Relais San Severo

An interesting, quirky boutique in an interesting area. However, the strange pay elevator and grimy courtyard approach were unsettling. Parking arrangements were expensive, and located a couple of blocks away through terrifyingly narrow alleys. Not for the faint of heart, and best suited to someone who wants an edgy urban experience in that particular neighbourhood of Naples.

The staff was very friendly and helpful. However, The 4 hotel rooms that they have are upstairs in an apartment building in "old town" Naples that can only be accessed by a 2 person elevator from an interior garage that costs coins to use.

This hotel is located on the 4th floor of an older building in a very busy, noisy neighborhood. Nevertheless, it is convenient and there are numerous restaurants nearby. The lobby, rooms and bathrooms are quite nice and at a 5 star level. But the building is old, the elevator is old and tiny. The highlight is the rooftop terrace which was terrific!

Nous avons été décus par l hotel, la chambre n etait pas prete à notre arrivée (le lit de notre fille n'etait pas pret et comme il n y avait plus personne à la reception on a du aller chercher des draps ds des placards). La chambre n etait pas totalement fonctionnelle: pas acces aux safes, rideaux cassés, douche mal montée dc de l'eau partout, climatisation inutilisable la nuit car en plein sur le lit de ma fille, spa/jacuzzi pas rempli donc inutilisable (et l'hotel ne l'avait pas dit), bref ca fait beaucoup alors qu'on comptait sur cet hotel... Je n'y retournerai pas, c est sûr!

Great location and very well kept property. Rooftop is outstanding

Decent hotel for a quick layover. It is very hard to find and even the neighbors. I've never heard of it. So you need to be able to call the hotel when you get there. People need to be aware that if you arrive late, for example 11:00 p.m. they do charge you a €20 fee. This should be explained at time of booking not afterwards and when you are making arrangements to check in. The lift to the hotel is also a bit of an issue. We have to check out early and we're panicking as a front door was closed and we had no way of getting out. Luckily we were able to get back to the lobby and retain our keys and open the front door again.

A good property, close to many of the tourist sites in the historic center. However, the elevator is a real pain. You need to have 50cents to use it during day times and parts of saturdays. It’s free after 9pm and on Sundays. Having coins on hand at all times is inconvenient. The elevator is also incredibly slow, so if it’s in use you will wait a long time. However the staff were very nice and overall it’s still a good property, if only they could replace the elevator with something more modern.

This is an unusual hotel, in that it's on the fourth floor of a large buidling and has a small lift to get to the top. The staff were very friendly and most helpful. Sadly due to rule changes due to Covid, the jacussi was not available! The hotel is centrally located and there are some great places to eat and drink nearby. All in all, we thoroughly enjoyed our stay here and would go again.

I really enjoyed this place as the last stop on my trip through Italy. The room was very sharp looking and came with many extras that made my relaxing evening that more enjoyable. The tub was great to soak in while enjoying a bottle of wine and the room came with an ice machine to help chill your beverages. The rooftop was amazing with a great view to relax in the evenings and is available to use 24/7 so you can get up early to watch the sun rise as well. The rooftop hot tub was not functional yet I never realized there was one until I was up there so it didn’t matter to me. Tons of cafes, restaurants, and shops in the area to enjoy. Staff were welcoming and friendly. I would definitely stay here again if I ever come back to Naples.

Excellent location in the middle of old town with a bustling piazza on the doorstep BUT is hidden behind so very quiet. Lovely rooftop to enjoy a beer and watch the sunset on Vesuvius. The Underground Tour is close by and v enjoyable along with every type of food and drink

Hotel room was clean and modern. Housekeeping every day. Neighborhood was kind of sketchy but over the four days we were there found it to be safe and the people kind. Lots of close by restaurants and the taxi stand is steps away. I’m a lone female traveller with a young child so safety is my number one concern.

Nous avons passé un séjour parfait! L’hôtel est idéalement situé dans le centre historique de Naples. Tous les commerces à proximité, restaurants, glaciers, station de taxis etc… Accueil sympathique de la part de Matheo qui est resté disponible tout au long de notre séjour pour nous renseigner. La chambre donnait sur une cour (vue dégagée) et donc très calme, climatisation moderne, SDB impeccable, et café excellent! bref, une adresse à noter.

Chambre très propre, très calme grace aà l’emplacement en arrière cour.

Chambre propre, personnel sympathique et arrangeant, parle plusieurs langues. Situation geographique en plein coeur du quartier historique.

Right down in the middle of the old city. Excellent location! Our room had quite a few bugs crawling around on the floors. Looked like silver fish. Hope none stowed away in my luggage!

