Name: Holiday Inn Express & Suites Houston Southwest Galleria Area by IHG
Address: 6978 Windwater Parkway North, Sharpstown, Houston, Texas, United States of America, Houston, Texas, US
Price range: US$80–US$150 per night
Rating: 7.9

What guests think

At Holiday Inn Express & Suites Houston Southwest Galleria Area by IHG, travellers often praise friendly staff, comfortable beds, and generally clean spaces, while feedback varies widely on building upkeep, room functionality, and the consistency of basic services.

Multiple guests report weak water pressure, ineffective or broken air conditioning, and spotty Wi-Fi, with occasional nonworking TVs. Cleanliness feedback ranges from very clean rooms to reports of odors, lingering smoke, pests, and missed housekeeping. Facilities draw mixed comments, including a very cold or unheated pool, gym and ice-machine outages, and occasional elevator or parking frustrations; the area feels sketchy to some and access can be tricky. Best for travellers prioritizing access and price over polish.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Reports frequently mention an unheated or very cold pool, plus recurring outages with gym equipment, ice machines, or towels/supplies; occasional elevator or key-card issues are noted. Some guests cite parking challenges or security/overflow concerns.

Related guest reviews

6

Katrina

1 Aug 2024

·

Stayed 2 nights

Unfortunately, not long after I checked in at 3pm, a water leak happened in the lobby, and the water was shut off so that repairs could be made. I talked to the front desk, and they said it would be fixed in an hour. 1.5 hrs later, I asked again, and they said it would be two more hours. We couldn't flush the toilets or take a shower. I had taken my kids to the swimming pool before the water was shut off so by the time we were done, we were not able to take a shower. we ended up leaving the hotel around 6 to keep our selves occupied and have dinner. when we returned at 11pm, the water was still not on. I asked if they had any sister properties we could move to, and they said they were full already. We didn't have any other options, so we stayed. I'm not sure when it came back on, but we had water when we woke up around 8am. I don't think they handled this well, but the staff was friendly and understood why people were frustrated. Our stay started off very rough but by the time we had water, I didnt have any other issues or complaints.

8

Chavela

2 Oct 2023

·

Stayed 1 night

There was an event at a neighboring business and the patrons chose to use the hotel as overflow parking. This caused major concern and confusion. The GM was very rude when asked for assistance and went as far as telling me that I could check out without penalty instead of having the owners of the cars moved or towed. Poor customer service on her part. The other staff was courteous and accommodating.

8

Denise

2 Apr 2025

·

Stayed 2 nights

Comfortable room. Service was good. Located close to our destination. The pool was a little chilly. Could have been a little warmer. No clean towels at pool or exercise room. No wash rags available to replace our used ones. Ice machines did not work, but front desk worker filled my ice bucket for me.

10

Bettie

27 Jun 2025

·

Stayed 1 night

It was great only thing the ice machine broken on our floor

2

Michael

20 Jun 2024

·

Stayed 4 nights

Booked through Hotels.com but paid onsite. Decided to go home one day early and informed the hotel 48 hrs in advance, recorded by both Holiday in staff and Hotels.com phone call. Nevertheless, i was refused a refund for the last day. The bed and shower were both good. The room had extensive plaster damage and non-functional outlets on either side of the bed. Housekeeping did not replace empty toilet roll or tissue box. I witnessed them refusing to tell the front desk where toilet paper was until i said it in Spanish. The laundromat was out of order and the 2 treadmills in the gym didn’t work. Stay away.

8

Anna

6 Jul 2025

·

Stayed 1 night

The stay was nice. A bit more in price but it was a holiday weekend. Tucked away just off the HWY behind a restaurant. Not the best neighborhood but the Hotel does have security in the parking lot at night. Staff was friendly and hotel was clean. No issues like other brands that have guest that are loud in the rooms and smell of weed. Hotel is a little older but our experience was great. Breakfast was outstanding and the staff very pleasant. Thank you

4

Cortland

16 Nov 2024

·

Stayed 3 nights

Lots of things didn’t work at this hotel. My TV didn’t work. The treadmill in the fitness center didn’t work. The key stopped working for my hotel room and then again for the fitness center. Also there wasn’t a lot of attention to detail. My room was not done up the first two nights. I had no hangers. No towels in the gym. No cups at the water cooler.

