Name: DoubleTree by Hilton Long Island City, NY
Address: 38-15 9th St, Dutch Kills, Long Island City, New York (and vicinity), New York, United States of America, New York (and vicinity), Queens County, US
Price range: US$159–US$723 per night
Rating: 7.53

What guests think

At DoubleTree by Hilton Long Island City, NY, guests highlight clean, modern rooms and friendly staff, but many note very small spaces, significant noise, limited amenities during renovations, and hassles with parking, heating/cooling, and a sparse breakfast.

The surrounding area feels industrial and gritty to many, though several appreciate the walkable access to the subway for reaching Manhattan. Many reviews also cite maintenance issues and missing in-room appliances like a fridge or microwave. Service feedback is mixed, ranging from warm and helpful to slow responses and housekeeping only when requested. Overall, expect a straightforward base near transit with trade-offs in space, amenities, and quiet.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are limited: parking is difficult or expensive, valet is handled next door, and parts of the property are still under renovation. Several reviews note a closed bar and a gym not yet available.

Related guest reviews

2

Daishanand

3 Aug 2025

·

Stayed 2 nights

The major problem with this hotel is the lack of parking. It is located in a very busy/crowded neighborhood where parking is almost never available! We drove around for close to two hours to find a parking and even the valet was filled!! When we finally found parking, it was more than twenty minutes walking back to the hotel. We had to cut our stay at that hotel! When communicating with those working at the front desk they were not very helpful with suggestions on where to park. Although we lost money, our sanity is more important.

10

Isaiah

1 Apr 2025

·

Stayed 1 night

Wish there was more parking but other than that it was a nice hotel.

6

Nicole

9 Nov 2024

·

Stayed 2 nights

Gym is under construction. Breakfast only had bread.

8

Muhammad

29 Jul 2025

·

Stayed 1 night

Parking problem

4

Zachary

18 Oct 2024

·

Stayed 3 nights

Property was unfinished. Bar not open but advertised. No food. Across the street from a huge factory that gets very loud at night. Heating was poor. In an incredibly rough area. This is not Long Island city and very unsafe at night.

6

Felicia

30 May 2025

·

Stayed 1 night

Parking next to hotel was $50 for my compact car. They told me it would be less. Hotel is nice but the neighborhood is industrial with the projects around the corner. My toile would not flush.

6

Crystal

15 Nov 2024

·

Stayed 1 night

Parking was inconvenient and overpriced for what was provided.

8

Mahdi

21 Apr 2025

·

Stayed 1 night

The hotel is being renovated and still not ready

10

kimberly

29 May 2025

·

Stayed 2 nights

Perfect location, clean, and staff were very nice. Valet is shared with hotel next door but they were quick and super friendly. Would definitely be staying here again

8

Melanie

13 Oct 2024

·

Stayed 1 night

Terrible parking. The hotel itself was nice good staff very pleasant and friendly.

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Cleanliness

Cleanliness is inconsistent: many guests found rooms and linens very clean, while others reported hair, trash in hallways, odors, and visible wear.

Related guest reviews

10

CHRISTINA

2 Apr 2025

·

Stayed 1 night

Upon arriving, the young lady greeted me with a smile and I was checked in quickly. The interior was exceptionally clean from the top to the bottom. My room was sound proof,the bed was awesome, and I melted into the comfort it offered. I didn't eat breakfast, because I had an early flight,. Overall, it exceeded my expectations. I will be returning as often as I can when I'm working in the area. I highly recommend it.. Kudos, for a job well done. Guest of Room 407- Peace

10

Shantey

28 Nov 2025

·

Stayed 1 night

Upon emtry the staff was very courteous and welcomed my better and I with a warm welcome. The room was very cozy, spacious for two and spotless. We will be staying here again.

8

Tanisha

3 Mar 2025

·

Stayed 1 night

On the outside doesn't look like much but inside is quite nice. Room was really clean with the exception of the window area and the cup covers at the coffee market had hairs all between them. You can tell the cleaning process is not focused on bigger areas in the room. Stay was kind check in was smooth. Only issue concerning staff I had which truly is tiny was waiting for an ice bucket to be brought to me to around 30mins with 2 trips to the front desk. Why didn't I just call? Well because the phone in the room did not work lol. Overall a decent stay I would book again.