Never seen a room that dirty in my life

The staff member at the desk was super nice, but we didn’t receive the complimentary sparkling wine upon arrival. The shower was gross and the water flew out of the partially permanently open doors, we had to use our towels to carb everything. It looked dirty :( the room walls were paper thin and the area wasn’t the best. Graffiti everywhere! And the building looks pretty run down. Certainly not what was expected coming into Italy for the first time.

Housekeepers left food in our fridge from a former guest. Ice machine and coffee maker had dirty water in them from god knows when. Didn't clean our room one day for some reason, and one of the front desk staff was pretty rude when we asked about it. Shower system was completely clogged with calcium causing it to spray everywhere. You have to take a tiny elevator to reach the hotel which inexplicably costs .50 Euro — the hotel will provide this but it's just odd and inconvenient. Location is great but that's about it, wouldn't recommend to a friend.

This area is absolutely disgusting. The reviews CANNOT be real. The pictures are deceiving. DO NOT WASTE YOUR TIME. We stayed It’s basically in a run down apartment building. The “hotel” has a few rooms on the 4th floor of the building but it is sketchy as hell when you enter the building. Then you have to take a right elevator to the 4th floor that can only hold 2 people. The elevator is slower than a snail. Takes forever to get to the top. Once you enter the “hotel” the reception is just a desk. The rooms are basically like apartment doors. You just walk two feet to your room. When we got inside the room, I was underwhelmed. The room is spacious - big bed. Marble floors but dirty and we couldn’t wait to leave in the morning. Look at my pictures for what I’m referring to. Hair around handle to shower. Dirty toilet. Dirty sofa. Worn and dirty rags and towels. Like this place is a motel/hostel. Cracked windows in building. If it weren’t for all my luggage, I would have left immediately. I’m only here to rest my head, really. You need actual lock keys to enter the “building” and access the gate that leads to the building. Then there is no reception after 9 - if you arrive after 9 for check in, there is an additional fee. Also, the airport is not 6 mins away as advertised on Expedia. It’s 25 minutes and if you need a van, it will cost you almost $80 The morning we left at 5am and couldn’t operate the elevator to leave and there was no one to help us

This was a great place to stay, I loved the friendliness of the owner! Everything was super clean and the AC was amazing!

Excellent staff very nice and helpful, give it a try the room is renovated suite located in a great central located 17 century building .

Un séjour d’une semaine passé chez relais san Severo, la chambre avec la baignoire est juste top, pour 2 personnes elle convient parfaitement, elle est spacieuse et la salle de bain est également très grande. Le lit est très confortable. Seul petit point négatif : l’isolation malheureusement on entend les voisins claquer les portes, discuter très fort.

Room was a good size with a nice bathroom and comfortable queen size bed. The hotel is on the 4th floor of a building and our host did a great job guiding us to the elevator. He also gave us food recommendations as well as general information about areas in Naples to explore.

This “hotel” was actually just the 4th floor in a mixed use building. They had one, shared, old, small, hot, exterior elevator. Horrible elevator process! They did make it clear they would not have a 24/7 doorman. and I thought it would be fine, but I missed having someone there when we had difficulty entering the main door after 6pm when no one is on duty. The stay felt more like an Airbnb. All locks were a real pain and our main door lock needs to be replaced. The area around the hotel was fine during the day, uncomfortable at night, that could just be Naples as a whole though. They did not offer bottled water or a bottle fill. If you want water, you have to bring it or you have to use the sink. The room was as pictured with modern renovations. But the AC was not good. It ran for 8 hours at coldest/max capacity and I still could not sleep with a sheet on. It wasn’t even that hot of a day. Also the shower doors had a one inch gap I between them, water everywhere. Overall would not stay here again or recommend it. Thankfully it was one night.

Once we found the hotel, it was a very pleasant surprise. The room and staff were stellar. The elevator was a little bit iffy and slow. The terrace was lovely, and housekeeping requests were handled promptly and efficiently. The bed was comfortable, and there was plenty of storage. Our shower was nice, but the positioning of the shower head at the doors would cause flooding into the bathroom. Due to exceptional service and well appointed rooms, we would recommend this hidden gem.

I really enjoyed this place as the last stop on my trip through Italy. The room was very sharp looking and came with many extras that made my relaxing evening that more enjoyable. The tub was great to soak in while enjoying a bottle of wine and the room came with an ice machine to help chill your beverages. The rooftop was amazing with a great view to relax in the evenings and is available to use 24/7 so you can get up early to watch the sun rise as well. The rooftop hot tub was not functional yet I never realized there was one until I was up there so it didn’t matter to me. Tons of cafes, restaurants, and shops in the area to enjoy. Staff were welcoming and friendly. I would definitely stay here again if I ever come back to Naples.

The hotel is situated right in the heart of the historical centre, stepping out of the door to so many excellent places to eat and attraction's. The atmosphere outside the hotel was amazing and a real experience. Inside the hotel was modern and clean. Above all our room was tucked away overlooking a beautiful garden and very tranquil. Hard to believe your in the middle of everything. Our hosts answered all our questions and were very helpful. Guaranteed a peaceful night sleep. When I return to Naples I will definitely stay here again.