4

Eric

1 Apr 2025

·

Stayed 2 nights

Let's begin with false advertisement that this property is near galleria - if near is twenty-minute walk-in highway underpasses with dubious people about then I am wrong. Next facility maintenance: only one of two elevators call buttons in lobby functioned. On last day we were there, second call button was questionable. We stayed two times in one week each for two days. The bath fan in first had failed in second room the fan screeched loud enough to awaken adjoining room occupants, in first room bath faucet water came in a skin biting micro spray while in second, that that had a tepid flow, Internet failed during second reservation - the staff noted that techs had recently been out without reliable results. Finally, beware the pool is not heated. The room was warm but other guests were shaking from the cold water.

10

George

10 May 2023

·

Stayed 1 night

Why have an indoor pool that isnt heated... my only complaint. We booked so my son could swim. Pool was freezing.

10

rodney

20 May 2023

·

Stayed 4 nights

The only down side was the difficulties of locating how to find the parking lot from the main road. There really isnt road signage to assist

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Cleanliness

Many guests find the property and rooms clean, but others report odors (mildew or smoke), pests, stained linens, or missed housekeeping, and some exterior upkeep issues. Feedback is mixed overall.

Related guest reviews

4

Felicia

10 Mar 2025

·

Stayed 2 nights

Smelled like cigarettes in the room. They're was another weird smell from the fridge. Staff was friendly. Stay was definitely not worth the price.

10

Julissa

1 Sept 2025

·

Stayed 2 nights

The staff was very kind & helpful. Clean facility, will stay here again.

4

Rachael

17 Sept 2024

·

Stayed 1 night

Normally I would have asked to switch rooms, but after working 15 hours and only having 7 hours to rest and go back to work I just dealt with it. But once those elevator doors opened to the third floor it was nasty. I didn’t understand why the hallway was so hot and had nasty odors coming from eacb room like there could be a dead body in one until I got to my room. The entire third floor just creeped me out. The air conditioner was on its lowest at 60 degrees but the room stayed at 78 and my sleep number is usually 68. The carpet by the AC was soaked and has a mildew smell to it. I figured all the rooms had this problem and the hotel didn’t know how to handle it. I travel a lot and the free soap and such is the cheapest they can provide in the hotel business. The breakfast was just sad so I went towards the oatmeal as a saving grace, but it was wayyy too runny. The front desk was delightful though!

10

Fatima

18 Jun 2025

·

Stayed 3 nights

The front desk staff were professional and helpful. The hotel was clean.

10

Huong

31 Jul 2025

·

Stayed 3 nights

Great place to stay. Clean

2

Whitney

21 Jul 2024

·

Stayed 5 nights

After checking in, my first room had hair in the bed and I switched rooms. The second room had a distinct smell that was disturbing. When I woke in the morning, the sheet had stains and the room was not cleaned when I returned. The next night I came into the room and it was used tissue on top of my bed. I complained, but my room could not be changed because of a system disruption. I complained the next morning and checked out of the hotel early.

8

Petronella B.

7 Mar 2024

·

Stayed 4 nights

Cleanliness was not too great. First room I got, there were hairs everywhere. They moved me over to another room, which was better, but not that I say wow. It looked liked entire 2nd floor was skipped. The bed in my room was👍👍👍👍

10

Silvia

26 Jul 2025

·

Stayed 1 night

Very clean hotel , stores near by. I did not take a picture of the room. But it was very clean.

2

Brijesh

14 Oct 2024

·

Stayed 1 night

Bathroom was so dirty and even there is no bath towel and so much hair in towel. They did not give extra towel

6

Mary Beth

26 Dec 2025

·

Stayed 1 night

The desk staff was awesome- friendly, attentive to needs, even over Christmas. The room, however, was disappointing. It felt very damp and smelly like mildew. The water pressure at the sink was barely a trickle. The workout room didn’t have cups for the water dispenser, and the air conditioning didn't work.

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Rooms

Beds and pillows are often praised for comfort and some rooms feel spacious or quiet. However, recurring complaints include weak water pressure, malfunctioning or ineffective AC, spotty Wi-Fi, and occasional TV or in-room amenity issues.

