Kay Hotel
From
$59
/ night
Select dates to see prices and availability
From
$59
/ night
About this property
Make use of convenient amenities such as complimentary wireless internet access, tour/ticket assistance, and bicycle tour information.
Amenities
Make use of convenient amenities such as complimentary wireless internet access, tour/ticket assistance, and bicycle tour information.
Business amenities
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage.
Dining
Grab a bite from the grocery/convenience store serving guests of Hotel Kay Adults Only.
Rooms
Stay in one of 15 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include phones and laptop-compatible safes, and housekeeping is provided daily.
Location
With a stay at Hotel Kay Adults Only in Playa del Carmen (Downtown Playa del Carmen), you'll be steps from Playa del Carmen Main Beach and Quinta Avenida. This hotel is 0.2 mi (0.3 km) from Playa del Carmen Maritime Terminal and 0.2 mi (0.3 km) from Playacar Beach.
What's nearby
Playa del Carmen Main Beach(0.1 miles)
Quinta Avenida(0.1 miles)
Founders Park(0.1 miles)
Portal Maya(0.1 miles)
Playa del Carmen Maritime Terminal(0.2 miles)
Playacar Beach(0.2 miles)
Frida Kahlo Museum(0.3 miles)
Chabad Playa del Carmen(0.3 miles)
Paseo del Carmen(0.3 miles)
Mercado Playa del Carmen(0.3 miles)
Playa del Carmen Lighthouse(0.3 miles)
Plaza Paraiso(0.4 miles)
3D Museum of Wonders(0.4 miles)
Calle 12(0.4 miles)
Calle Corazón(0.4 miles)
Cozumel Intl. Airport (CZM)(20.8 miles)
Cancun Intl. Airport (CUN)(35.4 miles)
Tulum Intl. Airport (TQO)(66 miles)
Non-Smoking Rooms
Tour Desk
Housekeeping
Safe-Deposit Box
Beach (Nearby)
Luggage Storage
Location
Calle 2 Norte, entre 5a Avenida y ZFM, Playa del Carmen Centro, Playa del Carmen, Quintana Roo, Mexico
Playa del Carmen Main Beach (0.1 miles)
Quinta Avenida (0.1 miles)
Founders Park (0.1 miles)
Portal Maya (0.1 miles)
Playa del Carmen Maritime Terminal (0.2 miles)
Playacar Beach (0.2 miles)
Room options
4
Basic Room, 1 King Bed
Room details
1 King Bed
Sleeps 3
Wi-Fi (Free)Private BathroomSafe
5
Basic Room, 2 Double Beds
Room details
2 Full Beds
Sleeps 4
Wi-Fi (Free)Private BathroomSafe
5
Junior Room
Room details
1 King Bed
Sleeps 3
Wi-Fi (Free)Private BathroomSafe
Guest reviews of Kay Hotel
8
Good
Based on 252 verified reviews
Who stays here?
Couple
55%
Group
27%
Solo
17%
What guests think
AI-generated summary based on recent guest reviews
Kay Hotel draws mixed reactions: travellers praise its central, beach-adjacent location near Quinta Avenida and the ADO terminal, but many describe dated, poorly maintained facilities with closures, limited amenities, and persistent noise from nearby bars into the night.
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What guests think
Kay Hotel draws mixed reactions: travellers praise its central, beach-adjacent location near Quinta Avenida and the ADO terminal, but many describe dated, poorly maintained facilities with closures, limited amenities, and persistent noise from nearby bars into the night.
Cleanliness is a recurring concern, with reports of stained linens, unpleasant odors, mold, bugs, and worn bathrooms, though a few guests found rooms acceptably clean. Service feedback is inconsistent: some praise friendly reception, while others faced absent or unresponsive staff, disputes over extra fees, security lapses, and even being unable to exit the building early morning. Overall, it suits budget travelers comfortable with basics amid a lively setting.
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AI-generated summary based on recent guest reviews
Facilities
Facilities are very limited and worn: no elevator, the rooftop and pool areas are closed, and access is sometimes offered at a beach club across the street that several guests found dirty.
