Name: DoubleTree by Hilton Phoenix - Gilbert
Address: 1800 S Santan Village Pkwy, Gilbert, Arizona, United States of America, Gilbert, Arizona, US
Price range: US$92–US$300 per night
Rating: 7.55

What guests think

At DoubleTree by Hilton Phoenix - Gilbert, many guests highlight friendly staff and a convenient setting near SanTan Village and Topgolf, while repeatedly noting renovations and worn common areas that can feel different from expectations set by photos.

Rooms tend to be spacious yet minimalist, with hard floors, limited lighting, and noticeable noise; numerous reviews cite dated furniture and maintenance problems such as poor drainage, weak water pressure, or fixtures needing repair. Cleanliness varies widely, from very clean stays to dusty rooms, stained or rusty tubs, odors, and hallways in need of vacuuming, with housekeeping often only by request. Dining feedback is uneven: breakfast is frequently not included or feels expensive, coffee may incur a charge, and bar/restaurant hours can be limited, though some guests praised meals. More practical than polished.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool is a highlight but sometimes dirty, and maintenance issues recur (broken elevator, nonworking ice machines, occasional closures). On-site bar/restaurant hours can be limited, and parking may be tight.

Related guest reviews

8

Scott D

26 May 2023

·

Stayed 3 nights

Pool and hot tub worth filthy. The size of pool and hot tub is why we stay here. We complained and by the end of our stay the problems had been corrected. The carpets had been replaced with hard floors since our last stay. We preferred carpet. The beds and pillows were great. Three different times they were out of cookies. Great location fir us.

8

Michelle

14 Apr 2025

·

Stayed 2 nights

Room was clean and comfy. Hotel was under construction, doors slamming throughout the night, pool party until 1100pm, food at restaurant was not good

4

Jennifer

22 Mar 2023

·

Stayed 3 nights

The property has known issue with NO ice machines working. We were there for 3 night with no available ice unless going down to the fro t desk. On Sunday the water was off for two hours

6

IVAN

23 Apr 2024

·

Stayed 1 night

Room furniture is just old and damaged. AC units makes a lot of noise and it's a nightmare sleeping with the noise. Room was not very clean, probably a 6 in 10. We paid more than 200 bucks for one night and it wasn't worth it...the other issue is the limited parking that forced us to park on another hotel...yup, it's crap.

10

Dylan

27 Jul 2025

·

Stayed 3 nights

We had an issue with the toilet in our room, and we witnessed two different people fall off the bar stools because there were broken or the chairs were uneven. Outside of this, everything was great!

8

Mark

19 Jul 2023

·

Stayed 3 nights

Nice Hotel. The Greeting Staffer Jayne was great. Got a couple free warm cookies. Breakfast at the bar was good and the Host server was very nice. Average priced. The room seemed clean, but average amenities. Do need bigger bath mats and longer shower curtains. Water got on floors to easy. But all in all a great hotel. Thank you Gilbert hotel staffers for our stay. Oh only had one elevator running had to wait .

2

Jonathan

6 Jul 2025

·

Stayed 2 nights

The room was dirty and dusty. Everything felt worn down. The furniture surfaces had stains in them and there was a mini fridge in the middle of the floor instead of in the designated cabinet (which was just empty). The pool was also dirty and full of dirt on the bottom.

4

Dawn

16 Jun 2023

·

Stayed 1 night

Our Jr suite did not have blackout curtains. The pool bar wasn’t open. The restaurant wasn’t open for dinner.

6

Drew

7 Apr 2025

·

Expensive for what it is. Poop and hot tube dirty.

10

Aimee

1 Sept 2025

·

Stayed 2 nights

The pool is great!

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Cleanliness

Cleanliness is inconsistent: some guests found rooms and public areas very clean, while others reported dusty rooms, stained or rusty tubs, odors, and dirty hallways. Housekeeping frequency and trash removal varied.

