Serenity Hotel Boutique By Alsol
$63
/ night
Avg. for September
Prices for Serenity Hotel Boutique By Alsol
Select dates to see prices and availability
$63
/ night
Avg. for September
Monthly average prices
Nightly prices at Serenity Hotel Boutique By Alsol average $51 in June, the cheapest month, and $104 in December, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $98 |
| February | $94 |
| March | $80 |
| April | $70 |
| May | $59 |
| June | $51 |
| July | $55 |
| August | $66 |
| September | $63 |
| October | $66 |
| November | $65 |
| December | $104 |
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Sep · $63
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Most expensive: December (~$104)
Cheapest: June (~$51)
About this property
Enjoy recreation amenities such as an outdoor pool or take in the view from a rooftop terrace. This hotel also features complimentary wireless internet access and concierge services.
Amenities
Enjoy recreation amenities such as an outdoor pool or take in the view from a rooftop terrace. This hotel also features complimentary wireless internet access and concierge services.
Business amenities
Featured amenities include multilingual staff, luggage storage, and an elevator. A shuttle from the hotel to the airport is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Dining
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Relax with your favorite drink at the bar/lounge or the poolside bar.
Rooms
Make yourself at home in one of the 30 air-conditioned rooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include safes and ceiling fans, as well as phones with free local calls.
Location
Located in Playa del Carmen (Gonzalo Guerrero), Serenity Hotel Boutique by Alsol is within a 10-minute walk of Mamitas Beach and Quinta Avenida. This hotel is 0.4 mi (0.7 km) from Playa del Carmen Main Beach and 1.6 mi (2.7 km) from Playa del Carmen Maritime Terminal.
What's nearby
Super Chedraui Selecto Avenida 10(0.1 miles)
Mario Villanueva Madrid(0.2 miles)
Mamitas Beach(0.3 miles)
Quinta Avenida(0.3 miles)
Playa del Carmen Main Beach(0.4 miles)
Coco Beach(0.6 miles)
Playa Avenida Colosio(0.6 miles)
Quinta Alegría Shopping Mall(0.6 miles)
Calle Corazón(0.8 miles)
Calle 12(0.8 miles)
Pier Navega(0.8 miles)
Nuestra Senora del Carmen Catholic Church(0.9 miles)
Guadalupe Church(0.9 miles)
Frida Kahlo Museum(0.9 miles)
3D Museum of Wonders(1 miles)
Cozumel Intl. Airport (CZM)(22 miles)
Cancun Intl. Airport (CUN)(34.1 miles)
Parking
Airport shuttle
Restaurant
Swimming pool
Business Center
Room Service
Location
10 Avenida Norte y calle 40 Norte Mz 150, lt 20, 21 y 22, Zazil-ha, Playa del Carmen, Solidaridad, Quintana Roo, Mexico
Super Chedraui Selecto Avenida 10 (0.1 miles)
Mario Villanueva Madrid (0.2 miles)
Mamitas Beach (0.3 miles)
Quinta Avenida (0.3 miles)
Playa del Carmen Main Beach (0.4 miles)
Coco Beach (0.6 miles)
Room options
5
One Bedroom Corner Suite
Room details
1 King Bed
and 1 Sofa Bed
Sleeps 3
689 ft²
Separate Dining AreaAir ConditioningWi-Fi (Free)Kitchen
5
Deluxe Suite
Room details
1 King Bed
Sleeps 2
269 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
6
One Bedroom Double Suite
Room details
2 Twin Beds
and 1 Sofa Bed
Sleeps 3
431 ft²
Separate Dining AreaAir ConditioningWi-Fi (Free)Kitchen
14
One Bedroom Suite
Room details
1 King Bed
and 1 Sofa Bed
Sleeps 4
603 ft²
Separate Dining AreaAir ConditioningWi-Fi (Free)Kitchen
6
Grand Junior Suite
Room details
1 King Bed
and 1 Sofa Bed
Sleeps 3
829 ft²
Separate Dining AreaAir ConditioningWi-Fi (Free)Kitchen
Guest reviews of Serenity Hotel Boutique By Alsol
8.4
Very good
Based on 573 verified reviews
What guests think
AI-generated summary based on recent guest reviews
At Serenity Hotel Boutique By Alsol, guests praise the walkable location near Fifth Avenue and the beach, spacious suites with kitchenettes, and a rooftop pool, while mentioning friendly staff and good value in Playa del Carmen.
Read moreWas this helpful?
What guests think
At Serenity Hotel Boutique By Alsol, guests praise the walkable location near Fifth Avenue and the beach, spacious suites with kitchenettes, and a rooftop pool, while mentioning friendly staff and good value in Playa del Carmen.
Reviews repeatedly note service inconsistencies, including slow or limited breakfast, occasional billing mix ups at check-in, and rooftop bar service that is unreliable or alcohol free at times. Noise can arise on Friday event nights and from street or construction, and some kitchenettes lack basics like cutlery or dish soap. A few guests also mention thin walls, weak hot water or pressure, and tight parking or limited accessibility. Overall, expect a mostly clean, roomy, well located stay with occasional trade-offs in service and noise.
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AI-generated summary based on recent guest reviews
Facilities
Rooftop pool is popular with city views, but bar service is inconsistent or absent and it may close early for private events. Parking is available though tight, and beach towels/partner beach club access are mentioned.
Related guest reviews
8
Roger
Apr 17, 2025
·
Stayed 5 nights
This is on the edge of the developed North side for that reason it's quite other than Friday nights when there's a club night at the roof. If you arrive Friday you'll hear it even blocks away but you would be so tired anyway it's ok. Rest of the time is quiet and lovely as it's not as much traffic. Super convenient wirh Selecto super market close by and a very nice bakery right across the street. Calle 38 was also by far the easiest to walk up and down between 5th and the local hub 30th for a real authentic experience. If you want do the beach club they are associated with Martina beach club so you don't have to pay for the chair. Only credits for drinks and food. The hotel also gives you beach towels if you want to just go to the beach. Which is super convienient with public access again on 38th. Just grab a towel and head down after 2 as there's large shade by the entrance left and you don't need to rent umbrella. Also at the entrance is an OXXO so you just need to buy a cooler bag to keep your drinks cold. Note about playa. At the ado station you'll pay about 150 peso for taxi. Or use the radio PDC app. But you'll have to go a block away and put in an address of where you are to get pick up as it isn't allow to pick up at the main roads. It's 75pesos instead to travel between ado station to this hotel. Over we like the hotel because it was quiet. It's a bit far if you want to be in the center of the action but we didn't care to do that much
This is on the edge of the developed North side for that reason it's quite other than Friday nights when there's a club night at the roof. If you arrive Friday you'll hear it even blocks away but you would be so tired anyway it's ok. Rest of the time is quiet and lovely as it's not as much traffic. Super convenient wirh Selecto super market close by and a very nice bakery right across the street. Calle 38 was also by far the easiest to walk up and down between 5th and the local hub 30th for a real authentic experience. If you want do the beach club they are associated with Martina beach club so you don't have to pay for the chair. Only credits for drinks and food. The hotel also gives you beach towels if you want to just go to the beach. Which is super convienient with public access again on 38th. Just grab a towel and head down after 2 as there's large shade by the entrance left and you don't need to rent umbrella. Also at the entrance is an OXXO so you just need to buy a cooler bag to keep your drinks cold. Note about playa. At the ado station you'll pay about 150 peso for taxi. Or use the radio PDC app. But you'll have to go a block away and put in an address of where you are to get pick up as it isn't allow to pick up at the main roads. It's 75pesos instead to travel between ado station to this hotel. Over we like the hotel because it was quiet. It's a bit far if you want to be in the center of the action but we didn't care to do that much
10
Miguel Ángel
Aug 4, 2024
·
Stayed 4 nights
La habitación con cocina sala comedor balcón muy amplia muy acogedora muy limpia junto a la quinta avenida pero sin el bullicio El club de playa fenomenal y te dan toallas en el hotel y te las llevas a los toures sin inconveniente. De verdad una excelente experiencia
La habitación con cocina sala comedor balcón muy amplia muy acogedora muy limpia junto a la quinta avenida pero sin el bullicio El club de playa fenomenal y te dan toallas en el hotel y te las llevas a los toures sin inconveniente. De verdad una excelente experiencia
6
Blanca
Jan 6, 2025
·
Stayed 1 night
Not enough water, pressure and heat in the shower location is OK maybe a blanket in the living room will be great Garage very small narrow for a suv
Not enough water, pressure and heat in the shower location is OK maybe a blanket in the living room will be great Garage very small narrow for a suv
10
Memory
Apr 13, 2025
·
Stayed 3 nights
Very clean and great location. Staff was superb and bed was comfy. we enjoyed afternoons in the pool before getting ready for dinner and a stroll on 5th. Negative- the generator needa to be vented. Fumes come up from the basement/parking garage. We wouod definitely stay here again!
