Hotel Indigo London - Kensington by IHG

From check in to check out this hotel was wonderful. Staff was great and friendly- hotel bar and restaurant was fantastic. Loved the room. Perfect location.

Stairs at the entrance are difficult for rolling luggage. Good location for the Piccadilly line to Heathrow!

Have stayed at other Indigo hotels. This one is undergoing upgrades, but still was excellent. Lovely rooms (we had a 2 room suite), outstanding staff, great kitchen and breakfast, bar is open late, and the location was perfect. 1 block to tube station. Next to the Olympia (short Uber ride of 10 mins) where I was attending the Book Fair, and great restaurants within 10 minute walk radius.....Indian, Pubs, Tai, Italian.....take your pick..

It pains me to give this review, but after staying here eight times over the last eight years, I’ve noticed this hotel taking quite a hit. It’s starting to finally feel worn down And rooms need a serious refresher. I understand there was a minor remodel a couple years back in the common areas, but the rooms look the same way they did eight years ago And the wear and tear is really showing. The staff was great, however, the hotel is understaffed. Where the food used to be incredible, it’s mediocre at best now. This hotel is in a great area and the staff were tops, but as someone who saw this place in its prime, it’s just not what it was. It’s safe and perhaps a clean room is all one asks for, but knowing what this hotel use to be left me sad and needing to reflect it in my review.

The complimentary breakfast is far superior to the continental breakfast we get in US hotels. The receptionist welcomes you and ushers you to your table. Then you place your order of hot beverage and hot dish with the waitress and that includes eggs bacon hash brown fried cheese sweet beans and fried mushrooms. Also you can have pancakes but they were not great. Aside from ordering, you also have access to the buffet which has a delicious selection of cheeses cold cuts fruits and fresh pastries, all of a superior quality of what we are used to in the states. The hotel was very quiet considering that it was fully booked during our stay. Our room was very clean. It is obvious that our room was old and the staff told us that now that they have renovated the lobby area, soon they will start renovating the rooms. All in all we are very satisfied with our stay and the service we got from the whole staff. Thank you all for making our stay more enjoyable.

Its a great stay! Staff are lovely, building is old but put room is nice, just the bathroom is mouldy and need to repaint

We booked a “premium room” but the premium feel was absent, unfortunately. The greeting on checkin was fine, but upon arriving in the room the coffee spilt down the wall, runs over the skirting board and small patch on the floor were the give-away for the standards employed here. Yes, we could have complained, but spare time was not on our side as this was a busy business trip. Come shower time the raindrop shower head leaks water from above it, the bathroom door was quite water damaged (the wrong type of door for the use, if not sealed) and the two bath sheets had holes. Breakfast looked barely cooked (which we did mention) so we grabbed something elsewhere - another wasted cost. I have fed back complaints to the hotel, but a week on there remains no response, so I guess none of this is news to them. On the plus side, the bed was comfortable, the equipment in the room good and the staff friendly. The location is the main plus point. On balance, I doubt we’d return as the return on expense really isn’t there (in our view). Perhaps if we’d have chosen a more basic experience it would have been better.

The room smelled like cigarettes, specifically the bathroom. It was disgusting.

Brilliant hotel. Almost feels like a 5 star! For the high standard and location of the hotel, it is well worth the price! Staff were very helpful, Room was very clean, massive bathroom and a decent breakfast. I would definitely stay here again on my next visit to Kensington.

Disappointed with the tiredness of the room The floor wasn’t clean and the quality of the beds was poor- the staff were exceptional I expected more for what I paid

We enjoyed our stay at the hotel. The staff were very friendly. The room, though small but expected. So no surprises there. It was comfortable and clean.

Very disappointing for a place with so much promise. The hotel has a great location and the staff are very nice BUT...Bathroom lights didn't turn off, dirty bathwater from the room above dripped through the ceiling into our shower. Shower walls covered in mold and mildew. Housecleaning also kept changing the climate control to 24 from the 21 we set it at. So each time we returned to our room at the end of the day it was too warm and musty smelling. We were given a smaller room than booked as well. They promised to fix the issues on day one but they still existed when we checked out. While the hotel could have been excellent, it ended up as a unpleasant experience due to a basic lack of maintenance and care.

