Name: InterContinental San Diego by IHG
Address: 901 Bayfront Court, Columbia, San Diego, California, United States of America, San Diego, San Diego County, US
Price range: US$322–US$1,401 per night
Rating: 8.7

What guests think

InterContinental San Diego by IHG earns strong praise for its waterfront, walkable location and welcoming staff, while repeated gripes center on high extra charges for amenities and parking, a small pool without a hot tub, and occasional service missteps.

Rooms are modern with scenic bay views and comfortable beds, though a few guests report AC or in-room feature frustrations like minibars replacing usable fridges, noisy events or aircraft, and rare maintenance hiccups. Cleanliness gets frequent praise, but a minority mention odors, missed housekeeping, or billing/communication confusion at check-in and checkout. On-site dining and bars are popular, yet breakfast and restaurant prices feel high and credits can be confusing, with occasional waits. Expect a polished waterfront stay with great access and some added costs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Facilities are modern but mixed: the gym is well liked and bars/rooftop spaces impress, yet the pool is small, there is no hot tub, and limited hours are noted. Parking on-site is convenient but expensive, and amenity/resort fees add up.

Related guest reviews

10

Kimberly

9 Jun 2025

·

Stayed 2 nights

Ari at the fron desk was amazing. She was so nice and friendly. Nice rooms. Only complaint is that there wasn't a hot tub.

8

Jonathan

10 Apr 2024

·

Stayed 3 nights

Awesome hotel and great location right on the Bay. The restaurants in the hotel were great and I highly recommend the rooftop restaurant, Seneca. The gym was larger than most hotel gyms and had a great cardio area with a small dumbbell area that went up to 50lbs. The only downside was that the pool was really small. I’ll definitely be staying again the next time we come down to SD!

6

Iain

4 Aug 2025

·

Stayed 1 night

Intercontinental (and it is the same for others of this brand), do the spectacular well, but let themselves down with some basics that travellers want. In this case the pool is small and nothing more than a dipping pool, the location and type of internet connection points are away from the beds, not c connectors and cannot all be used at same time. Room cleaning came early and more often kept leaving notes that unable to enter room. Restaurant options are good but expensive, even for breakfast. Business centre printer was not working. On the positive, the staff were fantastic and could not help more on what were probably mundane requests. A special mention to Maria, who went out of her way to assist. The hotel itself is excellent location and has fantastic views of San Diego. When you take all these factors into account and consider the price and value for money it is difficult to move the dial beyond a 3/5.

8

Raeann Van

6 Sept 2024

·

Stayed 7 nights

We recently stayed for a week at the property. The staff were very nice, full marks on their friendly service. If I had to share one thing that bothered me is the usage of the pool. In the room on the tv, the hotel info states "24 hours". We figured it was an error because we had never seen that before. By the pool I believe there was a sign that stated it was open until 10pm. But the fact was it closed at 6pm. Now, this hotel has a HIGH resort fee at close to $50 extra per night. We expected to be able to explore the city during the day and have a cool dip at the end of our day. Now, right across the way at the Springhill Suites, they have the pool open until 10pm and it was a big downer looking across and seeing their guests enjoy the evening and we were out of luck. Servers, bar open, I think they were even playing some sort of trivia game with their guests. We felt a bit jealous. I can't believe we were the only ones disappointed or even annoyed by this.

8

Craig

16 Aug 2024

·

Stayed 5 nights

Nice hotel but pool was a bit dissapinting, small and a bit cold.

8

SHERRY LYNN

6 Jun 2025

·

Stayed 3 nights

Great location, beautiful hotel, awesome gym. I just wish they did not charge high fees and give “credits”. Seemed a bit of a marketing ploy to upsell their services, e.g. up to $60 credit only for the buffet breakfast. It did not cover the whole tab. Please just bundle it in to your total nightly package cost & simplify the process. Otherwise great experience! Thank you!

8

Negar

2 Sept 2025

·

Stayed 2 nights

The pool was very small and there isn’t any hot tub, we had problems getting in and out of parking because the room key wasn’t working.

8

Sheila

28 Jul 2024

·

Stayed 5 nights

I enjoyed the stay, just would have liked to see a hot tub

8

Jan

21 Aug 2024

·

Stayed 7 nights

Pool is outdated and not intercontinental quality

6

cory

13 Jul 2024

·

Stayed 6 nights

45 dollars a day to park at the hotel and an extra 47 dollars a day amenities charge regardless if you use them or not so the amount you pay on the website is not nearly what you actually pay

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Reviews frequently praise very clean rooms and public areas. A smaller number report odors or dust and occasional missed housekeeping or low water pressure.

