Is parking available at the property?

Free self parking is available on-site.

What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is served on weekdays from 6:00 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Does the property allow pets?

Pets are allowed in specific rooms only, with a pet fee of USD 25 per pet per night. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is at 12:00 AM and check-out is at 11:30 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Additional accessibility features may be available upon request.

What is the location of the property in relation to key landmarks?

The hotel is located in Ottumwa, within a 5-minute drive of Wayside Park and Quincy Place Mall. It is 1 mi from Greater Ottumwa Park and 1.1 mi from Wildwood Park.

Is there a swimming pool at the property?

Yes, there is an indoor swimming pool available, with access from 9:00 AM to 11:00 PM.

What are the policies for guests staying with children?

Children are allowed at the property, and kids can stay for free up to a certain age, which is not specified.

What are the policies regarding extra beds and cribs?

The property does not specify the availability of extra beds or cribs. Guests should contact the property directly for confirmation and any associated costs.

Holiday Inn Express & Suites - Ottumwa

Average nightly price at Holiday Inn Express & Suites - Ottumwa by IHG by month, last 12 months (USD)
Month	Average price
January	US$104
February	US$116
March	US$144
April	US$118
May	US$118
June	US$135
July	US$111
August	US$118
September	US$126
October	US$143
November	US$130
December	US$110

What guests think

At Holiday Inn Express & Suites - Ottumwa by IHG, guests frequently praise the clean, comfortable rooms, friendly staff, and good breakfast, while recurring criticisms include occasional front desk delays, out-of-order amenities, and breakfast items running out before service ends.

Several reviews also highlight a convenient, generally quiet location with a few walkable dining options. A handful mention room temperature controls or minor in-room maintenance issues. Overall, expect a comfortable, straightforward stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests report multiple out-of-order amenities, including gym AC, an ice machine, a printer, and a broken exterior door; one mentioned a slow elevator and issues getting quarters for the laundry. A few noted the fitness room as good.

Related guest reviews

8

Bryan

7 Dec 2022

·

Stayed 2 nights

Newer hotel with large, functional rooms. Friendly staff. Fitness Room and complimentary breakfast both decent. A few walkable restaurant choices.

10

Lisa

25 Feb 2024

·

Stayed 1 night

Great workout room. Good breakfast

10

Larry

24 Mar 2024

·

Stayed 1 night

Staff was very friendly and did great at making the stay enjoyable! Absolutely only thing we didn’t enjoy was a slow elevator.

6

Elena

17 Aug 2024

·

Stayed 5 nights

I would really like to give a nice review. I will say that check in went great and we received great service. This was our second time staying in this hotel. Our first visit went great. This visit we were disappointed. Quarters were unavailable at the front desk for the coin operated washer and dryer on site. Of course i ran out half way through my cycle at 9p.m.! No one was at the front desk so i called their main line and was told they didn't have any because they ran out (this was a Friday night) and go to the gas station down the road! The next day, the front desk was able to give us two dollars in quarters. We brought them up stairs. Lost one on the floor but we were so excited to find two dimes and a nickel! My son went down to exchange it for a quarter and was refused saying they only take dollars. Luckily we ended up finding the quarter and got our clothes washed. Breakfast food items ran out. Cinnamon rolls were always out except our last day and we were there 5 nights. I got the last salsa, the last butter, and my son got the last bacon. It's unfortunate but I'll probably try a different hotel next time. Location is great, but it's like the staff just is burned out and doesn't care anymore. :(

6

Lisa

4 Aug 2024

·

Stayed 2 nights

Air conditioning didn’t work in exercise room. Ice machine didn’t work on 3. Printer didn’t work. Lots of out of order items and staff acted like things had been out for awhile. You pay a lot of $ to have things not work and amenities unusable.

10

Maxine

3 Oct 2023

·

Fast, polite check-in. Room was clean and comfy. Plenty of parking and well-lit.

4

Patrick

11 Aug 2024

·

Stayed 2 nights

The breakfast was very disappointing. There were no drinks because their juice machine was out of order. No eggs, no biscuits by 8am, no sausage. And there was a broken exterior door that allowed anyone to walk into the hotel.

