Name: Fairfield Inn & Suites Franklin
Address: 350 Paris Drive, Franklin, Indiana, United States of America, Franklin, Indiana, US
Price range: US$155–US$313 per night
Rating: 8.7

What guests think

Across recent reviews, Fairfield Inn & Suites Franklin is praised for clean, comfortable rooms, friendly staff, and a convenient location near I-65 and dining, while guests also note uneven service and recurring maintenance issues that occasionally impact comfort.

Many describe the property as quiet and modern, with spacious suites and pleasant outdoor seating areas. The indoor pool is consistently described as small, and several guests reported closures, cold water, or heavy chlorine. Breakfast feedback ranges from fantastic and well stocked to mediocre or not ready on time. Expect a generally comfortable, convenient stay with occasional hiccups.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities feedback is mixed. The indoor pool is repeatedly described as very small and at times dirty, over-chlorinated, cold, or temporarily closed; guests also mention a pleasant outdoor fire pit/patio, a decent gym, well-lit parking, and occasional elevator/door issues.

Related guest reviews

6

Sharon

17 Jul 2024

·

Stayed 5 nights

Besides the 1 elevator breaking down, this was just an average hotel stay. Nothing fancy.

8

Dawn

27 Aug 2025

·

Stayed 2 nights

Very friendly staff and had an amazing outdoor fire feature.

10

Brandy

28 Jun 2025

·

Stayed 2 nights

Comfortable beds, nice big bathroom staff was very friendly pool was a little small outdoor area was very nice

10

Chelsey

8 Jun 2025

·

Stayed 1 night

Absolutely amazing! The last Fairfield we stayed at was horrible, but this one was amazing! I do not have a single complaint! The bed and pillows were super comfy. The room was very clean. Pool was small but clean! The outside patio area was great! The breakfast was fantastic!

6

Amanda

2 Jun 2025

·

Stayed 2 nights

The stay was great. But need to address the pool. That was one reason we stayed there was for the pool. The pool was disgustingly dirty. They did a chemical shock Saturday morning. So couldn’t swim during our stay. Even though the staff said it was ok. It is not, you are not suppose to swim in it for 24 hours. Because of the chemicals. They didn’t have a sign up to tell you the pool was out of service. We had to go to the front desk and then they told us. There were other families that wanted to swim. Plus there were a lot of kids there because of a baseball tournament that would have swam, for sure. These things should be scheduled before the weekend. Weekends are usually busier than during the week. Poor management on that.

10

Wesley

6 Jul 2025

·

Stayed 2 nights

Perfectly set up very spacious clean friendly relaxing just right for couples nice gym small pool nice outdoor seating areas

8

Lora

3 Feb 2025

·

Stayed 3 nights

It has been a good stay, but it would have been better if the pool water was warmer. It made it very hard to entertain our Granddaughter. But everything else was outstanding.

8

Erin

25 Jun 2024

·

Stayed 2 nights

Convenient location to interstate. Well lit, adequate parking. Well maintained. Several quick, fast food option near by.

6

Melissa

4 Jul 2024

·

Stayed 1 night

Staff was not friendly. Front desk clerk looked bothered to check us in. We found our room door ajar when first entering.Mostly clean but the soap scum in the shower did not look like it had been addressed. Loud dripping sound in the middle of the night on the other side of the wall that our beds were against kept me awake during the night. Breakfast was blah. Gym is decent. Hotel is in a nice area. Close to freeway and food. If I was going to be in the hotel room for longer than a night I might find somewhere else to stay.

6

Deborah L

3 Jul 2024

·

Stayed 6 nights

The pool was to small

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Cleanliness

Cleanliness earns frequent praise, but several reviews report serious lapses such as unclean beds, pests, bathroom mold or soap scum, and missed housekeeping. Overall standards appear inconsistent between stays.

Related guest reviews

8

Renae

16 Jan 2024

·

Stayed 1 night

Overall our stay was good. Our room could have been cleaned better prior to our arrival. The continental breakfast is mediocre at best.

10

Tammy

6 Jul 2025

·

Stayed 1 night

Very clean

2

Elizabeth

16 Jul 2025

·

Stayed 1 night

Several unpleasant experiences during our one night stay. Staff weren't friendly, the lady at the front during check-in rolled her eyes at my question of if they had forks so that we could eat the mac n cheese we bought from the snack area. Bugs in bed noticed in the morning after the night full of itching- management was notified but they didn't attempt to make it right with us. While kids were swimming, there were drunk guys sitting outside, many large alcohol bottles on the table, one of them throwing up in the trash can. Very rowdy so we cut the swimming short and retreated to the room. We usually love Fairfield Inns and seek them out when we travel for our kids' many sports but we won't be staying there again.

