Name: The Waters Hot Springs, Tapestry Collection by Hilton
Address: 340 Central Ave, Bathhouse Row, Hot Springs, Arkansas, United States of America, Hot Springs, Garland County, US
Price range: $188–$417 per night
Rating: 9.03

What guests think

At The Waters Hot Springs, Tapestry Collection by Hilton, travelers praise the central, walkable location across from Bathhouse Row, the renovated historic character, comfortable rooms, and generally friendly staff, plus convenient on site dining and a rooftop bar with views.

Common drawbacks include significant street noise in some rooms and sliding bathroom doors that offer limited privacy. Service at the rooftop venue can be hit or miss, and breakfast is sometimes slow. Parking is mostly valet with a daily fee, though a nearby public garage is an alternative, and a few reviews cite intermittent issues such as hot water outages or loud HVAC. Best suited to guests comfortable with a lively setting and the occasional service or maintenance blip.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On site restaurant and a rooftop bar are frequently mentioned; guests like the setting and views but report inconsistent service and occasional closures or limited menus. Valet parking is widely used though some find the fee steep, with a nearby public garage as an alternative.

Related guest reviews

8

Gregory

Apr 16, 2025

·

Stayed 1 night

A nice place to stay in the downtown area, convenient to many attractions. The Rooftop bar was a nice amenity. Located in a congested area so accessing the valet parking area was somewhat challenging.

8

Michael

Apr 22, 2025

·

Stayed 2 nights

Computer system was down. Cash only restaurant and bar.

10

Nancy

Dec 21, 2025

·

Stayed 1 night

Within walking of the National Park and all the shops and entertainment on Bathhouse Row, this hotel is a gem! It’s a beautiful old building that has clearly been renovated, and the lobby, rooms, and rooftop bar/restaurant are beautiful. The bed was crazy comfortable, shower was a little weird (one of those new ones without a door) but very nice, and the room was overall comfy. The TV didn’t work when we first got into the room, and the sweet young woman at the front desk (Kaylee) came up to our room herself to see if she could get it going! There seemed to be some issue, but we left for dinner and when we returned it was working. That’s customer service! Thank you, Kaylee! We hope to come to HS again sometime soon and stay longer, and we will definitely come to The Waters!!

10

Jimmy

Oct 29, 2025

·

Stayed 3 nights

Great staff and the food at The Avenue Restaurant is fantastic.

10

Hunter

Jun 29, 2025

·

Stayed 2 nights

This hotel and its staff were outstanding. The valet’s were the best. Everyone was friendly, always spoke. The bar/restaurant on the roof was just perfect

10

Lynn

Sep 16, 2024

·

Stayed 1 night

They have valet parking but there is free parking just 2 blocks away right behind a police station and it has video surveillance. It is a very safe place to park.

10

Michelle

Jun 8, 2025

·

Stayed 2 nights

Uniqueness of this place was astonishing. Rooftop restaurant/bar and view was spectacular. Down stairs restaurant was the best! We ate at the Avenue several times during our stay. Walkable to all the local attractions. Valet parking was excellent. Would highly recommend staying here.

8

Michael

Nov 6, 2025

·

Stayed 2 nights

Pros: large room, high ceilings, pretty clean, restaurant and roof top bar on site nice Cons: Sliding farm door to bathroom got me trapped in bathroom when the guide turned, heavy farm door, toilet very loud, $30/day valet pretty steep Neutral:

8

Mary

Sep 6, 2024

·

Stayed 2 nights

So excited to be here, was really disappointed in rooftop bar and dining. Went up last night, beautiful night and they were out of just about everything so I ended up settling, which I didn’t think was cool. In an addition, if you want menu is going to be limited on rooftop perhaps we can order from another venue on property and either take it up there or have it delivered it’s just a perfect spot to have a burger for example and is on the menu as sliders. However, they were out of a certain bun anyway they were out of a lot. Dinner the night before in the hotel restaurant downstairs was excellent

10

Kenneth

Nov 9, 2025

·

Stayed 1 night

Very nice place. Excellent restaurant.

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Cleanliness

Most guests find rooms and common areas clean and well maintained. A few note misses such as mildew in showers or areas needing dusting.

