Name: Santa Ana Star Casino Hotel
Address: 54 Jemez Canyon Dam Rd, Bernalillo, New Mexico, United States of America, Bernalillo, New Mexico, US
Price range: US$91–US$383 per night
Rating: 9.2

What guests think

At Santa Ana Star Casino Hotel, guests consistently highlight very clean, spacious rooms, friendly and professional staff, quiet halls, solid security, and convenient on-site entertainment and dining, with many appreciating mountain views and a smoke-free casino environment.

Common drawbacks include intermittent hot water or long waits for showers, occasional pool closures or strict wristband rules, and limited or early-closing dining with no room service or included breakfast. A few guests mention dated areas or maintenance hiccups, inconsistent front-desk service, and noise from hallways. Overall, expect a clean, comfortable, security-conscious stay with plenty to do on site, but check pool status and dining hours if they matter to you.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site amenities are a highlight: a smoke-free casino with bowling and a comedy club, a popular pool with hot tubs, and secure, easy parking; valet exists but experiences vary. Downsides include occasional pool closures and strict wristband policies.

Related guest reviews

10

Nicholas

27 Mar 2025

·

Stayed 4 nights

The Property was excellent. The only HUGE PROBLEM I encountered was the VALET employees and the process. I ended up paying 2x in one day and was given very misunderstanding info from the employees. The front desk employees also seemed to not care that there was only 1 person on at a time and left guests to wait for long periods of time just to get their vehicles.

8

Maribeth

5 Aug 2025

·

Stayed 2 nights

Pool was out of commission because of sewage issue. Casino doesn’t operate all night and is closed until 8am.

10

Joslin

10 Jun 2025

·

Stayed 1 night

Hands down, one of the best pools in the city! The pool is warm and there are two full sized hot tubs! The weather was warm so they had the door open to the patio. Rooms and beds were comfy, and the bathrooms were nice! Every staff member that we encountered was welcoming! One of my new favorite places to stay!

4

Tiffany

18 Nov 2024

·

Stayed 1 night

We did a weekend family trip. The hotel is updated and rooms have been upgraded but when it came to the pool staff they make you feel very uncomfortable. You are required to use your room card to enter the pool area, not a big deal and very normal. But in addition to using your room card to even get into the pool area they also have a hostess right at the door as you enter ensuring you wear a pool wristband at all time. The pool person also constantly walks around the pool area checking if you still have the wristband on which made us feel very uncomfortable and like it was big brother. We took the kids to swim for a little bit in the morning before we checked out. The pool hostess rudely asked if we were going to get another night and once we said no. They continued to come up to us and give a count down of every 10 minutes till it was close to 11am. We were out of the pool by 11am gathering our things and they came up to our family with scissors to cut our wristbands in half. I had to get a manager involved. It was such a shame to see that type of treatment especially being charged at over $300/night plus we even bowled and ate at the casino!!!! Will NOT stay here ever again.

10

Steven

27 Jul 2025

·

Stayed 1 night

Great staff! Parking with a trailer is nice since rhey have a lot behind the property that security goes through also. Bed is comfortable.

10

Shaun

2 Jul 2025

·

Stayed 1 night

The only down side was the shower head was weak and the pool was closed the first day we arrived for a 3 day stay. Otherwise the place was great.

10

Valerie

8 Jun 2025

·

Stayed 1 night

Elevator access to our hotel room required the use of a room key, so I felt good (safe) with the improbability of casino patrons accessing hotel room area.

10

Arely

13 May 2025

·

Stayed 2 nights

My boys and I enjoyed the stay! It was no nice and I enjoyed the amenities that were on site. The restaurants, bowling, and pool!

10

Kayla

23 Jan 2025

·

Stayed 1 night

This casino is wonderfully clean! Guest services has been excellent. The casino is also clean and the perfect size. The pool and spa look great as well!

8

Victor

13 Feb 2025

·

Stayed 2 nights

We loved the indoor pool but unfortunately the rules have changed and this time our local daughter and grandson were unable to use the pool as our guests. Real bummer.