Great modern room.

When we first got dropped off by the taxi we were quite worried because of how busy it was in the area. We found the address and went up the elevator to an incredible suite with a balcony overlooking a beautiful garden. It also had a rooftop balcony with a view of Mt Vesuvius and the ocean. Matteo was great and provided us with a map and showed where the attractions are. He gave us a number to call anytime if we needed anything including transportation. We highly recommend anyone travelling to Naples to stay at Relais San Severo. You’ll love it! Scott and Sarah!

Fantastic Hotel Perfect location Would highly recommend. We used the transfer service offered by the Hotel and that was excellent also. The walls of the room are paper thin and there was a gap in the shower door so all the water spurted out 😬 but it wasn’t enough to mark down the Hotel.

The staff at the property was excellent. He allowed us to check in early, went above and beyond with recommendations and travel tips! The bed was extremely comfortable and the shower had good pressure. The property was in a good central location that we were able to walk everywhere across 2 days. I would recommend this property!

Our daughter uses a wheelchair and we did not know the elevator requires coins each use (up and down) and is difficult so some coins disappeared and it was stressful. Staff seem well intentioned but left for the night without leaving us bedding/pillow/sheets for the pull out bed which was very problematic. Very good location in old town but overall I would never stay again.

The room was nice inside but there was no staff on premises when we arrived around 3:30pm. We were sent a code to get into the hotel. Hotel was on 4th floor with note the elevator required. .50 coins to operate but was free on Sunday which is when we arrived. The building is in the historic district with original Roman era cobblestone streets. A lot of graffiti on all walls takes away the historic value as well as potential beauty of the area. We were there only one night. Communication with staff was by text via WhatsApp and were helpful arranging a taxi for early departure to airport. Lots of shops and restaurants nearby.

Decent hotel for a quick layover. It is very hard to find and even the neighbors. I've never heard of it. So you need to be able to call the hotel when you get there. People need to be aware that if you arrive late, for example 11:00 p.m. they do charge you a €20 fee. This should be explained at time of booking not afterwards and when you are making arrangements to check in. The lift to the hotel is also a bit of an issue. We have to check out early and we're panicking as a front door was closed and we had no way of getting out. Luckily we were able to get back to the lobby and retain our keys and open the front door again.

Great location. Very helpful staff

EVERYTHING WAS TOP NOTCH!! SIMPLY WONDERFUL!!! THE STAFF WAS EXTREMELY SUPPORTIVE AND HELP ME NAVIGATE WITH MY FIRST VISIT TO NAPOLI… THANK YOU TO BOTH SYLVIA AND MATEO…. They are so relaxed and confident with knowing how to treat and serve their guests!!! So Impressed with my stay and my room….

Reception staff was exceptional

The staff were excellent. Very helpful and kind, especially the front desk. Will definitely come back.

Note this is a very small property on the 4th floor of an apartment building that appears to only be staffed during business hours. The room was nice enough and clean. Location great right in the old city. There is a nice terrace overlooking the city. I think for the price you should consider a normal hotel. Don't expect any service. We had a problem with a 4:20AM taxi reservation to go to airport. Agreement was the taxi would be there at 4:20 and we'd get a text. We were in the street waiting at 4:15. No taxi. No text until 4:38 and the taxi did not show up until 4:50. Driver said he had been told 5:00AM. The hotel staff had blasé, defensive attitude about the mix up: first said we were not in the street waiting for the taxi (we were). Then said we should have called them (we did, they did not answer until 15 minutes later). Never apologized. Again, for the price, I recommend you choose a professional establishment.

When we first got dropped off by the taxi we were quite worried because of how busy it was in the area. We found the address and went up the elevator to an incredible suite with a balcony overlooking a beautiful garden. It also had a rooftop balcony with a view of Mt Vesuvius and the ocean. Matteo was great and provided us with a map and showed where the attractions are. He gave us a number to call anytime if we needed anything including transportation. We highly recommend anyone travelling to Naples to stay at Relais San Severo. You’ll love it! Scott and Sarah!

Great property, accommodations and staff, the only questionable item it will be the not well kept surroundings but overall good, definitely great spots to eat and drink within steps.

Excellent location for naples. Very walkable

The room was nice inside but there was no staff on premises when we arrived around 3:30pm. We were sent a code to get into the hotel. Hotel was on 4th floor with note the elevator required. .50 coins to operate but was free on Sunday which is when we arrived. The building is in the historic district with original Roman era cobblestone streets. A lot of graffiti on all walls takes away the historic value as well as potential beauty of the area. We were there only one night. Communication with staff was by text via WhatsApp and were helpful arranging a taxi for early departure to airport. Lots of shops and restaurants nearby.

