve vacanza in questo Boutique Hotel. La struttura si trova all'interno del Parque del Jaguar, un'oasi protetta e sicura. Il personale è super cordiale e disponibile. Il ristorante è spettacolare con una fantastica vista mare dove abbiamo fatto colazioni all'alba e aperitivi al tramonto. Il cibo è altrettanto buono, di base è Thailandese ma ci sono anche specialità Messicane (i tacos con il pulled pork sono speciali). Noi, avendo passato solo 4 notti, abbiamo optato per la soluzione più economica (ma neanche tanto) con la camera senza vista e senza finestra: unico consiglio che mi permetto di dare è di dotare questa tipologia di camera di una grande finestra per fare entrare luce naturale. Nel complesso siamo stati benissimo e ci torneremo sicuramente. Grazie a tutto lo staff per questi giorni estremamente rilassanti. ps: altro consiglio, fate pulizia delle alghe sulla spiaggia come fanno le altre strutture.
10
Maria Carmen Ines
Jun 19, 2025
·
Stayed 2 nights
This was my second time staying at Mezzanine and I can say that I’d stay there again and again! Such a beautiful, quiet space with amazing staff. Felt so relaxed and comfortable here. You also can’t beat the view and proximity to the ocean! I’ll be back again someday.
This was my second time staying at Mezzanine and I can say that I’d stay there again and again! Such a beautiful, quiet space with amazing staff. Felt so relaxed and comfortable here. You also can’t beat the view and proximity to the ocean! I’ll be back again someday.
10
GEORGINA
Aug 2, 2024
·
Stayed 3 nights
El hotel es pequeño pero muy lindo, el restaurante delicioso, caro pero vale la pena, las habitaciones super bien y los detalles que tienen super apreciables. Lo único malo es que a pesar de ser una reserva la playa tiene basura y nadie se ocupa de limpiar nada.
El hotel es pequeño pero muy lindo, el restaurante delicioso, caro pero vale la pena, las habitaciones super bien y los detalles que tienen super apreciables. Lo único malo es que a pesar de ser una reserva la playa tiene basura y nadie se ocupa de limpiar nada.
2
DARIUSZ
Oct 11, 2023
·
Stayed 4 nights
The expectation was high for this advertised as Adults only hotel while we planned our couple romantic weekend getaway. The Tulum standards are little different from the general hotel’s category. Location was perfect, stuff very busy friendly and responsive however the villas are very poorly built with some safety hazards like a wobbly glass protecting the balcony. The bed was squeaky and the mattress and pillows extremely uncomfortable. Pool… what pool….. just a joke. It was of season and it looks like they have allowed families with children book rooms and they have children running around the whole time. This has completely ruined our experience and we have confronted the management. Without any questions they have agreed to move us to the other Real Adult only hotel Mi Amor however have not been able to provide us with the ocean front room as we have originally booked. For the amount we paid we have felt like we have been ripped off.
The expectation was high for this advertised as Adults only hotel while we planned our couple romantic weekend getaway. The Tulum standards are little different from the general hotel’s category. Location was perfect, stuff very busy friendly and responsive however the villas are very poorly built with some safety hazards like a wobbly glass protecting the balcony. The bed was squeaky and the mattress and pillows extremely uncomfortable. Pool… what pool….. just a joke. It was of season and it looks like they have allowed families with children book rooms and they have children running around the whole time. This has completely ruined our experience and we have confronted the management. Without any questions they have agreed to move us to the other Real Adult only hotel Mi Amor however have not been able to provide us with the ocean front room as we have originally booked. For the amount we paid we have felt like we have been ripped off.
10
David
Sep 11, 2023
·
We stayed in room #10 which was one of the two suites. It has a large porch with 2 lounge chairs, 2 small chairs & table, and a large hot tub. The porch overlooks the restaurant, the beach, and the ocean. The views are gorgeous. We don't usually spend a lot of time in our room when on vacation but we did this time! The hot tub was just such an awesome place to hang out! (The hot tub is kept cool during the day while it's hot and warmed at night per request) The hotel sits above one of the nicest beaches in Tulum. This beach is sandy and has no rocks. Many Tulum beaches have many rocks which are tough to walk on. I also loved the hotel's one restaurant. It serves a regular breakfast and then thai food for lunch/dinner. The food was delicious! The staff were all happy, kind, and attentive. The hotel is in a quiet area which was perfect for us. We rented bikes to ride to Tulum to the more lively party areas. There are plentiful taxis but we didn't use them. The beach is full of snorkel tour boats. We booked a catamaran tour out to the reefs. We saw countless rays and two beautiful tortoises!!! Anyway, this was the perfect romantic getaway my wife and I needed!!!
