Is parking available at the property?

Yes, free valet parking is available on-site. Limited parking is also provided.

What type of breakfast is offered and what are the serving hours?

Cooked-to-order breakfasts are available daily from 6:30 AM to 11:30 AM for a fee of approximately AED 160 per person.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

Are airport shuttle services available?

Yes, airport shuttle services are available for a surcharge of AED 325 per vehicle (one-way, maximum occupancy 3). Guests must contact the property with arrival details before travel.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities in public areas. Specific details about room accessibility should be confirmed with the property prior to arrival.

Where is the property located in relation to key landmarks?

The hotel is centrally located in Dubai, just steps from Dubai Mall and a 5-minute walk from Dubai Fountain. It is approximately 0.5 miles from Dubai Aquarium & Underwater Zoo and 1.3 miles from Burj Khalifa.

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool available for guests. Specific operational hours may vary.

What are the hotel's policies for guests staying with children?

Children 3 years old or younger stay free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms.

What are the policies regarding extra beds and cribs?

Rollaway beds are available for a fee of AED 250.00 per night. Advance request or confirmation may be required for availability.

Address Downtown Hotel Dubai

Average nightly price at Address Downtown by month, last 12 months (USD)
Month	Average price
January	US$794
February	US$722
March	US$589
April	US$599
May	US$539
June	US$421
July	US$378
August	US$400
September	US$411
October	US$835
November	US$878
December	US$2,035

What guests think

At Address Downtown, travelers praise the unbeatable location beside Dubai Mall and Burj Khalifa, sweeping fountain views, polished rooms, and warm staff, while noting occasional room maintenance issues and intermittent service lapses such as slow breakfast service.

Cleanliness is generally strong, and lounge offerings and on-site dining draw praise, though a few guests mention limited variety and occasional access changes. A solid pick for a luxurious city stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Club Lounge is appreciated and offers good options, but some guests reported closures or delayed service at times.

Related guest reviews

10

Daniel

12 Jan 2025

·

Stayed 1 night

Amazing views. Perfect location. Staff were exquisite. Club Lounge was great with good / healthy food options. Breakfast pastries were fresh. Overall amazing hotel experience.

8

Susan

10 Jan 2023

·

Stayed 19,366 nights

great location. Hotel front desk and club house employees are very courteous and helpful.

10

Omar

17 Dec 2023

·

Stayed 2 nights

The hotel is very nice. Nice location with nice views. Also the room is very comfortable. But the Valet parking service was very bad. The staff of the Valet parking were very rude and not respectful at all. They are not qualified to serve people in front. They must be behind. Staff in front must be qualified and knowledgeable to deal with guests specifically in 5 stars hotel. Thank you. Omar

2

Emrah

19 Nov 2024

·

Stayed 2 nights

Hotels Com dan oda satın aldığımız için ikinci sınıf hizmet kalitesi gördük diyebilirim kahvaltı dahil hizmet satın aldık fakat ana Restorant yerine B kalite hatta C kalite bir louncta hizmet gördük.

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10

robert

18 Dec 2024

·

Stayed 4 nights

One of the best locations for business and shopping in Dubai. Excellent hotel. Highest standards in service and amenities

10

Kenichi

27 Mar 2024

·

Stayed 1 night

スタッフは気持ち良く対応してくれたが、お昼のクラブラウンジは遅れて開始されました。ただ、人は誰もおらず快適に過ごせたので良かった。

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6

Azzedine

31 Aug 2023

·

Stayed 4 nights

Feels more like a apartment with hotel services. Location is nice, but i will never book hotel brand again. You have real hotels that are much better Checkin was a bit fast and no explanation about the hotel/facilities/restaurants, no welcome drink either. Excepted more from a flagship property, the breakfast buffet is really small and basic. We really expected much better. The pool area is outdated and the people working there communicate poorly, and also a bit arrogant. there is one lifeguard for all the pools, but he and the other staff is constantly talking with each other in a group behind the desk. Lobby is nice, but to see this just have a coffee here. No need to stay. Their is a nice smell, too bad it isn't in the room. The room does not smell nice, you have to turn on the ac to get ris of the smell. The design of the room is nice but not really special. Value what you get is really low.

