Home2 Suites By Hilton New York Times Square

The location was great. We enjoyed the roof top bar, however the wait staff and bartenders didn't come across knowledgeable about the drinks. I ordered a drink, and at one point I was asked about what was in it, as if I was the bartender. They were pricey too for what it was. The hotel front desk staff was fantastic! The breakfast was decent, but over crowded, it was hard finding a seat open to eat at.

Hotel was very busy Waiting to the elevators took more than 20 minutes (not once)

Good breakfast, quiet room, good gym, excellent staff, free coffee. Lifts problematic at busy times. Breakfast very busy.

Great overall stay. No major complaints except the many stops on the elevator going down, but there's no real control for that. Only a few nitpicky things: This is the only time when I needed a laundry facility and found out they didn't have one. There's also not much of a lobby area for sitting and waiting when they have two hotels conjoined together. The dining area doubles as a luggage storage area - which is nice, but I wish there was additional space for lounging outside of the room.

The location of this hotel is excellent — right in the heart of Times Square, close to everything. It’s perfect if you want to explore the city on foot. The breakfast, however, was very basic and nothing special — just the usual standard items. Also, it was quite crowded in the morning, so finding a seat wasn’t always easy. One big plus was that the hotel allowed us to leave our luggage after check-out so we could enjoy the city a bit more before heading to the airport. That was really convenient.

This hotel is in the same building as 2 other hotels. It shares the lobby, breakfast area, and elevators with the Hampton Inn.

Elevators are a disaster Upon arrival, I waited about 30 minutes to go to my room with the luggage Suggest to separate elevators to different floors.

Parking was expensive but they had valet. The security was awesome and staff was exceptional

Great location. I enjoyed our room, breakfast, and welcoming. The only downfall is parking cost & had to wait about an hour for our vehicle, which was parked 5 blocks away. I was calling since I was running late for check-out (never answered) but charged $50 more. However, they had luggage storage for free after our check-out, to keep exploring New York. Thanks Ryan for your hospitality.

Had an amazing stay! We booked 3 rooms and everything went smoothly. It’s a 2 minute walk to Time Square, the room was very clean, the free breakfast had good selections, and the rooftop bar was very nice. Staff was very helpful and got us a shuttle to the airport for a discounted rate. The only downside was the elevators were down for one of the days but it was fine. Overall 9/10

The staff was incredibly friendly and accommodating. The room was clean and well maintained as were the common areas.

Room was clean and close to Times Square.

Great location. Adequate space in room. Housekeeping could be better.

The room was very clean. The bed and pillows were very comfortable. There wasn’t enough water pressure in the shower. The room was a little muggy and warm. The breakfast had a huge selection and was very good. The elevators and parking were extremely slow. The staff were very nice and helpful. It was nice being just around the corner from Times Square.

Loved it, staff were very nice and very helpful. Room was very clean.

Except to wait for the elevator for at least an hour each time. Once you go down in the morning don’t plan to go back up. Our room wasn’t finished being cleaned during the day. Came back to no sheets and cleaning products still in the room. Took an hour and a half to get sheets. But the location is prime Times Square and clean.

I love this hotel. It is clean, well appointed, convenient to restaurants, subways and the theatre district. The staff are TOP KNOTCH and the value is incredible for a hotel of this quality in the literal heart of New York.

It take 20 min to go up or down in the elevator, I found hair from the in the bath… cleaning was not a 1005

Staff was amazing. The room was clean for the most part. The shower could have used a deeper clean. The bed was comfortable. My only complaint is the elevators. It was acting a little weird when we got there and it was hard to get an elevator during the busy hours. Other than that, the location was perfect if you want to be close to everything in Times Square. Catching the subway was easy to get to other places. I'd stay here again.

Clean room, close to everything!

Sofa bed was very uncomfortable. My son could feel springs.

Staff at reception were very friendly and helpful. We liked that breakfast was included. The dining halls and elevators got very busy at breakfast time but we were able to find a place to sit everyday. I liked that this is one of the few places in the area with a basic kitchenette (microwave, small fridge and dishwasher, basic cutlery and dinnerware- you could even request a hot plate I believe). There was a twin sofa bed in the room which worked well because I was with my two teens. Housekeeping cleaning was mediocre. The only thing we found a bit odd was that there was a fan in the room that runs 24 hours which was quite loud and then when the A/C kicked in it was double the noise. I had to get earplugs for one of my children because the noise was making it difficult for them to sleep. Overall, we enjoyed our stay and would probably stay here again.

Room was great on 37th floor corner and views of city were great

Nice clean studio room. Comfy bed. Comfy small sofa. Great blackout curtains. Lovely clean bathroom/shower with toiletries. Handy small kitchenette supplied with cleaning supplies and everything you might need. Note; no hob or kettle. Good soundpfoofing. I heard no sounds from corridors or other rooms. I had no issues with lifts. They were fast and clean. Aircon is very noisy. I had to turn mine off at night though another air system runs constantly too. I couldn't get connected to internet through hotel wifi at all, but this wasn't an issue as I had plenty data. Good selection of channels on tv. Small shop in foyer. Shop & pizza place across from the hotel. Steps from Broadway/Times Sq, its a safe area. I would happily stay here again.l! .

