Is parking available at the property?

Limited on-site parking is available, with valet parking offered at a fee of NZD 70.00 per night, which includes in/out privileges.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available for a fee of approximately NZD 50 per person, served on weekdays and weekends from 6:30 AM to 10:30 AM.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is by 11:00 AM. Early check-in and late check-out may be available upon request and could incur additional charges.

What is the location of the property in relation to key landmarks?

The hotel is located in the heart of Auckland, within a 5-minute walk of Queen Street Shopping District and Coast-to-Coast Walkway. It is 0.7 mi from Sky Tower and 0.8 mi from Auckland Ferry Terminal.

Does the property have a swimming pool?

Yes, there is an indoor swimming pool available, which can be accessed from 7:00 AM to 9:00 PM.

What are the policies for guests staying with children?

Children are allowed at the property, and there is no specified minimum age for children to stay for free.

JW Marriott Auckland - Luxury 5-Star Hotel

Average nightly price at JW Marriott Auckland by month, last 12 months (USD)
Month	Average price
January	US$255
February	US$361
March	US$321
April	US$199
May	US$196
June	US$168
July	US$191
August	US$193
September	US$186
October	US$199
November	US$332
December	US$301

What guests think

At JW Marriott Auckland, travellers consistently praise the friendly, attentive staff and the central, walkable location, while noting some downsides such as renovation disruption affecting common areas, expensive parking, and uneven dining value and variety.

Rooms are often spacious and comfortable, but several guests mention dated bathrooms, thin walls or outside noise, and occasional maintenance glitches. The pool, spa, and gym are a highlight for many, though some experienced lukewarm water, cleanliness issues, or temporary closures during works. Overall, expect a polished city stay with standout service in a prime spot.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool, spa and gym draw frequent praise, but some report lukewarm water, cleanliness concerns, and temporary closures during renovations. Valet parking is pricey and some found parking options limited.

Related guest reviews

10

Sam

22 Mar 2024

·

Stayed 1 night

Loved the gym and pool area on the 10th floor, such a bonus to have that available.

10

Philip

22 May 2024

·

Stayed 4 nights

Very nice and convenient centrally located in Auckland. I was not a fan of the pool nor jacuzzi, the water smelled really weird so decided not to do a second swim. Cool gym though. Attentive service.

10

Todd

21 May 2023

·

Stayed 3 nights

Great property. Superb room . Amazing staff and support. Terrific pool spa and fitness area. Highly recommend a stay. Thanks again.

8

Paul

29 May 2024

·

Stayed 2 nights

Enjoyed our stay. Only two things - only valet parking. Tiles in the swimming pool and shower area very slippery when wet.

10

Nicholas

22 Oct 2025

·

Stayed 1 night

Recently refurbished, the hotel is fabulous. Comfortable bed, lovely rooms. Great fitness centre and indoor pool. Helpful staff. My only niggle, $70 for valet parking.

10

Kenneth

29 Dec 2024

·

Stayed 3 nights

Top notch hotel with excellent service. Lobby under renovation. Fortunately, pool just came out of renovation during my stay.

10

Dale

16 Dec 2024

·

Stayed 2 nights

The only problem with this hotel right now is that the main lobby is inaccessible due to construction. Also, their is no wheel chair access to the restaurant.

6

James

22 Nov 2025

·

Stayed 3 nights

The room itself was fine. The breakfast wasn’t great if you are vegan. Very few choices. Great gym. Pool wasn’t the cleanest. Also at check-in they tried to charge us for breakfast even though we had already paid for it when booking with Expedia.

6

Rodney

29 Nov 2024

·

Stayed 2 nights

The location was good but renovation make much of the hotel off limits

8

Phillippa

24 Sept 2024

·

Stayed 1 night

The pool and sauna were great, the hotel was comfortable and staff were excellent

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Cleanliness

Many guests found the hotel very clean, with tidy rooms and public spaces, though a few noted bathroom grout needing attention, dusty rooms, or spa mold.