Related guest reviews

6

Elizabeth

15 Apr 2024

·

Stayed 1 night

This hotel looks like it used to be nice, but now it’s on the downturn. When you look at pics/walk in the lobby looks nice and clean and impressive. But the rooms are bad! Our first room had some food crumbs on the table and around on the floor-no big deal, we brushed it off, but the bathtub would not drain. So we asked for a plumber or to move rooms. Due to time of day, they offered to move us rooms…so we did. Second room was on the second floor-the hallway was SO dirty-drywall pieces all over the floor, stained carpet, wrapped in various places along the walls…whatever no big deal. But the room was bad! It smelled of urine so badly we couldn’t be in the room for 30 seconds-I’m talking like a homeless person had been in there. It was bad! So we went right back to the front desk and asked for our 1st room back-but he offered us another room on the 3rd floor. We went it and it smelled like sewer, but after checking toilet we realized it was the shower drain smelling. (Room 330) We decided to just deal with it. Something in the bathroom wall kept making a loud engine sound but we closed the door to the bathroom and called it a night. The beds were comfy and clean but the floors are so dirty-in all the rooms. I think a lack of good cleaners is going to be the detriment of this hotel-it’s in a great location too, which is a shame. One other thing-the walls are thin and you can literally hear all street noise and neighbor noise. The staff was super nice-all if them!

4

April

19 Nov 2023

·

Stayed 1 night

Building needs cleaned. Smelled of urine

4

Brad

19 Nov 2023

·

Stayed 1 night

Room was clean but other areas including public bathrooms were very dirty. Staff was not very friendly or helpful when our TV wasn’t working. I wouldn’t have paid more than $70.

10

wyatt

8 Sept 2025

·

Stayed 4 nights

Good and very clean.

4

Darren

6 Apr 2024

·

Stayed 4 nights

Room was not what we expected from online pics at all.. Found black mold in our bathroom in several places. As much as we paid, should have been great experience. Will not stay here again

4

Alan

31 Aug 2024

·

Stayed 1 night

I liked the cookie. 1. Shower area unclean. 2. Bedding dirty

2

Jonathan

6 Jul 2025

·

Stayed 2 nights

The room was dirty and dusty. Everything felt worn down. The furniture surfaces had stains in them and there was a mini fridge in the middle of the floor instead of in the designated cabinet (which was just empty). The pool was also dirty and full of dirt on the bottom.

4

Carliann

12 Jan 2024

·

Extremely loud visitors upstairs and on same level as my room, and loud/disruptive maintenance staff. Visible dirt inside of the room and bathroom.

6

Laura

5 Aug 2024

·

Stayed 2 nights

Room was clean but not well furnished. Large room with tiny closet. Faucet was broken. "Pool view" was the parking lot. Pool was very nice but not cleaned and had lots of bugs in it.

4

Cindy

22 Jul 2023

·

Stayed 2 nights

This is the dirtiest hotel room I’ve ever stayed in. There were large toe nail clippings on the floor by the bed. Thankfully I brought slippers and didn’t walk barefoot. The bathroom was also gross, there appeared to be rust and missing tiles around the shower. The room was very dark even with the lights on, probably because there’s no overhead lighting. And the bed was extremely uncomfortable. I like a firm mattress but this felt like I was sleeping on bricks. I expected nicer accommodations from a Doubletree Hilton. Avoid staying here, there are nicer hotels that are less expensive close by.

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Rooms

Rooms are generally spacious but feel sparse or dated, with hard floors, limited lighting, and noise from AC or outside. Recurring maintenance gripes include poor drainage, weak water pressure, loose fixtures, and limited storage or countertops.

Related guest reviews

6

BRIAN

12 Jul 2024

·

Stayed 2 nights

Location was good. Staff was xlnt. Unfortunately the hotel itself needs a full facelift. Pictures must be from when it first opened because it is not the same. Room was large but very stark and dated. Hardwood floors make for lots of echoes when there is no furniture. AC roared like freight train. Rusty bathtub/shower. Disappointing for a Doubletree

8

Jamie

9 Apr 2024

·

Stayed 4 nights

Would definitely stay again! Friendly staff, quiet and nice lobby area and the room was spacious with a comfy bed and a nice tv!

