Name: Holiday Inn Express & Suites - Ottumwa by IHG
Address: 941 North Quincy Avenue, Ottumwa, Iowa, United States of America, Ottumwa, Iowa, US
Price range: US$73–US$192 per night
Rating: 7.83

What guests think

At Holiday Inn Express & Suites - Ottumwa by IHG, guests frequently praise the clean, comfortable rooms, friendly staff, and good breakfast, while recurring criticisms include occasional front desk delays, out-of-order amenities, and breakfast items running out before service ends.

Several reviews also highlight a convenient, generally quiet location with a few walkable dining options. A handful mention room temperature controls or minor in-room maintenance issues. Overall, expect a comfortable, straightforward stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests report multiple out-of-order amenities, including gym AC, an ice machine, a printer, and a broken exterior door; one mentioned a slow elevator and issues getting quarters for the laundry. A few noted the fitness room as good.

Related guest reviews

8

Bryan

7 Dec 2022

·

Stayed 2 nights

Newer hotel with large, functional rooms. Friendly staff. Fitness Room and complimentary breakfast both decent. A few walkable restaurant choices.

10

Lisa

25 Feb 2024

·

Stayed 1 night

Great workout room. Good breakfast

10

Larry

24 Mar 2024

·

Stayed 1 night

Staff was very friendly and did great at making the stay enjoyable! Absolutely only thing we didn’t enjoy was a slow elevator.

6

Elena

17 Aug 2024

·

Stayed 5 nights

I would really like to give a nice review. I will say that check in went great and we received great service. This was our second time staying in this hotel. Our first visit went great. This visit we were disappointed. Quarters were unavailable at the front desk for the coin operated washer and dryer on site. Of course i ran out half way through my cycle at 9p.m.! No one was at the front desk so i called their main line and was told they didn't have any because they ran out (this was a Friday night) and go to the gas station down the road! The next day, the front desk was able to give us two dollars in quarters. We brought them up stairs. Lost one on the floor but we were so excited to find two dimes and a nickel! My son went down to exchange it for a quarter and was refused saying they only take dollars. Luckily we ended up finding the quarter and got our clothes washed. Breakfast food items ran out. Cinnamon rolls were always out except our last day and we were there 5 nights. I got the last salsa, the last butter, and my son got the last bacon. It's unfortunate but I'll probably try a different hotel next time. Location is great, but it's like the staff just is burned out and doesn't care anymore. :(

6

Lisa

4 Aug 2024

·

Stayed 2 nights

Air conditioning didn’t work in exercise room. Ice machine didn’t work on 3. Printer didn’t work. Lots of out of order items and staff acted like things had been out for awhile. You pay a lot of $ to have things not work and amenities unusable.

10

Maxine

3 Oct 2023

·

Fast, polite check-in. Room was clean and comfy. Plenty of parking and well-lit.

4

Patrick

11 Aug 2024

·

Stayed 2 nights

The breakfast was very disappointing. There were no drinks because their juice machine was out of order. No eggs, no biscuits by 8am, no sausage. And there was a broken exterior door that allowed anyone to walk into the hotel.

10

Eric

30 Mar 2024

·

Stayed 1 night

The front desk clerk was friendly, professional, and courteous. The hotel was clean, comfortable and pet-friendly. Breakfast was included and had various good-tasting hot and cold items. We had a great stay. Thank you.

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AI-generated summary based on recent guest reviews

Cleanliness

Most reviews describe the hotel as very clean, including rooms and common areas. A few guests reported lapses such as hair in bedding and dirty carpet.

Related guest reviews

10

Toni

19 Jul 2024

·

Stayed 1 night

Very clean and staff was very welcoming.

10

Jill

26 Feb 2023

·

Stayed 1 night

Clean and great service.