Very clean and great location. Staff was superb and bed was comfy. we enjoyed afternoons in the pool before getting ready for dinner and a stroll on 5th. Negative- the generator needa to be vented. Fumes come up from the basement/parking garage. We wouod definitely stay here again!
6
Ignacio
Jun 3, 2024
·
Stayed 5 nights
Corner Suite was great overall! Some of the furniture looked dated simple changes(rugs and sofa cushions) would make this place really pop and make it more appealing! However the pool closes at 7 pm (really) just the perfect time to go to the pool. Found out later the pool closes to hotel guests so that they can rent out the pool and pool bar for events!
Corner Suite was great overall! Some of the furniture looked dated simple changes(rugs and sofa cushions) would make this place really pop and make it more appealing! However the pool closes at 7 pm (really) just the perfect time to go to the pool. Found out later the pool closes to hotel guests so that they can rent out the pool and pool bar for events!
10
Meredith
Apr 14, 2025
·
Stayed 10 nights
I've stayed at this wonderful hotel a few times now, and it never disappoints. The front desk staff is always amazing and incredibly helpful. The suites are clean, comfortable, and perfectly suited to our needs. One of the highlights is the rooftop pool—it’s absolutely lovely and offers stunning views of the city, including a partial view of the ocean. The location is also perfect—just a short walk to the beach and surrounded by fantastic restaurants and shops, only a block away from 5th Avenue. Highly recommended!
I've stayed at this wonderful hotel a few times now, and it never disappoints. The front desk staff is always amazing and incredibly helpful. The suites are clean, comfortable, and perfectly suited to our needs. One of the highlights is the rooftop pool—it’s absolutely lovely and offers stunning views of the city, including a partial view of the ocean. The location is also perfect—just a short walk to the beach and surrounded by fantastic restaurants and shops, only a block away from 5th Avenue. Highly recommended!
10
Robert
Jul 20, 2024
·
Stayed 2 nights
Lovely staff and very nice and clean room. Indoor Parking available for free.
Lovely staff and very nice and clean room. Indoor Parking available for free.
8
David
Jan 9, 2023
·
Stayed 19,359 nights
liked its close location to beach and 5th ave restaurants and shopping didn't like that the bar up on pool deck was not attended by any staff
liked its close location to beach and 5th ave restaurants and shopping didn't like that the bar up on pool deck was not attended by any staff
8
Rosa
Mar 1, 2025
·
Stayed 1 night
Great location near shopping and restaurants. Roof top pool was fun and good pool bar. We arrived Friday where they had a roof top party from 8pm-1am which we didn’t go since we were exhausted but noise wasn’t bothering us. Only stayed for 1 night and it was a great experience.
Great location near shopping and restaurants. Roof top pool was fun and good pool bar. We arrived Friday where they had a roof top party from 8pm-1am which we didn’t go since we were exhausted but noise wasn’t bothering us. Only stayed for 1 night and it was a great experience.
6
Rickey
Aug 28, 2023
·
Stayed 3 nights
Room was very clean and modern. However website indicate paper towels and water included and it had none, I had to travel to store to purchase it. Cushion was damaged from a previous pet (I assume it was a Cat or very pissed off dog). Very Pet friendly. Roof top pool just as well not exist because it wasn't staffed and no activity at all. It was "dead on the roof." Staff and hotel were very nice and good location. Breakfast food was tasty!
Room was very clean and modern. However website indicate paper towels and water included and it had none, I had to travel to store to purchase it. Cushion was damaged from a previous pet (I assume it was a Cat or very pissed off dog). Very Pet friendly. Roof top pool just as well not exist because it wasn't staffed and no activity at all. It was "dead on the roof." Staff and hotel were very nice and good location. Breakfast food was tasty!
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AI-generated summary based on recent guest reviews
Cleanliness
Many guests find rooms very clean and well maintained. However, several report lapses such as dust, occasional odors or stained linens, and that housekeeping or supplies may require requesting.
Related guest reviews
10
Maria
Sep 7, 2023
·
Stayed 5 nights
Staff is very nice, friendly and helpful. The hotel is very clean and at a great location, within walking distance to Quinta Avenida for restaurants and shops and walking distance to beach. The free breakfast was not excellent but good. The lobby is usually hot but the rooms nice, clean and cool.
Staff is very nice, friendly and helpful. The hotel is very clean and at a great location, within walking distance to Quinta Avenida for restaurants and shops and walking distance to beach. The free breakfast was not excellent but good. The lobby is usually hot but the rooms nice, clean and cool.
8
Patricia
Nov 28, 2024
·
Stayed 3 nights
No hacen bien la limpieza
No hacen bien la limpieza
4
Hoseok
Dec 29, 2023
·
Stayed 4 nights
Towel cleanliness is not good. Lots of dust..
Towel cleanliness is not good. Lots of dust..
10
Julia
Nov 15, 2025
·
Stayed 10 nights
Visiting with hotel for a third time. Just love it ! The staff is very caring, paying attention to every little detail! The rooms are modern and spotless! The location is great, and all stores and restaurants step away. 5 min walk to the beach. Highly recommended! Thanks to general manager Jorge de la Luz! Lovely Maria and all other people who made our stay enjoyable!
Visiting with hotel for a third time. Just love it ! The staff is very caring, paying attention to every little detail! The rooms are modern and spotless! The location is great, and all stores and restaurants step away. 5 min walk to the beach. Highly recommended! Thanks to general manager Jorge de la Luz! Lovely Maria and all other people who made our stay enjoyable!