Beautiful Hotel with room for Improvement. The hotel is elegant and boasts a fantastic location. The staff was friendly and accommodating, contributing to a pleasant atmosphere. Unfortunately, there were some challenges. One significant downside was that the cleaning staff forgot to service our room one night, even though we were out all day. This resulted in that we hade to go the reception to request toilet paper and towels. We also encountered a negative experience during breakfast, where the ordered English breakfast plate with hash browns, did not have hashbrowns delivered. Other customers also asked for it, but after a while the staff got back and said it was sold it. This is fair, but then they should at said that when ordring instead of just leave it out of the plate. Another downside, was after the first cleaning, our basement-level window was widely left open, with it being November and us being out the entire day, we returned to a room temeratur of below 14 degrees. The air conditioning was ineffective and made considerable noise, worst was the last night, were this noises from it forcing us to turn it off. Despite setting target to 24 degrees, it never passed 19 degrees and often colder. Although we raised some these concerns with the staff, and they said they would look into it, we did not hear further. We rate the hotel 3 out of 5 stars. While the hotel has potential and many positive features, we hope that our feedback can contribute to improvement.

The complimentary breakfast is far superior to the continental breakfast we get in US hotels. The receptionist welcomes you and ushers you to your table. Then you place your order of hot beverage and hot dish with the waitress and that includes eggs bacon hash brown fried cheese sweet beans and fried mushrooms. Also you can have pancakes but they were not great. Aside from ordering, you also have access to the buffet which has a delicious selection of cheeses cold cuts fruits and fresh pastries, all of a superior quality of what we are used to in the states. The hotel was very quiet considering that it was fully booked during our stay. Our room was very clean. It is obvious that our room was old and the staff told us that now that they have renovated the lobby area, soon they will start renovating the rooms. All in all we are very satisfied with our stay and the service we got from the whole staff. Thank you all for making our stay more enjoyable.

Have been coming here for the last 10 years; great location and very friendly staff, but needs a refresh. Cold showers, moldy windows, windows that can't close. For the rates that are charged, you would expect more

Our room on the second floor was quiet, comfortable and well maintained. Despite it being a heatwave when we arrived the room was cool and relaxing with good air con and we appreciated the daily water and the refrigerator. The breakfasts were amazing and staff were friendly and helpful. Earls Court station was 5 minutes walk and it was a breeze to navigate to all the tourist hot spots. Would highly recommend.

It’s a decent place in a nice location. Very close to a tube station and some dining options. The hotel is a little bit rundown. The rooms are very small and not that well designed but we will stay there again.

The room, the breakfast and the service were all fantastic. But initially we were offered a basement room, which had no view, no air circulation, and had a cleaning fluid smell which made it difficult to breathe. We asked for a change and luckily another room higher up was available. The basement rooms were not cheaper than the rest.

I booked a Premier Queen room 27m-32m. On arrival at the property I was optomistic as it's in a great location and the building is beautiful. We were allocated a room in the basement and on entry into the room I was really disappointed by how small it was. The bathroom was very tired, the door was in a terrible state with damage due to damp, and there were no hooks or a towel rail so nowhere to hang wet towels. Due to the location of the room, there was a lot of noise due to being near a staff area and looked out onto the area where the bins are located. I have stayed in many Indigo properties and I was really disappointed with this stay.

Have stayed at other Indigo hotels. This one is undergoing upgrades, but still was excellent. Lovely rooms (we had a 2 room suite), outstanding staff, great kitchen and breakfast, bar is open late, and the location was perfect. 1 block to tube station. Next to the Olympia (short Uber ride of 10 mins) where I was attending the Book Fair, and great restaurants within 10 minute walk radius.....Indian, Pubs, Tai, Italian.....take your pick..

Great staff and good-sized rooms (we had a suite). Couldn't be more convenient for the Tube and good eating options around - Addie's Thai and Afanena Lebanese/Egyptian were both great.

Lovely rooms. Unfortunately, the air con system did not work well. We were moved to a lower floor and it was much better. But our daughter and 2 grands on the third floor found it very hot. Great hotel otherwise. Wonderful location.

So this was my second time staying here within one week. I went to Liverpool for three days in between the two states. Come back the gentleman at the desk actually remembered me and yet assigned me to a room that I can only describe as a dungeon. Literally underground with a window that looked out into an interior courtyard where there was scaffolding. Had to step up into the bathroom. It was awful. The bed was like a rock. The pillows were worse and it was to say the least not a good deal. London is one of those cities with thousands and thousands of options so this will not be one that I will choose again.

