Is parking available at the hotel?

Yes, free valet parking is available on-site. However, parking is limited.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are available daily from 8:30 AM to 10:30 AM for a fee of approximately AED 145 for adults and AED 73 for children.

Does the hotel allow pets?

No pets and no service animals are allowed at this property.

What are the check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.

Are airport shuttle services available?

Yes, airport shuttle services are available for a fee of AED 400 per vehicle (one-way, maximum occupancy 4).

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including some accessible facilities. Guests are encouraged to contact the property for specific details regarding accessibility features.

What is the hotel's location in relation to nearby attractions?

The hotel is located in Palm Jumeirah, just a 5-minute drive from Palm Jumeirah Mall and 6 minutes from Aquaventure. Other nearby attractions include The Walk (4.9 km) and Dubai Marina Mall (7.6 km).

Does the hotel have a swimming pool?

Yes, the hotel features two outdoor swimming pools, including an adults-only cabana pool. Pool access is available from 8:30 AM to 8:00 PM.

What are the policies for children staying at the hotel?

Children can stay for free when occupying the parent's or guardian's room using existing bedding.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of AED 200 per day, and advance request or confirmation is required. Cribs are not mentioned as available.

Andaz Dubai The Palm Hotel

Average nightly price at Andaz Dubai The Palm, By Hyatt by month, last 12 months (USD)
Month	Average price
January	US$373
February	US$353
March	US$273
April	US$236
May	US$127
June	US$92
July	US$95
August	US$111
September	US$145
October	US$384
November	US$496
December	US$469

What guests think

Andaz Dubai The Palm, By Hyatt delivers a stylish beach-and-pool escape on the Palm’s stem with convenient access to Nakheel Mall, warm staff, and popular breakfasts, though some guests note crowding and shared facilities at the main pool and beach.

Rooms range from comfortable and spacious to small or dated, with some hard mattresses, limited storage, and sea views that feel oversold. Facilities include a private beach, large pools and a well-liked spa, though a few report birds in the main pool, occasional beach debris, a small gym, and limited late evening bar options. The stem-of-Palm setting is handy for shopping and day trips, but the area favors cars over walking. Expect a polished resort stay with lively amenities on the Palm.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Private beach, large main pool and an adult rooftop pool are highlights, and the spa earns praise. Downsides mentioned include shared and busy pool/beach areas, occasional birds in the main pool, a small gym, limited late bar hours, and early facility closures.

Related guest reviews

8

Kristina

27 May 2024

·

Stayed 4 nights

Nice hotel but I wished these basic things as cotton wool was there and not need to be asked from reception. Pool, both adult and main were great! Room service took longer than expected as it was busy

4

Salome

23 May 2024

·

Stayed 4 nights

Stayed at the Andaz for 4 nights half board and was very disappointed by the service and the quality of the stay. First, we were surprised by the fact that the main pool and beach were shared with another hotel/residence and so busy. Once on the beach there is no free water for the customers which is very surprising in Dubai because all the hotels offer free water or water fountain to customer by the pool/beach. I was told I had to go back to the main hotel to get water because they couldn’t give us free water by the pool because it’s share by other hotel residents. The room was big but the bedding wasn’t comfortable at all, not enough pillows and the mattress were very hard. The half board food at the buffet lacked of variety, quality wasn’t great either. I would say this experience doesn’t reflect a 5 stars hotel

6

Chris

7 Nov 2023

·

Stayed 4 nights

The hotel is now very dated. The amenities are ok with a nice gardens and main pool, but falling far below what might be expected from a 5* experience. The site is predominantly residences who have access to poolside gym and other areas which are aggressively signed as off limits to hotel guests (and contribute to you feeling a second class citizen). The restaurant is well situated in the middle with a good variety of choices, but is also the thoroughfare from the hotel side and check-in to the pool area so you need to chose where you sit. The rooms were also very tired with parts falling off / poorly patched up. The hotel gym is very small and limited. On the positive side, the staff were helpful and genuinely tried their best to fix / explain, but ultimately little they can do to improve the hotel. In summary, for the same price, there are better hotels on the Palm for the same money with better facilities. As the manager of the poolside bar said to me when I asked if I can use the changing room showers “No - they haven’t worked since I’ve been here, I don’t know why” - kind of sums it up for the Andaz

10

Cecilia

15 Apr 2024

·

Stayed 4 nights

Great stay right across the Nakheel mall. Pool and beach options. Definitely recommend!