Related guest reviews

4

Kate

25 Apr 2024

·

Stayed 2 nights

At the time there was construction going on which we were awear of. However we didnt know that it was right in the lobby where you have breakfast and dinner when booking on expedia. The noise was excruciating. We were right next to the workers with only a half height wall blocking them. There was nail guns, hammer drills and bench saws which were going constantly. I felt bad for the staff which should have been wearing ear protection being right next to it all day. Not good work safety practices. We could hardly hear the staff talk over the noise and had to yell at eachother. However, the staff were lovely, very nice and professional.The spa needs re tiling as it has mold growing in places. Also needs a paint job as the paint on the roof in our room and in other places was peeling off and cracked. Dissapointed as this was our first holiday in a while and was looking forward to having a relaxing trip.

10

Bosu

6 Jul 2025

·

Stayed 3 nights

Very clean and friendly staff

10

Keely

4 Jan 2026

·

Stayed 1 night

Friendly professional staff. Clean room. Nice lobby

10

XAVIER

17 Nov 2025

·

Stayed 3 nights

El Hotel está muy nuevo con una limpieza en la habitación excelente el servicio de Concierge es increíble tanto en la recepción como en la estancia como en el check Out el lobby es muy agradable y está súper bien ubicado

Translate

10

Sandra

9 Jul 2024

·

Stayed 3 nights

Cleaness

10

Phillip

2 Sept 2025

·

Stayed 4 nights

Clean

10

Corazon

4 Jul 2024

·

Stayed 3 nights

Very clean and accessible in everything...

10

Wendy

8 Jan 2026

·

Stayed 2 nights

Our stay at the JW Marriott Auckland was very good. Room was clean, beds comfortable, and the hotel staff assisted us with all of our transportation needs. The location is wonderful, within walking distance to the CBD and harbor area. Highly recommend.

2

Kendyll

24 Feb 2024

·

Stayed 1 night

Barely slept at all due to couple next door being extremely loud all night. Didn’t stop for hours, hotel staff couldn’t really do anything. Walls way too thin we could hear EVERYTHING. Wouldn’t bring kids, don’t know what your neighbours will be up to. Room was dusty. Comfy pillows, loved the pool. Left super tired not well rested at all!

8

Alysha

26 Oct 2025

·

Stayed 1 night

Staff were friendly, good central location. Bathrooms are a bit old and need refreshing/cleaning in grout

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Rooms

Rooms are generally spacious and comfortable, with some refurbished, modern touches. Several reviews cite dated bathrooms or layouts, thin walls or external noise, and minor maintenance issues like lighting or blinds.

Related guest reviews

10

Joan

4 Dec 2025

·

Stayed 3 nights

Our king room was luxurious and very comfortable. The hotel location is convenient for walking to shops, restaurants, and tourist sites. The elaborate buffet breakfast is wonderful. Besides buffet items, one could get cooked-to-order eggs and omelettes, fresh squeezed orange juice, and individual pots of coffee, all included in the free breakfast.

6

Brodie

5 Sept 2023

·

Stayed 1 night

The rooms are super dated.

8

Luisa

25 Jun 2025

·

Stayed 2 nights

Fantastic location but rooms have had a makeover but bathrooms still as they were in the 1990’s when it was the Regent Hotel.

10

Rachel

8 Sept 2024

·

Stayed 1 night

Very stylish, new refurbished, beds with 2 doubles, friendly staff

8

Luisa

25 Jun 2025

·

Stayed 1 night

Great location + ok hotel + dated bathrooms with cosmetic makeover

6

Allison

30 Jun 2024

·

Stayed 2 nights

This place was so noisy I could not get to sleep until 3am. Unfortunate.

10

Wendy

8 Jan 2026

·

Stayed 2 nights

Our stay at the JW Marriott Auckland was very good. Room was clean, beds comfortable, and the hotel staff assisted us with all of our transportation needs. The location is wonderful, within walking distance to the CBD and harbor area. Highly recommend.

4

Steve Percival

30 Sept 2023

·

Stayed 1 night

I was not up to standard with 5 star hotel, room was small and very average. Bed was very hard, cracked tiles in bathroom, had to be a very small person to close door to toilet, could not walk around the bed, was like being in a caravan

8

Ryan

29 Oct 2023

·

Stayed 1 night

Very transparent blinds with no curtains meant we were woken up just after sunrise with light streaming through. There was also some sort of party at a building across the street which was extremely noisy with music blaring and people shouting really loud until 1/2am

2

Kendyll

24 Feb 2024

·

Stayed 1 night

Barely slept at all due to couple next door being extremely loud all night. Didn’t stop for hours, hotel staff couldn’t really do anything. Walls way too thin we could hear EVERYTHING. Wouldn’t bring kids, don’t know what your neighbours will be up to. Room was dusty. Comfy pillows, loved the pool. Left super tired not well rested at all!