Related guest reviews

8

John

6 Jul 2025

·

Stayed 1 night

The only complaint is the ac really did not keep the room cold

6

Debrah

1 Mar 2025

·

Stayed 1 night

Room was spacious

10

Kathy

3 Mar 2025

·

Stayed 1 night

COMFY BED & PILLOWS! The room was clean and nice. Can I get the name of the mattress & soft pillows please so I can buy for my home! I would definitely return if I'm ever in the area. Nice hotel.

6

raghu

25 Jun 2024

·

Stayed 5 nights

We didn’t have internet Wi-Fi for entire our stay. I was planning to work but had to go outside to work which caused lot of inconvenience for me. We were told it is being fixed etc entire our stay 5 days.

8

Forrest

22 Mar 2025

·

Stayed 2 nights

Property was very clean, bed very comfortable. There was only one way in & out and the location is very high-traffic which made leaving a bit difficult. Interior walls were thin so we heard a lot of our neighbors. But overall it was a decent stay

8

Leonardo

22 Feb 2025

·

Stayed 5 nights

Nice hotel overall. Good bed and pillows, good breakfast. The water pressure was the only negative part. Water was almost dripping slowly in the shower.

10

Cassandra

25 Jul 2025

·

Stayed 1 night

The bed and pillows were so comfortable, especially after a long drive from Dallas! Good price, breakfast was great. It was a good experience overall for a quick trip!

6

Jenny

1 Jun 2024

·

Stayed 2 nights

Water pressure was really weak that I had to skip the shower for one day. I stayed on the 3rd floors. From the photo, it’s hard to tell but this hotel is a bit old, so don’t expect too much.

2

Caleb

30 Jun 2024

·

Stayed 1 night

During my stay I got switched to multiple rooms (4 to be exact) I had no A/C in any of those rooms. I couldn’t get any rest and if I took a nap I’d wake up drenched in sweat, I had a horrible experience.

6

Ana

7 Mar 2025

·

Stayed 1 night

Room was clean and bed was comfortable but the water pressure was terrible. Breakfast offerings were sparse. No oatmeal, no fruit, no yogurt only sliced bread. Very disappointing. No hair dryer in the room.

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Service

Staff are frequently described as friendly and helpful, yet several reviews cite rude or absent front-desk service, long waits, overbooking, and difficulty reaching anyone overnight. Experiences vary by shift.

Related guest reviews

2

Dejan

16 Nov 2024

·

Stayed 1 night

The front desk attendant could have not been more rude, disrespectful and dismissive. I came before Checkin time at 3pm. When I asked if there was a room to check in I received almost a hysterical answer that the room is. It ready and to come back at checkin time. I said ok, not a problem and either asked if I may drop off my luggage with the front desk. Again a very rude response that they are not doing that. He also told me to move my car from the parking spot since I’m not staying in the hotel yet. I did not have time to rebook but I should have done it. Terrible person who should not be employed to work with customers.

10

Vickie

27 Nov 2023

·

Stayed 1 night

Excellent customer service! Dan and Mohamed helped to resolve an issue right away. The hotel provides a variety of options for breakfast including egg & sausage, bagels, breads, cereals, etc. The beds and pillows are clean and comfy which helped me sleep through the night.

2

Danish

24 Jan 2023

·

Stayed 19,354 nights

One of the worst experiences I have ever had. I was staying with a bunch of friends (everyone had families with young kids). Firstly, even after repeated requests, the rooms were not cleaned. Secondly, and more importantly, we were hanging out in the lobby at night (around 11pm), and were quietly playing games and socializing. Not a single person was drunk (none of us drink alcohol) or rowdy. But the person at the front desk was rude and confrontational, claimed we were super loud (we were not), and threatened to call the police and have us thrown out. We decided to go to our rooms to diffuse the situation. The next day we tried to talk to the manager but seemed like she was avoiding the lobby and we couldn’t voice our complaints. We later reached out to her via email, and have received no response at all. Would not recommend this place at all. And highly disappointed to experience this at a Holiday Inn.

