Name: Tru by Hilton Gilbert
Address: 1950 S Santan Village Parkway, Gilbert, Arizona, United States of America, Gilbert, Arizona, US
Price range: US$90–US$213 per night
Rating: 8.55

What guests think

Travellers describe Tru by Hilton Gilbert as clean and modern, with an upbeat lobby and convenient location near shopping, dining, and the Mesa airport, while noting compact, minimalist rooms and some noise from thin walls or loud air conditioners.

Many highlight the lively common areas with games and a small pool, plus a decent to very good breakfast. Common drawbacks include minimal in-room amenities (no closet or drawers, often no microwave or coffee maker) and occasional maintenance lapses. Expect a streamlined, budget-conscious stay centered on helpful service and shared spaces.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Lively shared spaces with lobby games, a small pool, and a decent fitness room are popular; pet-friendly and convenient parking noted. Occasional issues include a less-clean or noisy pool, broken game items, and an ice machine outage.

Related guest reviews

10

Candese

31 Dec 2025

·

Stayed 2 nights

Parking was good. We did not stay for breakfast.

10

Lauren

3 Aug 2025

·

Stayed 3 nights

Awesome breakfast options for a family with picky kids. Pool was refreshing and well kept. Fitness center was nice, clean and quiet. Lobby had pool table, table size connect four, Jenga and many other games to play. Location was close to many food options for lunch and dinner, as well as entertainment options, but indoor and outdoor.

10

Yuzef

9 Apr 2025

·

Stayed 2 nights

Excellent option to stay with kids. Clean rooms, entertainment area downstairs, nice gym and decent breakfast. Staff super helpful and very friendly!

10

Terry

15 Sept 2025

·

Stayed 1 night

Rachael was totally welcoming and warm upon checking in. We loved the modern styling of the hotel and the pool felt great! Will definitely stay here again.

10

Alexis

13 May 2025

·

Stayed 2 nights

Very safe and cleaning. Brought my dog and everyone was friendly

10

Shannon

26 Nov 2024

·

Stayed 1 night

Loved this place! No problems. Everything was great from breakfast, room, shower, pool, fun lobby to staff. One of nicest staff I ever had at a hotel. The only down side was 2 out of 3 pool sticks were broken and the other games had pieces messing. Felt safe there and had a lot of things to do and to eat with in 5 minutes of the hotel.

10

Amanda

3 Jul 2024

·

Stayed 1 night

The staff were very friendly and helpful, both at check in and check out. The continental breakfast they provide made the morning pretty easy for us to get on the road quickly. The only things I didn’t like was that the pool didn’t seem too clean. It was a little murky and greenish, but it was a little windy so maybe that’s not the usual.

10

Kiki

13 Jul 2025

·

Stayed 2 nights

Vet clean lobby and rooms with friendly staff. Breakfast was hot and delicious with 24hr hot beverage station. The kids really enjoyed swimming in the clean, beautiful pool. Overall a great experience and very affordable!

10

Julia

24 Jun 2024

·

Stayed 2 nights

Ice machine was broke, not good for the heat

10

Beautiful

1 Jul 2025

·

Stayed 2 nights

Love everything about the hotel especially the pool table and badges they have

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AI-generated summary based on recent guest reviews

Cleanliness

Most guests find the hotel very clean overall. Some report lapses such as dirty walls or floors, mildew or leaks, and rare pest complaints.

Related guest reviews

6

Jessica

7 Mar 2023

·

Stayed 1 night

Poor room cleanliness. There was rotten food left in the fridge and the trash cans were filthy. Floors were dirty.

2

Steve

27 Jul 2025

·

Stayed 1 night

We tried to sleep in room 142 but were eaten alive by bedbugs which we saw in the bed My husband was covered in red welts We had to leave at 3am The office staff said “That can happen” I do not recommend this to anyone It is a parasitic blood pathogen and dangerous to health & well being unacceptable conditions

10

Natalie

20 Jul 2025

·

Stayed 2 nights

We enjoyed a 2-night stay for a family funeral at the Tru Hilton Gilbert. The room was clean and comfortable, easy to keep nice and cool, and well-stocked with everything we needed. We particularly enjoyed the excellent breakfast offerings and definitely would have taken advantage of the pool and game area if we had stayed longer.

