Name: Quality Suites NYC Gateway
Address: 1200 Tonnelle Avenue, North Bergen, New Jersey, United States of America, North Bergen, New Jersey, US
Price range: US$104–US$339 per night
Rating: 6.98

What guests think

Quality Suites NYC Gateway draws mixed reviews: many appreciate helpful staff, free parking, and a budget-friendly base near Manhattan, while others cite dated spaces, inconsistent maintenance, strong odors, and frequent cleanliness concerns, including pests and worn whirlpool tubs.

Rooms are often spacious but suffer from issues like noisy or weak A/C, peeling fixtures, and traffic or hallway noise. Breakfast is basic, mostly carbs with waffles, and the paid shuttle helps reach NYC though access by road can be tricky. Overall, expect a simple, value stay with trade-offs in upkeep and cleanliness.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Parking is free and generally available, and a paid shuttle to NYC operates on set times. Several reviews note aging amenities such as broken ice or vending machines, a very small dated gym, and basic laundry.

Related guest reviews

6

Rita Ellemose

10 Nov 2025

·

Stayed 4 nights

Really expensive transportation to New York. The shuttle bus doesn't always run as promised. The breakfast was less good. Disposable tableware, and jam, butter and cheese in small plastic containers. Only 1 type of cheese, spreadable cheese. Positive was that you could make your own waffles

6

Tiffiney

22 Aug 2025

·

Stayed 1 night

A budget motel, the staff were very kind. The room was in need of some repairs but appeared clean. Linens and ammendities were basic but did the job for 1 night. Area was a little sketchy. The staff at front desk were kind and helpful. The breakfast was very basic but the attendant was very kind. Parking was included.

4

Thomas

10 Jun 2025

·

Stayed 3 nights

Said in room 317, we elected to stay in the room with the whirlpool tub. Tub was completed chipped and the glaze was peeling off, so everytime you used flakes would float up. The tile surrounding the whirlpool tub , had a 1 ich thick transitioning molding. Which youbl kicked everytime getinf out of bad. The room seem to be innvery bad shaped and looked orginals from the early 90s. The only ice machine working was on first floor(lobby), we check all 5 floors and only the one in the lobby work. I really felt that the money i spent for 3 nights was not worth it

6

Amanda

27 Nov 2023

·

Stayed 2 nights

It's a little old and rundown, but you get what you pay for. Overall, it was fine but I did see a roach on the refrigerator on my last morning there. Not really a surprise in an old building like that, but I'd rather not see it. I did appreciate the gym, even if it was tiny and the treadmill was super old. Likewise the microwave and fridge in room was convenient. The beds were not super comfy but it was clean and lots of pillows.

6

johnathin

17 Oct 2025

·

Stayed 2 nights

The staff was polite and the room was clean and comfortable. I was disappointed that the hot had paint peeling from inside, so I wasn't able to use it. The refrigerator wasn't cold, however the issue was fixed after I raised my concern with the front desk. Plenty of parking.

4

Serena

20 Aug 2023

·

Stayed 2 nights

Staff was very kind. Hotel didn’t seem to have AC on throughout the hotel and smelled musty. Our room carpet had a lot of moisture, we weren’t sure why. FYI couch in room was a pull out couch. Also liked that they provided a laundry room. Overall, not bad for the price/night.

10

Kristi

12 Jul 2024

·

Stayed 2 nights

We checked in late at night without issues. Family of 6. Beds were comfortable. Pull out couch bed was better than most as mattress was thicker and clean- looked new. No silverware in kitchenette. Breakfast was limited to coffee, waffles, bread, bagels, pastries and cereal. Staff was friendly. Plenty of parking. Easy drive into Manhattan.

10

Magdalena

28 Nov 2023

·

Stayed 3 nights

Stayed for 3nights Thanksgiving weekend To explore NYC. Clean, complimentary breakfast. Free parking. Budget friendly.

10

Sarah

13 Jun 2024

·

Stayed 1 night

Overall very good hotel, friendly and helpful staff and free breakfast. Also there is a shuttle every morning to NYC SQ which is convenient but not free. The price is less than the toll needed to go to NY so it is worth it nonetheless.

6

Michelle

10 Nov 2024

·

Stayed 2 nights

Staff were wonderful and very accommodating. Hotel is dated which was ok. But, the morning we checked out, there were roaches crawling around in the bathroom ( sink and tub). The ice machine and vending machine on our floor were out of order. The carpet was very dirty and sticky in areas. The cable did not work so we only had 5 channels to choose from.

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Cleanliness

Cleanliness is inconsistent, with recurring reports of mice, roaches, and occasional bed bugs, plus musty or strong chemical odors and stained or worn areas. Some guests found rooms clean, but standards appear uneven.

