Milestone Hotel Kensington
US$623
/ night
Avg. for October
Prices for Milestone Hotel Kensington
Select dates to see prices and availability
US$623
/ night
Avg. for October
Monthly average prices
Nightly prices at Milestone Hotel Kensington average US$372 in the cheapest month (February) and US$666 in the most expensive month (December), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$388 |
| February | US$372 |
| March | US$404 |
| April | US$418 |
| May | US$581 |
| June | US$566 |
| July | US$615 |
| August | US$548 |
| September | US$603 |
| October | US$623 |
| November | US$542 |
| December | US$666 |
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Oct · US$623
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Most expensive: December (~US$666)
Cheapest: February (~US$372)
About this property
Treat yourself with massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an indoor pool and a fitness center. Additional features at this Georgian hotel include complimentary wireless inter...
Amenities
Treat yourself with massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an indoor pool and a fitness center. Additional features at this Georgian hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Business amenities
Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services.
Dining
Satisfy your appetite for lunch or dinner at the hotel's restaurant, Chenestons, or stay in and take advantage of the 24-hour room service. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. English breakfasts are available daily from 7 AM to 10:30 AM for a fee.
Rooms
Make yourself at home in one of the 62 individually decorated guestrooms, featuring minibars and DVD players. Your memory foam bed comes with Egyptian cotton sheets. 32-inch LCD televisions with digital programming provide entertainment, while complimentary wired internet access keeps you connected. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and designer toiletries.
Location
With a stay at The Milestone Hotel, you'll be centrally located in London, steps from Kensington High Street and Kensington Gardens. This luxury hotel is 0.2 mi (0.3 km) from Kensington Church Street and 0.2 mi (0.3 km) from Thackeray Gallery.
What's nearby
Kensington High Street(0.1 Miles)
Kensington Gardens(0.1 Miles)
Kensington Church Street(0.2 Miles)
Thackeray Gallery(0.2 Miles)
Kensington Palace(0.3 Miles)
Imperial College London(0.4 Miles)
Albert Memorial(0.5 Miles)
Royal Albert Hall(0.5 Miles)
Hyde Park(0.6 Miles)
Holland Park(0.6 Miles)
Cromwell Road(0.6 Miles)
Design Museum(0.7 Miles)
Queensway(0.7 Miles)
Natural History Museum(0.9 Miles)
Portobello Road Market(1 Miles)
London City Airport (LCY)(11.5 Miles)
Heathrow Airport (LHR)(14.4 Miles)
Gatwick Airport (LGW)(56.5 Miles)
Luton Airport (LTN)(37.1 Miles)
Farnborough (FAB)(37.1 Miles)
Parking
Restaurant
Swimming pool
Business centre
Room service
Valet parking
Location
1 Kensington Court, Queen's Gate, London, England, United Kingdom
Kensington High Street (0.1 Miles)
Kensington Gardens (0.1 Miles)
Kensington Church Street (0.2 Miles)
Thackeray Gallery (0.2 Miles)
Kensington Palace (0.3 Miles)
Imperial College London (0.4 Miles)
Room options
19
Suite (7) Master)
1 Extra-Large Double Bed
Sleeps 3
484 ft²
Air ConditioningHeatingSeparate Living Room
11
Family Suite
1 Extra-Large Double Bed
and 2 Single Beds
Sleeps 2
Air ConditioningHeatingDeep Soaking Bathtub
11
Deluxe Room, Park View (King Twin)
1 Extra-Large Double Bed
Sleeps 2
258 ft²
Air ConditioningHeatingDeep Soaking Bathtub
7
Superior Queen Room
1 Large Double Bed
Sleeps 2
215 ft²
Air ConditioningHeatingDeep Soaking Bathtub
20
Junior Suite, Park View
1 Extra-Large Double Bed
Sleeps 2
388 ft²
Air ConditioningHeatingSeparate Living Room
10
Deluxe Studio
1 Extra-Large Double Bed
Sleeps 2
312 ft²
Air ConditioningHeatingDeep Soaking Bathtub
17
Deluxe Room (King Twin)
1 Extra-Large Double Bed
Sleeps 2
258 ft²
Air ConditioningHeatingDeep Soaking Bathtub
12
Junior Suite
1 Extra-Large Double Bed
Sleeps 2
388 ft²
Air ConditioningHeatingSeparate Living Room
Guest reviews of Milestone Hotel Kensington
9.5
Exceptional
Based on 841 verified reviews
Who stays here?
Business
11%
Couple
48%
Family
26%
Group
9%
Solo
4%
What guests think
AI-generated summary based on recent guest reviews
Guests of Milestone Hotel Kensington consistently praise its warm, highly personalized service and charming boutique character, along with a convenient location across from Kensington Gardens and Kensington Palace that makes exploring museums, parks, and nearby restaurants straightforward.
Facilities
Cleanliness
Rooms
Service
Location
Dining
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What guests think
Guests of Milestone Hotel Kensington consistently praise its warm, highly personalized service and charming boutique character, along with a convenient location across from Kensington Gardens and Kensington Palace that makes exploring museums, parks, and nearby restaurants straightforward.
Rooms range from compact to very spacious, with classic decor and occasional modern touches; several guests note small beds, tight layouts, or awkward, temperamental showers. The Stables Bar, afternoon tea, and breakfast are widely enjoyed, though seating can feel limited and a couple of diners found prices high or dishes lukewarm. Housekeeping is meticulous, and the small spa and pool are bookable for private sessions, although one review mentioned staff interruptions and the hotel feeling busier than before. Expect an intimate, characterful luxury stay in Kensington with excellent access to the parks and some variability in room size and amenities.
Facilities
Cleanliness
Rooms
Service
Location
Dining
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AI-generated summary based on recent guest reviews
Facilities
Stables Bar and afternoon tea are highlights. The compact spa and pool require booking for private sessions; one review noted staff interruptions, and another found the bar area small for relaxing.
Related guest reviews
10
Iain
10 Jan 2025
·
Stayed 2 nights
Huge character. Great staff. Stables Bar is superb.
Huge character. Great staff. Stables Bar is superb.
10
Lisa
17 Sept 2023
·
Stayed 3 nights
The staff are warm, welcoming, and knowledgeable. Everything was spotless clean. Our room was fantastic ... it was what I bpoked, but much better than advertised. Huge bathroom by London standards and an enormous surprise terrace. The pool was great and private. Linens were top notch. Bed was comfortable. Afternoon tea was a delight and the bar was fun. I am only upset I couldn't stay longer. Will both me back AND will be telling all of my friends.
The staff are warm, welcoming, and knowledgeable. Everything was spotless clean. Our room was fantastic ... it was what I bpoked, but much better than advertised. Huge bathroom by London standards and an enormous surprise terrace. The pool was great and private. Linens were top notch. Bed was comfortable. Afternoon tea was a delight and the bar was fun. I am only upset I couldn't stay longer. Will both me back AND will be telling all of my friends.
10
Mark
21 Mar 2024
·
Stayed 1 night
The service at the Milestone Hotel is excellent, many hotels claim to give good service but the Milestone is one of the best. Lovely hotel, great location, fabulous bar, a great welcome, lovely room and as stated already, Excellent service. Staff are motivared, well informed, well trained and sincere in their desire to ensure you have a great stay. We will be back & highly recommend. What more needs to said!