Related guest reviews
4
Francisco
Jul 8, 2024
·
Stayed 2 nights
Not a very good location. The hotel is falling a part , old bathrooms and the hole building needs renovation
Not a very good location. The hotel is falling a part , old bathrooms and the hole building needs renovation
6
Jeffrey
Mar 18, 2025
·
Stayed 1 night
The hotel is literally a 30 second walk to the beach, and if you have the "junior room" you can even see Cozumel from the bed. The hotel is severely "worn". Cracked tiles everywhere, plywood blocking roof access (no pool available), 4 flight walkup, no elevators. It's in the heart of Calle Norte, close to all the shops and restaurants, but the towels provided are a step above newspaper in terms of drying ability. The room had a malfunctioning TV, but good AC, fluctuating water pressure, but at least it did get hot on occasion. This is perfect for someone on a budget, but don't expect more than the absolute basics. Teens on spring break, or just wanting a cheap "on the beach" hotel, is what you're getting. At $60/night can't be much more picky. The downstairs tattoo salon does have a few hookers that will proposition you for "fiestas". The hammock in the room was a nice touch
The hotel is literally a 30 second walk to the beach, and if you have the "junior room" you can even see Cozumel from the bed. The hotel is severely "worn". Cracked tiles everywhere, plywood blocking roof access (no pool available), 4 flight walkup, no elevators. It's in the heart of Calle Norte, close to all the shops and restaurants, but the towels provided are a step above newspaper in terms of drying ability. The room had a malfunctioning TV, but good AC, fluctuating water pressure, but at least it did get hot on occasion. This is perfect for someone on a budget, but don't expect more than the absolute basics. Teens on spring break, or just wanting a cheap "on the beach" hotel, is what you're getting. At $60/night can't be much more picky. The downstairs tattoo salon does have a few hookers that will proposition you for "fiestas". The hammock in the room was a nice touch
4
Beatriz
Sep 23, 2025
·
Stayed 1 night
buena ubicacion cerca de trasporte y de tiendas y zona turistica no me gusto tienes qué subir tus maletas por escalera no ay elevador sistema de baño muy antiguo te cobran ahi un impuesto extra para ir por divercion y solo ir a dormir si
buena ubicacion cerca de trasporte y de tiendas y zona turistica no me gusto tienes qué subir tus maletas por escalera no ay elevador sistema de baño muy antiguo te cobran ahi un impuesto extra para ir por divercion y solo ir a dormir si
2
Adrian
Sep 25, 2025
·
Stayed 2 nights
Las instalaciones no le dan mantenimiento, tienen óxido y huele a humedad.
Las instalaciones no le dan mantenimiento, tienen óxido y huele a humedad.
8
JOSE LUIS
Sep 2, 2024
·
Stayed 2 nights
No tiene elevador y me tocó hasta el tercer piso y en la página por internet no mencionan eso.....la alberca no está en el hotel sino en el de enfrente y demasiado sucia el agua. Ya se que ahí no me vuelvo a hospedar.
No tiene elevador y me tocó hasta el tercer piso y en la página por internet no mencionan eso.....la alberca no está en el hotel sino en el de enfrente y demasiado sucia el agua. Ya se que ahí no me vuelvo a hospedar.
6
Todd
Feb 15, 2024
·
Stayed 7 nights
The hotel is old and neglected but the location and view are amazing, the rooftop is permanently closed and the street noise is all night long, but for the price, you get what you paid for.
The hotel is old and neglected but the location and view are amazing, the rooftop is permanently closed and the street noise is all night long, but for the price, you get what you paid for.
4
DONATO
Jun 17, 2025
·
Stayed 8 nights
ZERO FRONT DESK, NO HOT WATER, NO CHAIRS OR TABLES, NO TOWELS OR PILLOWS... AND HARDLY ANY AC
ZERO FRONT DESK, NO HOT WATER, NO CHAIRS OR TABLES, NO TOWELS OR PILLOWS... AND HARDLY ANY AC
6
Jeremy
Jan 17, 2024
·
Stayed 1 night
My experience here was OK. The staff was nice and friendly and the location was great. The building its is outdated. The top sheet on the bed had hair on it. Only 2 out of the 4 pillows had fresh lining. Whoever cleaned my room took my pesos off of the stand. It was only $7.00. The bathroom had footprints in the tub and small bugs everywhere. The AC worked great. And the view and balcony is amazing. The jacuzzi and upper terrace don’t look like it has been used in years. It was blocked off. My stay did come with free lounge chair access on the beach. It was an ok cheap place to stay for a couple days. I honestly would come back. That’s why I didn’t complain about any of the negative things. I got what I paid for. And I’m usually a luxury traveler so my opinion comes with a little bias. This was my first time in playa del Carmen. Like it better than Cancun Cozumel and Tulum. Follow my luxury travel on instagram @driptripjay
My experience here was OK. The staff was nice and friendly and the location was great. The building its is outdated. The top sheet on the bed had hair on it. Only 2 out of the 4 pillows had fresh lining. Whoever cleaned my room took my pesos off of the stand. It was only $7.00. The bathroom had footprints in the tub and small bugs everywhere. The AC worked great. And the view and balcony is amazing. The jacuzzi and upper terrace don’t look like it has been used in years. It was blocked off. My stay did come with free lounge chair access on the beach. It was an ok cheap place to stay for a couple days. I honestly would come back. That’s why I didn’t complain about any of the negative things. I got what I paid for. And I’m usually a luxury traveler so my opinion comes with a little bias. This was my first time in playa del Carmen. Like it better than Cancun Cozumel and Tulum. Follow my luxury travel on instagram @driptripjay
2
Jose
Jun 5, 2025
·
Stayed 5 nights
Had the mesquites welcome us when we got there no one was at the front desk ceiling was leaking old hotel
Had the mesquites welcome us when we got there no one was at the front desk ceiling was leaking old hotel
2
Shawn David
Apr 9, 2025
·
Stayed 7 nights
All the pictures on tthe website were about 40 years old. The entire hotel looked like a landlord special. Mold everywhere, the belchony railing is rusted and falling off. There are cracked loose tiles all over the stairwell. The pool was closed so they offered the pool across at the Riviera(which was filled with scum, hair, garbage) The only good thing was the cleaning staff. I bever complain about things but this i
All the pictures on tthe website were about 40 years old. The entire hotel looked like a landlord special. Mold everywhere, the belchony railing is rusted and falling off. There are cracked loose tiles all over the stairwell. The pool was closed so they offered the pool across at the Riviera(which was filled with scum, hair, garbage) The only good thing was the cleaning staff. I bever complain about things but this i
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AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness is a frequent complaint, including stained linens, bad odors, mold, insects, and tired bathrooms; a few guests said their rooms were acceptably clean.