10

Renzo

20 Oct 2024

·

Stayed 3 nights

Beautiful place with a private beach and beautiful pool. Amazing breakfast and warm personnel.

10

FRANCK-olivier

20 Mar 2022

·

Stayed 6 nights

Hotel magnifique avec 1 piscine géante a débordement sur la plage privé de l’hotel. En prime une piscine au 14eme etage pour adulte seulement. Petit dejeuner incroyable !! Des oeufs dans toutes les formes imaginables servis à table, des viennoiseries du bon pain frais et des boissons chaudes servis a table. Service parfait, merci Mustafa !

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8

Canan

9 Nov 2023

·

Stayed 3 nights

Andaz is well appointed although worth noting that the large pool area is shared with two large adjoining residence buildings. The Andaz lacks restaurant options and does not have a late bar during the week. The pool is large and beach area nice. Its nice hotel but not tops in terms of service but managers were responsive to issues - good but not oustanding.

10

Gerald

19 Oct 2025

·

Stayed 12 nights

Séjour très agréable dans cet hôtel très bien situé, piscines , plage , commerces et restaurants à proximité. Le personnel très à l’écoute et le petit déjeuner juste excellent avec un grand choix.

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10

Nordine

28 Jan 2025

·

Stayed 2 nights

Really good , nice swimming pool and privat beach

10

Maria

28 May 2025

·

Stayed 8 nights

We stayed in ocean view room without balcony end of May ‘25. it’s decent size room, cleaned daily, unlimited water, coffee n soft drinks provided in the room. Closet decent size but room could use another dresser or couple more drawers. Only has 3 small drawers in the closet. Couple usb outlets to charge electronics. Free use of sauna in the spa, and very helpful n friendly staff. If u choose not to have breakfast included there is grocery store n cafes across the street in the mall with plenty of options. We had wonderful time on the beach daily, very comfortable cushioned beach chairs, fluffy thick towels and umbrellas provided. sea water is calm n clean, and u have a nice view of Burj Al Arab when it’s not hazy.

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AI-generated summary based on recent guest reviews

Cleanliness

Reviews commonly praise very clean rooms and well-kept public areas. A few note beach/pool cleanliness or maintenance issues (debris after events, birds in the pool) and some tired room finishes.

Related guest reviews

10

Noshad Chaudhry

20 Nov 2023

·

Stayed 9 nights

Lovely clean hotel with unique artwork/ calligraphy deco. Very nice helpful staff always greet you with a smile. Made you very welcome throughout the stay. Customer service given was top priority. Ideal location 20-30mins drive to all the main attractions. Private Taxi service available at the door step.

10

Auric Albert

5 Sept 2023

·

Stayed 3 nights

Had a staycation weekend and it was awesome. Rooms were spotless clean. Checking in was very smooth and the staff very friendly

8

alison

2 May 2024

·

Stayed 7 nights

Good location for shopping and beach. Food was very good, the hotel and pool excellent though a few untidy areas on beach especially after a child's party where tiny balls of polystyrene and glitter paper blew around for days, dissapointed this is allowed from a green point of view. Staff amazing, stayed before at the sister hotel The Dukes but found this one though similar in layout preferable. Some lovely bars and restaurants with amazing food in walking distance on the beach. Highly recommend