Related guest reviews

10

Holly

5 Aug 2025

·

Stayed 4 nights

Great location! Very clean! Overall a fantastic stay!

8

Rachel

24 Nov 2023

·

Stayed 3 nights

For this fancy of a hotel, I expected the rooms to be cleaner and not have a damp smell. I did ask for a different room, and they gave us a different room on the same floor, unfortunately the smell was the same. My brother was staying at the same hotel and his room didn't have any weird odor (different floor). The bartenders at Vistal are so kind and friendly. The room had a lot of dust in the bathroom and old candy wrappers and dust in the closet. Other than that, rooms are great, view is nice, and the location is awesome.

6

iskuhi

2 Sept 2025

·

Stayed 2 nights

My room was smelly.

10

Justin

19 Jul 2025

·

Stayed 3 nights

Hotel was clean! Bed was very comfortable and great view of the harbor.

8

Harriet

30 May 2025

·

Stayed 1 night

Room and common spaces were clean and well maintained.

10

Jill

4 Feb 2025

·

Stayed 3 nights

Beautiful Hotel - Friendly Staff - Very Clean!

10

Cyrene

10 Nov 2025

·

Stayed 3 nights

Very courteous staff, beautiful and clean accommodations. The location was great, an easy walk to lots of places downtown.

10

xiao

20 Jun 2025

·

Stayed 2 nights

Clean room, modern style. Great location, quiet room.

6

Meijia

28 Jul 2025

·

Stayed 4 nights

Breakfast was good. Nice location. Weird smell after housekeeping. Didn’t inform me when I let my cloth in the room after checkout

10

Eduardo

25 Sept 2023

·

Stayed 4 nights

Experience was going well until the last night when we came back from all day out. We left the room in the morning with the housekeeping service light on to come back and find the room at 9pm dirty. We call front desk for the service that did not come, after 20 minutes we went to the front desk the encounter MICHAEL the most careless unapologetic clerk that did not care for our situation. When I asked him to talk to the manager he said he was the manager and that he just got in , that he did not know what was going on and that he was the one that took my call earlier. When I told him “no explanation nor apology he said that if they did skip the room he would get back to us. Total BS ! The problem was not that they did not clean the room , these can happen in any hotel, but the attitude, poor service and no manners nor apology from the improvise rudimentary (at most) manager was what made the whole experience a bad one.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are modern and comfortable, many with striking bay views. Some guests experienced drawbacks such as event or aircraft noise, AC glitches, limited usable fridge space due to sensor minibars, poor sofa beds, or view categories not matching expectations.

Related guest reviews

6

Lesley

7 Dec 2023

·

Stayed 4 nights

This is a noisy hotel. You get aircraft noise all the time. Also the plumbing or perhaps the heating system screeches all day and night. The e-car chargers in the garage didn’t work all the time we were there and hotel staff said they couldn’t do anything about it. We had to pay $40 to park in a building a few blocks away, plus the charging fee, on top of the parking fee at the Intercontinental.

8

Holli

17 Jul 2025

·

Stayed 4 nights

Everyone was nice and good location! Our Air conditioning didn't work in our room and took them 2 days to get the problem addressed, and eventually change rooms. Overall, we had a nice stay.

8

Sina

27 May 2025

·

Stayed 2 nights

Main complaint was noise from multiple weddings at night. Loud thumping music until 10-1030 pm

4

Rhina

7 Jul 2024

·

Stayed 4 nights

Spent 5 days and 4 nights at the Intercontinental. The location is great, but the quality of the rooms not so much. My room was incredibly humid every day - to the point that the box of legos became soft overnight. Would not stay at this hotel again. Disappointing to say the least.

10

Justin

19 Jul 2025

·

Stayed 3 nights

Hotel was clean! Bed was very comfortable and great view of the harbor.

6

Marjorie

21 Feb 2024

·

Stayed 4 nights

The harbor view was not as promised by room description and check in staff. I looked out at another building/brick wall. If I stood at the window and craned my neck I could see the water but view from anywhere else in room was a brick wall. It was a disappointment.

10

Jean

4 Feb 2025

·

Stayed 3 nights

We enjoyed modern luxury accommodations! Spacious and bright room with great views, well appointed contemporary bathroom. Great location!!

