Name: Courtyard by Marriott St. Joseph-Benton Harbor
Address: 1295 Cinema Way, Benton Harbor, Michigan, United States of America, Benton Harbor, Michigan, US
Price range: $144–$338 per night
Rating: 8.68

What guests think

At Courtyard by Marriott St. Joseph-Benton Harbor, guests commonly highlight modern rooms, helpful staff, and a convenient base near shopping and a short drive to beaches and downtown, with easy parking and a generally quiet setting.

Cleanliness is praised overall but inconsistent, with reports of missed housekeeping, leftover items, and occasional pests. Operational hiccups include check-in confusion, software outages affecting room keys, and periods with limited staff presence. Amenities are mixed: the pool is small and sometimes out of service or dirty, while the patio and fire pit are appreciated. Expect a modern, convenient stay with no complimentary breakfast or coffee and on-site dining that can be limited.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are modern but mixed: the pool is small and has been reported dirty or out of service, while guests appreciate the patio/fire pit, easy parking, and on-site EV chargers.

Related guest reviews

8

Dennis

Oct 11, 2024

·

Stayed 2 nights

Basically, the staff was pleasant and they responded to requests we made. It was a family trip and I booked two other rooms for our sons and families. They did issue us the wrong room key and confused our son's room with ours. There was also a broken dresser drawer in our room. Also, I called the front desk because we could not get our thermostat to respond. They said we weren't operating it properly but there was no reading on the thermostat and the problem was never resolved. Luckily the weather was temperate, and we didn't need heating. Overall, the room was clean and quiet with ample parking.

8

Susan

Jul 25, 2024

·

Stayed 1 night

Our stay was perfectly fine. The rooms were very spacious and well appointed. The services available were fine, although we didn't take advantage of them. The patio area was outstanding and we spent a few hours outside playing cards. There was a fire table that others took advantage of.

8

Ryan

Sep 5, 2023

·

Stayed 1 night

The hotel was nice, clean, and new. The pool was small. The area did not have much to offer. The hotel is by a dead mall and close to the highway.

10

Sylvia

Sep 17, 2024

·

Stayed 2 nights

Near shopping areas. Had electric car plugs for my car.

10

Nilesh

Jul 16, 2024

·

Stayed 1 night

The staff was very friendly and courteous. The hotel was super clean and welcoming. The pool is quite small. In the pictures it looks big plus it was out of order when we were there. That was not a big downside for us though.

10

Debbie

May 29, 2023

·

Stayed 2 nights

The facility was clean and spacious. I was not surprised but a little disappointed that there was no complimentary breakfast. I enjoy the fire pits at the Courtyards but was a little disappointed that it was only on for a limited time.

6

Alexander

Jul 22, 2024

·

Stayed 2 nights

Hotel itself was fine . Nothing exceptional for the price though . Pool was disgusting & terrible which is sad day because that’s why we stayed there over the other options. Batista was rude

10

Vanessa

Aug 5, 2024

·

Stayed 1 night

I had a great experience at this hotel. The room was comfortable, the lobby was nice, parking was easy and well lit. Staff member Tennellle was incredibly helpful and pleasant even at 7:00 in the morning.

8

Kimberly

Jul 30, 2024

·

Stayed 2 nights

Refrigerator in room broke(; it almost fell off counter. Beds very uncomfortable. Pool dirty, no towels available by pool or fitness room. The room itself was nice but only 2 small drawers. Staff extremely friendly and professional. Enjoyed the courtyard with fire pit. Location very close to silver beach and other activities. Just a tad disappointed with it being a Marriott but would stay again.

10

Lisa

Oct 6, 2024

·

Stayed 1 night

Very convenient location to the highway. A little bit of a drive into the town, but not a big deal to us. Property was nice and clean. Really liked the room. Had an EV charger which we used. If you like a hidden gem restaurant with unique food, definitely try Houndstooth in Benton Harbor! Amazing!

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is frequently praised, yet several guests reported missed housekeeping, leftover items, or pests, indicating inconsistent standards.