Related guest reviews

10

Elizabeth

Mar 28, 2024

·

Stayed 3 nights

Free parking (garage 1 block behind hotel with police substation in it); also, valet parking available, $30 per night. Rooms quiet, clean. Housekeeping mini service daily, (remove trash, change towels). Restaurant adjacent and rooftop.

4

Faith

Sep 24, 2025

·

Stayed 1 night

We went to eat at their restaurant for brunch before checking in. They served my avocado taste as a whole avocado sliced on bread with a pile of uncleaned and unpicked cilantro stalks and white onions. I pointed out the error and the wrong ingredients and the waitress returned with slimy arugula that I wouldn't date eat. We sent it back and I didn't eat. Every single employee we encountered except the one lady at checkout was using their phones when I saw them. The waitress, the front desk several times, the bar tender upstairs. No one cared about customer service. Room 206 was awful. There was a high pitched noise periodically at night, assumedly from the AC units outside the window. The bathroom shower had mildew all along the caulking. The floor has a soft spot in it near the bed. We will never stay here again.

10

Zachary

Aug 21, 2025

·

Stayed 1 night

Hotel decor was fantastic and clean. Great place to relax.

10

Keith

Mar 3, 2024

·

Stayed 1 night

Very nice hotel…renovated and clean

10

Kaylin

Jan 28, 2024

·

Stayed 1 night

Always love staying here! Very clean and nice rooms! The beds are also comfy!

10

Margaret

Aug 26, 2025

·

Stayed 1 night

Very clean and convenient for all of the Hot Springs activities!

10

Anthony

Nov 24, 2024

·

Stayed 2 nights

We loved our 2 night stay at The Waters Hotel. It is in a lovely historic building with many modern upgrades in the rooms. The room was big and very comfortable! My husband and I were celebrating our 45th wedding anniversary and splurged a little to stay here. We enjoyed being near to so many good restaurants and within walking distance was a bonus. The free parking garage is about a block or 2 away but you can pay for valet service at the hotel if you want that service. We ate at The Rooftop grill one night and it was very good. We didn't try the other restaurant on the main floor. The staff and housekeeping were very friendly here and I hope to be back next year.

8

jennifer

Jun 29, 2025

·

Stayed 1 night

The room was large. Bascially clean. Needed dusting.

10

David

Jul 5, 2023

·

Stayed 2 nights

Very friendly and helpful staff. Clean and architecturally interesting building. Great location for exploring Hot Springs.

6

Terri

Nov 14, 2023

·

Stayed 3 nights

The location was wonderful and the people at the front desk very friendly and especially helpful. However, there were LOTS of little things that weren't good. There was mold in the shower, no luggage rack, a note saying "use these earplugs" and no earplugs, the TV didn't work properly (although Tim was very nice and helpful). The worst experience was the rooftop bar. One afternoon we got drinks and they were good although service wasn't great. We went back for the same thing the next afternoon and they were hardly drinkable. We won't be back.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are often spacious and comfortable with a historic modern style and cozy beds. Recurring drawbacks include street facing noise, sliding bathroom doors with limited privacy, and occasional design or equipment issues like loud HVAC, open showers, or limited views.

Related guest reviews

8

Courteney

Jun 24, 2024

·

Stayed 2 nights

The street is extremely loud and the traffic doesn’t stop all night. Be ready for LOUD rap and motorcycles.

6

Josh

May 21, 2025

·

Stayed 1 night

The room's air conditioner unit was extremely loud and basically ran non-stop. Even when it turned low it was still noticeably on. It's a big deal since it impacts the entire time you're in the room. We should've asked for a new room but didn't (traveling with kids and didn't want to move things around again).

10

Nancy

Dec 21, 2025

·

Stayed 1 night

Within walking of the National Park and all the shops and entertainment on Bathhouse Row, this hotel is a gem! It’s a beautiful old building that has clearly been renovated, and the lobby, rooms, and rooftop bar/restaurant are beautiful. The bed was crazy comfortable, shower was a little weird (one of those new ones without a door) but very nice, and the room was overall comfy. The TV didn’t work when we first got into the room, and the sweet young woman at the front desk (Kaylee) came up to our room herself to see if she could get it going! There seemed to be some issue, but we left for dinner and when we returned it was working. That’s customer service! Thank you, Kaylee! We hope to come to HS again sometime soon and stay longer, and we will definitely come to The Waters!!