4

megan

6 Dec 2022

·

Stayed 19,331 nights

Room was nasty first room was so bad had them change room second room was still gross but didn’t want to change again so just got cleaning supplies and cleaned the room. Carpet look like it hadn’t been vacuumed or cleaned in awhile. You would think for the price and the newnesses of the hotel it would be nice it was not.

2

Angel

4 May 2025

·

Stayed 2 nights

Didn’t appreciate checking into my room at midnight only to smell pee all night and wake up to find dirty pee and poop stained pants and underwear beside one of the queen beds. When I asked them to come clean it up I was told they would get to it. 45 minutes later after the head of housekeeping tried to go off on me they finally showed up to pick up the pee and poop pants and underwear off the floor. The way we were treated there, I will NEVER stay at another Fairfield Inn and Suites and we travel every weekend for basketball. Worst customer service I’ve had at a hotel ever. Save your money and peace and stay somewhere else.

4

Brandon

2 May 2025

·

Stayed 3 nights

Two rooms we were placed in had unclean beds. One the bed had clearly been used and the other it appeared the sheets weren’t changed as there were pizza stains and crumbs in the sheets. We won’t be staying there again.

10

Melissa

26 Sept 2023

·

Stayed 1 night

Check-in was rushed and not overly friendly. Hotel looked really nice. It was in a quiet area. Room was okay. Obvious mold in the shower. No flat sheet on one of the beds. The kitchen staff was very nice. Breakfast was decent. Ended at 9am which I thought was kinda early. I might stay there again if I am going through Indiana.

10

Jan

29 Sept 2025

·

Stayed 3 nights

A very nice hotel. Well run and clean

10

Joseph

21 Jul 2025

·

Stayed 3 nights

Very clean and friendly.

6

Melissa

4 Jul 2024

·

Stayed 1 night

Staff was not friendly. Front desk clerk looked bothered to check us in. We found our room door ajar when first entering.Mostly clean but the soap scum in the shower did not look like it had been addressed. Loud dripping sound in the middle of the night on the other side of the wall that our beds were against kept me awake during the night. Breakfast was blah. Gym is decent. Hotel is in a nice area. Close to freeway and food. If I was going to be in the hotel room for longer than a night I might find somewhere else to stay.

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Rooms

Rooms are often comfortable, spacious, and modern, with some suites offering separate seating areas. Recurring issues include low or inconsistent water temperature/pressure, HVAC or noise problems, uncomfortable beds/sofa beds and pillows, limited seating/outlets, and occasional maintenance faults.

Related guest reviews

2

Katie

22 Oct 2023

·

Stayed 1 night

There was a whole softball tournament of children running around the hotel or outside being loud until midnight. The pull out couch was absolutely so terrible we slept on the couch. Honestly a solid 3/10 experience and would love recommend

4

Lisa

29 Sept 2025

·

Stayed 3 nights

The pullout sofa bed needs a new mattress. There 3 nights, terrible sleep. If the hotel wasn’t sold out, I would have asked for a different room.

6

Debra

26 May 2024

·

Stayed 6 nights

Rooms were nice, clean and comfortable. Parking was good. At one point we couldn’t get in the side door with our key. No hot water one day, couldn’t find staff to report it to, but it was working fine the next day. Breakfast was mediocre, a lot of packaged food.

8

Bradley

13 May 2024

·

Stayed 1 night

Overall this is an above average facility, clean and well maintained. Unfortunately our room was cold as a refrigerator when we arrived. We tried turning up the thermostat as high as 78, but it kept cycling on and blowing more cold air, so we just turned it completely off.

10

KELSIE

14 Jul 2025

·

Stayed 2 nights

Comfortable room, attentive staff. Oddly, only one chair in the room.

10

Jennifer

2 Mar 2024

·

Stayed 1 night

This hotel is great! Clean and updated. We got a room with a king bed and it had a whole sitting room with it that had a separate TV. I will come here again!!

6

Jane

15 Jul 2023

·

Stayed 3 nights

It was convenient and nice size rooms. The air conditioning continued running even when changed at control panel, the television by the bed did not work and the remote for the second television did not always work. The bathroom door would not close as it was uneven and the pillows were very poor quality which made it difficult to sleep.

10

Blandine

15 Feb 2024

·

Stayed 1 night

New, clean, and spacious room and bathroom.

8

L.

7 Jun 2025

·

Stayed 1 night

Room was incredible, two TV’s, couch, work desk. Big walk in shower. Negatives would include not enough outlets beside bed for charging phones etc. Front desk person same checking in and out was not welcoming or particularly nice.