We stayed in room #10 which was one of the two suites. It has a large porch with 2 lounge chairs, 2 small chairs & table, and a large hot tub. The porch overlooks the restaurant, the beach, and the ocean. The views are gorgeous. We don't usually spend a lot of time in our room when on vacation but we did this time! The hot tub was just such an awesome place to hang out! (The hot tub is kept cool during the day while it's hot and warmed at night per request) The hotel sits above one of the nicest beaches in Tulum. This beach is sandy and has no rocks. Many Tulum beaches have many rocks which are tough to walk on. I also loved the hotel's one restaurant. It serves a regular breakfast and then thai food for lunch/dinner. The food was delicious! The staff were all happy, kind, and attentive. The hotel is in a quiet area which was perfect for us. We rented bikes to ride to Tulum to the more lively party areas. There are plentiful taxis but we didn't use them. The beach is full of snorkel tour boats. We booked a catamaran tour out to the reefs. We saw countless rays and two beautiful tortoises!!! Anyway, this was the perfect romantic getaway my wife and I needed!!!
10
Nidia
Jun 7, 2023
·
Stayed 3 nights
So beautiful hotel, we really enjoyed our stay there, a nice view and we had the privilege to be there for a full moon nights, was incredible.
So beautiful hotel, we really enjoyed our stay there, a nice view and we had the privilege to be there for a full moon nights, was incredible.
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AI-generated summary based on recent guest reviews
Service
Service is a standout, with numerous mentions of warm, attentive staff who proactively help with arrangements and special occasions. A rare review noted unfriendly service.
Related guest reviews
10
Mariana
Jun 14, 2024
·
Stayed 1 night
The staff is the best!!!
The staff is the best!!!
10
Denise
Oct 27, 2024
·
Stayed 6 nights
This boutique hotel is beautiful and intimate. The staff are so amazing and attentive. Extremely helpful with everything we needed. We had challenges like our cellphones not working with WhatsApp with communicating with our tours and transportation and Jaqueline and Orquidia were guardian angels just calling and setting up all our arrangements everyday making sure we had our wrist bands, our transportations and made our visit run smoothly during our entire week stay in Tulum. The Thai restaurant was so delicious and the ambiance and dim lights and decor at night made it very romantic and calming. The daily coffee delivered in a cute basket was delicious. We took the basket with us every morning to watch the sunrise right in front of mezzanine hotel. The private beach access is so peaceful with not a lot of people on the beach so really relaxing. The hotel has lovely hammocks and swings that we enjoyed during our stay. The bed was very comfortable and the hotel is very well kept and maintained. I loved feeling very safe because the entrance to the private hotels like mezzanine stops everyone in the front entrance of the national park to ensure safety with the military security standing on guard so I knew I was in a safe environment . The sunhats, beach bag, umbrella and water thermos that come with the room are so useful to have for everyday beach lounging. It’s a nice touch they have in all the rooms. Thank you mezzanine, Jacqueline, david, Orquidia and the entire staff
This boutique hotel is beautiful and intimate. The staff are so amazing and attentive. Extremely helpful with everything we needed. We had challenges like our cellphones not working with WhatsApp with communicating with our tours and transportation and Jaqueline and Orquidia were guardian angels just calling and setting up all our arrangements everyday making sure we had our wrist bands, our transportations and made our visit run smoothly during our entire week stay in Tulum. The Thai restaurant was so delicious and the ambiance and dim lights and decor at night made it very romantic and calming. The daily coffee delivered in a cute basket was delicious. We took the basket with us every morning to watch the sunrise right in front of mezzanine hotel. The private beach access is so peaceful with not a lot of people on the beach so really relaxing. The hotel has lovely hammocks and swings that we enjoyed during our stay. The bed was very comfortable and the hotel is very well kept and maintained. I loved feeling very safe because the entrance to the private hotels like mezzanine stops everyone in the front entrance of the national park to ensure safety with the military security standing on guard so I knew I was in a safe environment . The sunhats, beach bag, umbrella and water thermos that come with the room are so useful to have for everyday beach lounging. It’s a nice touch they have in all the rooms. Thank you mezzanine, Jacqueline, david, Orquidia and the entire staff
10
Mary Jo
Jan 31, 2022
·
Stayed 1 night
Amazing boutique property right on the beach. The staff went above and beyond helping me with some outside issues with my trip. Thai restaurant also right on the beach and very good. Drinks were delicious. Rooms were well appointed and very clean. Wonderful views of the beach and sunrise. Will definitely stay here again.
Amazing boutique property right on the beach. The staff went above and beyond helping me with some outside issues with my trip. Thai restaurant also right on the beach and very good. Drinks were delicious. Rooms were well appointed and very clean. Wonderful views of the beach and sunrise. Will definitely stay here again.