6

abdulaziz naif

29 Jul 2025

·

Stayed 4 nights

I was disappointed that I was there last year and the club was closed and moved to the restaurant and this time they told me it’s open but it wasn’t

8

Caroline

19 Jun 2025

·

Stayed 3 nights

The location is a winner, no doubt, close to Dubai Mall, all restaurants, Burge Halifa, sea life and more. Amazing food in breakfast and in the lounge, cakes and deserts. Very welcoming and friendly. We had a huge problem with drainage of water in the shower, since they did not manage to fix it we changed a room, but small details sometimes make a difference for example the body lotion was empty ( how come no one is checking) the area if phone charger on the table in the living room space did not work at all. This was a. It disappointing, the TV disconnected every few minutes ,nevertheless the room is very very big, great air conditioning , wonderful view, very quiet. Defending recommend

10

samir

26 Jul 2022

·

Stayed 2 nights

Hôtel cher et pas au niveau des 5 étoiles de dubai déçu du personnel…et de la qualité des prestations de l’hôtel Juste les restaurants parfait et le spa ….mais accessible si vous n’êtes pas de l’hôtel donc on paye son emplacement en face de la burj kHalifa….je prefere l’hôtel Palace downtown juste à côté plus classe

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Cleanliness

Overall cleanliness is praised, though a few guests reported issues such as room cleanliness concerns or unpleasant odors.

Related guest reviews

10

Yosef

14 Jun 2025

·

Stayed 3 nights

Good service clean convinies

8

yuki

23 Jul 2022

·

Stayed 2 nights

綺麗でサービスがいいホテルでした

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2

Faisal

28 Sept 2025

·

Stayed 3 nights

The accommodation was not good. I raised the issue with the reception regarding problems related to the cleanliness of the room, and they promised to resolve the problem and offer compensation with another booking next time along with a room upgrade, but nothing has happened until now.

10

Stephanie

21 Aug 2023

·

Stayed 5 nights

I loved this hotel! Right next to the "Worlds Largest Mall"! The mall is really nice and I was just a walk of a bridge between the Address Downtown and Mall. The hotel was clean and the rooms were very nice! The staff was welcoming, knowledgeable and friendly.

6

Azzedine

31 Aug 2023

·

Stayed 4 nights

Feels more like a apartment with hotel services. Location is nice, but i will never book hotel brand again. You have real hotels that are much better Checkin was a bit fast and no explanation about the hotel/facilities/restaurants, no welcome drink either. Excepted more from a flagship property, the breakfast buffet is really small and basic. We really expected much better. The pool area is outdated and the people working there communicate poorly, and also a bit arrogant. there is one lifeguard for all the pools, but he and the other staff is constantly talking with each other in a group behind the desk. Lobby is nice, but to see this just have a coffee here. No need to stay. Their is a nice smell, too bad it isn't in the room. The room does not smell nice, you have to turn on the ac to get ris of the smell. The design of the room is nice but not really special. Value what you get is really low.

10

Jose Augusto

29 Oct 2025

·

Stayed 8 nights

Me encanta hospedarme aquí. El personal amable, la habitación siempre impecable, la ubicación inigualable.

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Rooms

Rooms are stylish, spacious, and comfortable, many with standout Burj Khalifa and fountain views; however, some guests reported maintenance problems like AC failures, leaks, or drainage issues, plus occasional noise or tech glitches.

Related guest reviews

4

Shabih

3 Jun 2025

·

Stayed 3 nights

great location. Terrible in-room experience. Water kept leaking from the ceiling two days in a row limiting access to the bathroon for hours while they addressed the issue. No option given to replace rooms.

10

Barbara Alexandra

15 Sept 2024

·

Stayed 6 nights

Wir hatten ein Zimmer mit Fountain View. Dies war hervorragend mit einer phantastischen Aussicht.

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6

AHMET CELALETTIN

9 May 2024

·

Stayed 3 nights

They put me in a room by saying that it s a perfect room. However, it was looking to the entrance of shopping mall and there was big noise of the air condition

10

Crismaldo

7 Jan 2026

·

Stayed 6 nights

Excelente hotel, com ótima vista do Burje e da Fonte...conseguimos assistir tudo da sacada do nosso quarto. Foi algo fantástico. Café da manhã TOP. Pessoal muito simpatico e solicito.