6
sedami
Nov 24, 2025
·
Stayed 1 night
personnel très serviable et compétent, alondra est vraiment adorable ainsi que le personnel au restaurant pour le petit dejeuner. Cependant j'ai connu le serenity en 2020 et la qualité à l'intérieur des chambres était bien meilleure. Ici il y avait de la poussiere a certains endroit prouvant que la chambre n'avait pas été entretenu ou loué depuis un moment, une odeur bizzare sur le sofa, absence de savons por se laver les mains aussi bien dans la cuisine que dans la salle de bain, une trace de savons de couleurs rouge sous le lavabo témoignant d'un savon renversé et non nettoyé
personnel très serviable et compétent, alondra est vraiment adorable ainsi que le personnel au restaurant pour le petit dejeuner. Cependant j'ai connu le serenity en 2020 et la qualité à l'intérieur des chambres était bien meilleure. Ici il y avait de la poussiere a certains endroit prouvant que la chambre n'avait pas été entretenu ou loué depuis un moment, une odeur bizzare sur le sofa, absence de savons por se laver les mains aussi bien dans la cuisine que dans la salle de bain, une trace de savons de couleurs rouge sous le lavabo témoignant d'un savon renversé et non nettoyé
8
Paola
Sep 25, 2025
·
Stayed 2 nights
La limpieza de la habitación es muy buena, cerca se encuentra quinta avenida y casi no se escucha el ruido,
La limpieza de la habitación es muy buena, cerca se encuentra quinta avenida y casi no se escucha el ruido,
8
Hyuna Alice
May 7, 2024
·
Stayed 4 nights
LOCATION: We liked the location. It was close enough to everything but not right in the middle of the busy areas. ROOM: Stayed in the 2 bedroom suite on the 3rd floor. The walls are very thin and it is a bit loud. We could hear guests in other rooms very well. Almost, like they were in our room. Street noise is also loud too. Rooms were nice and the suite was big. Certain areas could gave been cleaner, like the shower, but not a huge deal. Rooms could be in better condition but for the price we paid we were happy. Pool: Nice and relaxing.
LOCATION: We liked the location. It was close enough to everything but not right in the middle of the busy areas. ROOM: Stayed in the 2 bedroom suite on the 3rd floor. The walls are very thin and it is a bit loud. We could hear guests in other rooms very well. Almost, like they were in our room. Street noise is also loud too. Rooms were nice and the suite was big. Certain areas could gave been cleaner, like the shower, but not a huge deal. Rooms could be in better condition but for the price we paid we were happy. Pool: Nice and relaxing.
2
Quaadirrah
Jan 2, 2025
·
Stayed 2 nights
I had a terrible experience at this hotel and would not recommend it to anyone. The staff was extremely rude and unhelpful from the moment I arrived. The room was not clean—there were visible stains on the furniture, and it looked like it hadn’t been properly sanitized. Housekeeping never came to clean the room during my stay, and when I asked for extra towels, I was given a hard time as if it were a huge inconvenience. To make matters worse, they charged me extra at check-in even though I had already paid for my entire stay in advance. The parking garage was a nightmare—small, poorly lit, and difficult to navigate. On top of that, there was loud music playing all night, making it impossible to get any rest. This was easily one of the worst hotel experiences I’ve ever had. Avoid this place at all costs!
I had a terrible experience at this hotel and would not recommend it to anyone. The staff was extremely rude and unhelpful from the moment I arrived. The room was not clean—there were visible stains on the furniture, and it looked like it hadn’t been properly sanitized. Housekeeping never came to clean the room during my stay, and when I asked for extra towels, I was given a hard time as if it were a huge inconvenience. To make matters worse, they charged me extra at check-in even though I had already paid for my entire stay in advance. The parking garage was a nightmare—small, poorly lit, and difficult to navigate. On top of that, there was loud music playing all night, making it impossible to get any rest. This was easily one of the worst hotel experiences I’ve ever had. Avoid this place at all costs!
10
LUIS
Nov 14, 2023
·
Stayed 2 nights
I really enjoyed my stay at the Serenity hotel, the room was very clean and quiet, very spacious and comfortable, the food in the restaurant, delicious breakfasts and the staff were very friendly, Antonio is very helpful and courteous, Lupita the receptionist is very friendly. excellent prices, I highly recommend this Hotel.
I really enjoyed my stay at the Serenity hotel, the room was very clean and quiet, very spacious and comfortable, the food in the restaurant, delicious breakfasts and the staff were very friendly, Antonio is very helpful and courteous, Lupita the receptionist is very friendly. excellent prices, I highly recommend this Hotel.
10
Matthew
Sep 18, 2024
·
Stayed 7 nights
The place was super clean and comfortable. I will absolutely be back!
The place was super clean and comfortable. I will absolutely be back!
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AI-generated summary based on recent guest reviews
Rooms
Suites are spacious and comfortable with separate living areas and kitchenettes. Some guests note thin walls and street or event noise, plus occasional issues like weak hot water/pressure, AC odors, or slightly worn furnishings; kitchens can be under-equipped.
Related guest reviews
10
anthony
May 12, 2024
·
Stayed 2 nights
Clean quiet a spacious.
Clean quiet a spacious.
10
weijie
Feb 9, 2025
·
Stayed 10 nights
We stayed for 10 days. The room is big enough for a couple. The bedroom is very quiet even the living room is facing a major traffic. Recommend
We stayed for 10 days. The room is big enough for a couple. The bedroom is very quiet even the living room is facing a major traffic. Recommend
10
Marc
May 9, 2024
·
Stayed 1 night
Everything was amazing about my stay except the shower as the water never got hot so I actually was taking chilly showers No matter if I took one during the day or in the evening, the water never warmed up . The breakfast every morning was fantastic and the entire stay was comfortable and location was wonderful. I would definitely stay here again!!!
Everything was amazing about my stay except the shower as the water never got hot so I actually was taking chilly showers No matter if I took one during the day or in the evening, the water never warmed up . The breakfast every morning was fantastic and the entire stay was comfortable and location was wonderful. I would definitely stay here again!!!
4
Caitlin
Feb 13, 2023
·
Stayed 4 nights
NO ALCOHOL at this hotel! That is not mentioned anywhere on their website or in the booking. After a long day of travel, all I wanted was a cold Sol.. iykyk Ac in rooms smelled like mold for the first 15 minutes it was on which was really disgusting No ac throughout hotel common areas, hallways lobby etc but whatever .. All the rooms are on the interior of the building overlooking the lobby. Enjoy the offensive noise ALL NIGHT LONG of slamming doors and people. My first set of bed sheets were dirty and stained so luckily got another set. The furniture in the room including kitchen table was disgusting and stained. Shower and bathroom was decent, spacious etc Got bath robes which was a huge bonus , no slippers even though it says they have them . No decaf coffee. Only 1 bottle of water per person for the entire trip . Even though the website says complimentary water.
NO ALCOHOL at this hotel! That is not mentioned anywhere on their website or in the booking. After a long day of travel, all I wanted was a cold Sol.. iykyk Ac in rooms smelled like mold for the first 15 minutes it was on which was really disgusting No ac throughout hotel common areas, hallways lobby etc but whatever .. All the rooms are on the interior of the building overlooking the lobby. Enjoy the offensive noise ALL NIGHT LONG of slamming doors and people. My first set of bed sheets were dirty and stained so luckily got another set. The furniture in the room including kitchen table was disgusting and stained. Shower and bathroom was decent, spacious etc Got bath robes which was a huge bonus , no slippers even though it says they have them . No decaf coffee. Only 1 bottle of water per person for the entire trip . Even though the website says complimentary water.
