Papagayo Hotel Boutique
From
$47
/ night
Select dates to see prices and availability
From
$47
/ night
About this property
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and tour/ticket assistance.
Amenities
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and tour/ticket assistance.
Business amenities
Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. Limited parking is available onsite.
Rooms
Make yourself at home in one of the 27 air-conditioned rooms featuring plasma televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and bathrobes. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily.
Location
Papagayo Hotel Boutique is centrally located in Playa del Carmen, a 3-minute walk from Quinta Avenida and 6 minutes by foot from Playa del Carmen Main Beach. This hotel is 0.6 mi (1 km) from Playa del Carmen Maritime Terminal and 0.8 mi (1.4 km) from Mamitas Beach.
What's nearby
Mercado Playa del Carmen(0.1 miles)
Chabad Playa del Carmen(0.1 miles)
Central Square(0.1 miles)
Quinta Avenida(0.2 miles)
Riviera Gran Casino(0.2 miles)
3D Museum of Wonders(0.2 miles)
Frida Kahlo Museum(0.2 miles)
Nuestra Senora del Carmen Catholic Church(0.3 miles)
Calle 12(0.3 miles)
Playa del Carmen Main Beach(0.3 miles)
Founders Park(0.3 miles)
Playa del Carmen Lighthouse(0.4 miles)
Plaza Paraiso(0.4 miles)
Paseo del Carmen(0.4 miles)
Calle Corazón(0.4 miles)
Cozumel Intl. Airport (CZM)(20.8 miles)
Cancun Intl. Airport (CUN)(35.3 miles)
Tulum Intl. Airport (TQO)(65 miles)
Free Wi-Fi
Safe-Deposit Box
Luggage Storage
Designated Smoking Area
24-Hour Front Desk
Coworking Spaces
Location
Avenida 15 Norte Entre Calles 4 y 6, #154 Colonia Centro, Playa del Carmen Centro, Playa del Carmen, Quintana Roo, Mexico
Mercado Playa del Carmen (0.1 miles)
Chabad Playa del Carmen (0.1 miles)
Central Square (0.1 miles)
Quinta Avenida (0.2 miles)
Riviera Gran Casino (0.2 miles)
3D Museum of Wonders (0.2 miles)
Room options
4
Triple Room
2 Full Beds
and 1 Twin Bed
Sleeps 3
Air ConditioningWi-Fi (Free)Private Bathroom
6
Basic Quadruple Room
2 Full Beds
Sleeps 2
Air ConditioningWi-Fi (Free)Private Bathroom
8
Studio Suite
1 Queen Bed
and 1 Sofa Bed
Sleeps 3
Air ConditioningWi-Fi (Free)Kitchen
Guest reviews of Papagayo Hotel Boutique
7.3
Good
Based on 1,196 verified reviews
What guests think
AI-generated summary based on recent guest reviews
Travellers describe Papagayo Hotel Boutique as an affordable, very central base near Fifth Avenue and the beach, with easy walking access and a generally safe area, trading price and convenience for simple rooms and several reliability issues.
Facilities
Cleanliness
Rooms
Service
Location
Dining
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What guests think
Travellers describe Papagayo Hotel Boutique as an affordable, very central base near Fifth Avenue and the beach, with easy walking access and a generally safe area, trading price and convenience for simple rooms and several reliability issues.
Many guests praise friendly staff and helpful front desk, though others report rude or unresponsive management and poor handling of problems or requests. Rooms are basic, with several lacking exterior windows, limited natural light, and noise from corridors or nearby streets; some guests also report intermittent Wi‑Fi. Recurring issues include no or weak hot water, low water pressure, and maintenance lapses with air conditioning and fixtures, while cleanliness varies widely, with reports of mildew smells, mold, insects, and worn linens. Best suited to budget travellers who prioritize location over comfort and amenities.
Facilities
Cleanliness
Rooms
Service
Location
Dining
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AI-generated summary based on recent guest reviews
Facilities
Frequent complaints about lack of hot water and low water pressure; some stays also faced AC problems and occasional water outages. Parking exists but is limited or informal, and a few guests said advertised amenities like a pool or private beach were not present.
Related guest reviews
6
Salvador
Dec 30, 2024
·
Stayed 2 nights
Doesn't have hot water, needs maintenance
Doesn't have hot water, needs maintenance
6
AidaAlejandra
Jan 4, 2025
·
Stayed 10 nights
They should improve to have hot water and not only replying " its strabfe, I'll check, in 10 minutes" and never get hot water, I talked with other hosts and it was the same priblem and answer. Also, they didnt want to leave hand towel, shampoo, soap and all the tegular tging you find in a hotel even give a receipt for the payment (only accept cash) because "they never do that".... i recommend the place for its lotaction but not for the service
They should improve to have hot water and not only replying " its strabfe, I'll check, in 10 minutes" and never get hot water, I talked with other hosts and it was the same priblem and answer. Also, they didnt want to leave hand towel, shampoo, soap and all the tegular tging you find in a hotel even give a receipt for the payment (only accept cash) because "they never do that".... i recommend the place for its lotaction but not for the service
2
Benoit
Dec 27, 2024
·
Stayed 16 nights
Je n ai pas obtenu ce que j ai loué, j ai dû donné un supplément pour avoir frigo,cafetière, ect. De plus aucune eau chaude et après 6 jours plus d eau du tout, j ai changé d hôtel sans remboursement.
Je n ai pas obtenu ce que j ai loué, j ai dû donné un supplément pour avoir frigo,cafetière, ect. De plus aucune eau chaude et après 6 jours plus d eau du tout, j ai changé d hôtel sans remboursement.
