Name: Best Western Plus BWI Airport Hotel - Arundel Mills
Address: 6755 Dorsey Road, Baltimore, Maryland, United States of America, Baltimore, Maryland, US
Price range: US$82–US$121 per night
Rating: 7.8

What guests think

At Best Western Plus BWI Airport Hotel - Arundel Mills, guests frequently praise the friendly staff, convenient airport shuttle, and location near Arundel Mills and a nearby pub, while feedback on cleanliness, maintenance, and amenities is mixed.

Many note the indoor pool is often cold or occasionally closed, and some facilities like the sauna, elevator, and ice machines have intermittent issues. Breakfast is included and generally adequate, though variety and replenishment can be inconsistent. Rooms are comfortable for short stays but can feel dated, with occasional noise and HVAC quirks. Expect a convenient, budget-friendly base with uneven upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor pool feedback is mixed, with frequent comments about cold water or temporary closures; the sauna and gym draw occasional complaints, and there are recurring reports of elevator and ice machine outages. The airport shuttle is convenient, parking can be tight, and a restaurant/pub sits next door.

Related guest reviews

10

Ebony

20 Oct 2025

·

Stayed 2 nights

Everything was good the food was great only thing i didn't like was that the pool inside was real cold

8

Lisa

22 Oct 2025

·

Stayed 4 nights

Friendly staff. The indoor pool looked very appealing but the water was cold due to a broken heater with parts on order. Breakfast was good, however it was exactly the same each day. Spacious seating in the breakfast dining area. Good coffee. Convenient and free shuttle service to and from BWI airport. The building does have an elevator. Beds are small and pillows are rather firm. Rollaway beds are not allowed. Very good location with a bar/ restaurant just steps from the property. Ample parking.

4

Helen

7 Jun 2025

·

Stayed 4 nights

My booking was for 3 nights. I only stayed 1. The promised amenity of a pool was not upheld. The pool was out of order indefinitely. Poor business practice not to inform pending reservations of amenities unavailable

6

Marie

6 Jul 2025

·

Stayed 1 night

Ice machines was not working on all of the floors. Only one elevator was working and until it was close to checkout time in the swimming pool needs to be clean there’s a lot of green stuff from water sitting.

10

Jodi

1 Oct 2023

·

Stayed 3 nights

The hotel, room and staff were great! The indoor pool was really cold. I do understand the balance of keeping it warm enough for usage and the amount of usage it receives. The cost of keeping it warm enough needs to be in relation to the frequency of usage. Parking was really tight. I ended up using the restaurant parking and was told that normally it isn’t allowed but due to the hotel being fully booked I could use it. Everything was wonderful and will stay there again when I’m in the area.

6

Kathleen

23 Aug 2025

·

Stayed 4 nights

The washing machine was out of order. Staff friendly and helpful. Parking close.

8

Abigail

31 Oct 2024

·

Stayed 4 nights

One elevator don’t work and the other one sounds like it will broke down anytime. Breakfast without ketchup, we asked for it, they said no ketchup today. Room was ok. I guess for the price you pay, you should expect any kind of stuff like those but Best Western normally are in better condition.

10

Marggy

9 Aug 2025

·

Stayed 4 nights

It was nice to have many amenities. The hotel is clean. Breakfast not so good, the pool was not heated, the sauna did not work, the gym was nice accept they did replace the cleaning wipes, and water dispenser did not work Staff was nice. Overall it wasn't a bad stay for what I needed. The restaurant across is very good too.

6

Mae

17 Oct 2023

·

Stayed 4 nights

There was no air conditioning in the workout area, and the pool was cold

10

Corrina

20 Oct 2024

·

Stayed 2 nights

Great stay for a weekend away! We arrived Friday night and had a quick check in. The breakfast was great! Hot with lots of options! The family liked the indoor pool! Easy to get to from all our trips.

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Cleanliness

Cleanliness feedback is mixed: many describe clean rooms and common areas, but several guests reported mildew or damp odors, mold, or missed housekeeping details.

Related guest reviews

6

Naomi

6 Oct 2024

·

Stayed 2 nights

The area was fine for the most part, breakfast was okay, and the staff was nice. We’re not from out of town, and just needed a place to relax and unwind. We chose the hotel because I love the restaurant that sits across from it. The hotel floor and room, level 3 to be exact, smelled like mildew, and mouse turds were visible in the bathroom upon check in. The sheets and pillowcases appeared to have mildew and yellowish stains on them, so we just didn’t lay on those. They told us the hotel was fully booked when we checked in, so there was no reason to ask for another room. Instead we sprayed Lysol everywhere and lit scented candles to minimize the smell, being as though we didn’t plan on leaving in and out.