The room was small and cramped and there was a TV installed on a table at the foot of the bed making the room even more cramped. The AC wasn't working properly in my room and there was a large fan taking up even more space. The hotel felt run down too. So disappointing. I loved this hotel 2 years ago. I won't return.

Nice hotel and great breakfast but our room was in the basement with no window so felt a bit unsafe if there had been a fire

Chosen because Ideal location for our visit, check in staff friendly , room ready and clean, basic amenities but enough. We suffered a water leak in room although inconvenient the staff dealt with it very well and we were soon in an upgraded room. Breakfast was very good. Would stay again.

The room was quaint-very typical "British" feeling-small for 2 but sufficient since we weren't in the room but to sleep. The bathroom was ok...the shower was not ideal. The handheld shower head mount was coming off the wall--and you couldn't take a shower without water getting on the floor outside the shower. It was nice that it had both an overhead and handheld shower heads, though! Breakfast was only ok, but that's probably more a personal preference. If purchased ahead of time there is a significant savings. It includes a nice continental breakfast combined with ordering off the "hot menu". The coffee was good-espresso, cappuccino, or just coffee is included unless you order a la carte. The location is very close to the Earl's Court Underground station which can take you to just about anywhere in London you want to go. Hotel is also only a mile or so from the "museum district" so very walkable which was nice. Several places to eat between the hotel and the Underground-fast food and sit down. Amanda at the front desk was delightful! She helped make our stay a pleasure and was very helpful with directions, etc.!

When we checked in the air conditioning did not work in the hotel. We informed the manager that we would check out the next morning because the AC did not work and there was a summer heat wave. We asked to speak to the manager who was no where to be found for 2 days. We checked out and 2 days later they charged us for 2 nights even though we spent only 1 night at the hotel. No concern, no caring, no hospitality and terrible customer service. Rip off hotel!

Brilliant hotel. Almost feels like a 5 star! For the high standard and location of the hotel, it is well worth the price! Staff were very helpful, Room was very clean, massive bathroom and a decent breakfast. I would definitely stay here again on my next visit to Kensington.

Beautiful Hotel with room for Improvement. The hotel is elegant and boasts a fantastic location. The staff was friendly and accommodating, contributing to a pleasant atmosphere. Unfortunately, there were some challenges. One significant downside was that the cleaning staff forgot to service our room one night, even though we were out all day. This resulted in that we hade to go the reception to request toilet paper and towels. We also encountered a negative experience during breakfast, where the ordered English breakfast plate with hash browns, did not have hashbrowns delivered. Other customers also asked for it, but after a while the staff got back and said it was sold it. This is fair, but then they should at said that when ordring instead of just leave it out of the plate. Another downside, was after the first cleaning, our basement-level window was widely left open, with it being November and us being out the entire day, we returned to a room temeratur of below 14 degrees. The air conditioning was ineffective and made considerable noise, worst was the last night, were this noises from it forcing us to turn it off. Despite setting target to 24 degrees, it never passed 19 degrees and often colder. Although we raised some these concerns with the staff, and they said they would look into it, we did not hear further. We rate the hotel 3 out of 5 stars. While the hotel has potential and many positive features, we hope that our feedback can contribute to improvement.

Roger and Richard went above and beyond serving a delicious breakfast each morning included with room. Excellent location with restaurants and grocery next door. Clean. Close to subway as well.

All the large rooms that can have an extra bed are in the basement, there were no windows in our room, and it is not advertised in the ad that these rooms are in the basement. Also, we were robbed of my wife´s bag while having breakfast in the hotel dinning room. Seems like an inside job. The Hostess sat the thief next to us, he took the bag without us noticing except for another guest who called it, but nobody from the staff moved a finger. I must say that the manager was very helpful and supportive after the fact, calling the police and helping us cancel credit cards and phone. I do not recommend this hotel.