4
MARCOS
Oct 30, 2024
·
Stayed 3 nights
Ficamos nesse hotel por 2 vezes na mesma viagem. Da primeira vez nos deram um quarto bem sujo e da outra vez o quarta estava limpo. O maior problema é que não havia água quente no chuveiro.
Ficamos nesse hotel por 2 vezes na mesma viagem. Da primeira vez nos deram um quarto bem sujo e da outra vez o quarta estava limpo. O maior problema é que não havia água quente no chuveiro.
4
MARCOS
Oct 30, 2024
·
Stayed 2 nights
O problema deste hotel é que não havia água quente no chuveiro.
O problema deste hotel é que não havia água quente no chuveiro.
2
Cristhian Alan Gomez
Nov 24, 2024
·
Stayed 3 nights
Literalmente había una gran cucaracha muerta en el baño apenas abrir la puerta (tengo foto), moho negro en el techo, olor fuerte a insecticida que duro los 3 días que estuve, manijas de las oxidadas y en mal estado (cada 3-4 usos se trababan y te quedabas atrapado), el “servicio de limpieza” solo tendió las mismas sabanas 1 vez, pero entro 3 veces a husmear en las maletas porque no hicieron mas que cambiarlas de lugar, dejaron las ventanas abiertas sin cortina para que todos vieran nuestras pertenencias en un intento de ventilar el terrible olor a humedad e insecticida, ni siquiera reemplazaron el papel de baño que se había acabado, el “estacionamiento” era un terreno cruzando la calle con basura y sin ninguna señalización, el trato fue amable pero la experiencia terrible.
Literalmente había una gran cucaracha muerta en el baño apenas abrir la puerta (tengo foto), moho negro en el techo, olor fuerte a insecticida que duro los 3 días que estuve, manijas de las oxidadas y en mal estado (cada 3-4 usos se trababan y te quedabas atrapado), el “servicio de limpieza” solo tendió las mismas sabanas 1 vez, pero entro 3 veces a husmear en las maletas porque no hicieron mas que cambiarlas de lugar, dejaron las ventanas abiertas sin cortina para que todos vieran nuestras pertenencias en un intento de ventilar el terrible olor a humedad e insecticida, ni siquiera reemplazaron el papel de baño que se había acabado, el “estacionamiento” era un terreno cruzando la calle con basura y sin ninguna señalización, el trato fue amable pero la experiencia terrible.
10
Shawn
Sep 3, 2023
·
Stayed 28 nights
It is a 5 minute walk to the beach and there is so much good food by. In the heart of everything and a great price. The water pressure is the only downside to this place. I will stay here again many times.
It is a 5 minute walk to the beach and there is so much good food by. In the heart of everything and a great price. The water pressure is the only downside to this place. I will stay here again many times.
4
christopher
Nov 29, 2024
·
Stayed 3 nights
No hot water
No hot water
10
Yazmin del rocio
Jun 18, 2024
·
Stayed 2 nights
Excelente lugar todo muy limpio y confortable! El unico problema es el estacionamiento que es pequeño y es por disponibilidad de ahi en fuera todo bien excelente la atencion de las chicas!!
Excelente lugar todo muy limpio y confortable! El unico problema es el estacionamiento que es pequeño y es por disponibilidad de ahi en fuera todo bien excelente la atencion de las chicas!!
2
dalton
Oct 4, 2024
·
Stayed 1 night
Cheiro de mofo, chuveiro não funcionava, pia entupida. Experiência não foi agradável. No anúncio informa que tem estacionamento e praia privativa, não existe nenhum dos dois. Não recomendo.
Cheiro de mofo, chuveiro não funcionava, pia entupida. Experiência não foi agradável. No anúncio informa que tem estacionamento e praia privativa, não existe nenhum dos dois. Não recomendo.
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AI-generated summary based on recent guest reviews
Cleanliness
Housekeeping and upkeep are inconsistent: multiple reviews mention mildew smells, mold, insects (including cockroaches), stained bedding, and threadbare towels. Others found rooms clean, but standards vary by room.
Related guest reviews
2
IVAN
Dec 10, 2023
·
Stayed 1 night
Torn towels, dirty spots on the couch, I couldn’t stay there over the night
Torn towels, dirty spots on the couch, I couldn’t stay there over the night
6
Viridiana
Apr 10, 2024
·
Stayed 2 nights
Esta muy cercas de la 5 avemida muy buen trato ir parte de recepción lo malo les falta un poco de limpieza en las abitaciones
Esta muy cercas de la 5 avemida muy buen trato ir parte de recepción lo malo les falta un poco de limpieza en las abitaciones
6
Joseph
Dec 3, 2024
·
Stayed 1 night
The staff was wonderfully friendly and kind. The layout of the hotel though, did not give us a window to the outside, just to the hallway. The room smelled so strong of mildew or mold. We were given 2 bathtowels for our party of 5, no face cloths or hand towels. The towels and sheets were threadbare. The fan above the bed wobbled badly, and was held together with duct tape. Because the only window opened to the hallway, other guests' noise in the common areas was very disturbing. Other than that, we felt safe and secure inside the hotel. The staff made us feel at home.
The staff was wonderfully friendly and kind. The layout of the hotel though, did not give us a window to the outside, just to the hallway. The room smelled so strong of mildew or mold. We were given 2 bathtowels for our party of 5, no face cloths or hand towels. The towels and sheets were threadbare. The fan above the bed wobbled badly, and was held together with duct tape. Because the only window opened to the hallway, other guests' noise in the common areas was very disturbing. Other than that, we felt safe and secure inside the hotel. The staff made us feel at home.