The service at the Milestone Hotel is excellent, many hotels claim to give good service but the Milestone is one of the best. Lovely hotel, great location, fabulous bar, a great welcome, lovely room and as stated already, Excellent service. Staff are motivared, well informed, well trained and sincere in their desire to ensure you have a great stay. We will be back & highly recommend. What more needs to said!
10
Marion
26 Jun 2024
·
Stayed 1 night
Absolutely loved this hotel ❤️ from the moment we arrived until we left, the staff and service are exceptional as is the hotel and facilities. Couldn’t fault anything at all. The best hotel we’ve stayed in in London and I’ve tried many of the 5 star hotels here! The breakfast was epic! Honestly first class all round! We were given alcoholic welcome drinks on arrival In the beautiful new bar and showed around personally by the lovely Katerina. Will definitely be staying here again when we return to London ❤️❤️❤️
Absolutely loved this hotel ❤️ from the moment we arrived until we left, the staff and service are exceptional as is the hotel and facilities. Couldn’t fault anything at all. The best hotel we’ve stayed in in London and I’ve tried many of the 5 star hotels here! The breakfast was epic! Honestly first class all round! We were given alcoholic welcome drinks on arrival In the beautiful new bar and showed around personally by the lovely Katerina. Will definitely be staying here again when we return to London ❤️❤️❤️
10
Susan
7 Jun 2024
·
Stayed 6 nights
Cannot say enough about the wonderful experience we had here.The hotel is a classic first rate boutique hotel. Beautifully furnished with beautiful Elie Lambert paintings and lovely attention to detail right down to fresh flowers in the elevators. My sister and I felt like family, fussed over and treated like princesses for the week we spent at the Milestone. Staff is first rate, kind and funny like the best kind of family. The rooms are extremely comfortable with comfy bedding and lovely amenities such as Floris soaps, lotions and hair care products. Despite being full at the time of our stay, we never heard a peep from neighboring rooms. The two doormen Steve and Tim sent us off in the morning and welcomed us “home” each evening like doting uncles. Angelo in the Stables Bar was a wizard with the cocktails and exceptionally charming. Highly recommend the Milestone… I look forward to returning.
Cannot say enough about the wonderful experience we had here.The hotel is a classic first rate boutique hotel. Beautifully furnished with beautiful Elie Lambert paintings and lovely attention to detail right down to fresh flowers in the elevators. My sister and I felt like family, fussed over and treated like princesses for the week we spent at the Milestone. Staff is first rate, kind and funny like the best kind of family. The rooms are extremely comfortable with comfy bedding and lovely amenities such as Floris soaps, lotions and hair care products. Despite being full at the time of our stay, we never heard a peep from neighboring rooms. The two doormen Steve and Tim sent us off in the morning and welcomed us “home” each evening like doting uncles. Angelo in the Stables Bar was a wizard with the cocktails and exceptionally charming. Highly recommend the Milestone… I look forward to returning.
10
Rory
7 Apr 2024
·
Stayed 3 nights
Cannot be compared to any other luxury hotel I have stayed at previously. Exceptional in every way. Everything down to the finest detail has been considered and catered for to ensure the best possible stay. Nothing is 'conventional', staff are very friendly and attentive, able to gauge how you are feeling and recommend/cater accordingly. Only a good working environment could foster this atmosphere. I am (almost) ashamed to admit I spent the majority of my time with Angelo and his team in the confines of the enchanting barroom, lured by the espresso martinis and good banter. I grew up in hotels and guest houses as a child in St Andrews - but the Milestone is in a different league entirely. The head porter (whose name escapes me) - was an absolute gent, and deserves an honourable mention. Wouldn't look elsewhere for my next stay!
Cannot be compared to any other luxury hotel I have stayed at previously. Exceptional in every way. Everything down to the finest detail has been considered and catered for to ensure the best possible stay. Nothing is 'conventional', staff are very friendly and attentive, able to gauge how you are feeling and recommend/cater accordingly. Only a good working environment could foster this atmosphere. I am (almost) ashamed to admit I spent the majority of my time with Angelo and his team in the confines of the enchanting barroom, lured by the espresso martinis and good banter. I grew up in hotels and guest houses as a child in St Andrews - but the Milestone is in a different league entirely. The head porter (whose name escapes me) - was an absolute gent, and deserves an honourable mention. Wouldn't look elsewhere for my next stay!
10
Helen
6 Mar 2023
·
Stayed 2 nights
The reputation for amazing customer service is justified, the entire staff team were wonderful and made us feel like they'd do anything to make our stay better. It definitely felt like a luxury experience. What I wasn't expecting was how small the bar area was, and how not very comfortable it was. We struggled to find somewhere in the hotel to just sit and relax, the rooms and spaces aren't big. We ended up going outside the hotel to eat and relax, which we didn't expect, but there are plenty of good bars and restaurants nearby.
The reputation for amazing customer service is justified, the entire staff team were wonderful and made us feel like they'd do anything to make our stay better. It definitely felt like a luxury experience. What I wasn't expecting was how small the bar area was, and how not very comfortable it was. We struggled to find somewhere in the hotel to just sit and relax, the rooms and spaces aren't big. We ended up going outside the hotel to eat and relax, which we didn't expect, but there are plenty of good bars and restaurants nearby.
10
LINDA
6 Dec 2024
·
Stayed 1 night
We loved our short stay and would have liked to have had more time to enjoy the bar etc. Our room was large and comfortable and every staff member we had contact with was very friendly and welcoming. Will definitely stay again.
We loved our short stay and would have liked to have had more time to enjoy the bar etc. Our room was large and comfortable and every staff member we had contact with was very friendly and welcoming. Will definitely stay again.
8
Ingrid
8 Sept 2024
·
Stayed 2 nights
I love to come back to my home from home, but feel it's a little more crowded and noisy since my previous visit. An example being what I assumed was exclusive use of the swimming pool and spa areas - as you have to book for an hour - turned out to be a less than relaxing experience with staff in and out whistling, knocking on the sauna door stating they thought I'd left when my robe, etc was still on the lounge chairs, and generally people in and out in the very short time I had to enjoy. Zen - the wonderful Front Desk Manager - was understanding and addressed my concern with a complimentary offering, for which I'm very grateful. One highlight was discovering a member of the Team who used to be at The Montague hotel, had transferred over to The Milestone. Absolute pleasure to see Jorge again.
I love to come back to my home from home, but feel it's a little more crowded and noisy since my previous visit. An example being what I assumed was exclusive use of the swimming pool and spa areas - as you have to book for an hour - turned out to be a less than relaxing experience with staff in and out whistling, knocking on the sauna door stating they thought I'd left when my robe, etc was still on the lounge chairs, and generally people in and out in the very short time I had to enjoy. Zen - the wonderful Front Desk Manager - was understanding and addressed my concern with a complimentary offering, for which I'm very grateful. One highlight was discovering a member of the Team who used to be at The Montague hotel, had transferred over to The Milestone. Absolute pleasure to see Jorge again.