Related guest reviews

2

Rosemarie

7 Jul 2024

·

Stayed 1 night

Found 3 bugs in our beds and a few on our walls. Very outdated. Breakfast was included but within an hour of it being opened 90% of the food was gone. Not a very well kept hotel by any means. The tap in the bathroom dripped constantly and it wasn’t just here and there or just a little. As soon as you walk inside the hotel has a strange funny smell to it.

4

Siddhi

30 Jun 2025

·

Stayed 4 nights

Very old and weird smelling hotel.

10

Samary

7 Aug 2024

·

Stayed 1 night

Everything was great. Our only complaint is that my husband saw a mouse in the bathroom right before we left for check out.

4

taquesha

31 Jan 2024

·

Stayed 1 night

there was a roach in my room

2

braden

20 Jul 2025

·

Stayed 1 night

reeked of chemical cleaners in room and hotel

2

Dwayne

9 Jun 2025

·

Stayed 2 nights

The suite was in complete and utter disrepair. Multiple maintenance issues and we confirmed pest in the room as I killed a cockroach in the room. When staff was notified manager on duty couldn’t care less.

2

Jorgr

9 Oct 2024

·

Stayed 1 night

It is a bad hotel. We found a mouse in our room who ate our food and pooped all around our stuff and when we informed the management they did nothing about it. They don't care about the safety of their guests

2

Pratik

18 Sept 2025

·

Stayed 1 night

Worst experience. Hotel room was not clean and it had bed bugs. I fell sick for next 2 days. Not at all a good place to live in.

4

Evelyn

16 Apr 2025

·

Stayed 1 night

The toilet was running the whole time. The wall had a hole in it. The paint was chipping all around the room and the tv only had a couple working channels. The buttons to the elevator had brown marks on them (gross) and a dead roach on the lobby.

2

Carmen

12 Apr 2024

·

Stayed 2 nights

Hotel was nasty smells like mole I had a mice in my room it was disgusting juccuzi all inside had paint chipped I would never reserve a room there ever!!!!

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Rooms

Many rooms are spacious but dated, with frequent maintenance issues such as peeling whirlpool tubs, weak or noisy A/C, leaking ceilings, and worn fixtures; highway or hallway noise is also noted. Overall comfort varies by room.

Related guest reviews

6

Anne

21 May 2025

·

Stayed 1 night

Somewhat delapidated (peeling paint, rusting bathtub) but was cheapest option near NYC.

8

Sung Yoon

29 Sept 2024

·

Stayed 4 nights

The room was spacious and cozy. Cleanniess was quite satisfying except for the dirt in front of air conditioner. Breakfast was good, too. It would have been much better the carpet was less sticky.

4

Kimberly

10 Mar 2024

·

Stayed 2 nights

The room has leaking bathroom ceiling. Drywall screws holding the drawer on. The mattress was smaller than the metal frame underneath and slammed my shin whole getting up to pee in the night. the smell through the building musty and stale. The pullout couch for the kids was hard and uncomfortable and when asking for more blankets to put on the mattress for comfort the front desk said no. The whole family slept horrible trying to fit on the beds.

4

Thomas

10 Jun 2025

·

Stayed 3 nights

Said in room 317, we elected to stay in the room with the whirlpool tub. Tub was completed chipped and the glaze was peeling off, so everytime you used flakes would float up. The tile surrounding the whirlpool tub , had a 1 ich thick transitioning molding. Which youbl kicked everytime getinf out of bad. The room seem to be innvery bad shaped and looked orginals from the early 90s. The only ice machine working was on first floor(lobby), we check all 5 floors and only the one in the lobby work. I really felt that the money i spent for 3 nights was not worth it

8

Gina

11 Mar 2025

·

Stayed 2 nights

This hotel was fine for the price. The only issue I had was my room smelled very bad--not like smoke, but like old food and stale water or something. I think it was coming from the air conditioner/heater which was very old, and you could not open the window so could not air out the room.

6

Jennifer

21 Apr 2025

·

Stayed 4 nights

VERY thin walls and ceilings/floors.. cozy, all we needed it for was sleeping so it worked for us. Have to go a few mins out of your way to get to hotel due to traffic flow

4

Veronica

22 Jul 2025

·

Stayed 1 night

Room had stains and a smell. The first room was so bad they had to give us another room which still had a broken AC and stains on furniture

6

Heather

5 Aug 2024

·

Stayed 1 night

The air conditioner didnt work well and we were literally sweating while sleeping. The bathroom ceiling had something thrown up because it looks like it leaked before and had mildew. The bathroom had mildew on the grout and the tub was cracked.

8

Jazmin

25 Aug 2024

·

Stayed 3 nights

It’s good especially when going to events right outside of nyc but the driving can be a little scary if you are not used to the driving in the area. I’ve gone here twice now and have liked it a lot but both times I’ve gone I’ve had the same two issues with a wonky shower and the door is a little broken (you have to slam it to close it/open it) but other than that I do like the hotel.