10

John

11 Nov 2023

·

Stayed 1 night

Very clean and affordable . And friendly staff. Recommend of staying in Ottumwa iowa

4

Bashkime

30 Oct 2023

·

Stayed 1 night

This wouldn’t have been a bad experience except it was filthy. There were hairs on the pillow cases and the sheets plus the bathroom floor and tub. That is disgusting. Other than that I wouldn’t have minded the carpet being dirty. My sons feet soles were dirty from walking barefoot. The Employees were nice and the main floor of hotel looked clean and up kept. But the actual room ruined it. Plus other minor things like the window shutter didn’t work and peeling paint by the door. Carpet starting to rip.

8

Carla

11 Jan 2026

·

Stayed 1 night

Clean room

10

Teresa

23 Aug 2024

·

Stayed 2 nights

The breakfast food was really good, the beds were comfortable, and the rooms were clean. All staff was very nice.

10

Jennifer

4 Mar 2024

·

Stayed 1 night

We stayed here overnight as part of a two day road trip. The staff was welcoming and friendly and offered us complimentary water right at the start. They let us know where to find everything we would need and about breakfast service. Overall we had a wonderful stay. The place was clean and well cared for. Our room was clean and stocked with all we could need. There really was no complaints.

10

Maranda

22 Feb 2025

·

Stayed 1 night

Very happy with our stay! Everyone was so nice and it was so very clean!

10

Brad

14 May 2024

·

Stayed 1 night

Very clean, quiet hotel.

10

Kaitlan

1 Mar 2023

·

Stayed 2 nights

Very clean and modern!

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Rooms

Rooms are often described as comfortable and sometimes spacious with quiet surroundings and good beds. Some guests mentioned difficulty controlling temperature and minor maintenance issues like a broken shutter or worn carpet.

Related guest reviews

4

Bashkime

30 Oct 2023

·

Stayed 1 night

This wouldn’t have been a bad experience except it was filthy. There were hairs on the pillow cases and the sheets plus the bathroom floor and tub. That is disgusting. Other than that I wouldn’t have minded the carpet being dirty. My sons feet soles were dirty from walking barefoot. The Employees were nice and the main floor of hotel looked clean and up kept. But the actual room ruined it. Plus other minor things like the window shutter didn’t work and peeling paint by the door. Carpet starting to rip.

8

Bryan

7 Dec 2022

·

Stayed 2 nights

Newer hotel with large, functional rooms. Friendly staff. Fitness Room and complimentary breakfast both decent. A few walkable restaurant choices.

10

Teresa

23 Aug 2024

·

Stayed 2 nights

The breakfast food was really good, the beds were comfortable, and the rooms were clean. All staff was very nice.

8

Rex

2 Mar 2025

·

Stayed 1 night

It was clean and beds were comfortable. Did have a problem trying to control the temperature in the room

6

Michael

27 Nov 2025

·

Stayed 1 night

Nice room, high priced for what it is. Sat around for 15 minutes waiting to be checked in while the front desk lady was nowhere to be found and there was no bell or any way to get ahold of anyone.

8

Russell

7 Oct 2024

·

Stayed 2 nights

It was pretty quiet, but easily accessible.

8

Russell

22 May 2025

·

Stayed 1 night

Room was small but clean and cozy. AC was a little difficult to operate. No exhaust fan in the bathroom!

10

Charlotte

7 Jun 2025

·

Stayed 1 night

Ok. We don’t travel often. Need a good recliner in handicap room.

10

Brad

14 May 2024

·

Stayed 1 night

Very clean, quiet hotel.

10

Shayla

1 Dec 2025

·

Stayed 1 night

Spacious rooms, good breakfast!

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Service

Staff are frequently praised as friendly, welcoming, and helpful. However, several guests experienced waits at the front desk and one reported a rude interaction.

Related guest reviews

10

Melanie

29 Jul 2024

·

Stayed 3 nights

We’ve stayed at this hotel twice now and we love it. The staff is so friendly and they go out of their way for you. The hotel is clean, beds are comfy. Breakfast is free and good. I have zero complaints- We will be back 💖

8

Enrique

28 Apr 2025

·

Stayed 1 night

The person that checked us in was very attentive and friendly. But I had to wait for 5 minutes to checkout. And only found someone by asking the helpful kitchen.