Related guest reviews
4
Tim
Jan 2, 2025
·
Stayed 2 nights
water for toilet, shower, sink was very weak and at times did not work. The bathtub water did not work only shower and it only sprinkled. The area was full of drug dealers and at night it was incredibly lpud with them doing karaoke or yelling or turning their stereo full blast. A dog can hear barking non stop throughout the night with nobody to stop the dog from barking.the area is very rusty so becareful where u put ur hands. There are small mites and ants all ober the floor so keep your things off ground. They only give u 2 towels and used shampoo
water for toilet, shower, sink was very weak and at times did not work. The bathtub water did not work only shower and it only sprinkled. The area was full of drug dealers and at night it was incredibly lpud with them doing karaoke or yelling or turning their stereo full blast. A dog can hear barking non stop throughout the night with nobody to stop the dog from barking.the area is very rusty so becareful where u put ur hands. There are small mites and ants all ober the floor so keep your things off ground. They only give u 2 towels and used shampoo
4
Carlos Iván Arriaga
Jan 2, 2025
·
Stayed 3 nights
Me gusto , la ubicacion cerca de la playa El personal amable No me gusto la limpieza del cuarto , toallas muy viejas, cortinas con hongos, las sabanas muy delgadas.
Me gusto , la ubicacion cerca de la playa El personal amable No me gusto la limpieza del cuarto , toallas muy viejas, cortinas con hongos, las sabanas muy delgadas.
2
Humberto
May 21, 2025
·
Stayed 2 nights
Espantoso , nada que ver con las fotos publicadas , holores muy desagradables en todo el cuato 0% recomndable
Espantoso , nada que ver con las fotos publicadas , holores muy desagradables en todo el cuato 0% recomndable
2
Jarmila
Feb 11, 2026
·
Stayed 2 nights
Extremely filthy. The towels had lipstick on them and some unidentifiable brown spots, the sink was stinking of cigaretes, the bed sheets had stains on them. The music from across the street blared laudly every day until midnight. On top of that, the reception wanted me to pay some environmental fee! Another couple who were checking in had also some discrepency, the hotel wanted them to pay for the second person in the room despite them booking a room for two. I dont know how this ended up. Never again Hotel Kay!
Extremely filthy. The towels had lipstick on them and some unidentifiable brown spots, the sink was stinking of cigaretes, the bed sheets had stains on them. The music from across the street blared laudly every day until midnight. On top of that, the reception wanted me to pay some environmental fee! Another couple who were checking in had also some discrepency, the hotel wanted them to pay for the second person in the room despite them booking a room for two. I dont know how this ended up. Never again Hotel Kay!
8
Ricardo
Mar 20, 2024
·
Stayed 1 night
Hotel muy cercano a la playa y a la estacion del bus. Muy limpio, solo que hay que subir escaleras. Hotel viejo, basico, pero buen precio.
Hotel muy cercano a la playa y a la estacion del bus. Muy limpio, solo que hay que subir escaleras. Hotel viejo, basico, pero buen precio.
6
Jeremy
Jan 17, 2024
·
Stayed 1 night
My experience here was OK. The staff was nice and friendly and the location was great. The building its is outdated. The top sheet on the bed had hair on it. Only 2 out of the 4 pillows had fresh lining. Whoever cleaned my room took my pesos off of the stand. It was only $7.00. The bathroom had footprints in the tub and small bugs everywhere. The AC worked great. And the view and balcony is amazing. The jacuzzi and upper terrace don’t look like it has been used in years. It was blocked off. My stay did come with free lounge chair access on the beach. It was an ok cheap place to stay for a couple days. I honestly would come back. That’s why I didn’t complain about any of the negative things. I got what I paid for. And I’m usually a luxury traveler so my opinion comes with a little bias. This was my first time in playa del Carmen. Like it better than Cancun Cozumel and Tulum. Follow my luxury travel on instagram @driptripjay
My experience here was OK. The staff was nice and friendly and the location was great. The building its is outdated. The top sheet on the bed had hair on it. Only 2 out of the 4 pillows had fresh lining. Whoever cleaned my room took my pesos off of the stand. It was only $7.00. The bathroom had footprints in the tub and small bugs everywhere. The AC worked great. And the view and balcony is amazing. The jacuzzi and upper terrace don’t look like it has been used in years. It was blocked off. My stay did come with free lounge chair access on the beach. It was an ok cheap place to stay for a couple days. I honestly would come back. That’s why I didn’t complain about any of the negative things. I got what I paid for. And I’m usually a luxury traveler so my opinion comes with a little bias. This was my first time in playa del Carmen. Like it better than Cancun Cozumel and Tulum. Follow my luxury travel on instagram @driptripjay
2
Jake
Aug 20, 2025
·
Stayed 4 nights
Good location that was about it. I had booked 4 nights but was only able to stay one which I got 0 sleep. Place is dirty, no hot water in the shower, and felt very unsafe. Checked out early next morning and booked a better place.