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Service

Service is a strong point: staff are repeatedly described as friendly, professional and proactive, with smooth check-in and helpful concierge and valet; a few guests faced slow phone responses.

Related guest reviews

10

glen

7 Nov 2025

·

Stayed 2 nights

Great hotel and staff very friendly And helpful. Very high standard hotel I had a huge problem with my phone , not the hotel accountability to help at all , but a gentlemen called jack who was a porter could see I had the worse day due to my phone , he offered to take a quick look and some how managed to fix it was so grateful this is the type of thing where a staff never takes an interest listened was very impressed as most people would not even listen or be bothered to help. Going beyond.

10

TUHIATA

3 Apr 2023

·

Stayed 3 nights

Staff were amazing and so quick to help with everything ! room service was fast and excellent

10

Keely

4 Jan 2026

·

Stayed 1 night

Friendly professional staff. Clean room. Nice lobby

10

Stephanie

29 Sept 2025

·

Stayed 1 night

Very friendly and attentive staff

10

Sharon

11 May 2025

·

Stayed 1 night

The best check-in customer service I have ever had at any hotel.

10

Wendy

8 Jan 2026

·

Stayed 2 nights

Our stay at the JW Marriott Auckland was very good. Room was clean, beds comfortable, and the hotel staff assisted us with all of our transportation needs. The location is wonderful, within walking distance to the CBD and harbor area. Highly recommend.

10

Alex

16 May 2025

·

Stayed 2 nights

Staff was exceptional, from the valet all the way to the chef. Staff even pressed the button for you to call the elevator while passing. Valet was super easy and always extremely friendly, even when dropong of the car at mid night. Will come back

10

Alicia

10 Mar 2024

·

Stayed 1 night

Staff was very friendly and helpful. Everytime I tried to phone the desk I had to call multiple times to get someone to answer. Once we got our food ordered though it came in good time. Hotel was nice, the carpet in our room was older and therfore a bit discoloured/stained, but the bed, TV and furniture was all updated. We had a nice stay!

10

Alfred

27 Jan 2026

·

Stayed 4 nights

lovely, large, clean room, great buffet breakfast, helpful friendly staff, especially Front Office Mgr. Kristina Kretschmer, the Concierge during the day, the woman who was the bell captain, and one of the wait staff at breakfast, a dark-haired young woman from Chile, Santiago I think.

10

Jason

16 Jun 2025

·

Stayed 2 nights

Kristina at the front desk is wonderful and the hotel is at a great location with easy access to main attractions including Sky Tower.

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Location

Central and walkable location near the CBD, harbor and shopping, praised for easy access to attractions and transport. Driving can be tricky due to roadworks, and a couple of guests found the immediate area less appealing.

Related guest reviews

10

Kathryn

6 Jul 2025

·

Stayed 1 night

this is a great place to stay in central city AKL

10

Joan

4 Dec 2025

·

Stayed 3 nights

Our king room was luxurious and very comfortable. The hotel location is convenient for walking to shops, restaurants, and tourist sites. The elaborate buffet breakfast is wonderful. Besides buffet items, one could get cooked-to-order eggs and omelettes, fresh squeezed orange juice, and individual pots of coffee, all included in the free breakfast.

10

joyce

18 May 2024

·

Stayed 3 nights

Nice place walk to every way

10

Cornelia

5 Aug 2023

·

Stayed 4 nights

Great location. Staff very helpful and nice.

10

Naman

14 Sept 2024

·

Stayed 4 nights

Excellent location, near all.

8

yoshihiro

6 Sept 2023

·

Stayed 2 nights

街の中心部にあり、立地は最高

Translate

8

Mark

15 Jul 2024

·

Stayed 1 night

Another great night at JW Marriott. Service not quite as sharp as our last visit but still 9/10. Due to a lot of road works and closed roads around the immediate area, it is very difficult to get to if you are driving there. This is out of the hotels control, but maybe they could send route instructions to customers when they make a booking.

