Name: Hyatt Place New York City - Times Square
Address: 350 West 39th St, Garment District, New York (and vicinity), New York, United States of America, New York (and vicinity), New York, US
Price range: US$217–US$1,017 per night
Rating: 7.98

What guests think

At Hyatt Place New York City - Times Square, travellers praise the convenient location near transit and theaters and generally friendly staff, while repeatedly noting very small rooms, long elevator waits, and an included breakfast that gets crowded.

Cleanliness is mixed: many find rooms tidy, but recurring reports mention lobby odor, clogged or leaking showers, inconsistent hot water, dust, and noisy or weak AC. Service is often helpful, yet delays at check-in, slow responses or missed housekeeping, and occasional billing or deposit confusion do occur. Expect a central, budget-minded base with trade-offs in space, crowds, and consistency.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Facilities struggle with volume: elevator waits are long and public areas can feel crowded. Ice/water machines occasionally don’t work, there’s no on-site parking (nearby garages are used), and luggage storage is helpful.

Related guest reviews

8

shoeb

7 Sept 2025

·

Stayed 2 nights

Although rooms are small, they were clean. Bathroom was tiny and hard to move around in. Only had 2 towels in the bathroom for my family of 4, took a while for someone to bring us more. Breakfast was a bright spot, good options and fresh. They do not have attached parking...but my advice is to not drive in Manhattan anyways.

6

Adam

10 Aug 2025

·

Stayed 2 nights

Located in a great central location, but not too close to Times Square. The problem with the hotel is the size, it is 26 floors but with a small lobby that was always overflowing. Being in the lobby was like a refugee camp, and wait times for the 4 elevators could take around 10 minutes.

8

Margaret

1 Nov 2025

·

Stayed 5 nights

4 sisters traveling with 2 of us in each room. The rooms were tight but we managed. The service was good, except that one shower wasn't draining. My sister let the front desk know and I assume they got it fixed. The hotel was very busy and the elevators get a real workout. We remained patient and used the stairs a few times. The onsite included breakfast is a real time saver. They have something for everyone. We found the staff very friendly and accommodating. Great location but fair warning, 39th Street is torn up so watch your step 😉

2

Rahul

1 Aug 2025

·

Stayed 2 nights

1-2 Lifts working for 26 floors It will stop at every floor in the morning and evening.. takes more than 15 minutes to come down from the top floor Breakfast time even at 7am is very busy. The room AC was not working when we got there, they tried fixing it and then had to move us at 1am in the night.

8

Ruth

28 Nov 2025

·

Stayed 2 nights

Good location, rooms are a little tired, elevators are completely inefficient particularly at peak morning if on a mid floor you can’t get in them and at check-out it’s crazy. All disposable plates and cutlery at breakfast.

8

Bernize

22 Mar 2025

·

Stayed 3 nights

The only issue I had was the elevators. I was on the 10th floor and by the time the elevator arrived they were always full. Be prepared to wait. There only 4 elevators.

10

Chris

28 Apr 2025

·

Stayed 1 night

I stay here when leaving the Manhattan Cruise port. It is very convenient and a great breakfast. However it is missing working ice machines

6

Laura

2 Jul 2025

·

Stayed 1 night

It was fine. Clean enough and comfortable enough for 1 night. Water carafes in the lobby were empty, ice and water machine on our floor was broken. Long waits for elevator.

8

Yvonne D.

31 Aug 2025

·

Stayed 2 nights

I really liked that they were located within walking distance to the Broadway theater district. Staff were respectful and friendly and the breakfast was fantastic with lots of variety. The only drawback was the slow elevators. With so many floors, it was hard to get on the elevators to leave because they were all full. But, the rooms were spacious and clean. The positives outweighed the elevator issues so I would comeback again. In fact, it was the consistency of service of Hyatt Places from staying at other locations (eg. Hyatt Place Downtown Denver) that made me choose it in New York. It’s economical while providing a quality experience.