Good location that was about it. I had booked 4 nights but was only able to stay one which I got 0 sleep. Place is dirty, no hot water in the shower, and felt very unsafe. Checked out early next morning and booked a better place.
6
Wieslaw
Feb 9, 2025
·
Stayed 4 nights
The seals around the shower tub are all but gone and in desperate need of upgrade/restoration
The seals around the shower tub are all but gone and in desperate need of upgrade/restoration
2
Bhranti
Feb 28, 2025
·
Stayed 3 nights
Property was not in good condition. Blankets and sheets had a strong unpleasant odor. Overall it was a terrible experience. This rundown property only deserves a one star.
Property was not in good condition. Blankets and sheets had a strong unpleasant odor. Overall it was a terrible experience. This rundown property only deserves a one star.
2
Shawn David
Apr 9, 2025
·
Stayed 7 nights
All the pictures on tthe website were about 40 years old. The entire hotel looked like a landlord special. Mold everywhere, the belchony railing is rusted and falling off. There are cracked loose tiles all over the stairwell. The pool was closed so they offered the pool across at the Riviera(which was filled with scum, hair, garbage) The only good thing was the cleaning staff. I bever complain about things but this i
All the pictures on tthe website were about 40 years old. The entire hotel looked like a landlord special. Mold everywhere, the belchony railing is rusted and falling off. There are cracked loose tiles all over the stairwell. The pool was closed so they offered the pool across at the Riviera(which was filled with scum, hair, garbage) The only good thing was the cleaning staff. I bever complain about things but this i
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AI-generated summary based on recent guest reviews
Rooms
Rooms are basic and dated, with ocean views in some; multiple guests reported strong street noise at night and issues like inconsistent hot water or malfunctioning fixtures.
Related guest reviews
8
CYNTHIA
Feb 19, 2026
·
Stayed 4 nights
You get what you pay for here: a bed, a fridge, and a decent shower. It’s definitely 'budget,' but you can’t beat the logistics. Being right off Quinta Avenida and so close to the Ferry/Parque Los Fundadores saved us a ton on transport. Plus, being walking distance to Walmart makes it easy to keep the mini-fridge stocked. A great crash pad for travelers who prioritize location over fancy amenities. You will also have access to the beach club close by (across the way).
You get what you pay for here: a bed, a fridge, and a decent shower. It’s definitely 'budget,' but you can’t beat the logistics. Being right off Quinta Avenida and so close to the Ferry/Parque Los Fundadores saved us a ton on transport. Plus, being walking distance to Walmart makes it easy to keep the mini-fridge stocked. A great crash pad for travelers who prioritize location over fancy amenities. You will also have access to the beach club close by (across the way).
6
Paola
May 26, 2025
·
Stayed 3 nights
Es bueno para llegar y descansar . Le falta mucho Mantenimiento. Los señores de recepción muy amables . Por distancia es perfecto ya que está muy cerca del ADO. En época de sargaso se acumula mucho en la zona .
Es bueno para llegar y descansar . Le falta mucho Mantenimiento. Los señores de recepción muy amables . Por distancia es perfecto ya que está muy cerca del ADO. En época de sargaso se acumula mucho en la zona .
6
Jeffrey
Mar 18, 2025
·
Stayed 1 night
The hotel is literally a 30 second walk to the beach, and if you have the "junior room" you can even see Cozumel from the bed. The hotel is severely "worn". Cracked tiles everywhere, plywood blocking roof access (no pool available), 4 flight walkup, no elevators. It's in the heart of Calle Norte, close to all the shops and restaurants, but the towels provided are a step above newspaper in terms of drying ability. The room had a malfunctioning TV, but good AC, fluctuating water pressure, but at least it did get hot on occasion. This is perfect for someone on a budget, but don't expect more than the absolute basics. Teens on spring break, or just wanting a cheap "on the beach" hotel, is what you're getting. At $60/night can't be much more picky. The downstairs tattoo salon does have a few hookers that will proposition you for "fiestas". The hammock in the room was a nice touch
The hotel is literally a 30 second walk to the beach, and if you have the "junior room" you can even see Cozumel from the bed. The hotel is severely "worn". Cracked tiles everywhere, plywood blocking roof access (no pool available), 4 flight walkup, no elevators. It's in the heart of Calle Norte, close to all the shops and restaurants, but the towels provided are a step above newspaper in terms of drying ability. The room had a malfunctioning TV, but good AC, fluctuating water pressure, but at least it did get hot on occasion. This is perfect for someone on a budget, but don't expect more than the absolute basics. Teens on spring break, or just wanting a cheap "on the beach" hotel, is what you're getting. At $60/night can't be much more picky. The downstairs tattoo salon does have a few hookers that will proposition you for "fiestas". The hammock in the room was a nice touch
8
Shea
Jul 31, 2025
·
Stayed 7 nights
Affordable place. Not a whole lot of amenities but the view and location are excellent. I would stay again.
Affordable place. Not a whole lot of amenities but the view and location are excellent. I would stay again.
6
Todd
Feb 15, 2024
·
Stayed 7 nights
The hotel is old and neglected but the location and view are amazing, the rooftop is permanently closed and the street noise is all night long, but for the price, you get what you paid for.
The hotel is old and neglected but the location and view are amazing, the rooftop is permanently closed and the street noise is all night long, but for the price, you get what you paid for.
