SpringHill Suites by Marriott New York JFK Airport/Jamaica

No one came to pick us up and we ended staying at the airport. I will not be paying for the hotel. Terrible experience, 3 seniors and 2 children and myself waited almost an hour for shuttle and multiple calls but no shuttle to hotel.

I do not recommend staying at this property if you're traveling with a car. Their parking spaces are limited, not well designed and not directly accessible from the hotel. And they charge $40 per day.

Waited for 1.5 hours in JFK for the shuttle, and then a full bus came, leaving most of the people behind! All the at midnight!

We were very disappointed. We took that hotel because it was easy to find, with a free shuttle from the airport. Unfortunately, the shuttle never came and we had very hard time to get to the hotel. We calld the hotel like 5 times and they proposed nothing, just saying : shuttle is a free service, not a mandatory service. As such, just be prpared to add a 30dollars cab to the fee, as ther is no way to get there except by cab.

Hotel was nice and clean but parking was horrible you pay for parking but might not have a spot and if you have a lot of luggage get out in the front and get luggage inside because you have to walk two levels up and around the building to get to the front entrance

If you want the shuttle from JFK, you will call the hotel and press 2. Then they will tell you to call a different number. Now you need to find a pen and paper to write the number. We called the number, then it said to text and provide your code which we do not know what it is! We called the main number and pressed 0 for assistance and of course no one answers. We ended up spending 30 minutes calling at different time using our international cell phone (roaming charges) until finally someone answered. In addition, we arrived at the hotel for check-in and there was no greetings and lacked customer service. Note that 1 night cost us $389 plus tax ($440 total). It is not worth staying there and we plan to not use this hotel during our quarterly trip to New York.

I have stayed in 4 different hotels during my 17 day trip. By far this is the worst. I waited for the shuttle for one hour and never showed up. Their customer service does not answer the calls….

The staff were good, the room was nice. The location was ok. The parking garage was terrible. Very limited parking space and same emtrance and exit. As i was going in the garage I had to reverse out so that someone leaving the garage could exit so i go down in the garage. That makes no sense. Then i have to pay to park and the spacing in the garage is horrible. If you get in late the only parking spots causes you to block in someone. Pleaae fix the garage. Its really inconvenient.

Seems recently renovated and clean with compact space footprint; parking was awkward. Surrounding area wasn't very appealing.

The hotel itself was beautiful. The room was clean and spacious. Parking was a nightmare. They have a parking garage but there are barely any spots and to enter the garage you have to call the front desk and wait for them to buzz you in. Not convenient in Queens

Hotel was very clean, rooms were beautiful! Furniture from West Elm! Breakfast was basic, bagels, oatmeal etc. Staff was very accommodating.

Everything was clean. Breakfast was delicious. Easy in and out for an overnight business trip.

Very nice and clean, staff members are nice and helpful. The airport shuttle is definitely a plus.

The bathroom shower was not clean.

The room smelled like urine. It was gross. Poor area, not safe.

Everyone was very nice, the hotel was clean and updated, too.

Clean and beautiful hotel!

Lawrence was very professional and helpful with directions and Customer Service. Food staff was not friendly or helpful at all. If a guest noticed you're out of syrup 5-10 minutes before breakfast is over it would help to say " I'm sorry but I can't give you more syrup because breakfast is over", not just ignore and walk away (rude). Upon checkout, the young guy said I would have to reserve shuttle to Airport an hour in advance- but when that hour came I was not on the list. Had to run out to the street to catch the driver who was just in the lobby looking for another passenger. Not to mention- I called for shuttle pick-up from the airport and was told it would take 20-30 minutes. An hour and half past still no shuttle. Had to call Lift, slow as the driver went upon arrival the shuttle was just parked in front of the hotel. So unprofessional, (unless they have a certain number they must meet before going out). Overall the Rooms were very clean and comfortable. Housekeeping was amazing! Always remember to tip your maid service they work hard to keep rooms clean. One small note to management- I know it's summer and moist. Please Spray your fitness, Lobby & C Level Bathrooms daily for the gnats! They were annoying.... OVERALL- I would stay again for the room comfort and cleanliness of the hotel with roomy space compared to others. I am a frequent Springhill Suites nationwide Customer!!

It was a very nice facility when you got inside and everything was nice, clean & new. Not many restaurants nearby but I guess not that much of a problem. All and all a very nice stay.

I’ve stayed at this hotel several times I like the location short walk to the subway and they pick up from the airport. All the breakfast is very good. The hotel is very clean and it’s in a decent area.

Hotel was very clean, rooms were beautiful! Furniture from West Elm! Breakfast was basic, bagels, oatmeal etc. Staff was very accommodating.

The room is very spacious, very clean and comfortable. I've always loved Marriott mattress! The location is excellent.

for some reason, there was no hair dryer. This is the first time I have run into this anywhere.