8

Lija

10 Aug 2025

·

Stayed 3 nights

Hotel is nice overall. Lifts in the morning and evening take a long time, breakfast on busy times has a very long Que so second time we had breakfast out. Bed is very comfortable.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness feedback is mixed: many guests found rooms clean and housekeeping regular, but others reported lobby odors, dusty or worn rooms, dirty tubs, and occasional mold or maintenance grime.

Related guest reviews

10

Johanna

15 Jun 2025

·

Stayed 4 nights

The Hyatt was very clean, and they had maid service everyday, which is becoming very rare. The free breakfast had lots of options, pancakes, bacon, bagels,toast, oatmeal, yogurt & then some. We stayed there 4 nights. They had a privacy screen on the window which was helpful because guests from the neighboring hotel could see into the room. Their building was about 30feet away. Even tho the room is small (most rooms in NYC are small unless you're paying the big bucks) it has everything we needed. Including an iron and board, fridge & safe. It's a great location just a few blocks from Broadway. The elevators were a bit slow. They have 4 elevators. But overall the stay was great.

2

GIACOMO

31 Jul 2025

·

Stayed 6 nights

Disappointed by Poor Cleaning Standards Unfortunately, my stay at this hotel was overshadowed by the lack of cleanliness. Upon arrival, the room was far from clean – dust on the furniture, bathroom not properly sanitized, and the floor clearly dirty. Even in the following days, housekeeping was inconsistent and superficial: beds were made hastily, and trash wasn’t always removed. For a hotel that promotes comfort and hospitality, hygiene should be a top priority. I won’t be coming back.

8

Tiffany

5 Aug 2025

·

Stayed 1 night

Lobby smelled like there was a sewage issue, but the rooms were great and odor free thank goodness. Great location and walking distance from the train and bus stations. Very spacious room compared to most NY hotels. Staff was very friendly and attentive throughout property. I would stay again.

8

luis

31 Aug 2025

·

Stayed 2 nights

Great location and clean

4

Alessandra

1 Sept 2025

·

Stayed 3 nights

Very small room with a tiny tiny bathroom Very dusty and old room

10

matt

16 Aug 2025

·

Stayed 4 nights

Staff was nice , but when asked how far something was didn’t no , they won’t call cab for you so I had figure that out myself witch if you download app for taxi service (Curb) was easy use an new cost before ever get in cab , back hotel was excellent clean ,room was small we made it work .breakfast was good did get busy at time ,elevator only 4 they took time get up down not to bad overall was great place stay

4

Jeff

18 Aug 2025

·

Stayed 1 night

Front desk staff unfriendly, unhelpful, and unprofessional. Sewage smell in the lobby made me want to puke, and I asked security if that was the normal smell, and security didn't speak English. Paid over $300 per night, location too far west to be that expensive, lobby is nasty, accommodations barely passable. Had to call up to get the toilet fixed as soon as we got there. Disappointed in Hyatt for this place.

4

Tasha

27 Jul 2025

·

Stayed 4 nights

I had some problems with my room, and the tub was dirty. When I asked the front desk to switch my room they put me in a room that was worse than the one I had before. It was also mold at the bottom of the tub in the new room they switch me to. I thought to myself I probably should have been quiet about the issues because when you complain about something they put you in a room much worse. Then they say there are no other rooms available. I wish this location offered parking. I had to find parking parking in other areas that charge.

4

Matthew

15 Oct 2025

·

Stayed 1 night

The hotel could use a good cleaning

4

Shakuwra

22 Apr 2025

·

Stayed 1 night

Rooms were very small and didn't smell great. A lot of dust in the room. The elevators were over crowded and slow. Bathroom door needs to be painted

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are consistently very small with limited storage; sofa beds are uncomfortable, some AC units are loud or limited to around 68°F, and views can face walls. Streaming-only TVs and spotty Wi‑Fi are noted by a few.