Location was absolutely wonderful! Check in and cleanliness were nice. It was noisy (but it’s NYC so that wasn’t unexpected) but the AC system was terrible and would be constantly switching from off to on every 1-3 minutes which was noisy and disruptive and had a hard time keeping the temperature cool. Also wouldn’t let us turn it below 68 degrees.

Everything is good except noisy room air conditioner.

We reserved a corner suite for 4 nights. We paid extra for the room because we were hoping for a nice stay in the City. We had stayed there before, and a corner room was a very nice size and very light with the extra floor to ceiling windows. When we got there, the front desk told us that a corner suite was not available, but that they'd substitute a "larger room." He claimed that it was so large, it had a "sofa" with pull out bed. It wasn't. By any stretch. The actual room we had was tucked behind the elevators on the 29th floor, so it was extra small. You couldn't even sit at the desk and catch up on email because the desk chair wouldn't even fit between the bed and the desk. The windows weren't floor to ceiling, so the room was dark. The "sofa" was actually a pulll out chair bed. If you were to actually use it, you'd have to run across all the beds to move around the room. Even if you didn't pull it out, there wasn't even room to lay out our suitcases. The bathroom was extra tiny, with a compact sink arrangement. It wasn't just small. It was stupid small, and remember, we had paid EXTRA for an extra large corner room. Then, we found out that the fitness room had been closed and turned into a luggage closet. My wife was thoroughly upset. It was absurd, and we felt cheated and we will never, NEVER stay there again. We felt cheated.

The sofa bed made a lot of noise and I could feel the springs form the mattress. It was really uncomfortable. Also the noise outside was bit loud. The windows didn’t actually cancel the noise.

We had a room where our matress was on a very low bed frame. We had 3 flat pillows and no dresser or anything to put clothing in except a closet

Room was spacious, we liked the kitchenette and also extra space for the couch, it was pretty generious. Only negative thing was breakfast, only coffee and bananas/apples were good rest not eatable

The level of customer service that I experience with Makalya should be studied. She helped me navigate and got a refund and helped untangle several bookings. With was very helpful, kind and proactive. I would stay there at the hotel again just because of her. Also there were a ton of people there and she still took care of me. The staff overall was amazing. Makalya stood out because I was in high stress and help resolve my issue with Expedia. Very grateful to know people like her exists.

The location was perfect for getting around the immediate area and walking distance to main attractions. Room was quiet. Front desk staff was excellent and responded to requests immediately. Not too impressed with housekeeping staff but other than that, would recommend.

The room was great! Staff so friendly & helpful! Felt so safe & had no issues! Loved the location!

Arrived from Australia after a 24 hour trip and discovered they had ‘oversold” rooms and did not have a room for us, even though we booked and paid over 6 months in advance. After a long wait they found us a room at a partner hotel, with no transport we had to walk ourselves with our luggage in the middle of the night, we then had to check out the next day, walk back to this hotel to be checked in for the rest of our stay, once again walking with all our luggage back again. Then we got the smallest hotel room with uncomfortable beds, no housekeeping and the elevators are the worst thing on the face of the planet. A weird way to select your floor, all were full and impossible to get, on check out day, it took us just under 45 mins to get to the lobby after waiting for numerous full elevators to open and unable to get on. Way too many guests for the size of the dining room, long waits then for breakfast that was cold by the time you actually got something then sat down. In short, DO NOT BOOK TO STAY HERE. Worst experience ever… it is your money and experience, so do what you want if it is in your price point, but be warned, it will be a terrible terrible experience that will reflect badly on any memories you have of NY. Staff on the front desk were polite and clearly overworked and understaffed - they were trying to helpful. We won’t be ever going back to NY based on this hotel experience alone! Just don’t book here!

So convenient to all areas to visit near Time Square. The Manager Amish was excellent in dealing with my complaint very professional which put me at ease. Also Brian on reception was very calm and dealt with our issue when booking in. The whole Hotel was clean/great staff and super Location.... you won't be disappointed on your visit.

The air conditioning system was loud and turned on and off continuously with very humid temperatures when the AC was not running. The elevators malfunction, and there are long wait times to get to your room or the lobby (greater than 30 minutes). I made complaints to the front desk via text message. They responded on two other occasions but on the third one they said that they want to call me and follow up, but I never received a call. Also, one of my complaints with the ice machine on our floor didn’t work. I received a text message saying that they would look into it but my whole stay there was no ice on my floor. Had to go all the way down to the front desk from the 17th floor to get ice.

Best part of this hotel is probably the location. Very easy to get on and off subway. Room was clean and seemed quiet considering the location. Very busy nearby but if that’s the what you’re here for, then this is the place. They have a rooftop bar, however didn’t have time to check it out. They open very late in the afternoon. Only issue I had was trying to reach the front desk between 10-11am. Phone rang for a minimum of 5 minutes. No one ever answered. Other than that the stay was good.

