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Kay Hotel


Amenities

  • Non-Smoking Rooms

  • Tour Desk

  • Housekeeping

  • Safe-Deposit Box

  • Beach (Nearby)

  • Luggage Storage

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Property description

Make use of convenient amenities such as complimentary wireless internet access, tour/ticket assistance, and bicycle tour information.
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Guest reviews

What guests think

AI-generated summary based on recent guest reviews

Kay Hotel draws mixed reactions: travellers praise its central, beach-adjacent location near Quinta Avenida and the ADO terminal, but many describe dated, poorly maintained facilities with closures, limited amenities, and persistent noise from nearby bars into the night.

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Facilities

Limited

Cleanliness

Poor

Rooms

Dated

Location

Central

Dining

Unknown

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10

Karl

IAN-logo

last month

·

Stayed 1 night

Staff was excellent. Room awesome. Only drawback.. No elevator. But the view makes up for it. Book the Junior suite room top floor. View 10/10
Staff was excellent. Room awesome. Only drawback.. No elevator. But the view makes up for it. Book the Junior suite room top floor. View 10/10

6

vince

IAN-logo

Mar 9, 2026

·

Stayed 2 nights

No English spoken... rooms were clean...the area was loud until 1 am or so then early morning trash pick up ...hard to sleep....needed to change reservation to cancel a night... miserable experience with the hotel and hotels.com.....over 2 hours and never resolved i kept being tols the hotel needed to approve....the hotel kept saying they never called.... and i was not permitted to talk to them
No English spoken... rooms were clean...the area was loud until 1 am or so then early morning trash pick up ...hard to sleep....needed to change reservation to cancel a night... miserable experience with the hotel and hotels.com.....over 2 hours and never resolved i kept being tols the hotel needed to approve....the hotel kept saying they never called.... and i was not permitted to talk to them

8

Dave

IAN-logo

Mar 3, 2026

·

Stayed 3 nights

Beach view is fantastic. Hotel could use a little tlc but price is right. Air was not working and put in new unit within a few hours.
Beach view is fantastic. Hotel could use a little tlc but price is right. Air was not working and put in new unit within a few hours.

8

CYNTHIA

IAN-logo

Feb 19, 2026

·

Stayed 4 nights

You get what you pay for here: a bed, a fridge, and a decent shower. It’s definitely 'budget,' but you can’t beat the logistics. Being right off Quinta Avenida and so close to the Ferry/Parque Los Fundadores saved us a ton on transport. Plus, being walking distance to Walmart makes it easy to keep the mini-fridge stocked. A great crash pad for travelers who prioritize location over fancy amenities. You will also have access to the beach club close by (across the way).
You get what you pay for here: a bed, a fridge, and a decent shower. It’s definitely 'budget,' but you can’t beat the logistics. Being right off Quinta Avenida and so close to the Ferry/Parque Los Fundadores saved us a ton on transport. Plus, being walking distance to Walmart makes it easy to keep the mini-fridge stocked. A great crash pad for travelers who prioritize location over fancy amenities. You will also have access to the beach club close by (across the way).

2

Jarmila

IAN-logo

Feb 11, 2026

·

Stayed 2 nights

Extremely filthy. The towels had lipstick on them and some unidentifiable brown spots, the sink was stinking of cigaretes, the bed sheets had stains on them. The music from across the street blared laudly every day until midnight. On top of that, the reception wanted me to pay some environmental fee! Another couple who were checking in had also some discrepency, the hotel wanted them to pay for the second person in the room despite them booking a room for two. I dont know how this ended up. Never again Hotel Kay!
Extremely filthy. The towels had lipstick on them and some unidentifiable brown spots, the sink was stinking of cigaretes, the bed sheets had stains on them. The music from across the street blared laudly every day until midnight. On top of that, the reception wanted me to pay some environmental fee! Another couple who were checking in had also some discrepency, the hotel wanted them to pay for the second person in the room despite them booking a room for two. I dont know how this ended up. Never again Hotel Kay!

Calle 2 Norte, entre 5a Avenida y ZFM, Playa del Carmen Centro, Playa del Carmen, Quintana Roo, Mexico

Location

With a stay at Hotel Kay Adults Only in Playa del Carmen (Downtown Playa del Carmen), you'll be steps from Playa del Carmen Main Beach and Quinta Avenida. This hotel is 0.2 mi (0.3 km) from Playa del Carmen Maritime Terminal and 0.7 mi (1.1 km) from Mamitas Beach.

Playa del Carmen Main Beach(0.1 miles)

Quinta Avenida(0.1 miles)

Founders Park(0.1 miles)

Portal Maya(0.1 miles)

Playa del Carmen Maritime Terminal(0.2 miles)

Playacar Beach(0.2 miles)

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Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

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Check-in

Check-out

From 15:00 to 04:00

Before 12:00


Security deposit

You'll be required to pay the fully refundable deposit for this property.

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Good to know

Additional policies and info about this property.

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FAQs

No pets or service animals are allowed at this adults-only property.


Check-in time is from 15:00 to 04:00, and check-out time is at 12:00. Early or late check-in/check-out may be available upon request, but additional charges may apply.

The hotel is located in Downtown Playa del Carmen, just steps from Playa del Carmen Main Beach and Quinta Avenida. It is 0.2 mi from Playa del Carmen Maritime Terminal and 0.7 mi from Mamitas Beach.


Children 12 years old and younger are not permitted at this adults-only property.


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