Related guest reviews

6

Manju

1 Sept 2025

·

Stayed 4 nights

Rooms are really small

8

Amanda

14 Jul 2025

·

Stayed 4 nights

Overall good stay great location in times square, AC is set to go no lower than 68 degrees but at least they had a fan to give me but a couple of nights the AC was hot

6

Katherine

31 May 2025

·

Stayed 5 nights

Tiny, noisy room(something was wrong with our air system that made a clatter everytime it shut off) but nice staff and complete breakfast if you get up soon enough. Location is 15-20 minute walk to Times Square and shows.

6

Maria

15 Aug 2025

·

Stayed 1 night

The bathroom sink was really small. No space for anything. I asked for a room with a view and I guess I wasn't specific because they gave me a view of a cement wall

6

Joseph

29 Sept 2025

·

Stayed 1 night

Rooms are extremely small Lack of furniture

8

Joan

19 Jul 2025

·

Stayed 1 night

Comfortable clean, tv was really annoying since you had to stream from your phone but had to use the hotel wifi which wasnt fast enough unless you purchased it.

2

Judson

1 Jun 2025

·

Stayed 4 nights

Probably the smallest room I’ve ever stayed in. Could barely walk around. Had to live out of the suitcase because no dressers. Bathroom tiny as well.

6

Olga

7 Oct 2025

·

Stayed 3 nights

It was room for 3. Saga bed was very uncomfortable and didn’t have any blankets. Every 3 days we been asking for blankets, but never get them. Very small room for 3 people. Mostly when sofa was turned to bed. Very small wardrobe and no any shelf’s for clothes and even for laggage. Breakfast was good.

2

Mohammad

27 Aug 2025

·

Stayed 2 nights

The AC was too loud

10

OSCAR

27 Aug 2025

·

Stayed 2 nights

Rooms are small.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly, accommodating, and quick to help with requests and luggage, though check-in delays, missed housekeeping, slow responses, and recurring billing/hold disputes are reported.

Related guest reviews

4

Manuel

16 Aug 2025

·

Stayed 1 night

We requested a towel for my son and we waited and waited and waited and nobody came to deliver until we checked out!!!!!!!No trash can except in the bathroom.Please do better next time.Never again!You lost a client and recommendation.

8

Viola

27 Mar 2025

·

Stayed 4 nights

What stood out to me the most about the hotel was the exceptional customer service; the staff went above and beyond to ensure that every guest felt welcome and attended to. From the moment I arrived, they greeted me with warm smiles and offered assistance with my luggage. The cleanliness of the hotel was impressive—everything from the lobby to my room was spotless and well-maintained, showcasing a level of care that contributed to a comfortable stay. One of the best features of the hotel's location was its proximity to Times Square, which was just a short walk away. I loved being able to easily explore the vibrant atmosphere, with its dazzling lights and bustling crowds. Additionally, the hop-on-hop-off bus tour was a highlight of my trip. It offered a fascinating look at the city’s iconic landmarks, and I enjoyed the flexibility of being able to get off at various stops to explore further. Overall, my experience was thoroughly enjoyable, making it a memorable stay. Unfortunately, I had to cut my trip 2 days short for a family emergency.

2

Renjie

30 Mar 2025

·

Stayed 3 nights

I had a very frustrating experience with this hotel. I pre-paid through Expedia for my stay, only to be charged again by the hotel after checkout. Trying to resolve this was a nightmare, neither the hotel nor Expedia took proper responsibility, and I was constantly bounced back and forth between them. Because of the USD/CAD conversion, I ended up losing money, even after a partial refund was eventually issued. And that only happened after I said I was going through my credit card to dispute the charge. This situation has completely shaken my trust in both Hyatt Place New York City/Times Square and Expedia’s pre-pay system. I’ll never book here or pre-pay through Expedia again.

4

Brian

15 Nov 2025

·

Stayed 1 night

Arrived and check in was smooth and hotel clean. There were no sheets for the pull out sofa bed and had to be requested from the front desk. Additional towels and a blanket was left in the room but still no sheets. Had to call a second time to get the sheets. Attempted to take a shower and the drain was clogged so the shower would not drain. Went to the front desk an asked for maintenance or a new room since it was 10:30pm and we are traveling with 3 kids. Maintenance showed up and worked on snaking the drain until 11:45.

