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Hilton Garden Inn Chicago Downtown South Loop - Image 1
Hilton Garden Inn Chicago Downtown South Loop - Room
Hilton Garden Inn Chicago Downtown South Loop - Room
Hilton Garden Inn Chicago Downtown South Loop - Pool
Hilton Garden Inn Chicago Downtown South Loop - Restaurant

Hilton Garden Inn Chicago Downtown South Loop


Amenities

  • Swimming pool

  • Laundry service

  • Elevator / Lift

  • Business Center

  • Multilingual Staff

  • Safe-Deposit Box

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Property description

Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a terrace. Additional features at this hotel include complimentary wireless internet access, a television in a common area, and barbecue grills.
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Guest reviews

What guests think

AI-generated summary based on recent guest reviews

At Hilton Garden Inn Chicago Downtown South Loop, travelers often praise the walkable location near Grant Park and transit, friendly staff, clean rooms, and skyline or lake views, while noting recurring hiccups with housekeeping, elevators/keys, pricey sometimes-full valet, and noise.

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Facilities

Mixed

Cleanliness

Inconsistent

Service

Friendly

Location

Walkable

Dining

Limited

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6

Carly

IAN-logo

3 weeks ago

·

Stayed 1 night

We had a fine one-night stay and appreciated this hotel's convenient location for visiting the museums. The room was clean with a nice view and the pool area was good. There were a couple of big downers, though. The mini-fridge in our room didn't work. Turned out it was unplugged and cooled down fairly quickly once we plugged it in. But we shouldn't have had to do that ourselves! There were no regular coffee pods in our room, only decaf and tea. Really? Especially considering the lack of complimentary breakfast, I expected at least access to a cup of coffee in the morning. I booked our stay knowing this was a budget option rather than a full-service hotel, but I would probably not stay here again due to the lack of even the most basic conveniences like a working fridge and coffee for the in-room coffee maker.
We had a fine one-night stay and appreciated this hotel's convenient location for visiting the museums. The room was clean with a nice view and the pool area was good. There were a couple of big downers, though. The mini-fridge in our room didn't work. Turned out it was unplugged and cooled down fairly quickly once we plugged it in. But we shouldn't have had to do that ourselves! There were no regular coffee pods in our room, only decaf and tea. Really? Especially considering the lack of complimentary breakfast, I expected at least access to a cup of coffee in the morning. I booked our stay knowing this was a budget option rather than a full-service hotel, but I would probably not stay here again due to the lack of even the most basic conveniences like a working fridge and coffee for the in-room coffee maker.

10

Andrew

IAN-logo

3 weeks ago

·

Stayed 2 nights

Room and property were very nice. Good location and easy to get to.
Room and property were very nice. Good location and easy to get to.

6

Yolanda

IAN-logo

3 weeks ago

·

Stayed 3 nights

I checked the bathroom and saw black mold like substanceI took pictures. Showed them to hotel clerk who was kind and gave me a new room key. The 2nd bathroom had black mold substance worst than the first room. I took pictures and got a room key for a 3rd room. It was mold free bathroom. The WiFi code did not work properly. Room phone did not work in 3rd room. Warning, if you stay here check the bathroom for black mold substance before you unpack. I will not be returning to this hotel.
I checked the bathroom and saw black mold like substanceI took pictures. Showed them to hotel clerk who was kind and gave me a new room key. The 2nd bathroom had black mold substance worst than the first room. I took pictures and got a room key for a 3rd room. It was mold free bathroom. The WiFi code did not work properly. Room phone did not work in 3rd room. Warning, if you stay here check the bathroom for black mold substance before you unpack. I will not be returning to this hotel.

8

Paul

IAN-logo

3 weeks ago

·

Stayed 2 nights

Very comfortable room with a fabulous view. The first night (a Friday) we had noisy neighbors all night, but the next night was quiet. The hair conditioner bottle was empty and they brought us a replacement bottle but it wasn't conditioner but liquid hand soap. But otherwise it's a nice hotel and very convenient to the Southshore train line.
Very comfortable room with a fabulous view. The first night (a Friday) we had noisy neighbors all night, but the next night was quiet. The hair conditioner bottle was empty and they brought us a replacement bottle but it wasn't conditioner but liquid hand soap. But otherwise it's a nice hotel and very convenient to the Southshore train line.

10

Lori

IAN-logo

1 May 2026

·

Stayed 2 nights

Had a great stay. No hassle, great location.
Had a great stay. No hassle, great location.

55 E 11th Street, Chicago, Illinois, United States of America

Location

With a stay at Hilton Garden Inn Chicago Downtown South Loop in Chicago (Downtown Chicago), you'll be steps from State Street and 13 minutes by foot from Lake Michigan. This hotel is 0.8 mi (1.2 km) from Grant Park and 0.6 mi (1 km) from Field Museum of Natural History.

State Street(0.1 Miles)

Dearborn Station(0.4 Miles)

Columbia College Chicago(0.4 Miles)

Auditorium Building and Theatre(0.5 Miles)

Lakefront Trail(0.5 Miles)

Roosevelt University(0.5 Miles)

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Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

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Check-in

Check-out

From 16:00 to 00:00

Before 11:00


Good to know

Additional policies and info about this property.

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Optional extras

Additional paid services you can request.

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FAQs

Parking is available on-site and is covered. There is limited parking available, and valet parking is also offered for a fee of USD 70 per night, which includes in/out privileges. Height restrictions apply for parking.


Full breakfasts are available for a fee, approximately USD 10 to 20 for adults and USD 5 to 10 for children. Breakfast is served on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.


Pets are allowed at the property, with a maximum fee of USD 50 per accommodation, per stay. Service animals are exempt from fees.


Check-in time is at 4:00 PM, and check-out time is at 11:00 AM. Late check-out is available for a fee, subject to availability. Guests can request early or late check-in/check-out at the front desk.

The property features elevators, step-free entrances, and wheelchair-accessible facilities including the registration desk, parking, public areas, rooms, and bathrooms. There is also a wheelchair-accessible pool.


The hotel is located in downtown Chicago, just steps from State Street and approximately 13 minutes by foot from Lake Michigan. It is 0.8 miles from Grant Park and 0.6 miles from the Field Museum of Natural History.


Yes, the property features a swimming pool. Details regarding whether it is indoor or outdoor, heated or not, and operational hours are not provided.


Children are allowed to stay free when occupying the parent or guardian's room, using existing bedding.


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