2
Isabel
Nov 9, 2024
·
Stayed 1 night
Es un hotel super céntrico... Pero no sirve nada... Ni aire acondicionado, ni los baños, las toallas todas rotas, las camas llenas de arena. Es un hotel super sucio
Es un hotel super céntrico... Pero no sirve nada... Ni aire acondicionado, ni los baños, las toallas todas rotas, las camas llenas de arena. Es un hotel super sucio
6
Armando
Feb 1, 2025
·
Stayed 2 nights
La habitacion se veia sucia y lo peor es que segun cambiaron sabanas y habia una cucaracha entre las sabanas
La habitacion se veia sucia y lo peor es que segun cambiaron sabanas y habia una cucaracha entre las sabanas
2
Cristhian Alan Gomez
Nov 24, 2024
·
Stayed 3 nights
Literalmente había una gran cucaracha muerta en el baño apenas abrir la puerta (tengo foto), moho negro en el techo, olor fuerte a insecticida que duro los 3 días que estuve, manijas de las oxidadas y en mal estado (cada 3-4 usos se trababan y te quedabas atrapado), el “servicio de limpieza” solo tendió las mismas sabanas 1 vez, pero entro 3 veces a husmear en las maletas porque no hicieron mas que cambiarlas de lugar, dejaron las ventanas abiertas sin cortina para que todos vieran nuestras pertenencias en un intento de ventilar el terrible olor a humedad e insecticida, ni siquiera reemplazaron el papel de baño que se había acabado, el “estacionamiento” era un terreno cruzando la calle con basura y sin ninguna señalización, el trato fue amable pero la experiencia terrible.
Literalmente había una gran cucaracha muerta en el baño apenas abrir la puerta (tengo foto), moho negro en el techo, olor fuerte a insecticida que duro los 3 días que estuve, manijas de las oxidadas y en mal estado (cada 3-4 usos se trababan y te quedabas atrapado), el “servicio de limpieza” solo tendió las mismas sabanas 1 vez, pero entro 3 veces a husmear en las maletas porque no hicieron mas que cambiarlas de lugar, dejaron las ventanas abiertas sin cortina para que todos vieran nuestras pertenencias en un intento de ventilar el terrible olor a humedad e insecticida, ni siquiera reemplazaron el papel de baño que se había acabado, el “estacionamiento” era un terreno cruzando la calle con basura y sin ninguna señalización, el trato fue amable pero la experiencia terrible.
8
Yamilet
Jul 22, 2024
·
Stayed 7 nights
Me hubiera gustado que limpiaran mejor la habitación, notifique a recepción que habia cabellos en las almohadas justo cuando recibí la habitación el primer día pero no me solucionaron nada. La respuesta fue que al otro día lo limpiarian. No use las almohadas porque no tenia la certeza de que estuvieran limpias.
Me hubiera gustado que limpiaran mejor la habitación, notifique a recepción que habia cabellos en las almohadas justo cuando recibí la habitación el primer día pero no me solucionaron nada. La respuesta fue que al otro día lo limpiarian. No use las almohadas porque no tenia la certeza de que estuvieran limpias.
2
GICELA
Nov 24, 2024
·
Stayed 3 nights
La habitación olia a humedad, habia hongo y cucarachas solo pasamos una noche
La habitación olia a humedad, habia hongo y cucarachas solo pasamos una noche
4
Marco Adrián González
Jul 6, 2024
·
Stayed 4 nights
Estuve hospedado 4 noches, no esperaba un gran hotel, pero si limpieza decente, llegamos y tenian las sabanas de la habitación manchadas y tambien las fundas de almohada, ademas los utensilios de cocina estaban sucios todos, los electrodomesticos tambien por dentro y por fuera. Encontramos un insecto detras de la licuadora. Repito, no esperaba un gran qué, pero al menos un espacio limpio para dormir sí. El servicio genial, la señorita de recepcion siempre atenta y disponible
Estuve hospedado 4 noches, no esperaba un gran hotel, pero si limpieza decente, llegamos y tenian las sabanas de la habitación manchadas y tambien las fundas de almohada, ademas los utensilios de cocina estaban sucios todos, los electrodomesticos tambien por dentro y por fuera. Encontramos un insecto detras de la licuadora. Repito, no esperaba un gran qué, pero al menos un espacio limpio para dormir sí. El servicio genial, la señorita de recepcion siempre atenta y disponible
2
Isabel
Nov 15, 2024
·
Stayed 3 nights
Es un hotel viejo qué huele a humedad horrible... No limpian los baños están tapados... Las camas llenas de arena.. No dejan papel de baño y lo más importante el aire acondicionado no sirve. Es realmente triste llegar a ese lugar tan feo y mal oliente
Es un hotel viejo qué huele a humedad horrible... No limpian los baños están tapados... Las camas llenas de arena.. No dejan papel de baño y lo más importante el aire acondicionado no sirve. Es realmente triste llegar a ese lugar tan feo y mal oliente
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AI-generated summary based on recent guest reviews
Rooms
Rooms are basic; several lack exterior windows and have limited natural light, and noise from corridors or nearby streets is a recurring issue. Some guests also note intermittent Wi‑Fi and occasional AC or fixture problems.