2

nitasha

12 Jul 2025

·

Stayed 2 nights

The smoke detector was hanging loose from the wall but was quickly repaired. Upon checkout, I was incorrectly charged $13 for bottled water. The onsite customer service representative was rude, unprofessional and disrespectful. I spoke with an escalation specialist who was very helpful in getting them to acknowledge a credit was due. It took a follow up email to finally get my refund.

10

Anne

15 Jul 2025

·

Stayed 2 nights

Oh my goodness! What can I say about the wonderful Vincent and his amazing staff. Incredible service— going way above and beyond. So polite. So helpful. So sincerely nice. A problem with the room’s AC? They immediately fixed it. Need a ride? They called one for us. Where to buy bagels? Here’s my favorite place. The location is fantastic. Rooms are generous and clean. And they serve breakfast with a smile! I will stay here again!!

6

Phillip

30 Oct 2025

·

Stayed 2 nights

The room was not as advertised for the price we paid not much view. My friends that came to New York for the 1st time were very disappointed.It was kind of dusty, the bathroom door was broken we asked maintenance to fix and he told us when we we leave. Mixed fruit was rotting at breakfast. Staff was very nice and helpful except we waited 2 or 3 hours after check in for our room. All in our party checked in way before us. Our stay was convenient to Times Square and the Theater district that was a big plus. Staff were pleasant. but we waited

10

Mark

13 Oct 2025

·

Stayed 4 nights

Had a lovely time celebrating a monumental birthday for my mom. We had two connecting rooms. The breakfast was great with a lot of choices and ample seating. It does get busy around 7:30-8:30 so plan accordingly. The hotel concierge was quick to answer any questions or concerns I had. The location is prime especially if you want easy access to Times Square. If you're an Elite member, you get two free waters a day/per room. We also were able to book a private shuttle from the hotel to EWR with ease! I'd definitely stay here again.

10

perry

4 Oct 2025

·

Stayed 1 night

They had great customer services. We wanted to have lunch and roamed the certain area on our checked out date. The hotel was able to hold our belongings until we finished having lunch and roamed.

10

lavonda

16 Aug 2025

·

Stayed 2 nights

Special Thanks to the front desk staff (Johnny and Rahim). They were very helpful, knowledgable and pleasant.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Central, walkable base near Times Square, Penn Station, and subway lines. A few note the immediate block feels busy or less pleasant, but most value the convenience.

Related guest reviews

8

Usman

2 Oct 2025

·

Stayed 3 nights

Very good location for shopping and entertainment.

10

Natalie

4 Sept 2025

·

Stayed 3 nights

Great service and excellent location. The address breakfast was really good. More of a buffet really. Fantastic location!

10

Brandon

28 Aug 2025

·

Stayed 1 night

Great hotel, very clean, great staff and amazing location!

8

Perla

13 Aug 2025

·

Stayed 5 nights

Hotel overall was good, I wasn’t happy we only got housekeeping one day, had to call and ask for them to come and provide clean towels and take trash out. The lobby restaurant had great service and good food. The hotel area isn’t the best, it’s dirty, loud and at times felt unsafe.

10

dawn

27 Aug 2025

·

Stayed 1 night

I like the location, I travled by train and walked to hotel

10

Camil

24 May 2025

·

Stayed 2 nights

Great location. Walking distance from Broadway District and Times Square, but far enough from the commotion of it all.

10

Laura

9 Aug 2025

·

Stayed 4 nights

Close to Subway, theater district, times square and Macys

10

Michael

31 Aug 2025

·

Stayed 1 night

Easy short walk from Penn Station, convenient to all that New York City has to offer. Clean, quiet, comfortable room, breakfast was included.

8

Shehla

4 Jun 2025

·

Stayed 7 nights

Great location

10

Jason

15 Sept 2025

·

Stayed 3 nights

Great staff, wonderful location, very comfortable.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Included breakfast is a plus and often praised for variety, but it’s very crowded at peak times and quality feels average to weak for some; disposable plates and cutlery are common. Limited on-site dining feedback is mixed.