6

Chris

7 Nov 2023

·

Stayed 4 nights

The hotel is now very dated. The amenities are ok with a nice gardens and main pool, but falling far below what might be expected from a 5* experience. The site is predominantly residences who have access to poolside gym and other areas which are aggressively signed as off limits to hotel guests (and contribute to you feeling a second class citizen). The restaurant is well situated in the middle with a good variety of choices, but is also the thoroughfare from the hotel side and check-in to the pool area so you need to chose where you sit. The rooms were also very tired with parts falling off / poorly patched up. The hotel gym is very small and limited. On the positive side, the staff were helpful and genuinely tried their best to fix / explain, but ultimately little they can do to improve the hotel. In summary, for the same price, there are better hotels on the Palm for the same money with better facilities. As the manager of the poolside bar said to me when I asked if I can use the changing room showers “No - they haven’t worked since I’ve been here, I don’t know why” - kind of sums it up for the Andaz

8

nicolau

9 Jan 2022

·

Stayed 4 nights

Hotel bom, café da manhã ótimo e limpeza muito boa.

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8

Michael

27 Jan 2024

·

Stayed 7 nights

Nice hotel with a medium location. The rooms are okey but the beds are VERY hard. Waterfront rooms are not so waterfront since the hotel is located at an angel. Service was medium. The big pool was not good, since birds are living in it, meaning wash, drink and taking a dump - disgusting ! Breakfast okey.

10

Lucia

20 Sept 2023

·

Stayed 6 nights

Excelente atención desde que llegas hasta que te retiras. La limpieza es excepcional. Las habitaciones tal cual la descripción y la foto. Volvería sin dudas.

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10

Megan

26 Nov 2023

·

Stayed 7 nights

Super clean property with friendly staff and great pools and access to beach!

10

Andrew

28 Feb 2025

·

Stayed 6 nights

The hotel and staff were fantastic. Great atmosphere, cleanliness and the rooms were great. Definitely will be back!

10

Oisin

7 Nov 2025

·

Stayed 1 night

Room was clean, spacious and well appointed. Staff were helpful and

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Rooms

Rooms range from spacious and comfortable to small or dated, with limited storage in some. Several guests mention hard mattresses and sea views that feel oversold, with occasional traffic noise reported.

Related guest reviews

6

KAZI

21 Dec 2023

·

Looks better in photos. Room finishing poor quality

8

Patricia

7 Dec 2022

·

Stayed 19,328 nights

Rooms are small.

10

TODD

20 Feb 2024

·

Stayed 5 nights

The staff at Andaz went above and beyond to make our vacation one to remember. Having restaurants on the property made dining so convenient. Transportation was easy to access. I could not believe how quiet our room was. It felt like we were the only ones at the hotel which made sleeping very easy. We will definitely be back.

4

Salome

23 May 2024

·

Stayed 4 nights

Stayed at the Andaz for 4 nights half board and was very disappointed by the service and the quality of the stay. First, we were surprised by the fact that the main pool and beach were shared with another hotel/residence and so busy. Once on the beach there is no free water for the customers which is very surprising in Dubai because all the hotels offer free water or water fountain to customer by the pool/beach. I was told I had to go back to the main hotel to get water because they couldn’t give us free water by the pool because it’s share by other hotel residents. The room was big but the bedding wasn’t comfortable at all, not enough pillows and the mattress were very hard. The half board food at the buffet lacked of variety, quality wasn’t great either. I would say this experience doesn’t reflect a 5 stars hotel

10

ROHIT

16 Apr 2024

·

Stayed 2 nights

Amazing stay, great breakfast The king size bed room was amazingly spacious The sea view promise though is slightly over sold as the view is not that great

8

Camille

25 Oct 2023

·

Stayed 5 nights

The beach and large pool are a little far from the hotel. Need more deawer space in the room

10

Rocco

13 Jul 2024

·

Stayed 5 nights

Beautiful Hotel, good Placed, clean and always someone ready to help for every question. Room not to big I will go back

8

Michael

27 Jan 2024

·

Stayed 7 nights

Nice hotel with a medium location. The rooms are okey but the beds are VERY hard. Waterfront rooms are not so waterfront since the hotel is located at an angel. Service was medium. The big pool was not good, since birds are living in it, meaning wash, drink and taking a dump - disgusting ! Breakfast okey.