2

Leo

10 Oct 2023

·

Stayed 1 night

Dirty walls inside the room, elevators with bad smells

10

John

25 Oct 2025

·

Stayed 2 nights

Clean room, staff were very pleasant and helpful.

8

Erin

16 Dec 2024

·

Stayed 1 night

I stay here quite often because my son lives near the hotel. We were a little disappointed with the cleanliness of the room. The walls were so dirty that it looked as though they do not get wiped down & probably need a fresh coat of paint. But, the stay was fine.

4

Olivia

18 Dec 2024

·

Stayed 1 night

Noisy and loud. They definitely didn’t build this hotel to be quiet. You could hear people from above and next door as well as people going up and down the halls. If that didn’t keep you up at night, you could hear the traffic early in the morning. Other than that, the bed was comfortable and the room was clean.

10

Kiki

13 Jul 2025

·

Stayed 2 nights

Vet clean lobby and rooms with friendly staff. Breakfast was hot and delicious with 24hr hot beverage station. The kids really enjoyed swimming in the clean, beautiful pool. Overall a great experience and very affordable!

2

Timothy

18 Jul 2023

·

Stayed 1 night

Dirty walls, bathroom and floors. Colleague had a cockroach in their room. Service, distance and more focused on the phones.

10

Dan

18 May 2025

·

Stayed 2 nights

Very nice staff. Hotel was very clean and comfortable. Santan Village is very close and is really nice. Enjoyed my stay here!

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AI-generated summary based on recent guest reviews

Rooms

Rooms are compact and minimalist with limited storage and often no microwave or in-room coffee; bed comfort varies. Noise from loud AC units and thin walls is a recurring complaint.

Related guest reviews

6

Danny

3 Sept 2025

·

Stayed 1 night

Need updates to standard amenities and technology. Smart TV in rooms do not allow streaming network services (e.g. Netflix, Amazon Prime, Hulu). There is no coffee maker in room (only place I’ve ever stayed without one). Sure, free coffee available in lobby area, but very inconvenient. Finally, keyless access to room (via mobile app) never worked so I used my key each time

8

SHERRI

15 Jan 2025

·

Stayed 1 night

I felt like I was in a college dorm and didn't fit in with age group.

8

Theresa

18 Jan 2025

·

Stayed 3 nights

Room was very clean. Bed was very comfortable which are the two biggest things for me and hotels. We were there for several days so I wanted to unpack. No dresser. No desk for work. Just a small little rolling thing that pulled out from the wall but no real room to roll it around. No closet or microwave. And no coffee pot. So good bed and nothing else. Eco friendly didn’t translate into a functional room for us.

6

Cynthia

2 Jun 2025

·

Stayed 1 night

Bed was creaky and hard; uncomfortable. Walls had lots of scuff marks on them; water stain in the bathroom which meant housekeeping didnt clean the floors. Overall felt like the hotel was minimally maintained. The big low was the bed being creaky and uncomfortable.

6

LaDonna

17 Aug 2023

·

Stayed 1 night

I have stayed here a number of times over the past few years and things are going downhill. The worst part about the stay was the extremely loud A/C. Kept running even when I turned it off. Had to wear ear plugs.

8

Rick

17 Nov 2023

·

Stayed 2 nights

Walls were paper thin, could hear snoring in the next room and elephants walking above us.

8

Duwane

5 Sept 2025

·

Stayed 3 nights

The room was clean but very minimal. No couch, or chair. No microwave. Only one seat at a desk. Location of the hotel was great for our needs. The breakfast was great, the best variety we have ever experienced.

8

Susan

24 Jul 2023

·

Stayed 4 nights

We started in a king room that was painfully small, hardly enough room to walk around the bed, and no place to open the second suitcase. They moved us to a queen room that was significantly larger. I would not book a king room again unless I was traveling solo. Dispensing the shampoo, conditioner, soaps and lotion from wall containers certainly saves plastic and waste, but if a visitor has arthritic hands and has difficulty with a very firm grasp and squeeze, they would be unable to get any product out.

6

Monica

30 Jun 2025

·

Stayed 1 night

All od the staff members that we interacted with were super friendly and helpful. Loved the lobby area and the free breakfast. The bed was super comfortable. Our only issue was how loud the AC was in our room. It was so loud that I couldn't sleep.