10

Julissa

1 Sept 2025

·

Stayed 2 nights

The staff was very kind & helpful. Clean facility, will stay here again.

4

Jade

17 Nov 2024

·

Stayed 3 nights

Woman working during check in was rude and unhelpful. Made us walk around to the side of the building to get in. Thankfully my dad had already checked into his room so he had a key to get in, otherwise I’m not sure how she expected me to get in the building. Tv did not work. One night, there was not a single hotel worker from 10pm to around 3am and we could not get in touch with anyone, the police had to be called. This was one of the worst hotel experiences I have ever had.

10

Fatima

18 Jun 2025

·

Stayed 3 nights

The front desk staff were professional and helpful. The hotel was clean.

8

Trung

21 Aug 2024

·

Stayed 1 night

Everything was good except that when I try to check in. There was no one at the front desk & there was 1 customer ahead of me. I had to wait like 20-30 minutes while I was calling the general manager’s # but not pick up. I even try to call the office # & I hear it ringing from the room next door behind the front desk but no one was in the room as well

4

Trinh

3 Aug 2024

·

Stayed 2 nights

There was blood stain on my pillowcase. The register person was always missing, and we realized that she was sitting in the front on her phone, chatting. Honestly, you get what you paid for but I would pay a little more for better options.

10

Connie

3 Aug 2025

·

Stayed 1 night

Tamira was super helpful and fix our room situation (was not clean properly) right away. Very satisfied with the way she handled the situation. After that everything was great!

6

Mary Beth

26 Dec 2025

·

Stayed 1 night

The desk staff was awesome- friendly, attentive to needs, even over Christmas. The room, however, was disappointing. It felt very damp and smelly like mildew. The water pressure at the sink was barely a trickle. The workout room didn’t have cups for the water dispenser, and the air conditioning didn't work.

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AI-generated summary based on recent guest reviews

Location

Close to highways and a short drive to shopping and the Galleria area, but multiple guests describe the surroundings as sketchy and access/parking entrances as confusing due to traffic or construction. Some say it’s not truly in the Galleria.

Related guest reviews

8

Esequiel

7 Jan 2025

·

Stayed 1 night

Great hotel. Hard to get to, and traffic exiting depending on time of day is bad. But otherwise great staff and very clean!

8

Markita

3 Sept 2024

·

Stayed 3 nights

Nice hotel . Good location

8

Anna

6 Jul 2025

·

Stayed 1 night

The stay was nice. A bit more in price but it was a holiday weekend. Tucked away just off the HWY behind a restaurant. Not the best neighborhood but the Hotel does have security in the parking lot at night. Staff was friendly and hotel was clean. No issues like other brands that have guest that are loud in the rooms and smell of weed. Hotel is a little older but our experience was great. Breakfast was outstanding and the staff very pleasant. Thank you

10

Chavela

18 Nov 2024

·

Stayed 1 night

This location is close to the highway and several dining spots and not too far from Galleria Mall.

8

Cassandra

9 Sept 2025

·

Stayed 2 nights

Good weekend stay. Nice location. We will book again.

4

SAEED

19 Sept 2025

·

Stayed 1 night

The area around this hotel is very sketchy Wireless internet is poor AC issues

8

Mira

21 Apr 2024

·

Stayed 1 night

Once inside the hotel, it was extremely nice! I feel the heading is misleading as it is NOT in the Galleria. I made my mama stay on the phone with me until I got inside!

10

Robert

21 Mar 2023

·

Stayed 1 night

The hotel was nice, but the location isn't the greatest. The entrance is shared with a very busy restaurant right off the frontage road which is very busy. None of this is the hotel's fault, so much as a problem with staying in Houston in general.

10

Fabian

6 Sept 2024

·

Stayed 1 night

Hotel was set away from the main highway in a quiet location.

8

Mary Anne

7 Jul 2024

·

Stayed 1 night

The entrance and exit was not a safe access to hotel. Wish there was another option

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Dining

Breakfast is regularly praised for being hot and satisfying, though outages or limited variety appear at times (for example, broken machines or empty items). Nearby dining can feel limited without crossing busy roads.

