MainStay Suites Port Arthur - Beaumont South

I’ve stayed at this hotel before and never had any problems. This past stay, my deposit was held because cough syrup was accidentally dumped on the sheets. White sheets that could very easily be bleached. The room was not destroyed in any way, the mattress was not stained, and the room was overall fairly clean when we left. I don’t think that a water based cough syrup stain warranted a $100 charge. I tried cooperate and I also tried the hotel management but have been unsuccessful. I doubt a new set of sheets costs $100. I won’t be staying here again.

My stay was very enjoyable. The staff was courteous and very respectful of my personal items and my privacy. The room was clean and well kept. The only thing i might mention in the tub there is need of a slip resistant mat placed on the floor of the tub with a pull up hand rail for safety reassurance. I would return to this location in the future if i need a good clean place to stay. Thank you!

I paid for my stay through Expedia. The hotel clerk was only supposed to charge me for a hundred dollar deposit, instead she charged me $ 365.00 dollars which wasn’t correct amount of my stay anyway. I’m filling charges. If I was able rate 0 than I would.

Staying here was an unpleasant experience. Had two rooms reserved for work related, extended for one more day due to work extension. Called the front desk and confirmed the extension, but coming back to the hotel with the crew after a long day at work, all of my personal belongings including food in the refrigerator were removed from both rooms. No communication was made from hotel front desk or management. Hotel night shift crew could NOT locate our belongings till late at night. It was noticeably the lack of communication not only to the costumers, but also between the business and staff itself. We packed and left the hotel the same day to not return.

Room had bad odor. One smelled like feet.. however, the 2 rooms I booked had little roaches everywhere. Needs to be fumigated. I would not stay here again regardless of the 8.6 star review on Expedia.