Related guest reviews

8

Tiffany

5 Aug 2025

·

Stayed 1 night

The breakfast was great! Many different options available and it’s complementary. The shower was a bit small and the wait to get on the elevator is super long since there are almost 30 floors but besides that it’s a great stay. I felt safe and the hotel was very clean. Sleeping in their bed felt like i was on clouds. Overall 8.5/10!

10

Dennis

10 Oct 2025

·

Stayed 1 night

Very good breakfast

10

Kamalich

11 Mar 2025

·

Stayed 6 nights

Our stay was excellent. The staff is extremely helpful and friendly. The breakfast was also great. The room was always clean during our stay.

8

Ankur

20 Jun 2025

·

Stayed 3 nights

Rooms & bathrooms are too small. Lifts takes forever time to come. Stayed for 3 days, breakfast buffet menu is same everyday no variety. Just the location of hotel is good.

6

Kayla

7 Jul 2025

·

Stayed 3 nights

Breakfast was great, convenient location to many things, the room was very small

4

Rowena

10 Oct 2025

·

Stayed 1 night

Breakfaat was served with paper plates and plastic cutleries . Fake bacon and powdered eggs . Everything just look unappetizing and awful .

10

Pia

28 Aug 2025

·

Stayed 3 nights

The breakfast was always extremely crowded. A quiet calm breakfast was impossible.

6

Thomas

12 Oct 2025

·

Stayed 3 nights

Breakfast was terrible, not tasty and either burnt and cold or just cold. Part of the reason we stayed here was the breakfast, total waste of money. Room was more a large closet than a room. The pull out had no support so the flat item we’ll call a mattress sink to the floor. Bar tender left us sitting at a table for almost two hours and never offered a refill or asked if we might want any thing else. Then practically chased us down when we were throwing away our trash, god forbid we forget to pay for a soda when we paid 700 a night for a closet.

6

Jonathan

17 Mar 2025

·

Stayed 3 nights

Location was great (close to Times Square), clean and quiet. Unfortunately, the breakfast buffet is really full in the morning and during weekends too full to actually use. The use of one-time use cutlery, plates and cups should be changed to a more environmental friendly option.

8

Lija

10 Aug 2025

·

Stayed 3 nights

Hotel is nice overall. Lifts in the morning and evening take a long time, breakfast on busy times has a very long Que so second time we had breakfast out. Bed is very comfortable.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	US$189
February	US$181
March	US$241
April	US$304
May	US$330
June	US$372
July	US$293
August	US$268
September	US$386
October	US$394
November	US$318
December	US$487

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $1,011	16 $858	17 $315	18 $339	19 $387
20 $342	21 $624	22	23 $1,017	24 $486	25 $446	26 $476
27 $217	28 $326	29 $489	30 $477

Su	Mo	Tu	We	Th	Fr	Sa
				1 $363	2 $444	3 $484
4 $268	5 $412	6 $606	7 $626	8 $525	9 $635	10
11 $335	12 $315	13 $504	14 $551	15 $427	16 $444	17 $477
18 $265	19 $325	20 $602	21 $565	22 $449	23 $438	24 $458
25 $265	26 $332	27 $486	28 $561	29 $464	30 $605	31

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 2 Double Beds

Room, 1 King Bed

Room (2 Double Beds with Sofa Bed)

Room, 1 King Bed with Sofa Bed (Shower)

Room, 1 King Bed with Sofa Bed, City View

Room, 1 King Bed with Sofa Bed

Room, 1 King Bed with Sofa Bed (Specialty)

Room, 1 King Bed (High Floor)

Room, 2 Double Beds (High Floor)

Room, 1 King Bed with Sofa Bed (High Floor)

Room (2 Double Bed with Sofabed, High Floor)

Room, 1 King Bed, City View

Room, 1 King Bed, Accessible (Shower)

Room, 2 Double Beds, City View

Guest reviews

Good

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hyatt Place New York City - Times Square

Have a question?

Considering this hotel for your New York (and vicinity) trip?

Prices for upcoming dates