6

Kyle

26 Jun 2023

·

Stayed 1 night

Room, property and staff are excellent however the sofa bed was a joke. We stayed in a suite which was over 1k a night. It stated sleeps 4. There were 3 of us. One king bed for 2 of us. The third had to sleep on the sofa bed. It was terrible. Could feel the spring poking in your back all night. Ive stayed at many hotels with sofa beds. This is by far the worst. Wont stay again if need to use a sofa bed. Disappointing for such a nice property.

6

Liu

12 Aug 2025

·

Stayed 5 nights

No Fridge, easily get over charged for the mini bar. Never use the mini bar, but got charged after checked out without any notification.

8

Erin

30 Nov 2025

·

Stayed 2 nights

Room was beautiful and amazing view of the bay. Stayed for my wedding night and it was beautiful but not over the top

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are widely described as friendly, attentive, and helpful across departments. However, several reviews cite check-in delays or miscommunication, billing/fee disputes, and slow or unresponsive follow-up.

Related guest reviews

10

reno

13 Oct 2025

·

Stayed 1 night

Stay experience was wonderful. Special shout out to Finley at the Front Desk for amazing customer service. Would definitely come back.

6

Kristin

10 Mar 2025

·

Stayed 1 night

The property was very clean and conveniently located. The gentleman at check in was very nice. I paid for parking when I booked the room. They charged me for it again when I checked in.(they did remove once I explained I had already paid it) At breakfast, our server went on her 30 minute break, no one else served us. We had to ask a busser for more coffee. Then we got a dirty look when we asked for our check from the person that was covering for our server. At checkout, they charged us for parking again and then when I said the resort fee was incorrect, the manager made me pull up my receipt to prove the price was incorrect. It was a $3 difference. I wouldn’t normally make a big deal, but at this point, everything else was stacking up.

6

Scott

25 Sept 2025

·

Stayed 1 night

For what I expected to be a very high end property this place is disappointingly average. The customer service was actually poor. The front desk staff was unprofessional (horseplay behind the counter between agents while I was waiting) AND then not really good at getting through the checking in process. The agent did not explain the hidden fees and completely messed up my email address. While they were very pleasant their capabilities seemed like a lack of proper training issue. The room is nice, but nothing more than nice. The room is a bit bare…I have stayed at much lower rated places that were much nicer.

10

Justin

16 Jul 2025

·

Stayed 3 nights

The check-in experience was horrible and took almost two hours. The hotel said that hotels.com never sent my booking confirmation to them. We didn’t go to bed until 3am. I have a booking confirmation and receipt.

10

Eric

27 Jun 2025

·

Stayed 7 nights

One of my best hotel experiences. Help and room service are extremely prompt and typically respond to requests within minutes!

6

James

18 Jan 2025

·

Stayed 2 nights

We reserved 2 night with free breakfast for 2 through Expedia. However, after returning home, we were surprised to find a few charges on my credit card. When called your hotel, we were told that one charges are all for breakfast: - you charged full cost of breakfast for one day - for the other day, you charged the difference between the full cost of breakfast and $60 / room credit. Outside of being wrongfully charged for one breakfast, we were not told that our free breakfast reservation was actually only $60/room credit at either check-in, in the restaurant, or checkout. Although the you refunded the charge for one day at the call (we still had to pay for the difference for the other day), we do not expect the lack of transparency at a hotel of your reputation. The fact that the breakfast buffet costs way higher than the $60 credit make me feel that we were tricked.

10

Jacqueline M. Chambers

8 Jul 2025

·

Stayed 5 nights

Beautiful property, excellent location, awesome staff!

10

Richard

22 Mar 2025

·

Stayed 1 night

My second time staying at an Intercintinental IHG property and I must give high praise to all staff from the valet, the bellman, the Manager, Bar staff, and others that just smiled and went on about their business of taking care of other guests. Impressive from the moment you step onto the property. Well done and Bravo 🙌

10

Michael

3 Jun 2025

·

Stayed 3 nights

The staff was fantastic. The location is amazing, right downtown near everything. Plenty to do in walking distance.

10

Eduardo

25 Sept 2023

·

Stayed 4 nights

Experience was going well until the last night when we came back from all day out. We left the room in the morning with the housekeeping service light on to come back and find the room at 9pm dirty. We call front desk for the service that did not come, after 20 minutes we went to the front desk the encounter MICHAEL the most careless unapologetic clerk that did not care for our situation. When I asked him to talk to the manager he said he was the manager and that he just got in , that he did not know what was going on and that he was the one that took my call earlier. When I told him “no explanation nor apology he said that if they did skip the room he would get back to us. Total BS ! The problem was not that they did not clean the room , these can happen in any hotel, but the attitude, poor service and no manners nor apology from the improvise rudimentary (at most) manager was what made the whole experience a bad one.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Outstanding waterfront location that is walkable to USS Midway, Seaport Village, Little Italy, Gaslamp, and the cruise terminal, with easy access to transit and the airport. Ideal base for sightseeing.