10
Maria Carmen Ines
Jun 19, 2025
·
Stayed 2 nights
This was my second time staying at Mezzanine and I can say that I’d stay there again and again! Such a beautiful, quiet space with amazing staff. Felt so relaxed and comfortable here. You also can’t beat the view and proximity to the ocean! I’ll be back again someday.
This was my second time staying at Mezzanine and I can say that I’d stay there again and again! Such a beautiful, quiet space with amazing staff. Felt so relaxed and comfortable here. You also can’t beat the view and proximity to the ocean! I’ll be back again someday.
10
Andrea
May 11, 2024
·
Stayed 5 nights
Over all amazing boutique hotel with bohemian vibes. Amazing views and restaurant. Staff was very pleasant and helpful. Can’t wait to go bk!
Over all amazing boutique hotel with bohemian vibes. Amazing views and restaurant. Staff was very pleasant and helpful. Can’t wait to go bk!
10
JORGE
Jul 6, 2025
·
Stayed 8 nights
WOW! What a beautiful hotel. We booked a romantic getaway and were very pleased with the excellent care and service from the entire staff. The restaurant was phenomenal, clean, and had a great vibe with ocean views. Steps lead right to the beach. Top mentions are for Andy, Orchidea and Jacqueline. Their services and recommendations for local places to eat and visit were TOP notch! Our only complaint (very minor) is that the hotel is inside a national park which means you need 2 bracelets at all times and a valid hotel reservation to enter the park after hours (not the hotel's fault). Other than that, We will visit again and it is an excellent place to stay.
WOW! What a beautiful hotel. We booked a romantic getaway and were very pleased with the excellent care and service from the entire staff. The restaurant was phenomenal, clean, and had a great vibe with ocean views. Steps lead right to the beach. Top mentions are for Andy, Orchidea and Jacqueline. Their services and recommendations for local places to eat and visit were TOP notch! Our only complaint (very minor) is that the hotel is inside a national park which means you need 2 bracelets at all times and a valid hotel reservation to enter the park after hours (not the hotel's fault). Other than that, We will visit again and it is an excellent place to stay.
10
Gary
Sep 2, 2025
·
Stayed 9 nights
From check in to check out this was an amazing property! The most friendly staff I have ever experienced and I’ve been to over a 100 countries! Great food, great location, super chill and no kids!
From check in to check out this was an amazing property! The most friendly staff I have ever experienced and I’ve been to over a 100 countries! Great food, great location, super chill and no kids!
10
Trent
Jul 16, 2025
·
Stayed 5 nights
The staff and location were excellent. From the concierge, Jacqueline, and the rest of the staff the service was top-notch. The restaurant was excellent, and the deck had gorgeous view. I would recommend to anybody wanting to stay at a beautiful location.
The staff and location were excellent. From the concierge, Jacqueline, and the rest of the staff the service was top-notch. The restaurant was excellent, and the deck had gorgeous view. I would recommend to anybody wanting to stay at a beautiful location.
10
Guthrie
Feb 9, 2022
·
Stayed 5 nights
Amazing hotel stay, the staff was so attentive to our every need. We came to celebrate a pregnancy and they went above and beyond to make our stay special. From little surprise gifts and morning tea and coffee brought to our door as well as complimentary sunrise yoga. This property has the best food of any hotel we visited in the area, is steps away from Playa santa fe and also has plenty of private relaxing areas. The hammocks below the porch are the best napping spot around. If you are looking to relax but still be in the heart of tulum this is the place.
Amazing hotel stay, the staff was so attentive to our every need. We came to celebrate a pregnancy and they went above and beyond to make our stay special. From little surprise gifts and morning tea and coffee brought to our door as well as complimentary sunrise yoga. This property has the best food of any hotel we visited in the area, is steps away from Playa santa fe and also has plenty of private relaxing areas. The hammocks below the porch are the best napping spot around. If you are looking to relax but still be in the heart of tulum this is the place.
2
Cozy
Jul 7, 2024
·
Stayed 3 nights
Staff wasn’t that pleasant
Staff wasn’t that pleasant
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AI-generated summary based on recent guest reviews
Location
Quiet, secluded setting inside the protected park with easy access to Tulum’s ruins; not in the party zone. Park controls require wristbands or fees.