8

Robert

1 Apr 2023

·

Stayed 3 nights

Small room for the $, no coffee maker or micro- otherwise O.K

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Service

Service is widely praised as friendly, welcoming, and helpful, with several standout front-desk experiences. A few guests reported delays, unattended desks, billing disputes, or inflexible policies.

Related guest reviews

2

Clive

13 Sept 2025

·

Stayed 6 nights

I had to check out early and they were completely unwilling to work with me. Charged me for 3 nights I wasn't even there.

2

Brian

12 Jun 2024

·

Stayed 1 night

Had a emergency power outage and had no choice but to try and get a pet friendly room as we had no A/C. SRP gave us a window of 6-8 hour. less than 2 hours later the power came back on. We checked in got the keys then went to eat. Never even when to the rooms (we had 2) trying to get a refund or a credit would be nice. Thank you

10

Karen Lee

9 Mar 2024

·

Stayed 4 nights

Your staff is fantastic. Patrick at sign in, and Dorothy was so friendly each morning and assisted in directions to things in the area. Our room was very clean, it was very quiet and we sleep well, and the breakfast in the morning was a great start to our day! We loved playing cards and hanging out in the stylish lobby to relax. The pool looked wonderful but the weather was a little cool to take a dip.

10

Tricia

5 Jun 2025

·

Stayed 3 nights

The friendliest staff I've ever encountered at a TRU!! Just WOW, joy, professionalism, kindness, above and beyond behaviors. So grateful.

10

William and Marcy

12 Oct 2025

·

Stayed 1 night

What a wonderful check-in experience with Nate! He delivered the best customer service I have experienced in a long time. He welcomed our family, made sure the room was up to expectations & even offered a ‘to go’ bag of breakfast since our son was leaving early in the morning for a sports tourney before breakfast started at 7am. Highly recommend, we will be back!

10

courtney

24 Jun 2025

·

Stayed 3 nights

Amazing stay. Best hotel staff I’ve ever encountered

4

Christian

25 May 2024

·

Stayed 1 night

Check in is at 3pm. Room was not ready until after 5pm. We were exhausted from the drive and had to wait in the lobby which was full of other people who were waiting for rooms to become available.

10

Kimberly

7 Jul 2025

·

Stayed 1 night

Very clean and nice. Check in was fast. Nate who checked us in was super friendly and helpful. Really appreciate that

8

Rod

8 Jan 2024

·

Stayed 1 night

The facility was clean and -- for the most part -- pleasant. I got the impression that the hotel was understaffed, as the front desk was totally unstaffed at my arrival. Had to wait awhile to check in, even though it was not an odd time of day. Front desk clerk was friendly and apologetic once he finished doing somebody else's job. Only significant complaint, though, was that the heater/AC was malfunctioning, and was "stuck" on a much-to-cold AC setting.

10

Angelica

10 Sept 2025

·

Stayed 1 night

Rebecca (I think that’s what her name was) was absolutely amazing! Super inviting and friendly!! Would definitely stay here again!

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Location

Convenient to SanTan Village shopping, many restaurants, and Mesa Gateway Airport; the area feels safe and walkable. Some street-side rooms experience traffic noise.

Related guest reviews

8

Roderic

2 Dec 2024

·

Stayed 5 nights

Amazing staff- helpful, friendly and attentive. Rooms need updated and street side rooms horribly loud.

10

Jamie

4 Dec 2023

·

Stayed 1 night

Not too far from airport. Close to Top Golf.

10

Trudy

27 Sept 2025

·

Stayed 3 nights

Across the street from mall and restaurants

4

Olivia

18 Dec 2024

·

Stayed 1 night

Noisy and loud. They definitely didn’t build this hotel to be quiet. You could hear people from above and next door as well as people going up and down the halls. If that didn’t keep you up at night, you could hear the traffic early in the morning. Other than that, the bed was comfortable and the room was clean.

10

Nicole

27 Apr 2025

·

Stayed 1 night

Great location

8

James

20 Oct 2025

·

Stayed 3 nights

Nice stay. Good location, walking distance to restaurants and shopping.