Related guest reviews

8

Ronnie

16 May 2024

·

Stayed 1 night

Overall we were happy to have a place to shower, sleep and have some food before hitting the road. We were told they were booked up upon arrival, we had reservation so in we went, seemed quiet. There was breakfast items such as scrambled eggs, sausage, hard biscuit and gravy. The juice machine didn't have any juices. I got lucky and got one yougurt. The cinnamon rolls were good (maybe the best thing).

10

Umaporn

9 Mar 2025

·

Stayed 1 night

Breakfast is very good

10

Kathi

13 Jun 2025

·

Stayed 7 nights

I liked the fact there was hot breakfast every morning,

8

Anna

6 Jul 2025

·

Stayed 1 night

The stay was nice. A bit more in price but it was a holiday weekend. Tucked away just off the HWY behind a restaurant. Not the best neighborhood but the Hotel does have security in the parking lot at night. Staff was friendly and hotel was clean. No issues like other brands that have guest that are loud in the rooms and smell of weed. Hotel is a little older but our experience was great. Breakfast was outstanding and the staff very pleasant. Thank you

4

Manuel

2 Jul 2024

·

Stayed 4 nights

Breakfast was terrible not option just the same and some staff weren’t helpful

8

Holly

5 Jun 2024

·

Stayed 1 night

This is a solid, economical choice. It’s very clean and they include a pretty decent breakfast. If you like coffee first thing in the morning without going to the lobby, bring your own k-cups and whatever you like to put in it. They have nice coffee makers but seem to only stock decaf cups and nothing to go with it. It is quieter than you would think based on its location right off the Southwest Freeway.

10

Cassandra

25 Jul 2025

·

Stayed 1 night

The bed and pillows were so comfortable, especially after a long drive from Dallas! Good price, breakfast was great. It was a good experience overall for a quick trip!

8

Jontae

17 Mar 2025

·

Stayed 2 nights

Nice. Breakfast was good.

10

Avis

9 Jun 2025

·

Stayed 1 night

I was surprisingly impressed with this hotel the condition of the hotel looks like it was most built maybe a few years back, it was clean and the breakfast options were many which helps when you have a picky toddler. The room were clean and the shower was huge. Only draw back was the ice machine on the second floor was not working and there was no microwave in my room. Other than that a good stay.

6

Ana

7 Mar 2025

·

Stayed 1 night

Room was clean and bed was comfortable but the water pressure was terrible. Breakfast offerings were sparse. No oatmeal, no fruit, no yogurt only sliced bread. Very disappointing. No hair dryer in the room.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$86
February	US$104
March	US$118
April	US$98
May	US$100
June	US$119
July	US$99
August	US$79
September	US$100
October	US$108
November	US$101
December	US$81

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $98	15 $99	16 $90	17 $94	18 $87	19 $90
20 $86	21 $80	22 $84	23 $88	24 $85	25 $87	26 $92
27 $90	28 $84	29 $87	30 $99

Su	Mo	Tu	We	Th	Fr	Sa
				1 $89	2 $96	3 $103
4 $96	5 $95	6 $99	7 $127	8 $132	9 $150	10 $145
11 $99	12 $94	13 $93	14 $94	15 $91	16 $100	17 $97
18 $91	19 $89	20 $94	21 $120	22 $114	23 $97	24 $94
25 $90	26 $90	27 $93	28 $94	29 $85	30 $94	31 $99

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Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds, Accessible (Communications)

Room (Specialty)

Suite, 1 King Bed, Mobility Accessible (Transfer Shower)

Standard Room, 2 Queen Beds, Accessible (Mobility)

Suite, Multiple Beds

Standard Room, 1 King Bed, Accessible (Communications Accessible)

Standard Room, 1 King Bed

Standard Room, 1 King Bed, Mobility Accessible (Transfer Shower)

Suite, 1 King Bed

Standard Room, 2 Queen Beds, Accessible (Communications Accessible)

Standard Room

Suite, 1 King Bed, Transfer Shower (Communications Accessible)

Suite, Multiple Beds, Accessible (Communications)

Suite, Multiple Beds, Accessible (Mobility)

Guest reviews

Good

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express & Suites Houston Southwest Galleria Area by IHG

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Prices for upcoming dates