Related guest reviews

10

Andrew

27 May 2024

·

Stayed 3 nights

Right across from the USS Midway, a stone's throw from Little Italy, overlooking the water. Also only a short drive from the airport but without being in the flight path. Inside the building it's everything you want/expect from a 4-star hotel as well.

10

Shana

21 Oct 2024

·

Stayed 3 nights

This is a convenient property in the San Diego Bay Area. Great location.

10

Kelly

5 Feb 2025

·

Stayed 4 nights

This was a perfect location in downtown San Diego. Walking distance to nearby restaurants and the pier.

10

Yolanda

25 Jul 2023

·

Stayed 7 nights

Near the Bay Front. Walking distance to Sea Port Village, San Diego Convention Center. Restaurants in walk distance.

10

John

26 Feb 2025

·

Stayed 1 night

Hotel was very nice. Walking distance to trolley system which made it easier to get to our destination. A few restaurants near by too. Right on the pier so great view

10

Mei

14 Aug 2025

·

Stayed 5 nights

Great location, excellent staff, clean rooms, walkable to many places, easy to catch uber/lyft, and lots of food options nearby

10

Saj

24 Jun 2024

·

Stayed 1 night

Great location close to the piers and a lot of restaurant and bar options! Beautiful hotel!

10

Gail

5 Dec 2023

·

Stayed 2 nights

Great location, very walkable to attractions. Across the street from Cruise ship dock so convenient for our trip on board.

10

Cyrene

10 Nov 2025

·

Stayed 3 nights

Very courteous staff, beautiful and clean accommodations. The location was great, an easy walk to lots of places downtown.

10

John Paul

27 Jul 2025

·

Stayed 3 nights

Location can't be beat

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

On-site dining is generally good, with popular venues including the rooftop option, but breakfast and restaurant prices are high and credits can be confusing or insufficient. Some guests mention waits or limited capacity at busy times.

Related guest reviews

6

Mariano Soni

28 Dec 2024

·

Stayed 6 nights

The restaurant doesn't have the capacity to serve its guests. Staff is not as friendly or as professional as in other hotels of the area.

8

Rabeea

16 Oct 2024

·

Stayed 3 nights

Room service took fofever to come but did a good job once they came. Gym is excellent. The resturant was OK but very pricey. It would be nice to use the daily credit for room service vs having to go to the dining area. All areas were clean, room was really dusty! Wish the pool wss bigger but its Ok!

8

Marthe Alice Chantal

17 Aug 2025

·

Stayed 2 nights

We arrived a few hours before the check-in and they wanted to charge us a fee. I told them I would leave the bags at reception until we could check in and finally they gave us the room without charging us (thank you). You have to take 2 elevators to get to your room from the parking lot. Room very clean and comfortable. Even if the breakfast is included, they actually give you a certain amount of dollars to spend in the menu ($30) and you must pay the difference (with one drink and one food plate you are going to pay a difference). Food is good and they give you options in case of food allergies. They charge you at the hotel an amenity fee (50 more dollars per day). I asked why they charge you this but never received an answer. The parking costs 46 dollars per night.

8

Jesse

26 Nov 2024

·

Stayed 4 nights

Great stay, excellent hotel, beautiful location--15 min walk to convention center. The resort fee seemed excessive. $50 a day for... internet? They did return $22 a day if we spent more than that at the hotel bar, but still. Also, our room came with breakfast (up to $60), but then they charged $6 for coffee, $8 for juice, and we tipped on the $60 credit, but they still billed $10 to the room for the tip?

8

rachel

12 Aug 2025

·

Stayed 4 nights

The hotel is newer, clean, and boutique style. The staff upon check-in was not exactly welcoming or friendly, but overall went smoothly. The standard rooms do not come with a fridge, so it needs to be requested for a fee. Additionally, their parking garage in the building is an extra fee at nearly $50/day, which is one of the priciest in the area. We did eat at the restaurants, and their claim to fame is the rooftop restaurant, Seneca Trattoria. Of course, it is not included as one of the restaurants where you can use your daily credit from the additional and required "amenity fee," and you absolutely need a reservation to get in. It was beautiful dining at the top and the food was good, but not the best Italian food I've had. Finally, I requested twice for our toiletry items such as shampoo and body wash be refilled, because for some reason, they were low when we checked in. I requested it on the second-to-last night of our stay, and the front desk assured me it would be filled while we were out to eat. Upon arrival that evening, it was not done. The next day, I saw housekeeping and requested a refill, which they said they would do, and did not. We did not have enough body wash or lotion for our final shower. I found it odd, since this is a luxury hotel. The hotel is right by the public transportation train station, so that is convenient. Overall, it was a nice experience, but after touring the area, I believe there are equal value options with more "bang for your buck."