10

Hilda

15 Apr 2023

·

Stayed 1 night

Very clean, close to Mesa Airport, nice and friendly staff, nice beds, close to the mall

10

Lisa

13 Nov 2023

·

Stayed 2 nights

It was very convenient for shopping, dining and close to our family we were visiting. The staff was very polite and helpful.

10

Melinda

5 Jan 2023

·

Stayed 1 night

Friendly and helpful staff, clean and modern facilities, great location and close to the airport.

10

Ashton

10 Dec 2024

·

Stayed 1 night

There was shopping and restaurants very close by, and it was in a good location for my needs!

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Dining

Breakfast is generally well liked, with hot items and kid-friendly options. Occasional complaints note limited selection, items running out or ending early, or weak coffee.

Related guest reviews

10

chad

16 Nov 2024

·

Stayed 3 nights

The Tru is the best place I stay in every city for races and ballgames with family and friends, clean, simple, great breakfast, pool table, great staff!

10

Gayle

29 Dec 2024

·

Stayed 2 nights

Best hotel breakfast. Didn’t run out of food

10

Arisma

15 Sept 2025

·

Stayed 1 night

Clean rooms, fun lobby, good breakfasts!

10

Joe

1 Jul 2025

·

Stayed 1 night

Great experience from check in to check out. Our second time staying at the same location, as it was centrally located between California and Texas. Friendly staff, clean and accommodating rooms. The breakfast was filling with a very food selection.

6

Robin

3 Nov 2025

·

Stayed 1 night

The room was clean and comfortable. Staff were friendly. I should have skipped the breakfast, as the food was below average in quality.

10

Chelsea

26 Jan 2025

·

Stayed 5 nights

We enjoyed our stay. The staff was kind and friendly. Breakfast was delicious and facility was very clean! My favorite part was the ice and water with disposable cups to ensure we were well hydrated during our stay. If we ever come back to Gilbert we would definitely stay here again!

10

Romero

20 Nov 2025

·

Stayed 1 night

Good breakfast

8

Laura

9 May 2024

·

Stayed 4 nights

My husband and I like the modern finishes. There was plenty of places to hang clothing and place travel items. The bed was comfortable. The shower spray pressure was awesome and water was hot. The staff was very nice. A few things that were just okay… the breakfast. The second morning we went down at 8 AM and there was barely anything leff - no bagels, no bread, no muffins, no eggs. Granted, a very nice staff member came around and apologized that there were no eggs. So good for her. The shower also leaked onto the bathroom floor - slip hazard. All in all, we enjoyed our stay and would stay again.

10

Rédy

25 Oct 2025

·

Stayed 1 night

Clean comfy room. Easy check in/out. Staff really nice. Breakfast left a lot to be desired as the choices were VERY minimal but otherwise, enjoyed my stay

10

Kim

30 Aug 2025

·

Stayed 2 nights

Great stay! The only 2 downsides was tjat the shower is small and leaks put the shower door. And the 2nd is the breakfast ends too early- 9:00.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$169
February	US$212
March	US$235
April	US$156
May	US$118
June	US$87
July	US$86
August	US$84
September	US$98
October	US$122
November	US$159
December	US$149

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $95	17 $94	18 $101	19 $99
20 $90	21 $95	22 $93	23 $93	24 $97	25 $213	26 $111
27 $96	28 $96	29 $96	30 $97

Su	Mo	Tu	We	Th	Fr	Sa
				1 $97	2 $134	3 $135
4 $106	5 $114	6 $111	7 $115	8 $121	9 $160	10 $184
11 $108	12 $110	13 $115	14 $115	15 $119	16 $125	17 $132
18 $111	19 $115	20 $123	21 $119	22 $134	23 $166	24 $188
25 $109	26 $111	27 $115	28 $114	29 $120	30 $138	31 $132

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Accessible, Bathtub (Hearing)

Room, 1 King Bed

Room, 2 Queen Beds

Room, 2 Queen Beds, Accessible (Roll-In Shower)

Room, 1 King Bed, Accessible, Bathtub

Room, 2 Queen Beds, Accessible (Hearing)

Room, 1 King Bed, Accessible (Hearing)

Guest reviews

Fabulous

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Tru by Hilton Gilbert

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Prices for upcoming dates