Be Tulum Beach Spa Resort

— housekeeping is terrible — communication with front desk is terrible — concierge is terrible — staff is cordial but given the above they do what they can with the little they are given — no room service — everything is a rip off considering the level

This is a very nice hotel. We had a comfortable room in a god condition. The service (housekeeping, restaurants, beach) were top notch. Two things: - the ocean was choppy during our stay. They have no control over that, of course, but the pools should be heated. With the pool ice cold, there was no comfortable swimming option. - drinks on the beach are north of $30 but if you are booking a room here you can afford it

I’m so happy I found this resort. The Air Suite we booked was a dream come true and felt like a treehouse. It was private, surrounded by palm trees and the concrete and wood gave it a soothing minimalist feel that was so relaxing and comforting. The dual shower…exquisite. The best part was the private rooftop deck and plunge pool. We had total privacy and felt surrounded in beauty. The free breakfast was delicious with good options and the hotel restaurant was unbelievable. Their breakfast and dinner service was outstanding. You must try the squid and shrimp empanadas. Our room steward, Raquel, was so kind and accommodating whether it was restaurant suggestions or helping us navigate the area to even making sure we were comfortable. The front desk is also so friendly and helpful. I cannot recommend this resort highly enough. It was truly a dream come true experience and we cannot wait to return, the staff made us feel like we are family.

Aunque el hotel es visualmente impresionante y en buenas condiciones, mi experiencia no justificó el precio pagado. Al llegar, pagué por un upgrade de habitación, pero me cobraron dos veces, y aún no he recibido el reembolso. La habitación tenía una piscina, pero una puerta que daba acceso a la piscina no se podía abrir porque la madera de la puerta estaba hinchada. Además, encontré lagartijas muertas afuera, lo que indica una limpieza deficiente. Aunque la habitación estaba limpia en general, estos problemas de mantenimiento y limpieza no son aceptables para un hotel de esta categoría. El servicio del personal si fue excelente. Todos muy amables y atentos. Un aspecto crítico fue la falta de generadores de energía. El sábado, hubo un apagón en Tulum que duró desde la mañana hasta la tarde, afectando el aire acondicionado, el internet y el suministro de agua del hotel. Aunque el hotel afirmó que el apagón afectaba a toda la zona, descubrí que otros hoteles vecinos tenían generadores y operaban con normalidad. Tuve que pasar el día en un hotel vecino porque yo me quedé sin aire acondicionado, sin internet, sin poderme bañar, ni lavar los dientes o las manos o usar el inodoro. En resumen, el Hotel Be Tulum es hermoso, pero mi experiencia estuvo marcada por problemas que no justifican el precio. Los huéspedes deberían verificar la disponibilidad de generadores antes de reservar. Lamentablemente, mi estadía se arruinó por estos inconvenientes.

The resort was a luxury experience with remarkable staff and stunning views. The designated pool areas were a treat and the surrounding community was well maintained and safe. We encourage you to keep bug repellant handy when visiting between June and September.

The property arguably one of the nicest resorts in tulum. The rooms are nice and clean. Huge bed and sitting areas. All rooms have either a balcony or patio to relax on. Some have dipping pool in the patio if you choose to get that type of room. It is well maintained and clean. You will constantly see workers maintaining the cleanliness of the resort. The beach restaurant’s food is fresh. It has a wide variety of foods. You can relax on a beach couch or lounge chairs on the beach. It is the sister hotel to Nomade (next door) and a weekly activity calendar that is shared. They have many activities such as yoga, breath work, connection wellness and more. This is the place if you want to disconnect from the world and have some peace and quiet to relax. The staff is extremely friendly and helpful with every need.

On the main strip in Tulum however pretty far down so expect to shell out for taxis. They drag the beach for the seaweed multiple times a day which was nice. Across all of the area we had moments with servers forgetting items we ordered etc. we borrowed bikes and the first few had issues like flat tires before we got a pair to use. The beauty of the area and the jungle vibes were enjoyable. You can use nomades restaurant / beach

Be was fantastic. The service & staff, room & amenities, property & layout – all of it just top notch. We stayed in the Premium Beachfront Suite and were blown away with the view, the plunge pool, the space, design and confort. We dined at 4 Fuegos, Maresais, Kuu (sister property next door) and Macondo (sister property next door); everything was delicious. Also loved the Mayan Clay Massage on the beach deck overlooking the water. Overall a stellar stay and everything was above our expectations. We will definitely come back.