10

Eric

30 Mar 2024

·

Stayed 1 night

The front desk clerk was friendly, professional, and courteous. The hotel was clean, comfortable and pet-friendly. Breakfast was included and had various good-tasting hot and cold items. We had a great stay. Thank you.

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AI-generated summary based on recent guest reviews

Cleanliness

Most reviews describe the hotel as very clean, including rooms and common areas. A few guests reported lapses such as hair in bedding and dirty carpet.

Related guest reviews

10

Toni

19 Jul 2024

·

Stayed 1 night

Very clean and staff was very welcoming.

10

Jill

26 Feb 2023

·

Stayed 1 night

Clean and great service.

10

John

11 Nov 2023

·

Stayed 1 night

Very clean and affordable . And friendly staff. Recommend of staying in Ottumwa iowa

4

Bashkime

30 Oct 2023

·

Stayed 1 night

This wouldn’t have been a bad experience except it was filthy. There were hairs on the pillow cases and the sheets plus the bathroom floor and tub. That is disgusting. Other than that I wouldn’t have minded the carpet being dirty. My sons feet soles were dirty from walking barefoot. The Employees were nice and the main floor of hotel looked clean and up kept. But the actual room ruined it. Plus other minor things like the window shutter didn’t work and peeling paint by the door. Carpet starting to rip.

8

Carla

11 Jan 2026

·

Stayed 1 night

Clean room

10

Teresa

23 Aug 2024

·

Stayed 2 nights

The breakfast food was really good, the beds were comfortable, and the rooms were clean. All staff was very nice.

10

Jennifer

4 Mar 2024

·

Stayed 1 night

We stayed here overnight as part of a two day road trip. The staff was welcoming and friendly and offered us complimentary water right at the start. They let us know where to find everything we would need and about breakfast service. Overall we had a wonderful stay. The place was clean and well cared for. Our room was clean and stocked with all we could need. There really was no complaints.

10

Maranda

22 Feb 2025

·

Stayed 1 night

Very happy with our stay! Everyone was so nice and it was so very clean!

10

Brad

14 May 2024

·

Stayed 1 night

Very clean, quiet hotel.

10

Kaitlan

1 Mar 2023

·

Stayed 2 nights

Very clean and modern!

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AI-generated summary based on recent guest reviews

Rooms

Rooms are often described as comfortable and sometimes spacious with quiet surroundings and good beds. Some guests mentioned difficulty controlling temperature and minor maintenance issues like a broken shutter or worn carpet.

Related guest reviews

4

Bashkime

30 Oct 2023

·

Stayed 1 night

This wouldn’t have been a bad experience except it was filthy. There were hairs on the pillow cases and the sheets plus the bathroom floor and tub. That is disgusting. Other than that I wouldn’t have minded the carpet being dirty. My sons feet soles were dirty from walking barefoot. The Employees were nice and the main floor of hotel looked clean and up kept. But the actual room ruined it. Plus other minor things like the window shutter didn’t work and peeling paint by the door. Carpet starting to rip.

8

Bryan

7 Dec 2022

·

Stayed 2 nights

Newer hotel with large, functional rooms. Friendly staff. Fitness Room and complimentary breakfast both decent. A few walkable restaurant choices.

10

Teresa

23 Aug 2024

·

Stayed 2 nights

The breakfast food was really good, the beds were comfortable, and the rooms were clean. All staff was very nice.

8

Rex

2 Mar 2025

·

Stayed 1 night

It was clean and beds were comfortable. Did have a problem trying to control the temperature in the room

6

Michael

27 Nov 2025

·

Stayed 1 night

Nice room, high priced for what it is. Sat around for 15 minutes waiting to be checked in while the front desk lady was nowhere to be found and there was no bell or any way to get ahold of anyone.

8

Russell

7 Oct 2024

·

Stayed 2 nights

It was pretty quiet, but easily accessible.

8

Russell

22 May 2025

·

Stayed 1 night

Room was small but clean and cozy. AC was a little difficult to operate. No exhaust fan in the bathroom!

10

Charlotte

7 Jun 2025

·

Stayed 1 night

Ok. We don’t travel often. Need a good recliner in handicap room.

10

Brad

14 May 2024

·

Stayed 1 night

Very clean, quiet hotel.

10

Shayla

1 Dec 2025

·

Stayed 1 night

Spacious rooms, good breakfast!