The breakfast was a little slow but the location is amazing and the staff are lovely

Hotel nice, room was basement and no phone reception. Staff at breakfast very friendly but slow at checkout due to no staff at desk

It pains me to give this review, but after staying here eight times over the last eight years, I’ve noticed this hotel taking quite a hit. It’s starting to finally feel worn down And rooms need a serious refresher. I understand there was a minor remodel a couple years back in the common areas, but the rooms look the same way they did eight years ago And the wear and tear is really showing. The staff was great, however, the hotel is understaffed. Where the food used to be incredible, it’s mediocre at best now. This hotel is in a great area and the staff were tops, but as someone who saw this place in its prime, it’s just not what it was. It’s safe and perhaps a clean room is all one asks for, but knowing what this hotel use to be left me sad and needing to reflect it in my review.

One night before heading to the airport. This hotel was perfect for getting to Heathrow on the Piccadilly line.

This hotel is very close to the Earl's Court Tube station which was super convenient. We were able to travel from the airport (Heathrow) right to our tube stop and hotel. The hotel itself was clean, safe, and very close to two very good pubs. The breakfast was European with options for a hot breakfast too.

The room was quaint-very typical "British" feeling-small for 2 but sufficient since we weren't in the room but to sleep. The bathroom was ok...the shower was not ideal. The handheld shower head mount was coming off the wall--and you couldn't take a shower without water getting on the floor outside the shower. It was nice that it had both an overhead and handheld shower heads, though! Breakfast was only ok, but that's probably more a personal preference. If purchased ahead of time there is a significant savings. It includes a nice continental breakfast combined with ordering off the "hot menu". The coffee was good-espresso, cappuccino, or just coffee is included unless you order a la carte. The location is very close to the Earl's Court Underground station which can take you to just about anywhere in London you want to go. Hotel is also only a mile or so from the "museum district" so very walkable which was nice. Several places to eat between the hotel and the Underground-fast food and sit down. Amanda at the front desk was delightful! She helped make our stay a pleasure and was very helpful with directions, etc.!

This is a great hotel in an excellent location very close to the Earl's Court underground station from where we were able to easily get around to all of the sights we were interested in seeing in London. You can easily and cheaply get there from Heathrow airport on the Piccadilly underground line also. The hotel is on a quiet side street and our front-facing room overlooked a picturesque garden. There were many food options nearby. The hotel staff were very friendly. We enjoyed the breakfast each morning. Hotel was clean and stylish. It's a really great location to stay in for a visit to London. We stayed 7 nights and loved it. We would definitely stay there again.

Roger and Richard went above and beyond serving a delicious breakfast each morning included with room. Excellent location with restaurants and grocery next door. Clean. Close to subway as well.

Nice location with good connection to downtown and Heathrow.

Have stayed at other Indigo hotels. This one is undergoing upgrades, but still was excellent. Lovely rooms (we had a 2 room suite), outstanding staff, great kitchen and breakfast, bar is open late, and the location was perfect. 1 block to tube station. Next to the Olympia (short Uber ride of 10 mins) where I was attending the Book Fair, and great restaurants within 10 minute walk radius.....Indian, Pubs, Tai, Italian.....take your pick..

Great staff and good-sized rooms (we had a suite). Couldn't be more convenient for the Tube and good eating options around - Addie's Thai and Afanena Lebanese/Egyptian were both great.

Had a great time staying at the hotel. Convenient location, 2 minute walk from Earls Court Tube station in a quiet street.

Wonderful breakfast with great service and staff. A shout out to Anjali, Shanel, Sharven, Richard and Henry who were very helpful and professional! We stayed there for five nights and found the location perfect with a number of nearby restaurants and a super close tube station. The rooms are well appointed. However the shower drain was not good and the shower floor design so flawed that the only way to avoid an overflow was to interrupt the shower every minute or two to allow the water to drain.

Perfect place to stay in London. Walkable to pubs. The tube station is across the street. Excellent breakfast includes latte or cappuccino

Great location! Walk or take tube/bus anywhere you’d like. Safe location and lovely shopping dining area. Lots of offerings nearby. Staff was great. Rooms serviced daily and very clean. Breakfast was great, lots of ala cart offerings and hot food service. We’ll definitely try and stay again

We booked a “premium room” but the premium feel was absent, unfortunately. The greeting on checkin was fine, but upon arriving in the room the coffee spilt down the wall, runs over the skirting board and small patch on the floor were the give-away for the standards employed here. Yes, we could have complained, but spare time was not on our side as this was a busy business trip. Come shower time the raindrop shower head leaks water from above it, the bathroom door was quite water damaged (the wrong type of door for the use, if not sealed) and the two bath sheets had holes. Breakfast looked barely cooked (which we did mention) so we grabbed something elsewhere - another wasted cost. I have fed back complaints to the hotel, but a week on there remains no response, so I guess none of this is news to them. On the plus side, the bed was comfortable, the equipment in the room good and the staff friendly. The location is the main plus point. On balance, I doubt we’d return as the return on expense really isn’t there (in our view). Perhaps if we’d have chosen a more basic experience it would have been better.

