Name: The Westin Houston, Memorial City
Address: 945 Gessner Road, Memorial City, Houston, Texas, United States of America, Houston, Harris County, US
Price range: $160–$865 per night
Rating: 8.85

What guests think

At The Westin Houston, Memorial City, reviewers consistently praise the convenient location connected to Memorial City Mall and the friendly, professional staff, with many also highlighting clean, comfortable rooms and a quiet, relaxing rooftop pool area with city views.

Some reviews cite maintenance and cleanliness lapses, including room odors, bathroom issues, and a roach, and note occasional pool or hot tub temperature problems and mixed dining quality. A few guests found rooms dated or beds uncomfortable, and several felt prices did not match the experience. Expect a convenient, generally comfortable stay overall.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The rooftop pool and sky deck are often highlighted for views and relaxation. A few reviews mention maintenance or temperature issues with the pool or hot tub.

Related guest reviews

8

Terrie

Dec 23, 2025

·

Stayed 1 night

The hot tub would not heat and the pool was not adequately heated. Chose this hotel, because of the unique pool area. We could not use either of these features. Very disappointing.

10

Satoko

Mar 26, 2025

·

Stayed 2 nights

Nice heated pool

10

Yvette

Sep 10, 2024

·

Stayed 1 night

I really enjoyed how everything was super close the mall the restaurants, I love hmart and 99 ranch market and they were so close and it was so nice to not have to drive to far. I was with my friends and we all enjoyed the area everything was nice and clean and quiet they had good parking there was a lot of nice restaurants around. I'm a Houston local so I def enjoyed my experience staff was nice they even let me check in early which was great. The only thing I would say that I was disappointed about was that the roof top pool the glass was dirty so it kinda made the experience less enjoyable but overall it was still good.

10

Patrona

May 29, 2024

·

Stayed 1 night

Balconies

8

Trevin

Jul 3, 2023

·

Stayed 2 nights

Staff was courteous and outgoing with any issues that came about and all the amenities were in working order and functional! Overall a nice staycation with the sky deck pool !!!

10

Julio

Mar 12, 2025

·

Stayed 3 nights

Great staff! Safe parking lot!

10

Andrea

Sep 8, 2025

·

Stayed 1 night

I’ve stayed at the Westin Memorial City twice now, and each visit has been excellent. The hotel is spotless, and the staff are genuinely kind, professional, and always helpful. The location is perfect—attached to the Memorial City Mall with plenty of restaurants, shops, and entertainment just steps away. The pool is a highlight: quiet, clean, and set on the rooftop with relaxing skyline views of the city. The beds and pillows are always plush and incredibly comfortable, making for a great night’s sleep. It’s a wonderful place for both adults and kids to enjoy. My family loves staying here, and we’ll continue booking at the Westin Memorial City whenever we’re in Houston. Highly recommended!

10

Adriana

May 31, 2025

·

Stayed 1 night

Excellent roof top area. And exceptional customer service

6

alan

Mar 3, 2024

·

Stayed 2 nights

No shower gel in my room and no ice machines working.

10

Nicole

Jun 10, 2024

·

Stayed 3 nights

The property was easy to get to, connected to the mall and had other shopping and attractions near. Nice staff inside and great valet parking attendants as well. Would definitely stay again.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests find the hotel and rooms very clean and well maintained. However, recurring reports mention room odors, musty bedding, some bathroom mold or drain issues, and an isolated pest sighting.

Related guest reviews

6

Monica

Dec 25, 2022

·

Stayed 1 night

The room was a bit small. It was ok. There was mold on the shower tile wall and the drain wasn’t working correctly.

10

Helen

Dec 5, 2022

·

Stayed 19,330 nights

This was by far one of my favorite stays in a big city. The hotel was beautifully decorated for Christmas and was SO CLEAN. I loved our room! Spacious and not a piece of dust! The entire property was just perfect - and even had a Starbucks for my caffeine addiction. Also a walkway to a mall....so shopping was a must. Overall a wonderful stay. I look forward to coming back soon!

6

Melissa

Dec 4, 2023

·

Stayed 2 nights

Only One issue. Had to kill a huge roach on the wall.

10

Rodolfo

Apr 10, 2025

·

Stayed 1 night

Clean, friendly staff, great area.

10

LAWRENCE

Nov 12, 2025

·

Stayed 2 nights

Well-located, attentive staff; clean/nicely appointed.