Very lovely resort, great for a couple, the rooms were great, felt like a VIP room in the jungle and steps to the beach. The classes were awesome, yoga, beach fire, sauna. Outside the resort wasn’t Great…the food and drinks are expensive and the cab rides are also

This place was absolutely beautiful!! The staff were friendly and the drinks were delicious! Love that the beach loungers and cabanas aren’t an extra charge. I just wish there was a gym / use of a neighbourhood gym.

Just spent 6 days at Be Tulum and it was fantastic. The staff are friendly and every attentive and the hotel was immaculately well kept, even with the seaweed that is in season right now. Concierge service was great (ours was July and she took care of everything). Food was great too, and the atmosphere magical. Highly recommend!

Nos encantó el trato, el hotel es precioso, está todo muy limpio, siempre fueron bien amables con nosotros. En fin se lo recomendaremos a nuestros amigos que vengan a Tulum

Beautiful, cozy bohemian hotel right in the jungle! The only thing that wasn’t so great was how humid the room was. It was so humid in the room it started to warp our passports and make the room smell.

Very clean and superb accommodations inside the nature. We have walked by and entered to different hotels in Zina Hotelera and not even once we had regretted staying at this place.

Wonderful resort. Friendly staff. Some areas of our rooms needed attention. One section of Shower ceiling was peeling off and falling down. Not that big of a deal for us , but for the amount of money we spent this shouldn’t have been the case. Same thing was happening on our roof top pool, the shaded wood area was collapsing so we were afraid to lay down and relax there as intended. But the common area environment and the vibe of the resort compensated for the little flaws.

Aunque el hotel es visualmente impresionante y en buenas condiciones, mi experiencia no justificó el precio pagado. Al llegar, pagué por un upgrade de habitación, pero me cobraron dos veces, y aún no he recibido el reembolso. La habitación tenía una piscina, pero una puerta que daba acceso a la piscina no se podía abrir porque la madera de la puerta estaba hinchada. Además, encontré lagartijas muertas afuera, lo que indica una limpieza deficiente. Aunque la habitación estaba limpia en general, estos problemas de mantenimiento y limpieza no son aceptables para un hotel de esta categoría. El servicio del personal si fue excelente. Todos muy amables y atentos. Un aspecto crítico fue la falta de generadores de energía. El sábado, hubo un apagón en Tulum que duró desde la mañana hasta la tarde, afectando el aire acondicionado, el internet y el suministro de agua del hotel. Aunque el hotel afirmó que el apagón afectaba a toda la zona, descubrí que otros hoteles vecinos tenían generadores y operaban con normalidad. Tuve que pasar el día en un hotel vecino porque yo me quedé sin aire acondicionado, sin internet, sin poderme bañar, ni lavar los dientes o las manos o usar el inodoro. En resumen, el Hotel Be Tulum es hermoso, pero mi experiencia estuvo marcada por problemas que no justifican el precio. Los huéspedes deberían verificar la disponibilidad de generadores antes de reservar. Lamentablemente, mi estadía se arruinó por estos inconvenientes.

Breakfast was small but delicious Clean rooms Beautiful location and beach

We had cockroaches in our bed

Excellent service Friendly Clean Amazing architecture

The resort and the rooms are beautiful. But the service was pretty awful from our experience. Staff ks friendly but pointless when it came to basic things. We had a broken light outside of our room entrance and we repeatedly asked them to fix it daily and it was not fixed until our last night after my husband had a stern talk with them. It was dangerous to walk in and out of our room in the darkness, a total safety hazard. Basic things like face clothes were not replenished during cleaning and housekeeping kept the doors opened during service which welcomed a a swarm of mosquitos into our room. If you like a beautiful jungle setting and don’t mind getting eaten alive by mosquitos, then this is your spot!

I’m so happy I found this resort. The Air Suite we booked was a dream come true and felt like a treehouse. It was private, surrounded by palm trees and the concrete and wood gave it a soothing minimalist feel that was so relaxing and comforting. The dual shower…exquisite. The best part was the private rooftop deck and plunge pool. We had total privacy and felt surrounded in beauty. The free breakfast was delicious with good options and the hotel restaurant was unbelievable. Their breakfast and dinner service was outstanding. You must try the squid and shrimp empanadas. Our room steward, Raquel, was so kind and accommodating whether it was restaurant suggestions or helping us navigate the area to even making sure we were comfortable. The front desk is also so friendly and helpful. I cannot recommend this resort highly enough. It was truly a dream come true experience and we cannot wait to return, the staff made us feel like we are family.