6
Blanca
Jan 6, 2025
·
Stayed 1 night
Not enough water, pressure and heat in the shower location is OK maybe a blanket in the living room will be great Garage very small narrow for a suv
Not enough water, pressure and heat in the shower location is OK maybe a blanket in the living room will be great Garage very small narrow for a suv
10
Meredith
Apr 14, 2025
·
Stayed 10 nights
I've stayed at this wonderful hotel a few times now, and it never disappoints. The front desk staff is always amazing and incredibly helpful. The suites are clean, comfortable, and perfectly suited to our needs. One of the highlights is the rooftop pool—it’s absolutely lovely and offers stunning views of the city, including a partial view of the ocean. The location is also perfect—just a short walk to the beach and surrounded by fantastic restaurants and shops, only a block away from 5th Avenue. Highly recommended!
I've stayed at this wonderful hotel a few times now, and it never disappoints. The front desk staff is always amazing and incredibly helpful. The suites are clean, comfortable, and perfectly suited to our needs. One of the highlights is the rooftop pool—it’s absolutely lovely and offers stunning views of the city, including a partial view of the ocean. The location is also perfect—just a short walk to the beach and surrounded by fantastic restaurants and shops, only a block away from 5th Avenue. Highly recommended!
6
Tracy
Apr 3, 2023
·
Stayed 3 nights
Pros: Location was convenient to Fifth Ave with tons of dining and shopping options. Short walk to the beach. Modern decor. Clean rooms. Nice pool. Friendly staff. Cons: Mexik Restaurant food was just okay — no alcohol. Very limited options for complimentary breakfast. Barbelo Roof Club was nonexistent. Spent 2 hours at the pool during club/snack hours and never saw a staff member or guest —- bar was completely empty. View not so appealing …old rundown buildings. No hot water in the shower and TV in the bedroom had no signal.
Pros: Location was convenient to Fifth Ave with tons of dining and shopping options. Short walk to the beach. Modern decor. Clean rooms. Nice pool. Friendly staff. Cons: Mexik Restaurant food was just okay — no alcohol. Very limited options for complimentary breakfast. Barbelo Roof Club was nonexistent. Spent 2 hours at the pool during club/snack hours and never saw a staff member or guest —- bar was completely empty. View not so appealing …old rundown buildings. No hot water in the shower and TV in the bedroom had no signal.
8
Hyuna Alice
May 7, 2024
·
Stayed 4 nights
LOCATION: We liked the location. It was close enough to everything but not right in the middle of the busy areas. ROOM: Stayed in the 2 bedroom suite on the 3rd floor. The walls are very thin and it is a bit loud. We could hear guests in other rooms very well. Almost, like they were in our room. Street noise is also loud too. Rooms were nice and the suite was big. Certain areas could gave been cleaner, like the shower, but not a huge deal. Rooms could be in better condition but for the price we paid we were happy. Pool: Nice and relaxing.
LOCATION: We liked the location. It was close enough to everything but not right in the middle of the busy areas. ROOM: Stayed in the 2 bedroom suite on the 3rd floor. The walls are very thin and it is a bit loud. We could hear guests in other rooms very well. Almost, like they were in our room. Street noise is also loud too. Rooms were nice and the suite was big. Certain areas could gave been cleaner, like the shower, but not a huge deal. Rooms could be in better condition but for the price we paid we were happy. Pool: Nice and relaxing.
10
Brett
Feb 25, 2024
·
Stayed 14 nights
I liked that the property was somewhat away from the noisy tourist areas but close enough to easily walk to the tourist areas when we wanted to. The beach was a short walk away as were several restaurants. A grocery store was a short walk (two blocks) away also. The room was very nice. The only drawback was that soundproofing between rooms was non existent. Our neighbours were quiet for the most part thank goodness but there were occasions when things got too noisy and patience was required.
I liked that the property was somewhat away from the noisy tourist areas but close enough to easily walk to the tourist areas when we wanted to. The beach was a short walk away as were several restaurants. A grocery store was a short walk (two blocks) away also. The room was very nice. The only drawback was that soundproofing between rooms was non existent. Our neighbours were quiet for the most part thank goodness but there were occasions when things got too noisy and patience was required.
8
MARIO
May 30, 2024
·
Stayed 5 nights
Separate living room and dining area with refrigerator were nice. Bedding and pillows were comfortable.
Separate living room and dining area with refrigerator were nice. Bedding and pillows were comfortable.
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AI-generated summary based on recent guest reviews
Service
Staff are frequently described as friendly and helpful. Yet reviews also cite disorganized or slow service, check-in/breakfast billing mix-ups and towel charges, with VIP benefits not honored and rooftop/restaurant service unreliable at times.
Related guest reviews
4
Megan
Jul 10, 2025
·
Stayed 6 nights
The pool bar was generally unstaffed, no idea if there was food available up there as well. The restaurant staff completely ignored us when we walked in, so we left. When we checked in, I was told breakfast was not included with our stay (even tho I had purchased a stay with breakfast) and I was urged to pay separately for that, I declined and then was told that ‘they forgot, and breakfast was included’. This property has lots of potential but the staff seem unhappy to be there and the attempt to scam upon check in was disheartening.
The pool bar was generally unstaffed, no idea if there was food available up there as well. The restaurant staff completely ignored us when we walked in, so we left. When we checked in, I was told breakfast was not included with our stay (even tho I had purchased a stay with breakfast) and I was urged to pay separately for that, I declined and then was told that ‘they forgot, and breakfast was included’. This property has lots of potential but the staff seem unhappy to be there and the attempt to scam upon check in was disheartening.
2
Kelly
Dec 30, 2025
·
Stayed 5 nights
O hotel tem boa localização e o quarto é confortável. No entanto, a experiência geral foi muito ruim devido ao atendimento extremamente desorganizado e ineficiente da recepção. Desde o início até o fim da estadia, a equipe demonstrou despreparo e falta de organização. Tentaram nos cobrar pelo café da manhã, mesmo ele já estando pago antecipadamente desde o Brasil, o que gerou transtornos desnecessários. A limpeza do quarto não é feita automaticamente: só ocorre se o hóspede descer até a recepção, aguardar algum atendente aparecer e solicitar. O mesmo acontece com itens básicos, como papel higiênico, que falta no quarto e precisa ser pedido. Ou seja, uma verdadeira falta de organização. Além disso, o ar-condicionado da sala apresentou vazamento, molhando toda a sala. Solicitamos auxílio, mas ninguém apareceu. Durante os quatro dias de hospedagem, nenhum suporte foi prestado para resolver o problema. A recepção frequentemente fica abandonada, sem ninguém para atender, o que gera sensação de descaso e insegurança, já que qualquer pessoa entra e sai do hotel sem qualquer controle. Infelizmente, o péssimo atendimento compromete completamente a experiência. Não recomendo este hotel para ninguém.