4

Juergen

3 Jan 2022

·

Stayed 6 nights

Der teure "Sea View Room" hat (eheblichen Teil-) Blick auf einen großen Parkplatz und die Schnellstraße, die man auch sehr gut hört. Die auf den Fotos dargestellte Sicht hat man so nicht - aus keinem Zimmer. Der abgebildete Pool ist öffentlich, ebenso der Strand.

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10

Maria

28 May 2025

·

Stayed 8 nights

We stayed in ocean view room without balcony end of May ‘25. it’s decent size room, cleaned daily, unlimited water, coffee n soft drinks provided in the room. Closet decent size but room could use another dresser or couple more drawers. Only has 3 small drawers in the closet. Couple usb outlets to charge electronics. Free use of sauna in the spa, and very helpful n friendly staff. If u choose not to have breakfast included there is grocery store n cafes across the street in the mall with plenty of options. We had wonderful time on the beach daily, very comfortable cushioned beach chairs, fluffy thick towels and umbrellas provided. sea water is calm n clean, and u have a nice view of Burj Al Arab when it’s not hazy.

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Service

Service is widely described as friendly, professional and helpful, with smooth check-in and quick problem resolution. Some report slow or understaffed beach/room service, booking or payment hiccups, and deposit or responsiveness issues.

Related guest reviews

10

Lizil

22 Aug 2025

·

Stayed 5 nights

The hotel was excellent. The staff were very professional and had a genuine willingness to accommodate us. Asim, Keana, Preet, Mustafa were all amazing!

10

Auric Albert

5 Sept 2023

·

Stayed 3 nights

Had a staycation weekend and it was awesome. Rooms were spotless clean. Checking in was very smooth and the staff very friendly

4

Bardia

27 May 2024

·

Stayed 5 nights

I had to add the breakfast but they couldn’t accept the payment online and I didn’t have the breakfast during my stay there

8

Kristina

27 May 2024

·

Stayed 4 nights

Nice hotel but I wished these basic things as cotton wool was there and not need to be asked from reception. Pool, both adult and main were great! Room service took longer than expected as it was busy

2

Mohamad

24 Mar 2023

·

Stayed 1 night

Absolutely horrible experience and not worth it. Stayed be the beach but there is barely anyone to take orders, there was literally one person serving more than 100 people. And the room was not up to expectation, the light of the closet would shut-off and kept flashing the whole night. Totally not worth the price I paid, not sure how is this hotel listed as a 5 star hotel!

8

Reza

5 Jan 2024

·

Stayed 2 nights

Washing machine in unit was acting up and no one could help us fix it.

2

Zdravko

29 Oct 2024

·

Stayed 7 nights

Very lette room clining,after 18h, depositum takket as payment for the stay with out resing,i olredy pay in advance, and need to weit 15 bissnis day to get back, iving i dont nede to pay i pay cash to arrive.

10

Joanne Catherine

15 Aug 2025

·

Stayed 6 nights

Fabulous hotel made even better by the exceptional staff that work there!

10

Andrew

28 Feb 2025

·

Stayed 6 nights

The hotel and staff were fantastic. Great atmosphere, cleanliness and the rooms were great. Definitely will be back!

10

Salim

16 Jan 2023

·

Stayed 19,372 nights

The best thing I liked about this property was the staff. From the moment I checked in to the moment I checked out, every single staff member was courteous and professional. Hyatt should be very proud of their staff and give them all promotions for their hard work. My experience puts Andaz at the top of my list anytime I return to Dubai.