8

Sandra

31 Oct 2024

·

Stayed 2 nights

My only complaint is the really low water pressure in the shower. Really disappointed!

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Service

Many guests highlight friendly, helpful, and accommodating staff. Others report unwelcoming or rude interactions, limited local knowledge, operational errors, and slow or inconsistent responses.

Related guest reviews

6

Jeffrey

20 Jul 2023

·

Stayed 3 nights

The issue came about on our 3rd evening at the hotel. The desk staff accidentally checked another guest into our room. The gentleman opened the door, luckily we were decent, he was very embarrassed and apologized. It was sorted out and the desk did comp us a small amount for the final night, but obviously this sort of mistake is unacceptable.

10

Jackie

24 Nov 2023

·

Stayed 1 night

Liked everything great staff easy check in clean room

10

Louis

14 Jan 2025

·

Stayed 1 night

Julie at the front desk was great!

10

Levon

13 Jul 2024

·

Stayed 2 nights

The property was great and the staff was very helpful.

8

Kimberly

24 Jun 2024

·

Stayed 1 night

The check in person didn’t know what she was doing. Couldn’t use the computer.

6

Dana

17 Feb 2024

·

Stayed 1 night

Check out was terrible cleaning people knocking 3 times and I said one minute please while I was gathering my bags and when I open door to walk out stood in my way with poor attitude also check was no Pleasent either had no customer service skills otherwise the hotel itself was great

6

Julia

31 Aug 2025

·

Stayed 2 nights

Early check- in was appreciated. Toilet by front desk would not flush, broken. Two days later noticed it still was not fixed after letting front desk know two days prior that it was broken. Our room did not have a working exhaust fan in our rooms bathroom. Any ?’s we asked about directions, restaurants, or any info about the area, not one person at the front desk knew anything. Some said they were not from the area and didn’t know. Would not ask someone that could answer our ?’s. Morning of our check-out, the continental breakfast was to be open and ready by 7:00am. Was not ready until 8:00am. I will never stay at a Marriott again. Will always go to any of the Hiltons, which are exceptional all around!

10

Alan

14 Oct 2024

·

Stayed 2 nights

The staff was excellent. Very helpful and friendly.

10

Jason

22 Nov 2024

·

Stayed 2 nights

Staff was very accommodating to our VERY LARGE GROUP! Always friendly and hospitable!

6

Melissa

4 Jul 2024

·

Stayed 1 night

Staff was not friendly. Front desk clerk looked bothered to check us in. We found our room door ajar when first entering.Mostly clean but the soap scum in the shower did not look like it had been addressed. Loud dripping sound in the middle of the night on the other side of the wall that our beds were against kept me awake during the night. Breakfast was blah. Gym is decent. Hotel is in a nice area. Close to freeway and food. If I was going to be in the hotel room for longer than a night I might find somewhere else to stay.

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Location

Convenient to I-65 and downtown Franklin, with walkable dining and a generally safe, quiet area. Access and parking suit road trips.

Related guest reviews

10

Neil

20 May 2024

·

Stayed 2 nights

close to downtown Franklin, close to MASW

8

Jeffrey

20 Apr 2025

·

Stayed 2 nights

Safe area near amenities

10

Cindy

22 Oct 2024

·

Stayed 1 night

This is, by far, the best hotel we've stayed in on our Fall travels. Easy access from I65, walkable to a couple fast food places. Room was great with plenty of hooks (it's a thing!??!). Staff was pleasant and kept the breakfast area clean and supplied. Nice job, Fairfield Inn, Franklin!

10

Joseph

28 May 2024

·

Stayed 3 nights

His property is conveniently located close to the highway walking distance to several places to eat. Staff at the front desk, extremely helpful Tim the gentleman we checked in with went out of his way to help us with several request that we had appreciated Tim and will definitely recommend this hotel.

10

Steven

12 Oct 2025

·

Stayed 1 night

Great clean hotel with walkable Resturants

10

Lucian

19 Sept 2025

·

Stayed 2 nights

Great location with easy access to Franklin downtown area or go into Indianapolis. Hotel seems new and very clean. The breakfast is alright nothing to get excited about the coffee is good.

10

Caryn

27 Nov 2023

·

Stayed 1 night

Clean, safe area and friendly staff

8

Erin

25 Jun 2024

·

Stayed 2 nights

Convenient location to interstate. Well lit, adequate parking. Well maintained. Several quick, fast food option near by.

