We stayed here for 1 night to see a show in Oxford. When we arrived the room was fine, clean useable and suited our purpose, 1 night stay. We got ready to go out and tried to lock the patio door and it would not lock. I contacted the number left for any problems and the lady said dont worry no one will come in !!! This experience spoilt our stay and night in Oxford and I could not sleep knowing anyone could walk into my room during the night. She advised she would have a locksmith there at 10.30pm the same night. I agreed that would be fine with us, however when we came back after the show no-one had been to repair the lock. The comunal kitchen door would not close or lock either.I was advised I would get a calll from the landlord today. That didnt happen either. We feel that no one actually cared, and will be seeling a full refund.
We stayed here for 1 night to see a show in Oxford. When we arrived the room was fine, clean useable and suited our purpose, 1 night stay. We got ready to go out and tried to lock the patio door and it would not lock. I contacted the number left for any problems and the lady said dont worry no one will come in !!! This experience spoilt our stay and night in Oxford and I could not sleep knowing anyone could walk into my room during the night. She advised she would have a locksmith there at 10.30pm the same night. I agreed that would be fine with us, however when we came back after the show no-one had been to repair the lock. The comunal kitchen door would not close or lock either.I was advised I would get a calll from the landlord today. That didnt happen either. We feel that no one actually cared, and will be seeling a full refund.