6

Kathy and Carl

Jan 7, 2024

·

Stayed 1 night

All was great except for the bed. Way too firm and sheets smelled musty and old. Property was clean and nice, staff was kind.

10

Patricia

Mar 14, 2025

·

Stayed 2 nights

Very clean and convenient area.

10

Andrea

Sep 8, 2025

·

Stayed 1 night

I’ve stayed at the Westin Memorial City twice now, and each visit has been excellent. The hotel is spotless, and the staff are genuinely kind, professional, and always helpful. The location is perfect—attached to the Memorial City Mall with plenty of restaurants, shops, and entertainment just steps away. The pool is a highlight: quiet, clean, and set on the rooftop with relaxing skyline views of the city. The beds and pillows are always plush and incredibly comfortable, making for a great night’s sleep. It’s a wonderful place for both adults and kids to enjoy. My family loves staying here, and we’ll continue booking at the Westin Memorial City whenever we’re in Houston. Highly recommended!

10

daniella

Jul 19, 2025

·

Stayed 2 nights

Clean and spacious rooms, polite staff and in a central location . A shopping center right opposite which is great for visitors.

6

Abraham

Jun 22, 2025

·

Stayed 1 night

This is definitely not a 4-star hotel in its current state. The staff was exceptional, however, the rooms are dated and it’s clear they need renovation/ improvements. When we checked into our room, the first thing we noticed was the room had a horrible stench. We couldn’t find out where it was coming from. We ended up getting switched rooms three different times, but the smell still seemed to linger from only inside the rooms. The sheets were clearly old, and didn’t smell clean and weren’t comfortable at all. Our stay overall felt like a 3-star hotel, but we paid for 4-star hotel experience. Sadly, we will not be recommending this hotel until they decide to remodel and replace their bedding.

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Rooms

Rooms are generally comfortable, with quiet spaces, plush beds, balconies or views, and modern touches. Some note dated decor, smaller layouts, or uncomfortable pillows or mattresses.

Related guest reviews

10

Mike

Apr 4, 2025

·

Stayed 1 night

Great location. Nice hotel close to shopping and great restaurants. Friendly staff. Clean rooms and comfy beds. Nice and quiet at night. We stay here a lot when I. This area of town.

10

Ruben

Feb 22, 2024

·

Stayed 1 night

As soon as I entered, I instantly felt a sophisticated and cozy vibe, ideal for relaxing after a tiring day of meetings. The room resembled my own private oasis, a peaceful retreat from the pressures of the day. And that bed? It was heavenly. What truly amazed me was the meticulous attention to design. It had a sleek and contemporary feel, while also being welcoming and comfortable. It was as if they understood precisely what a business traveler like myself requires.

6

Monica

Dec 25, 2022

·

Stayed 1 night

The room was a bit small. It was ok. There was mold on the shower tile wall and the drain wasn’t working correctly.

10

Gail

Mar 10, 2024

·

Stayed 1 night

Second time staying here and found it to be just as good a the first time. Friendly staff, comfortable room, except for the pillows! what happened to the soft, feather pillows I remember at the Westin? I ate dinner and breakfast while there and it was exceptional. Will certainly stay here again. But I will bring my own pillow!

6

Kathy and Carl

Jan 7, 2024

·

Stayed 1 night

All was great except for the bed. Way too firm and sheets smelled musty and old. Property was clean and nice, staff was kind.

10

Patrona

May 29, 2024

·

Stayed 1 night

Balconies

10

Charlotte

Nov 16, 2025

·

Stayed 1 night

Great location. Rooms are gorgeous and the staff is super friendly.

10

Andrea

Sep 8, 2025

·

Stayed 1 night

I’ve stayed at the Westin Memorial City twice now, and each visit has been excellent. The hotel is spotless, and the staff are genuinely kind, professional, and always helpful. The location is perfect—attached to the Memorial City Mall with plenty of restaurants, shops, and entertainment just steps away. The pool is a highlight: quiet, clean, and set on the rooftop with relaxing skyline views of the city. The beds and pillows are always plush and incredibly comfortable, making for a great night’s sleep. It’s a wonderful place for both adults and kids to enjoy. My family loves staying here, and we’ll continue booking at the Westin Memorial City whenever we’re in Houston. Highly recommended!