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AI-generated summary based on recent guest reviews

Cleanliness

Reviews frequently praise very clean, well-kept rooms and public areas. A few guests reported lapses like dust, missed vacuuming, stained linens, or a bug.

Related guest reviews

2

Meghan

25 Aug 2025

·

Stayed 1 night

Front desk staff extremely rude!!! Room dusty!! We were celebrating our wedding anniversary and regret EVERY second of choosing to stay at Santa Ana. NEVER AGAIN

10

Deniae

30 Mar 2025

·

Stayed 1 night

Very clean and friendly staff

6

Tae Ho

20 Jul 2025

·

Stayed 1 night

Title: Clean room but live bug in room and no proper breakfast option Overall, the room was clean, quiet, and odor-free, and the check-in process was smooth. Staff were friendly and the hotel seemed well-maintained at first glance. However, I was shocked to find a small live bug crawling on the floor (I even have a video). It made me question how clean the room truly was. It was unsettling and definitely impacted my sense of comfort. Another major inconvenience was the complete lack of a restaurant or breakfast facility inside the hotel. The only food option was inside the attached casino, at a place called Sportsbook, which wasn’t appealing and didn’t feel like a peaceful dining experience. I was hoping for a quiet, dedicated breakfast space within the hotel, but had to walk through the casino instead just to get a bite to eat. Not ideal. This place has potential, but for a truly comfortable stay, better pest control and an actual hotel dining area are badly needed.

10

Doug

29 Nov 2025

·

Stayed 3 nights

Room was large and comfortable. Very clean with daily service

4

Albert

23 Jul 2025

·

Stayed 1 night

The room was extremely dusy. I was on a business trip and brought my team in from Oregon to Intel meetings. There was dust everywhere.

10

ancita

28 Apr 2025

·

Stayed 1 night

Our room wasn't and vacuum and sheets had red spot stains but over all its was fun we enjoyed our stay thank you

10

DEBORAH

14 Nov 2025

·

Stayed 1 night

We had a beautiful view of the mountain near the hotel. The room was large and very clean. Nice upgraded bathroom and shower. Would definitely stay here again.

10

William

14 Sept 2025

·

Stayed 1 night

Quiet, safe, very clean, excellent valet service. We will be back for longer stay. Staff was friendly and helpful.

10

Jared

30 Jul 2025

·

Stayed 1 night

Clean casino and hotel. Good amenities, and friendly staff! Will stay again.

10

Newton

8 Nov 2025

·

Stayed 1 night

Clean rooms, it being quiet and the location is excellent

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AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious, quiet, and comfortable for many, with some mountain views and large showers. Some guests found pillows or mattresses too firm, noted noise from hallways or poor views on lower floors, and occasional TV/channel issues.

Related guest reviews

10

robert

19 Jul 2025

·

Stayed 1 night

Very nice room. Spacious shower and very quiet

6

Harry

13 Jan 2025

·

Stayed 2 nights

The view on the second floor is absolutely terrible! Nothing worse than looking out of the window to a fence that hides hvac units! Considering I was there for two days, I would have thought that the front desk attendant would have selected a different room. Other than this, room cleanliness and comfort is exceptional!

10

Kori

19 Jan 2025

·

Stayed 1 night

The rooms were nice, beds were comfy, the view of the mountain was very pretty. Would definitely stay here again.

6

Angela

23 May 2025

·

Stayed 2 nights

Noisy hotel - people were talking loudly in the hallway every night. The shower had only cold water on the first day. This may have been because too many guests had already used the hot water supply before us.

10

Kurt

10 Jul 2025

·

Stayed 1 night

Spacious room

8

Sarah

9 Jul 2025

·

Stayed 1 night

The beds were comfortable. I had a good nites and restfull sleep.

10

patricia

29 Jun 2025

·

Stayed 1 night

The hotel staff are always friendly and helpful. The rooms are spacious, with comfortable beds.

10

DEBORAH

14 Nov 2025

·

Stayed 1 night

We had a beautiful view of the mountain near the hotel. The room was large and very clean. Nice upgraded bathroom and shower. Would definitely stay here again.