10
Alexander
17 Mar 2023
·
Stayed 2 nights
The Milestone is wonderful! No other word to describe it. The staff are so attentive and friendly, they really do make you feel right at home. The room was incredibly comfortable and quiet. And we loved the spa facilities - you have to book your 1 hour slot but then you get the whole place to yourself - we did the sauna and the pool on each morning after breakfast for an hour and it felt like a private retreat just for us. The breakfast is also brilliant, with plenty to choose from, including cooked breakfast and continental options. But the real star of the show is the design and decoration, from the speakeasy style of the back bar, to the elegant restaurant, and wood panelled antique feeling lobby. The hotel just oozes style and comfort. And the staff top it all off. We will only ever stay at the Milestone from now on, whenever we are in London.
The Milestone is wonderful! No other word to describe it. The staff are so attentive and friendly, they really do make you feel right at home. The room was incredibly comfortable and quiet. And we loved the spa facilities - you have to book your 1 hour slot but then you get the whole place to yourself - we did the sauna and the pool on each morning after breakfast for an hour and it felt like a private retreat just for us. The breakfast is also brilliant, with plenty to choose from, including cooked breakfast and continental options. But the real star of the show is the design and decoration, from the speakeasy style of the back bar, to the elegant restaurant, and wood panelled antique feeling lobby. The hotel just oozes style and comfort. And the staff top it all off. We will only ever stay at the Milestone from now on, whenever we are in London.
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AI-generated summary based on recent guest reviews
Cleanliness
Rooms and common areas are consistently described as very clean, with thoughtful turndown touches and standout housekeeping.
Related guest reviews
10
Chad
13 Jul 2024
·
Stayed 5 nights
The Milestone was exactly what I hoped. 5 star service, clean, and friendly attentive staff. Food quality was exceptional. Room was a little smaller than expected but that had no bearing on enjoyment. I’ve already recommended it to friends.
The Milestone was exactly what I hoped. 5 star service, clean, and friendly attentive staff. Food quality was exceptional. Room was a little smaller than expected but that had no bearing on enjoyment. I’ve already recommended it to friends.
10
John
18 Oct 2024
·
Stayed 4 nights
Friendly staff and clean rooms in a great location.
Friendly staff and clean rooms in a great location.
10
Massoud
3 Nov 2024
·
Stayed 12 nights
Small but clean and quiet
Small but clean and quiet
10
Lisa
17 Sept 2023
·
Stayed 3 nights
The staff are warm, welcoming, and knowledgeable. Everything was spotless clean. Our room was fantastic ... it was what I bpoked, but much better than advertised. Huge bathroom by London standards and an enormous surprise terrace. The pool was great and private. Linens were top notch. Bed was comfortable. Afternoon tea was a delight and the bar was fun. I am only upset I couldn't stay longer. Will both me back AND will be telling all of my friends.
The staff are warm, welcoming, and knowledgeable. Everything was spotless clean. Our room was fantastic ... it was what I bpoked, but much better than advertised. Huge bathroom by London standards and an enormous surprise terrace. The pool was great and private. Linens were top notch. Bed was comfortable. Afternoon tea was a delight and the bar was fun. I am only upset I couldn't stay longer. Will both me back AND will be telling all of my friends.
10
Amanda
22 Apr 2025
·
Nothing to not like about this hotel. Very classy, clean and beautiful. Great service too from the door till you check out. Really enjoyed staying there
Nothing to not like about this hotel. Very classy, clean and beautiful. Great service too from the door till you check out. Really enjoyed staying there
10
Kaitlin M.
22 Oct 2024
·
Stayed 3 nights
Not only would I stay here again but I would highly recommend it to family and friends! Staff was proactive and friendly. Room was impeccable. Proximity to Hyde Park a bonus!
Not only would I stay here again but I would highly recommend it to family and friends! Staff was proactive and friendly. Room was impeccable. Proximity to Hyde Park a bonus!
10
Greg
9 Mar 2025
·
Stayed 5 nights
My stay here was wonderful. The staff is attentive and gracious, seeing to a guest’s every need. I was delighted to see when I returned to my room in the evening each day that it was all prepared for a relaxing evening (light music playing, slippers laid out, a lit candle by the bath, etc). The rooms are spacious and well-appointed. If you cannot find something, the front desk has it and is eager to help. The location is easily accessible by public transportation and, of course, is across from Kensington garden, a wonderful green space to walk around.
My stay here was wonderful. The staff is attentive and gracious, seeing to a guest’s every need. I was delighted to see when I returned to my room in the evening each day that it was all prepared for a relaxing evening (light music playing, slippers laid out, a lit candle by the bath, etc). The rooms are spacious and well-appointed. If you cannot find something, the front desk has it and is eager to help. The location is easily accessible by public transportation and, of course, is across from Kensington garden, a wonderful green space to walk around.
10
Armando
10 Aug 2023
·
Stayed 3 nights
This is what hotels used to be like 100 years ago. The staff are remarkable, they remember, they care, they inquire. These are pros, people who are professionals, and what they do. Housekeeping staff are out of this world, I've never seen a room that clean. The gentleman with the top hat, who welcomes you every day, makes you feel like you're coming home. The cuisine in the bar or just fantastic. Save up your money and stay there instead of some other place. This is the only the hotel in London. I'll ever use again.
This is what hotels used to be like 100 years ago. The staff are remarkable, they remember, they care, they inquire. These are pros, people who are professionals, and what they do. Housekeeping staff are out of this world, I've never seen a room that clean. The gentleman with the top hat, who welcomes you every day, makes you feel like you're coming home. The cuisine in the bar or just fantastic. Save up your money and stay there instead of some other place. This is the only the hotel in London. I'll ever use again.
10
MICHELLE YVONNE
3 Mar 2023
·
Stayed 5 nights
We stayed at the Milestone for 5 nights based primarily on reviews. From the moment you arrive you feel welcomed by the doorman, the front desk staff to the concierge. It was a pleasure to be greeted by name when returning or coming down in the morning. The room was impeccable, clean and inviting. Turndown service each night was a welcome treat. The bathroom was clean with a powerful shower with abundant hot water. 2 different robes - 1 waffle/1 plush are available for your relaxation. There were 2 bath towels and 2 bath sheets iin addition to the usual face and wash cloths. There were two hiccups - our remote was not working for the TV and the engineer quickly came and reset the box. The second time the bathroom door got stuck and the same engineer returned within minutes. Finally my mother fell on our way back to the hotel. The staff helped with her evaluation and called their own emergency line to help give guidance on whether or not we should go to the emergency room. The food in the restaurant is excellent! If you are there on the fourth Sunday of the month -the Sunday Roast is phenomenal!! The service by the restaurant manager again excellent. The hotel is located across from Kensington Gardens thus an nice pleasant park for walking. It is near Kensington High Street with several restaurants, coffee shops and stores in walking distance. The perfect small hotel with personalized 5 start treatment and accomodations. I would definitely return!!