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Location

Convenient stem-of-Palm position next to Nakheel Mall and a practical base for exploring Dubai. The area is less walkable, with streets geared more to cars.

Related guest reviews

10

Noshad Chaudhry

20 Nov 2023

·

Stayed 9 nights

Lovely clean hotel with unique artwork/ calligraphy deco. Very nice helpful staff always greet you with a smile. Made you very welcome throughout the stay. Customer service given was top priority. Ideal location 20-30mins drive to all the main attractions. Private Taxi service available at the door step.

10

Jan Jonathan

6 Apr 2024

·

Stayed 7 nights

The Andaz comes with a great mix of pool/beach as well as close proximity to a brand new mall, a viewing deck (the view the palm) and a really nice park for some walking in the evening. We spend a week with our 5 y/o and felt right at home. It was perfect as for hanging at the pool and day trips to explore Dubai.

10

Cecilia

15 Apr 2024

·

Stayed 4 nights

Great stay right across the Nakheel mall. Pool and beach options. Definitely recommend!

10

Konstantinos

1 Apr 2024

·

Stayed 11 nights

Excellent hotel close (walking distance) to Makheel mall, where you can get everything.

10

Simranjit

8 Apr 2024

·

Stayed 7 nights

Great hotel. Helpful staff. Great location. Easy access to malls and various Dubai sites. Great buffet options, we stayed half board. Amazing pool area! Plenty of decking and space.

10

Gerald

19 Oct 2025

·

Stayed 12 nights

Séjour très agréable dans cet hôtel très bien situé, piscines , plage , commerces et restaurants à proximité. Le personnel très à l’écoute et le petit déjeuner juste excellent avec un grand choix.

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8

Jeremy Daniel

7 Apr 2024

·

Stayed 6 nights

The area around the hotel is designed for cars first, pedestrians second. When 6 months of the year it is easy to walk to nearby places, there is no easy priority given to walking or cycling.

8

Greg

15 Apr 2025

·

Stayed 3 nights

It is a lovely hotel -first time i have stayed there . Beach is good -facilities are good. You are on the stem of the Palm and its not easy to get around . Very close walk to Nakeel Mall which is good

10

Ranjani

2 Jul 2024

·

Stayed 4 nights

Walkable to Nakheel mall, very convenient location for Palm Jumeirah area.

10

Tayub

8 Apr 2025

·

Stayed 10 nights

Amazing location by the stem of the Palm Jumeirah. Next to Nakheel Mall will all the amenities, food and shopping complex!

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Dining

Breakfast is frequently praised for variety and quality, and on-site spots like Coco and Asia Asia are convenient. Overall feedback is mixed, citing limited restaurant options, inconsistent quality or service at some venues, and half-board value concerns.

Related guest reviews

10

Eleni

19 Mar 2025

·

Stayed 5 nights

Fantastic break in Dubai and the Andaz on the Palm was a perfect spot. The staff and food were amazing, especially in the Coco restaurant and at breakfast in the Locale. But don’t bother with the rooftop Asian restaurant - food is average and service (by Brenda) was abysmal.

10

Sarah

6 Mar 2023

·

Stayed 4 nights

We had a great stay, all of the staff were amazing, so friendly and helpful (they were really great considering how rude some people were to them!) The hotel was beautiful, clean and well maintained. Everything was really relaxed and easy, the only thing I would change is the half board lay out with the other 2 restaurants (La coco/Hanami) 200 AED credit, was not really enough (after already paying for half board), I think a set menu would be a better idea and would make them a lot busier.

10

Francesca

17 Apr 2024

·

Stayed 7 nights

Excellent hotel, very nice staff, very good breakfast and dinner buffet.

10

FRANCK-olivier

20 Mar 2022

·

Stayed 6 nights

Hotel magnifique avec 1 piscine géante a débordement sur la plage privé de l’hotel. En prime une piscine au 14eme etage pour adulte seulement. Petit dejeuner incroyable !! Des oeufs dans toutes les formes imaginables servis à table, des viennoiseries du bon pain frais et des boissons chaudes servis a table. Service parfait, merci Mustafa !