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10

Bilen

25 Jun 2025

·

Stayed 4 nights

Address downtown is like a home away from home. The simplicity yet lux of the hotel rooms, the view, the quietness, the little things...above all the staff. Hassan, Sabough, and Kero were really amazing. I felt like I was amongst family. I look forward to coming to the Address Downtown location. I have tried a couple of other addresses, this is by far the best. Thanks for the hospitality and excellence in service.

10

JANSON

28 Aug 2025

·

Stayed 3 nights

On a apprécié la vue spectaculaire sur le Burj Khalifa depuis la chambre spacieuse décorée avec élégance et sobriété et le tout chapeauté par une équipe extraordinaire, attentionnée et chaleureuse, plus particulièrement Alaa au club, le majordome ainsi que le monsieur lors du check-in dont je ne connais pas le nom. Merci pour toutes vos attentions et votre disponibilité qui ont fait de notre séjour un moment exceptionnel!

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10

Alexander

19 Jun 2025

·

Stayed 4 nights

Everything at this hotel works as it should.

8

Preetpal

8 Jan 2023

·

Stayed 6 nights

The hotel property is most popular for its location next to Dubai Fountains and the Dubai mall. While that is great it’s also a haste to catch a taxi because one finds it very hard to get one given the location being extremely busy. Also area around this hotel is jam packed from 5pm to 8pm. Depends on what you are looking for it could be a hit or a miss. The room on Hotel.com I booked was One Bedroom Residence. I was shocked to see the room condition which was very poor with broken scratched furniture and very poor upkeep. Upon negotiating for 2 hours I was given an upgrade from residence to hotel side into an executive Suite which was large and well appointed and made the stay pleasant. Although I was asked to pay extra for it at my check out I was relieved of those charges much to the courtesy of the front office staff. So I am thankful to them. If you stay I recommend only the Hotel side not the residence. Also the hotel side has some rooms that are more fresh than others. Plenty of other good newer address properties I recommend you to pick from such as Address Fountain Views and Address Skyview.

10

Mónika

21 Oct 2025

·

Stayed 4 nights

We stayed at your hotel for the second time, as we were extremely satisfied with our first visit. During this stay, however, we encountered one issue: the air conditioning in our room was not working upon arrival. After we reported the problem, we were offered another room, but unfortunately this happened only after we had fully unpacked, so moving in the middle of the night was rather inconvenient. In my opinion, such a situation should not occur in a hotel of this standard, as the malfunction had clearly existed prior to our arrival and should have been noticed earlier. Apart from this, everything was perfect, and we thoroughly enjoyed our stay. The staff in the lounge were exceptionally kind and attentive.

8

Caroline

19 Jun 2025

·

Stayed 3 nights

The location is a winner, no doubt, close to Dubai Mall, all restaurants, Burge Halifa, sea life and more. Amazing food in breakfast and in the lounge, cakes and deserts. Very welcoming and friendly. We had a huge problem with drainage of water in the shower, since they did not manage to fix it we changed a room, but small details sometimes make a difference for example the body lotion was empty ( how come no one is checking) the area if phone charger on the table in the living room space did not work at all. This was a. It disappointing, the TV disconnected every few minutes ,nevertheless the room is very very big, great air conditioning , wonderful view, very quiet. Defending recommend

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AI-generated summary based on recent guest reviews

Service

Staff are widely described as friendly, welcoming, and professional, though a few guests reported slow breakfast service, inconsistent reception attitude, or issues not promptly resolved.

Related guest reviews

4

Shabih

3 Jun 2025

·

Stayed 3 nights

great location. Terrible in-room experience. Water kept leaking from the ceiling two days in a row limiting access to the bathroon for hours while they addressed the issue. No option given to replace rooms.

10

Abdulaziz

12 Feb 2025

·

My stay at Address Downtown was excellent! The reception team was welcoming and professional, especially Mr. Shawky, who was exceptionally helpful. Great service—I’ll definitely return!

10

Souad

4 Sept 2024

·

Stayed 2 nights

The staff are very nice . They are always helpful especially at check in & check out . I loved the hotel it is very luxurious . Very convenient for kids since attached to mall . Love love love 💗thank you for the great experience

8

lorena

24 Oct 2024

·

Stayed 3 nights

Dos de recepción eran muy despotas . Pedí ayuda a cuarto y nunca llegó . El buffet del desayuno no está muy surtido y los de servicio nunca regresan a ver si se ofrece algo más .