Related guest reviews
2
Dariusz
Nov 27, 2022
·
Stayed 7 nights
Daylight shining thru the window is a fake As per personal experience and staff members there is no room facing outside all windows facing dark hallway Mattress, towelettes very old and dirty. See no insects in bad Wifi on/off not usable Cancel the stay after 1st night would have left upon arrival but was to tired and was late to find different hotel 11 days later still haven't see refund from hotels com Shame on them
Daylight shining thru the window is a fake As per personal experience and staff members there is no room facing outside all windows facing dark hallway Mattress, towelettes very old and dirty. See no insects in bad Wifi on/off not usable Cancel the stay after 1st night would have left upon arrival but was to tired and was late to find different hotel 11 days later still haven't see refund from hotels com Shame on them
8
Rocio
Jul 24, 2024
·
Stayed 2 nights
El primer dia bien, pero en el segundo dia, llego jna familia grande y hacias mucho ruido y ya era tarde como a la 1 de la mañana y no dejaban dormir, y la recepcion no hiso nada
El primer dia bien, pero en el segundo dia, llego jna familia grande y hacias mucho ruido y ya era tarde como a la 1 de la mañana y no dejaban dormir, y la recepcion no hiso nada
2
Annie
Mar 5, 2024
·
Stayed 8 nights
If you like the noise and the vehicle echo from the street; or you like the kids screaming, or you like could not sleep well at night, you will like this hotel. I have asked changed room from the front but have been denied in a rude way. Therefore we suffered for 8 days&nights.
If you like the noise and the vehicle echo from the street; or you like the kids screaming, or you like could not sleep well at night, you will like this hotel. I have asked changed room from the front but have been denied in a rude way. Therefore we suffered for 8 days&nights.
6
Joseph
Dec 3, 2024
·
Stayed 1 night
The staff was wonderfully friendly and kind. The layout of the hotel though, did not give us a window to the outside, just to the hallway. The room smelled so strong of mildew or mold. We were given 2 bathtowels for our party of 5, no face cloths or hand towels. The towels and sheets were threadbare. The fan above the bed wobbled badly, and was held together with duct tape. Because the only window opened to the hallway, other guests' noise in the common areas was very disturbing. Other than that, we felt safe and secure inside the hotel. The staff made us feel at home.
The staff was wonderfully friendly and kind. The layout of the hotel though, did not give us a window to the outside, just to the hallway. The room smelled so strong of mildew or mold. We were given 2 bathtowels for our party of 5, no face cloths or hand towels. The towels and sheets were threadbare. The fan above the bed wobbled badly, and was held together with duct tape. Because the only window opened to the hallway, other guests' noise in the common areas was very disturbing. Other than that, we felt safe and secure inside the hotel. The staff made us feel at home.
8
Kimberly
Jan 25, 2024
·
Stayed 4 nights
This was a nice hotel as for walking to the beach and attractions in the area like 5th ave. The one thing I didn’t like is that the room really needed black out or thicker curtains as my room shared windows with the hallway and the opaque curtains did nothing to shield the hallway lights from beaming into my eyes at night. Overall the place was clean, and I would stay there again.
This was a nice hotel as for walking to the beach and attractions in the area like 5th ave. The one thing I didn’t like is that the room really needed black out or thicker curtains as my room shared windows with the hallway and the opaque curtains did nothing to shield the hallway lights from beaming into my eyes at night. Overall the place was clean, and I would stay there again.
4
German
Jul 5, 2024
·
Stayed 3 nights
los aires acondicionados muy ruidosos y la bomba de agua suena a cada rato
los aires acondicionados muy ruidosos y la bomba de agua suena a cada rato
6
Edgar
Jun 21, 2024
·
Stayed 1 night
El aire de mi cuarto no servía según lo repararon y al final me dieron otra habitación
El aire de mi cuarto no servía según lo repararon y al final me dieron otra habitación
8
KATHARINE
Feb 24, 2024
·
Stayed 1 night
I can't leave a detailed review as we only used this hotel as a cheap and convenient 1 night stay before leaving for the airport. It was exactly that. The room we had was basic and had a very strong chemical smell but we got used to it through the night. Pay close attention to the room you're booking because I honestly thought I'd booked a completely different type with a kitchenette and outside window due to pictures on the booking but after closely reading the booking I did in fact book the quadruple room that only had one tiny window at the top of the wall and the other full sized window in the room looked out into the hotel hallway. Obviously not an issue for our one night but we would have been very disappointed had we booked our entire vacation here. It's a small thing but we were really grateful that they allowed us to store our bags in a locker after check-out for free as we had a night flight so didn't want to have to lug our bags to the beach and keep an eye on them all day. For the price of the place and the great location we didn't have any need to complain!
I can't leave a detailed review as we only used this hotel as a cheap and convenient 1 night stay before leaving for the airport. It was exactly that. The room we had was basic and had a very strong chemical smell but we got used to it through the night. Pay close attention to the room you're booking because I honestly thought I'd booked a completely different type with a kitchenette and outside window due to pictures on the booking but after closely reading the booking I did in fact book the quadruple room that only had one tiny window at the top of the wall and the other full sized window in the room looked out into the hotel hallway. Obviously not an issue for our one night but we would have been very disappointed had we booked our entire vacation here. It's a small thing but we were really grateful that they allowed us to store our bags in a locker after check-out for free as we had a night flight so didn't want to have to lug our bags to the beach and keep an eye on them all day. For the price of the place and the great location we didn't have any need to complain!
8
MAURICIO LUNA
Jun 19, 2024
·
Stayed 4 nights
Muy bueno. Solo no enfriaba el aire acondicionado.
Muy bueno. Solo no enfriaba el aire acondicionado.