8

Arden

25 Oct 2025

·

Stayed 1 night

Everything was good , only the mattress was too firm .

10

Leah

24 Jan 2025

·

Stayed 2 nights

Just the pillows were big and overstuffed. My poor little head kept falling off because of the pillows were to big.

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AI-generated summary based on recent guest reviews

Service

Staff are widely described as friendly, professional, and helpful, with smooth check-ins. However, there are recurring reports of rude or inconsistent front-desk interactions, billing/refund issues, and strict pool staff.

Related guest reviews

2

Meghan

25 Aug 2025

·

Stayed 1 night

Front desk staff extremely rude!!! Room dusty!! We were celebrating our wedding anniversary and regret EVERY second of choosing to stay at Santa Ana. NEVER AGAIN

10

Meagan

15 Oct 2025

·

Stayed 1 night

Gage greates us at the front desk and he was very friendly and helpful.

10

Christian

6 Nov 2025

·

Stayed 1 night

Room was spotless, excellent service from the front desk to answering all my questions. Not a complaint or anything but I didn’t have trash bags lined up in the bins. Just wasn’t sure if I should throw my empty can drinks into the bin like that.

10

Daniel

28 Jul 2025

·

Stayed 2 nights

Staff was excellent since we arrived and left. We are sorry to be leaving because we enjoyed our stay.

10

Alina

10 Mar 2025

·

Stayed 2 nights

When doing the reservation, I had made a mistake by one night. We needed to stay an extra night. The service by Brianna at the front desk was EXCELLENT! She went above and beyond to make the change possible and was super helpful. She knows the importance of service and made it all easy for us to enjoy an additional night at the hotel.

2

David

22 Aug 2025

·

Stayed 1 night

Terrible experience — I will never be back. The staff was rude and came across as discriminatory. The property prioritizes golf greens over even a small patch of grass for dogs. Parking is a headache with no easy access other than the main lobby with stupid key card elevators that are impossible to use when you have your hands full, and the only covered option is valet. I could list more issues, but honestly, I’m exhausted by the repeated disappointments. The one redeeming factor is that customer service usually tries to make things right after mistakes, but eventually you just get fed up. That’s where I’m at.

10

Chevonne

17 Aug 2025

·

Stayed 1 night

My go-to hotel to stay at when I’m in the area. The hospitality that the staff display is absolutely fantastic. Will be staying here again in the future as always.

10

Monica

26 Oct 2025

·

Stayed 1 night

We attended a wedding. The staff did an excellent job

2

Ashley

18 May 2025

·

Stayed 1 night

I checked in for my room and enjoyed my stay but a few days after I left noticed I was double charged for the room they are saying it's because I booked another room and it's a no-show fee but I have all the receipts and confirmation showing that the second room was canceled they refuse to give me a refund

8

Valerie

1 Jul 2025

·

Stayed 1 night

I didn’t give a five star customer service at check in. I had to wait saw two employees doing other things than saying welcome or say she will be right with you. As well as checking out no greeting except do you need a copy of the receipt.

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Location

Convenient for Rio Rancho and the Santa Ana/Rio Rancho Event Center, with easy freeway access. Many guests felt safe thanks to visible security and patrols.

Related guest reviews

8

Wilfred

22 Nov 2024

·

Stayed 1 night

Convenient location for access to the Sandoval Regional Medical center especially for out of towners. The heavy traffic on Hwy 550 is a hindrance but bearable

8

Anna

3 Dec 2024

·

Stayed 5 nights

Close to area we needed.

10

Vincent

2 Oct 2025

·

Stayed 2 nights

Great location, close to Santa Ana event center. Great food options, gaming, and the room was very nice and clean. We didn't go to the comedy club on this trip but that is also fun!

10

John

17 May 2025

·

Stayed 1 night

Great place to stay around Albuquerque.

10

David

25 Jul 2025

·

Stayed 1 night

Great location close to freeway but quiet. Hotel was very high quality for the money and pet friendly!

10

THERESA

5 Apr 2025

·

Stayed 1 night

Check in was fast, the Clerk was very nice. Didn’t have any problems.Great places to stay. Great Security services out in the parking lot don’t have to worry about vehicle break in.