Related guest reviews
10
Alexander
Nov 25, 2024
·
Stayed 2 nights
We came here before our wedding for 2 nights! It was worth every penny the service was impeccable. It is in the national park which was very unique experience. I would highly recommend this hotel to anyone 😍
We came here before our wedding for 2 nights! It was worth every penny the service was impeccable. It is in the national park which was very unique experience. I would highly recommend this hotel to anyone 😍
10
Luis Miguel Angulo
Oct 12, 2023
·
Stayed 1 night
el hotel fabuloso pero el camino de llegada muy complicado obras en proceso
el hotel fabuloso pero el camino de llegada muy complicado obras en proceso
10
Maria Carmen Ines
Jun 19, 2025
·
Stayed 2 nights
This was my second time staying at Mezzanine and I can say that I’d stay there again and again! Such a beautiful, quiet space with amazing staff. Felt so relaxed and comfortable here. You also can’t beat the view and proximity to the ocean! I’ll be back again someday.
This was my second time staying at Mezzanine and I can say that I’d stay there again and again! Such a beautiful, quiet space with amazing staff. Felt so relaxed and comfortable here. You also can’t beat the view and proximity to the ocean! I’ll be back again someday.
10
Gigi
Mar 3, 2025
·
Stayed 4 nights
Great location for a 3-night stay
Great location for a 3-night stay
10
Michelle
Nov 17, 2024
·
Stayed 1 night
Small boutique hotel with 9 rooms set in the controlled Jaguar national park. Setting is relaxed and calm, so don't expect a vibey party atmosphere. Great for honeymooners and couples that want a relaxing holiday with beach access. Bear in mind you will need to pay an entry fee into the park daily, for upkeep of park infrastructure.
Small boutique hotel with 9 rooms set in the controlled Jaguar national park. Setting is relaxed and calm, so don't expect a vibey party atmosphere. Great for honeymooners and couples that want a relaxing holiday with beach access. Bear in mind you will need to pay an entry fee into the park daily, for upkeep of park infrastructure.
10
JORGE
Jul 6, 2025
·
Stayed 8 nights
WOW! What a beautiful hotel. We booked a romantic getaway and were very pleased with the excellent care and service from the entire staff. The restaurant was phenomenal, clean, and had a great vibe with ocean views. Steps lead right to the beach. Top mentions are for Andy, Orchidea and Jacqueline. Their services and recommendations for local places to eat and visit were TOP notch! Our only complaint (very minor) is that the hotel is inside a national park which means you need 2 bracelets at all times and a valid hotel reservation to enter the park after hours (not the hotel's fault). Other than that, We will visit again and it is an excellent place to stay.
WOW! What a beautiful hotel. We booked a romantic getaway and were very pleased with the excellent care and service from the entire staff. The restaurant was phenomenal, clean, and had a great vibe with ocean views. Steps lead right to the beach. Top mentions are for Andy, Orchidea and Jacqueline. Their services and recommendations for local places to eat and visit were TOP notch! Our only complaint (very minor) is that the hotel is inside a national park which means you need 2 bracelets at all times and a valid hotel reservation to enter the park after hours (not the hotel's fault). Other than that, We will visit again and it is an excellent place to stay.
10
Aleksander
Nov 24, 2025
·
Stayed 3 nights
Absolutely fantastic place. Secluded, private, relaxed and clean. Very good access to beach. Inside national park so well protected from noise and stress.
Absolutely fantastic place. Secluded, private, relaxed and clean. Very good access to beach. Inside national park so well protected from noise and stress.
8
shaily
Feb 24, 2025
·
Stayed 1 night
It’s beautiful inside the national park. However this is not a 5 star property. It’s nice, quiet, beach accessible property for a night. The ruins are pretty close by. The shuttle helps you go up and down in the national park. If you want anything party scene, you have to go to the other side of the town. About the experience at the property - few things 1. The service is good 2. The breakfast/coffee basket that they provide is very underwhelming. The milk is given in glass jar and left outside for an hour. The coffee became cold. It was not something I expected from an hospitality industry. 3. The Thai restaurant is very slow, took forever to prepare our lunch and our taxi left, they didn’t even inform us.
It’s beautiful inside the national park. However this is not a 5 star property. It’s nice, quiet, beach accessible property for a night. The ruins are pretty close by. The shuttle helps you go up and down in the national park. If you want anything party scene, you have to go to the other side of the town. About the experience at the property - few things 1. The service is good 2. The breakfast/coffee basket that they provide is very underwhelming. The milk is given in glass jar and left outside for an hour. The coffee became cold. It was not something I expected from an hospitality industry. 3. The Thai restaurant is very slow, took forever to prepare our lunch and our taxi left, they didn’t even inform us.
8
olivier
Jan 11, 2023
·
Stayed 19,361 nights
la relative proximité du site par la marche, et une belle plage face à l'hotel.
la relative proximité du site par la marche, et une belle plage face à l'hotel.