10
FABIO
Jun 7, 2024
·
Stayed 8 nights
Escolhi o hotel pela proximidade das coisas... Ele fica a cerca de 500m do terminal turistico da ADO (se vc nao locar carro provavelmente virá neste ônibus para Playa del Carmen), fica 2 quadras acima da 5ª avenida (onde está o agito da cidade, mas é silencioso a noite), dá pra ir pra Cozumel por conta propria pois fica a uns 750m do terminal marítimo, fica a cerca de 500m do mercado Walmart, a internet é boa e o quarto bem espaçoso. A unica coisa ruim é q não possui um Frigobar para vc guardar coisas geladas... Tirando isso não há o que reclamar...
Escolhi o hotel pela proximidade das coisas... Ele fica a cerca de 500m do terminal turistico da ADO (se vc nao locar carro provavelmente virá neste ônibus para Playa del Carmen), fica 2 quadras acima da 5ª avenida (onde está o agito da cidade, mas é silencioso a noite), dá pra ir pra Cozumel por conta propria pois fica a uns 750m do terminal marítimo, fica a cerca de 500m do mercado Walmart, a internet é boa e o quarto bem espaçoso. A unica coisa ruim é q não possui um Frigobar para vc guardar coisas geladas... Tirando isso não há o que reclamar...
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AI-generated summary based on recent guest reviews
Service
Feedback is mixed: many highlight friendly, welcoming staff and helpful front desk, while others describe rude or unresponsive reception and poor resolution of issues or requests.
Related guest reviews
2
lindsay
Jan 24, 2024
·
Stayed 1 night
From the moment we checked in this place was terrible. Lady at the front desk was extremely rude. The room advertised fridge in room which is the main reason we got this room and there wasnt one. When we went downstairs to ask she said it was an error with expedia not them. Also the door lock to our room was broken and the soap dispenser didnt work. Book elsewhere
From the moment we checked in this place was terrible. Lady at the front desk was extremely rude. The room advertised fridge in room which is the main reason we got this room and there wasnt one. When we went downstairs to ask she said it was an error with expedia not them. Also the door lock to our room was broken and the soap dispenser didnt work. Book elsewhere
8
Thomas
Apr 24, 2024
·
Stayed 2 nights
I am not sure what all the criticisms are for. Decent hotel 5 minutes walk from the beach, friendly staff at the front desk, warm water in the shower each night. Neighborhood was not run down as people stated. Not super elegant but suited me just fine for a couple days.
I am not sure what all the criticisms are for. Decent hotel 5 minutes walk from the beach, friendly staff at the front desk, warm water in the shower each night. Neighborhood was not run down as people stated. Not super elegant but suited me just fine for a couple days.
2
Emma
Jun 26, 2023
·
Stayed 1 night
Todo muy mal al llegar se les había ido la luz y la encargada como sea nos cobró, esperamos a ver si llegaba o reparaban y nada y nadie se hacía responsable por el suceso, ya en la noche, le dije que no podíamos quedarnos ahí qué nos resolviera y la encargada muy mal respondía no solo a mi sino a todos los huéspedes qué no era problema de ella, ya como a las 10 de la noche los mandaron a otro hotel tuvimos que tomar taxi y desplazarnos más lejos de donde necesitábamos estar, ya no volvemos a ese hotel y deberían quitarlo de su lista de recomendación.
Todo muy mal al llegar se les había ido la luz y la encargada como sea nos cobró, esperamos a ver si llegaba o reparaban y nada y nadie se hacía responsable por el suceso, ya en la noche, le dije que no podíamos quedarnos ahí qué nos resolviera y la encargada muy mal respondía no solo a mi sino a todos los huéspedes qué no era problema de ella, ya como a las 10 de la noche los mandaron a otro hotel tuvimos que tomar taxi y desplazarnos más lejos de donde necesitábamos estar, ya no volvemos a ese hotel y deberían quitarlo de su lista de recomendación.
8
Victor Ernesto
Aug 27, 2024
·
Stayed 1 night
Excelente propiedad, muy buena en calidad precio por la ubicación céntrica en donde se encuentra, olvidamos unos audífonos y nos los devolvieron sin problema alguno.
Excelente propiedad, muy buena en calidad precio por la ubicación céntrica en donde se encuentra, olvidamos unos audífonos y nos los devolvieron sin problema alguno.
6
Damaris
Jul 24, 2024
·
Stayed 4 nights
Management was terrible when i did my check in i said i didn't want no cleaning services and they still when in my room left my door with no lock and took my towels and didnt replace my towels when i poke to the manager she said if anything was missing from my room and i told her that was not the point she didn't wanna resolve the problem.
Management was terrible when i did my check in i said i didn't want no cleaning services and they still when in my room left my door with no lock and took my towels and didnt replace my towels when i poke to the manager she said if anything was missing from my room and i told her that was not the point she didn't wanna resolve the problem.
10
Bricia
Jan 10, 2025
·
Stayed 6 nights
It’s under new management. Everyone there from new management to all staff are very friendly and made me feel welcomed. Would I start there again.. Yes I would.. everything is walking distance.
It’s under new management. Everyone there from new management to all staff are very friendly and made me feel welcomed. Would I start there again.. Yes I would.. everything is walking distance.
10
Suzanne
Feb 25, 2026
·
Stayed 7 nights
Room spotless, staff helpful and courteous, reception open 24 hrs, used app to translate to make sure to give proper information and understood by client.
Room spotless, staff helpful and courteous, reception open 24 hrs, used app to translate to make sure to give proper information and understood by client.
4
adriana
Feb 1, 2024
·
Stayed 2 nights
LA MUJER QUE ATIENDE RECEPCION ES DE MUY MALA CARA, LE PIDES ALGO O LE PREGUNTAS CUALQUIER COSA Y TE CONTESTA CON MOLESTIA, Y LO PEOR ES QUE ESTA TODO EL DIA ATENDIENDO DANDO MUY MAL SERVICIO, DESPUES NOS PERCATAMOS QUE A LOS HUESPEDES VARONES SI LES SONRIE. UNA ACTITUD ASI DEJA MUCHO QUE DESEAR. ENTRE OTRAS COSAS SOLO TE CUIDAN LAS MALETAS DOS HORAS DESPUES DEL CHECK IN.