10

Sandy

Jan 1, 2025

·

Loved! The 18th floor view is amazing!

6

Abraham

Jun 22, 2025

·

Stayed 1 night

This is definitely not a 4-star hotel in its current state. The staff was exceptional, however, the rooms are dated and it’s clear they need renovation/ improvements. When we checked into our room, the first thing we noticed was the room had a horrible stench. We couldn’t find out where it was coming from. We ended up getting switched rooms three different times, but the smell still seemed to linger from only inside the rooms. The sheets were clearly old, and didn’t smell clean and weren’t comfortable at all. Our stay overall felt like a 3-star hotel, but we paid for 4-star hotel experience. Sadly, we will not be recommending this hotel until they decide to remodel and replace their bedding.

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AI-generated summary based on recent guest reviews

Service

Service is frequently praised as friendly, professional, and accommodating, with smooth check-ins and helpful gestures like late or early checkouts. A few guests experienced limited staffing or inconsistent front-desk help.

Related guest reviews

10

Rosie

Jun 21, 2024

·

Stayed 2 nights

Excellent customer service

10

Randall

May 26, 2024

·

Stayed 1 night

Great check in experience. The gentleman was very professional and knowledgeable

10

LAWRENCE

Nov 12, 2025

·

Stayed 2 nights

Well-located, attentive staff; clean/nicely appointed.

4

Blas

May 31, 2023

·

Stayed 2 nights

Broken shower door. Smelled like smoke. Not worth the pricing. Not so friendly staff.

10

Charlotte

Nov 16, 2025

·

Stayed 1 night

Great location. Rooms are gorgeous and the staff is super friendly.

10

Andrea

Sep 8, 2025

·

Stayed 1 night

I’ve stayed at the Westin Memorial City twice now, and each visit has been excellent. The hotel is spotless, and the staff are genuinely kind, professional, and always helpful. The location is perfect—attached to the Memorial City Mall with plenty of restaurants, shops, and entertainment just steps away. The pool is a highlight: quiet, clean, and set on the rooftop with relaxing skyline views of the city. The beds and pillows are always plush and incredibly comfortable, making for a great night’s sleep. It’s a wonderful place for both adults and kids to enjoy. My family loves staying here, and we’ll continue booking at the Westin Memorial City whenever we’re in Houston. Highly recommended!

10

James

Jun 5, 2025

·

Stayed 2 nights

Great as always. Excellent customer service.

10

Adriana

May 31, 2025

·

Stayed 1 night

Excellent roof top area. And exceptional customer service

10

jennifer

Jan 29, 2025

·

Stayed 1 night

Wonderful staff greeted me and kindly gave me a latee checkout so I could stay until my doctors appt near by.

6

Yvette

Apr 23, 2023

·

Stayed 1 night

We had stayed at Westin before. There was not enough staff for help with the luggage, or valet. The cleaning crew was super helpful and polite. The starbuck employees (in the hotel) were less than friendly. The front desk had no info on my questions. I was over charged at Grill 24. The food was not good at all. However, the service was good. The location was good but overall I left unhappy and will not stay at this location again.

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AI-generated summary based on recent guest reviews

Location

Highly convenient, attached to Memorial City Mall with easy access to shops, restaurants, cinema, and nearby medical facilities. Some guests also note it feels safe.

Related guest reviews

10

Mike

Apr 4, 2025

·

Stayed 1 night

Great location. Nice hotel close to shopping and great restaurants. Friendly staff. Clean rooms and comfy beds. Nice and quiet at night. We stay here a lot when I. This area of town.

10

sabrina

Jan 31, 2023

·

Stayed 1 night

nice hotel and convenient to the hospital

10

LAWRENCE

Nov 12, 2025

·

Stayed 2 nights

Well-located, attentive staff; clean/nicely appointed.

10

Tara

Feb 20, 2023

·

Stayed 1 night

This is one of my favorite Staycation locations. Clean, attached to the mall and friendly staff.

10

Rosie

Apr 7, 2024

·

Stayed 2 nights

We really like the area, walking distance from the mall and cinema, plenty restaurants to choose. Great customer service

10

Charlotte

Nov 16, 2025

·

Stayed 1 night

Great location. Rooms are gorgeous and the staff is super friendly.