After an extremely disappointing experience at the Belvedere Hotel, I walked up the street to Home2 Suites by Hilton, and the difference was night and day. From the moment I stepped inside, I was welcomed with genuine kindness and professionalism. The team was appalled by the treatment I had just endured and assured me that at Home2 Suites, they always strive to work with guests when there’s any sort of miscommunication. That spirit of true hospitality was evident right away. A special thank you goes to Meriton, whose help and professionalism turned a stressful situation into a positive experience. He went above and beyond to secure a great room for me and made sure I felt comfortable and cared for. Home2 Suites embodies what hospitality should be—warm, accommodating, and guest-focused. I highly recommend this hotel and cannot thank Meriton and the staff enough for turning my trip around.

Staff at the front of desk and back of the house were amazing

I chose the hotel because of its location. Night one at 9pm, I asked for extra towels as they only clean the room every other day. Also asked for a shower cap for my wife. Man arrived at 930 with the towels, did not bring shower cap. I asked him about it, he said “ I will go get it” he never came back. 30 mins later the woman from the front desk called the room to ask me “has you stuff arrived” I told her towels yes, not the shower cap. She said i” I’ll get it right up to you”;30 mins later I received another call, now 10:35 pm. I told her the story, she said I’ll get it up to you. Never arrived. Next day I go to the lobby, the man in charge makes some really bad excuses! Then my T.V. Does not work in the room, after an hour and a half trying to fix it, guy brings in new coaxed cable and 2 guys lift TV off the wall and then it works!! To go down to get breakfast on Sat and Sunday we waited over 30 minutes for the elevators! Was terrible

Location is in TSQ, so there is plenty of options. Hotel is excellent!

Very convenient location. Right next to time square so it was easier and safer to get around.

Trying to catch the elevator was a problem during the busy time, in the morning. And the free breakfast was over-crowded, both rooms had too many people and it was difficult to find seating. We got the breakfast only once during our stay. We decided it wasn't worth it. Otherwise, the location was great, close to subways and can walk to many sights (Central Park, Broadway theatres, Time Square, Rockefeller Center, shopping), was clean, and felt safe.

Hotel was very conveniently next to times square. Very close to subway, restaurants, shops, broadway etc. Cannot fault hotel and location. Highly recommend!!

The place is in the middle of broadway right in the center to walk anywhere and to take the public transportation anywhere as well great location and good price for the hassle to rent or to ride to the city

Location

Perfect location

As expected. Nice and clean, close to Times Square.

Great location with lots of walkable shopping and restaurants.

Great location for places to see around Times Square. Walked to everything and very convenient taxi service for things that were further away. Subway stops close by also.

Trying to catch the elevator was a problem during the busy time, in the morning. And the free breakfast was over-crowded, both rooms had too many people and it was difficult to find seating. We got the breakfast only once during our stay. We decided it wasn't worth it. Otherwise, the location was great, close to subways and can walk to many sights (Central Park, Broadway theatres, Time Square, Rockefeller Center, shopping), was clean, and felt safe.

Room was clean and well stocked, check in was good, but the wait for the elevator was awful. We ended up taking the stairs from the 31st floor, several times. The breakfast is a disaster. There is not enough seating for everyone, so half the people are standing up trying to eat. The buffet area is too small and everyone is shoulder to shoulder trying to get food. We ended up going out to breakfast a few mornings, just to avoid the problems.

The location is great. The staff were attentive and kind. The breakfast is good. The elevators get congested and it can take a long time to catch one.

Good rooms and staff. Lifts didn’t work well either at all or took ages. Had to take the stairs down 18 floors. Breakfast is a nightmare with limited space for guests.

Great breakfast with variety

Location very good. Breakfast not impressive at all: no vegies, no cheese, no cold cuts. Very limited sitting area at breakfast.

I liked the location and breakfast included (this is a plus). Rooms are clean and comfortable. Just need more room in the restaurant, this is always crowded even early (before 7 am), and the last day, 2 elevators were not working, therefore the rest of them were always crowded and took me like 10-15 min to take one. Other than that, this hotel is an excellent option.

Room was spacious, we liked the kitchenette and also extra space for the couch, it was pretty generious. Only negative thing was breakfast, only coffee and bananas/apples were good rest not eatable

Our room was nice and comfortable! Elevator issues are a real problem with wait time and constantly full by the time it got to our floor! Breakfast was very mediocre! Location is outstanding tho!

The biggest challenges were by far the elevators, and the number of people competing for space to eat at the complimentary breakfast each morning. With respect to breakfast, the hotel gave out a handout that said if we arrived for breakfast between 6 and 8 AM, we would have a better chance of beating the crowds as opposed to 8 to 10 AM when the crowds are the highest, so that was manageable. The elevators were completely different story. There were times when we found ourselves waiting for an elevator for upwards of five to eight minutes until an elevator finally arrived on our floor. Bear that in mind if you have the option of staying on a lower floor as opposed to a higher floor, as you may find yourself taking the stairs just to avoid some of the elevator rides. The staff was very friendly, and very attentive to our requests sent through the Hilton text service. Zero complaints on the cleanliness of the hotel, and our room on the 33rd floor was very quiet.