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8

Canan

9 Nov 2023

·

Stayed 3 nights

Andaz is well appointed although worth noting that the large pool area is shared with two large adjoining residence buildings. The Andaz lacks restaurant options and does not have a late bar during the week. The pool is large and beach area nice. Its nice hotel but not tops in terms of service but managers were responsive to issues - good but not oustanding.

10

Gerald

19 Oct 2025

·

Stayed 12 nights

Séjour très agréable dans cet hôtel très bien situé, piscines , plage , commerces et restaurants à proximité. Le personnel très à l’écoute et le petit déjeuner juste excellent avec un grand choix.

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10

Micael

3 Jan 2024

·

Stayed 5 nights

Mycket bra läge på palmen. Trevlig personal och god frukost. Enda nackdelen var dåligt utbud av bra lunchrestaurang.

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4

Oya

22 Feb 2023

·

Stayed 3 nights

Essen nicht gut zu sehr indischer Einschlag Nicht erkennbare Gemüse,fleisch oder Fischsorte im Essen zu sehr verkocht Fruehstueck keine gute auswahl

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10

mostafa

19 Oct 2023

·

Stayed 3 nights

Staff are very pleasant and supportive, Ahmed in the reception was extremely helpful, breakfast was delicious, room service are very fast , the only concern that facilities close early

10

Javier

27 Mar 2024

·

Stayed 9 nights

Viajamos a muchos hoteles pero este hotel tiene un excelente balance entre precio ubicación y servicio para las personas que piensan viajar a Dubai y quieren estar en la Palmera este lugar es el mejor evitando todo el tráfico que conlleva llegar hasta el fondo de la Palmera además tiene un centro comercial cruzando la calle Que le ofrece muchas opciones . El mejor restaurante asiático lo tiene este hotel se llama asia Asia, restaurante mexicano Coco en la playa ademas los desayunos tienen una variedad entre un buffet asiático Mediterráneo y americano. Tuvimos un pequeño incidente en la habitación que se cayó la cortina cuando llamamos inmediatamente solucionaron el problema el servicio de concierto nos hizo excelentes recomendaciones en restaurantes y atracciones.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4 $259	5 $257	6 $259	7 $241
8 $214	9 $214	10 $214	11 $214	12 $214	13 $214	14 $229
15 $213	16 $229	17 $229	18 $214	19 $229	20 $229	21 $214
22 $214	23 $214	24 $214	25 $214	26 $214	27 $214	28 $214
29 $214	30 $214

Su	Mo	Tu	We	Th	Fr	Sa
		1 $214	2 $214	3 $281	4 $281	5 $281
6 $256	7 $256	8 $256	9 $256	10 $256	11 $256	12 $259
13 $193	14 $193	15 $193	16 $193	17 $193	18 $193	19 $193
20 $193	21 $193	22 $193	23 $270	24 $321	25 $341	26 $420
27 $399	28 $399	29 $899	30 $3,485	31 $3,435

Andaz Dubai The Palm, By Hyatt

Prices for Andaz Dubai The Palm, By Hyatt

Monthly average prices

About this property

Location

Room options

Andaz, Deluxe Suite, Sea View

Junior Suite, 2 Twin Beds, Courtyard View

Andaz Twin Room with Sea View

Andaz Room with Sea View

Junior Suite, Balcony

Junior Suite, 1 King Bed, Courtyard View

Andaz Twin Room

Andaz Room

Suite (Prince)

Andaz, Suite, Balcony

Suite, Terrace

Royal Suite, 2 Bedrooms

Guest reviews of Andaz Dubai The Palm, By Hyatt

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Andaz Dubai The Palm, By Hyatt

Prices for upcoming dates