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10

Ryme

17 Jul 2024

·

Stayed 3 nights

Everyone was extremely friendly and made a lot of request happen! Special thanks to Ayman and Bader at the front desk

8

Sahar

15 Aug 2024

·

Stayed 4 nights

Loved every bit but the main reception staff could have been friendlier

10

Bilen

25 Jun 2025

·

Stayed 4 nights

Address downtown is like a home away from home. The simplicity yet lux of the hotel rooms, the view, the quietness, the little things...above all the staff. Hassan, Sabough, and Kero were really amazing. I felt like I was amongst family. I look forward to coming to the Address Downtown location. I have tried a couple of other addresses, this is by far the best. Thanks for the hospitality and excellence in service.

8

Jacqueline

11 Jul 2025

·

Stayed 3 nights

Das Hotel hat eine super Lage. Der Service beim Check in/ Check out war sehr gut. Leider musste man beim Frühstuck 20 Minute auf einen Kaffee warten…das Gleiche in der Lobby, schade. Zudem war der Wäscheservice sehr schlecht, Wäsche wurde verwechselt und verfleckt zurück gegeben.

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10

JANSON

28 Aug 2025

·

Stayed 3 nights

On a apprécié la vue spectaculaire sur le Burj Khalifa depuis la chambre spacieuse décorée avec élégance et sobriété et le tout chapeauté par une équipe extraordinaire, attentionnée et chaleureuse, plus particulièrement Alaa au club, le majordome ainsi que le monsieur lors du check-in dont je ne connais pas le nom. Merci pour toutes vos attentions et votre disponibilité qui ont fait de notre séjour un moment exceptionnel!

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10

Tiffany

5 Jun 2024

·

Stayed 2 nights

Gorgeous property with luxury all around! Excellent customer service for every step of the way. 60 second walk to Dubai Mall. High recommend!

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Location

Outstanding central location next to Dubai Mall and Burj Khalifa, with easy walking access to shops and attractions.

Related guest reviews

10

Ali

3 Aug 2024

·

Stayed 3 nights

Best hotel in Downtown Dubai. Directly opposite Burj Khalifa and right next door to Dubai Mall. The decor and service of the hotel staff was impeccable.

10

jaroslaw

3 Apr 2024

·

Stayed 4 nights

The best Location in downtow Dubai

10

Tyna

28 Aug 2024

·

Stayed 7 nights

Beautiful Hotel , Great location for the Mall

10

Nadine

26 Oct 2024

·

Stayed 5 nights

Amazing location

10

george

16 Feb 2025

·

Stayed 8 nights

Excellent service excellent location

10

Sumaya

7 Jul 2025

·

Stayed 5 nights

Localização perfeita.

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10

robert

18 Dec 2024

·

Stayed 4 nights

One of the best locations for business and shopping in Dubai. Excellent hotel. Highest standards in service and amenities

10

Lama

2 Feb 2024

·

Stayed 6 nights

The hotel was like a dream, excellent service and beautiful views. Its location is strategic, we didn’t have to deal with any traffic as we were able to walk everywhere.

10

Tiffany

5 Jun 2024

·

Stayed 2 nights

Gorgeous property with luxury all around! Excellent customer service for every step of the way. 60 second walk to Dubai Mall. High recommend!

8

Jacqueline

3 Dec 2025

·

Stayed 3 nights

Tolle Location, guter Service.

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Dining

Breakfast and lounge food receive strong praise for quality, while a few guests noted limited variety or delays.

Related guest reviews

10

Daniel

12 Jan 2025

·

Stayed 1 night

Amazing views. Perfect location. Staff were exquisite. Club Lounge was great with good / healthy food options. Breakfast pastries were fresh. Overall amazing hotel experience.

8

lorena

24 Oct 2024

·

Stayed 3 nights

Dos de recepción eran muy despotas . Pedí ayuda a cuarto y nunca llegó . El buffet del desayuno no está muy surtido y los de servicio nunca regresan a ver si se ofrece algo más .