8

Sarah

31 May 2025

·

Stayed 2 nights

Clean, professional staff, nice room / view, TV. Unfortunately did not include fridge/microwave and cost was a lot considering limited amenities.

4

Davonna

26 Jul 2025

·

Stayed 2 nights

There was trash in the hallways, stains on the walls, our ceiling had a patch on the ceiling, getting off the elevators you would see trash and holes in the walls.

10

Jerry

23 Oct 2025

·

Stayed 2 nights

Room was good. Enjoyed my stay. Seemed to be a lot of hair on the floor that did not get vacuumed. Dropped my towel, and it had several long hairs (not mine) on it when I picked it up.

4

ShengSiang

21 Feb 2025

·

Stayed 1 night

One of the towels is not cleaned and has hairs on it. Dirty substances are coming out of the bathtub faucet. The rest is fine.

10

Nawal

21 Apr 2025

·

Stayed 1 night

Quit and clean

2

Lilian

17 Oct 2025

·

Stayed 1 night

Unfortunately, this was a terrible experience and because the hotel was sold out, we were stuck in the room we got stuck with. 1) Missing hardware on the walls (1 missing in bathroom, one missing on the bedside lamp) 2) The shower had a lot hair on the wall.... 3) No TV remote 4) A large square cut out in the ceiling OVER THE BED, to which a green bright light shining in our faces. 5) I think because of we were on the top floor and under that cut-out, we also heard whirring over our heads, which then became a high-pitch, and I'm talking dog whistle, anyone over 60 years old can't hear it, but we sure can't drown it out, type of noise. At that point, I ask for the room to be switched. Can't, sold out. Fine, I ask for a TV remote for our TV, which they had to send someone back to our room 10 minutes later with the remote, but it did not drown the noise out. 5) We had an adjoining room to another family who we could hear every word being spoken starting at 7am. We slept as much as we could from about 3am-8am and left immediately.

2

Daisy

4 Dec 2024

·

Stayed 2 nights

This hotel is in a very unsafe area and everything around it is dirty. The “clean” towels in our hotel were dirty with stains and everything was super inconvenient. Had to constantly ask for new towels and toilet paper. The trash fills up and no one takes it out. Worst hotel ever

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Rooms

Rooms are small with thin walls and frequent noise from the street or nearby industry; several guests experienced HVAC or hot water problems. In-room amenities are basic, and many note the lack of a fridge or microwave.

Related guest reviews

6

Brittany

13 Jul 2025

·

Stayed 3 nights

The staff was super friendly for the most part. However, the AC did not work in the rooms. Very uncomfortable. We changed rooms onto a different floor and that AC was out. Spoke with guests in the elevators and their AC was also out.

2

Nelson

18 Jul 2025

·

Stayed 4 nights

the rooms were extremely tiny and i tried to get something bigger but they refused. https://youtu.be/MFbcXPJkQDM

2

Hodjat

29 Jul 2025

·

Stayed 2 nights

I booked a room to get a few hours of rest before my long flight, but unfortunately, the room faced the highway and was extremely noisy. I wasn’t able to sleep at all.

6

jean-mathieu

12 Jan 2025

·

Stayed 3 nights

The hotel itself is great for the price. But way roo much nouse. Indeed there s probably a disco or sonething closeby and hear music and party until 2AM.

8

GONZALO

27 Jul 2025

·

Stayed 5 nights

Small rooms

8

Deborah

15 Jun 2025

·

Stayed 2 nights

The double room is small. There is no microwave or refrigerator. The room accommodated 4 however, we only got towels for 2 people.

2

Romy

12 Mar 2025

·

Stayed 2 nights

The heat didn’t work in my room. I was FREEZING.