Fabulous breakfast and wonderful, attentive staff. Offered a selection of customized hot breakfast foods made to order. Also had a buffet style offering of fresh fruit, breads, meats, cereals, cheese and pastries. Service was fast at the time we went each morning (7:15). The property was in a great, quiet location close to many amenities. Earl's Court tube station is a very short walk away. The room was clean, cozy and comfortable. Great sized shower and bathroom. The only very minor drawback was with four people there was nowhere to put or hang wet towels to dry. We would absolutely stay here again.

Beautiful Hotel with room for Improvement. The hotel is elegant and boasts a fantastic location. The staff was friendly and accommodating, contributing to a pleasant atmosphere. Unfortunately, there were some challenges. One significant downside was that the cleaning staff forgot to service our room one night, even though we were out all day. This resulted in that we hade to go the reception to request toilet paper and towels. We also encountered a negative experience during breakfast, where the ordered English breakfast plate with hash browns, did not have hashbrowns delivered. Other customers also asked for it, but after a while the staff got back and said it was sold it. This is fair, but then they should at said that when ordring instead of just leave it out of the plate. Another downside, was after the first cleaning, our basement-level window was widely left open, with it being November and us being out the entire day, we returned to a room temeratur of below 14 degrees. The air conditioning was ineffective and made considerable noise, worst was the last night, were this noises from it forcing us to turn it off. Despite setting target to 24 degrees, it never passed 19 degrees and often colder. Although we raised some these concerns with the staff, and they said they would look into it, we did not hear further. We rate the hotel 3 out of 5 stars. While the hotel has potential and many positive features, we hope that our feedback can contribute to improvement.

Roger and Richard went above and beyond serving a delicious breakfast each morning included with room. Excellent location with restaurants and grocery next door. Clean. Close to subway as well.

The breakfast was a little slow but the location is amazing and the staff are lovely

Have stayed at other Indigo hotels. This one is undergoing upgrades, but still was excellent. Lovely rooms (we had a 2 room suite), outstanding staff, great kitchen and breakfast, bar is open late, and the location was perfect. 1 block to tube station. Next to the Olympia (short Uber ride of 10 mins) where I was attending the Book Fair, and great restaurants within 10 minute walk radius.....Indian, Pubs, Tai, Italian.....take your pick..

It pains me to give this review, but after staying here eight times over the last eight years, I’ve noticed this hotel taking quite a hit. It’s starting to finally feel worn down And rooms need a serious refresher. I understand there was a minor remodel a couple years back in the common areas, but the rooms look the same way they did eight years ago And the wear and tear is really showing. The staff was great, however, the hotel is understaffed. Where the food used to be incredible, it’s mediocre at best now. This hotel is in a great area and the staff were tops, but as someone who saw this place in its prime, it’s just not what it was. It’s safe and perhaps a clean room is all one asks for, but knowing what this hotel use to be left me sad and needing to reflect it in my review.

The complimentary breakfast is far superior to the continental breakfast we get in US hotels. The receptionist welcomes you and ushers you to your table. Then you place your order of hot beverage and hot dish with the waitress and that includes eggs bacon hash brown fried cheese sweet beans and fried mushrooms. Also you can have pancakes but they were not great. Aside from ordering, you also have access to the buffet which has a delicious selection of cheeses cold cuts fruits and fresh pastries, all of a superior quality of what we are used to in the states. The hotel was very quiet considering that it was fully booked during our stay. Our room was very clean. It is obvious that our room was old and the staff told us that now that they have renovated the lobby area, soon they will start renovating the rooms. All in all we are very satisfied with our stay and the service we got from the whole staff. Thank you all for making our stay more enjoyable.