Translate

2

Emrah

19 Nov 2024

·

Stayed 2 nights

Hotels Com dan oda satın aldığımız için ikinci sınıf hizmet kalitesi gördük diyebilirim kahvaltı dahil hizmet satın aldık fakat ana Restorant yerine B kalite hatta C kalite bir louncta hizmet gördük.

Translate

10

Crismaldo

7 Jan 2026

·

Stayed 6 nights

Excelente hotel, com ótima vista do Burje e da Fonte...conseguimos assistir tudo da sacada do nosso quarto. Foi algo fantástico. Café da manhã TOP. Pessoal muito simpatico e solicito.

Translate

10

Kenichi

27 Mar 2024

·

Stayed 1 night

スタッフは気持ち良く対応してくれたが、お昼のクラブラウンジは遅れて開始されました。ただ、人は誰もおらず快適に過ごせたので良かった。

Translate

8

Jacqueline

11 Jul 2025

·

Stayed 3 nights

Das Hotel hat eine super Lage. Der Service beim Check in/ Check out war sehr gut. Leider musste man beim Frühstuck 20 Minute auf einen Kaffee warten…das Gleiche in der Lobby, schade. Zudem war der Wäscheservice sehr schlecht, Wäsche wurde verwechselt und verfleckt zurück gegeben.

Translate

6

Azzedine

31 Aug 2023

·

Stayed 4 nights

Feels more like a apartment with hotel services. Location is nice, but i will never book hotel brand again. You have real hotels that are much better Checkin was a bit fast and no explanation about the hotel/facilities/restaurants, no welcome drink either. Excepted more from a flagship property, the breakfast buffet is really small and basic. We really expected much better. The pool area is outdated and the people working there communicate poorly, and also a bit arrogant. there is one lifeguard for all the pools, but he and the other staff is constantly talking with each other in a group behind the desk. Lobby is nice, but to see this just have a coffee here. No need to stay. Their is a nice smell, too bad it isn't in the room. The room does not smell nice, you have to turn on the ac to get ris of the smell. The design of the room is nice but not really special. Value what you get is really low.

8

Caroline

19 Jun 2025

·

Stayed 3 nights

The location is a winner, no doubt, close to Dubai Mall, all restaurants, Burge Halifa, sea life and more. Amazing food in breakfast and in the lounge, cakes and deserts. Very welcoming and friendly. We had a huge problem with drainage of water in the shower, since they did not manage to fix it we changed a room, but small details sometimes make a difference for example the body lotion was empty ( how come no one is checking) the area if phone charger on the table in the living room space did not work at all. This was a. It disappointing, the TV disconnected every few minutes ,nevertheless the room is very very big, great air conditioning , wonderful view, very quiet. Defending recommend

10

samir

26 Jul 2022

·

Stayed 2 nights

Hôtel cher et pas au niveau des 5 étoiles de dubai déçu du personnel…et de la qualité des prestations de l’hôtel Juste les restaurants parfait et le spa ….mais accessible si vous n’êtes pas de l’hôtel donc on paye son emplacement en face de la burj kHalifa….je prefere l’hôtel Palace downtown juste à côté plus classe

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $446	2 $453	3 $453	4 $453	5 $453	6 $453	7 $457
8 $453	9 $450	10 $450	11 $459	12 $459	13 $459	14 $450
15 $450	16 $464	17 $454	18 $454	19 $454	20 $454	21 $454
22 $454	23 $454	24 $450	25 $450	26 $450	27 $450	28 $450
29 $450	30 $450

Address Downtown

Prices for Address Downtown

Monthly average prices

About this property

Location

Room options

Deluxe Room

Spa Suite Fountain View

One Bedroom Residence City View

One Bedroom Fountain and Burj Khalifa View Residences

Two Bedroom Residence

Studio Residence

Signature Executive Suite Fountain View

Club Fountain and Burj Khalifa View Room

Deluxe Room Ultimate Staycation with Attraction Tickets & Kids Go Free

Signature Spa Suite Fountain View

Club Room

Executive Suite

Premier Fountain and Burj Khalifa View Room

Premier Room

Spa Suite

Executive Suite Fountain View

Tower Suite Fountain View

Guest reviews of Address Downtown

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Address Downtown

Prices for upcoming dates

Business details

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25 $831	26 $470	27 $480	28 $469	29 $477	30 $448	31 $446