8

James

Feb 20, 2024

·

Stayed 2 nights

This is a nice place however, they have sliding doors on the bathroom which are very loud and leave a gap. Bathroom was small but the room was nice. The TV is not a smart tv which didn’t leave much of a choice in programs to watch. That was a bummer that we couldn’t watch Netflix. The hotel was nostalgic which we loved but it was someone small in general speaking. Next time we go we will explore other options. Overall we had a nice stay

8

Dixie

Oct 12, 2024

·

Stayed 2 nights

Be prepared to valet park, the guys handled it well, but i wasnt really prepared for that. The staff was nice, the restaurant and location great. The room was clean, but it was very small with no view. The bathroom door is a barn style slider with no lock. I did not like this, my kids did not like it, backroom privacy i rate a 1. The bed was not comfortable.

10

Lauren

Jun 22, 2024

·

Stayed 1 night

Choose this hotel because of the location to the park, we were just stopping for 1 quick night and wanted to be conveniently close to Hot Springs National Park to maximize our time. Hotel was super clean and staff was very friendly. Our room was quiet, we were not bothered by any road noise or hallway noise. We were bummed that the rooftop was closed when we tried to go up around 7 on a Sunday night. I understand the bar closing early but it would have been nice to see the view. Also the bathroom door was a terrible as other reviews have said, dreadful design. Overall happy with our stay though, would definitely stay again!

10

Anna

Nov 23, 2025

·

Stayed 2 nights

Beautifully renovated hotel. It used to be medical offices so you see some of the original architecture in the building. Beds were comfortable, room was spacious. We were in room 504 and could see the walking trails and

8

Ethan

Jun 8, 2025

·

Stayed 1 night

Beautiful place with the friendliest staff. Gorgeous property. Only issues were the noise from the street and blackout blinds let the bright hotel lights in.

8

Rebecca

Dec 25, 2023

·

Stayed 1 night

The hotel was nearly perfect. The thing that makes this hotel less than perfect and it can be a big deal. In room 308 the barn door to the bathroom had a big gap between the floor and the bottom of the door. The door didn’t close properly and would swing open. I had to hold the door closed with my foot. For most this may not matter, but if you need privacy this door does not provide it. This is a pricey hotel. They could do better than that door.

10

Thomas

Aug 23, 2023

·

Stayed 2 nights

Bathroom facilities: There was only a sliding barn door in front of the bathroom entry. It looked great but didn’t offer much privacy. Not the place for that type door.

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Service

Staff are frequently described as friendly and helpful, with valet and bell teams standing out. Some guests report uneven service—especially at the rooftop venue—and occasional check in delays or front desk lapses.

Related guest reviews

10

Dana

Jul 20, 2025

·

Stayed 2 nights

A nice property. Located close to Bath Houses and shopping. Staff was amazing.

10

Karen

Aug 15, 2024

·

Stayed 1 night

From the moment we pulled up to valet park our experience at The Waters has been wonderful! The facility is so well maintained! Beautiful! The staff are all so friendly and helpful.

6

Pam

Apr 25, 2025

·

Stayed 1 night

We were disappointed with our experience at The Waters. The receptionist was not very welcoming or helpful. The room was just ok. The hotel floors are cold and sterile. The rooftop bar was nice. Went for a drink earlier in the afternoon which was over priced. Went back up later that night and the waitress never acknowledged us even though there was only one other table of patrons so we left. Not impressed and not a good value. I would not recommend this hotel.

10

Rhonda

Apr 8, 2023

·

Stayed 1 night

Great inviting staff!!

10

Kathy

Mar 26, 2025

·

Stayed 1 night

Great downtown location. All staff especially valets were so courteous and helpful! Worth using valet and avoid the hassle of parking

6

lori

Mar 14, 2025

·

Stayed 2 nights

Check in time was 3 pm. We arrived at 4:50 and we told our room was not ready due to housekeeping staff shortage and we should check back closer to 7. They did let us park and did hold our luggage at the desk.