Related guest reviews

4

Nancy

Jul 17, 2024

·

Stayed 1 night

Room wasn’t vacuumed. Moved rooms. I picked blueberries off the floor in that room. So disappointing. I have stayed here several times. I will be changing hotels for my trips to the area.

8

Tony

Nov 10, 2025

·

Stayed 2 nights

Not getting a basic room re-set was not great. Came into a slightly and incomplete cleaned room as it was. Dirty/used tissues and food stuffed in the pull out couch. Then, didn’t turn down the bed, take out trash or get new towels.

10

Lauren

Jun 19, 2023

·

Stayed 1 night

All the staff was very professional and helpful and it was one of the cleanest hotels I have stayed in. If I ever find myself in this area again, this is where I plan on staying.

6

Lauren

May 29, 2023

·

Stayed 2 nights

Room was much smaller than expected. Booked a king bed, but I don’t think it was a king. The website said there was a restaurant, but I did not see one nor any option to order room service. Also, the site mentions a Starbucks but it was extremely limited and the staff at the front desk have to come over to make the coffee. Seemed a little silly. Room could have been cleaner. We found a few ants in the room. But hotel other wise was very clean from what we saw. Not sure id stay at this Marriott location again.

4

Chris

Dec 27, 2023

·

Stayed 1 night

We got to our room and started to put things away. Found out the fridge did not work and while checking to see if it was plugged in I found food, socks, water bottles, and trash behind the desk under the TV. I have a picture of needed.

2

daniel

Jun 30, 2024

·

Stayed 1 night

The guests above our room were so loud and inconsiderate, that we actually left at midnight. There were small bugs on the bathroom floor and the bathrooms floor was still soiled from the previous guests.

8

Melvin

Nov 23, 2025

·

Stayed 1 night

The room was clean and the desk staff was polite.

8

Whitney

Jun 6, 2023

·

Stayed 3 nights

Not a bad stay except that our room did not get cleaned even once during our three-day stay. When we called the desk about it after the first day, we were told you have to ask to have your room cleaned. We explained that we ran into a woman cleaning the room across from us and asked her to make sure to clean our room and she did she would. But no one did. So our garbage piled up as did our dirty towels. We complained again after day two but were told they were busy.

10

Jeremiah

May 7, 2023

·

Stayed 1 night

Great, clean hotel.

2

Jordan

Aug 30, 2024

·

Stayed 2 nights

Lost my reservation and then didn’t have available what I reserved and gave me different but wouldn’t give me a discount for it. Front desk was rude. Asked her to call when my original room would be available and never received a call or an apology. Bed was so uncomfortable and pillows were beyond flat it’s like they didn’t exist. Could hear every little bit of noise from hallways and rooms next door all night long. Barely slept a wink my entire stay. Housekeeping never came to replenish anything or clean at all. Called for more towels and apparently they ran out of towels for the entire hotel. Just ridiculous

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Rooms

Rooms are modern and generally comfortable, with some described as spacious; however, a few guests found them smaller than expected, noted limited storage, reported noise from other guests, or disliked the mattress comfort and views.

Related guest reviews

8

Sara

Jun 20, 2023

·

Stayed 3 nights

I consider a Courtyard Marriott to be a higher end hotel. The $250+ rate per evening confirms that suspicion. With that, I anticipate an extremely comfortable mattress, super clean room, and exceptional service. My experience did not quite match those expectations. The major flaw for me was the mattress. This appears to be a newer construction hotel but the mattress felt like it was many years old. It dipped in the middle and offered very little comfort or support. This was very disappointing as the primary use of a hotel room is the bed. The front desk person at check-in was very unprofessional. Not just in her looks, but also in her demeanor, lack of eye contact, not greeting us, not stopping personal conversation with coworker, etc. It was just a bad first impression. But I realize it's hard to staff such positions so it's fine--just not what I was expecting. The room was very clean. We did not request housekeeping during our 3 night stay, but we met the housekeeping staff in the hallway. They were very kind and helpful. We visit St Joseph/Benton Harbor often. I wanted a stay at a higher end hotel. We will likely not stay here again because it feels overpriced for an uncomfortable bed and average service.