O hotel tem boa localização e o quarto é confortável. No entanto, a experiência geral foi muito ruim devido ao atendimento extremamente desorganizado e ineficiente da recepção. Desde o início até o fim da estadia, a equipe demonstrou despreparo e falta de organização. Tentaram nos cobrar pelo café da manhã, mesmo ele já estando pago antecipadamente desde o Brasil, o que gerou transtornos desnecessários. A limpeza do quarto não é feita automaticamente: só ocorre se o hóspede descer até a recepção, aguardar algum atendente aparecer e solicitar. O mesmo acontece com itens básicos, como papel higiênico, que falta no quarto e precisa ser pedido. Ou seja, uma verdadeira falta de organização. Além disso, o ar-condicionado da sala apresentou vazamento, molhando toda a sala. Solicitamos auxílio, mas ninguém apareceu. Durante os quatro dias de hospedagem, nenhum suporte foi prestado para resolver o problema. A recepção frequentemente fica abandonada, sem ninguém para atender, o que gera sensação de descaso e insegurança, já que qualquer pessoa entra e sai do hotel sem qualquer controle. Infelizmente, o péssimo atendimento compromete completamente a experiência. Não recomendo este hotel para ninguém.
2
Frank
Mar 15, 2025
·
Stayed 2 nights
La ubicación bien, limpieza bien, pero al hacer el check out me cobraron porque una de las toallas tenía una mancha de maquillaje y no era mucho pues solo era el resto que quedó después de lavarme la cara, eso nunca me había pasado en ningún hotel.
La ubicación bien, limpieza bien, pero al hacer el check out me cobraron porque una de las toallas tenía una mancha de maquillaje y no era mucho pues solo era el resto que quedó después de lavarme la cara, eso nunca me había pasado en ningún hotel.
6
Jennifer
Nov 16, 2025
·
Stayed 10 nights
Security guard at front desk was unresponsive and spoke no English
Security guard at front desk was unresponsive and spoke no English
10
Da'Sha
Jan 9, 2023
·
The hotel was very calm and quiet which was great. The location was perfect, felt like 75 restaurants and shops were within a 5-10 mins walk of the hotel. The beach was also a 5-minute walk from the hotel. Loved the floorplan of the suite. The staff was friendly and very helpful. The only negative we had was that we booked roundtrip airport transportation through the hotel (VM travel services), which arrival was great but they completely forgot to pick us up for departure which caused us to have to rush and pay for a taxi back to the airport. The front desk staff was very helpful considering the situation but the mix-up was very inconvenient.
The hotel was very calm and quiet which was great. The location was perfect, felt like 75 restaurants and shops were within a 5-10 mins walk of the hotel. The beach was also a 5-minute walk from the hotel. Loved the floorplan of the suite. The staff was friendly and very helpful. The only negative we had was that we booked roundtrip airport transportation through the hotel (VM travel services), which arrival was great but they completely forgot to pick us up for departure which caused us to have to rush and pay for a taxi back to the airport. The front desk staff was very helpful considering the situation but the mix-up was very inconvenient.
10
Meredith
Apr 14, 2025
·
Stayed 10 nights
I've stayed at this wonderful hotel a few times now, and it never disappoints. The front desk staff is always amazing and incredibly helpful. The suites are clean, comfortable, and perfectly suited to our needs. One of the highlights is the rooftop pool—it’s absolutely lovely and offers stunning views of the city, including a partial view of the ocean. The location is also perfect—just a short walk to the beach and surrounded by fantastic restaurants and shops, only a block away from 5th Avenue. Highly recommended!
I've stayed at this wonderful hotel a few times now, and it never disappoints. The front desk staff is always amazing and incredibly helpful. The suites are clean, comfortable, and perfectly suited to our needs. One of the highlights is the rooftop pool—it’s absolutely lovely and offers stunning views of the city, including a partial view of the ocean. The location is also perfect—just a short walk to the beach and surrounded by fantastic restaurants and shops, only a block away from 5th Avenue. Highly recommended!
6
Ivan
Apr 28, 2024
·
Stayed 1 night
I didn't receive any "vip benefit" at all... Not a welcom, they denied me an upgrade cause the room available was "too fancy". I didn't been welcom properly at all, no welcome amenities at all. So basically no "vip Access". So disappointed.
I didn't receive any "vip benefit" at all... Not a welcom, they denied me an upgrade cause the room available was "too fancy". I didn't been welcom properly at all, no welcome amenities at all. So basically no "vip Access". So disappointed.
6
Ivan
Jan 9, 2025
·
Stayed 1 night
Three times i stayed here and never been offered the room upgrade. Asked for it and always excuses. Even lying on occupancy in order to don't give a room upgrade. If they don't want to give vip gold benefits, than they shouldn't be in vip access.
Three times i stayed here and never been offered the room upgrade. Asked for it and always excuses. Even lying on occupancy in order to don't give a room upgrade. If they don't want to give vip gold benefits, than they shouldn't be in vip access.
6
DEBORAH
Jan 27, 2025
·
Stayed 7 nights
It’s hard to review this hotel because it has pros and cons. The pros are it’s a great value - a modern roomy suite with separate living room, balcony, kitchenette, comfy bed in a spacious bedroom, daily housekeeping. Most staff was friendly. However, one staffer charged us $90 pesos for getting makeup spots on towels and a pillow case. She called me to the front desk to tell me this mid-week like being called into the principal’s office. I thought it over and signed her little form for $90 MX and took great care thereafter to not leave any spots on the towels. Then, after checking out and paying in full at the front desk last night before checking out this morning, the same staffer came out on the front steps and asked me to come back inside to pay for 2 bottles of water and 2 soft drinks. I told her we were paid in full, that we paid last night for two bottles of water and that we never drank any of their soft drinks at all. She argued with me about it! (1) we were paid in full with receipts (2) it was so petty (3) she openly doubted me over 2 water bottles & two soft drinks (4) a bummer sendoff after 7 nights. It was very strange behavior. This hotel is not the Four Seasons, but it is a nice place to stay in town for the equation of quality divided by price equals value. There is a small rooftop pool. For the beach we paid to go to nearby beach clubs. Club Martina was our favorite. Be aware you Csnyon but Day Passes to many of the All-inclusives if you wish.
It’s hard to review this hotel because it has pros and cons. The pros are it’s a great value - a modern roomy suite with separate living room, balcony, kitchenette, comfy bed in a spacious bedroom, daily housekeeping. Most staff was friendly. However, one staffer charged us $90 pesos for getting makeup spots on towels and a pillow case. She called me to the front desk to tell me this mid-week like being called into the principal’s office. I thought it over and signed her little form for $90 MX and took great care thereafter to not leave any spots on the towels. Then, after checking out and paying in full at the front desk last night before checking out this morning, the same staffer came out on the front steps and asked me to come back inside to pay for 2 bottles of water and 2 soft drinks. I told her we were paid in full, that we paid last night for two bottles of water and that we never drank any of their soft drinks at all. She argued with me about it! (1) we were paid in full with receipts (2) it was so petty (3) she openly doubted me over 2 water bottles & two soft drinks (4) a bummer sendoff after 7 nights. It was very strange behavior. This hotel is not the Four Seasons, but it is a nice place to stay in town for the equation of quality divided by price equals value. There is a small rooftop pool. For the beach we paid to go to nearby beach clubs. Club Martina was our favorite. Be aware you Csnyon but Day Passes to many of the All-inclusives if you wish.
2
Kelly
Jun 26, 2025
·
Stayed 1 night
Very poor customer service! The Expedia add says breakfast included but they would not give it to us even after I gave them the internet post! Hotel under construction and constant jack hammering!
