Cresthaven Inn JFK

I had a terrible stay there! I strongly ask for a refund! ---Problems:--- Basement assigned: $2xx for a basement room, really not worth the price! hotel front desk just refused to change room. Dirty Room: smelled when entered, front desk just gave an air fresher Loud Neighbor: next to busy railway, too loud to go to sleep Defective bath fan: too humid when showering Poor Guest Experience: told front desk that bath fan not working. they promised to fix but nobody showed up at all Room too hot: front desk sent personnel to fix AC but his instructions didn't help Poor bedding: broken/slanted mattress made me sliding to ground several times Noisy hotel hallway: some people spoke/argued there very loudly all night.

Shining stars

I booked this property for an overnight stay . When we arrived the place smelled moldy and like mildew . When i reached my room i discovered bed bugs crawling on pillows as well as bed . I immediately gathered my things and went to front desk where i was told i could be giving another room but not a refund . Asked to speak to higher ups and the lady posing as the manger claims no one is over her for ke to speak with . This was so exhausting from driving 3 hours then dealing with this then having to find other accommodations for the night . This place is disgusting and the health department will be hearing from me .

love it there

Staff were great , young woman at the front desk was a sweetheart