10
Guthrie
Feb 9, 2022
·
Stayed 5 nights
Amazing hotel stay, the staff was so attentive to our every need. We came to celebrate a pregnancy and they went above and beyond to make our stay special. From little surprise gifts and morning tea and coffee brought to our door as well as complimentary sunrise yoga. This property has the best food of any hotel we visited in the area, is steps away from Playa santa fe and also has plenty of private relaxing areas. The hammocks below the porch are the best napping spot around. If you are looking to relax but still be in the heart of tulum this is the place.
Amazing hotel stay, the staff was so attentive to our every need. We came to celebrate a pregnancy and they went above and beyond to make our stay special. From little surprise gifts and morning tea and coffee brought to our door as well as complimentary sunrise yoga. This property has the best food of any hotel we visited in the area, is steps away from Playa santa fe and also has plenty of private relaxing areas. The hammocks below the porch are the best napping spot around. If you are looking to relax but still be in the heart of tulum this is the place.
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AI-generated summary based on recent guest reviews
Dining
The on-site Thai restaurant earns strong praise for taste, ambiance, and cocktails. Feedback includes occasional slow service and a modest morning coffee basket that some found underwhelming while others enjoyed.
Related guest reviews
10
Denise
Oct 27, 2024
·
Stayed 6 nights
This boutique hotel is beautiful and intimate. The staff are so amazing and attentive. Extremely helpful with everything we needed. We had challenges like our cellphones not working with WhatsApp with communicating with our tours and transportation and Jaqueline and Orquidia were guardian angels just calling and setting up all our arrangements everyday making sure we had our wrist bands, our transportations and made our visit run smoothly during our entire week stay in Tulum. The Thai restaurant was so delicious and the ambiance and dim lights and decor at night made it very romantic and calming. The daily coffee delivered in a cute basket was delicious. We took the basket with us every morning to watch the sunrise right in front of mezzanine hotel. The private beach access is so peaceful with not a lot of people on the beach so really relaxing. The hotel has lovely hammocks and swings that we enjoyed during our stay. The bed was very comfortable and the hotel is very well kept and maintained. I loved feeling very safe because the entrance to the private hotels like mezzanine stops everyone in the front entrance of the national park to ensure safety with the military security standing on guard so I knew I was in a safe environment . The sunhats, beach bag, umbrella and water thermos that come with the room are so useful to have for everyday beach lounging. It’s a nice touch they have in all the rooms. Thank you mezzanine, Jacqueline, david, Orquidia and the entire staff
This boutique hotel is beautiful and intimate. The staff are so amazing and attentive. Extremely helpful with everything we needed. We had challenges like our cellphones not working with WhatsApp with communicating with our tours and transportation and Jaqueline and Orquidia were guardian angels just calling and setting up all our arrangements everyday making sure we had our wrist bands, our transportations and made our visit run smoothly during our entire week stay in Tulum. The Thai restaurant was so delicious and the ambiance and dim lights and decor at night made it very romantic and calming. The daily coffee delivered in a cute basket was delicious. We took the basket with us every morning to watch the sunrise right in front of mezzanine hotel. The private beach access is so peaceful with not a lot of people on the beach so really relaxing. The hotel has lovely hammocks and swings that we enjoyed during our stay. The bed was very comfortable and the hotel is very well kept and maintained. I loved feeling very safe because the entrance to the private hotels like mezzanine stops everyone in the front entrance of the national park to ensure safety with the military security standing on guard so I knew I was in a safe environment . The sunhats, beach bag, umbrella and water thermos that come with the room are so useful to have for everyday beach lounging. It’s a nice touch they have in all the rooms. Thank you mezzanine, Jacqueline, david, Orquidia and the entire staff
10
Mary Jo
Jan 31, 2022
·
Stayed 1 night
Amazing boutique property right on the beach. The staff went above and beyond helping me with some outside issues with my trip. Thai restaurant also right on the beach and very good. Drinks were delicious. Rooms were well appointed and very clean. Wonderful views of the beach and sunrise. Will definitely stay here again.
Amazing boutique property right on the beach. The staff went above and beyond helping me with some outside issues with my trip. Thai restaurant also right on the beach and very good. Drinks were delicious. Rooms were well appointed and very clean. Wonderful views of the beach and sunrise. Will definitely stay here again.
10
Gianandrea
May 2, 2025
·
Stayed 4 nights
Abbiamo passato una splendida ma breve vacanza in questo Boutique Hotel. La struttura si trova all'interno del Parque del Jaguar, un'oasi protetta e sicura. Il personale è super cordiale e disponibile. Il ristorante è spettacolare con una fantastica vista mare dove abbiamo fatto colazioni all'alba e aperitivi al tramonto. Il cibo è altrettanto buono, di base è Thailandese ma ci sono anche specialità Messicane (i tacos con il pulled pork sono speciali). Noi, avendo passato solo 4 notti, abbiamo optato per la soluzione più economica (ma neanche tanto) con la camera senza vista e senza finestra: unico consiglio che mi permetto di dare è di dotare questa tipologia di camera di una grande finestra per fare entrare luce naturale. Nel complesso siamo stati benissimo e ci torneremo sicuramente. Grazie a tutto lo staff per questi giorni estremamente rilassanti. ps: altro consiglio, fate pulizia delle alghe sulla spiaggia come fanno le altre strutture.
