Hyatt House Portland Airport

Nice staff, clean room. Old and outdated though. Undergoing construction, so I’m sure that it will be better in the near future. But served his purpose since I didn’t have to wake up early to get to the airport and the room was clean.

Under construction lots of dust Had to run the water over five minutes to get hot water 😞

I have stayed here before and was so impressed but wow did things change. The entire building is under construction and being torn apart. Construction noise all day long. Office relocated to an end conference room. Rooms were dirty and no service the entire three day stay. Room keys would only work one time so had to constantly get new ones. I have always recommended this place to friends going to Portland but wow will not be doing that and they definitely lost my business.

W around 75 stays in 2025, this last one was the least enjoyable. Loud, toilet could barely flush, shower stayed cold even after running for 10mins *** Full disclosure, they are undergoing major renovations. Great hospitality staff, everyone is great but would like to acknowledge the following people who exceed the standard. GM Geoff (hope that's right) pleasant, capable problem solver. No issue is too big, no task is to minute. Witnessed him perform both with the same pleasant demeanor. Leads by example not by title. Front Desk - Rebecca knows her job, does it very well and is friendly and efficient Front Desk- Patricia friendly, professional yet no nonsense and consistent Front Desk, House keeping, auditor,- Diana the Swiss army knife of Sojourn. Is there anything she can't do? Always working and is the same the 1st hour or 12th hour of her shift, undeniably delightful. Security- Sean. Not reactive but proactive in keeping guest and their propertysafe. Thank you all

Wasn’t aware of the remodeling. Inconvenient check in, dusty and dirty all throughout the hallways!! Room smelled. Horrible experience