I would especially like to commend the housekeeping staff. The cleanliness and upkeep of the suite were outstanding throughout our visit. It is clear that the housekeeping team takes great pride in their work, and their efforts significantly enhanced our overall experience. Their professionalism and attention to detail deserve recognition. Unfortunately, our interactions with the front desk staff — specifically the evening staff — were noticeably less welcoming. Upon arrival, the check-in experience felt cold and impersonal. Rather than being greeted warmly, it felt as though we were inconveniencing the staff simply by checking in. Additionally, during our stay, I politely asked the front desk whether there might be a fork I could borrow. After what appeared to be visible annoyance, I was directed to ask the restaurant instead, without any attempt to assist further. While the property itself is stunning and our upgraded suite made for an unforgettable stay, the level of hospitality displayed by the evening front desk staff did not reflect the caliber of the hotel itself. A warmer, more guest-focused approach from the front desk team would greatly improve the overall guest experience.
I would especially like to commend the housekeeping staff. The cleanliness and upkeep of the suite were outstanding throughout our visit. It is clear that the housekeeping team takes great pride in their work, and their efforts significantly enhanced our overall experience. Their professionalism and attention to detail deserve recognition. Unfortunately, our interactions with the front desk staff — specifically the evening staff — were noticeably less welcoming. Upon arrival, the check-in experience felt cold and impersonal. Rather than being greeted warmly, it felt as though we were inconveniencing the staff simply by checking in. Additionally, during our stay, I politely asked the front desk whether there might be a fork I could borrow. After what appeared to be visible annoyance, I was directed to ask the restaurant instead, without any attempt to assist further. While the property itself is stunning and our upgraded suite made for an unforgettable stay, the level of hospitality displayed by the evening front desk staff did not reflect the caliber of the hotel itself. A warmer, more guest-focused approach from the front desk team would greatly improve the overall guest experience.