Comfort Suites Louisville East

Dated but clean and quiet. Pool closed, main entrance closed. Our room was spacious and clean.

The entire front lobby area and entrance was shut down.

They have nice picture of pool, and booked mainly for the hot tub. BOTH pool and hot tub closed not both days there. Coffee first day was very bad tasting and weak. The second morning the coffee was a light yellow out of machine. Went to McDonalds next door for coffee both days.

Pool walls & entrance needed repair.

Has a pool but needs to be updated and clean. The Jacuzzi is not warm enough and the button is broken.

The reason I chose this hotel was because of the indoor pool. The hotel is undergoing heavy renovations and the pool has been closed for some time. This is a failure of the hotel AND Expedia.

The hot tob and pool area were filthy. The hot tub had ants crawling all over around the outide and inside the tub, in an indoor pool/hot tub area. The water was lukewarm and dirty. Our room smelled so strongly of cigarettes when we checked in that we went to the store and bought air fresheners.

The front of the building was cordoned off with yellow tape and we had to enter the lobby from the back. We were told that a truck had hit the overhang and they were waiting for insurance decisions regarding coverage. The back door barely looked serviceable. The bed did not lay flat (the foot was higher than the rest of the bed) making it uncomfortable to sleep in. There was a rather unpleasant odor in the hotel - mostly in the lobby. The breakfast was quite good.

If the hot tub has been working it would have been a flawless stay. Can’t help occasional maintenance though. I just wish hotels.com would know so you could make an informed reservation.

Hot tub was nice

The carpet in our room had a huge stain. The property needs to be updated fiercely . Our room had a pungent odor to it .

When I checked in the lady that helped was very pleasant, informative and was ready to answer any questions I had. Housekeep was also very good, even changed my garbage throughout my stay was a good touch and a refill of soap bars. Breakfast staff was very nice in the morning and even offered to make the waffles for me which was sweet and kept the area super clean

The entire stay was horrible! The room was very outdated, the hot tub was under maintenance, bedding was dirty, telephone didn’t work and we pretty much had to beg for towels and a clean blanket! This stay was a total waste of my time and money as we traveled solely for the hot tub! Staff had attitudes. I will NEVER stay at this establishment again and will advise others to steer clear.

Room was dirty and had visible signs of mold. We moved to a different room that also had obvious signs of mold on the air unit.

Great hotel for the price. Very clean, friendly staff, good breakfast

Entire hotel smells like mold, staff was rude, refrigerator in room didn’t work, pillows are incredibly tiny and super uncomfortable, pool area was unmaintained and gross, HIGHLY regret prepaying for this booking.

We had a bug in our bed not sure if it was a bed bug or a roach either way I couldn’t sleep in my bed I sat on couch all night afraid to go sleep I went out for a bit when I came back my room key would not work I had to go downstairs 3 times and they kept telling me nothing was wrong with my room key finally they came up and it didn’t work he then said it must need batteries so it still didn’t work and I couldn’t leave the room because I would be locked out I normally never complain about anything but I hate that I wasted my money on this hotel because me and my daughter did not get any sleep and it was her Birthday trip and it was so unpleasant I would not recommend anyone staying here I was kind of surprises hotels.com would promote such a nasty hotel

First room smelled. Desk gave me another, second was better smelling but bathroom tub had hair in it.

Very nice staff. They kept the rooms and property clean. Very nice place. Will definitely visit again

The staff was very friendly. It's a very convenient location to everything in Louisville. The room was very clean, the breakfast was ok but what would you expect. Overall, it's a nice hotel that takes care of your travel needs.

Dated but clean and quiet. Pool closed, main entrance closed. Our room was spacious and clean.

Check in was effortless and i did get the desired floor that i asked for. After checking in, i turn on tv and it the remote isnt working properly to view any channel. Front desk came with a master remote to correct the problem. That was solved quickly. The curtains were dangling where a few hooks were not secured which meant it would NOT close entirely to give me privacy because there was a gap that wouldnt close so that others might see in. I took a hair clip to hold them to keep them shut. I did not like having to do this especially when i JUST had a tv issue. Thirdly, why are there no soap holders in the shower area? That is the absolute most inconvenience ever. I literally had to toss the soap to the sink and pray i didnt need the soap any longer. I travel frequently and i was disappointed because i do like Comfort Suites as much as i do the more expensive hotels. This place needs attention. Each room should be verified to ensure all things are working properly and window treatments are in good working order. Guests should not have to get to the level that i did nor should we have to ask for anything to be guest ready. This area needs to be refined as it pertains to the guest experience.

We like the well-appointed and spacious suite accommodations and good breakfast at a price competitive with other nationwide hotels' standard 2 queen bed rooms.

A/C unit was super loud, couldn't watch TV without volume all the way up. Office chair was dangerous due to stability lever that came loose and caused chair to lurch forward. Multiple trip hazards in entryway due to soft spots under the carpet. Toilets would not flush everything the first time and requited holding down the handle for 10 seconds. Pillows were not firm enough. Breakfast was minimal and seating area was poorly designed.

The hotel itself is very nice! Very clean affordable rates! Nice pool! And a great breakfast! However we stayed in room 225! It’s right next to the guest washer and dryers ! And a stairwell! The door to the stairs the hydraulic stopper on the back was broken so all night long every 20 minutes when somebody would come in and out that door, you would hear a humongous bang in our room! So you can’t sleep at all! Walls paper thin! You can hear guests coming in and out of their room! Or shutting the doors to their bathrooms! Overall the hotel was nice for the price! Just ask for a room in the middle of the hotel! And never on the ends!