8

Tamara

1 Sept 2025

·

Stayed 1 night

Everything was great. I plan to stay here again. The only negative was nobody at the from desk when we checked in for a good 10-15 minutes.

10

Carolyn

25 Aug 2023

·

Stayed 1 night

We were most impressed with the registration clerks. They were extremely friendly and helpful.

10

Toni

19 Jul 2024

·

Stayed 1 night

Very clean and staff was very welcoming.

2

Dominique

23 May 2023

·

Stayed 1 night

Very rude employee at lobby. Woke me up multiple times while sleeping in the morning to challenge authorization for late check out.

6

Michael

27 Nov 2025

·

Stayed 1 night

Nice room, high priced for what it is. Sat around for 15 minutes waiting to be checked in while the front desk lady was nowhere to be found and there was no bell or any way to get ahold of anyone.

10

Jennifer

4 Mar 2024

·

Stayed 1 night

We stayed here overnight as part of a two day road trip. The staff was welcoming and friendly and offered us complimentary water right at the start. They let us know where to find everything we would need and about breakfast service. Overall we had a wonderful stay. The place was clean and well cared for. Our room was clean and stocked with all we could need. There really was no complaints.

10

Trena

2 Oct 2023

·

Stayed 1 night

Haley was excellent to answer my questions and help us. She helped me reserve a 2nd room for our family. We were moving from Arkansas, and did not get the beds set up.

10

Eric

30 Mar 2024

·

Stayed 1 night

The front desk clerk was friendly, professional, and courteous. The hotel was clean, comfortable and pet-friendly. Breakfast was included and had various good-tasting hot and cold items. We had a great stay. Thank you.

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Location

Location is convenient and generally quiet, with some walkable dining options.

Related guest reviews

8

Bryan

7 Dec 2022

·

Stayed 2 nights

Newer hotel with large, functional rooms. Friendly staff. Fitness Room and complimentary breakfast both decent. A few walkable restaurant choices.

8

Russell

7 Oct 2024

·

Stayed 2 nights

It was pretty quiet, but easily accessible.

6

Elena

17 Aug 2024

·

Stayed 5 nights

I would really like to give a nice review. I will say that check in went great and we received great service. This was our second time staying in this hotel. Our first visit went great. This visit we were disappointed. Quarters were unavailable at the front desk for the coin operated washer and dryer on site. Of course i ran out half way through my cycle at 9p.m.! No one was at the front desk so i called their main line and was told they didn't have any because they ran out (this was a Friday night) and go to the gas station down the road! The next day, the front desk was able to give us two dollars in quarters. We brought them up stairs. Lost one on the floor but we were so excited to find two dimes and a nickel! My son went down to exchange it for a quarter and was refused saying they only take dollars. Luckily we ended up finding the quarter and got our clothes washed. Breakfast food items ran out. Cinnamon rolls were always out except our last day and we were there 5 nights. I got the last salsa, the last butter, and my son got the last bacon. It's unfortunate but I'll probably try a different hotel next time. Location is great, but it's like the staff just is burned out and doesn't care anymore. :(

10

Brad

14 May 2024

·

Stayed 1 night

Very clean, quiet hotel.

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Dining

Many guests enjoyed the free breakfast and found it good or varied. Multiple reviews reported restocking issues, with hot items or drinks unavailable before the end of service.

Related guest reviews

10

Melanie

29 Jul 2024

·

Stayed 3 nights

We’ve stayed at this hotel twice now and we love it. The staff is so friendly and they go out of their way for you. The hotel is clean, beds are comfy. Breakfast is free and good. I have zero complaints- We will be back 💖

10

Armida

8 May 2023

·

Stayed 1 night

Super clean and great breakfast

10

Teresa

23 Aug 2024

·

Stayed 2 nights

The breakfast food was really good, the beds were comfortable, and the rooms were clean. All staff was very nice.