8

Susan

Jul 25, 2024

·

Stayed 1 night

Our stay was perfectly fine. The rooms were very spacious and well appointed. The services available were fine, although we didn't take advantage of them. The patio area was outstanding and we spent a few hours outside playing cards. There was a fire table that others took advantage of.

6

Dennis

Oct 7, 2024

·

Stayed 3 nights

The person who checked us in was nice and personable but checked our son and my wife and I into each other's rooms. We could not get the thermostat to work and it did not throughout our stay but when we called they told us we were not using it properly but there was no reading on the device. Also, very small dresser, with two small drawers was broken.

10

Ronald

Jul 4, 2023

·

Stayed 2 nights

It would be nice to have more storage room in the bathroom.

6

Lauren

May 29, 2023

·

Stayed 2 nights

Room was much smaller than expected. Booked a king bed, but I don’t think it was a king. The website said there was a restaurant, but I did not see one nor any option to order room service. Also, the site mentions a Starbucks but it was extremely limited and the staff at the front desk have to come over to make the coffee. Seemed a little silly. Room could have been cleaner. We found a few ants in the room. But hotel other wise was very clean from what we saw. Not sure id stay at this Marriott location again.

10

Rosann

May 20, 2024

·

Stayed 1 night

The property itself is very nice and modern. The entire property was clean and well maintained. The property is also very quiet. No noise from upper floors or outside. The room was nice but, wasn’t very big. The size was for ok 2 people but, would be cramped for more than that. The room views aren’t great but, for the price, it’s tolerable. It’s about a 10 minute trip to downtown St Joe, which isn’t bad. Overall, we enjoyed our stay and would stay again.

10

Fannet

Jul 7, 2024

·

Stayed 2 nights

This property felt brand new. Rooms were spacious and comfortable. No complaints. perfect stay.

10

Shunteka

Mar 23, 2025

·

Stayed 1 night

The Hotel within itself was ok but we were on the second floor and all you heard around 2-4 was ppl running down the hallway

10

Rebeccah

Jun 22, 2024

·

Stayed 1 night

It was a good experience except guests near us were very loud and were throwing objects around late at night. Thought there was some kind of bar brawl going on in the room.

10

Lisa

Oct 6, 2024

·

Stayed 1 night

Very convenient location to the highway. A little bit of a drive into the town, but not a big deal to us. Property was nice and clean. Really liked the room. Had an EV charger which we used. If you like a hidden gem restaurant with unique food, definitely try Houndstooth in Benton Harbor! Amazing!

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Service

Service sentiment is inconsistent: many encountered friendly, helpful staff, but others faced check-in confusion, software/key issues, limited front-desk coverage, or unfriendly interactions.

Related guest reviews

2

Daisy

Jun 14, 2024

·

Stayed 1 night

The customer service was awful. The front desk attendant, Brittney wasn’t very friendly; very serious, quiet.

10

Nelmarie

Jun 26, 2023

·

Stayed 1 night

It is always clean and the staff is always helpful

8

Carmen

Jul 23, 2024

·

Stayed 2 nights

The only problem was with the computers. Unable to print key cards for 2 days which was out of the control of the staff. And they could have had more than one person to check in and that person had to let u into your room

6

Kristen

Sep 1, 2025

·

Stayed 1 night

I called the morning of and someone at the front desk said we could check it at 7 a.m. if we were in town or we could come check in as soon as we arrive. We arrived around 10 and were told we couldn’t check in until 3. Several other guests had the same experience and we had to change in the bathrooms in the lobby to get ready for weddings. When we were able to check in in the evening, we were not pointed in the direction of the elevators so we went the wrong way and had to walk around the hotel lobby to find them. The person that gave us our keys just gave the keys and didn’t say anything else. For breakfast, there was only 1 person working. She was great, but people had to wait a while because she would take the order and then go back and make it before moving on to the next customer. We also went to check out and there was nobody at the front desk. There were 4 staff members on the deck sitting with each other but nobody was inside to help. Overall, the hotel was clean and modern, we were just very inconvenienced by the check in and out process.