10

Howard

7 Mar 2024

·

Stayed 1 night

Very close to the cruise line port. Easy walk and nice high end area. Convenient to food and shops, easy to Uber around the city.

10

Wendy

8 Jan 2026

·

Stayed 2 nights

Our stay at the JW Marriott Auckland was very good. Room was clean, beds comfortable, and the hotel staff assisted us with all of our transportation needs. The location is wonderful, within walking distance to the CBD and harbor area. Highly recommend.

10

Bertha

30 Nov 2025

·

Stayed 2 nights

All the staff were so nice and helpful. The room was amazing. Great location

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Dining

Breakfast often earns praise for quality and variety and the on-site restaurant is well liked, but several reviews cite overpriced or limited buffets (especially for vegans), a narrow dinner menu, and underwhelming in-room dining.

Related guest reviews

10

Mohammad

21 Jun 2025

·

Stayed 1 night

Nice hotel, good location and service. I just think it needs more restaurants, as currently has only one.

10

Joan

4 Dec 2025

·

Stayed 3 nights

Our king room was luxurious and very comfortable. The hotel location is convenient for walking to shops, restaurants, and tourist sites. The elaborate buffet breakfast is wonderful. Besides buffet items, one could get cooked-to-order eggs and omelettes, fresh squeezed orange juice, and individual pots of coffee, all included in the free breakfast.

10

Jenai

27 Aug 2024

·

Stayed 8 nights

I really enjoyed my stay at the JW Marriott in Auckland. I came for vacation and the staff made my stay very nice and very memorable. I really enjoyed the restaurant Trivett and I ate there every day. I especially enjoyed the buffet breakfast. Thank you so much for making my stay awesome.

10

Athena

18 Jul 2024

·

Stayed 1 night

Great service but wouldnt recommend the breakfast buffet

6

Trevor

30 Nov 2025

·

Stayed 2 nights

Good bar staff. Restaurant for breakfast was below average for the price. Slow to top up food. Food over cooked and dry.

6

Karson

14 Nov 2025

·

Stayed 4 nights

In room dining was disappointing. Food quality does not reflect its price — I do not recommend dining at the hotel.

8

Judith

13 Mar 2023

·

Stayed 1 night

Great breakfast.Too limited dinner menu

8

DONALD

29 Jan 2024

·

Stayed 1 night

The breakfast buffet was a large disappointment. When you pay $46.00 each for breakfast you expect more. Bacon was undercooked, no omelet station, limited hot selections, I am accustomed to much better at a Marriot property.

10

Jan

5 Jul 2025

·

Stayed 2 nights

Beautiful hotel, friendly and accommodating staff. Excellent service. Restaurant offered delicious brunch dishes.

6

James

22 Nov 2025

·

Stayed 3 nights

The room itself was fine. The breakfast wasn’t great if you are vegan. Very few choices. Great gym. Pool wasn’t the cleanest. Also at check-in they tried to charge us for breakfast even though we had already paid for it when booking with Expedia.

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Su	Mo	Tu	We	Th	Fr	Sa
1 $220	2 $259	3 $276	4 $292	5 $483	6 $333	7 $420
8 $364	9 $415	10 $704	11 $359	12 $392	13 $225	14 $237
15 $265	16 $353	17 $314	18 $662	19 $351	20 $259	21 $325
22 $269	23 $291	24 $308	25 $244	26 $231	27 $215	28 $254
29 $259	30 $273

JW Marriott Auckland

Prices for JW Marriott Auckland

Monthly average prices

About this property

Location

Room options

Deluxe Room, 2 Double Beds, Terrace (View)

Deluxe Room, 2 Double Beds

Executive Suite, 1 Bedroom (Corner)

Executive Room, 1 King Bed

Executive Room, 2 Double Beds

Deluxe Room, 1 King Bed

Executive Suite, 1 Bedroom (Tower)

Deluxe Room, 1 King Bed, Terrace (View)

Guest reviews of JW Marriott Auckland

What guests think

No written reviews

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about JW Marriott Auckland

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22 $322	23 $237	24 $205
25 $201	26 $232	27 $275	28 $371	29 $221	30 $199	31 $232