We really liked room 114. It was roomy and cold (101° outside-yuck) and very comfortable. Even took a nice hot bath at 4am to ease my pain. The hot tub was great. Had it been open at 4am i would have been down there. We thoroughly enjoyed our stay

The front of the building was cordoned off with yellow tape and we had to enter the lobby from the back. We were told that a truck had hit the overhang and they were waiting for insurance decisions regarding coverage. The back door barely looked serviceable. The bed did not lay flat (the foot was higher than the rest of the bed) making it uncomfortable to sleep in. There was a rather unpleasant odor in the hotel - mostly in the lobby. The breakfast was quite good.

Property needs some work. Wifi would not connect. Our floor was loud.

The property and room seemed to need some updating... My room HVAC heating did not turn off when it should making it so that I had to go and turn off the heat manually

The bed was very uncomfortable. Only complaint

Booked a trip. Went into the lobby at check in time and requested a refund. Was promised a refund. Weeks have gone by and nothing. Very unprofessional. Very unorganized. Very rude.

When I checked in the lady that helped was very pleasant, informative and was ready to answer any questions I had. Housekeep was also very good, even changed my garbage throughout my stay was a good touch and a refill of soap bars. Breakfast staff was very nice in the morning and even offered to make the waffles for me which was sweet and kept the area super clean

Check in takes upwards of 45 minutes

Horrible service. Hardly working the desk. Could not access pool when wanting to use it. Refrigerator in room did not work. Room never got to a cool temperature. Out dated. Awful breakfast and cold food

Room was very clean, bed was comfy, all in all a great stay. There's a mini fridge in the room for leftovers, which I realized I had accidentally left behind after I checked out. I called the front desk to check it they were there, and Amita went to our room and double checked, and then I was able to come back and retrieve them. Ms. Amita was very kind and friendly, and I definitely enjoyed my stay!

My boyfriend and I adored the front desk lady. She was so helpful and very sweet! The room was very clean and nice smelling. We had a great time using the pool and hot tub as well!

When I arrived at the desk clerk was sitting on the couch with some lady and they looked really cozy. Then there was a kid hanging around there screaming. This is 10 o’clock at night by the way then the kid grabs the luggage cart and start skateboarding with it in the parking lot screaming to the top of his lungs. I told the desk clerk and he did nothing. He just looked over at the kid and said haha he’s having fun. 10 minutes after that, a family with several small kids came in and their kids were screaming. Running up and down the hallway. He almost knocked my friend over. I don’t know why these people at these kids run around screaming like crazy. I don’t like to be around feral kids and I don’t think other customers do either. Good luck.

Front desk was very rude and told me to leave because I purchased and room and didn’t get what I selected and refused to give me what I picked. Online the room showed details that made the price higher and what they tried to give me was less for a higher price after I was upset set I was told to leave and missed my check in which charged me more money

Easy check in clean quiet staff was very polite and friendly

The staff was very friendly. It's a very convenient location to everything in Louisville. The room was very clean, the breakfast was ok but what would you expect. Overall, it's a nice hotel that takes care of your travel needs.

It was close to everything I needed. Plenty of food and snacks within walking distance and a liquor store just a mile away. Will be staying here again.

It was a nice hotel in a good location

The parking lot is very small for the size of 5he hotel.

Hotel was remodeling but felt it was very accommodating during that time. It will be very nice after remodel is finished. Close to nice restaurants, shopping and attractions

Stayed 3 nights. The hotel was clean and quiet. The staff was friendly. The bed was comfortable. The super small square pillows on the king bed was not ideal. There is construction going on in the front of the hotel so you enter through the back, this was not a big deal at all. We had plenty of parking to choose from. Did not use the pool but we did look at it and it looked nice and clean. The area was nice with several restraunts and shopping near by.

There were a couple of fast food places and convenience stores within walking distance to property. As well as really good biscuits and gravy on breakfast buffet.

The front of the building was cordoned off with yellow tape and we had to enter the lobby from the back. We were told that a truck had hit the overhang and they were waiting for insurance decisions regarding coverage. The back door barely looked serviceable. The bed did not lay flat (the foot was higher than the rest of the bed) making it uncomfortable to sleep in. There was a rather unpleasant odor in the hotel - mostly in the lobby. The breakfast was quite good.

Area was quiet.

Good location

The staff was very friendly. It's a very convenient location to everything in Louisville. The room was very clean, the breakfast was ok but what would you expect. Overall, it's a nice hotel that takes care of your travel needs.

They have nice picture of pool, and booked mainly for the hot tub. BOTH pool and hot tub closed not both days there. Coffee first day was very bad tasting and weak. The second morning the coffee was a light yellow out of machine. Went to McDonalds next door for coffee both days.

The front door was under renovation at the time of our stay. If you do not mind staying at hotel that not up to date. The breakfast danishes were stale, otherwise the breakfast was decent. You can not beat the beat the cost.

We like the well-appointed and spacious suite accommodations and good breakfast at a price competitive with other nationwide hotels' standard 2 queen bed rooms.

A/C unit was super loud, couldn't watch TV without volume all the way up. Office chair was dangerous due to stability lever that came loose and caused chair to lurch forward. Multiple trip hazards in entryway due to soft spots under the carpet. Toilets would not flush everything the first time and requited holding down the handle for 10 seconds. Pillows were not firm enough. Breakfast was minimal and seating area was poorly designed.

Good breakfast

Great hotel for the price. Very clean, friendly staff, good breakfast

The breakfast quality could have been better. Upon booking they should have let us know the pool was closed.

Nice pool and hot tub area, great breakfast, overall a great stop and a great price too.

There were a couple of fast food places and convenience stores within walking distance to property. As well as really good biscuits and gravy on breakfast buffet.

Room was clean. Bed is comfortable. No signs of bugs. Has breakfast, and it’s good. And no random deposit. 5 stars from me.