2
Jarmila
Feb 11, 2026
·
Stayed 2 nights
Extremely filthy. The towels had lipstick on them and some unidentifiable brown spots, the sink was stinking of cigaretes, the bed sheets had stains on them. The music from across the street blared laudly every day until midnight. On top of that, the reception wanted me to pay some environmental fee! Another couple who were checking in had also some discrepency, the hotel wanted them to pay for the second person in the room despite them booking a room for two. I dont know how this ended up. Never again Hotel Kay!
Extremely filthy. The towels had lipstick on them and some unidentifiable brown spots, the sink was stinking of cigaretes, the bed sheets had stains on them. The music from across the street blared laudly every day until midnight. On top of that, the reception wanted me to pay some environmental fee! Another couple who were checking in had also some discrepency, the hotel wanted them to pay for the second person in the room despite them booking a room for two. I dont know how this ended up. Never again Hotel Kay!
6
Jeffrey
Apr 30, 2025
·
Stayed 3 nights
Don’t plan on having a car here, you’re inside the Calle Norte walking zone. Beach is right outside
Don’t plan on having a car here, you’re inside the Calle Norte walking zone. Beach is right outside
6
Bruce
Nov 24, 2024
·
Stayed 2 nights
Very close to the beach.Quite noisy at night with 3 bars underneath and across the street.
Very close to the beach.Quite noisy at night with 3 bars underneath and across the street.
4
DONATO
Jun 17, 2025
·
Stayed 8 nights
ZERO FRONT DESK, NO HOT WATER, NO CHAIRS OR TABLES, NO TOWELS OR PILLOWS... AND HARDLY ANY AC
ZERO FRONT DESK, NO HOT WATER, NO CHAIRS OR TABLES, NO TOWELS OR PILLOWS... AND HARDLY ANY AC
8
Jodi-Anne
Oct 21, 2024
·
Stayed 1 night
Just stayed one night, arrived late and left early. View from room was gorgeous but weather was not good to enjoy it.
Just stayed one night, arrived late and left early. View from room was gorgeous but weather was not good to enjoy it.
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AI-generated summary based on recent guest reviews
Service
Service is inconsistent: some guests found staff friendly, but others reported no front desk coverage or responses, disputes over extra fees, security lapses, and even being locked inside early morning.
Related guest reviews
6
Paola
May 26, 2025
·
Stayed 3 nights
Es bueno para llegar y descansar . Le falta mucho Mantenimiento. Los señores de recepción muy amables . Por distancia es perfecto ya que está muy cerca del ADO. En época de sargaso se acumula mucho en la zona .
Es bueno para llegar y descansar . Le falta mucho Mantenimiento. Los señores de recepción muy amables . Por distancia es perfecto ya que está muy cerca del ADO. En época de sargaso se acumula mucho en la zona .
8
Shannon
Jul 5, 2024
·
Stayed 3 nights
The staff is excellent..
The staff is excellent..
4
Carlos Iván Arriaga
Jan 2, 2025
·
Stayed 3 nights
Me gusto , la ubicacion cerca de la playa El personal amable No me gusto la limpieza del cuarto , toallas muy viejas, cortinas con hongos, las sabanas muy delgadas.
Me gusto , la ubicacion cerca de la playa El personal amable No me gusto la limpieza del cuarto , toallas muy viejas, cortinas con hongos, las sabanas muy delgadas.
10
Edin
Nov 2, 2024
·
Stayed 2 nights
the place was nice and clean and all staf was very frendly.
the place was nice and clean and all staf was very frendly.
2
Jarmila
Feb 11, 2026
·
Stayed 2 nights
Extremely filthy. The towels had lipstick on them and some unidentifiable brown spots, the sink was stinking of cigaretes, the bed sheets had stains on them. The music from across the street blared laudly every day until midnight. On top of that, the reception wanted me to pay some environmental fee! Another couple who were checking in had also some discrepency, the hotel wanted them to pay for the second person in the room despite them booking a room for two. I dont know how this ended up. Never again Hotel Kay!
Extremely filthy. The towels had lipstick on them and some unidentifiable brown spots, the sink was stinking of cigaretes, the bed sheets had stains on them. The music from across the street blared laudly every day until midnight. On top of that, the reception wanted me to pay some environmental fee! Another couple who were checking in had also some discrepency, the hotel wanted them to pay for the second person in the room despite them booking a room for two. I dont know how this ended up. Never again Hotel Kay!