6

Elizabeth

4 Sept 2024

·

Stayed 1 night

The stay was nice. The only issue was the room had a slight odor and the heating/AC unit leaked making the carpet wet when used.

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Service

Service feedback is mixed: many praise friendly, accommodating staff, while others report rudeness, reservation or billing issues, and slow or unhelpful responses. Occasional language barriers are mentioned.

Related guest reviews

8

Michael

4 Jan 2025

·

Stayed 4 nights

Some language barriers with staff.

2

Pierson

18 Dec 2023

·

Stayed 4 nights

We were locked out of our room that had all of our stuff inside and they were unable to open the door and told us maintenance wouldn’t be in until the next day to fix so we had to sleep in a different room with out any of our things. Then they refused to comp the night and told us these things happen. Poor customer service on their part.

10

Lorelei

26 Oct 2025

·

Stayed 1 night

Very nice staff

2

Mano

13 Dec 2023

·

Stayed 1 night

I had a confirmed room through Expedia. We arrived at 12:30am after a long trip from California. Upon check-in, I was told we did not have a room. I showed the worker the confirmation email and he said they had nothing on their end. He told me to call Expedia and they would fix it. As I was on hold with Expedia, another person came and rented a room. Then Expedia called the hotel and I saw the clerk answer the phone and speak to them. Then Expedia called me back and told me that the hotel doesn't have any rooms available! I literally raised my voice to the worker that he rented the last room when he knew I had a confirmation for a room and I was on hold with Expedia. He didn't care at all. So now it's nearly 1am, I'm with my 2 children on the other side of the country with no place to sleep. Expedia found me another hotel an hour later.

6

Myluv

25 Oct 2024

·

Stayed 3 nights

Staff need better customer service

2

Arthor

22 Jan 2024

·

Stayed 1 night

Handling of our reservation was unprofessional. It took 75 minutes to check in because what we reserved they said was unavailable. We requested a refund, called Expedia and then they made what we reserved available. The hotel has poor business practices, they were very unknowledgeable of how to handle issues, and to a degree were dishonest. For days they had no television service. They had no sign to tell customers but waited until they got into their rooms for them to find out. Further, we had a 12 noon check out due to the earlier inconvenience, and at 11:10 am, someone overrides the lock and enters the room. Our phone, which did not work to call out, worked to call in, asking when we are leaving. Again, a very unprofessional site and we challenge you Expedia to better vet the sites you offer on your site. We have had numerous bad experiences recently and we now see you as the common denominator. This location had a 9.0 rating, where the rating should be more of a 2-3.

10

Yashaswini

5 Jul 2025

·

Stayed 3 nights

Staff experience was excellent. Overall the stay was worth to remember

8

Chrissy

15 Dec 2024

·

Stayed 1 night

We stayed for one night in order to be close to the path over to NYC. Due to unforseen circumstances we got there earlier than expected and were praying for an early check in. The front desk ladies were absolutely amazing! I was able to gwt into my room early, they were also so very helpful as far as tips and tricks to navigate the commute to NYC. The room was clean and worth the price.

10

Mary

7 Jul 2025

·

Stayed 1 night

Great professional, friendly and helpful staff. Convenient location and quiet. Room and hotel is clean.

2

Micheal

17 Oct 2025

·

Stayed 1 night

Staff was so rude after a few hours of trying to check in because they couldn’t find our reservation but already took the money from our account we just left and had to find another hotel late at night.

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Location

Convenient for reaching Manhattan and area venues, but the hotel sits on a busy divided highway that’s hard to access and not very walkable. Public transit requires a walk, the area feels sketchy to some, and the shuttle costs extra.

Related guest reviews

8

Alyssa

8 Jun 2024

·

Stayed 4 nights

The staff was super nice, my room was clean, the hotel is a little inconvenient location wise unless you have a car, but that not their fault. Theres a bus stop up a steep hill its about a 12 minute walk.

8

Jose

20 Aug 2024

·

Stayed 2 nights

Rooms look great but property is in on a very busy Rd.

10

Stephanie

21 Jun 2024

·

Stayed 2 nights

The hotel was clean, service was great, breakfast had many options. The only issue we had was the street the hotel is on is very, very busy divided highway. It was so hard to get out and there wasnt much within walking distance.

8

Chandresh

8 Jul 2024

·

Stayed 3 nights

Property is good but public transport is far from the property.