8

Kimberly

25 Aug 2024

·

Stayed 1 night

Property was in a good location

10

Lindsey

22 Oct 2023

·

Stayed 1 night

Nice property. Small pool. Easy parking. Close to interstate, but not too close

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Dining

Breakfast quality varies from fantastic and well stocked to mediocre, with several reports of items running out or opening late. Coffee is often praised.

Related guest reviews

4

James

8 Jan 2023

·

Stayed 1 night

Was in town for one night. Picked this property bc it was the most expensive in the area. Figured with that would get superior amenities. Pool was tiny. like a slightly supersized version of a hot tub. Breakfast was gross. Was there 20 minutes after breakfast started and most everything was gone. Couldn’t even get a cup of coffee. My family didn’t have time to wait so we took what was available and it was all bad. Wasn’t superior in cleanliness. Wasn’t anything special. Next time I’ll pick a cheaper property with all of the same things.

8

Renae

16 Jan 2024

·

Stayed 1 night

Overall our stay was good. Our room could have been cleaned better prior to our arrival. The continental breakfast is mediocre at best.

2

Stacey

22 Dec 2024

·

Stayed 2 nights

The heat in our room did not work properly. I complained. They said they fixed it and it wasnt fixed. I complained the day after.my stay and still have not received a response. The breakfast also ran out almost an hour before the end listing time and we were told brealfast is not guaranteed.

10

Cindy

22 Oct 2024

·

Stayed 1 night

This is, by far, the best hotel we've stayed in on our Fall travels. Easy access from I65, walkable to a couple fast food places. Room was great with plenty of hooks (it's a thing!??!). Staff was pleasant and kept the breakfast area clean and supplied. Nice job, Fairfield Inn, Franklin!

10

Melissa

25 Mar 2025

·

Stayed 1 night

I had a good experience. The hotel staff were very nice and friendly. The room was nice. The breakfast in the morning had a variety to choose from. Over all it was a great place.

10

Chelsey

8 Jun 2025

·

Stayed 1 night

Absolutely amazing! The last Fairfield we stayed at was horrible, but this one was amazing! I do not have a single complaint! The bed and pillows were super comfy. The room was very clean. Pool was small but clean! The outside patio area was great! The breakfast was fantastic!

10

Taylor

29 Oct 2023

·

Stayed 1 night

Great hotel, great breakfast. Clean

10

Jennifer

4 Oct 2024

·

Stayed 1 night

Great hotel great breakfast

6

Julia

31 Aug 2025

·

Stayed 2 nights

Early check- in was appreciated. Toilet by front desk would not flush, broken. Two days later noticed it still was not fixed after letting front desk know two days prior that it was broken. Our room did not have a working exhaust fan in our rooms bathroom. Any ?’s we asked about directions, restaurants, or any info about the area, not one person at the front desk knew anything. Some said they were not from the area and didn’t know. Would not ask someone that could answer our ?’s. Morning of our check-out, the continental breakfast was to be open and ready by 7:00am. Was not ready until 8:00am. I will never stay at a Marriott again. Will always go to any of the Hiltons, which are exceptional all around!

8

Robert

3 Jun 2024

·

Stayed 2 nights

Stay was fine. I don’t blame the person serving breakfast, not nearly the best I have had at other hotels. Pretty pathetic.

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Month	Average price
January	US$124
February	US$125
March	US$142
April	US$145
May	US$178
June	US$184
July	US$167
August	US$151
September	US$143
October	US$158
November	US$135
December	US$136

Su	Mo	Tu	We	Th	Fr	Sa
				1 $223	2 $232	3 $246
4 $180	5 $175	6 $175	7 $204	8 $180	9 $242	10 $299
11 $180	12 $180	13 $175	14 $208	15 $180	16 $265	17 $294
18 $180	19 $185	20 $170	21	22 $256	23	24 $313
25 $198	26 $166	27	28 $170	29 $155	30 $170	31 $182

Fairfield Inn & Suites Franklin

Prices for Fairfield Inn & Suites Franklin

Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds, Accessible Bathtub

Room, 2 Queen Beds, Hearing Accessible

Suite, 1 King Bed with Sofa Bed, Hearing Accessible

Suite, 1 King Bed with Sofa Bed, Accessible Bathtub

Room, 1 King Bed

Room, 1 King Bed, Hearing Accessible

Room, 2 Queen Beds

Suite, 1 King Bed with Sofa Bed

Room, 1 King Bed, Hearing Accessible (Roll-In Shower)

Guest reviews of Fairfield Inn & Suites Franklin

What guests think

Property policies

Check-in instructions

Good to know

FAQs about Fairfield Inn & Suites Franklin

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $238
20 $171	21 $199	22 $226	23 $200	24 $205	25 $242	26 $194
27 $156	28 $175	29	30 $268