4

Cornell

19 Oct 2025

·

Stayed 1 night

It was dirty... the sofa in the hallways have holes in them... the same soap probably used the same sheets? Draws had stuff in them trash under the bed and behind dressers ice machine areas dirty... old looking.. Just bad altogether

10

Catherine

22 Jan 2023

·

Stayed 1 night

Very clean and polite staff!

4

Vvinterose

20 May 2024

·

Stayed 2 nights

This property is old and unkept. The curtains had stains, the headboard of the bed had only stains too, it reminded me of the scene in the movie Coming to America when the people with Jerry curls stood up and the back of the couch was stained. The bath mat inside of the bath tub was gross! I used my shower shoes in the tub when I bathed. Oh! I don’t want to forget to mention the dilapidated cars sitting on the property taking up valuable parking space and management telling guest to park towards the rear of the building that has little light at night. The area that this hotel is located is deserted. There is not much around except for a pub and a trucking company.

10

Robert

24 Jun 2024

·

Stayed 1 night

Clean and comfortable

4

Denise

14 Aug 2025

·

Stayed 1 night

Property was fine room was terrible. Room had mold and everything was damp. No body wash. Toilet paper was damp. No mat for shower. Sink water drained very slow. Our clothes were damp the next morning.

2

Jean

23 Aug 2023

·

Stayed 2 nights

The room was very musty and dirty. The smell was unbearable.

10

Ann

2 Nov 2025

·

Stayed 1 night

Great service and very clean

10

Joseph

18 Jul 2025

·

Stayed 2 nights

Great stay, clean room.

10

Deborah

26 Jul 2025

·

Stayed 3 nights

It’s very clean. And the staff is excellent.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable with decent beds and showers, but some feel dated, with small TVs, limited outlets or USBs, loud or weak A/C, and noticeable noise from corridors, traffic, or aircraft.

Related guest reviews

8

Lester

18 Dec 2023

·

Stayed 3 nights

The bedding was off, king size mattress way way to soft. It was like a wrestling going from one side to the other! Pillows were like rocks, no durability, couldn’t fold around.

8

Lisa

22 Oct 2025

·

Stayed 4 nights

Friendly staff. The indoor pool looked very appealing but the water was cold due to a broken heater with parts on order. Breakfast was good, however it was exactly the same each day. Spacious seating in the breakfast dining area. Good coffee. Convenient and free shuttle service to and from BWI airport. The building does have an elevator. Beds are small and pillows are rather firm. Rollaway beds are not allowed. Very good location with a bar/ restaurant just steps from the property. Ample parking.

8

Denise

30 Dec 2024

·

Stayed 3 nights

You need some USB ports for charging purposes. The outlets near the beds are nor accessible so chargers cannot be plugged in there.

8

Kathy

25 Nov 2024

·

Stayed 2 nights

My husband I “heard” the couple above us each night. Our bedroom door had about a 2.5 inch gap from the floor, see right into the hallway.

10

david

17 Jun 2025

·

Stayed 3 nights

Great amenities including a sauna, pool, and gym. Breakfast was included and exactly the same every morning. The only issue was the AC unit in the room was extremely loud.

8

alina

5 Dec 2024

·

Stayed 1 night

Stayed at this property 2 prior times. Great shuttle for taking a cruise. Friendly and helpful staff. Clean and well stocked breakfast buffet. Now the issue we noticed every time: It is noisy. You can hear loud motorcycles racing on the highway nearby, police cars, whatever loud vehicles happen to travel at night. We’ll probably stay again bc of the price and the overall experience.

6

Walter

13 Jun 2025

·

Stayed 4 nights

My first two nights were not good. I had people making noise on the first two nights and I couldn’t get to sleep until around 2 in the morning. But next 3 nights we’re fine.

10

Renae

20 Oct 2025

·

Stayed 1 night

the hotel was practically full the Saturday night we stayed but it was quiet and we had a great nights rest

8

BRONWYNNE

16 Oct 2024

·

Stayed 1 night

TV was extremely small, Room was clear and Staff was very pleasant

8

KaelaK

4 Jul 2023

·

Stayed 3 nights

Lobby was immaculate. Temperature varied in different parts of the building. Hallways and elevator were warm/humid. Room: air conditioner wasn't working great, wouldn't get cold. I checked the filter and it was caked with dust. Once I cleaned the filters in the tub and put them back it worked fine. Mini fridge didn't get very cold. Breakfast: Great variety. Just need some cream cheese for the bagels. Otherwise, everything was great. Pool: Great amenity. Towels available poolside, if they're out the front desk has some. Staff: Everyone we came in contact with was friendly. We put the "service room" hang tag out and the room wasn't serviced. Apparently, you have to tell the front desk and they will tell the housekeepers. We did that the following day, when we got back the room was cleaned. We would stay here again if we visit this area again. Thank you.

