Hotel Caravel

We were disappointed. Bath had one light which dimly lit. What 4 star location has plastic glasses in the bathroom. Extra charges for clean pool towels seemed excessive. Staff was friendly. Best part was the nightly entertainment. Violin and piano player was absolutely excellent!!! Location was convenient and their shuttle to Santorini an appreciated service.

Staff not friendly, did not look at their customers. Beds were hard.

The hotel was very nice, but there were some issues. There was some exceptional staff members that went above and beyond; Angelo in the dining room and Carmen and Joseph at reception. Some of the other staff members at the reception were very hard to deal with. The hair dryer in the room kept shorting out and the air conditioning didn't work so well. The pool was very nice as well as the lounge areas.

Our overall stay at hotel Caravel was great - - disappointing factor was that we had a room with no balcony. From our observations of the hotel it looked like we got 1 of maybe 3 rooms in the entire building that didn’t have a balcony which was unfortunate when we were there for 5 nights. We also discovered on our 4th night that there is a 2-level rooftop solarium which I think the hotel should advertise better as the views from the top are fantastic over looking the Bay of Naples and Vesuvius. The hotel was very clean with very little noise. The pool area was never too crowded which was good for a relaxing day. Sorrento town is a 15/20min walk but the hotel offers a complimentary shuttle bus to/from Sorrento throughout the day which may be booked in advance. This was a nice surprise as we didn’t realise this was offered prior to arriving. The Sant’Agnello train station is approx 10min walk away also which is good if doing a day trip to Pompeii (30/35mins by train and costs €3/4 one way) Overall a good stay here and would recommend but feel the hotel should promote more of their great offerings online

Ok property and nice dinners however I wouldn’t rate it as 4* hotel