We stayed at the Milestone for 5 nights based primarily on reviews. From the moment you arrive you feel welcomed by the doorman, the front desk staff to the concierge. It was a pleasure to be greeted by name when returning or coming down in the morning. The room was impeccable, clean and inviting. Turndown service each night was a welcome treat. The bathroom was clean with a powerful shower with abundant hot water. 2 different robes - 1 waffle/1 plush are available for your relaxation. There were 2 bath towels and 2 bath sheets iin addition to the usual face and wash cloths. There were two hiccups - our remote was not working for the TV and the engineer quickly came and reset the box. The second time the bathroom door got stuck and the same engineer returned within minutes. Finally my mother fell on our way back to the hotel. The staff helped with her evaluation and called their own emergency line to help give guidance on whether or not we should go to the emergency room. The food in the restaurant is excellent! If you are there on the fourth Sunday of the month -the Sunday Roast is phenomenal!! The service by the restaurant manager again excellent. The hotel is located across from Kensington Gardens thus an nice pleasant park for walking. It is near Kensington High Street with several restaurants, coffee shops and stores in walking distance. The perfect small hotel with personalized 5 start treatment and accomodations. I would definitely return!!
10
Catherine
26 May 2023
·
Stayed 2 nights
The Milestone Hotel was amazing. Clean, comfortable, super friendly staff. Would highly recommend.
The Milestone Hotel was amazing. Clean, comfortable, super friendly staff. Would highly recommend.
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AI-generated summary based on recent guest reviews
Rooms
Rooms range from small to very spacious, with classic decor and occasional modern touches; several guests note small beds, tight layouts, or awkward, temperamental showers.
Related guest reviews
10
Cecilia
30 May 2024
·
Stayed 1 night
When deciding what hotel to stay in while in London, The Milestone has been on my list for ages. And boy, did it live up to expectations. When the porter greeted me with "welcome home", that's exactly how I felt. That I was home. My room was small but very well-appointed (even had a bidet) and the bed was like sleeping in a cloud. There was nothing about this stay that was not top-notch. If I am able to again in the future, I would most definitely stay here again.
When deciding what hotel to stay in while in London, The Milestone has been on my list for ages. And boy, did it live up to expectations. When the porter greeted me with "welcome home", that's exactly how I felt. That I was home. My room was small but very well-appointed (even had a bidet) and the bed was like sleeping in a cloud. There was nothing about this stay that was not top-notch. If I am able to again in the future, I would most definitely stay here again.
10
Fernando
22 Jun 2025
·
Stayed 3 nights
Service was exceptional and location is excellent. My only negative is that the size of the bed in the queen rooms is too small...
Service was exceptional and location is excellent. My only negative is that the size of the bed in the queen rooms is too small...
10
robert
25 Feb 2025
·
Stayed 4 nights
Overall probably the best Hotel experience in London over 30 years of visiting regularly on business. This small British hotel is top notch. Literally right across the street from Kensington Palace and Hyde Park. Friendly staff, convenient shops and restaurants surround. The room was modernized with walk in closet and heated bathroom floors. Very spacious for London. Great onsite restaurant. Just great overall. It is a 5 star experience in every way!
Overall probably the best Hotel experience in London over 30 years of visiting regularly on business. This small British hotel is top notch. Literally right across the street from Kensington Palace and Hyde Park. Friendly staff, convenient shops and restaurants surround. The room was modernized with walk in closet and heated bathroom floors. Very spacious for London. Great onsite restaurant. Just great overall. It is a 5 star experience in every way!
8
Paula
9 Mar 2024
·
Stayed 4 nights
This is a beautiful hotel with very friendly, professional staff. The only reason I did not give 5 stars for everything is that we had informed the front desk that the water in the shower would turn scalding hot to ice cold without any warning. This is a very dangerous situation as we were worried that we would be burned. We were told the situation had been remedied but alas, the same thing happened the next morning. Upon reporting this, the front desk got right to work finding us a new (lovely) room and told us that they would move our things for us while we were out. The new tool was spacious and beautiful and the shower was terrific. The people at this hotel are lovely and couldn’t do enough for us. The location of this hotel is perfect for visiting all of the museums.
This is a beautiful hotel with very friendly, professional staff. The only reason I did not give 5 stars for everything is that we had informed the front desk that the water in the shower would turn scalding hot to ice cold without any warning. This is a very dangerous situation as we were worried that we would be burned. We were told the situation had been remedied but alas, the same thing happened the next morning. Upon reporting this, the front desk got right to work finding us a new (lovely) room and told us that they would move our things for us while we were out. The new tool was spacious and beautiful and the shower was terrific. The people at this hotel are lovely and couldn’t do enough for us. The location of this hotel is perfect for visiting all of the museums.
6
Richard
5 Jan 2025
·
Stayed 2 nights
My wife and I didn't enjoy our stay at the Milestone. While the staff was friendly and attentive, we found the room really very, very small - there wasn't really much space to put luggage racks out in the narrow gaps between the edges of the queen bed and the walls of the room. The decor was definitively old-school and fusty. I didn't much like the bathroom either, which - while actually pretty spacious - included one of those old-style showers that wasn't even enclosed, leaving water spraying around the bathroom. Now, some of this is my fault, in that the place was recommended to me by a friend. But I think that friend had gotten upgrades (whether he paid or got them for free I don't know) so his experience was far superior to mine. I paid something like $700/night, and I could have had a much more comfortable experience in a nearby place at half that price. Maybe all their customers are "money is no object" kind of people, I don't know. It pains me to say it owing to how friendly the staff was, but I will not be back.
My wife and I didn't enjoy our stay at the Milestone. While the staff was friendly and attentive, we found the room really very, very small - there wasn't really much space to put luggage racks out in the narrow gaps between the edges of the queen bed and the walls of the room. The decor was definitively old-school and fusty. I didn't much like the bathroom either, which - while actually pretty spacious - included one of those old-style showers that wasn't even enclosed, leaving water spraying around the bathroom. Now, some of this is my fault, in that the place was recommended to me by a friend. But I think that friend had gotten upgrades (whether he paid or got them for free I don't know) so his experience was far superior to mine. I paid something like $700/night, and I could have had a much more comfortable experience in a nearby place at half that price. Maybe all their customers are "money is no object" kind of people, I don't know. It pains me to say it owing to how friendly the staff was, but I will not be back.
10
James
29 Oct 2024
·
Stayed 5 nights
A delightful old, but updated hotel in the best location in London. Exceptional staff and attention to detail.
A delightful old, but updated hotel in the best location in London. Exceptional staff and attention to detail.
4
Jinwon
2 Sept 2024
·
Stayed 3 nights
Beautiful hotel But shower Beth room problem Not safety
Beautiful hotel But shower Beth room problem Not safety
10
Greg
9 Mar 2025
·
Stayed 5 nights
My stay here was wonderful. The staff is attentive and gracious, seeing to a guest’s every need. I was delighted to see when I returned to my room in the evening each day that it was all prepared for a relaxing evening (light music playing, slippers laid out, a lit candle by the bath, etc). The rooms are spacious and well-appointed. If you cannot find something, the front desk has it and is eager to help. The location is easily accessible by public transportation and, of course, is across from Kensington garden, a wonderful green space to walk around.