10

Andrea

Sep 8, 2025

·

Stayed 1 night

I’ve stayed at the Westin Memorial City twice now, and each visit has been excellent. The hotel is spotless, and the staff are genuinely kind, professional, and always helpful. The location is perfect—attached to the Memorial City Mall with plenty of restaurants, shops, and entertainment just steps away. The pool is a highlight: quiet, clean, and set on the rooftop with relaxing skyline views of the city. The beds and pillows are always plush and incredibly comfortable, making for a great night’s sleep. It’s a wonderful place for both adults and kids to enjoy. My family loves staying here, and we’ll continue booking at the Westin Memorial City whenever we’re in Houston. Highly recommended!

10

daniella

Jul 19, 2025

·

Stayed 2 nights

Clean and spacious rooms, polite staff and in a central location . A shopping center right opposite which is great for visitors.

10

Nicole

Jun 10, 2024

·

Stayed 3 nights

The property was easy to get to, connected to the mall and had other shopping and attractions near. Nice staff inside and great valet parking attendants as well. Would definitely stay again.

10

Curissa

Jun 24, 2024

·

Stayed 2 nights

Great location and connected to mall!

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Dining

On-site dining feedback is mixed: some enjoyed dinner and breakfast or the restaurant, while others rated the food poorly or reported a billing issue. A Starbucks is noted on-site.

Related guest reviews

10

Milly

Feb 10, 2024

·

Stayed 1 night

Excellent hotel. Great restaurant

10

Helen

Dec 5, 2022

·

Stayed 19,330 nights

This was by far one of my favorite stays in a big city. The hotel was beautifully decorated for Christmas and was SO CLEAN. I loved our room! Spacious and not a piece of dust! The entire property was just perfect - and even had a Starbucks for my caffeine addiction. Also a walkway to a mall....so shopping was a must. Overall a wonderful stay. I look forward to coming back soon!

10

courtney

Feb 9, 2024

·

Stayed 1 night

Friendly but the restaurant food is terrible

10

Gail

Mar 10, 2024

·

Stayed 1 night

Second time staying here and found it to be just as good a the first time. Friendly staff, comfortable room, except for the pillows! what happened to the soft, feather pillows I remember at the Westin? I ate dinner and breakfast while there and it was exceptional. Will certainly stay here again. But I will bring my own pillow!

10

Courtney

Jun 24, 2025

·

Stayed 1 night

Overall the property was amazing. The only issue was lack of amenities over the weekend. The bar and restaurant closed at 10 pm

6

Yvette

Apr 23, 2023

·

Stayed 1 night

We had stayed at Westin before. There was not enough staff for help with the luggage, or valet. The cleaning crew was super helpful and polite. The starbuck employees (in the hotel) were less than friendly. The front desk had no info on my questions. I was over charged at Grill 24. The food was not good at all. However, the service was good. The location was good but overall I left unhappy and will not stay at this location again.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$280
February	$370
March	$328
April	$391
May	$313
June	$326
July	$286
August	$319
September	$323
October	$385
November	$272
December	$252

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $557	17 $242	18 $160	19 $160
20 $222	21 $415	22 $853	23 $812	24 $377	25 $206	26 $201
27 $198	28 $386	29 $782	30 $472

Su	Mo	Tu	We	Th	Fr	Sa
				1 $254	2 $215	3 $208
4 $250	5 $471	6 $865	7 $457	8 $317	9 $210	10 $212
11 $249	12 $358	13 $558	14 $548	15 $396	16 $323	17 $306
18 $294	19 $665	20	21 $514	22 $381	23 $250	24 $210
25 $259	26 $477	27 $638	28 $589	29 $434	30 $212	31 $210

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed (Mobility Hearing Access, Roll-In Shower)

Room, 2 Queen Beds

Traditional Room, 1 King Bed (Mobility Hearing Access, Roll-In Shower)

Suite, 2 Bedrooms

Presidential Suite, 2 Bedrooms, Balcony, City View

Suite, 1 Bedroom

Traditional Room, 1 King Bed

Traditional Room, 2 Queen Beds

Executive Suite, 1 King Bed, Balcony

Apartment, 1 Bedroom, Balcony

Room, 1 King Bed

Deluxe Room, 1 King Bed

Apartment, 2 Bedrooms, Balcony

Traditional Room, 2 Queen Beds (Mobility Hearing Access, Roll-In Shower)

Guest reviews

Fabulous

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about The Westin Houston, Memorial City

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Prices for upcoming dates