6

Humphery

28 Aug 2025

·

Stayed 2 nights

It is a clean, modern hotel directly on the waterfront. Close to ferries and the USS Midway Museum. Spacious room and the bathroom was great. The negatives: Breakfast was either hot buffet for $46 per person or cold continental for $29 per person. These are outrageously high prices. A la carte was not an option. Breakfast for two people costs about $115 with gratuity. Also, the room fridge is fully stocked with items for pay, leaving no room in the fridge to put your own water bottles. I was afraid to touch any of the items for fear I would be charged. Lastly, the bed comforter kept us too warm for San Diego summer nights, no matter how much I turned up the AC. A lighter blanket makes more sense.

8

Clifford

8 Apr 2024

·

Stayed 4 nights

Good location, paid parking convenient and way to access. Breakfast menu lacked choice and expensive especially for drinks.

6

James

18 Jan 2025

·

Stayed 2 nights

We reserved 2 night with free breakfast for 2 through Expedia. However, after returning home, we were surprised to find a few charges on my credit card. When called your hotel, we were told that one charges are all for breakfast: - you charged full cost of breakfast for one day - for the other day, you charged the difference between the full cost of breakfast and $60 / room credit. Outside of being wrongfully charged for one breakfast, we were not told that our free breakfast reservation was actually only $60/room credit at either check-in, in the restaurant, or checkout. Although the you refunded the charge for one day at the call (we still had to pay for the difference for the other day), we do not expect the lack of transparency at a hotel of your reputation. The fact that the breakfast buffet costs way higher than the $60 credit make me feel that we were tricked.

8

Jeffrey

6 Jul 2025

·

Stayed 3 nights

We upgraded to corner room with wrap around view. It was great. The buffet breakfast was not worth the money charged. No cereal selection, no fat free milk, and no omelettes.

4

Yianne

16 Feb 2025

·

Stayed 3 nights

Had a bad experience with the food service department within the hotel felt like the Server or food advisor named David was not very kind nor very accommodating. We ended up spending a lot of money on the upper top floor restaurant and that was amazing, but as we went to the third level floor, we just felt like the quality of the service felt unwelcoming and uncomfortable. That ruined the main experience of the day or else everything would’ve been amazing. This is also the first time I ever stayed at intercontinental and visited the USA.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	US$414
February	US$439
March	US$349
April	US$415
May	US$324
June	US$429
July	US$427
August	US$318
September	US$371
October	US$334
November	US$301
December	US$278

Su	Mo	Tu	We	Th	Fr	Sa
				1 $495	2 $573	3 $636
4 $442	5 $524	6 $547	7 $586	8 $488	9 $551	10 $622
11 $1,339	12 $1,401	13	14 $408	15 $448	16 $862	17 $1,341
18 $549	19 $520	20 $470	21 $440	22 $447	23 $381	24 $359
25 $342	26 $374	27 $396	28 $367	29 $356	30 $411	31 $621

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $497	17 $371	18 $469	19 $362
20 $322	21 $472	22 $394	23 $439	24 $511	25 $433	26 $459
27	28 $622	29	30

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Premium Room, 1 King Bed, City View

Classic Room, 2 Queen Beds, Accessible Bathtub (Mobility)

Classic Room, 1 King Bed, City View

Classic Room, 2 Queen Beds, City View

Classic Room, 1 King Bed, Accessible (Communications)

Classic Room

Premium Room, 1 King Bed, Club

Premium Room

Suite, 1 Bedroom

Classic Room, 1 King Bed

Premium Room, 2 Queen Beds, City View

Premium Room, 2 Queen Beds, Club

Premium Room, 2 Queen Beds

Suite, 1 Bedroom (Sofa Bed)

Premium Room, 1 King Bed, Harbor View

Suite, 1 Bedroom, Accessible Bathtub (Communications)

Classic Room, 2 Queen Beds, Harbor View

Premium Room, 1 King Bed, Corner

Classic Room, 1 King Bed, Roll-In Shower (Mobility Accessible)

Guest reviews

Fabulous

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about InterContinental San Diego by IHG

Have a question?

Prices for upcoming dates