It was clean, cozy & comfortable. It suited our needs perfectly. Plenty of hangers. The temperature was easy to control. The couch pulled out into a bed with bedding already available in the room. The lighting was nice and appropriate with reading light options. The bathroom had just the right amount of shelving & space for 2 people. The staff was friendly. The breakfast area & conferences rooms were very nice. I did not use maid service, so I don't know about eco-friendliness. Locally, there was a McD's, Wendy, & Dunkin' close by for a quick snack or meal. It is close 2 different subway/train options: 5 min Uber to Jamaica LIRR and a short 5-8 min walk to the subway entrance. It is about an hours ride from Manhattan to the hotel during rush hour, but about 30 mins by LIRR rail plus a 5 min Uber. We did not try to find any upscale restaurants in the area. But after sightseeing in Manhattan, it was nice to spend cozy evenings in the hotel.

The room was extremely cramped and in the basement. Other than that, everything was great.

My room was very noisy

Pros: The staff were amazing. The woman who checked us in on 10/9 around 5pm was kind and very helpful. The room was spacious. The bed was comfortable. The bathroom with simple and clean. The hotel is located very close to their airport; maybe 20 minutes with the lights and traffic. Cons: The transportation they have only picks up and drops off in one place. We found it much easier to bring our car to a long term parking lot and take their shuttle to and from the airport. There is only street parking for the hotel. I don't know where else we would have parked if we didn't find a space out front. The elevators only worked when you scanned your room key. I was asked twice to give people entry who "didn't have their room key". When I told them I would not help them and to go to the front desk, they walked out of the hotel. This did not make me feel very safe at all. One man even got upset with me that I would not scan my key to give him access to some random hallway. NO thanks. Lastly, the main lock on our door was missing. It was late when I realized, so I used the couch and my luggage to secure the door so no one could come in. There was truly no where to sit and eat. You had all the fast food restaurants within walking distance, but it was not what I had in mind for a relaxing dinner before our travel day with an 18 month old. Advice: bring some white noise!

Room was clean and modern. Staff was very nice. However, the area around the hotel was dirty and it did not feel safe. Utilized shuttle service to and from JFK. Slight wait for pick up on both ends. Rate shuttle service 4/5. I would stay there again if needing hotel around JFK. It seems that many airline staff utilize this hotel and I believe this is a positive. However, probably would not venture out on foot in the area.

I'm surprised to find this place in this neighborhood but glad that it's there. The rooms are relatively cold for these months and the heat is hard to adjust. Otherwise, I love the decor of the room, it's a very relaxing vibe.

For a new property, there were surprising things that didn’t work in my room - one of the light switches, several of the outlets were plugged (could not plug anything into them). I liked the room layout and planning. There was tremendous street noise all night and construction noise in the morning. Surrounding neighborhood is dirty and unsafe compared to others I have experienced around the world.

The property was overbooked and the receptionist tried to look for other hotels nearby but there was none. I had to stay the entire night in the cafeteria. Expedia needs to refund me US$260

Customer service was horrible. Reception is I almost checked out on my 2nd day after receptionist guy with Glasses was nasty to me... i will never step foot in that hotel again because of him.. beautiful place tho but its sad that customer services is poor.

If you want the shuttle from JFK, you will call the hotel and press 2. Then they will tell you to call a different number. Now you need to find a pen and paper to write the number. We called the number, then it said to text and provide your code which we do not know what it is! We called the main number and pressed 0 for assistance and of course no one answers. We ended up spending 30 minutes calling at different time using our international cell phone (roaming charges) until finally someone answered. In addition, we arrived at the hotel for check-in and there was no greetings and lacked customer service. Note that 1 night cost us $389 plus tax ($440 total). It is not worth staying there and we plan to not use this hotel during our quarterly trip to New York.

Excellent front end staff! Shuttle service, breakfast, room all were excellent. Location was a plus!

The young ladies who checked us in were a delight. Super pleasant and informative. A breath of fresh air.

Lawrence was very professional and helpful with directions and Customer Service. Food staff was not friendly or helpful at all. If a guest noticed you're out of syrup 5-10 minutes before breakfast is over it would help to say " I'm sorry but I can't give you more syrup because breakfast is over", not just ignore and walk away (rude). Upon checkout, the young guy said I would have to reserve shuttle to Airport an hour in advance- but when that hour came I was not on the list. Had to run out to the street to catch the driver who was just in the lobby looking for another passenger. Not to mention- I called for shuttle pick-up from the airport and was told it would take 20-30 minutes. An hour and half past still no shuttle. Had to call Lift, slow as the driver went upon arrival the shuttle was just parked in front of the hotel. So unprofessional, (unless they have a certain number they must meet before going out). Overall the Rooms were very clean and comfortable. Housekeeping was amazing! Always remember to tip your maid service they work hard to keep rooms clean. One small note to management- I know it's summer and moist. Please Spray your fitness, Lobby & C Level Bathrooms daily for the gnats! They were annoying.... OVERALL- I would stay again for the room comfort and cleanliness of the hotel with roomy space compared to others. I am a frequent Springhill Suites nationwide Customer!!

Great overnight stay, comfortable beds, great staff, great breakfast…neighborhood is not a great one for walking parks or dining. 10 min (depending on traffic) to JFK with shuttle

Terrific front desk staff. Competent and helpful and friendly.