Abbiamo passato una splendida ma breve vacanza in questo Boutique Hotel. La struttura si trova all'interno del Parque del Jaguar, un'oasi protetta e sicura. Il personale è super cordiale e disponibile. Il ristorante è spettacolare con una fantastica vista mare dove abbiamo fatto colazioni all'alba e aperitivi al tramonto. Il cibo è altrettanto buono, di base è Thailandese ma ci sono anche specialità Messicane (i tacos con il pulled pork sono speciali). Noi, avendo passato solo 4 notti, abbiamo optato per la soluzione più economica (ma neanche tanto) con la camera senza vista e senza finestra: unico consiglio che mi permetto di dare è di dotare questa tipologia di camera di una grande finestra per fare entrare luce naturale. Nel complesso siamo stati benissimo e ci torneremo sicuramente. Grazie a tutto lo staff per questi giorni estremamente rilassanti. ps: altro consiglio, fate pulizia delle alghe sulla spiaggia come fanno le altre strutture.
10
GEORGINA
Aug 2, 2024
·
Stayed 3 nights
El hotel es pequeño pero muy lindo, el restaurante delicioso, caro pero vale la pena, las habitaciones super bien y los detalles que tienen super apreciables. Lo único malo es que a pesar de ser una reserva la playa tiene basura y nadie se ocupa de limpiar nada.
El hotel es pequeño pero muy lindo, el restaurante delicioso, caro pero vale la pena, las habitaciones super bien y los detalles que tienen super apreciables. Lo único malo es que a pesar de ser una reserva la playa tiene basura y nadie se ocupa de limpiar nada.
10
JORGE
Jul 6, 2025
·
Stayed 8 nights
WOW! What a beautiful hotel. We booked a romantic getaway and were very pleased with the excellent care and service from the entire staff. The restaurant was phenomenal, clean, and had a great vibe with ocean views. Steps lead right to the beach. Top mentions are for Andy, Orchidea and Jacqueline. Their services and recommendations for local places to eat and visit were TOP notch! Our only complaint (very minor) is that the hotel is inside a national park which means you need 2 bracelets at all times and a valid hotel reservation to enter the park after hours (not the hotel's fault). Other than that, We will visit again and it is an excellent place to stay.
WOW! What a beautiful hotel. We booked a romantic getaway and were very pleased with the excellent care and service from the entire staff. The restaurant was phenomenal, clean, and had a great vibe with ocean views. Steps lead right to the beach. Top mentions are for Andy, Orchidea and Jacqueline. Their services and recommendations for local places to eat and visit were TOP notch! Our only complaint (very minor) is that the hotel is inside a national park which means you need 2 bracelets at all times and a valid hotel reservation to enter the park after hours (not the hotel's fault). Other than that, We will visit again and it is an excellent place to stay.
10
Suzanna
Sep 11, 2023
·
Stayed 3 nights
Very helpfull nice people work there.They do everything for you to feel amasing.Abdel Alejandra Louis Thank you guys for everything.I felt amasing.Great Hotel and great staff and amasing Thai restaurant.
Very helpfull nice people work there.They do everything for you to feel amasing.Abdel Alejandra Louis Thank you guys for everything.I felt amasing.Great Hotel and great staff and amasing Thai restaurant.
8
shaily
Feb 24, 2025
·
Stayed 1 night
It’s beautiful inside the national park. However this is not a 5 star property. It’s nice, quiet, beach accessible property for a night. The ruins are pretty close by. The shuttle helps you go up and down in the national park. If you want anything party scene, you have to go to the other side of the town. About the experience at the property - few things 1. The service is good 2. The breakfast/coffee basket that they provide is very underwhelming. The milk is given in glass jar and left outside for an hour. The coffee became cold. It was not something I expected from an hospitality industry. 3. The Thai restaurant is very slow, took forever to prepare our lunch and our taxi left, they didn’t even inform us.
It’s beautiful inside the national park. However this is not a 5 star property. It’s nice, quiet, beach accessible property for a night. The ruins are pretty close by. The shuttle helps you go up and down in the national park. If you want anything party scene, you have to go to the other side of the town. About the experience at the property - few things 1. The service is good 2. The breakfast/coffee basket that they provide is very underwhelming. The milk is given in glass jar and left outside for an hour. The coffee became cold. It was not something I expected from an hospitality industry. 3. The Thai restaurant is very slow, took forever to prepare our lunch and our taxi left, they didn’t even inform us.