8

MICHAEL

Jul 21, 2024

·

Stayed 2 nights

Software outage made for getting in and out of the room a pain. The staff was great.

10

Nancy

Jul 20, 2025

·

Stayed 1 night

Check in with Kendall was effortless. He is an outstanding employee, super helpful, knowledgeable, efficient and friendly. My friends and I had an excellent stay to attend our 55th class reunion. Definitely will be back to Marriott Courtyard for our 60th or maybe sooner! Thank you to Kendall and all the super staff.

10

Vanessa

Aug 5, 2024

·

Stayed 1 night

I had a great experience at this hotel. The room was comfortable, the lobby was nice, parking was easy and well lit. Staff member Tennellle was incredibly helpful and pleasant even at 7:00 in the morning.

2

Monica

Jul 7, 2024

·

Stayed 1 night

They were not able to check us in promptly It was a pretty bad service

2

Jordan

Aug 30, 2024

·

Stayed 2 nights

Lost my reservation and then didn’t have available what I reserved and gave me different but wouldn’t give me a discount for it. Front desk was rude. Asked her to call when my original room would be available and never received a call or an apology. Bed was so uncomfortable and pillows were beyond flat it’s like they didn’t exist. Could hear every little bit of noise from hallways and rooms next door all night long. Barely slept a wink my entire stay. Housekeeping never came to replenish anything or clean at all. Called for more towels and apparently they ran out of towels for the entire hotel. Just ridiculous

10

Elizabeth

Oct 22, 2023

·

Stayed 3 nights

Facility was great. Staff was top notch, very customer oriented, responsive, and genuine.

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Location

Convenient for drivers with quick access to the highway, a nearby Walmart and other shopping, and a short drive to beaches and downtown; several noted the area is quiet but not especially scenic.

Related guest reviews

10

Robin

Jun 16, 2025

·

Stayed 1 night

Stayed one night . 5 miles to the beach. A Walmart right next door

8

Ryan

Sep 5, 2023

·

Stayed 1 night

The hotel was nice, clean, and new. The pool was small. The area did not have much to offer. The hotel is by a dead mall and close to the highway.

10

Janet

Jul 27, 2024

·

Stayed 2 nights

Close to beach

10

Phillip

Aug 4, 2025

·

Stayed 3 nights

Had a great time. Downtown and the beach was about a 10 minute drive from the property. There were also many restaurants right around the hotel. Would definitely go back

10

Rosann

May 20, 2024

·

Stayed 1 night

The property itself is very nice and modern. The entire property was clean and well maintained. The property is also very quiet. No noise from upper floors or outside. The room was nice but, wasn’t very big. The size was for ok 2 people but, would be cramped for more than that. The room views aren’t great but, for the price, it’s tolerable. It’s about a 10 minute trip to downtown St Joe, which isn’t bad. Overall, we enjoyed our stay and would stay again.

10

Kevin

Sep 3, 2024

·

Stayed 3 nights

Good location

10

Claire

Aug 2, 2023

·

Stayed 2 nights

Very clean and relatively close to Lake Michigan beaches. Just wish there were more restaurants nearby and wish the area felt a little safer.

10

Nancy

Apr 8, 2024

·

Stayed 1 night

Nice clean hotel. Close to shopping and restaurants.

10

Mario

May 6, 2025

·

Stayed 3 nights

Excellent location, quiet, comfortable and safe.

10

Lisa

Oct 6, 2024

·

Stayed 1 night

Very convenient location to the highway. A little bit of a drive into the town, but not a big deal to us. Property was nice and clean. Really liked the room. Had an EV charger which we used. If you like a hidden gem restaurant with unique food, definitely try Houndstooth in Benton Harbor! Amazing!

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AI-generated summary based on recent guest reviews

Dining

Dining is limited: no complimentary breakfast or coffee, and the on-site bistro/Starbucks can be slow, understaffed, closed, or open too late for early departures.