6

Sean

28 Sept 2025

·

Stayed 2 nights

Over priced breakfast. Old looking public areas, halls, ice machine, elevators. Rooms updated nicely. Rooms need a light, overhead light on a switch.

8

Ashley

9 Jan 2023

·

Stayed 1 night

The hotel was good and the pool and hot tub are nice. It’s really strange that the rooms have wood floors, it makes it a lot less cozy feeling and a bit noisy.

10

Mark

3 Jun 2024

·

Stayed 2 nights

Had a nice stay. Thomas the bar tender diner server was a good guy, served us well. The air conditioning is very noisey, my mother I law said the same for her room as well sounds like a truck starting up. The ada accommodations need to be upgraded. Room Toilets are really low or people who are older and have a hard time getting up.and most lobby chairs are to low as well. But still not a bad place to stay. Just need some upgrades.

10

Amy

6 Sept 2025

·

Stayed 1 night

Everything was absolutely wonderful. The staff at the front desk very pleasant. Gave me my delicious chocolate chip cookie. Bartender was fantastic. Checkout girl was very nice. The room was spacious and I loved the cozy comfortable on the bed. Been traveling a lot this summer and you would only get a sheet a thin blanket and a sheet at other hotels. The only draw back was the lady who was managing the breakfast. She was completely rude to guests. I walked inside the room to see what there was. And she says rudely excuse what are you doing? That’s not the way to treat guests then I heard her tell a customer the price for the breakfast buffet and then she says and plus tip. She was demanding a tip from everyone.

6

Miosotis

28 Jan 2024

·

Stayed 3 nights

We didn’t have pillow case in our room. The room felt hollow and quiet, almost incomplete. Because there’s floor instead of carpet, I could hear every single movement from the person above me. No complimentary breakfast. The staff was great and accommodating.

6

Alan

3 Jan 2025

·

Stayed 4 nights

The hotel seemed to be mid-remodel, not totally sure though. The furniture and fixtures in the room were a mixture of newer and dated/worn down pieces. Otherwise the room was fine, price was good, and location was great for our needs.

8

Mona

14 Aug 2024

·

Stayed 1 night

Big and spacious rooms but they felt sterile . They need more pics or decor to make it more homey . Easy access to Parking lot

6

Leigh

26 Feb 2024

·

Stayed 1 night

For a Double Tree Hilton, I expected much better! Parking was limited and shared with another hotel. The windows were so thin, you could hear everything outside. There was no carpet in the room (no biggie) but made for a very loud room with the echo. Not impressed! Glad we only stayed one night!

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Service

Staff are frequently described as friendly and helpful, though responsiveness varies. Issues include room-type not honored, slow or missed housekeeping requests, and uneven problem resolution.

Related guest reviews

10

Pam

23 Sept 2024

·

Stayed 1 night

The front desk representative, Joy, was so kind. We requested a quiet room and she fulfilled. When we asked about plastic or wire hangers that we could take to transport our wedding attire, she brought in her own the next day to give us! Also another representative, Ramona, was double duty front desk and in the dining room. She was a wealth of information about the area and provided recommendations and tips. Would highly recommend this property. The pool area was absolutely amazing. Clean and very welcomed after traveling all day.

6

Jessica

11 Apr 2025

·

Stayed 1 night

Power went out in half my room overnight.. unfortunately no remedy. Luckily my phone had charge for the alarm to go off. Let Front desk staff know.. the person looked at me like a deer in the headlights- no offered apology or acknowledgment of the issue. Room was spacious and lighting elements are definitely cool- when working. Check in was great and the woman with the bandaid was awesome and helpful when arriving.

10

Bryan

29 Oct 2023

·

Stayed 1 night

Great hotel with amazing staff who were really welcoming and helpful

6

sylvia

2 Sept 2024

·

Stayed 1 night

The staff was friendly however scarce... No instructions where to go to find the elevator to get to our room. Breakfast was supposed to be included when our stay, went down for breakfast. The girl told us that there is no complimentary breakfast and didn't provide any more information so we left. The place is under construction as they are remodeling.However, the remodeling work looks poorly done. The room felt cold, looks wise...had no appeal.