10
Gary
Sep 2, 2025
·
Stayed 9 nights
From check in to check out this was an amazing property! The most friendly staff I have ever experienced and I’ve been to over a 100 countries! Great food, great location, super chill and no kids!
From check in to check out this was an amazing property! The most friendly staff I have ever experienced and I’ve been to over a 100 countries! Great food, great location, super chill and no kids!
10
Trent
Jul 16, 2025
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Stayed 5 nights
The staff and location were excellent. From the concierge, Jacqueline, and the rest of the staff the service was top-notch. The restaurant was excellent, and the deck had gorgeous view. I would recommend to anybody wanting to stay at a beautiful location.
The staff and location were excellent. From the concierge, Jacqueline, and the rest of the staff the service was top-notch. The restaurant was excellent, and the deck had gorgeous view. I would recommend to anybody wanting to stay at a beautiful location.
10
Guthrie
Feb 9, 2022
·
Stayed 5 nights
Amazing hotel stay, the staff was so attentive to our every need. We came to celebrate a pregnancy and they went above and beyond to make our stay special. From little surprise gifts and morning tea and coffee brought to our door as well as complimentary sunrise yoga. This property has the best food of any hotel we visited in the area, is steps away from Playa santa fe and also has plenty of private relaxing areas. The hammocks below the porch are the best napping spot around. If you are looking to relax but still be in the heart of tulum this is the place.
Amazing hotel stay, the staff was so attentive to our every need. We came to celebrate a pregnancy and they went above and beyond to make our stay special. From little surprise gifts and morning tea and coffee brought to our door as well as complimentary sunrise yoga. This property has the best food of any hotel we visited in the area, is steps away from Playa santa fe and also has plenty of private relaxing areas. The hammocks below the porch are the best napping spot around. If you are looking to relax but still be in the heart of tulum this is the place.
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AI-generated summary based on recent guest reviews
10
Madeline
Feb 20, 2026
·
Stayed 4 nights
Staff was incredibly friendly and accommodating. Room was lovely and we slept very well. Gorgeous ambiance. We especially loved the breakfast and watching the sunrise with complimentary coffee. An added perk was the ability to use the cabanas at Mi Amor. Would definitely stay at Mezzanine again! Concierge was great and taxis were very easy. When we come again, we will be sure to make a stop at super aki on the way in to pack additional drinks and snacks because access to convenience stores is limited as the hotel is in the national park.
Staff was incredibly friendly and accommodating. Room was lovely and we slept very well. Gorgeous ambiance. We especially loved the breakfast and watching the sunrise with complimentary coffee. An added perk was the ability to use the cabanas at Mi Amor. Would definitely stay at Mezzanine again! Concierge was great and taxis were very easy. When we come again, we will be sure to make a stop at super aki on the way in to pack additional drinks and snacks because access to convenience stores is limited as the hotel is in the national park.
10
Rosemary
Dec 31, 2025
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Stayed 3 nights
Beautiful, safe, peaceful, laid back luxury! Food and drinks were top notch! Absolutely would return for a quiet getaway.
Beautiful, safe, peaceful, laid back luxury! Food and drinks were top notch! Absolutely would return for a quiet getaway.
10
John
Dec 1, 2025
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Stayed 5 nights
Amazing botique hotel that provides a romantic quiet dream setting.
Amazing botique hotel that provides a romantic quiet dream setting.
10
Aleksander
Nov 24, 2025
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Stayed 3 nights
Absolutely fantastic place. Secluded, private, relaxed and clean. Very good access to beach. Inside national park so well protected from noise and stress.
Absolutely fantastic place. Secluded, private, relaxed and clean. Very good access to beach. Inside national park so well protected from noise and stress.
10
Daniela
Nov 8, 2025
·
Stayed 4 nights
Great
Great
FAQs about Mezzanine by La Zebra, an SLH Hotel
What type of breakfast is offered and what are the serving hours?
Cooked-to-order breakfasts are available daily from 7:30 AM to 11:30 AM for a fee, approximately MXN 250 to 500 per person.
Are pets allowed at the property?
No pets and no service animals are allowed at this property.
What are the standard check-in and check-out times?
Check-in is at 3:00 PM and check-out is at 12:00 PM. Guests can request early or late check-in/check-out, but additional charges may apply.
Is there an airport shuttle service available?
Airport shuttle services are available, but pricing and specific arrangements are not detailed.
Where is the property located in relation to key landmarks?