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AI-generated summary based on recent guest reviews

Service

Staff are frequently praised as friendly, welcoming, and helpful. However, several guests experienced waits at the front desk and one reported a rude interaction.

Related guest reviews

10

Melanie

29 Jul 2024

·

Stayed 3 nights

We’ve stayed at this hotel twice now and we love it. The staff is so friendly and they go out of their way for you. The hotel is clean, beds are comfy. Breakfast is free and good. I have zero complaints- We will be back 💖

8

Enrique

28 Apr 2025

·

Stayed 1 night

The person that checked us in was very attentive and friendly. But I had to wait for 5 minutes to checkout. And only found someone by asking the helpful kitchen.

8

Tamara

1 Sept 2025

·

Stayed 1 night

Everything was great. I plan to stay here again. The only negative was nobody at the from desk when we checked in for a good 10-15 minutes.

10

Carolyn

25 Aug 2023

·

Stayed 1 night

We were most impressed with the registration clerks. They were extremely friendly and helpful.

10

Toni

19 Jul 2024

·

Stayed 1 night

Very clean and staff was very welcoming.

2

Dominique

23 May 2023

·

Stayed 1 night

Very rude employee at lobby. Woke me up multiple times while sleeping in the morning to challenge authorization for late check out.

6

Michael

27 Nov 2025

·

Stayed 1 night

Nice room, high priced for what it is. Sat around for 15 minutes waiting to be checked in while the front desk lady was nowhere to be found and there was no bell or any way to get ahold of anyone.

10

Jennifer

4 Mar 2024

·

Stayed 1 night

We stayed here overnight as part of a two day road trip. The staff was welcoming and friendly and offered us complimentary water right at the start. They let us know where to find everything we would need and about breakfast service. Overall we had a wonderful stay. The place was clean and well cared for. Our room was clean and stocked with all we could need. There really was no complaints.

10

Trena

2 Oct 2023

·

Stayed 1 night

Haley was excellent to answer my questions and help us. She helped me reserve a 2nd room for our family. We were moving from Arkansas, and did not get the beds set up.

10

Eric

30 Mar 2024

·

Stayed 1 night

The front desk clerk was friendly, professional, and courteous. The hotel was clean, comfortable and pet-friendly. Breakfast was included and had various good-tasting hot and cold items. We had a great stay. Thank you.

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AI-generated summary based on recent guest reviews

Location

Location is convenient and generally quiet, with some walkable dining options.

Related guest reviews

8

Bryan

7 Dec 2022

·

Stayed 2 nights

Newer hotel with large, functional rooms. Friendly staff. Fitness Room and complimentary breakfast both decent. A few walkable restaurant choices.

8

Russell

7 Oct 2024

·

Stayed 2 nights

It was pretty quiet, but easily accessible.

6

Elena

17 Aug 2024

·

Stayed 5 nights

I would really like to give a nice review. I will say that check in went great and we received great service. This was our second time staying in this hotel. Our first visit went great. This visit we were disappointed. Quarters were unavailable at the front desk for the coin operated washer and dryer on site. Of course i ran out half way through my cycle at 9p.m.! No one was at the front desk so i called their main line and was told they didn't have any because they ran out (this was a Friday night) and go to the gas station down the road! The next day, the front desk was able to give us two dollars in quarters. We brought them up stairs. Lost one on the floor but we were so excited to find two dimes and a nickel! My son went down to exchange it for a quarter and was refused saying they only take dollars. Luckily we ended up finding the quarter and got our clothes washed. Breakfast food items ran out. Cinnamon rolls were always out except our last day and we were there 5 nights. I got the last salsa, the last butter, and my son got the last bacon. It's unfortunate but I'll probably try a different hotel next time. Location is great, but it's like the staff just is burned out and doesn't care anymore. :(

10

Brad

14 May 2024

·

Stayed 1 night

Very clean, quiet hotel.

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AI-generated summary based on recent guest reviews

Dining

Many guests enjoyed the free breakfast and found it good or varied. Multiple reviews reported restocking issues, with hot items or drinks unavailable before the end of service.