Amazing location straight at SpaccaNapoli.

The hotel is centrally located in the old town. Very easy access to restaurants and cafes. Hotel is situated right in the middle of street market district - there are hundreds of shops selling naples touristy items all around. Very busy area! Naples is generally quite dirty and looks quite intimidating when you first arrive but it is safe as long as you follow guidelines to not get pickpocketed in a crowd. We walked around day and night with no problems. Hotel is in a secured courtyard off the main shopping street. Taxi will drop you a couple minutes walk away ( no cars allowed in that street) Once inside the hotel is really clean and new and quiet! The rooftop terrace is nice to have a look out over Naples. Staff are extremely helpful and constantly trying to please. Bed very confortable! We loved our stay here.

Excellent location in the middle of old town with a bustling piazza on the doorstep BUT is hidden behind so very quiet. Lovely rooftop to enjoy a beer and watch the sunset on Vesuvius. The Underground Tour is close by and v enjoyable along with every type of food and drink

Hard to find the property once the taxi dropped us off. Good dining options close by.

The perfect property right in the center of the old town. Tucked away off the main street with its own entrance and courtyard. There is a lift up to the property which requires 50 cent euro coin which is provided by the hotel. Rooms have ac and are very comfortable and quite modern. The staff were super helpful with recommendation's and any questions along the way. Would definitely recommend and stay again.

The hotel itself is beautiful and staff was very kind. Surrounding area outside is dirty, noisy, full of graffiti, but safe. There are lots of restaurants and crowds of people all ages. At first glance, though, it's scary. Interesting place to visit.

This is a great little apartment hotel in a fun and lively area. Easy access to a taxi stand and friendly people everywhere. Would stay again.

Very nice, quiet hotel in the heart of Spaccanapoli. Lovely rooftop terrace. No breakfast, but close to many great dining options.

magnifique séjour dans cet établissement, chambre confortable, propreté impeccable, terrasse donnant sur les toits de Naples et le Vésuve. Un bien bel endroit dans le centro storico. Dommage, que le petit déjeuner ne soit pas prévu.

Reasonably priced and in the centre of Naples. Room was spacious. Loved our balcony too. Lovely rooftop where we sat one afternoon pity that the hot tub was not available as it would have been ideal, after all the walking. Hotel is close to plenty of restaurant and bars. There were 5 adults and we all loved the area and hotel. We would definately come back and recommend to our friends. Only negative is with both our bookings we shoild have had a bottle of proseco. When we asked about the mini bar the member of staff said everything was extra. At the time we forgot about the proseco until we got home.

The hotel is centrally located in the old town. Very easy access to restaurants and cafes. Hotel is situated right in the middle of street market district - there are hundreds of shops selling naples touristy items all around. Very busy area! Naples is generally quite dirty and looks quite intimidating when you first arrive but it is safe as long as you follow guidelines to not get pickpocketed in a crowd. We walked around day and night with no problems. Hotel is in a secured courtyard off the main shopping street. Taxi will drop you a couple minutes walk away ( no cars allowed in that street) Once inside the hotel is really clean and new and quiet! The rooftop terrace is nice to have a look out over Naples. Staff are extremely helpful and constantly trying to please. Bed very confortable! We loved our stay here.

Excellent location in the middle of old town with a bustling piazza on the doorstep BUT is hidden behind so very quiet. Lovely rooftop to enjoy a beer and watch the sunset on Vesuvius. The Underground Tour is close by and v enjoyable along with every type of food and drink

The staff member at the desk was super nice, but we didn’t receive the complimentary sparkling wine upon arrival. The shower was gross and the water flew out of the partially permanently open doors, we had to use our towels to carb everything. It looked dirty :( the room walls were paper thin and the area wasn’t the best. Graffiti everywhere! And the building looks pretty run down. Certainly not what was expected coming into Italy for the first time.

Hard to find the property once the taxi dropped us off. Good dining options close by.

Ottima posizione. Bella la struttura con una terrazza bellissima. Sarebbe stato bello avere la colazione

This is a great little apartment hotel in a fun and lively area. Easy access to a taxi stand and friendly people everywhere. Would stay again.

Abbiamo soggiornato qui due notti, in sei persone divisi in due stanze. La posizione è strategica, nel cuore pulsante della città e avevamo paura del caos notturno invece le stanze sono tutte all’interno, ben insonorizzate. Stanze piacevoli, dimensioni giuste, lo stesso il bagno. La pecca potrebbe essere la mancanza del servizio colazione tuttavia è vero che sotto il relais è pieno di bar e pasticcerie, compreso il famoso Scaturchio, per cui è anche stato piacevole provare luoghi diversi. Personale affabile, disponibile e professionale. Torneremo appena possibile.