The property is located steps from Las Palmas Public Beach and 9 minutes by foot from Playa Paraiso. It is 0.9 mi from Tulum National Park and 4.5 mi from Tulum Mayan Ruins.
Does the property have a swimming pool?
Yes, the property features an outdoor swimming pool, which is seasonal. Operational hours are not specified.
What are the policies for guests staying with children?
Guests under 16 years old are not permitted at this adults-only property.
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Instant AI responses are based on hotel information
Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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November 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-09: 241.29514266357424USD
- 2026-10-10: 90.43589954376222USD
- 2026-10-11: 109.15490636138917USD
- 2026-10-12: 104.16079679489137USD
- 2026-10-13: 101.16573450698853USD
- 2026-10-14: 95.26109913253785USD
- 2026-10-15: 90.18852617187501USD
- 2026-10-16: 89.97891437683106USD
- 2026-10-17: 90.18852617187501USD
- 2026-10-18: 88.45032266921997USD
- 2026-10-19: 89.33271960678101USD
- 2026-10-20: 95.4395477973938USD
- 2026-10-21: 90.18852617187501USD
- 2026-10-22: 90.32978592300415USD
- 2026-10-23: 89.19250261535645USD
- 2026-10-24: 90.18852617187501USD
- 2026-10-25: 95.4395477973938USD
- 2026-10-26: 90.18852617187501USD
- 2026-10-27: 90.18852617187501USD
- 2026-10-28: 90.19553488464356USD
- 2026-10-29: 90.43589954376222USD
- 2026-10-30: 90.19553488464356USD
- 2026-10-31: 90.18852617187501USD
- 2026-11-01: 117.45558985671998USD
- 2026-11-02: 115.13801367721558USD
- 2026-11-03: 119.13610823440553USD
- 2026-11-04: 122.31435434188843USD
- 2026-11-05: 476.42200269165045USD
- 2026-11-06: 476.42200269165045USD
- 2026-11-07: 120.13212324371338USD
- 2026-11-08: 120.13913195648195USD
- 2026-11-09: 118.13307596511842USD
- 2026-11-10: 126.1152305595398USD
- 2026-11-11: 121.12813825302125USD
- 2026-11-12: 121.1351555130005USD
- 2026-11-13: 123.12718553161622USD
- 2026-11-14: 198.97868886413576USD
- 2026-11-15: 194.98762011413575USD
- 2026-11-16: 252.86174100646974USD
- 2026-11-17: 244.87958641204835USD
- 2026-11-18: 242.88755639343265USD
- 2026-11-19: 162.29785552978515USD
- 2026-11-20: 164.04099077301026USD
- 2026-11-21: 159.30665658111573USD
- 2026-11-22: 155.06982133483888USD
- 2026-11-23: 198.51466079559327USD
- 2026-11-24: 125.11921555023194USD
- 2026-11-25: 145.08862800903321USD
- 2026-11-26: 165.04400594787597USD
- 2026-11-27: 157.48476733856202USD
- 2026-11-28: 149.07268804626466USD
- 2026-11-29: 141.31464131622315USD
- 2026-11-30: 117.45558985671998USD
- 2026-12-01: 195.97661786346436USD
- 2026-12-02: 196.9796501327515USD
- 2026-12-03: 196.51321175079346USD
- 2026-12-04: 195.97661786346436USD
- 2026-12-05: 207.9568670150757USD
- 2026-12-06: 196.9796501327515USD
- 2026-12-07: 207.9568670150757USD
- 2026-12-08: 196.9796501327515USD
- 2026-12-09: 195.98362657623292USD
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. This property is located within Jaguar Park and guests are required to pay a daily park entrance fee. The park entry fee for guests who are residents of Mexico is MXN 255 per person, per day. The listed mandatory additional fee comprises the park entry fee for non-resident guests. Fees are collected at park entrance. Guests will receive wristbands upon payment. Guests are required to wear the wristbands for the duration of their stay.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Guests under 16 years old are not permitted at this adults-only property.
- No pets and no service animals are allowed at this property.
Business details
Property registration number 011-025-002369/2026
- Fee for cooked-to-order breakfast: approximately MXN 250 to 500 per person
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Airport shuttle
Restaurant
Swimming pool
Non-Smoking Rooms
Room Service
Tour Desk
Services
Tour Desk
Housekeeping
Safe-Deposit Box
Luggage Storage
Self Laundry
24-Hour Front Desk
Concierge Services
General
Room Service
Restaurant
Non-Smoking Rooms
Adults Only
Beach Sun Loungers
Activities
Swimming pool
Garden
Beach (Nearby)
Pool Outdoor
Outdoor Furniture
Pool (Seasonal Outdoor)
Terrace
Parking
Airport shuttle
Internet
Free Wi-Fi