LA MUJER QUE ATIENDE RECEPCION ES DE MUY MALA CARA, LE PIDES ALGO O LE PREGUNTAS CUALQUIER COSA Y TE CONTESTA CON MOLESTIA, Y LO PEOR ES QUE ESTA TODO EL DIA ATENDIENDO DANDO MUY MAL SERVICIO, DESPUES NOS PERCATAMOS QUE A LOS HUESPEDES VARONES SI LES SONRIE. UNA ACTITUD ASI DEJA MUCHO QUE DESEAR. ENTRE OTRAS COSAS SOLO TE CUIDAN LAS MALETAS DOS HORAS DESPUES DEL CHECK IN.
8
Andrea
Jan 25, 2025
·
Stayed 14 nights
Der Empfang und die Zuvorkommenheit ist wirklich super. Es werden momentan viele Verbesserungen im Hotel vorgenommen, da es unter neuem Mangment ist. Dieses braucht es auch, da einige Sachen sehr alt und teilweise nicht funktional sind. Leider ist hier auch ein wenig Feuchtigkeit mit leichtem Schimmel in Ecken zu finden. Dieses wird aber alles verbessert und das Management hat auf unsere Bemerkungen und Vorschläge positive reagiert. Im Großen und Ganzen ist es ein gutes Hotel mit super freundlichem Personal und in einer guten Lage für den Strand, Restaurants, Bars und Shopping.
Der Empfang und die Zuvorkommenheit ist wirklich super. Es werden momentan viele Verbesserungen im Hotel vorgenommen, da es unter neuem Mangment ist. Dieses braucht es auch, da einige Sachen sehr alt und teilweise nicht funktional sind. Leider ist hier auch ein wenig Feuchtigkeit mit leichtem Schimmel in Ecken zu finden. Dieses wird aber alles verbessert und das Management hat auf unsere Bemerkungen und Vorschläge positive reagiert. Im Großen und Ganzen ist es ein gutes Hotel mit super freundlichem Personal und in einer guten Lage für den Strand, Restaurants, Bars und Shopping.
4
SUSANA
Oct 29, 2024
·
Stayed 8 nights
La experiencia fue mala, llegamos al hotel y no tenían luz, no tenían agua, la chava que nos recibió nos atendió con una actitud muy mala, yo había reservado 6 habitaciones una de ellas en plata baja porque una persona tiene discapacidad y por lo cual no podía subir escaleras, le comenté y me contestó que ella no podía hacer nada que me había tocado en la 3era planta, le comenté que el Señor no puede subir escaleras y me dijo ya le dije que no puedo hacer nada. Al final me dejó una habitación pero no les hacían el aseo, no dejaban pétalos para el baño se pedían en recepción y molesta los entregaba, una habitación no cerraba la puerta con seguro, otra persona de mi grupo estaba tomando una cerveza en recepción sin música y sin molestar a nadie le dijo molesta y con actitud mala que eso no estaba permitido pero no había ningún letrero de no está permitido y mucho menos nos dijo algún reglamento al llegar que no se podía. Esta es la segunda vez que nos hospedábamos ahí. Nada que ver con el año pasado. Después estuvo otra muchacha que nada que ver muy amable, y dispuesta a resolver los problemas que teníamos.
La experiencia fue mala, llegamos al hotel y no tenían luz, no tenían agua, la chava que nos recibió nos atendió con una actitud muy mala, yo había reservado 6 habitaciones una de ellas en plata baja porque una persona tiene discapacidad y por lo cual no podía subir escaleras, le comenté y me contestó que ella no podía hacer nada que me había tocado en la 3era planta, le comenté que el Señor no puede subir escaleras y me dijo ya le dije que no puedo hacer nada. Al final me dejó una habitación pero no les hacían el aseo, no dejaban pétalos para el baño se pedían en recepción y molesta los entregaba, una habitación no cerraba la puerta con seguro, otra persona de mi grupo estaba tomando una cerveza en recepción sin música y sin molestar a nadie le dijo molesta y con actitud mala que eso no estaba permitido pero no había ningún letrero de no está permitido y mucho menos nos dijo algún reglamento al llegar que no se podía. Esta es la segunda vez que nos hospedábamos ahí. Nada que ver con el año pasado. Después estuvo otra muchacha que nada que ver muy amable, y dispuesta a resolver los problemas que teníamos.
Was this helpful?
AI-generated summary based on recent guest reviews
Location
Consistently praised for being close to Fifth Avenue, the beach, the ADO terminal, and many restaurants, with an easy, walkable area that feels generally safe. Some noted area or hallway noise, but most valued the convenience.
Related guest reviews
10
Bricia
Jan 10, 2025
·
Stayed 6 nights
It’s under new management. Everyone there from new management to all staff are very friendly and made me feel welcomed. Would I start there again.. Yes I would.. everything is walking distance.
It’s under new management. Everyone there from new management to all staff are very friendly and made me feel welcomed. Would I start there again.. Yes I would.. everything is walking distance.
10
Guillermo Antonio
Jan 1, 2025
·
Stayed 2 nights
La habitación muy limpia, el personal muy amable, excelente ubicación, internet privado.
La habitación muy limpia, el personal muy amable, excelente ubicación, internet privado.