If I could give Be Tulum a higher rating, I would. This hotel is so special and unique. We stayed in the alcove suite with a plunge pool. It was like we were tucked away in the jungle. So peaceful, serene, and lots of privacy. The room was unique and clean, and the air conditioner was a nice relief from the heat. The restaurants here had amazing food, with beautiful views. The staff overall—from the front desk, to restaurants, and maids—were wonderful. Very attentive and polite. The concierge checked in daily, was super helpful in booking taxis and ATVs, and offered suggestions for other things to do. This was helpful since the seaweed was in full effect, but it didn't take away from the stay or the trip. It was still beautiful, could go in the ocean and lay on the beach beds. Don't let that stop you from booking!

I was in room one ! It was right behind the chekc in desk - you can hear everyone walking in . No privacy - not relaxing. No fridge - best part it was a walk to a beautiful beach and bar on the beach. Very clean

BE Tulum was on my list for a long time. It was all I have expected. Only things that were missing: Iron - Iron board No kettle or coffee machine. This was a big missing part. Also slippers can be given as floor is all natural. I think this could have been complimentary.

Raquel, our concierge, was excellent throughout our stay! Our room was beautiful and spacious. The entire property was gorgeous with the staff being extra attentive and friendly. We are already dreaming of our next trip to Tulum!

The property while a bit remote it was everything i hoped for. The staff was very friendly and courteous. Our room was exactly as pictured. The food at the beach front restaurant was AMAZING! Thank you for the hospitality, can’t wait to visit again!

The property arguably one of the nicest resorts in tulum. The rooms are nice and clean. Huge bed and sitting areas. All rooms have either a balcony or patio to relax on. Some have dipping pool in the patio if you choose to get that type of room. It is well maintained and clean. You will constantly see workers maintaining the cleanliness of the resort. The beach restaurant’s food is fresh. It has a wide variety of foods. You can relax on a beach couch or lounge chairs on the beach. It is the sister hotel to Nomade (next door) and a weekly activity calendar that is shared. They have many activities such as yoga, breath work, connection wellness and more. This is the place if you want to disconnect from the world and have some peace and quiet to relax. The staff is extremely friendly and helpful with every need.

Be Tulum is a solid 3 or 4 star property. The food was excellent and the staff was friendly and welcoming. It’s a more off the beaten path type of hotel which is not necessarily my type of vibe. The rooms need to be updated for the price they are charging (water temp fluctuates and wifi is ok). Trying this hotel one time was enough for us. I also wouldn’t stay there more than two nights. Overall, an OK hotel.

Be was fantastic. The service & staff, room & amenities, property & layout – all of it just top notch. We stayed in the Premium Beachfront Suite and were blown away with the view, the plunge pool, the space, design and confort. We dined at 4 Fuegos, Maresais, Kuu (sister property next door) and Macondo (sister property next door); everything was delicious. Also loved the Mayan Clay Massage on the beach deck overlooking the water. Overall a stellar stay and everything was above our expectations. We will definitely come back.

We stayed and Garden Suit and there was even no coffee machine in the room. there was no vip amenities except discount on food , even there was free rooms they didn't upgrade the room.

Just spent 6 days at Be Tulum and it was fantastic. The staff are friendly and every attentive and the hotel was immaculately well kept, even with the seaweed that is in season right now. Concierge service was great (ours was July and she took care of everything). Food was great too, and the atmosphere magical. Highly recommend!

stayed at this hotel in Tulum and had an unforgettable experience. The location is absolutely stunning, surrounded by nature and right on a beautiful stretch of beach, perfect for a quiet morning walk or watching the sunset. The food was amazing as well, breakfast, lunch, and dinner were all impressive, generous, and full of fresh local flavors. The staff were incredibly kind and attentive, always making sure everything was perfect. The room had that perfect “wild luxury” vibe: stylish yet close to nature, with thoughtful details everywhere. I would love to come back and stay here again; it’s truly one of the best places I’ve ever stayed.

Exquisite location & hotel. Everything was overpriced in the hotel but staff was kind and nice during stay. I will never stay here again because 3 weeks after our stay we received a suspicious charge on our credit card from this hotel. Bill was fully settled when we left and on reaching out no one got back to us. It is unsettling to know they still have our credit card information. Still no one reached out I emailed 4 times and reached out to 5 different hotel people on WhatsApp and still nothing.

Our concierge Samatha was very nice and professional and made our stay so enjoyable. The hotel is really nice and the service is exceptional. I would stay here again for sure.