My stay here was wonderful. The staff is attentive and gracious, seeing to a guest’s every need. I was delighted to see when I returned to my room in the evening each day that it was all prepared for a relaxing evening (light music playing, slippers laid out, a lit candle by the bath, etc). The rooms are spacious and well-appointed. If you cannot find something, the front desk has it and is eager to help. The location is easily accessible by public transportation and, of course, is across from Kensington garden, a wonderful green space to walk around.
10
Nancy
31 Oct 2024
·
Stayed 4 nights
Outstanding service. Great room.
Outstanding service. Great room.
10
James
30 Nov 2024
·
Stayed 5 nights
We had a wonderful stay at the Milestone. The hotel is historically charming, beautifully, well-appointed with nice amenities. It’s a five star hotel that gives you the feeling of luxury. The rooms are small by American standards -we did have to wrestle with the height of the shower. But, that’s part of the charm of a historic building. The highlight of our stay was the incredible staff. Steve is a true gem and went out of his way to be helpful and courteous. Overall, we found all Londoner’s to be extremely kind and friendly. We will definitely be back.
We had a wonderful stay at the Milestone. The hotel is historically charming, beautifully, well-appointed with nice amenities. It’s a five star hotel that gives you the feeling of luxury. The rooms are small by American standards -we did have to wrestle with the height of the shower. But, that’s part of the charm of a historic building. The highlight of our stay was the incredible staff. Steve is a true gem and went out of his way to be helpful and courteous. Overall, we found all Londoner’s to be extremely kind and friendly. We will definitely be back.
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AI-generated summary based on recent guest reviews
Service
Service is widely described as exceptional, personal, and attentive, with staff remembering names and proactively resolving issues. A few lapses appear, such as unmet in-room requests, mistaken early calls, and a problematic breakfast service.
Related guest reviews
10
Lyn
25 Jul 2024
·
Stayed 6 nights
We have never before experienced the excellent level of service the Milestone provides; five stars aren’t enough to rate it.
We have never before experienced the excellent level of service the Milestone provides; five stars aren’t enough to rate it.
4
Roberto
16 Jan 2023
·
Stayed 3 nights
Having previously stayed at The Milestone, I was expecting the same level as previous experiences. Sadly, this was not the case. Walking into reception to see two huge displays of dead red roses, summed up our experiences really. The staff were all helpful and polite but over all, a very poor experience. We asked for a twin room, it was not twin but a zip link bed unzipped, so may as well not have bothered? The first night/next morning we had no cold water, the hot water was at thermo nuclear level hot, so we were unable to take a shower/bath. This however was quite quickly sorted, but begs the question, why wasn’t it checked beforehand, as they obviously knew there was an issue to sort it so quickly? The second morning, our friends were woken twice, at 6:00am and 6:30am, by early morning calls from reception. Again, this was dealt with, but shouldn’t have happened. On our last morning, breakfast was a disaster. We ordered, waiting 20 minutes, then everything arrived together - fruit; toast;porridge and full English breakfast! Obviously we sent back the hot items, which were then returned to us later. When I say returned, exactly the same breakfasts were brought out, cold and solid, so we sent them back again. Once again dealt with but all in all, not the kind of things you would expect from a 5* hotel? Our bills were also incorrect at check out, and three tries later, we’re corrected. The hotel, like the dead roses in reception, has seen better days!
Having previously stayed at The Milestone, I was expecting the same level as previous experiences. Sadly, this was not the case. Walking into reception to see two huge displays of dead red roses, summed up our experiences really. The staff were all helpful and polite but over all, a very poor experience. We asked for a twin room, it was not twin but a zip link bed unzipped, so may as well not have bothered? The first night/next morning we had no cold water, the hot water was at thermo nuclear level hot, so we were unable to take a shower/bath. This however was quite quickly sorted, but begs the question, why wasn’t it checked beforehand, as they obviously knew there was an issue to sort it so quickly? The second morning, our friends were woken twice, at 6:00am and 6:30am, by early morning calls from reception. Again, this was dealt with, but shouldn’t have happened. On our last morning, breakfast was a disaster. We ordered, waiting 20 minutes, then everything arrived together - fruit; toast;porridge and full English breakfast! Obviously we sent back the hot items, which were then returned to us later. When I say returned, exactly the same breakfasts were brought out, cold and solid, so we sent them back again. Once again dealt with but all in all, not the kind of things you would expect from a 5* hotel? Our bills were also incorrect at check out, and three tries later, we’re corrected. The hotel, like the dead roses in reception, has seen better days!
8
Colin
12 Dec 2024
·
Stayed 1 night
Unable to obtain teabags in room despite two requests!!!!!
Unable to obtain teabags in room despite two requests!!!!!
10
David
29 Aug 2025
·
Stayed 6 nights
The stay at the Milestone Hotel was absolutely phenomenal. The most impressive thing about the hotel was that the staff. From Tim as the doorman, and Jorge and Stephen as the Concierge staff, we were well taken care of and they truly represented Milestone's 5 star status. The room was also outstanding with a lot of character. We stayed in the Matisse suite with authentic Matisse artwork. Wow! When we return to London, we will stay at the Milestone...a truly top notch hotel.
The stay at the Milestone Hotel was absolutely phenomenal. The most impressive thing about the hotel was that the staff. From Tim as the doorman, and Jorge and Stephen as the Concierge staff, we were well taken care of and they truly represented Milestone's 5 star status. The room was also outstanding with a lot of character. We stayed in the Matisse suite with authentic Matisse artwork. Wow! When we return to London, we will stay at the Milestone...a truly top notch hotel.
10
Greg
9 Mar 2025
·
Stayed 5 nights
My stay here was wonderful. The staff is attentive and gracious, seeing to a guest’s every need. I was delighted to see when I returned to my room in the evening each day that it was all prepared for a relaxing evening (light music playing, slippers laid out, a lit candle by the bath, etc). The rooms are spacious and well-appointed. If you cannot find something, the front desk has it and is eager to help. The location is easily accessible by public transportation and, of course, is across from Kensington garden, a wonderful green space to walk around.
My stay here was wonderful. The staff is attentive and gracious, seeing to a guest’s every need. I was delighted to see when I returned to my room in the evening each day that it was all prepared for a relaxing evening (light music playing, slippers laid out, a lit candle by the bath, etc). The rooms are spacious and well-appointed. If you cannot find something, the front desk has it and is eager to help. The location is easily accessible by public transportation and, of course, is across from Kensington garden, a wonderful green space to walk around.
10
Patrick
31 May 2023
·
Stayed 2 nights
Maybe the best experience and service found in any hotel in my many travels. Thank you to the entire Milestone team (especially the bartenders!)
Maybe the best experience and service found in any hotel in my many travels. Thank you to the entire Milestone team (especially the bartenders!)
10
Marion
28 Dec 2024
·
Stayed 2 nights
We absolutely love this hotel. The staff are amazing, friendly and efficient and can’t do enough to help. We’ve stayed twice now and both times they exceeded our expectations. Breakfast is the best! Try the pancakes … delicious ❤️❤️. It genuinely feels like you are going home when you go back to this hotel, you get a personal service here you don’t see often these days and we didn’t even have to give our room number as the staff memorise your name and which room you are in!! We will definitely be staying here every time we visit London 👌👌❤️❤️
We absolutely love this hotel. The staff are amazing, friendly and efficient and can’t do enough to help. We’ve stayed twice now and both times they exceeded our expectations. Breakfast is the best! Try the pancakes … delicious ❤️❤️. It genuinely feels like you are going home when you go back to this hotel, you get a personal service here you don’t see often these days and we didn’t even have to give our room number as the staff memorise your name and which room you are in!! We will definitely be staying here every time we visit London 👌👌❤️❤️
10
Maria Anna
3 Mar 2024
·
Stayed 9 nights
The staff went out of their way to assist in any travel recommendations….