10

Amber

28 Mar 2025

·

Stayed 1 night

Best part of this hotel is the staff. Friendliest I’ve ever been around.

10

Denise

21 Mar 2024

·

Stayed 5 nights

Staff is wonderful and helpful especially Joy and Orlando.. !!! Very accommodating and hospitable.. will be back in July!

4

Christina

14 Mar 2023

·

The property itself wasn't too bad but, the service was awful. I tried checking in an hour after check in time but no room was ready. I was told they would call when the room was ready so our family of five waited around to NEVER recieve a call. There was a huge and obvious hairball on the bathroom floor, dirty sheets on the sofa bed and no blankets available. I asked for extra towels because we only had two and was told there weren't any clean but some would be dropped off later only to recieve none. Just frustrating customer service I will not go back to that.

6

Matthew

12 Apr 2025

·

Stayed 1 night

The lady in check in stopped halfway through checking me in to help someone else get checked in… seemed very unprofessional to me.

2

Jodi

6 Aug 2024

·

Stayed 3 nights

When we returned to our room on the evening of 8/5 the AC was not working. We went to the front desk and were told maintenance had gone home and nothing could be done. There were three of us and all they offered was one King room. We asked for a roll away and were told that was not available. Eventually, we accepted the one king room and one of us slept on the floor. This is absolutely unacceptable. I paid for 3 people to have a place to sleep. I believe I should recieve a refund / compensation for this event

6

Kevin

28 Oct 2023

·

Stayed 6 nights

Overall a good experience but i felt they could of communicated the fact that they dont clean rooms on a daily basis as we were there for a week stay. When i asked after the 3rd night why our room wasnt cleaned they said you have to request it.

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Location

Convenient location near SanTan Village, Topgolf, dining, and major roads; handy for local hospitals and the airport. Some traffic noise reported.

Related guest reviews

10

Stewart

16 Sept 2025

·

Stayed 2 nights

It’s location.

10

sue

2 Feb 2024

·

Stayed 2 nights

It was convenient to my daughters house. Anything you could possibly need is within the surrounding area.

10

Kristina

13 Aug 2023

·

Stayed 1 night

Great location and beautiful property

8

Larry

27 Dec 2024

·

Stayed 4 nights

Close to shopping.

8

Geralyn

23 Jul 2023

·

Stayed 3 nights

Close to Mercy Gilbert Hospital. My coffee maker in my room didn't work properly.

10

Mike

2 Apr 2023

·

Stayed 1 night

Ryan at the front desk was amazing, super friendly and helpful. Would definitely recommend this hotel, especially with it being located so close to phoenix/ mesa airport

8

Leonard

29 Apr 2024

·

Stayed 3 nights

A little loud on the traffic. But wife and I enjoyed our stay.

10

marcus

6 Jan 2025

·

Stayed 1 night

Super convenient and close to everything like dining, shopping, or just a good night out in santan. Hotel is always clean and with no hassle. Whenever im in gilbert this is where i stay

8

Ranbir

12 Aug 2023

·

Stayed 1 night

good location.

10

Stewart

3 Sept 2025

·

Stayed 2 nights

It’s in a great area.

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Dining

Breakfast is often not included and viewed as pricey, with confusion about credits; coffee may cost extra. Food quality gets mixed feedback, and bar/restaurant hours and availability can be limited, though some guests enjoyed meals and service.

Related guest reviews

8

Audrey

28 Mar 2023

·

Stayed 1 night

After driving all day it was nice to have a bar and restaurant on site so we didn’t have to drive anywhere. The food was very good.

6

Sean

28 Sept 2025

·

Stayed 2 nights

Over priced breakfast. Old looking public areas, halls, ice machine, elevators. Rooms updated nicely. Rooms need a light, overhead light on a switch.