10

Becky

May 23, 2023

·

Stayed 1 night

Dewayne was friendly and helpful for both checking in and out! Bradley was kind and accommodating with valet needs. It was a wonderful place to stay and so convenient being right downtown!

10

Clayton

Dec 7, 2025

·

Stayed 1 night

Loved the hotel. Great location! The bell staff was so friendly at check in and check out. Zero complaints!

6

Tracy

Aug 11, 2025

·

Stayed 1 night

Rooftop bar staff were rude and inhospitable. The value was kind. WiFi doesn’t work correctly.

10

Hunter

Jun 29, 2025

·

Stayed 2 nights

This hotel and its staff were outstanding. The valet’s were the best. Everyone was friendly, always spoke. The bar/restaurant on the roof was just perfect

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Location

Prime downtown spot across from Bathhouse Row and close to shops, dining, and trails; most attractions are walkable. Several guests note heavy street traffic and congestion.

Related guest reviews

10

Jinger

Sep 28, 2025

·

Stayed 1 night

Loved being across the street from the national park and the rooftop bar was a nice place to relax.

10

Amy E

Jan 4, 2025

·

Stayed 3 nights

Beautiful hotel with pleasant staff! It was located in the heart of Bath Row, very convenient to dining, shopping, and hiking.

8

Amy

May 21, 2023

·

Stayed 2 nights

Convenient location. Parked the car in the free lot a few doors down and didn’t need car again until it was time to go. Reliable restaurant downstairs. Cool repurposed old building.

10

Donald

Mar 6, 2025

·

Stayed 2 nights

Great central location. Spacious room.

10

Nancy

Dec 21, 2025

·

Stayed 1 night

Within walking of the National Park and all the shops and entertainment on Bathhouse Row, this hotel is a gem! It’s a beautiful old building that has clearly been renovated, and the lobby, rooms, and rooftop bar/restaurant are beautiful. The bed was crazy comfortable, shower was a little weird (one of those new ones without a door) but very nice, and the room was overall comfy. The TV didn’t work when we first got into the room, and the sweet young woman at the front desk (Kaylee) came up to our room herself to see if she could get it going! There seemed to be some issue, but we left for dinner and when we returned it was working. That’s customer service! Thank you, Kaylee! We hope to come to HS again sometime soon and stay longer, and we will definitely come to The Waters!!

10

Carl

May 22, 2025

·

Stayed 1 night

Great location and very interesting building.

10

Deb

Apr 10, 2025

·

Stayed 1 night

Right on bath house row

10

Lauren

Jun 22, 2024

·

Stayed 1 night

Choose this hotel because of the location to the park, we were just stopping for 1 quick night and wanted to be conveniently close to Hot Springs National Park to maximize our time. Hotel was super clean and staff was very friendly. Our room was quiet, we were not bothered by any road noise or hallway noise. We were bummed that the rooftop was closed when we tried to go up around 7 on a Sunday night. I understand the bar closing early but it would have been nice to see the view. Also the bathroom door was a terrible as other reviews have said, dreadful design. Overall happy with our stay though, would definitely stay again!

10

Michael

Jul 25, 2025

·

Stayed 1 night

Very nice hotel in a great location.

8

Deb

Dec 5, 2023

·

Stayed 1 night

There is no “continental” breakfast. No microwave in room. Be prepared for heavy traffic noise on the street view side, but livable with ear buds. Loved the pod coffee but no extra creamer available without going downstairs. The rooftop restaurant, which I very much wanted, is closed Mon-Wed. The cleanliness and modern updates were outstanding.

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Dining

Many enjoy the downstairs restaurant and the rooftop for good food and views. Reports of slow breakfast service, inconsistent drink quality or stock, and variable hours mean the experience can vary.

Related guest reviews

8

Paul

Sep 28, 2023

·

Stayed 6 nights

Thumbs up for: Convenience Location(Downtown) Ambiance Style Comfort Friendly, helpful workers The Avenue, the attached restaurant, has very good food The Rooftop Lounge(only one in town) Thumbs down for: Cost of parking ($28 per night) Bathroom in the room not thought out very well, from the barn door to the towel hangers to the shower splashing water out into the bathroom floor, saturating the floor mat.