Stay away from this hotel. They charged another room bill to my credit card and haven’t returned the money yet. I have contacted them several times, the management doesn’t care. I booked airport pickup only to realize they messed up, there was nobody there to pickup. And they claim there was a puncture, but when I asked the driver he wasn’t aware of anything like that. Stay away from this hotel, terrible management

I’m so happy I found this resort. The Air Suite we booked was a dream come true and felt like a treehouse. It was private, surrounded by palm trees and the concrete and wood gave it a soothing minimalist feel that was so relaxing and comforting. The dual shower…exquisite. The best part was the private rooftop deck and plunge pool. We had total privacy and felt surrounded in beauty. The free breakfast was delicious with good options and the hotel restaurant was unbelievable. Their breakfast and dinner service was outstanding. You must try the squid and shrimp empanadas. Our room steward, Raquel, was so kind and accommodating whether it was restaurant suggestions or helping us navigate the area to even making sure we were comfortable. The front desk is also so friendly and helpful. I cannot recommend this resort highly enough. It was truly a dream come true experience and we cannot wait to return, the staff made us feel like we are family.

Dejo mucho que desear el servicio por parte de front desk, dure 30 minutos haciendo el check in porque no encontraban una petición que hice 3 veces por llamada, parece que el área de reservaciones no está en coordinación con front desk El área de “Concierge” es solo el nombre, no tienen un buen servicio hacia las peticiones el cliente, quisimos pedir una pizza de otro restaurante y que nos apoyaran en coordinarse con los taxis que estaban justo afuera y que obviamente nosotros pagaríamos y no nos ayudaron Otros hoteles de 5 o 4 estrellas hacen que todas las peticiones de los clientes sean posibles, en éste hotel es la última vez que me quedo, de hecho tenía reservada una semana en el mes de enero y la cancelé No regreso

Great staff! You get assigned a concierge ours was Raquel he set up our transportation and atv with ease and front desk even book are reservations for dinner at Rosa negra

Have stayed her several times…service has declined…we have stayed here and there sister hotel Nomade…a total of 5 times. It’s been 3 years since we visited. The service is NOT what is used to be. On top of that, I left a diamond ring in the room and messaged them to retrieve it..and they literally have ghosted me since they first responded. I told them exactly where I left it. I have reached out to the concierge another two times day, zero response. Unacceptable. The overall service isn’t what it used to be at all but the lack of responsiveness is really INSANE. I am happy to edit this review WHEN I get A RESPONSE and help with going ring back. We had an ocean front room and loved it.

The resort and the rooms are beautiful. But the service was pretty awful from our experience. Staff ks friendly but pointless when it came to basic things. We had a broken light outside of our room entrance and we repeatedly asked them to fix it daily and it was not fixed until our last night after my husband had a stern talk with them. It was dangerous to walk in and out of our room in the darkness, a total safety hazard. Basic things like face clothes were not replenished during cleaning and housekeeping kept the doors opened during service which welcomed a a swarm of mosquitos into our room. If you like a beautiful jungle setting and don’t mind getting eaten alive by mosquitos, then this is your spot!

stayed at this hotel in Tulum and had an unforgettable experience. The location is absolutely stunning, surrounded by nature and right on a beautiful stretch of beach, perfect for a quiet morning walk or watching the sunset. The food was amazing as well, breakfast, lunch, and dinner were all impressive, generous, and full of fresh local flavors. The staff were incredibly kind and attentive, always making sure everything was perfect. The room had that perfect “wild luxury” vibe: stylish yet close to nature, with thoughtful details everywhere. I would love to come back and stay here again; it’s truly one of the best places I’ve ever stayed.

I like that Be Tulum is away from the noise and congestion. But, it’s an easy walk to the busy areas if you want a livelier crowd. The rooms are simply and beautifully furnished. The beach is clean and nice with good service. The vendors walking the beach can be a bit much. But, that’s no fault of the hotel.

Amazing location!

The property while a bit remote it was everything i hoped for. The staff was very friendly and courteous. Our room was exactly as pictured. The food at the beach front restaurant was AMAZING! Thank you for the hospitality, can’t wait to visit again!

My husband and I found Be Tulum the perfect honeymoon location! We stayed there for three nights and enjoyed the complimentary breakfast one morning which was amazing! The people were incredible, cleaning our room whenever we left the property, stocking up our water, and helping us with everything. The hotel is at the south end of the strip which made it quite a walk from some of the restaurants and activities we planned but with bikes, it was no problem at all. There is a bike rental very close to the property. The property is beautiful with plants and foliage everywhere! We were blown away by the beauty. The beach was swimmable and if you have never been to the Tulum hotel zone, you can walk on the sand to any of the resorts For pool access and restaurants. Just another option besides the street, kinda cool! I would give an 11/10 if I could. Be tulum was worth it for us and I will be returning one of these days!!