4
DONATO
Jun 17, 2025
·
Stayed 8 nights
ZERO FRONT DESK, NO HOT WATER, NO CHAIRS OR TABLES, NO TOWELS OR PILLOWS... AND HARDLY ANY AC
ZERO FRONT DESK, NO HOT WATER, NO CHAIRS OR TABLES, NO TOWELS OR PILLOWS... AND HARDLY ANY AC
6
Jeremy
Jan 17, 2024
·
Stayed 1 night
My experience here was OK. The staff was nice and friendly and the location was great. The building its is outdated. The top sheet on the bed had hair on it. Only 2 out of the 4 pillows had fresh lining. Whoever cleaned my room took my pesos off of the stand. It was only $7.00. The bathroom had footprints in the tub and small bugs everywhere. The AC worked great. And the view and balcony is amazing. The jacuzzi and upper terrace don’t look like it has been used in years. It was blocked off. My stay did come with free lounge chair access on the beach. It was an ok cheap place to stay for a couple days. I honestly would come back. That’s why I didn’t complain about any of the negative things. I got what I paid for. And I’m usually a luxury traveler so my opinion comes with a little bias. This was my first time in playa del Carmen. Like it better than Cancun Cozumel and Tulum. Follow my luxury travel on instagram @driptripjay
My experience here was OK. The staff was nice and friendly and the location was great. The building its is outdated. The top sheet on the bed had hair on it. Only 2 out of the 4 pillows had fresh lining. Whoever cleaned my room took my pesos off of the stand. It was only $7.00. The bathroom had footprints in the tub and small bugs everywhere. The AC worked great. And the view and balcony is amazing. The jacuzzi and upper terrace don’t look like it has been used in years. It was blocked off. My stay did come with free lounge chair access on the beach. It was an ok cheap place to stay for a couple days. I honestly would come back. That’s why I didn’t complain about any of the negative things. I got what I paid for. And I’m usually a luxury traveler so my opinion comes with a little bias. This was my first time in playa del Carmen. Like it better than Cancun Cozumel and Tulum. Follow my luxury travel on instagram @driptripjay
2
Justine
Jun 25, 2025
·
Stayed 3 nights
Nous avons vécu une expérience très préoccupante dans votre hôtel, avec de graves manquements à la sécurité. Quelqu’un est entré dans notre chambre et à fouillé nos affaires malgré notre demande de ne pas accéder à la chambre. Le matin de notre départ, nous étions enfermés à clé dans l’hôtel sans personnel, sans moyen de sortir, (et personne ne nous en a informé) puis aucune assistance n’a été apportée même en appelant l’hotel personne ne répondait. La poignée de la fenêtre du balcon était cassée, aucune caméra de surveillance ne fonctionnait, et le personnel a refusé de confirmer et documenter notre départ anticipé. Nous avons quitté après deux nuits au lieu de trois face à ces conditions inacceptables.
Nous avons vécu une expérience très préoccupante dans votre hôtel, avec de graves manquements à la sécurité. Quelqu’un est entré dans notre chambre et à fouillé nos affaires malgré notre demande de ne pas accéder à la chambre. Le matin de notre départ, nous étions enfermés à clé dans l’hôtel sans personnel, sans moyen de sortir, (et personne ne nous en a informé) puis aucune assistance n’a été apportée même en appelant l’hotel personne ne répondait. La poignée de la fenêtre du balcon était cassée, aucune caméra de surveillance ne fonctionnait, et le personnel a refusé de confirmer et documenter notre départ anticipé. Nous avons quitté après deux nuits au lieu de trois face à ces conditions inacceptables.
2
Jose
Jun 5, 2025
·
Stayed 5 nights
Had the mesquites welcome us when we got there no one was at the front desk ceiling was leaking old hotel
Had the mesquites welcome us when we got there no one was at the front desk ceiling was leaking old hotel
2
Shawn David
Apr 9, 2025
·
Stayed 7 nights
All the pictures on tthe website were about 40 years old. The entire hotel looked like a landlord special. Mold everywhere, the belchony railing is rusted and falling off. There are cracked loose tiles all over the stairwell. The pool was closed so they offered the pool across at the Riviera(which was filled with scum, hair, garbage) The only good thing was the cleaning staff. I bever complain about things but this i
All the pictures on tthe website were about 40 years old. The entire hotel looked like a landlord special. Mold everywhere, the belchony railing is rusted and falling off. There are cracked loose tiles all over the stairwell. The pool was closed so they offered the pool across at the Riviera(which was filled with scum, hair, garbage) The only good thing was the cleaning staff. I bever complain about things but this i
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AI-generated summary based on recent guest reviews
Location
Highly central and steps from the beach, Quinta Avenida, and the ADO bus terminal, making it easy to walk everywhere. Several reviews mention loud nightlife nearby and a few felt the immediate area was rough.
Related guest reviews
8
CYNTHIA
Feb 19, 2026
·
Stayed 4 nights
You get what you pay for here: a bed, a fridge, and a decent shower. It’s definitely 'budget,' but you can’t beat the logistics. Being right off Quinta Avenida and so close to the Ferry/Parque Los Fundadores saved us a ton on transport. Plus, being walking distance to Walmart makes it easy to keep the mini-fridge stocked. A great crash pad for travelers who prioritize location over fancy amenities. You will also have access to the beach club close by (across the way).
You get what you pay for here: a bed, a fridge, and a decent shower. It’s definitely 'budget,' but you can’t beat the logistics. Being right off Quinta Avenida and so close to the Ferry/Parque Los Fundadores saved us a ton on transport. Plus, being walking distance to Walmart makes it easy to keep the mini-fridge stocked. A great crash pad for travelers who prioritize location over fancy amenities. You will also have access to the beach club close by (across the way).
6
Paola
May 26, 2025
·
Stayed 3 nights
Es bueno para llegar y descansar . Le falta mucho Mantenimiento. Los señores de recepción muy amables . Por distancia es perfecto ya que está muy cerca del ADO. En época de sargaso se acumula mucho en la zona .
Es bueno para llegar y descansar . Le falta mucho Mantenimiento. Los señores de recepción muy amables . Por distancia es perfecto ya que está muy cerca del ADO. En época de sargaso se acumula mucho en la zona .