10

Ken

16 Jun 2025

·

Stayed 1 night

Nice rooms, great location, super friendly/helpful staff!

10

Valerie

8 Jun 2025

·

Stayed 1 night

Elevator access to our hotel room required the use of a room key, so I felt good (safe) with the improbability of casino patrons accessing hotel room area.

8

Vanessa

6 Nov 2024

·

Stayed 4 nights

I enjoyed our stay here. I love the feasibility of having the casino a lobby away (some of the reviews mention it being a walk through the outside, but that was not the case for us, it’s all accessible indoors). I love the options of multiple restaurants. So many slot/casino machines! The shower didn’t always get us hot water, which was my only concern. I didn’t say anything, so there’s that. Staff at check in/check out were friendly. Frequent security patrols at the parking lot, felt very safe.

10

Newton

8 Nov 2025

·

Stayed 1 night

Clean rooms, it being quiet and the location is excellent

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AI-generated summary based on recent guest reviews

Dining

Several on-site options earn praise, especially the Juniper steakhouse; Starbucks and a sportsbook/grill are available. Drawbacks include slow breakfast service, early closing hours, limited late-night choices, and no room service or included breakfast.

Related guest reviews

8

Todd

5 Jul 2025

·

Stayed 1 night

Over all, very good stay. For the price paid, the lack of room service was very disappointing.

8

michael

31 Jul 2025

·

Stayed 3 nights

The service in the only breakfast place was painfuly slow. the room was great. Bed was comfortable. TV was hard to figure out. Good shower.

8

Lester

30 Jul 2025

·

Stayed 3 nights

Pool area & casino great. juniper rest disappointing

10

Kandis

4 Aug 2025

·

Stayed 1 night

The room was a great size. Shower was amazing and bed was very comfortable. We had a great view of the mountains and juniper restaurant had great atmosphere and food was excellent!

10

amy

9 Aug 2025

·

Stayed 1 night

All of the food options are affordable and great. The staff is the friendliest! No matter where you are in the casino and resort every staff member greets you and is so helpful.

6

Matt

16 Jun 2025

·

Stayed 1 night

It’s an ok casino resort. Not sure impressed enough for a return trip it was soso. The deal with last call at bar was very confusing. Restaurants Bars and convenience store close way too early. No food available after 10:30.

10

Stephen

12 Apr 2025

·

Stayed 1 night

Very nice property- great steak house.

10

KATHY

21 May 2025

·

Stayed 4 nights

Great all around. Nice selection of restaurants and hours of availability. The property is impeccable - inside and out. Lovely walk around the property every day. Nice coffee from the Starbucks each morning. Astonishing water pressure in the shower. And the most comfortable bed ever!

10

Merrill

27 Jan 2025

·

Stayed 1 night

We only had the food court as an option to eat dinner and only Starbucks for breakfast.

10

Ann

14 Jun 2025

·

Stayed 1 night

Varied food options in the hotel, well stocked gift shop/cafe, great pool and spas, Staff is very helpful and professional.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$148
February	US$147
March	US$155
April	US$156
May	US$211
June	US$162
July	US$147
August	US$133
September	US$174
October	US$229
November	US$180
December	US$168

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $166	18 $193	19 $205
20 $91	21 $91	22 $119	23 $118	24 $137	25 $212	26 $222
27 $181	28 $184	29 $196	30 $181

Su	Mo	Tu	We	Th	Fr	Sa
				1 $176	2 $305	3 $383
4 $382	5 $380	6 $279	7 $294	8 $292	9 $375	10
11 $187	12 $130	13 $175	14 $213	15 $174	16 $191	17 $199
18 $146	19 $151	20 $172	21 $182	22 $164	23 $196	24 $187
25 $147	26 $162	27 $168	28 $175	29 $178	30 $175	31 $181

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Deluxe Room, 2 Queen Beds

Deluxe Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds (Nm Residents Only)

Guest reviews

Superb

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Santa Ana Star Casino Hotel

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Prices for upcoming dates