Jupiter Hotel

Staff was great, but upon check in the lady said the second floor was out of the way but quiet. I definitely was not quiet. I slept with earplugs in and still could hear the noises

Staff was super nice, room was very clean, and the price was perfect.

I love the ambience of the place

Advertised options and amenities were not as described. Not much to be done or said about that. Otherwise good overall experience. There ARE two completely different hotel at the same property run by the same office: rates are different, experience is different, quality is different, atmosphere is different. Happy with both depending on my purpose, etc. Make sure you choose the right one; if not, you might be disappointed (as a heads up the staff can change their mind.) Also, on this particular stay, I did experience two particular issues during the visit. One, wake up call was not received as promised. Two, directly before checkout the toilet's plumbing decided to stop working and overflowed. As things went though was not enough to ruin the experience, especially because staff took it upon themselves to apologize and rectify the situation.

I don't normally review hotels, but figured this at least merited a few words. I'll start with the fact that, overall it was not a bad experience, per say, but there were a number of things that were inadequate about the hotel and being someone who travels multiple times per month, I was a bit shocked. Let me begin by saying that the staff was incredibly kind, and were the only saving grace of the hotel. The issues: Upon arrival you actually check in at the NEXT which is just across the street and the sister hotel to Jupiter. Ok, fine, no big deal. The staff asked if I wanted to pay to upgrade from Jupiter to NEXT, which is odd because it was sold out weeks in advance online. I decided to stay where I was since I had done my research and it looked like a nice experience. Jupiter hotel looked and felt like a ghost town. Poorly lit at best, not a soul in sight, zero amenities...I mean zero. The room was fine, and felt clean-ish - just wasnt for me. And while I am sure it was safe, let me put it this way, if I was a female travelling solo, or simply someone who does not travel frequently - I would have felt unsafe. The restaurant and bar at the NEXT (because that is all there was) was closed to a friends and family event. They offered to serve me in the lobby - while generous, it felt awkward. All that to say, in all my research done prior to my stay, none of this showed up online, and nothing was communicated to me in advance. Guess I should have taken the upgrade.