The staff went out of their way to assist in any travel recommendations….
8
Ingrid
8 Sept 2024
·
Stayed 2 nights
I love to come back to my home from home, but feel it's a little more crowded and noisy since my previous visit. An example being what I assumed was exclusive use of the swimming pool and spa areas - as you have to book for an hour - turned out to be a less than relaxing experience with staff in and out whistling, knocking on the sauna door stating they thought I'd left when my robe, etc was still on the lounge chairs, and generally people in and out in the very short time I had to enjoy. Zen - the wonderful Front Desk Manager - was understanding and addressed my concern with a complimentary offering, for which I'm very grateful. One highlight was discovering a member of the Team who used to be at The Montague hotel, had transferred over to The Milestone. Absolute pleasure to see Jorge again.
I love to come back to my home from home, but feel it's a little more crowded and noisy since my previous visit. An example being what I assumed was exclusive use of the swimming pool and spa areas - as you have to book for an hour - turned out to be a less than relaxing experience with staff in and out whistling, knocking on the sauna door stating they thought I'd left when my robe, etc was still on the lounge chairs, and generally people in and out in the very short time I had to enjoy. Zen - the wonderful Front Desk Manager - was understanding and addressed my concern with a complimentary offering, for which I'm very grateful. One highlight was discovering a member of the Team who used to be at The Montague hotel, had transferred over to The Milestone. Absolute pleasure to see Jorge again.
10
Chunyue
4 Oct 2023
·
Stayed 2 nights
The staff here are experts in hospitality, the best of the best. We enjoyed our stay here very much. From walking into the hotel, we felt welcomed and taken care of. After checking in, we were given a tour of the hotel, and were offered welcome drinks. The entire team was very professional and knowledgeable. They were always just a phone call away and would get your requests sorted. The amount of attention they put into the little details really made this place stand out. If you are looking for a home away from home, this is it!
The staff here are experts in hospitality, the best of the best. We enjoyed our stay here very much. From walking into the hotel, we felt welcomed and taken care of. After checking in, we were given a tour of the hotel, and were offered welcome drinks. The entire team was very professional and knowledgeable. They were always just a phone call away and would get your requests sorted. The amount of attention they put into the little details really made this place stand out. If you are looking for a home away from home, this is it!
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AI-generated summary based on recent guest reviews
Location
Across from Kensington Gardens and near Kensington Palace, with easy access to museums, shops, restaurants, and public transport.
Related guest reviews
10
Satish
21 Sept 2025
·
Stayed 3 nights
A hotel in a very good location. Small scale means that the guest is paid attention. As it is England it is not perfection but that is compensated by the staff really making an effort and correcting the small detours.
A hotel in a very good location. Small scale means that the guest is paid attention. As it is England it is not perfection but that is compensated by the staff really making an effort and correcting the small detours.
10
Kerri
3 Mar 2023
·
Stayed 7 nights
This small, boutique hotel is quintessential London! It has a Victorian vibe and the waitstaff treat their guests like royalty. It’s a stone’s throw away from Kensington Palace and Sir Albert’s Hall! I highly recommend the Milestone Hotel!
This small, boutique hotel is quintessential London! It has a Victorian vibe and the waitstaff treat their guests like royalty. It’s a stone’s throw away from Kensington Palace and Sir Albert’s Hall! I highly recommend the Milestone Hotel!
10
robert
25 Feb 2025
·
Stayed 4 nights
Overall probably the best Hotel experience in London over 30 years of visiting regularly on business. This small British hotel is top notch. Literally right across the street from Kensington Palace and Hyde Park. Friendly staff, convenient shops and restaurants surround. The room was modernized with walk in closet and heated bathroom floors. Very spacious for London. Great onsite restaurant. Just great overall. It is a 5 star experience in every way!
Overall probably the best Hotel experience in London over 30 years of visiting regularly on business. This small British hotel is top notch. Literally right across the street from Kensington Palace and Hyde Park. Friendly staff, convenient shops and restaurants surround. The room was modernized with walk in closet and heated bathroom floors. Very spacious for London. Great onsite restaurant. Just great overall. It is a 5 star experience in every way!
10
James
29 Oct 2024
·
Stayed 5 nights
A delightful old, but updated hotel in the best location in London. Exceptional staff and attention to detail.
A delightful old, but updated hotel in the best location in London. Exceptional staff and attention to detail.
10
Ana
17 Nov 2024
·
Stayed 4 nights
Perfect location and excellent service. Would definitely come back, highly recommended, we really enjoyed our stay at the Milestone!
Perfect location and excellent service. Would definitely come back, highly recommended, we really enjoyed our stay at the Milestone!
10
Oscar
28 Jan 2023
·
Stayed 3 nights
Amazing location!
Amazing location!
10
Jorge
12 Jun 2024
·
Stayed 3 nights
Great people at a great hotel. Great location.
Great people at a great hotel. Great location.
10
Kaitlin M.
22 Oct 2024
·
Stayed 3 nights
Not only would I stay here again but I would highly recommend it to family and friends! Staff was proactive and friendly. Room was impeccable. Proximity to Hyde Park a bonus!
Not only would I stay here again but I would highly recommend it to family and friends! Staff was proactive and friendly. Room was impeccable. Proximity to Hyde Park a bonus!
10
Greg
9 Mar 2025
·
Stayed 5 nights
My stay here was wonderful. The staff is attentive and gracious, seeing to a guest’s every need. I was delighted to see when I returned to my room in the evening each day that it was all prepared for a relaxing evening (light music playing, slippers laid out, a lit candle by the bath, etc). The rooms are spacious and well-appointed. If you cannot find something, the front desk has it and is eager to help. The location is easily accessible by public transportation and, of course, is across from Kensington garden, a wonderful green space to walk around.
My stay here was wonderful. The staff is attentive and gracious, seeing to a guest’s every need. I was delighted to see when I returned to my room in the evening each day that it was all prepared for a relaxing evening (light music playing, slippers laid out, a lit candle by the bath, etc). The rooms are spacious and well-appointed. If you cannot find something, the front desk has it and is eager to help. The location is easily accessible by public transportation and, of course, is across from Kensington garden, a wonderful green space to walk around.
10
Adam
18 Apr 2025
·
Stayed 1 night
Beautiful hotel full of history. Great views of Kensington Park and stones throw from Kensington High St. Staff are highly trained and service very good. Doorman is exceptional and friendly. Recomended and deserving of its reputation
Beautiful hotel full of history. Great views of Kensington Park and stones throw from Kensington High St. Staff are highly trained and service very good. Doorman is exceptional and friendly. Recomended and deserving of its reputation
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AI-generated summary based on recent guest reviews
Dining
Breakfast and on-site dining are frequently praised for quality and variety, with standout pancakes, afternoon tea, and a popular restaurant and bar. Some guests mention high prices or isolated issues like a lukewarm main course.