Very poor customer service! The Expedia add says breakfast included but they would not give it to us even after I gave them the internet post! Hotel under construction and constant jack hammering!
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AI-generated summary based on recent guest reviews
Location
Excellent, walkable location close to 5th Avenue, restaurants, shops and the beach; many felt the area was safe. Generally quiet given the setting, though some experienced street or construction noise and Friday rooftop events.
Related guest reviews
8
Roger
Apr 17, 2025
·
Stayed 5 nights
This is on the edge of the developed North side for that reason it's quite other than Friday nights when there's a club night at the roof. If you arrive Friday you'll hear it even blocks away but you would be so tired anyway it's ok. Rest of the time is quiet and lovely as it's not as much traffic. Super convenient wirh Selecto super market close by and a very nice bakery right across the street. Calle 38 was also by far the easiest to walk up and down between 5th and the local hub 30th for a real authentic experience. If you want do the beach club they are associated with Martina beach club so you don't have to pay for the chair. Only credits for drinks and food. The hotel also gives you beach towels if you want to just go to the beach. Which is super convienient with public access again on 38th. Just grab a towel and head down after 2 as there's large shade by the entrance left and you don't need to rent umbrella. Also at the entrance is an OXXO so you just need to buy a cooler bag to keep your drinks cold. Note about playa. At the ado station you'll pay about 150 peso for taxi. Or use the radio PDC app. But you'll have to go a block away and put in an address of where you are to get pick up as it isn't allow to pick up at the main roads. It's 75pesos instead to travel between ado station to this hotel. Over we like the hotel because it was quiet. It's a bit far if you want to be in the center of the action but we didn't care to do that much
This is on the edge of the developed North side for that reason it's quite other than Friday nights when there's a club night at the roof. If you arrive Friday you'll hear it even blocks away but you would be so tired anyway it's ok. Rest of the time is quiet and lovely as it's not as much traffic. Super convenient wirh Selecto super market close by and a very nice bakery right across the street. Calle 38 was also by far the easiest to walk up and down between 5th and the local hub 30th for a real authentic experience. If you want do the beach club they are associated with Martina beach club so you don't have to pay for the chair. Only credits for drinks and food. The hotel also gives you beach towels if you want to just go to the beach. Which is super convienient with public access again on 38th. Just grab a towel and head down after 2 as there's large shade by the entrance left and you don't need to rent umbrella. Also at the entrance is an OXXO so you just need to buy a cooler bag to keep your drinks cold. Note about playa. At the ado station you'll pay about 150 peso for taxi. Or use the radio PDC app. But you'll have to go a block away and put in an address of where you are to get pick up as it isn't allow to pick up at the main roads. It's 75pesos instead to travel between ado station to this hotel. Over we like the hotel because it was quiet. It's a bit far if you want to be in the center of the action but we didn't care to do that much
8
Irene
Dec 23, 2024
·
Stayed 1 night
We only stayed one night but were happy with the place. It was clean, safe neighborhood, easy walk to shops & restaurants, & good value for the money.
We only stayed one night but were happy with the place. It was clean, safe neighborhood, easy walk to shops & restaurants, & good value for the money.
10
María José
Apr 10, 2023
·
el hotel está precioso, súper bien ubicado a sólo una cuadra de la quinta avenida y las instalaciones son modernas. muy cómodas lo recomiendo muchísimo
el hotel está precioso, súper bien ubicado a sólo una cuadra de la quinta avenida y las instalaciones son modernas. muy cómodas lo recomiendo muchísimo
10
Andrew
Jun 20, 2025
·
Stayed 6 nights
Great stay in Playa Del Carmen. This hotel was close to 5th Ave and quiet and comfortable. Would definitely stay again.
Great stay in Playa Del Carmen. This hotel was close to 5th Ave and quiet and comfortable. Would definitely stay again.
10
Alfonso
Jun 30, 2024
·
Stayed 2 nights
Great option to be close to everything. Walking distance and safe.
Great option to be close to everything. Walking distance and safe.
10
HATIM
Oct 21, 2023
·
Stayed 3 nights
Good property, very close to Quinta Avenida, shopping restaurants
Good property, very close to Quinta Avenida, shopping restaurants
10
Meredith
Apr 14, 2025
·
Stayed 10 nights
I've stayed at this wonderful hotel a few times now, and it never disappoints. The front desk staff is always amazing and incredibly helpful. The suites are clean, comfortable, and perfectly suited to our needs. One of the highlights is the rooftop pool—it’s absolutely lovely and offers stunning views of the city, including a partial view of the ocean. The location is also perfect—just a short walk to the beach and surrounded by fantastic restaurants and shops, only a block away from 5th Avenue. Highly recommended!
I've stayed at this wonderful hotel a few times now, and it never disappoints. The front desk staff is always amazing and incredibly helpful. The suites are clean, comfortable, and perfectly suited to our needs. One of the highlights is the rooftop pool—it’s absolutely lovely and offers stunning views of the city, including a partial view of the ocean. The location is also perfect—just a short walk to the beach and surrounded by fantastic restaurants and shops, only a block away from 5th Avenue. Highly recommended!
10
Heinz
Dec 7, 2022
·
Stayed 19,332 nights
Perfect location one block away from 5th Avenue therefore quiet but very close to food, entertainment and shopping. American breakfast was great. Pool deck and close to the beach. Friendly staff.
Perfect location one block away from 5th Avenue therefore quiet but very close to food, entertainment and shopping. American breakfast was great. Pool deck and close to the beach. Friendly staff.
10
MaryJane
Sep 26, 2023
·
Stayed 2 nights
Check in and out was easy and the staff was polite and helpful. Located within walking distance of the beach and 5th street.
Check in and out was easy and the staff was polite and helpful. Located within walking distance of the beach and 5th street.
10
Brett
Feb 25, 2024
·
Stayed 14 nights
I liked that the property was somewhat away from the noisy tourist areas but close enough to easily walk to the tourist areas when we wanted to. The beach was a short walk away as were several restaurants. A grocery store was a short walk (two blocks) away also. The room was very nice. The only drawback was that soundproofing between rooms was non existent. Our neighbours were quiet for the most part thank goodness but there were occasions when things got too noisy and patience was required.
I liked that the property was somewhat away from the noisy tourist areas but close enough to easily walk to the tourist areas when we wanted to. The beach was a short walk away as were several restaurants. A grocery store was a short walk (two blocks) away also. The room was very nice. The only drawback was that soundproofing between rooms was non existent. Our neighbours were quiet for the most part thank goodness but there were occasions when things got too noisy and patience was required.
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AI-generated summary based on recent guest reviews
Dining
Breakfast is often tasty or appreciated but options are limited and service can be slow or inconsistent; the on-site restaurant mainly serves breakfast. Alcohol service is limited or unavailable at times, and rooftop bar staffing is unreliable.
Related guest reviews
4
Megan
Jul 10, 2025
·
Stayed 6 nights
The pool bar was generally unstaffed, no idea if there was food available up there as well. The restaurant staff completely ignored us when we walked in, so we left. When we checked in, I was told breakfast was not included with our stay (even tho I had purchased a stay with breakfast) and I was urged to pay separately for that, I declined and then was told that ‘they forgot, and breakfast was included’. This property has lots of potential but the staff seem unhappy to be there and the attempt to scam upon check in was disheartening.