4

Aaron

9 Jun 2025

·

Stayed 1 night

The room was incredibly noisy, with a high-pitched, whining, coming from industrial machinery outside and a low pitch drone coming from within the room. Additionally, we could hear lots of noises from other surrounding rooms, including room service knocking on doors at 6 AM. What I believe to be the smoke alarm had a printing light on it that we needed to cover up in order to get some sleep. The body wash in the shower was was empty. A black coffee at the café in the lobby was over $6. They did not have their own valet service, and so we needed to use a somewhat confusing system at the hotel next door that they had an agreement with. The neighborhood is all taxi depots and factories with smokestacks.

8

Monica

11 Apr 2025

·

Stayed 1 night

I liked that the hotel is new. It's in good condition. The rooms are clean, but very small. It works for 2 people, but not more than 2. The bathroom and shower lack storage. There is no where to put shower accessories. The neighborhood is developing.

6

Kalynn

28 Oct 2024

·

Stayed 1 night

The individuals in the room right next to mine were having a party in their room and you could hear anything. Also because of the location, the factory across the street was blaring some loud noises at around 5-6am.

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Service

Service is mixed—plenty of comments praise friendly, helpful staff, but others report rude or unresponsive interactions and missed housekeeping even when requested.

Related guest reviews

10

EDNA

14 Aug 2025

·

Stayed 1 night

Staff was great

10

Jamie

9 Jun 2025

·

Stayed 1 night

The man working the front desk was so wonderful. Very helpful, there was a small error in my room and he immediately corrected it before I would even say anything. Wonderful!

4

Raymond

3 Jan 2025

·

Stayed 7 nights

In the middle of my stay I asked for housekeeping three times to no avail before their 11 am requested cutoff time. I left the hotel room for a couple of hours and returned and nothing. Call to let them know that I would be showering and that I would need some time and they assured me they would come back and nothing. I went to the vending machine downstairs and even though that has nothing to do with the hotel per se, the clerk that works the night shift is rude. He's also one of the guys that I spoke with about getting my room clean and still did nothing. I will never stay here again I will also never recommend this place.

6

Gurdeet

21 Feb 2025

·

Stayed 7 nights

Staff seems very clueless on how to run a hotel. Not sure why we had to request our room be cleaned if they weren’t going to clean it anyway. I asked the man at the front desk to speak to the manager and he said he doesn’t know when the manager will be available. When the cleaning staff did show up they woke us up at 9 am and said they cannot come back at a later time. Very unprofessionally run establishment. The closest subway is a 10 min walk outside of the projects. Be careful.

2

Latrise

16 Jun 2025

·

Stayed 3 nights

This staff at this hotel is incredibly rude and conniving. From the moment this reservation was booked online to the day of my arrival it was a disaster. We ended up not staying here and moving to a different hotel.

10

Gwendolyn

15 Feb 2025

·

Stayed 1 night

Staff was amazing and this hotel sparkles a little inconvenient but the subway is 7 minutes and a few stops to Times Square

2

Ayla

15 Oct 2025

·

Stayed 6 nights

The hotel management was very dishonest about the room fees and charged an extra $300 on top of the agreed upon price when the hotel was booked. The management was also very unprofessional and told our group that they would not speak with us because they do not have the energy to speak to us.

2

Matthew

9 Nov 2025

·

Stayed 3 nights

Housekeeper walked into our room without knocking at DoubleTree by Hilton Long Island City, saw my partner naked, and lingered staring. Unforgivable. Front desk apologized, but 24+ hours later there’s no management response or corrective action. We’re done. I’m beyond incensed—will be reaching out to Hilton directly.

10

Rick

20 Jan 2025

·

Stayed 3 nights

A quick 3 night trip and tour of NYC. The front desk helped us with check in, extra towels, pillows and bath needs. Very friendly people. Did not expect the bananas and pastries and coffee for breakfast. That helped us save some money and hit the spot each day. The bed was very comfortable. We got good sleep each night. Front desk staff was very helpful with taxis and other information. We plan to come back.