10

Lisa

25 Feb 2024

·

Stayed 1 night

Great workout room. Good breakfast

10

Angela

15 Oct 2023

·

Stayed 1 night

The breakfast was a huge buffet with a lot of options. I was inpressed with the room and dining.

6

Elena

17 Aug 2024

·

Stayed 5 nights

I would really like to give a nice review. I will say that check in went great and we received great service. This was our second time staying in this hotel. Our first visit went great. This visit we were disappointed. Quarters were unavailable at the front desk for the coin operated washer and dryer on site. Of course i ran out half way through my cycle at 9p.m.! No one was at the front desk so i called their main line and was told they didn't have any because they ran out (this was a Friday night) and go to the gas station down the road! The next day, the front desk was able to give us two dollars in quarters. We brought them up stairs. Lost one on the floor but we were so excited to find two dimes and a nickel! My son went down to exchange it for a quarter and was refused saying they only take dollars. Luckily we ended up finding the quarter and got our clothes washed. Breakfast food items ran out. Cinnamon rolls were always out except our last day and we were there 5 nights. I got the last salsa, the last butter, and my son got the last bacon. It's unfortunate but I'll probably try a different hotel next time. Location is great, but it's like the staff just is burned out and doesn't care anymore. :(

6

Amanda

29 Apr 2024

·

Stayed 1 night

We stayed on a Saturday night. We were told that breakfast was served until 10 am. We went down at 9:10 and there were only 2 bagels, instant oatmeal and cereal. All hot food was gone. Some other members of our party were down at 8:30. Same thing for them! If you are going to say food until 10 then there needs to be food until 10. I understand that maybe you run out of one thing and don't refill it but everything?!?! And part of the reason we stayed there is that breakfast was included. Well...it wasn't. Very disappointed.

10

Ben

21 Jan 2025

·

Stayed 2 nights

Enjoyed our stay. The breakfast was very good.

4

Patrick

11 Aug 2024

·

Stayed 2 nights

The breakfast was very disappointing. There were no drinks because their juice machine was out of order. No eggs, no biscuits by 8am, no sausage. And there was a broken exterior door that allowed anyone to walk into the hotel.

10

Shayla

1 Dec 2025

·

Stayed 1 night

Spacious rooms, good breakfast!

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$104
February	US$116
March	US$144
April	US$118
May	US$118
June	US$135
July	US$111
August	US$118
September	US$159
October	US$143
November	US$130
December	US$110

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $82
20 $98	21 $134	22 $134	23 $134	24 $134	25 $83	26 $83
27 $108	28 $174	29 $192	30 $174

Su	Mo	Tu	We	Th	Fr	Sa
				1 $174	2 $91	3 $91
4 $109	5 $174	6 $188	7 $188	8 $174	9 $91	10 $100
11 $109	12 $153	13	14	15 $109	16 $100	17 $91
18 $96	19 $111	20	21 $130	22 $98	23 $104	24 $73
25 $90	26 $111	27 $122	28	29 $115	30 $84	31 $73

Holiday Inn Express & Suites - Ottumwa by IHG

Prices for Holiday Inn Express & Suites - Ottumwa by IHG

Monthly average prices

About this property

Location

Room options

Standard Room

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds

Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Standard Room, 1 King Bed, Accessible (Communications)

Suite, 1 King Bed, Accessible (Communications)

Suite, 2 Queen Beds, Accessible (Communications Accessible)

Suite, 1 King Bed (Living Area)

Suite, 2 Queen Beds, Accessible (Communications, Accessible Tub)

Suite, 2 Queen Beds (Living Area)

Standard Room, 2 Queen Beds, Accessible (Communications)

Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Standard Room, 2 Queen Beds, Accessible (Mobility, Access Tub)

Guest reviews of Holiday Inn Express & Suites - Ottumwa by IHG

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express & Suites - Ottumwa by IHG

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