The pool bar was generally unstaffed, no idea if there was food available up there as well. The restaurant staff completely ignored us when we walked in, so we left. When we checked in, I was told breakfast was not included with our stay (even tho I had purchased a stay with breakfast) and I was urged to pay separately for that, I declined and then was told that ‘they forgot, and breakfast was included’. This property has lots of potential but the staff seem unhappy to be there and the attempt to scam upon check in was disheartening.
8
Luci
Jan 4, 2025
·
Stayed 7 nights
I enjoyed the rooftop terrace. Disappointed with breakfast selections...and slow service. Suite came with no amenities..no dish soap no fillers for coffee just basic items that sb available Room was comfortable and staff were very helpful and friendly
I enjoyed the rooftop terrace. Disappointed with breakfast selections...and slow service. Suite came with no amenities..no dish soap no fillers for coffee just basic items that sb available Room was comfortable and staff were very helpful and friendly
8
Geanella
Jun 5, 2024
·
Stayed 6 nights
The service at the hotel restaurant was lovely.
The service at the hotel restaurant was lovely.
8
Angie
Dec 7, 2024
·
Stayed 4 nights
Lo unico que encontre extrano en el restaurante de el hotel es que al haber reservado con desayuno incluido solo te dan una rebanada de pan en lugar de dos y eso me extrano muchisimo ya que viajo constantemente y nunca me habian racionado las rebanadas de pan. Igual que tampoco me habian cobrado adicional por incluirle jamon y queso al revoltillo de huevo que pedi diariamente. Puedo entender que me cobren el chocolate caliente aparte ya que solo ofrecen te y cafe que por cierto el cafe es malisimo pero lo demas me sorprendio.
Lo unico que encontre extrano en el restaurante de el hotel es que al haber reservado con desayuno incluido solo te dan una rebanada de pan en lugar de dos y eso me extrano muchisimo ya que viajo constantemente y nunca me habian racionado las rebanadas de pan. Igual que tampoco me habian cobrado adicional por incluirle jamon y queso al revoltillo de huevo que pedi diariamente. Puedo entender que me cobren el chocolate caliente aparte ya que solo ofrecen te y cafe que por cierto el cafe es malisimo pero lo demas me sorprendio.
10
Rick
Dec 30, 2024
·
Stayed 5 nights
The hotel was exactly as advertised. The balcony, kitchen and rooms were modestly sized, but worked well for the two of us. Two televisions with popular streaming services kept us entertained on rainy days. The rooftop pool area was a nice feature that we used every day. The complimentary breakfast with friendly service from Charles was a perfect start to the day. The location was very convenient. It was close enough to the beach and only one block from 5th Ave. Many restaurants were close by, as well as a very large grocery store. It wouldn’t be considered quiet, but the noise was reasonable and to be expected, given the proximity to everything. There was a Salsa Night on Friday that guests were invited to, although it seemed to be open to the public. The fairly loud music lasted until 1:30, so that is something to consider if it might be an issue. Overall, we found it to be a very enjoyable place to stay and would recommend it. The staff were very friendly and helpful.
The hotel was exactly as advertised. The balcony, kitchen and rooms were modestly sized, but worked well for the two of us. Two televisions with popular streaming services kept us entertained on rainy days. The rooftop pool area was a nice feature that we used every day. The complimentary breakfast with friendly service from Charles was a perfect start to the day. The location was very convenient. It was close enough to the beach and only one block from 5th Ave. Many restaurants were close by, as well as a very large grocery store. It wouldn’t be considered quiet, but the noise was reasonable and to be expected, given the proximity to everything. There was a Salsa Night on Friday that guests were invited to, although it seemed to be open to the public. The fairly loud music lasted until 1:30, so that is something to consider if it might be an issue. Overall, we found it to be a very enjoyable place to stay and would recommend it. The staff were very friendly and helpful.
10
Scarlett
Jun 25, 2024
·
Stayed 7 nights
Beach, dinning , and shopping all within walkable distances. Pool and bar on the roof is very nice and complimentary breakfast is delicious. 😋
Beach, dinning , and shopping all within walkable distances. Pool and bar on the roof is very nice and complimentary breakfast is delicious. 😋
8
Daniel
Aug 27, 2024
·
Stayed 5 nights
The restaurant is only open for breakfast. So claiming to have a restaurant is misleading. It was loud, motorcycles riding up/down street at all hours of the night revving their engines.
The restaurant is only open for breakfast. So claiming to have a restaurant is misleading. It was loud, motorcycles riding up/down street at all hours of the night revving their engines.
6
Patrick
Jan 27, 2024
·
Stayed 5 nights
The property itself is good, good location just one block behind the 5th Ave, has a lot of eateries, restaurants, a 24 hours convenient store just on the corner, beaches are just 5-8 mins walk. Room is spacious and clean, however the water pressure a bit of low.Hard to get a good shower but that just me. Breakfast was…rather painful, service was very slow, most of time we were the only one there but it took forever to get attention. We actually have to clean our own table in order to have a clean place to sit down. Coffee/tea taste awful,and some food were cold, we had to send them back few times. Overall this stay was ok, hotel itself has potential to be better, but I think a good training on the staff won’t hurt.
The property itself is good, good location just one block behind the 5th Ave, has a lot of eateries, restaurants, a 24 hours convenient store just on the corner, beaches are just 5-8 mins walk. Room is spacious and clean, however the water pressure a bit of low.Hard to get a good shower but that just me. Breakfast was…rather painful, service was very slow, most of time we were the only one there but it took forever to get attention. We actually have to clean our own table in order to have a clean place to sit down. Coffee/tea taste awful,and some food were cold, we had to send them back few times. Overall this stay was ok, hotel itself has potential to be better, but I think a good training on the staff won’t hurt.
6
Tracy
Apr 3, 2023
·
Stayed 3 nights
Pros: Location was convenient to Fifth Ave with tons of dining and shopping options. Short walk to the beach. Modern decor. Clean rooms. Nice pool. Friendly staff. Cons: Mexik Restaurant food was just okay — no alcohol. Very limited options for complimentary breakfast. Barbelo Roof Club was nonexistent. Spent 2 hours at the pool during club/snack hours and never saw a staff member or guest —- bar was completely empty. View not so appealing …old rundown buildings. No hot water in the shower and TV in the bedroom had no signal.
Pros: Location was convenient to Fifth Ave with tons of dining and shopping options. Short walk to the beach. Modern decor. Clean rooms. Nice pool. Friendly staff. Cons: Mexik Restaurant food was just okay — no alcohol. Very limited options for complimentary breakfast. Barbelo Roof Club was nonexistent. Spent 2 hours at the pool during club/snack hours and never saw a staff member or guest —- bar was completely empty. View not so appealing …old rundown buildings. No hot water in the shower and TV in the bedroom had no signal.
8
Sergio Luiz
Jan 2, 2022
·
Stayed 4 nights
A estadia foi muito boa com exceção do café da manhã que foi péssimo. Mal atendimento, o que se pedia não era entregue e somente 1 pessoa para atender a todo o restaurante. Desistimos de comer no hotel, assim como outros hóspedes.
A estadia foi muito boa com exceção do café da manhã que foi péssimo. Mal atendimento, o que se pedia não era entregue e somente 1 pessoa para atender a todo o restaurante. Desistimos de comer no hotel, assim como outros hóspedes.