6

David

11 Jul 2025

·

Stayed 1 night

The front desk workers are rude, might as well pay cash because they do a $100 holding fee that they say they give back but it takes time to process.

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Location

Convenient for reaching Manhattan via the subway, but the immediate area feels industrial/rough and some guests felt unsafe at night. Street and facility noise is also reported.

Related guest reviews

6

Campos

24 Jun 2025

·

Stayed 2 nights

The hotel was clean and staff were friendly. I wouldn't stay there because of the area. It was inconvenient to go into manhattan. We took metro a couple times during the day and felt unsafe. You should definitely not walk at night.

10

gennisis

20 May 2025

·

Stayed 4 nights

Close to manhattan

10

Berrizbeitia

28 May 2025

·

Stayed 6 nights

Hotel is clean, staff is nice , location close to the metro. Overall very gif option in the area

10

Robert

27 Apr 2025

·

Stayed 3 nights

Clean, professional, well-priced, and convenient location for launching off into the various parts of the city.

6

Mahdi

30 Dec 2024

·

Stayed 1 night

Poor area but close to Manhattan

10

Cassaundra

8 Jan 2025

·

Stayed 2 nights

The Hotel was a quick 5 minute walk to the F train that takes you right to down town. Friendly bodegas along the way to stop and have a quick bite to eat.

6

Bobby

17 Nov 2024

·

Stayed 1 night

The hotel was what it needed to be, a place to crash for the night. It was cheaper than other hotels in the city, and only a short walk and train ride to Manhattan. The area around the hotel was very depressed. Lots of loitering “locals” that made us not want to go out after sunset. Dirty streets, suspicious people, lots of project housing and bodegas; not a lot of tourist appeal. The hotel itself was okay. We checked in after 4PM and were told that there were no rooms available that matched our booking reservation. We had booked 2 queen rooms for one night. They offered to “upgrade” us to two double rooms, but we didn’t want two smaller beds instead of one queen. Eventually they put us in the two queen rooms we had originally reserved. The hotel was clearly a new build or renovation; the rooms were modern and clean. Some unfinished areas around the lobby, but overall not a big deal. We liked the tables and chairs that were set up. It gave us a place to eat our Uber Eats (we didn’t want to risk walking around at night to find dinner).

4

Kishore KUMAR

6 Jul 2025

·

Stayed 3 nights

The hotel is kind of remote, off from public transportation. You need to walk through the hood and it is kind of bit shady area. Not recommended for couples

2

Stacy

1 Sept 2025

·

Stayed 2 nights

Hotel is in an awful neighborhood. Limited food and shops. Have to walk through sketchy neighbors to get to the subway. Hotel itself was undesirable. Thin walls so you can hear everything. Especially the neighbors with the shared door to conjoin rooms. Constant car alarms and horns going off. Bathroom door is one of those sliding kind with a fogged glass window. You can hear, see and smell everything. One elevator was always no in use making it take forever to get up and down from your room. If you still choose to book here make sure your room is not near the elevators. They beep all night long. People also have zero self awareness while they wait for elevators and do not stay remotely quiet no matter the hour.

6

He

24 Dec 2024

·

Stayed 4 nights

The hotel itself was nice but the area is sketchy and dirty.

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Dining

Breakfast is minimal (coffee, pastries, fruit) and can run out, with no full on-site restaurant or bar service noted. Some guests found lobby coffee pricey or expected more variety.

Related guest reviews

6

Anosha

12 Nov 2024

·

Stayed 1 night

This is an average place to stay when visiting NYC. They don't have any housekeeping or breakfast (only coffee from 7-9am). The staff was very bare bones, but a man at the front desk who seemed to be the manager was very nice and professional. It is overall just a clean & safe place to sleep, but overpriced considering there is not much to do around the area and is near a lot of construction and underdeveloped neighborhoods.

8

lorraine

29 Jun 2025

·

Stayed 1 night

Clean rooms however, Challenging area to get around for tourist We live in NYC and we just needed a quick layover for the night and didn’t affect us as we had a car No restaurant services either on hotel property and there’s nothing suitable around location

8

Marquice

22 Feb 2025

·

Stayed 1 night

Everything was good rooms were clean and the front desk people were nice I just wish they had a bigger breakfast selection and more food items the space is bigger enough for some sort of restaurant.