Excellent location in connection with nature.

The resort was a luxury experience with remarkable staff and stunning views. The designated pool areas were a treat and the surrounding community was well maintained and safe. We encourage you to keep bug repellant handy when visiting between June and September.

Great location!

A beautiful location

On the main strip in Tulum however pretty far down so expect to shell out for taxis. They drag the beach for the seaweed multiple times a day which was nice. Across all of the area we had moments with servers forgetting items we ordered etc. we borrowed bikes and the first few had issues like flat tires before we got a pair to use. The beauty of the area and the jungle vibes were enjoyable. You can use nomades restaurant / beach

Room was cleaned perfectly, concierge very attentive, food in Marezia delicious.

stayed at this hotel in Tulum and had an unforgettable experience. The location is absolutely stunning, surrounded by nature and right on a beautiful stretch of beach, perfect for a quiet morning walk or watching the sunset. The food was amazing as well, breakfast, lunch, and dinner were all impressive, generous, and full of fresh local flavors. The staff were incredibly kind and attentive, always making sure everything was perfect. The room had that perfect “wild luxury” vibe: stylish yet close to nature, with thoughtful details everywhere. I would love to come back and stay here again; it’s truly one of the best places I’ve ever stayed.

This is a very nice hotel. We had a comfortable room in a god condition. The service (housekeeping, restaurants, beach) were top notch. Two things: - the ocean was choppy during our stay. They have no control over that, of course, but the pools should be heated. With the pool ice cold, there was no comfortable swimming option. - drinks on the beach are north of $30 but if you are booking a room here you can afford it

I’m so happy I found this resort. The Air Suite we booked was a dream come true and felt like a treehouse. It was private, surrounded by palm trees and the concrete and wood gave it a soothing minimalist feel that was so relaxing and comforting. The dual shower…exquisite. The best part was the private rooftop deck and plunge pool. We had total privacy and felt surrounded in beauty. The free breakfast was delicious with good options and the hotel restaurant was unbelievable. Their breakfast and dinner service was outstanding. You must try the squid and shrimp empanadas. Our room steward, Raquel, was so kind and accommodating whether it was restaurant suggestions or helping us navigate the area to even making sure we were comfortable. The front desk is also so friendly and helpful. I cannot recommend this resort highly enough. It was truly a dream come true experience and we cannot wait to return, the staff made us feel like we are family.

If I could give Be Tulum a higher rating, I would. This hotel is so special and unique. We stayed in the alcove suite with a plunge pool. It was like we were tucked away in the jungle. So peaceful, serene, and lots of privacy. The room was unique and clean, and the air conditioner was a nice relief from the heat. The restaurants here had amazing food, with beautiful views. The staff overall—from the front desk, to restaurants, and maids—were wonderful. Very attentive and polite. The concierge checked in daily, was super helpful in booking taxis and ATVs, and offered suggestions for other things to do. This was helpful since the seaweed was in full effect, but it didn't take away from the stay or the trip. It was still beautiful, could go in the ocean and lay on the beach beds. Don't let that stop you from booking!

The property while a bit remote it was everything i hoped for. The staff was very friendly and courteous. Our room was exactly as pictured. The food at the beach front restaurant was AMAZING! Thank you for the hospitality, can’t wait to visit again!

The place is great. The staff are all so friendly and helpful. The ceviche is the best I’ve ever had!

Breakfast was small but delicious Clean rooms Beautiful location and beach

Be Tulum was wonderful—the staff, the room, the plunge pool, the spa, the atmosphere, the food—and I loved the free breakfast. However, there were two, quite large, issues that I did have with the hotel: (1) There were a lot of added-on service "gratuity fees." I was charged a $42 gratuity fee for using the minibar. That was worth more than anything that was in the minibar, which was old and stale; (2) once I added up my bill, after I left, it was incorrect by over $100.

Be was fantastic. The service & staff, room & amenities, property & layout – all of it just top notch. We stayed in the Premium Beachfront Suite and were blown away with the view, the plunge pool, the space, design and confort. We dined at 4 Fuegos, Maresais, Kuu (sister property next door) and Macondo (sister property next door); everything was delicious. Also loved the Mayan Clay Massage on the beach deck overlooking the water. Overall a stellar stay and everything was above our expectations. We will definitely come back.