4

Noam

21 May 2025

·

Stayed 2 nights

This visit was very inconvenient for us and we will come back again We booked a room for 6 people with kitchenette- we got a room without kitchenette and with little sofa bed that not fit to our family size We asked the staff to get the room we booked and they were totally useless- at first they said that there is maintenance problem and the morning after they told us that somebody already took this room the day be (so we don’t know who to believe) Location- at the website they wrote “9 minutes drive to Times Square “ but it was 50-60 minutes so we couldn’t take the car but the public transportation is very hard to get and the shuttle is so expensive We won’t come back

10

Claudia

29 Jun 2025

·

Stayed 1 night

Very clean property, good location, nice beds

6

Jillian

29 Jun 2025

·

Stayed 3 nights

Very dated and not very well maintained but very conveniently located to manhattan and reasonably priced

10

Astrid

25 Jun 2025

·

Stayed 1 night

Very nice hotel with great location. Just what we needed.

10

Hari

25 May 2025

·

Stayed 1 night

Close to NY

4

Cindy L

6 Jan 2025

·

Stayed 4 nights

The location is very difficult to access- off of the highway, always traffic and you need to do a u turn to go the other direction (can take 15mins). The rooms were always freezing, and our key never worked for one of the rooms. The shuttle to nyc is 10$/person one way, not worth it if you’re a larger group. Breakfast was the only positive.

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Dining

Breakfast is mainly continental—waffles, breads, cereal, coffee—with many saying it’s limited and lacks protein, fruit, or hot items. A few guests were satisfied, but expectations should be modest.

Related guest reviews

4

Benecel

21 Jul 2023

·

Stayed 2 nights

Breakfast not good, & the service was bad..hope this hotel will improve there breakfast, were dissapointed our stay this week..

6

Rita Ellemose

10 Nov 2025

·

Stayed 4 nights

Really expensive transportation to New York. The shuttle bus doesn't always run as promised. The breakfast was less good. Disposable tableware, and jam, butter and cheese in small plastic containers. Only 1 type of cheese, spreadable cheese. Positive was that you could make your own waffles

6

Kailyn

30 Aug 2025

·

Stayed 3 nights

Our room was much dirtier than expected by the other reviews. There were hairs all over the place and didn't look like the shower was cleaned prior to our arrival. The included breakfast is only pastries and none of your typical bacon/eggs/anything to that extent. Just bread, bagels, muffins, etc so that was disappointing. We chose this one as it was a bit more expensive than others in the area hoping that meant better quality but we were wrong about that. The staff were nice though, no problems with them.

8

Ashish Singh

4 Sept 2023

·

Stayed 2 nights

They are having very limited choices in breakfast. And no protein rich breakfast.

10

Olga

7 Jul 2024

·

Stayed 3 nights

Honestly, was not too bad, they were very clean and they took care to clean up my bedroom every day! Breakfast was horrible, just muffins and waffles, cereal too, for me too simple. They need to update the hotel It’s look like the 80’s but other than that they were very nice!

10

MIGUEL ANGEL

23 Sept 2024

·

Stayed 1 night

The service was very good, and the stay too. What I would particularly like to fix is the breakfast issue, since there was not much variety.

10

Darshan

19 Aug 2025

·

Stayed 1 night

Good variety breakfast, rooms are clean and staff are great

8

Stephanie

16 Jan 2024

·

Stayed 3 nights

Breakfast was terrible, only had cold cereal, muffins, coffee and juice. Needs to have a better selection

6

Joyce Potter

24 Aug 2025

·

Stayed 1 night

The staff was very friendly and accommodating. The hotel was clean but outdated. Breakfast was good but a meat needs to be added with a yogurt .

6

MarieClaude

26 Dec 2024

·

Stayed 4 nights

The breakfast is very limited.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$93
February	US$106
March	US$101
April	US$121
May	US$128
June	US$206
July	US$202
August	US$144
September	US$153
October	US$146
November	US$116
December	US$168

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $173	16 $126	17 $118	18 $270	19 $281
20 $128	21 $160	22 $221	23 $271	24 $191	25 $339	26 $281
27 $113	28 $106	29 $107	30 $107

Su	Mo	Tu	We	Th	Fr	Sa
				1 $105	2 $165	3 $177
4 $110	5 $104	6 $115	7 $122	8 $132	9 $211	10 $313
11 $135	12 $113	13 $126	14 $117	15 $116	16 $161	17 $188
18 $115	19 $116	20 $116	21 $116	22 $116	23 $154	24 $159
25 $116	26 $116	27 $115	28 $114	29 $115	30 $154	31 $184

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Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed with Sofa Bed, Kitchenette with Electric Cook Top

Suite, 2 Queen Beds with Sofa Bed

Suite, 2 Queen Beds with Sofa Bed, Kitchenette with Electric Cook Top

Suite, 1 King Bed with Sofa Bed

Suite, 1 King Bed with Sofa Bed and Jacuzzi

Suite, 2 Queen Beds Accessible with Sofa Bed

Guest reviews

Pleasant

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Quality Suites NYC Gateway

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