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Service

Service is often praised as friendly and helpful, including shuttle drivers and front-desk teams, though there are occasional reports of rudeness, overbooking, or miscommunication about amenities and shuttles.

Related guest reviews

10

Octavian

10 Sept 2023

·

Stayed 1 night

10s across the board for BW-BWI. I went with the lowest of expectations and they blew my mind. The staff was so friendly, sympathetic and accomodating for my last minute reservation. They were patient with my very short temper due to NUMEROUS delays and rescheduling of my flight out of BWI. I mentioned I was tired and hungry and advised there was a restaurant right next door where we could get a bite. When we got to our room it was very clean and neat. Again clean room, extremely important to me and BW did not disappoint. When we got up early this am for our flight they had some breakfast items available for us to eat (even before the 6:30 scheduled breakfast time). They also provide a shuttle to the airport, which I wish I had known before I booked my $50 Uber. KUDOS to the ladies on the 11pm shift at BWI on 9/9 and kudos to the am shuttle driver on 9/10!

10

Barbara

26 Jun 2025

·

Stayed 3 nights

This location was just right for our three-day lacrosse tournament on Troy Park. The thing that made the hotel stand out was the tremendously helpful and courteous front desk staff - namely AJ and Donae. I travel a ton and can't remember the last time I encountered such wonderful guest service from the staff!!! Highly recommend!!!!!

10

Angela

3 Aug 2025

·

Stayed 2 nights

The staff was very professional but friendly the made my family feel right at home. They was eager and will to help with a smile.

6

Juan

25 Jun 2025

·

Stayed 2 nights

The receptionist was rude.

4

Mark

22 Aug 2024

·

Stayed 1 night

The manger is very rude and not helpful at all. They say they will drop you off but getting back they might make you wait two hours.

10

Tom

23 Jan 2023

·

Stayed 1 night

House manager made it happen. Expedia's online role - FRUSTRATING at best. Expedia chat agent - helpful. Hotel's night manager - EXCEPTIONAL

8

Natasha

1 Sept 2025

·

Stayed 2 nights

Service was great, check is was quick and accurate same thing with check out.

10

Phillip

2 Oct 2025

·

Stayed 1 night

Excellent staff and service.

2

Erin

9 Oct 2023

·

Stayed 1 night

Arrived to the property to check in and was told that they had to cancel my reservation due to overbooking the hotel. I was told That the manager was going to contact Expedia and give me a refund.

10

Anthony

25 Nov 2024

·

Stayed 1 night

Hotel was clean and the staff friendly and helpful. Great shuttle service to BWI. Will definitely be staying here again!

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Location

Convenient for BWI and area highways, with Arundel Mills and Live! Casino a short drive and a pub next door; a car helps due to limited walkable options. Some guests noticed plane or highway noise.

Related guest reviews

10

Emmanuel

12 Jun 2025

·

Stayed 3 nights

We enjoyed our stay! Best service, superb room and the entire facility is clean! highly recommended! Great location inbetween Baltimore proper and Washington DC. To add Arundel Mills is just 8minutes drive. Will come back for another stay!

10

Precilla

31 Jul 2025

·

Stayed 1 night

Our stay was amazing, check in was easy and the location was great, we'll definitely return.

8

Kimberly

6 Oct 2024

·

Stayed 2 nights

The property is older and in need of a little facelift. Bed was super comfy and room was clean. Shower was amazing (great water pressure and shower head). Loved the shampoo, conditioner and body wash supplied in the shower. Free airport shuttle driver Robert was very nice and helpful. Full breakfast with coffee, espresso, scrambled eggs, bacon one day and sausage the next, orange juice wasn’t great but apple and cranberry juice was good. There were also hard boiled eggs, yogurt, apples, oranges, bagels, pastries and cereal. The elevator floor was dirty, just needs a quick vacuum and mop. Ate at The Stained Glass Pub across the parking lot twice, it was really tasty with good prices. Stayed 2 nights before our cruise. We didn’t like that there aren’t any stores or fast food close. Did walk to Wendy’s, which was 0.6 mile walk.

10

Dolores

27 Jun 2024

·

Stayed 1 night

Best area if you have a car! Nothing within walking but a nice Pub! Note: Shuttle pick up at BWI is at second level Door 15 in front of Delta Air Lines..

10

Yadira

18 Sept 2023

·

Stayed 2 nights

Good location to visit Baltimore.

8

Enia

1 Oct 2024

·

Stayed 1 night

Liked the location.

8

Karen

26 Aug 2023

·

Stayed 3 nights

Great room, good location, excellent price.

10

Victoria

2 Oct 2024

·

Stayed 3 nights

The airport shuttle was very convenient and quick, and there's a great restaurant/pub right across the way for quick dinners.