4
Francisco
Jul 8, 2024
·
Stayed 2 nights
Not a very good location. The hotel is falling a part , old bathrooms and the hole building needs renovation
Not a very good location. The hotel is falling a part , old bathrooms and the hole building needs renovation
6
Jeffrey
Mar 18, 2025
·
Stayed 1 night
The hotel is literally a 30 second walk to the beach, and if you have the "junior room" you can even see Cozumel from the bed. The hotel is severely "worn". Cracked tiles everywhere, plywood blocking roof access (no pool available), 4 flight walkup, no elevators. It's in the heart of Calle Norte, close to all the shops and restaurants, but the towels provided are a step above newspaper in terms of drying ability. The room had a malfunctioning TV, but good AC, fluctuating water pressure, but at least it did get hot on occasion. This is perfect for someone on a budget, but don't expect more than the absolute basics. Teens on spring break, or just wanting a cheap "on the beach" hotel, is what you're getting. At $60/night can't be much more picky. The downstairs tattoo salon does have a few hookers that will proposition you for "fiestas". The hammock in the room was a nice touch
The hotel is literally a 30 second walk to the beach, and if you have the "junior room" you can even see Cozumel from the bed. The hotel is severely "worn". Cracked tiles everywhere, plywood blocking roof access (no pool available), 4 flight walkup, no elevators. It's in the heart of Calle Norte, close to all the shops and restaurants, but the towels provided are a step above newspaper in terms of drying ability. The room had a malfunctioning TV, but good AC, fluctuating water pressure, but at least it did get hot on occasion. This is perfect for someone on a budget, but don't expect more than the absolute basics. Teens on spring break, or just wanting a cheap "on the beach" hotel, is what you're getting. At $60/night can't be much more picky. The downstairs tattoo salon does have a few hookers that will proposition you for "fiestas". The hammock in the room was a nice touch
8
Monica
Mar 5, 2025
·
Stayed 1 night
Excellent location. Just know therenis no elevator nor help to carry your bags.
Excellent location. Just know therenis no elevator nor help to carry your bags.
8
Shea
Jul 31, 2025
·
Stayed 7 nights
Affordable place. Not a whole lot of amenities but the view and location are excellent. I would stay again.
Affordable place. Not a whole lot of amenities but the view and location are excellent. I would stay again.
6
Jeffrey
Apr 30, 2025
·
Stayed 3 nights
Don’t plan on having a car here, you’re inside the Calle Norte walking zone. Beach is right outside
Don’t plan on having a car here, you’re inside the Calle Norte walking zone. Beach is right outside
6
Bruce
Nov 24, 2024
·
Stayed 2 nights
Very close to the beach.Quite noisy at night with 3 bars underneath and across the street.
Very close to the beach.Quite noisy at night with 3 bars underneath and across the street.
6
Ricardo
May 19, 2025
·
Stayed 5 nights
Bad area, old property, front dirty ocean
Bad area, old property, front dirty ocean
8
Salvador
Sep 3, 2024
·
Stayed 2 nights
Excelente ubicación, a media cuadra de la playa y cerca de la terminal de ADO...le falta limpieza en baños y regaderas, los muebles requieren pintura...
Excelente ubicación, a media cuadra de la playa y cerca de la terminal de ADO...le falta limpieza en baños y regaderas, los muebles requieren pintura...
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AI-generated summary based on recent guest reviews
Dining
Not enough information in reviews.
Related guest reviews
Was this helpful?
AI-generated summary based on recent guest reviews
10
Douglas Charles
Jun 1, 2026
·
Stayed 5 nights
I had a great stay! Thank you
I had a great stay! Thank you
10
Karl
May 3, 2026
·
Stayed 1 night
Staff was excellent. Room awesome. Only drawback.. No elevator. But the view makes up for it. Book the Junior suite room top floor. View 10/10
Staff was excellent. Room awesome. Only drawback.. No elevator. But the view makes up for it. Book the Junior suite room top floor. View 10/10
6
Esmeralda
Apr 27, 2026
·
Stayed 7 nights
The place is the perfect location very close to everything. However, is outdated old and they have bedbugs
The place is the perfect location very close to everything. However, is outdated old and they have bedbugs
6
Victoria
Mar 22, 2026
·
Stayed 4 nights
The hotel is old, runned down. Common areas are extremely dirty, such as the front couch, Floors, pool. Handles and door knobs are rusted, broken or falling apart. Water at tje shower comes out sparingly. The beach near by is not very good for swimming, a lot of undercurrent. The noise outside at night won’t let you relax and rest since you can hear everything. If you are looking for an economic place to stay and be able to walk everywhere, this is it. The staff is friendly. No elevators. Be prepared to carry heavy luggage to third or second floor up the stairs.
The hotel is old, runned down. Common areas are extremely dirty, such as the front couch, Floors, pool. Handles and door knobs are rusted, broken or falling apart. Water at tje shower comes out sparingly. The beach near by is not very good for swimming, a lot of undercurrent. The noise outside at night won’t let you relax and rest since you can hear everything. If you are looking for an economic place to stay and be able to walk everywhere, this is it. The staff is friendly. No elevators. Be prepared to carry heavy luggage to third or second floor up the stairs.