8

John

9 Apr 2025

·

Stayed 4 nights

The room I was given was fantastic, however the coffee maker wasn’t working. There was not enough breakfast snacks for all guests. The front desk staff could’ve been a little more friendly/customer service oriented. The location of the property was a bit further from the nearest subway stop than I expected. The nearby power plant obstructed most of my view. The price was great.

6

Nicole

9 Nov 2024

·

Stayed 2 nights

Gym is under construction. Breakfast only had bread.

6

Farhan

24 Dec 2024

·

Stayed 4 nights

The hotel is not worth the money they charge. We had been complaining about the aircon in our room since day one as it wasn’t working and the room was like sauna. Nothing had been done and in the end they changed the room but still the same. Services are really poor but the staff was helpful. The breakfast is not actually a breakfast it was just few pastries banana and orange including tea coffee and juice I won’t recommend it though specially if you are with a family

6

Jorge

22 Jun 2025

·

Stayed 2 nights

Poor amenities like a bar

8

Eduardo

18 Mar 2025

·

Stayed 5 nights

The hotel is comfortable and well located, just a 10-minute walk from the subway. The breakfast is simple, with coffee, croissants, coffee creamer, tea, a filled sweet bread, bananas, and oranges, but it is not replenished quickly and runs out fast. You have to ask a staff member if you want more, which can be inconvenient. However, the biggest issue is the noise. The walls are extremely thin, making it easy to hear everything from neighboring rooms. During the night, I constantly heard doors slamming, loud conversations, and, in my case, a baby crying non-stop while the parents talked loudly all night. Additionally, there is a factory in front of the hotel that creates a constant machine-like noise. While this sound is less disruptive, it is still noticeable. If you need a quiet place to sleep, this hotel may not be the best choice, as the poor sound insulation significantly affects sleep quality.

8

Gabriel

30 Nov 2024

·

Stayed 3 nights

very bad breakfast

6

Bina

13 Jul 2025

·

Stayed 1 night

The room did not have a refrigerator or microwave. There was no toilet paper in the bathroom when we arrived to the room. We Had to wait over an hour and staff had to be ask twice just to get toilet paper and more wash cloths. For $300 a night guest should at least receive complimentary coffee in the morning. Although the cookies are complimentary the staff were very stingy with cookies.

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Month	Average price
January	US$109
February	US$110
March	US$134
April	US$170
May	US$209
June	US$215
July	US$186
August	US$173
September	US$281
October	US$227
November	US$187
December	US$268

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $497	16 $539	17 $268	18 $214	19 $298
20 $226	21 $315	22 $674	23 $723	24 $488	25 $349	26 $342
27 $159	28 $203	29 $218	30 $218

Su	Mo	Tu	We	Th	Fr	Sa
				1 $195	2 $261	3 $279
4 $183	5 $191	6 $294	7 $277	8 $276	9 $355	10 $394
11 $190	12 $191	13 $228	14 $240	15 $228	16 $285	17 $314
18 $183	19 $191	20 $253	21 $253	22 $214	23 $263	24 $291
25 $183	26 $191	27 $199	28 $232	29 $202	30 $275	31 $333

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Monthly average prices

About this property

Location

Room options

Room, 1 Queen Bed, Accessible (Hearing)

Studio, 1 Queen Bed, Accessible (Hearing)

Room, 1 Queen Bed

Studio Suite, 1 Queen Bed

Room, 2 Double Beds, Accessible (Roll-In Shower)

Room, 2 Double Beds, Accessible (Hearing)

Room, 2 Double Beds

Room, 1 Queen Bed, Accessible (Roll-In Shower)

Room, 1 Queen Bed, Accessible, Bathtub (Mobility)

Guest reviews

Good

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about DoubleTree by Hilton Long Island City, NY

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Prices for upcoming dates