10

Dion

5 Jan 2024

·

Stayed 3 nights

Love the close proximity to the highway and STAINED GLASS PUB was a great option for Dinning.

10

Robert

28 Jun 2023

·

Stayed 1 night

Very nice mid-range hotel in a good location for my business and airport needs. Pretty quiet and room was spacious snd bed was comfortable. Nice staff.

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AI-generated summary based on recent guest reviews

Dining

Included breakfast earns mixed reviews: many found it good or filling, while others noted limited variety, missing items, or early closing times. Several guests liked having the restaurant next door.

Related guest reviews

8

Gary

15 Apr 2023

·

Stayed 1 night

Clean and comfortable hotel. 1. A bit disappointing that breakfast ends early... 8:30AM. 2. No EV charger at the hotel. Time for Best Western to step up with chargers.

10

Phillip

10 Oct 2025

·

Stayed 1 night

Excellent service and really good breakfast! 5 stars!!!!

4

Donnell

20 Jul 2025

·

Stayed 3 nights

Breakfast was Horrible.. Indoor Pool was COLD AS ICE. And its July.. Changed Rooms Three times because Sink water wouldn't work..in the first two Rooms.

8

Kimberly

6 Oct 2024

·

Stayed 2 nights

The property is older and in need of a little facelift. Bed was super comfy and room was clean. Shower was amazing (great water pressure and shower head). Loved the shampoo, conditioner and body wash supplied in the shower. Free airport shuttle driver Robert was very nice and helpful. Full breakfast with coffee, espresso, scrambled eggs, bacon one day and sausage the next, orange juice wasn’t great but apple and cranberry juice was good. There were also hard boiled eggs, yogurt, apples, oranges, bagels, pastries and cereal. The elevator floor was dirty, just needs a quick vacuum and mop. Ate at The Stained Glass Pub across the parking lot twice, it was really tasty with good prices. Stayed 2 nights before our cruise. We didn’t like that there aren’t any stores or fast food close. Did walk to Wendy’s, which was 0.6 mile walk.

8

Lisa

22 Oct 2025

·

Stayed 4 nights

Friendly staff. The indoor pool looked very appealing but the water was cold due to a broken heater with parts on order. Breakfast was good, however it was exactly the same each day. Spacious seating in the breakfast dining area. Good coffee. Convenient and free shuttle service to and from BWI airport. The building does have an elevator. Beds are small and pillows are rather firm. Rollaway beds are not allowed. Very good location with a bar/ restaurant just steps from the property. Ample parking.

10

Phillip

10 Oct 2025

·

Stayed 1 night

Excellent service and really good breakfast! 5 stars!!!!

8

Donna

11 Dec 2024

·

Stayed 2 nights

LUVED THE SHOWER WATER PRESSURE AND TEMPERATURES. Breakfast left a lot to be desired.

10

Lynn

8 Oct 2023

·

Stayed 1 night

Breakfast was good and well stocked. Attendant was available to replenish as needed. Airport shuttle from hotel was available as soon as we called. Driver was friendly and felt safe at all times. Restaurant next door was convenient and food good. Service was fast. They arranged shuttle to Port of Baltimore. Great stay.

10

Marggy

9 Aug 2025

·

Stayed 4 nights

It was nice to have many amenities. The hotel is clean. Breakfast not so good, the pool was not heated, the sauna did not work, the gym was nice accept they did replace the cleaning wipes, and water dispenser did not work Staff was nice. Overall it wasn't a bad stay for what I needed. The restaurant across is very good too.

10

Corrina

20 Oct 2024

·

Stayed 2 nights

Great stay for a weekend away! We arrived Friday night and had a quick check in. The breakfast was great! Hot with lots of options! The family liked the indoor pool! Easy to get to from all our trips.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$87
February	US$84
March	US$86
April	US$90
May	US$89
June	US$98
July	US$97
August	US$90
September	US$101
October	US$102
November	US$93
December	US$84

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $107	17 $95	18 $111	19 $110
20 $82	21 $82	22 $82	23 $82	24 $102	25 $116	26 $110
27 $84	28 $84	29 $84	30 $85

Su	Mo	Tu	We	Th	Fr	Sa
				1 $82	2 $110	3 $110
4 $86	5 $87	6 $86	7 $85	8 $85	9 $110	10 $110
11 $89	12 $82	13 $88	14 $88	15 $88	16 $110	17 $116
18 $89	19 $88	20 $87	21 $82	22 $88	23 $121	24 $119
25 $89	26 $88	27 $89	28 $88	29 $87	30 $119	31 $119

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Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Accessible

Standard Room, 2 Double Beds

Standard Room, 1 King Bed

Business Suite, 1 King Bed, Microwave

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Best Western Plus BWI Airport Hotel - Arundel Mills

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