10

david

Dec 21, 2022

·

Stayed 1 night

The Avenue Restaurant was outstanding

10

Joseph

Jun 23, 2025

·

Stayed 3 nights

The pros outweigh any cons by a long shot! Stayed here celebrating 10 yrs of marriage and we loved every minute of it! Rooftop lounge, Ohio Club next door(best burger in the state), bathhouses across the street, coffee houses and breakfast around the corner, or breakfast in bed from the onsite restaurant..

8

David

Aug 21, 2024

·

Stayed 2 nights

The hotel itself was very nice. We decided to go to the roof top lounge. It was very unorganized and the service was an unpleasant experience. The food tasted good but was a bit high priced.

10

Jimmy

Oct 29, 2025

·

Stayed 3 nights

Great staff and the food at The Avenue Restaurant is fantastic.

10

Michelle

Jun 8, 2025

·

Stayed 2 nights

Uniqueness of this place was astonishing. Rooftop restaurant/bar and view was spectacular. Down stairs restaurant was the best! We ate at the Avenue several times during our stay. Walkable to all the local attractions. Valet parking was excellent. Would highly recommend staying here.

10

Kristen

May 10, 2023

·

Stayed 2 nights

This hotel was very convenient. The Avenue restaurant was very good, especially the avocado toast, however, service was a bit slow. Check in and valet were very friendly and quick. The roof top bar had great views and I liked the music/service but I was not impressed with our drinks. I loved that it had the look and feel if an old bathhouse with modern amenities. We had a little trouble with our A/C the first night but we spoke with the housekeepers and they took charge right away and had it working in no time. Overall great place to stay.

8

Mary

Sep 6, 2024

·

Stayed 2 nights

So excited to be here, was really disappointed in rooftop bar and dining. Went up last night, beautiful night and they were out of just about everything so I ended up settling, which I didn’t think was cool. In an addition, if you want menu is going to be limited on rooftop perhaps we can order from another venue on property and either take it up there or have it delivered it’s just a perfect spot to have a burger for example and is on the menu as sliders. However, they were out of a certain bun anyway they were out of a lot. Dinner the night before in the hotel restaurant downstairs was excellent

10

Kenneth

Nov 9, 2025

·

Stayed 1 night

Very nice place. Excellent restaurant.

8

Mark

Nov 3, 2024

·

Stayed 2 nights

Hotel is beautiful. Checkin and valet service was great. The room was very spacious and clean with refrigerator and safe. Bed was super comfortable. The shower was a little slippery and the sliding door doesn't give much privacy, but other than that loved the room. Loved the way they preserved the old room numbers and the marble floors. Breakfast was very slow , but servers were great and when food finally did arrive (after 30 plus minutes) it was delicious. Rooftop service was very marginal - we only had drinks but tables weren't cleaned and service was slow. Overall I'd give it 4 stars - hotel itself- location, decor, ambience 5 stars but service was 4 star.

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Month	Average price
January	$184
February	$245
March	$272
April	$263
May	$232
June	$246
July	$238
August	$215
September	$206
October	$230
November	$202
December	$191

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $255	19 $255
20 $191	21 $227	22 $253	23 $321	24 $268	25 $296	26 $318
27 $188	28 $200	29 $201	30 $213

Su	Mo	Tu	We	Th	Fr	Sa
				1 $251	2 $390	3 $369
4 $191	5 $246	6 $222	7 $254	8 $321	9	10 $370
11 $314	12 $364	13 $367	14 $407	15 $367	16 $361	17 $355
18 $225	19 $214	20 $285	21 $327	22 $347	23 $388	24 $417
25 $308	26 $200	27 $259	28 $252	29 $202	30 $283	31 $276

The Waters Hot Springs, Tapestry Collection by Hilton

Prices for The Waters Hot Springs, Tapestry Collection by Hilton

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed

Deluxe Room, 1 King Bed

Room, 2 Queen Beds

Room, 1 King Bed, Accessible, Bathtub (Mobility)

Guest reviews of The Waters Hot Springs, Tapestry Collection by Hilton

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about The Waters Hot Springs, Tapestry Collection by Hilton

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