10
Miguel
Jun 9, 2024
·
Stayed 9 nights
Excelente ubicación
Excelente ubicación
8
Andrea
Jan 25, 2025
·
Stayed 14 nights
Der Empfang und die Zuvorkommenheit ist wirklich super. Es werden momentan viele Verbesserungen im Hotel vorgenommen, da es unter neuem Mangment ist. Dieses braucht es auch, da einige Sachen sehr alt und teilweise nicht funktional sind. Leider ist hier auch ein wenig Feuchtigkeit mit leichtem Schimmel in Ecken zu finden. Dieses wird aber alles verbessert und das Management hat auf unsere Bemerkungen und Vorschläge positive reagiert. Im Großen und Ganzen ist es ein gutes Hotel mit super freundlichem Personal und in einer guten Lage für den Strand, Restaurants, Bars und Shopping.
Der Empfang und die Zuvorkommenheit ist wirklich super. Es werden momentan viele Verbesserungen im Hotel vorgenommen, da es unter neuem Mangment ist. Dieses braucht es auch, da einige Sachen sehr alt und teilweise nicht funktional sind. Leider ist hier auch ein wenig Feuchtigkeit mit leichtem Schimmel in Ecken zu finden. Dieses wird aber alles verbessert und das Management hat auf unsere Bemerkungen und Vorschläge positive reagiert. Im Großen und Ganzen ist es ein gutes Hotel mit super freundlichem Personal und in einer guten Lage für den Strand, Restaurants, Bars und Shopping.
10
Shawn
Sep 3, 2023
·
Stayed 28 nights
It is a 5 minute walk to the beach and there is so much good food by. In the heart of everything and a great price. The water pressure is the only downside to this place. I will stay here again many times.
It is a 5 minute walk to the beach and there is so much good food by. In the heart of everything and a great price. The water pressure is the only downside to this place. I will stay here again many times.
10
FABIO
Jun 7, 2024
·
Stayed 8 nights
Escolhi o hotel pela proximidade das coisas... Ele fica a cerca de 500m do terminal turistico da ADO (se vc nao locar carro provavelmente virá neste ônibus para Playa del Carmen), fica 2 quadras acima da 5ª avenida (onde está o agito da cidade, mas é silencioso a noite), dá pra ir pra Cozumel por conta propria pois fica a uns 750m do terminal marítimo, fica a cerca de 500m do mercado Walmart, a internet é boa e o quarto bem espaçoso. A unica coisa ruim é q não possui um Frigobar para vc guardar coisas geladas... Tirando isso não há o que reclamar...
Escolhi o hotel pela proximidade das coisas... Ele fica a cerca de 500m do terminal turistico da ADO (se vc nao locar carro provavelmente virá neste ônibus para Playa del Carmen), fica 2 quadras acima da 5ª avenida (onde está o agito da cidade, mas é silencioso a noite), dá pra ir pra Cozumel por conta propria pois fica a uns 750m do terminal marítimo, fica a cerca de 500m do mercado Walmart, a internet é boa e o quarto bem espaçoso. A unica coisa ruim é q não possui um Frigobar para vc guardar coisas geladas... Tirando isso não há o que reclamar...
10
Adry
Jun 27, 2024
·
Stayed 2 nights
Que estaba en el centro !
Que estaba en el centro !
10
Erick
Jun 26, 2024
·
Stayed 1 night
Está muy céntrico, todo está a escasos pasos, no requieres transportes para moverte a los principales lugares, y el hotel está muy bien.
Está muy céntrico, todo está a escasos pasos, no requieres transportes para moverte a los principales lugares, y el hotel está muy bien.
10
edward keith
Feb 5, 2025
·
Stayed 2 nights
Great budget friendly location excellent room easy walking to the main fifth Avenue felt safe walking the street at night
Great budget friendly location excellent room easy walking to the main fifth Avenue felt safe walking the street at night
10
Ángel de Jesús Nolasco
Nov 13, 2024
·
Stayed 3 nights
Muy buena ubicación
Muy buena ubicación
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AI-generated summary based on recent guest reviews
Dining
Not enough information in reviews.
Related guest reviews
Was this helpful?
AI-generated summary based on recent guest reviews
10
Michelle L
Feb 9, 2025
·
Stayed 4 nights
For the price, the area was decent and the property was decent. It was older but it was clean. The staff is what made it well worth it. They were friendly - went above and beyond to help -always greeted us when we came in and always said goodbye and have fun when we went out. They were helpful with places to eat and sights to see. Miguel and Jesus were awesome!
For the price, the area was decent and the property was decent. It was older but it was clean. The staff is what made it well worth it. They were friendly - went above and beyond to help -always greeted us when we came in and always said goodbye and have fun when we went out. They were helpful with places to eat and sights to see. Miguel and Jesus were awesome!
10
edward keith
Feb 5, 2025
·
Stayed 2 nights
Great budget friendly location excellent room easy walking to the main fifth Avenue felt safe walking the street at night
Great budget friendly location excellent room easy walking to the main fifth Avenue felt safe walking the street at night
10
Bricia
Jan 10, 2025
·
Stayed 6 nights
It’s under new management. Everyone there from new management to all staff are very friendly and made me feel welcomed. Would I start there again.. Yes I would.. everything is walking distance.
It’s under new management. Everyone there from new management to all staff are very friendly and made me feel welcomed. Would I start there again.. Yes I would.. everything is walking distance.