6
vince
Mar 9, 2026
·
Stayed 2 nights
No English spoken... rooms were clean...the area was loud until 1 am or so then early morning trash pick up ...hard to sleep....needed to change reservation to cancel a night... miserable experience with the hotel and hotels.com.....over 2 hours and never resolved i kept being tols the hotel needed to approve....the hotel kept saying they never called.... and i was not permitted to talk to them
No English spoken... rooms were clean...the area was loud until 1 am or so then early morning trash pick up ...hard to sleep....needed to change reservation to cancel a night... miserable experience with the hotel and hotels.com.....over 2 hours and never resolved i kept being tols the hotel needed to approve....the hotel kept saying they never called.... and i was not permitted to talk to them
Property Policies
FAQs about Kay Hotel
Does the property allow pets?
No pets or service animals are allowed at this adults-only property.
What are the check-in and check-out times?
Check-in time is from 15:00 to 04:00, and check-out time is at 12:00. Early or late check-in/check-out may be available upon request, but additional charges may apply.
Where is the property located in relation to key landmarks?
The hotel is located in Downtown Playa del Carmen, just steps from Playa del Carmen Main Beach and Quinta Avenida. It is 0.2 mi from Playa del Carmen Maritime Terminal and 0.7 mi from Mamitas Beach.
What are the policies for guests staying with children?
Children 12 years old and younger are not permitted at this adults-only property.
Have a question?
Instant AI responses are based on hotel information
Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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November 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-26: 52.07099095398713USD
- 2026-10-27: 52.07099095398713USD
- 2026-10-28: 52.589291536415104USD
- 2026-10-29: 51.829922004760746USD
- 2026-10-30: 51.96251141693879USD
- 2026-10-31: 54.45757908599854USD
- 2026-11-01: 67.70404600852967USD
- 2026-11-02: 69.37977386497498USD
- 2026-11-03: 69.3865176478119USD
- 2026-11-04: 69.3865176478119USD
- 2026-11-05: 82.59635356811525USD
- 2026-11-06: 70.29583842649842USD
- 2026-11-07: 77.21678180091858USD
- 2026-11-08: 78.23402013475038USD
- 2026-11-09: 77.21678180091858USD
- 2026-11-10: 77.21678180091858USD
- 2026-11-11: 77.21678180091858USD
- 2026-11-12: 70.49391576013947USD
- 2026-11-13: 77.21678180091858USD
- 2026-11-14: 77.21678180091858USD
- 2026-11-15: 77.21678180091858USD
- 2026-11-16: 77.21678180091858USD
- 2026-11-17: 70.8708778939438USD
- 2026-11-18: 77.21678180091858USD
- 2026-11-19: 77.21678180091858USD
- 2026-11-20: 77.21678180091858USD
- 2026-11-21: 77.21678180091858USD
- 2026-11-22: 77.21678180091858USD
- 2026-11-23: 77.21678180091858USD
- 2026-11-24: 77.21678180091858USD
- 2026-11-25: 77.21678180091858USD
- 2026-11-26: 77.21678180091858USD
- 2026-11-27: 77.21678180091858USD
- 2026-11-28: 77.21678180091858USD
- 2026-11-29: 77.21678180091858USD
- 2026-11-30: 77.21678180091858USD
- 2026-12-01: 77.21678180091858USD
- 2026-12-02: 77.21678180091858USD
- 2026-12-03: 77.21678180091858USD
- 2026-12-04: 70.8708778939438USD
- 2026-12-05: 77.21678180091858USD
- 2026-12-06: 64.18905356184388USD
- 2026-12-07: 64.35044028911591USD
- 2026-12-08: 77.21678180091858USD
- 2026-12-09: 65.88979387041474USD
- 2026-12-10: 78.0944357508545USD
- 2026-12-11: 77.21678180091858USD
- 2026-12-12: 77.19288905516053USD
- 2026-12-13: 67.16193782911682USD
- 2026-12-14: 77.21678180091858USD
- 2026-12-15: 77.21678180091858USD
- 2026-12-16: 77.21678180091858USD
- 2026-12-17: 67.16193782911682USD
- 2026-12-18: 77.21678180091858USD
- 2026-12-19: 77.21678180091858USD
- 2026-12-20: 77.21678180091858USD
- 2026-12-21: 70.72144605442811USD
- 2026-12-22: 77.21678180091858USD
- 2026-12-23: 77.21678180091858USD
- 2026-12-24: 65.34186151491548USD
- 2026-12-25: 123.15030452983095USD
- 2026-12-26: 103.62368132554627USD
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
You'll be required to pay the following fully refundable deposit.
Deposit: USD 60 per accommodation, per stay
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and debit cards; cash is not accepted
- Cashless transactions are available
- Safety features at this property include a fire extinguisher
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Children 12 years old and younger are not permitted at this adults-only property.
- No pets and no service animals are allowed at this property.
- Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
Business details
Property registration number 009-025-001155/2026
Popular amenities
Non-Smoking Rooms
Tour Desk
Housekeeping
Safe-Deposit Box
Beach (Nearby)
Luggage Storage
Services
Tour Desk
Housekeeping
Safe-Deposit Box
Luggage Storage
24-Hour Front Desk
General
Non-Smoking Rooms
Adults Only
Activities
Beach (Nearby)
Internet
Free Wi-Fi