Napoli Suite

Horrible experience

The room was clean, the bed was nice and firm. Bedding was fine. Breakfast was well presented. There are a few things that can be done that will make this a really great place to stay. Fix the shower head. Provide a kettle. Just basic repairs to some items like the towel rack and light fixture next to the bed. Free use of the lift when you arrive and check out.

Our check-in experience at this property was extremely unpleasant. From the outset, we felt unsafe. The person who welcomed us appeared to be visually impaired and couldn't even read our booking number from our phone. His role was unclear—he handed us the room keys and then disappeared. After he left, the entire lobby was left in darkness, as he had turned off the lights. Both the neighborhood and the property felt unsafe. One of our rooms had a strong, pervasive smell of cigarette smoke that wouldn’t dissipate, even with the windows open. The lobby also reeked of sewage, making the entire environment unbearable. It’s hard to believe anyone could stay here, and I now question the authenticity of the glowing Google reviews. In fact, they called me a "big liar" in response to my review on Google, which is shocking and unacceptable. I strongly believe Napoli Suites should be reconsidered for inclusion on the Orbitz platform. This property is not up to the standard I have come to expect from Orbitz.

Everything is perfect

We enjoyed our stay here for 3 nights. It was walking distance to everything we needed. The receptionist was excellent. He had a map with many points of interest marked down for us. He also reserved our airport taxi for us for early morning. I loved the old style building with the beautiful door, and stairs going up and was thrilled to have the lift option for our luggage. I highly recommend this place.