6
AidaAlejandra
Jan 4, 2025
·
Stayed 10 nights
They should improve to have hot water and not only replying " its strabfe, I'll check, in 10 minutes" and never get hot water, I talked with other hosts and it was the same priblem and answer. Also, they didnt want to leave hand towel, shampoo, soap and all the tegular tging you find in a hotel even give a receipt for the payment (only accept cash) because "they never do that".... i recommend the place for its lotaction but not for the service
They should improve to have hot water and not only replying " its strabfe, I'll check, in 10 minutes" and never get hot water, I talked with other hosts and it was the same priblem and answer. Also, they didnt want to leave hand towel, shampoo, soap and all the tegular tging you find in a hotel even give a receipt for the payment (only accept cash) because "they never do that".... i recommend the place for its lotaction but not for the service
6
Salvador
Dec 30, 2024
·
Stayed 2 nights
Doesn't have hot water, needs maintenance
Doesn't have hot water, needs maintenance
Property Policies
Check-in instructions
Everything you need to know for a smooth check-in.
Check-in
Check-out
Check-in from 15:00
Before 12:00
Good to know
Additional policies and info about this property.
Optional extras
Additional paid services you can request.
FAQs about Papagayo Hotel Boutique
Is parking available at the property?
Limited parking is available on-site.
What are the check-in and check-out times?
Check-in is at 15:00 and check-out is at 12:00. Early check-in and late check-out are available for a fee, subject to availability.
What accessibility features does the hotel offer for guests with disabilities?
The property is not wheelchair accessible.
Where is the hotel located in relation to key landmarks?
The hotel is centrally located in Playa del Carmen, just a 3-minute walk from Quinta Avenida and 6 minutes from Playa del Carmen Main Beach. It is also 0.6 miles from Playa del Carmen Maritime Terminal and 0.8 miles from Mamitas Beach.
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Instant AI responses are based on hotel information
Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-19: 49.101556934661865USD
- 2026-10-20: 38.027974680496214USD
- 2026-10-21: 38.027974680496214USD
- 2026-10-22: 38.027974680496214USD
- 2026-10-23: 39.28724150656128USD
- 2026-10-24: 37.49740930480957USD
- 2026-10-25: 38.97742321437073USD
- 2026-10-26: 38.027974680496214USD
- 2026-10-27: 37.08851656019592USD
- 2026-10-28: 37.86806391253662USD
- 2026-10-29: 36.78868868157959USD
- 2026-10-30: 38.97742321437073USD
- 2026-10-31: 38.81751672312927USD
- 2026-11-01: 44.78406028755188USD
- 2026-11-02: 44.00451293521118USD
- 2026-11-03: 44.00451293521118USD
- 2026-11-04: 42.515372509140015USD
- 2026-11-05: 44.00451293521118USD
- 2026-11-06: 45.253789347702025USD
- 2026-11-07: 42.64529920622253USD
- 2026-11-08: 45.30725260116577USD
- 2026-11-09: 42.64529920622253USD
- 2026-11-10: 43.84460216725159USD
- 2026-11-11: 44.014503348785404USD
- 2026-11-12: 44.014503348785404USD
- 2026-11-13: 44.78406028755188USD
- 2026-11-14: 45.253789347702025USD
- 2026-11-15: 44.31433122740173USD
- 2026-11-16: 44.00451293521118USD
- 2026-11-17: 44.00451293521118USD
- 2026-11-18: 42.515372509140015USD
- 2026-11-19: 40.00828335475159USD
- 2026-11-20: 48.94165044342041USD
- 2026-11-21: 47.69781829312134USD
- 2026-11-22: 40.00828335475159USD
- 2026-11-23: 44.03306430551147USD
- 2026-11-24: 47.69781829312134USD
- 2026-11-25: 40.996252288909915USD
- 2026-11-26: 44.00451293521118USD
- 2026-11-27: 40.00828335475159USD
- 2026-11-28: 40.00828335475159USD
- 2026-11-29: 49.12237599856567USD
- 2026-11-30: 46.5910121920166USD
- 2026-12-01: 40.00828335475159USD
- 2026-12-02: 47.69781829312134USD
- 2026-12-03: 47.69781829312134USD
- 2026-12-04: 40.00828335475159USD
- 2026-12-05: 46.20323788157654USD
- 2026-12-06: 40.00828335475159USD
- 2026-12-07: 45.93859028637695USD
- 2026-12-08: 48.94165044342041USD
- 2026-12-09: 45.11386796032715USD
- 2026-12-10: 47.522472849395754USD
- 2026-12-11: 47.6055994198761USD
- 2026-12-12: 47.69781829312134USD
- 2026-12-13: 40.00828335475159USD
- 2026-12-14: 47.6055994198761USD
- 2026-12-15: 40.00828335475159USD
- 2026-12-16: 45.89341531266785USD
- 2026-12-17: 45.253789347702025USD
- 2026-12-18: 54.22858928170776USD
- 2026-12-19: 215.98088641192626USD
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 16 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Minimum Spring Break check-in age is 18 years old
- This property accepts credit cards, debit cards, mobile payments, and cash
- Mobile payment options include: Alipay, Google Pay, Apple Pay, and Amazon Pay
- Cashless transactions are available
- Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
- Only registered guests are allowed in the guestrooms.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
- Credit card charges are subject to a surcharge of 3 percent
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Free Wi-Fi
Safe-Deposit Box
Luggage Storage
Designated Smoking Area
24-Hour Front Desk
Coworking Spaces
Services
Safe-Deposit Box
Luggage Storage
Designated Smoking Area
24-Hour Front Desk
Coworking Spaces
Lockers Available
Mosquito Nets
Tours/Ticket Assistance
General
Designated Smoking Areas (fines apply)
Not Wheelchair Accessible
Parking
Parking (Limited)
Internet
Free Wi-Fi
Activities
Terrace