Related guest reviews
10
robert
25 Feb 2025
·
Stayed 4 nights
Overall probably the best Hotel experience in London over 30 years of visiting regularly on business. This small British hotel is top notch. Literally right across the street from Kensington Palace and Hyde Park. Friendly staff, convenient shops and restaurants surround. The room was modernized with walk in closet and heated bathroom floors. Very spacious for London. Great onsite restaurant. Just great overall. It is a 5 star experience in every way!
Overall probably the best Hotel experience in London over 30 years of visiting regularly on business. This small British hotel is top notch. Literally right across the street from Kensington Palace and Hyde Park. Friendly staff, convenient shops and restaurants surround. The room was modernized with walk in closet and heated bathroom floors. Very spacious for London. Great onsite restaurant. Just great overall. It is a 5 star experience in every way!
10
Lisa
17 Sept 2023
·
Stayed 3 nights
The staff are warm, welcoming, and knowledgeable. Everything was spotless clean. Our room was fantastic ... it was what I bpoked, but much better than advertised. Huge bathroom by London standards and an enormous surprise terrace. The pool was great and private. Linens were top notch. Bed was comfortable. Afternoon tea was a delight and the bar was fun. I am only upset I couldn't stay longer. Will both me back AND will be telling all of my friends.
The staff are warm, welcoming, and knowledgeable. Everything was spotless clean. Our room was fantastic ... it was what I bpoked, but much better than advertised. Huge bathroom by London standards and an enormous surprise terrace. The pool was great and private. Linens were top notch. Bed was comfortable. Afternoon tea was a delight and the bar was fun. I am only upset I couldn't stay longer. Will both me back AND will be telling all of my friends.
10
Armando
10 Aug 2023
·
Stayed 3 nights
This is what hotels used to be like 100 years ago. The staff are remarkable, they remember, they care, they inquire. These are pros, people who are professionals, and what they do. Housekeeping staff are out of this world, I've never seen a room that clean. The gentleman with the top hat, who welcomes you every day, makes you feel like you're coming home. The cuisine in the bar or just fantastic. Save up your money and stay there instead of some other place. This is the only the hotel in London. I'll ever use again.
This is what hotels used to be like 100 years ago. The staff are remarkable, they remember, they care, they inquire. These are pros, people who are professionals, and what they do. Housekeeping staff are out of this world, I've never seen a room that clean. The gentleman with the top hat, who welcomes you every day, makes you feel like you're coming home. The cuisine in the bar or just fantastic. Save up your money and stay there instead of some other place. This is the only the hotel in London. I'll ever use again.
8
Nigel
23 Jul 2023
·
Stayed 1 night
Love the hotel. Location is not an issue as transport links in London are good on non strike days. Its a 10 min walk from the nearest tube and a change is needed to get to any shopping area. Great staff and service, lovely little bar and the glass of champagne brought to our room whilst we unpacked was lovely! The restaurant is really lovely too with generous sized breakfast portions. Regrettably one main course at dinner was served luke warm at best which is a shame in an otherwise pretty perfect hotel
Love the hotel. Location is not an issue as transport links in London are good on non strike days. Its a 10 min walk from the nearest tube and a change is needed to get to any shopping area. Great staff and service, lovely little bar and the glass of champagne brought to our room whilst we unpacked was lovely! The restaurant is really lovely too with generous sized breakfast portions. Regrettably one main course at dinner was served luke warm at best which is a shame in an otherwise pretty perfect hotel
10
Marion
28 Dec 2024
·
Stayed 2 nights
We absolutely love this hotel. The staff are amazing, friendly and efficient and can’t do enough to help. We’ve stayed twice now and both times they exceeded our expectations. Breakfast is the best! Try the pancakes … delicious ❤️❤️. It genuinely feels like you are going home when you go back to this hotel, you get a personal service here you don’t see often these days and we didn’t even have to give our room number as the staff memorise your name and which room you are in!! We will definitely be staying here every time we visit London 👌👌❤️❤️
We absolutely love this hotel. The staff are amazing, friendly and efficient and can’t do enough to help. We’ve stayed twice now and both times they exceeded our expectations. Breakfast is the best! Try the pancakes … delicious ❤️❤️. It genuinely feels like you are going home when you go back to this hotel, you get a personal service here you don’t see often these days and we didn’t even have to give our room number as the staff memorise your name and which room you are in!! We will definitely be staying here every time we visit London 👌👌❤️❤️
10
Ronald
4 Sept 2023
·
Stayed 5 nights
Very nice all around The staff were all incredible!! Fran our concierge, was as always, the best!!! Palio in the dining area was just great!!!
Very nice all around The staff were all incredible!! Fran our concierge, was as always, the best!!! Palio in the dining area was just great!!!
10
Melonie
22 Jul 2023
·
Stayed 2 nights
Superb once again room super food fantastic see you soon
Superb once again room super food fantastic see you soon
8
Lord Timothy
9 Nov 2025
·
Stayed 1 night
Gorgeous room (we’d been given a complimentary upgrade). Very polite staff, wonderful hotel. Breakfast was lovely, but I’m glad we had a hotels.com discount as I don’t think it is worth the full price. Love all the artwork around the hotel, and the fact this is the largest single private collection of Sem’s work.
Gorgeous room (we’d been given a complimentary upgrade). Very polite staff, wonderful hotel. Breakfast was lovely, but I’m glad we had a hotels.com discount as I don’t think it is worth the full price. Love all the artwork around the hotel, and the fact this is the largest single private collection of Sem’s work.
10
Mary
20 Nov 2025
·
Stayed 2 nights
Staff are very friendly and helpful and breakfast Was great 😊
Staff are very friendly and helpful and breakfast Was great 😊
10
Alexander
17 Mar 2023
·
Stayed 2 nights
The Milestone is wonderful! No other word to describe it. The staff are so attentive and friendly, they really do make you feel right at home. The room was incredibly comfortable and quiet. And we loved the spa facilities - you have to book your 1 hour slot but then you get the whole place to yourself - we did the sauna and the pool on each morning after breakfast for an hour and it felt like a private retreat just for us. The breakfast is also brilliant, with plenty to choose from, including cooked breakfast and continental options. But the real star of the show is the design and decoration, from the speakeasy style of the back bar, to the elegant restaurant, and wood panelled antique feeling lobby. The hotel just oozes style and comfort. And the staff top it all off. We will only ever stay at the Milestone from now on, whenever we are in London.
The Milestone is wonderful! No other word to describe it. The staff are so attentive and friendly, they really do make you feel right at home. The room was incredibly comfortable and quiet. And we loved the spa facilities - you have to book your 1 hour slot but then you get the whole place to yourself - we did the sauna and the pool on each morning after breakfast for an hour and it felt like a private retreat just for us. The breakfast is also brilliant, with plenty to choose from, including cooked breakfast and continental options. But the real star of the show is the design and decoration, from the speakeasy style of the back bar, to the elegant restaurant, and wood panelled antique feeling lobby. The hotel just oozes style and comfort. And the staff top it all off. We will only ever stay at the Milestone from now on, whenever we are in London.