8

Sandra

10 Aug 2025

·

Stayed 3 nights

Brock’s was very limited and honestly the only reason I did NOT give 5 stars. The Thursday staff bartender and what seemed to be custodian with the ponytail and his best grey sweatpants were busy having conversations bashing the dirty condition of the bar area and the tables and floors were filthy! There were more flies paying me and other guests attention than the staff you pay. The front desk staff of all hours were amazing!! Cleaning ladies were amazing! The young lady that works the morning breakfast shift milaya (I think) was so sweet and great! Now the morning cook on Friday was out of everything wore her black kitchen gloves in and out of the building touching dirty doors and going back to the kitchen to cook..I ordered the French toast and a good size piece of black plastic was cooked to the bottom on one of the pieces. I was shocked that no one else seemed to think this was odd and bad sanitation. The second order was much better. I would say plan on meals elsewhere because you don’t have many options and the hours for food are very limited.

10

Amy

6 Sept 2025

·

Stayed 1 night

Everything was absolutely wonderful. The staff at the front desk very pleasant. Gave me my delicious chocolate chip cookie. Bartender was fantastic. Checkout girl was very nice. The room was spacious and I loved the cozy comfortable on the bed. Been traveling a lot this summer and you would only get a sheet a thin blanket and a sheet at other hotels. The only draw back was the lady who was managing the breakfast. She was completely rude to guests. I walked inside the room to see what there was. And she says rudely excuse what are you doing? That’s not the way to treat guests then I heard her tell a customer the price for the breakfast buffet and then she says and plus tip. She was demanding a tip from everyone.

4

Jack

21 Sept 2025

·

Stayed 2 nights

Bathroom had a sink attached to the wall, no counter top and no place for toiletries, etc. Very poor. No free coffee in the lobby, no free breakfast.

10

Paul

12 Dec 2022

·

Stayed 3 nights

We were visiting family in Gilbert and we chose this hotel due to proximity. We were very pleased with the service from the minute we arrived until we checked out. Can’t say enough about the incredible staff. Everyone was extremely helpful and friendly. A quick shout out to the breakfast chef. Both mornings all 4 of us loved the breakfast. Never had a breakfast of that quality in a hotel ever. I travel on business all over the country and you guys are doing everything right. Thanks for a great experience.

4

Dawn

16 Jun 2023

·

Stayed 1 night

Our Jr suite did not have blackout curtains. The pool bar wasn’t open. The restaurant wasn’t open for dinner.

10

Tracy

14 Jul 2023

·

Stayed 2 nights

Staff was nice and friendly. Hotel was clean. Complementary infused water was excellent. Only order breakfast at our stay but it was delish and they delivered it pool side. Would recommend.

8

Marlow

15 Feb 2024

·

Stayed 1 night

The property was nice, but the room looked NOTHING like what was in the pictures. Also, the restaurant was not really a restaurant. We ordered food instead.

6

Jeffrey

24 Mar 2025

·

Stayed 1 night

While the staff was super friendly and eager to please, the place was under renovation, and charged you for absolutely everything. You couldn't even get a cup of coffee in the morning without paying 3 and 1/2 bucks. I recognize they make their money during spring training but, holy cow

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Month	Average price
January	US$178
February	US$226
March	US$244
April	US$153
May	US$129
June	US$107
July	US$92
August	US$89
September	US$109
October	US$137
November	US$178
December	US$160

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $130	16 $125	17 $104	18 $98	19 $98
20 $92	21 $113	22 $153	23 $156	24 $238	25 $260	26 $147
27 $108	28 $157	29 $173	30 $173

Su	Mo	Tu	We	Th	Fr	Sa
				1 $139	2 $135	3 $134
4 $114	5 $126	6 $245	7	8 $170	9 $283	10 $300
11 $142	12 $143	13 $143	14 $143	15 $144	16 $154	17 $150
18 $127	19 $146	20 $149	21 $144	22 $146	23 $170	24 $167
25 $130	26 $159	27 $163	28 $161	29 $149	30 $164	31 $164

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Monthly average prices

About this property

Location

Room options

Junior Suite King

Junior Suite, 1 King Bed, Accessible, Bathtub

King Bed

Suite, 1 King Bed (Santan)

Room, 1 King Bed, Accessible

Two Queens

Junior Suite, 1 King Bed, Accessible

Junior Suite Two Queens

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about DoubleTree by Hilton Phoenix - Gilbert

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Prices for upcoming dates