Related guest reviews

10

Melanie

29 Jul 2024

·

Stayed 3 nights

We’ve stayed at this hotel twice now and we love it. The staff is so friendly and they go out of their way for you. The hotel is clean, beds are comfy. Breakfast is free and good. I have zero complaints- We will be back 💖

10

Armida

8 May 2023

·

Stayed 1 night

Super clean and great breakfast

10

Teresa

23 Aug 2024

·

Stayed 2 nights

The breakfast food was really good, the beds were comfortable, and the rooms were clean. All staff was very nice.

10

Lisa

25 Feb 2024

·

Stayed 1 night

Great workout room. Good breakfast

10

Angela

15 Oct 2023

·

Stayed 1 night

The breakfast was a huge buffet with a lot of options. I was inpressed with the room and dining.

6

Elena

17 Aug 2024

·

Stayed 5 nights

I would really like to give a nice review. I will say that check in went great and we received great service. This was our second time staying in this hotel. Our first visit went great. This visit we were disappointed. Quarters were unavailable at the front desk for the coin operated washer and dryer on site. Of course i ran out half way through my cycle at 9p.m.! No one was at the front desk so i called their main line and was told they didn't have any because they ran out (this was a Friday night) and go to the gas station down the road! The next day, the front desk was able to give us two dollars in quarters. We brought them up stairs. Lost one on the floor but we were so excited to find two dimes and a nickel! My son went down to exchange it for a quarter and was refused saying they only take dollars. Luckily we ended up finding the quarter and got our clothes washed. Breakfast food items ran out. Cinnamon rolls were always out except our last day and we were there 5 nights. I got the last salsa, the last butter, and my son got the last bacon. It's unfortunate but I'll probably try a different hotel next time. Location is great, but it's like the staff just is burned out and doesn't care anymore. :(

6

Amanda

29 Apr 2024

·

Stayed 1 night

We stayed on a Saturday night. We were told that breakfast was served until 10 am. We went down at 9:10 and there were only 2 bagels, instant oatmeal and cereal. All hot food was gone. Some other members of our party were down at 8:30. Same thing for them! If you are going to say food until 10 then there needs to be food until 10. I understand that maybe you run out of one thing and don't refill it but everything?!?! And part of the reason we stayed there is that breakfast was included. Well...it wasn't. Very disappointed.

10

Ben

21 Jan 2025

·

Stayed 2 nights

Enjoyed our stay. The breakfast was very good.

4

Patrick

11 Aug 2024

·

Stayed 2 nights

The breakfast was very disappointing. There were no drinks because their juice machine was out of order. No eggs, no biscuits by 8am, no sausage. And there was a broken exterior door that allowed anyone to walk into the hotel.

10

Shayla

1 Dec 2025

·

Stayed 1 night

Spacious rooms, good breakfast!

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4 $133	5 $130	6 $80	7 $73
8 $98	9 $119	10 $119	11 $149	12 $149	13 $90	14 $90
15 $118	16 $149	17 $149	18 $164	19 $149	20 $87	21 $86
22 $122	23 $109	24 $109	25 $103	26 $104	27 $90	28 $90
29 $105	30 $109

Su	Mo	Tu	We	Th	Fr	Sa
		1 $109	2 $112	3 $96	4 $108	5 $109
6 $135	7 $132	8	9 $132	10 $90	11 $117	12 $113
13 $130	14 $112	15	16 $135	17 $90	18 $109	19 $85
20 $105	21 $87	22 $108	23 $109	24 $110	25 $95	26 $85
27 $130	28 $109	29 $109	30 $87	31 $103

Holiday Inn Express & Suites - Ottumwa by IHG

Prices for Holiday Inn Express & Suites - Ottumwa by IHG

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds

Standard Room

Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Standard Room, 1 King Bed, Accessible (Communications)

Suite, 1 King Bed, Accessible (Communications)

Suite, 2 Queen Beds, Accessible (Communications Accessible)

Suite, 1 King Bed (Living Area)

Suite, 2 Queen Beds (Living Area)

Suite, 2 Queen Beds, Accessible (Communications, Accessible Tub)

Standard Room, 2 Queen Beds, Accessible (Communications)

Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Standard Room, 2 Queen Beds, Accessible (Mobility, Access Tub)

Guest reviews of Holiday Inn Express & Suites - Ottumwa by IHG

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express & Suites - Ottumwa by IHG

Prices for upcoming dates