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Gem Premier Luxury 4 stars hotel and Spa - Image 1
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Gem Premier Luxury 4 stars hotel and Spa


Amenities

  • Non-Smoking Rooms

  • Elevator / Lift

  • Room Service

  • Concierge

  • Dry Cleaning

  • Housekeeping

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Guest reviews

What guests think

AI-generated summary based on recent guest reviews

Travellers at Gem Premier Luxury 4 stars hotel and Spa like the central Old Quarter location, but many report dated rooms with maintenance issues, noticeable noise, recurring cleanliness problems, and inconsistent service with periods when reception is unattended.

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Facilities

Unknown

Cleanliness

Poor

Rooms

Dated

Location

Central

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4

Soleil

EXP-logo

Nov 16, 2024

·

Stayed 3 nights

This hotel is in a great location, it’s very close to shops, restaurants, markets, etc. However, we had some problems with our stay... - The AC in our room was leaking the whole time and the water dripping was loud when trying to sleep. - The bathtub (no shower) was also leaking every time we used it and it was bad. The water flooded the bathroom every time severely. - There was a lot of mold in the bathroom as well you could see and smell it right away. We informed the staff about this issue and they just put one of our bath towels on the table underneath the AC! - Very very noisy (you can hear other people in the hotel through the vents and the street outside was very loud all night long) The room has potential but it is extremely old and really needs the amenities fixed. Overall we would not stay here again.
This hotel is in a great location, it’s very close to shops, restaurants, markets, etc. However, we had some problems with our stay... - The AC in our room was leaking the whole time and the water dripping was loud when trying to sleep. - The bathtub (no shower) was also leaking every time we used it and it was bad. The water flooded the bathroom every time severely. - There was a lot of mold in the bathroom as well you could see and smell it right away. We informed the staff about this issue and they just put one of our bath towels on the table underneath the AC! - Very very noisy (you can hear other people in the hotel through the vents and the street outside was very loud all night long) The room has potential but it is extremely old and really needs the amenities fixed. Overall we would not stay here again.

10

Ahmad

EXP-logo

Nov 16, 2024

·

Stayed 6 nights

Good 👍
Good 👍

4

William

EXP-logo

Nov 13, 2024

·

Stayed 3 nights

Good location with lots of food and tour options nearby. Unfortunately not the best of places to stay, the window in the room looked out onto the main stairwell which was covered in junk and meant the light was on all night. The room never felt entirely clean, bed sheets weren’t changed, bin was never emptied and open bottles of drinks in the fridge upon arrival. The safety box also did not work, lighting was often flickering and the noise from around the hotel was loud. A shame because the location is great and had potential but felt let down.
Good location with lots of food and tour options nearby. Unfortunately not the best of places to stay, the window in the room looked out onto the main stairwell which was covered in junk and meant the light was on all night. The room never felt entirely clean, bed sheets weren’t changed, bin was never emptied and open bottles of drinks in the fridge upon arrival. The safety box also did not work, lighting was often flickering and the noise from around the hotel was loud. A shame because the location is great and had potential but felt let down.

6

Derrick

HCM-logo

Nov 1, 2024

·

Stayed 1 night

nobody at reception to check in or check out. had to call them. room walls stained and dirty . AC fan was held open with a tooth brush so the air could flow. not a good hotel
nobody at reception to check in or check out. had to call them. room walls stained and dirty . AC fan was held open with a tooth brush so the air could flow. not a good hotel

2

Sam

EXP-logo

Jul 3, 2024

·

Stayed 4 nights

Dirty, noisy, staff never around.
Dirty, noisy, staff never around.

54 Ngo Huyen Streets, Hang Trong ward, Hoan Kiem District, Hanoi city, Hang Trong, Hanoi, Hanoi (and vicinity), Vietnam

Location

With a stay at Gem Premier Hotel & Spa, you'll be centrally located in Hanoi, within a 10-minute walk of Hang Gai Street and Hoa Lo Prison Museum. This family-friendly hotel is 0.5 mi (0.8 km) from Thang Long Water Puppet Theatre and 0.6 mi (0.9 km) from Ngoc Son Temple.

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Property Policies

Check-in

Check-out

Check-in from 14:00

Before 12:00


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