I arrived JFK around 11pm and texted for the Shuttle only to learn that the hotel was completely sold out and would not honor my reservation. They did nothing to help me secure a new reservation. I ended up having to pay much more and have to take Uber to and from for even more additional expense. It was a very unpleasant experience.

Lawrence, duty officer for that timing was efficient, friendly, welcoming and helpful despite being the only one doing guest intake, including staff from arriving flights.

The person in reception was very helpfull and nice! They geve all raccomandatio on how ti visit central park and brooklin bridge! The hotel is very close to the metro station and to jfk airport.. so perfect to mouve smoothly and easy to New York

Loved this place! Staff was super friendly and helpful. Would definitely come again. Only downside is the surrounding area. Doesnt feel safe at all to walk around at night so Uber is a must if you’re going.

Very clean, new hotel. Breakfast was great with lots of hot options, fruit , cereals. We paid for parking and liked that it was a secure lot and easy to come and go. The only issue was that we didn’t feel comfortable with the closest subway station at night and ended up taking a Lyft to avoid walking there late at night.

Nice hotel. Conveniently located and near public transportation.

We like to stay at Marriotts. This was the worst! The area that the hotel is located is horrible and unsafe to walk. Drug dealing, loud music from cars all night and police sirens constantly would describe the environment. The hotel inside is nice. The employees are also nice. Our room was very nice. The surrounding area around the entire neighborhood of the hotel is scary. It feels unsafe to walk to the subway from the hotel. I would not recommend this property.

Room was clean and modern. Staff was very nice. However, the area around the hotel was dirty and it did not feel safe. Utilized shuttle service to and from JFK. Slight wait for pick up on both ends. Rate shuttle service 4/5. I would stay there again if needing hotel around JFK. It seems that many airline staff utilize this hotel and I believe this is a positive. However, probably would not venture out on foot in the area.

Great overnight stay, comfortable beds, great staff, great breakfast…neighborhood is not a great one for walking parks or dining. 10 min (depending on traffic) to JFK with shuttle

For a new property, there were surprising things that didn’t work in my room - one of the light switches, several of the outlets were plugged (could not plug anything into them). I liked the room layout and planning. There was tremendous street noise all night and construction noise in the morning. Surrounding neighborhood is dirty and unsafe compared to others I have experienced around the world.

I’ve stayed at this hotel several times I like the location short walk to the subway and they pick up from the airport. All the breakfast is very good. The hotel is very clean and it’s in a decent area.

The property was excellent however at. Night the area around the hotel did not feel safe.

Hotel was very clean, rooms were beautiful! Furniture from West Elm! Breakfast was basic, bagels, oatmeal etc. Staff was very accommodating.

overall ok ; thought continental breakfast one of the better; poor shuttle experience arriving from JFK

Everything was clean. Breakfast was delicious. Easy in and out for an overnight business trip.

The hotel is nice. The staff is very friendly and helpful. The neighborhood is a bit questionable especially after dark. Close to the subway making it easy to travel to the city. Not much of a breakfast selection. Definitely a good choice with easy airport access.

Very clean, new hotel. Breakfast was great with lots of hot options, fruit , cereals. We paid for parking and liked that it was a secure lot and easy to come and go. The only issue was that we didn’t feel comfortable with the closest subway station at night and ended up taking a Lyft to avoid walking there late at night.

Perfect for a quick stay before heading to the airport. There is a shuttle service to the airport which is ideal. No restaurant or bar, just a small “snack hall” type thing. I ordered UberEats which was easy enough. Staff was very friendly and rooms didn’t have the little bottles of shower gel etc and had it in refillable bottles in the shower. Always a bonus in my mind. Much more environmentally friendly. Would stay again

Lawrence was very professional and helpful with directions and Customer Service. Food staff was not friendly or helpful at all. If a guest noticed you're out of syrup 5-10 minutes before breakfast is over it would help to say " I'm sorry but I can't give you more syrup because breakfast is over", not just ignore and walk away (rude). Upon checkout, the young guy said I would have to reserve shuttle to Airport an hour in advance- but when that hour came I was not on the list. Had to run out to the street to catch the driver who was just in the lobby looking for another passenger. Not to mention- I called for shuttle pick-up from the airport and was told it would take 20-30 minutes. An hour and half past still no shuttle. Had to call Lift, slow as the driver went upon arrival the shuttle was just parked in front of the hotel. So unprofessional, (unless they have a certain number they must meet before going out). Overall the Rooms were very clean and comfortable. Housekeeping was amazing! Always remember to tip your maid service they work hard to keep rooms clean. One small note to management- I know it's summer and moist. Please Spray your fitness, Lobby & C Level Bathrooms daily for the gnats! They were annoying.... OVERALL- I would stay again for the room comfort and cleanliness of the hotel with roomy space compared to others. I am a frequent Springhill Suites nationwide Customer!!

Will not stay at this hotel again, the airport shuttle was a no show, had too find our own way to hotel, and the breakfast was one of the poorest excuse we have seen in all of our travels.

Great overnight stay, comfortable beds, great staff, great breakfast…neighborhood is not a great one for walking parks or dining. 10 min (depending on traffic) to JFK with shuttle

Breakfast buffet was amazing.