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AI-generated summary based on recent guest reviews
10
Hafeez
2 weeks ago
·
Stayed 1 night
Hotel staff was incredibly kind and helpful. Hotel amenities were great. Felt like travelling through time in rich history of London
Hotel staff was incredibly kind and helpful. Hotel amenities were great. Felt like travelling through time in rich history of London
10
Alan
7 Sept 2026
·
Stayed 4 nights
Beautiful, intimate hotel in a historic building, located in a beautiful and tranquil neighborhood of London. Very kind and helpful service from everyone we met. Our beautifully decorated room was cleaned twice a day. We did not eat at the hotel, but enjoyed dinner at an Indian restaurant, Zaika, a few doors down. There are many restaurants to choose from in the neighborhood.
Beautiful, intimate hotel in a historic building, located in a beautiful and tranquil neighborhood of London. Very kind and helpful service from everyone we met. Our beautifully decorated room was cleaned twice a day. We did not eat at the hotel, but enjoyed dinner at an Indian restaurant, Zaika, a few doors down. There are many restaurants to choose from in the neighborhood.
10
Bruce
6 Sept 2026
·
Stayed 4 nights
Very posh hotel in a great location. Super friendly and helpful staff. A great amenity that I didn’t know about until my wife pointed it out while reading the brochure in the room is that their partnership with Historic Royal Palaces gets you free admission to Kensington Palace, the Tower of London and Hampton Court. We took advantage of the latter two. The only negative I can think of is that the pool wasn’t very impressive and there is no hot tub. Then again, who goes to a hotel in the center of London for the pool?! I would definitely stay there again. BTW, use Bolt for ride sharing rather than Uber. Their drivers were excellent and they were so much cheaper than Uber. In many cases, not that much more than public transportation (relatively) but so much more convenient. And way cheaper than London taxis. Cheers!
Very posh hotel in a great location. Super friendly and helpful staff. A great amenity that I didn’t know about until my wife pointed it out while reading the brochure in the room is that their partnership with Historic Royal Palaces gets you free admission to Kensington Palace, the Tower of London and Hampton Court. We took advantage of the latter two. The only negative I can think of is that the pool wasn’t very impressive and there is no hot tub. Then again, who goes to a hotel in the center of London for the pool?! I would definitely stay there again. BTW, use Bolt for ride sharing rather than Uber. Their drivers were excellent and they were so much cheaper than Uber. In many cases, not that much more than public transportation (relatively) but so much more convenient. And way cheaper than London taxis. Cheers!
10
Xavier
20 Jul 2026
·
Stayed 2 nights
All perfect
All perfect
10
lilia
5 Jul 2026
·
Stayed 5 nights
This hotel has THE BEST staff! The best location and the most beautiful tea room. Food is great. We had breakfast there every morning. We definitely will go back every year. Rooms are so quiet and beds are so comfortable The decoration is so beautiful. There is a small gym with basic equipment to get a good workout. Thank you !!
This hotel has THE BEST staff! The best location and the most beautiful tea room. Food is great. We had breakfast there every morning. We definitely will go back every year. Rooms are so quiet and beds are so comfortable The decoration is so beautiful. There is a small gym with basic equipment to get a good workout. Thank you !!
Property policies
Check-in instructions
Everything you need to know for a smooth check-in.
Check-in
Check-out
From 14:00 to 23:59
Before 12:00
Security deposit
You'll be required to pay the fully refundable deposit for this property.
Good to know
Additional policies and info about this property.
Optional extras
Additional paid services you can request.
FAQs about Milestone Hotel Kensington
Is parking available at the hotel?
Valet parking is available for GBP 65 per night. Reservations are recommended.
What type of breakfast is offered and what are the serving hours?
English breakfasts are available daily from 7 AM to 10:30 AM for a fee of approximately GBP 50 for adults and GBP 39 for children.
Are pets allowed at the hotel?
Pets are allowed with a fee of GBP 50 per accommodation, per night, and a pet deposit of GBP 500 per stay. Service animals are exempt from fees.
What are the check-in and check-out times?
Check-in is from 2:00 PM until 11:59 PM, and check-out is at 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.
What accessibility features does the hotel offer?
The hotel features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Elevators are available for easy access.
Where is the hotel located in relation to local attractions?
The hotel is centrally located in London, just steps from Kensington High Street and Kensington Gardens. Key attractions like Kensington Palace and the Royal Albert Hall are within a 0.9 km radius.
Does the hotel have a swimming pool?
Yes, there is an indoor swimming pool available, with access from 6:00 AM to 11:00 PM.
What are the policies for guests staying with children?
Children are welcome at the hotel. There is no charge for children under a certain age, but specific age limits are not provided.
Does the hotel offer extra beds or cribs?
The hotel has connecting/adjoining rooms available, which can be requested. Specific information about extra beds or cribs is not provided.
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Instant AI responses are based on hotel information
Prices for upcoming dates
October 2026
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November 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-20: 612.949632986206USD
- 2026-10-21: 571.328577USD
- 2026-10-22: 600.5604483841553USD
- 2026-10-23: 561.8775076679992USD
- 2026-10-24: 561.6619780575256USD
- 2026-10-25: 562.3108961981505USD
- 2026-10-26: 561.0111416622619USD
- 2026-10-27: 561.6619780575256USD
- 2026-10-28: 548.8121725603637USD
- 2026-10-29: 568.4101923490905USD
- 2026-10-30: 547.9003850251464USD
- 2026-10-31: 565.716312USD
- 2026-11-01: 523.7835738895568USD
- 2026-11-02: 483.77724299999994USD
- 2026-11-03: 483.77724299999994USD
- 2026-11-04: 483.77724299999994USD
- 2026-11-05: 483.77724299999994USD
- 2026-11-06: 468.2424975905456USD
- 2026-11-07: 488.26705499999997USD
- 2026-11-08: 527.55291USD
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Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
You'll be required to pay the following fully refundable deposit.
Deposit: GBP 100 per accommodation, per night
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
- Pool access available from 6:00 AM to 11:00 PM.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Cashless payment methods are available for all transactions.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Business details
Property registration number CMP62944
- Fee for English breakfast: approximately GBP 50 for adults and GBP 39 for children
- Valet parking fee: GBP 65 per night
- Pet deposit: GBP 500.00 per stay
- Pet fee: GBP 50.00 per accommodation, per night
- Service animals are exempt from fees
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Swimming pool
Business centre
Room service
Valet parking
Services
Business centre
Tour desk
Dry cleaning
Babysitting/Child services
Housekeeping
Banquet facilities
Safe-deposit box
Bicycle rental
Luggage storage
Express check-in/check-out
Self laundry
24-Hour Front Desk
Concierge Services
Parking
Parking
Valet parking
Internet
Free wi-fi
General
Room service
Restaurant
Non-smoking rooms
Sauna
Massage
Spa & wellness centre
Body treatments
Facial treatments
Breakfast in the room
Allergy-free room available
Family room
Fence Around Pool
Activities
Swimming pool
Pool indoor
Pool (Indoor)
Fitness Center (nearby)