Related guest reviews

8

Sarah

Feb 7, 2023

·

Stayed 2 nights

Customer service was excellent Was disappointed in restaurant not being opened due to staffing. Should of had information of local eateries and distance to Lake Michigan n

6

Thomas

Aug 22, 2025

·

Stayed 2 nights

This was peak season and we paid that price. I would have expected some very basic amenities to be provided like coffee/tea in the morning as well as daily maid service for the price. If you are charging the price, provide some services. Your little cards disclosure on your practices are all ok when its not peak season. People expect to be treated a little bit better when you're paying premium rates.

10

SHARON

Aug 3, 2024

·

Stayed 1 night

Would like free coffee available/ staff was excellent- the bistro was understaffed in evening just one super nice gentleman working and it seemed like they had just updated their menus so the staff and food quality were excellent but the time it took could use some improvements. The same experience in the morning while purchasing Starbuck drinks.

8

Sara

Feb 12, 2024

·

Stayed 1 night

The room was clean but there was no breakfast of any kind

8

Mellisa

Jan 26, 2025

·

Stayed 1 night

Room was clean and comfortable, staff was amazing; the only downfall is they don’t offer continental breakfast. They have a bistro to order meals from and a Starbucks. The hotel was located right behind Walmart and seemed safe.

10

Lindsey

Mar 31, 2023

·

Stayed 1 night

Easy peasy check in but bar/restaurant wasn’t open

8

JANNELL

Jun 2, 2024

·

Stayed 2 nights

I liked everything about this hotel. Clean and comfortable beds and pillows. I was disappointed that they don’t have a continental breakfast- no free coffee ( had to buy Starbucks in the lobby)

8

Vanessa

Oct 7, 2024

·

Stayed 1 night

Excellent property. Very convenient to where we needed to be. The mini golf nearby is not to be missed it looks closed but is in fact open and very nice and fun for something to do. We enjoyed everything except for breakfast not being opened until 7am on Sunday morning. My son was playing in a lacrosse tournament and needed to depart for the field by 6:45am. We were thinking picking a little something up at the inside restaurant would be no problem. Other families were also in the same boat. My son ate peanut m&M's from the concession shop for breakfast instead. Yes, I should have packed something but we were rushing and I thought "oh we're at a great hotel, it will be no problem." For the cost there has to be better response to customers needs.

8

MICHAEL

Aug 10, 2025

·

Stayed 3 nights

Clean facility near dining, shopping and beach. Noted that staff at certain times of day managed both the Front Desk and Coffee Bar. One staffer seemed annoyed at request to make Starbucks coffee. Otherwise, stay was excellent.

8

Thomas

Jul 9, 2023

·

Stayed 1 night

No breakfast included.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$106
February	$101
March	$104
April	$115
May	$146
June	$168
July	$185
August	$224
September	$163
October	$158
November	$124
December	$103

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $149	16 $149	17 $179	18 $326	19 $338
20 $144	21 $144	22 $144	23 $144	24 $144	25 $236	26 $306
27 $144	28 $144	29 $144	30 $144

Su	Mo	Tu	We	Th	Fr	Sa
				1 $144	2 $217	3 $217
4 $144	5 $144	6 $144	7 $144	8 $183	9 $228	10 $218
11 $144	12 $144	13 $144	14 $144	15 $155	16	17 $198
18 $145	19 $145	20 $145	21 $144	22 $174	23	24
25 $145	26 $145	27 $145	28 $145	29 $145	30 $187	31 $188

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Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds, Hearing Accessible (Accessible Bathtub)

Room, 1 King Bed, Accessible Bathtub

Studio, Multiple Beds

Room, 1 King Bed with Sofa Bed

Room, 1 King Bed with Sofa Bed, Hearing Accessible

Room, 1 King Bed, Hearing Accessible (Roll-In Shower & Transfer Shower)

Suite, 1 Bedroom

Studio, Multiple Beds, Hearing Accessible (Accessible Bathtub)

Room, 2 Queen Beds

Studio, Multiple Beds, Hearing Accessible (Roll-In Shower)

Guest reviews

Fabulous

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Courtyard by Marriott St. Joseph-Benton Harbor

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Prices for upcoming dates