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AI-generated summary based on recent guest reviews
10
Freddie
Jun 15, 2026
·
Stayed 4 nights
We had an excellent experience. Very clean, peaceful, and the location was ideal for those who enjoy walking and exploring the city. Close to shopping, food, bars, and the beach. We will stay here again in the near future.
We had an excellent experience. Very clean, peaceful, and the location was ideal for those who enjoy walking and exploring the city. Close to shopping, food, bars, and the beach. We will stay here again in the near future.
10
Jenna
May 14, 2026
·
Stayed 1 night
Clean room, great setup, fantastic location. Staff are amazing.
Clean room, great setup, fantastic location. Staff are amazing.
6
Kristina
Apr 29, 2026
·
Stayed 5 nights
The beds were right next to the door and you could hear everything. The water never got warm. Not great
The beds were right next to the door and you could hear everything. The water never got warm. Not great
6
Padmaja
Apr 14, 2026
·
Stayed 4 nights
Don’t opt this hotel for breakfast. They say it’s included but it’s very very basic. Not a lot of options. Just an omelette and some fruit. Parking was ok. But it’s a very small parking lot.
Don’t opt this hotel for breakfast. They say it’s included but it’s very very basic. Not a lot of options. Just an omelette and some fruit. Parking was ok. But it’s a very small parking lot.
10
Victor
Apr 13, 2026
·
Stayed 4 nights
We went to our honeymoon with my wife. The hotel is good and it has a great location if you want to be near the fifth avenue but not so near. The observation
We went to our honeymoon with my wife. The hotel is good and it has a great location if you want to be near the fifth avenue but not so near. The observation
FAQs about Serenity Hotel Boutique By Alsol
Is parking available at the hotel?
Yes, free self-parking is available on-site.
Does the hotel allow pets?
Yes, the hotel allows pets in specific rooms only, with a fee of USD 20 per pet, per night. Service animals are exempt from fees.
What are the check-in and check-out times?
Check-in is from 3:00 PM to 10:00 PM, and check-out is at 12:00 PM. Early check-in and late check-out may be available for a fee, subject to availability.
Are airport shuttle services available?
Yes, airport shuttle services are available for a fee of USD 50 per person. Guests must contact the hotel 72 hours prior to arrival to arrange the transfer.
What accessibility features does the hotel offer?
The hotel features elevators and wheelchair-accessible facilities in public areas. Specific details about accessible rooms and bathrooms are not provided.
Where is the hotel located in relation to local attractions?
The hotel is located in Downtown Playa del Carmen, within a 10-minute walk of Mamitas Beach and Quinta Avenida. It is approximately 0.4 miles from Playa del Carmen Main Beach and 1.6 miles from Playa del Carmen Maritime Terminal.
Does the hotel have a swimming pool?
Yes, the hotel features an outdoor rooftop pool, which is accessible from 8:00 AM to 7:00 PM. The pool is seasonal.
What are the hotel's policies regarding children?
Up to 2 children aged 5 years old and younger can stay free per registered adult when occupying the parent's or guardian's room, using existing bedding.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-18: 52.43039289150238USD
- 2026-09-19: 47.031333443832395USD
- 2026-09-20: 51.35575099506378USD
- 2026-09-21: 51.2656156129837USD
- 2026-09-22: 51.24425577030182USD
- 2026-09-23: 51.50642199363708USD
- 2026-09-24: 52.086826217651364USD
- 2026-09-25: 51.91558826637268USD
- 2026-09-26: 52.086826217651364USD
- 2026-09-27: 51.47068061618805USD
- 2026-09-28: 54.14521678333282USD
- 2026-09-29: 52.085468229293824USD
- 2026-09-30: 54.14521678333282USD
- 2026-10-01: 53.13900435829162USD
- 2026-10-02: 54.68759733333587USD
- 2026-10-03: 50.073858172225954USD
- 2026-10-04: 54.75075693378449USD
- 2026-10-05: 50.073858172225954USD
- 2026-10-06: 54.66614987850189USD
- 2026-10-07: 54.33013537216186USD
- 2026-10-08: 52.227018802833555USD
- 2026-10-09: 54.66614987850189USD
- 2026-10-10: 53.14347695865631USD
- 2026-10-11: 50.073858172225954USD
- 2026-10-12: 54.165744310569764USD
- 2026-10-13: 50.073858172225954USD
- 2026-10-14: 50.073858172225954USD
- 2026-10-15: 51.96394141311645USD
- 2026-10-16: 54.95924757213592USD
- 2026-10-17: 54.95924757213592USD
- 2026-10-18: 50.073858172225954USD
- 2026-10-19: 57.51924399223328USD
- 2026-10-20: 54.96639672374725USD
- 2026-10-21: 53.048246929931636USD
- 2026-10-22: 55.388170385169985USD
- 2026-10-23: 56.57174923152923USD
- 2026-10-24: 52.28712511978149USD
- 2026-10-25: 62.278266004562376USD
- 2026-10-26: 56.75357511138916USD
- 2026-10-27: 59.87737325267792USD
- 2026-10-28: 59.87737325267792USD
- 2026-10-29: 57.51924399223328USD
- 2026-10-30: 57.51924399223328USD
- 2026-10-31: 52.964761310195925USD
- 2026-11-01: 80.68220609283448USD
- 2026-11-02: 80.68220609283448USD
- 2026-11-03: 72.10635629367829USD
- 2026-11-04: 80.68220609283448USD
- 2026-11-05: 81.41169115486144USD
- 2026-11-06: 80.68220609283448USD
- 2026-11-07: 78.9717540473938USD
- 2026-11-08: 76.47903937950134USD
- 2026-11-09: 80.05969546852111USD
- 2026-11-10: 80.68220609283448USD
- 2026-11-11: 81.41169115486144USD
- 2026-11-12: 81.41169115486144USD
- 2026-11-13: 80.05969546852111USD
- 2026-11-14: 77.21869621238709USD
- 2026-11-15: 81.41169115486144USD
- 2026-11-16: 80.68220609283448USD
- 2026-11-17: 81.41169115486144USD
- 2026-11-18: 81.41169115486144USD
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 7:00 AM - 11:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, mobile payments, and cash
- Cashless transactions are available
- Long-term renters welcome
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- There is limited hot water on site.
- Pool access available from 8:00 AM to 7:00 PM.
- Up to 2 children 5 years old and younger stay free, per registered adult, when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
- Cashless payment methods are available for all transactions.
- Contactless check-out is available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- Airport shuttle fee: USD 50 per person
- Airport shuttle fee per child: USD 25 (from 6 to 12 years old)
- Pet fee: USD 20 per pet, per night
- Service animals are exempt from fees
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Airport shuttle
Restaurant
Swimming pool
Business Center
Room Service
Services
Business Center
Tour Desk
Housekeeping
Currency Exchange
Safe-Deposit Box
Luggage Storage
Designated Smoking Area
Concierge Services
General
Room Service
Restaurant
Non-Smoking Rooms
Massage
Packed Lunches
Family Room
Beach Sun Loungers
Snack Bar/Deli
Activities
Swimming pool
Pool Outdoor
Live Music
Evening Entertainment
Outdoor Furniture
Pool (Rooftop)
Pool (Seasonal Outdoor)
Terrace
Parking
Parking
Airport shuttle
Free Parking
Parking Onsite
Internet
Free Wi-Fi