Lennox Miami Beach

The staff was less than friendly. While the acknowledged they fell short at checkin, checkout was worse. As we were transporting bags for storage, the staff had a rude conversation about my family thinking I was unable to understand. When I asked what the problem was they denied it. Then while loaded up with all of our bags, we asked for a ride to a parking garage that was .4 miles away. We were told the golf cart would take 30 min. so I grabbed an uber. While waiting for our uber, the staff took the golf cart out for three ladies with “large” purses. Pool is incredibly small and is unable to accommodate number of guests. While a nice looking hotel, it is definitely not worth the price.

Elevator was broken the whole time so that wasn’t ideal. Made climbing the stairs to the fourth floor inconvenient in the heat. Staff were friendly and the room was spacious and clean

Elegant, small hotel. Great location with everything within easy reach. Access to a nice beach club (Backyard). The person who helped with the luggage, as well as the staff in the pool bar and at the reception, were very friendly and helpful. I would gladly come back.

The hotel itself is beautiful, well presented, clean and as you walk in you are hit with a spa like aroma. Unfortunately the rest of the stay was a little disappointing. At check in we were misinformed about the amount being taken which later led to additional payments being taken throughout our stay with no warning. We had been told the balance was payable on check out. Day one we visited the beach, the website stated there was a private beach area that the hotels golf cart could take us to, when being dropped off we asked where to go and were told no private beach access anymore as they had changed company. We then went to three different beach huts as they were trying to find us where we could get free sun loungers. When we found the correct one they asked where our wristband was to use the beach, turns out we hadn't been provided one at check in. When returning from a night out the valet parking bay was full so we parked next to these cars, the valet parking attendant said he wouldn't take the car in case the police told him off and forced us to drive around the block and park elsewhere, the following morning that same driver parked two cars in the same spot for other guests. When collecting the car at check out the keys were thrown at us and our car pointed out as we were shooed away. We loved the location and the actual hotel but the customer service was well below what we expected from a highly rated boutique hotel.

Great property